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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Product Support Specialists at Affirm provide fast and reliable service to our merchant business partners. This role is at the front line of our merchant support experience, and you will be responsible for ensuring that any technical or operational issues our merchants have are quickly resolved. You will become a product and payments expert, viewed by our clients as a trusted partner from whom they can reliably get quick and correct information. You will work cross-functionally with Affirm’s Sales, Client Success, Operations, and Engineering teams to provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale. What You'll Do: <ul> <li> Support Affirm’s merchant partners: E-Commerce retailers which utilize various platforms </li> <li> Utilize various troubleshooting techniques to resolve complicated technical or configuration issues </li> <li> Work closely with engineers to resolve technical and operational issues, and provide high-touch support to merchant partners </li> <li> Effectively manage multiple customer inquiries simultaneously, with appropriate prioritization </li> <li> Build scalable support processes and engage with feedback to streamline workflows </li> <li> Drive merchant partner communication and outreach about new features and enhancements </li> <li> Aggregate feature requests based on merchant partner feedback to guide future product planning </li> </ul> What We Look For: <ul> <li> Fluent in French and English (speaking and written) </li> <li> Bachelor’s degree or equivalent experience </li> <li> 2+ years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s) </li> <li> Ability to handle a high volume of requests with efficiency and empathy </li> <li> Passion and drive to change consumer banking for the better </li> <li> Great writing. You need to be able to clearly describe technical concepts and instructions in emails, but let your personality show and use these interactions as a chance to build relationships </li> <li> A knack for understanding complicated technical systems and concepts </li> <li> A record of taking responsibility for owning projects through completion and adapting completed projects as needs change </li> <li> Insight: you can see the questions and issues that motivate our merchants and collaborators, even if they’re not plainly stated </li> <li> Nice to have: Experience working with major e-commerce platforms (Shopify, WooCommerce, etc) or exposure to web development concepts </li> <li> Nice to have: comfort working with logs and formatted data to troubleshoot issues </li> <li> Level commensurate on experience </li> </ul> Pay Grade - D Equity Grade - 1 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range per year: $62,000 - $82,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's <a href="https://www.affirm.com/global-candidate-privacy-notice" target="_blank">Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Product Support Specialist I

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Coinbase's Customer Experience (CX) organization plays a critical role in achieving Coinbase’s vision. Our team is dedicated to achieving a world class client experience through customer-first insights, prioritization, and culture. As a CX Program Lead, Voice of Customer, you’ll effectively be building the bridge between our customers and our Product, Engineering, &amp; Design teams. What you’ll be doing: <ul> <li>Analyze qualitative and quantitative data to formulate actionable insights that help Coinbase improve its suite of products and services</li> <li>Create reports and dashboards that highlight common customer trends and pain points</li> <li>Leverage and power AI-driven solutions to drive best-in-class customer insights</li> <li>Drive influence to Coinbase’s roadmap and strategy by working backwards from our customers’ needs</li> <li>Build strong relationships with team members in Product, Engineering &amp; Design to advocate for improvements to the customer experience</li> <li>Track and monitor product improvements to measure impact on customer experience</li> </ul> What we look for in you: <ul> <li>5-9 years of work experience in program or project management, customer support, product operations, or strategic consulting.</li> <li>Excellent written and verbal communication skills, including experience meeting with and communicating information to senior management.</li> <li>Exceptional ability to build relationships and influence colleagues inside and outside of your immediate team in a cross-functional environment.</li> <li>Ability to simplify complex topics and adjust delivery for broad audiences. </li> <li>Comfortable working with structured and unstructured data to create visually appealing and digestible presentations, dashboards, and reports.</li> <li>Passionate about providing best-in-class customer experience and ensuring customer trust in Coinbase</li> </ul> Nice to haves: <ul> <li>Familiarity with customer experience management tools such as: Salesforce, Qualtrics, Tethr, Sprinklr.</li> <li>Familiarity with principles of product management or previous experience working directly with product teams</li> <li>Advanced analytical skills or familiarity with SQL or BI tools such as Looker or Tableau.</li> <li>Familiarity with with Coinbase products and/or Web3</li> <li>Passionate about improving the customer experience for Coinbase and the Web3 community.</li> </ul> Position ID: P69545 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $124,780—$146,800 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

CX Senior Program Lead, Voice of Customer

Ready to be a Titan?As a Manager, Corporate Customer Success Management you will be responsible for overseeing a team of Customer Success Managers to ensure they are delivering an exceptional experience and driving value for our customers through the ServiceTitan product suite. You will coach your team to strategic growth and retention within their books of business to drive customer satisfaction and value maximization. The ideal candidate is someone passionate about both high-level and tactical coaching, as well as problem-solving and building frameworks from the ground up. They are positive and influential, embodying ServiceTitan’s values with the ability to build culture within their team and the Success organization.What You’ll Do:<ul> <li>Team Build a positive team environment while developing impactful relationships with key internal stakeholders across various ServiceTitan departments and with Success Managers</li> <li>Set and maintain standards for customer success within ServiceTitan that are aspirational and consistently provide our customers the experience they expect and deserve.</li> <li>Coach and motivate team members based on their unique skill sets, maximizing their strengths and engaging in meaningful conversations around growth opportunities</li> <li>Implement processes and frameworks where needed, leveraging data and observations to iterate on what is already in place to take the team to the next level of effectiveness</li> <li>Ensure for data integrity and accuracy across all platforms and workstreams</li> <li>Advise on strategic customer engagement plans to drive value and ROI across the Corporate book of business</li> <li>Equip and Empower CSMs with the fundamental role clarity, knowledge, skills, processes and tools to achieve their goals/OKRs</li> <li>Manage team performance at the highest standard through weekly 1:1s, progress reports, goal tracking, and aligning to the needs and urgency of the organization</li> <li>Track KPI’s for your respective team to effectively measure impact and performance in an actionable, data-driven manner</li> <li>Anticipate risks and issues and proactively identify optimal solutions for preventing these or solving them as they arise.</li> <li>Inform the strategy for quarterly plans and goals for the team according to forecasted needs</li> <li>Manage and document customer escalation calls</li> <li>Hire and Retain an exceptional team of Success Managers with clear demonstration of cultural characteristics and competencies. Help develop team members with a focus on continued professional development. </li> </ul>What You’ll Bring:<ul> <li>5+ years of experience in customer success or account management roles within the SaaS industry.</li> <li>2+ years of people management experience within a customer facing department</li> <li>Proven track record of successfully managing and developing high-performing teams.</li> <li>Strong understanding of customer success best practices and methodologies.</li> <li>Excellent communication, interpersonal, and problem-solving skills.</li> <li>Ability to work collaboratively across departments and influence cross-functional teams.</li> <li>Proficiency in customer success software (e.g., Gainsight) and CRM systems (e.g., Salesforce).</li> <li>A customer value, ROI, and business outcome-driven mindset</li> <li>Analytical mindset with the ability to leverage data to drive decisions.</li> <li>Strong de-escalation and problem-solving skills.</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others in a remote environment</li> <li>Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution </li> </ul>Preferred Skills and Experience:<ul> <li>Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan.</li> <li>Experience in leading customer success teams in a high-growth SaaS environment.</li> <li>Background in developing and implementing customer success frameworks and playbooks.</li> <li>Familiarity with advanced customer success tools and technologies.</li> <li>Demonstrated ability to drive customer advocacy and prior experience managing a BoB</li> <li>Strong project management skills with experience in leading cross-functional initiatives.</li> <li>Experience in conducting customer health assessments and developing risk mitigation plans.</li> <li>Knowledge of industry trends and best practices in customer success and SaaS.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $113,100 USD - $151,300 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Manager, Customer Success Management

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech! Job Overview : The Customer Success Manager (CSM) for Enterprise Carriers will manage different projects and activities, with the goal of building channel partner and client productivity specifically in our carrier space. CSMs drives customer’s overall health and retention, while supporting revenue growth and reducing churn. The CSM has a critical role in supporting Mineral Enterprise Carrier Partners and their clients. They collaborate cross-functionally with Customer Support, Sales, Account Management, HR Services, existing channel partners and Marketing to bring the partner voice to our product strategy and roadmap. This role requires a high-level of aptitude, passion, empathy, and knowledge to drive the adoption of Mineral while maximizing partner and client utilization, retention, and outcomes. CSMs provide targeted messaging, proactive outreach, Executive Business Reviews, enablement videos, customer coaching, targeted training programs, success plans, and continuous learning. This role will be responsible for tracking the progress of your efforts through internal tools and resources. Additionally, CSMs work to develop methods to enhance cooperation and productivity with our existing partners and their clients. Effectively managing time, objection handling, advocacy, analytical skills, and the ability to influence outcomes are vital for success in this position. Essential Duties &amp; Responsibilities: The essential functions include, but are not limited to the following: <ul> <li>Responsible for the engagement, best practices, methodologies, and retention</li> <li>Serve as point of contact and liaison for Enterprise accounts</li> <li>Provide customer trainings across all product lines to channel partners/clients as needed </li> <li>Consult with partners/clients to identify product goals, resources, and timelines</li> <li>Set appropriate expectations and advise partners and clients</li> <li>Collaborate with Account Managers to support account renewals and growth. </li> <li>Collaborate with Marketing to develop training videos that drive product adoption</li> <li>Assist in developing best practices and methodologies for partner and client offerings</li> <li>Develop and deliver trainings that increase adoption, engagement, and outcomes</li> <li>Leverage tools, resources, and internal collaboration for proactive, regular communication</li> <li>Collaborate on go-to-market strategies that increase adoption of our services and products</li> <li>Track, document, and communicate account information leveraging the provided tools</li> <li>Provide regular updates on goals, milestones, adoption, and retention rates</li> <li>Assist in developing Executive Business Reviews and Join Impact Plans</li> <li>Attend industry events as needed</li> <li>Other duties as assigned </li> </ul> Core Competencies: <ul> <li>Persuasive Communication &amp; Influencing Others: The ability to plan and deliver oral and written communications that impact and persuade the intended audience(s) as well as the ability to gain others’ support for ideas, proposals, projects, and solutions.</li> <li>Building Collaborative Relationships**: The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.</li> <li>Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers.</li> <li>Analytical &amp; Conceptual Thinking: The ability to tackle a problem by using a logical, systematic, sequential approach and to find effective solutions by taking a holistic, abstract, or theoretical perspective.</li> <li>Takes Initiative: The ability to assess and initiate things independently.</li> <li>Results Orientation: The ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.</li> </ul> Requirements &amp; Skills: <ul> <li>5+ years of Customer Success or Account Management experience </li> <li>Superior customer service, presentation, and management skills with the ability to focus on solutions</li> <li>Exceptional organizational and project management skills</li> <li>Able to create clear business processes and execute</li> <li>Self-motivated professional with strong work ethic and ability to manage issues</li> <li>Ability to identify sales opportunities and strategically grow partnerships </li> <li>Outstanding communication and persuasion skills</li> <li>Experience in public speaking and presenting to large groups, both virtually and in person</li> <li>Proficient in Microsoft Office Suite, internet navigation, and online meeting delivery software</li> <li>Ability to explore ways to improve and promote quality, accuracy, and thoroughness</li> <li>Analyze and story tell with data</li> <li>Desire to build strong relationships and create win-win partnerships</li> <li>Experience with CRM (preferably Salesforce and Gainsight) </li> </ul> Education: <ul> <li>Education Requirements</li> </ul> Compensation: Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all listed requirements. We will disclose intended pay ranges in our job ads for US-based opportunities– This role can be performed 100% remote anywhere in the US. Anticipated Pay: $85,000 Annually USD + 25% variable compensation. Total compensation includes US employee benefits, and annual bonus eligibility. Benefits we offer: <ul> <li>Health, Dental &amp; Vision Insurance</li> <li>401k + Employer Match</li> <li>PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off</li> <li>STD, LTD &amp; Group Life Insurance</li> <li>Paid Parental Leave</li> <li>Pet Insurance</li> <li>FSA &amp; HSA Options</li> <li>Employee Assistance Program</li> </ul> Perks we offer: <ul> <li>Remote Work</li> <li>Career Advancement &amp; Professional Development Opportunities</li> <li>Employee Recognition</li> </ul> The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to volume of qualified applicants. Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: <a href="http://everify.com/" target="_blank">everify.com</a> We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Mitratech

Sr Customer Success Manager

Tulsa Community College

Academic Support Specialist

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $22.99 - $34.49 Hourly Job Shift Day Job Category Engineering <h2>Description</h2> Job Summary: Conduct experiments, test, and assemble prototypes to contribute to product development. Analyze data to support the ongoing enhancement and advancement of products. Essential Job Duties and Responsibilities: <ul> <li>Supports engineers in various tasks such as research, development, testing, and maintenance of engineering systems and equipment.</li> <li>Conducts tests, experiments, and calibration procedures on equipment and components, ensuring accuracy and reliability of results.</li> <li>Collects, records, and analyzes data from tests and experiments, providing valuable insights to engineers and project teams.</li> <li>Operates and maintains a variety of technical equipment and instruments used in engineering projects, ensuring they are in optimal working condition.</li> <li>Identifies and troubleshoots technical issues that arise during testing or operation, proposing and implementing solutions to ensure project continuity.</li> <li>Maintains accurate records, logs, and documentation of testing procedures, results, and equipment maintenance activities for future reference and analysis.</li> <li>Ensures compliance with quality standards, regulations, and procedures throughout the engineering process to meet project objectives and industry requirements.</li> <li>Collaborates closely with engineers, technicians, and other team members to achieve project goals and deadlines, contributing to a productive and cohesive work environment.</li> <li>Adheres to safety protocols and guidelines, promoting a safe working environment and minimizing risks to personnel and equipment.</li> <li>Demonstrates the ability to locate parts, diagrams, and drawings independently within the AAON database.</li> </ul> <h2>Qualifications</h2> Education and Experience Requirements: Two-years HVAC degree from a technical school. Minimum of 1-3 years in the HVAC industry or equivalent experience in a similar industry. EPA 608 and A2L certification required. Education or experience beyond the minimum is an added advantage for career development. Knowledge, Skills, and Abilities: <ul> <li>Demonstrates effective communication skills.</li> <li>Exhibits strong attention to detail.</li> <li>Demonstrates analytical problem-solving abilities.</li> <li>Works well in a team environment.</li> <li>Manages tasks effectively.</li> <li>Works efficiently in a fast-paced environment.</li> </ul> Work Environment: <ul> <li>Office with periodic visits to the test lab and manufacturing facility with seasonal hot and cold temperatures, dust, and some chemical fume exposure.</li> <li>Lift up to 50 lbs., climbing, stooping, sitting, or standing for prolonged periods.</li> </ul> Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Aaon

Line Engineering Support Technician

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $20.90 - $31.36 Hourly Job Shift Day <h2>Description</h2> Job Summary: Resolves warranty issues for units in the field working with sales representatives and/or service technicians (internal/contractor). Essential Responsibilities/Activities: <ul> <li>Assures adequate company commitment to jobs and customer relationships.</li> <li>Coordinates with the leadership projects which require field service technician(s) (internal/contractor).</li> <li>Explains control sequences for equipment operation to assist in troubleshooting.</li> <li>Interprets wiring diagrams over the telephone to help diagnose issues in the field.</li> <li>Meets and responds to customers, sales representatives, and vendors as necessary.</li> <li>Orders replacement parts.</li> <li>Resolves warranty issues for units in the field working with sales representatives, service techs (internal/contractor).</li> <li>Assesses the allowed cost to repay for authorized warranty work.</li> <li>Maintains a working knowledge of all customers and sales representatives.</li> <li>Develops and implements systems and procedures to maintain positive customer relations and ensures prompt and thorough resolution of customer inquiries, requests and complaints.</li> <li>Adheres to AAON warranty terms and conditions and provides final approval on warranty payables.</li> <li>Investigates potentially serious customer complaints to help remedy the situation and/or promptly implement corrective measures as required.</li> <li>Travels to correct field issues when HVAC National Field Technicians are unable to resolve issues in a timely manner.</li> </ul> <h2>Qualifications</h2> Education and Experience Requirements: High school diploma with a minimum of 3 years in the HVAC industry or equivalent industry experience. Associate degree in applied science or two-year technical degree preferred. Essential Mental Functions: <ul> <li>Communicates effectively in written and spoken form.</li> <li>Excellent interpersonal relationship skills.</li> <li>Exhibits good decision-making and analytical problem-solving abilities.</li> <li>Demonstrates strong multi-tasking capabilities and organizational skills.</li> <li>Works effectively in a team environment and in a fast-paced high-pressure environment.</li> </ul> Essential Physical Functions: <ul> <li>Ability to lift up to 50 1bs.</li> <li>Ability to sit or stand for up to 95 percent of work hours.</li> <li>Work requires periodic visits to the manufacturing facility with seasonal hot and cold temperatures, dust, and some chemical fume exposure.</li> </ul> Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Technical Support Specialist I

<h2>Who we are</h2> Kentik is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools, we demystify complex network operations, enabling organizations to deliver applications and innovation at scale. Built by network experts to make critical insight accessible to every engineer, Kentik is the real-time source of truth that understands every network in context — from data center to cloud to the internet. This single platform unifies and correlates cloud, device, flow, synthetic data to turn telemetry into action. Market leaders like Akamai, Booking.com, Dropbox, and Zoom rely on Kentik to run, manage, and optimize their networks. <h3>What we do</h3> At Kentik, we take great care of our Customers to ensure they get the most value out of our relationship and Products. We strive to build long lasting, deep relationships and be there for them throughout our joint success journey. This role establishes and maintains ownership of the entire Customer experience including initial onboarding, adoption, ongoing cadence, as well as managing renewals. You will be the proactive outreach owner for your entire book of business, and have the chance to work with really exciting companies using Kentik. Additionally, the role is a key contributor to identifying expansion and upsell opportunities, with joint responsibility together with the sales team over those opportunities. Are you outgoing, detail oriented, emotionally intelligent, and know how to balance competing priorities? If so, let’s have a conversation about joining Kentik’s growing Customer Success Division. This is an exciting opportunity for anyone looking to join a scaling, growing, and nurturing team of Success professionals. <h3>What you'll do</h3> <ul> <li>Identify and foster key customer champions across different parts of the customer organization and take responsibility for the customer’s long-term health and success</li> <li>Support customers through the Kentik Customer Journey: from on-boarding through adoption, to renewal and growth</li> <li>Establish and maintain rapport with all assigned accounts</li> <li>Work closely with your team of Customer Success Engineers, Account Executives, Sales Engineers and Kentik Leadership to ensure customers have an optimal experience and achieve their desired outcomes</li> <li>Identify and call out account risks</li> <li>Capture key customer needs, translate them to internal tasks, and execute</li> <li>Aim to become each customer’s trusted advisor by displaying a high degree of emotional intelligence and being each customer’s advocate back to other Kentik teams</li> <li>Ability to work in a customer-first, team collaborative setting, supporting other team members and sharing what is working as well as what could be improved</li> <li>Travel on-site to key customers as needed</li> </ul> <h3>What you'll bring</h3> <h4>Studies have shown that some candidates tend to apply to jobs only if they meet 100% of the qualifications. We encourage you to apply if you meet most of the criteria - even if you don’t match all of the qualifications, your skills and experience could be valuable in this role!</h4> <ul> <li>5+ years of Customer Success Management / Account Management experience</li> <li>Strong preference for candidates who are based in the SF Bay Area</li> <li>High degree of proficiency in Salesforce CRM, Google Suite, Modern SaaS CS tools (Catalyst.io, Pendo, Looker, etc.)</li> <li>Clear communication abilities, and choosing the right mode of communication naturally (email, phone, messaging, etc.)</li> <li>Ability to speak with authority and lead customer meetings to favorable outcomes</li> <li>Previous SaaS experience required</li> <li>Revenue recognition experience in a SaaS framework is a strong plus</li> <li>Emotional intelligence, ability to pick up interpersonal, unspoken communication and leverage these to drive better outcomes</li> <li>A “get it done” mindset</li> <li>Enjoy what you do and bring your unique experience to benefit both the team and our customers</li> <li>Ability to travel up to 25% of the time</li> <li>Willingness to work PST hours</li> </ul> <h3>What we offer</h3> Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We’re very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers. The base salary range for this position is: $100,000 - $136,000, with an expected overall targeted earnings (OTE) range of: $125,000 - $170,000. The salary range and OTE reflect the low and high end of the U.S. range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual salary offered may be lower or higher than the stated range depending on various factors, including but not limited to: <ul> <li>Experience with the skill sets required for success</li> <li>Demonstrated competencies and potential </li> <li>A geographic market-based approach</li> </ul> In addition to a great career opportunity, Kentik offers stellar benefits for our employees, which include: <ul> <li>100% of premiums are paid by company for health, vision and dental coverage for you and your dependents</li> <li>Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family</li> <li>Paid family &amp; medical leave </li> <li>Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays</li> <li>401(k) retirement account</li> <li>Home office reimbursement </li> <li>Stock options</li> </ul> Note: Benefits are as listed for all US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate. <h2>Come work with us</h2> The true meaning of Kentik is visibility. We’re committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik. We don’t look for individuals who fit the culture, but those who will continue to add to the culture. We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status. Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reach out to <a href="mailto:recruiting@kentik.com" target="_blank">recruiting@kentik.com</a>. Come as you are! You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you’ll take on, we’re sure you’ll enjoy joining the Kentik team. #li-remote

Kentik

Customer Success Manager - US PST

Req ID: 76393 Location: Tulsa -TUL Areas of Interest: Commercial Banking Pay Transparency Salary Range: Not Available Application Deadline: 05/02/2025 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. <h2>Bonus Type</h2> Formula Based <h2>Summary</h2> If you're ready to grow your career in Commercial Banking, you've come to the right place. As a leading provider of sophisticated financial solutions, we are committed to providing exceptional customer experience in a positive work environment, and passionate about serving our communities. Delivering tailored solutions for middle-market privately owned businesses is at the heart of our organization, and as a Relationship Manager, what you do matters. <h2>Job Description</h2> The Relationship Manager II – Commercial Banking is primarily responsible for delivery of various financial products and the servicing of commercial loans to middle-market privately owned businesses. This position requires strong knowledge of the commercial underwriting approval processes. Fully knowledgeable on Wealth Management products, Treasury Services, deposit offerings, and the other bank services. Responsible for managing portfolios, which include the larger more profitable customer relationships. <h2>Team Culture</h2> Meaningful impact comes from working together. Our team is a small and cohesive unit, even our executives pitch in to help with clients. Our camaraderie, shared decision making, mutual respect for others, and desire to win are what make us successful. Managers at all levels practice an open door policy to encourage candid communication, feedback, and discussion. Ideas on how to impact the bottom line are listened to, encouraged, and respected. As a team, we are deeply connected with our communities, committed to social outreach, and volunteer and participate in worthy causes. We are proud of the company’s contributions to the organizations we serve and the great opportunity we have to give back. <h2>How You'll Spend Your Time</h2> <ul> <li> You’ll prospect, network, develop new business, and cross-sell our services. </li> <li> You’ll participate in community and professional activities to enhance our image and expand your network of business contacts for development of new business. </li> <li> You’ll partner with credit on the approval, documentation, and booking processes. Analyzing and evaluating credit requests, writing loan commitments, and recommending appropriate risk rating and issue declinations. </li> <li> You’ll monitor and manage existing credit relationships, including credit renewal, review detailed analysis of current financial statements and collateral valuations, cash flow analysis, managing delinquencies, and document exceptions. </li> <li>You’ll compile reporting to monitor asset, credit quality, and compliance with policy/regulation, and determine appropriate action for wire transfers.</li> </ul> <h2>Education &amp; Experience Requirements</h2> This level of knowledge is normally acquired through completion of a Bachelor’s degree and 3-5 years’ experience in a commercial lending environment or 9-11 years’ equivalent experience <h2>Working Conditions &amp; Physical Requirements</h2> Office - Occasional Travel BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions.

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