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Ready to be a Titan? We accompany our customers every step of the way, from the moment they partner with us, to the end of their journey. We work hard and like to have fun along the way. If you’re excited about helping small business owners in the trades, love technology, and aren't afraid of a challenge or two, our customer support team is where you belong. As a Customer Support Advocate (CSA), you’ll have the opportunity to become a ServiceTitan subject matter expert and quickly grow your career in meaningful ways. Our CSAs have the highest rate of internal transfers across the organization. The opportunities to build an exceptional customer experience and make an impact are endless. What You'll Do:<ul> <li>Utilize support tools to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.</li> <li>Become a product expert and develop creative solutions and workflows that best meet customer needs.</li> <li>Influence product changes by submitting bugs to our developers and ensuring resolution of bug fixes.</li> <li>Champion customer needs by sharing feedback and concerns with internal stakeholders.</li> </ul> What You'll Bring:<ul> <li>Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types.</li> <li>Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment.</li> <li>Self-motivated and able to master complex software.</li> <li>An efficient, effective, and resourceful problem-solver with strong critical thinking skills and troubleshooting abilities.</li> <li>Quickbooks/accounting knowledge a plus.</li> </ul><ul> <li>Pacific Time: 8:00 am -5:00 pm</li> <li>Mountain Time: 9:00 am - 6:00 pm </li> <li>Eastern Time: 11:00 am - 8:00 pm </li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $40,400 USD - $54,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Customer Support Advocate

What you'll do:<ul> <li>Design and develop end-to-end solutions within Customer Success platforms supporting the full customer lifecycle (i.e. onboarding, adoption, retention, and renewal)</li> <li>Interpret system and business requirements to create detailed technical specifications and design documents, adhering to SDLC. </li> <li>Build and maintain seamless integrations between tools utilized across the Post Sales ecosystem. </li> <li>Lead projects to optimize the post-sales systems portfolio, focusing on automation, scalability, security and user experience.</li> <li>Partner with senior leadership to define, refine, and develop a post sales system strategy and a roadmap of key initiatives tied to organizational objectives.</li> <li>Serve as systems administrator and SME to cross-functional teams, ensuring proper system utilization and adoption</li> <li>Develop and implement automated workflows and processes to streamline Customer Success activities, improve operational efficiency and improve business outcomes.</li> <li>Provide ongoing support and maintenance for Customer Success systems (i.e. Gainsight, ChurnZero, Vitally) and connected applications, ensuring optimal performance and addressing evolving requirements.</li> <li>Collaborate closely with Product Analysts, users, and other engineers throughout all project phases, from design and development to testing and deployment.</li> <li>Ensure data quality and integrity across all Customer Success tools and the Salesforce platform, providing valuable customer insights.</li> <li>Maintain a flexible and proactive approach to adapt to changing project needs and effectively contribute to the team's success. </li> <li>Preferred: Leverage AI-powered solutions to enhance customer interactions, such as chatbots for initial support, predictive analytics for proactive customer outreach, and sentiment analysis for improved customer understanding.</li> </ul>What you'll need:<ul> <li>BS/BA degree or equivalent experience</li> <li>5+ years of hands-on administration of Customer Success platforms (Gainsight - preferred), CRM and integrated applications. </li> <li>3+ years of experience leading technical projects</li> <li>Expert-level knowledge of platform configuration, customization, and integration capabilities</li> <li>Strong background in customer lifecycle management and Customer Success methodologies</li> <li>Experience creating complex workflows, reports, and dashboards to drive business outcomes</li> <li>Understanding of software development lifecycle and data management best practices</li> <li>Experience with customer engagement tracking and automation tools (e.g. Salesloft, Outreach)</li> <li>Proven ability to independently lead technical projects from conception to delivery, including solution design and implementation.</li> <li>Strong background in developing customer-centric solutions and integrations</li> <li>Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.</li> <li>Experience with integrating Customer Success platforms with other applications (e.g., Salesforce, TalkDesk, Gong, Staircase, Matik, and ticketing systems like Zendesk or Jira). Required</li> <li>Preferred Certifications: Gainsight Associate Admin Certificate, , Gainsight NXT Admin Certificate, Salesforce Administrator</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $113,100 USD - $151,300 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Customer Success Systems Specialist (CS Administrator)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary **Must live in Oklahoma**This role will perform inbound and outbound calls to members that need help in finding local community resources to meet their social needs. There is a strong preference for finding candidates that have lived or cared for someone with similar experiences of our members. Required Qualifications· A minimum of 12 months of customer service or service industry relatedexperience with proven customer service skills· Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens. Working knowledge of Microsoft© products (Outlook, Excel, folders)· Provide a designated workspace free from noise and other distractions· High speed internet with the ability to hardwire via ethernet from cablemodem to PC- Bilingual preferred and must be able to pass language certification, if bilingual Preferred Qualifications· At least 1 year in a call center setting· Inbound/outbound call center experience· Knowledge of Medicaid· Applicants who have personal experience with community resource navigation to assist with Medicaid needs are encouraged to apply· Strong communication skills (oral and written).· Strong analytical and problem-solving skills· Active listening proficiency· Ability to be receptive to feedback and to embrace continuousimprovement· Positive attitude and strong interpersonal skills· Ability to display empathy towards customers’ needs and concerns· Desire to contribute to building a positive team spirit Education GED/High School DiplomaAnticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $25.65This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">Benefits | CVS Health</a>We anticipate the application window for this opening will close on: 03/05/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVSHealth

Customer Service Representative- Bilingual Strongly Preferred; Must reside in Oklahoma

J.P. Morgan

Business Relationship Manager I - Officer

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Position Summary The Application Support Engineer role will demonstrate high technical literacy and ability around applications and systems. As a subject matter expert of GoodLeap proprietary software, this role will advise and internal and external customers. Address technical questions, troubleshoot problems, and guide users to achieve productive use of our software and systems. The Application Support Engineer role is to ensure the smooth operation, maintenance, and troubleshooting of critical business applications. This role will be responsible for diagnosing technical issues, resolving application-related incidents, collaborating with development teams, and improving system efficiency. This role requires strong problem-solving skills, technical expertise, and a customer-focused mindset.<h3>Essential Job Duties and Responsibilities </h3> <ul> <li>Evaluates functionality of modules: troubleshoot bugs, test fixes, and verify functionality based on customer need or feedback.</li> <li>Investigate and resolve application issues, ensuring minimal disruption to business operations.</li> <li>Provide high level support for enterprise applications, working closely with end users, internal and external teams.</li> <li>Continuously monitor application performance and system logs, proactively identifying potential issues.</li> <li>Collaborate with software developers, DevOps, and infrastructure teams to ensure stability and performance.</li> <li>Conduct in-depth analysis of re-occurring issues, work with Engineering to ensure issues are resolved and publishing results where required.</li> <li>Create and maintain troubleshooting guides, knowledge-based documents and runbooks for efficient issue resolution.</li> <li>Identify opportunities for automation to improve support processes and reduce manual work.</li> <li>Ensure application is functioning per regulations, policies and security standards</li> <li>Be an advocate for installation partners and investment customers; maintain ownership of requests and follow through consistently until resolution is provided; proactively collaborate in a team environment with peers to assist in resolving customer issues.</li> <li>Participate in system upgrades, software deployments or any related projects</li> </ul><h3>Required Skills, Knowledge and Abilities </h3> <ul> <li>Bachelor’s Degree in a technical or a related field, or an equivalent combination of education and experience </li> <li> Minimum of 3 years of work experience, providing enterprise level technical support or software troubleshooting for a B2B company </li> <li>Speak and write with ease, clarity, and impact, using a communication style appropriate to the subject and the audience; must be fluent in English</li> <li> Strong problem-solving skills and the ability to diagnose complex application issues </li> <li>Fast learner with a technical curiosity, high aptitude and critical thinking </li> <li>Extraordinary customer service and relationship management experience </li> <li>The ability to effectively shift priorities and work at a rapid pace </li> <li>Technology exposure to AWS Services such as CloudWatch, DynamoDB, Elasticsearch, Cognito, S3, IAM etc. </li> <li>Strong understanding of at least one database language </li> <li>Proficiency in at least one programming language such as Java, C, C++, JavaScript, Ruby, or PowerShell </li> <li>Display a strong work ethic and do whatever it takes to get the job done </li> <li>Ability to thrive in a fast-paced environment</li> <li>Must be available and willing to work in PST or MST timezone</li> </ul>Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

GoodLeap LLC

Application Support Engineer

AdvanceLaw, a Mitratech company, helps general counsel move beyond cost and brand as proxies for quality by sharing information on law firm and lawyer performance. AdvanceLaw is looking for a Director of Client Relations to join our fast-paced, growing team. This is not practicing law, but knowledge in the legal space is preferred. The ideal candidate should have experience in the legal industry, have great client service ethics and experience with C-level executives at Fortune 500 companies, and be smart, energetic, and organized. Essential Duties &amp; Responsibilities: <ul> <li>Manage relationships with a client pool of in-house legal departments to assist them with their domestic and global outside counsel needs</li> <li>Advise clients on outside counsel strategies to decrease costs and improve relationships with law firms</li> <li>Serve as a trusted advisor about lawyers within our panel and legal market trends</li> <li>Partner with clients to understand their business and legal needs and identify lawyers within our panel of firms </li> <li>Expand relationships with existing clients and their teams via zoom meetings, email and occasional in-person meetings </li> <li>Manage client matters simultaneously across different legal practice areas within the corporate legal department</li> <li>Schedule client meetings and deliver value with each interaction</li> <li>Manage law firm interactions around individual matters</li> <li>Manage annual client renewal conversations</li> <li>Be able to articulate the value of the AdvanceLaw panel over the traditional approach to engaging AM LAW 200 firms and international Magic Circle firms</li> </ul> Requirements &amp; Skills: <ul> <li>Account or sales executives within the legal industry, including law firm client relations or marketing team members</li> <li>Strong organizational skills with the ability to multi-task</li> <li>Excellent written and oral communication skills, with exceptional attention to detail</li> <li>Experience in management consulting, business strategy, or legal industry strongly preferred</li> <li>Ability to work cross-functionally with various business units</li> <li>Strategic thinking and tactical execution skills</li> <li>Lawyers/paralegals (2 to 5 years experience) who enjoy client relations more than legal practice (and want to transform the profession)</li> <li>Experience creating content, writing articles/whitepapers a plus</li> <li>Can build trust, be assertive when required and shows initiative and enthusiasm</li> <li>Team player and positive attitude in a results-driven environment</li> <li>Ability to prioritize and handle multiple requests simultaneously</li> </ul> Education: <ul> <li> BA/BS degree from accredited institution required. Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all listed requirements. We will disclose intended pay ranges in our job ads for US-based opportunities– This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $118,000 - $120,000 Annually USD Total compensation includes US employee benefits, and annual bonus eligibility. Benefits we offer: · Health, Dental &amp; Vision Insurance · 401k + Employer Match · PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off · STD, LTD &amp; Group Life Insurance · Paid Parental Leave · Pet Insurance · FSA &amp; HSA Options · Employee Assistance Program Perks we offer: · Remote Work · Career Advancement &amp; Professional Development Opportunities · Employee Recognition The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to volume of qualified applicants. </li> </ul> Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: <a href="http://everify.com/" target="_blank">everify.com</a> We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Mitratech

Director Advisory & Client Services

Req ID: 76482 Location: Tulsa -TUL Areas of Interest: Bank Operations Pay Transparency Salary Range: Not Available Application Deadline: 05/26/2025 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. <h2>Bonus Type</h2> Discretionary <h2>Summary</h2> If you are interested in a career as a Client Solutions Professional, you've come to the right place. Our commitment to you is a positive work environment, a deep connection to our communities, and a focus on putting our clients first. As an industry-leading provider of sophisticated financial solutions, we believe no challenge is too big, and no opportunity is too small, when we work together to build relationships. <h2>Job Description</h2> The Client Solutions Professional I is Responsible for extensive research and obtaining bank generated documents and financial relationship data in response to client, third party, and line of business requests by utilizing the banks imaging systems and pre-conversion optical systems. Responsible for accurately documenting and archiving client requests and plans for each customer. Must comply with bank policy and procedure as well as ensure the bank is in compliance with state and federal regulations. <h2>Team Culture</h2> We live the company values in everything we do and act with honor and transparency. Integrity sets the foundation for team members to build trust with one another and build relationships. We are a high spirited team that likes to have fun. Positive feedback from customers is recognized and rewarded frequently. The team has the autonomy to make calls and complete requests without micromanagement. You are responsible for your performance. Management shares performance and quality control feedback on a regular basis. <h2>How You'll Spend Your Time</h2> <ul> <li>Each day offers challenges as well as growth opportunities. You will continuously be learning. You will face unique challenges and problems with customers. By answering customer questions and providing education, you’ll get a broad view of banking. </li> <li>You will provide exceptional customer service at the forefront of your role as you support Consumer Banking, Private Wealth, Business Banking, Commercial Banking, Financial Crimes, Corporate Security, BOMC and Legal Processing.</li> <li>You will counsel delinquent customers and work to establish formal and informal repayment plans, settlements, and work out plans.</li> <li>Accuracy is crucial. Knowing your daily tasks and whom to ask for assistance are vital. Each Client Solutions Professional has set goals to achieve.</li> <li>Time Management is a critical for meeting deadlines and court ordered compliance dates and ensures the reputation of the bank. You will prioritize requests from various sources and platforms for financial relationship data, bank generated documents, calculate balances/financial data and escalate concerns to leadership.</li> </ul> <h2>Education &amp; Experience Requirements</h2> This level of knowledge is normally acquired through completion of an Associate’s Degree and 1-2 years of branch banking or customer service experience or equivalent combination of education and experience. <h2>Working Conditions &amp; Physical Requirements</h2> Office - 20 lbs BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions.

Bank of Oklahoma

Client Solutions Professional I

Schedule: 10am to 7pm, Must be able to work weekends! EXAMPLES OF WORK PERFORMED FOR CUSTOMER SERVICE TIER I: <ul> <li>Provide timely and accurate information to customers' requests and concerns.</li> <li>Assist customers, sales, and delivery drivers with purchases.</li> <li>Inbound calls and face to face interaction with customers regarding warranties and returns.</li> <li>Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels.</li> <li>Flows up with factory on outstanding service orders to update status.</li> <li>Works non-sellable report to eliminate items waiting on parts.</li> <li>Partner with sales associates to meet and exceed customer service expectations.</li> <li>Ability to organize and manage multiple priorities.</li> <li>Maintain the office appearance by keeping everything neat and clean.</li> <li>File the daily invoices.</li> <li>Any other duties as directed by management.</li> </ul> Perks that come with the job as Customer Service Tier I: <ul> <li> Fun work environment!! </li> <li> Benefits Package - Health, Dental &amp; Vision, 401k Matching, Life Insurance, HSA, FSA, Accident and Cancer coverage, Short- and Long-Term Disability, Employee Assistance Program </li> <li> Paid Vacation </li> <li>Employee Discounts 10% </li> </ul> EMPLOYMENT STANDARDS FOR CUSTOMER SERVICE TIER I: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred. Knowledge of employment and merchandise handling procedures. PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion. Heavy Work: Lifting up to 20 lbs. occasionally. Work Environment: Indoor climate-controlled environment. Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer. **Non-Safety Sensitive**

Mathis Brothers

CUSTOMER SERVICE TIER I

City of Tulsa

PEER RECOVERY SUPPORT SPECIALIST

Junior Account Manager - Adkast Responsibilities and Duties <ul> <li>Quality control and auditing</li> <li>Calling clients, verifying information and making updates to applications</li> <li>Data entry &amp; testing software 3rd party integrations</li> <li>Focus on strong customer service skills via phone and written communication</li> <li>Research in the multi-housing industry</li> <li>Answering phones and general customer service</li> <li>Reviewing reports &amp; helping clients understand how to use that data</li> <li>Providing demos &amp; training sessions including managing attendees &amp; reminders</li> </ul> Qualifications and Skills <ul> <li>Highly organized individual with consistent follow-through</li> <li>Must type at least 65 WPM with 90% accuracy</li> <li>Excellent written &amp; oral communication expertise - English majors are encouraged to apply!</li> <li>Solid data entry/keyboard skills</li> <li>Computer &amp; internet knowledge &amp; experience is preferred</li> <li>Extreme attention to detail</li> <li>Ability to memorize protocols and procedures</li> <li>Exhibit creative problem-solving</li> <li>Be an introvert with a positive attitude</li> <li>Establish and maintain strong client relationships</li> <li>Ability to work with a wide variety of clients and personalities</li> <li>Outstanding documentation and concise communication </li> <li>Ability to comprehend and manage client expectations</li> <li>Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments</li> <li>Ability to take ownership of assigned tasks</li> </ul> Must be able to stand, walk, climb stairs; use hands to finger, handle, grasp or feel objects; reach with hands and arms; stoop, kneel or crouch; talk; hear; occasional lifting/carrying of 5+ pounds; speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Working conditions are primarily inside an office environment.

162 Customer Service Jobs