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Job Title Customer Care Advocate Job Location Cary, NC. - Virtual. New Hires must live within a commutable distance of Cary, NC. Summary of Responsibilities Our Customer Care Advocates handle inbound customer service inquiries via the telephone and/or email and resolves complex customer issues. The successful candidate will leverage effective listening skills, diligence, strong noetic curiosity, and honest desire to ensure that every customer experience is exceptional. With an understanding of the customers’ needs and wants and a focus on delivering solutions that meets those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us. This is a full-time virtual position. Group Disability: What You Can Expect Group disability insurance is a policy for a company, group, or organization which is meant to provide compensation for its members if they are unable to work and unable to get paid because of a disability. The companies that offer our group insurance are also customers of MetLife. The customers who call into our call center call to file their claims, or to service their active claims. Call types include callers with disability, pregnancy and other serious health issues that prevent them from working. Call types can be emotional depending on the customers reason for filing. The candidates selected for this position will be providing customer service to inbound customers calling our 800 number. MetLife has the highest expectations for our Customer Care Advocates to always provide an exceptional customer experience on every call. <ul> <li>Always remain professional.</li> <li>Never place blame on the customer or employer.</li> <li> Make a customer connection. </li> <li>Continuous Improvement environment- Always looking to improve both individual performance and the processes we have in place for Disability.</li> </ul> Principal Responsibilities <ul> <li>Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.</li> <li>Respond to customer requests via telephone or email, providing excellent service to MetLife’s customers who have insurance or other financial service products or benefit plans and providing solutions that best match the customers’ needs.</li> <li>Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.</li> <li>Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.</li> <li>Enhance and strengthen the relationship between the customer and MetLife using effective communication skills, keen listening skills and empathy.</li> <li> Support special product and/or service campaigns as needed, or if solicited by the customer. </li> <li>Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.</li> <li>Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.</li> </ul> Required Qualifications <ul><li> New hires should live a commutable distance from the site the role is posted in. </li></ul> <ul> <li>1+ years of customer service experience. </li> <li>Flexible to work specific shifts during hours of operation between 8:00am – 11:00pm EST, Monday through Friday; must be flexible regarding the ability to work overtime &amp; shift worked, which may change based on business need.</li> <li>Candidates must be available for the full duration of training in office from June 23rd to August 11th. </li> </ul> Preferred Qualifications <ul> <li>High School diploma or GED equivalent.</li> <li>Some college, or professional certification.</li> <li>Insurance or Financial Services industry experience or Product specific experience.</li> <li>Prior Call Center experience is highly preferred.</li> <li>A demonstrated ability to learn quickly and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.</li> <li>A passion for serving customers and a personal commitment to following through in a dynamic, challenging environment.</li> <li>Strong computer/keyboard skills as well as solid math, analytical and critical thinking skills.</li> <li>Superb listening skills and professional oral &amp; written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.</li> </ul> Business Category Global Customer Service &amp; Operations Number of Openings 24 At MetLife, we are leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we are dedicated to making a difference in the lives of our customers.

MetLife

Customer Care Advocate

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $71622.00 - $87538.00 Salary Job Shift Day Job Category Engineering <h2>Description</h2> Job Summary: Responsible for executing product planning and support for a set of AAON products. Additionally, will be involved with implementing new products or product changes and coordinating with other departments in AAON. This will require handling multiple tasks simultaneously under the guidance of more experienced engineers and/or Management and running short-term projects independently. Essential Job Duties and Responsibilities: <ul> <li>Defines product definitions/specifications.</li> <li>Completes competition analysis.</li> <li>Manages Electronic Catalog (ECat) tables for assigned products.</li> <li>Maintains tables and documentation for product details, such as bill of materials, piping, and electrical.</li> <li>Provides Engineering Applications support.</li> <li>Provides technical Warranty and After-Market Sales support.</li> <li>Works with outside vendors for new/replacement components.</li> <li>Reads and reviews electrical diagrams.</li> <li>Evaluates, tests, and modifies unit components.</li> <li>Prepares product reports by collecting, analyzing, and summarizing information and trends.</li> <li>Communicates new product information and IOM/Service Manual information to all necessary AAON departments.</li> <li>Monitors government regulations.</li> <li>Analyzes test data to determine products meet DOE, ASHRAE, and AHRI requirements.</li> <li>Maintains and builds professional and technical knowledge by attending educational workshops, reviewing professional publications, or participating in professional societies.</li> <li>Travels, when necessary, for third party testing or product review at field test sites.</li> </ul> <h2>Qualifications</h2> Education and Experience Requirements: Four-year ABET accredited degree in Engineering or equivalent technical degree in Applied Sciences. 1-2 years in the HVAC industry or equivalent experience in a similar industry. Knowledge, Skills, and Abilities: <ul> <li>Strong interpersonal communications.</li> <li>Shows strong decision-making abilities and analytical problem-solving skills.</li> <li>Exhibits excellent multi-tasking and organizational capabilities.</li> <li>Collaborates well in a team setting.</li> <li>Thrives in a fast-paced, high-pressure environment.</li> </ul> Essential Physical Functions: <ul> <li>Lift up to 50lbs.</li> <li>Sit or stand for up to 95 percent of work hours.</li> <li>Periodic visits to the manufacturing facility with seasonal hot and cold temperatures, dust, and some chemical fume exposure.</li> </ul> Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Aaon

Product Support Mechanical Engineer I

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable’s features and capabilities. As an Enterprise Technical Support Specialist, you’ll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable’s features and capabilities. This role will follow U.S. Eastern Time business hours, though shifts may vary based on the evolving needs of the business. <h1>What you'll do</h1> <ul> <li>Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls).</li> <li>Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes.</li> <li>For complex issues, you’ll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer.</li> <li>Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements.</li> <li>Contribute to the continuous growth of Airtable’s knowledge base by creating and updating helpful resources based on customer interactions.</li> <li>Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes.</li> </ul> <h1>Who you are</h1> <ul> <li>You have experience with Airtable, whether personally or professionally, and you’re excited about helping others discover how it can transform their business.</li> <li>You’ve worked in an enterprise-focused technical support role, especially within a B2B tech environment, where you've made a meaningful impact on customer success.</li> <li>You excel in both written and verbal communication, and you know how to tailor your message to a wide variety of audiences.</li> <li>You enjoy solving complex problems, leveraging your strong analytical skills and technical aptitude to navigate challenges and find creative solutions.</li> <li>You're naturally curious, and you thrive in environments where you’re expected to dive deep into technical issues and continuously learn.</li> <li>You have a strong, self-driven desire to exceed expectations and continuously improve your performance.</li> <li>You have experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. A solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus.</li> </ul> Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your <a href="https://drive.google.com/file/d/1jAj2by1bto5g8Xqn9hWNAwPOMGNd_fM6/view?usp=sharing" target="_blank">EEO rights as an applicant</a>. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our <a href="https://airtable.com/shrq13fCV8h1sx2t8" target="_blank">Accommodations Request Form</a> and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-Remote Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out <a href="https://airtable.com/careers/life-at-airtable" target="_blank">Life at Airtable</a>. For all work locations (including remote), the base salary range for this role is: $65,000—$85,500 USD Please see our Privacy Notice for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process by clicking <a href="https://www.airtable.com/company/personnel-privacy-notice" target="_blank">here</a>.

Airtable

Technical Support Specialist

<h2 id="who-we-are">Who we are</h2> <h3 id="about-stripe">About Stripe</h3> Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. <h3 id="about-the-team">About the team</h3> The Support Experiences team is dedicated to enhancing the interaction between internal agents and end-users through innovative tools and solutions. Our mission is to create seamless, efficient experiences that empower support agents to provide exceptional service while enabling end-users to easily access the help they need. We are a collaborative group of designers, product managers, and engineers who prioritize user-centered design and data-driven decision-making. By leveraging insights from users and support agents alike, we strive to continuously improve our tools and processes, ensuring they are not only effective but also tailored to meet the evolving needs of our users. Together, we are committed to transforming customer support into a positive and productive experience for everyone involved. <h2 id="what-youll-do">What you’ll do</h2> We are looking for a Product Designer to join our Support Experiences team. In this role, you will create user-centered design solutions for our customer support tools, collaborating with cross-functional teams to enhance the support experience for both customers and agents. If you are passionate about designing intuitive solutions that drive user satisfaction, we want to hear from you! <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Brainstorm and develop creative design concepts for products. </li> <li>Design user interfaces, create high-fidelity designs, and conduct usability testing to ensure the product is user-friendly. </li> <li>Continuously refine designs based on user feedback and data analysis. </li> <li>Collaborate with product managers, engineers, and other designers to bring designs to life. </li> <li>Effectively communicate design ideas and solutions to stakeholders and cross functional teams. </li> <li>Identify and solve design problems, ensuring the product aligns with the business goals. </li> </ul> <h2 id="who-you-are">Who you are</h2> We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. <h3 id="minimum-requirements">Minimum requirements</h3> <ul> <li>5+ years of experience in product design. </li> <li>Strong understanding of UI and UX principles and best practices. </li> <li>Proficiency in design tools such as Figma and prototyping tools. </li> <li>Excellent communication and collaboration skills. </li> <li>Strong problem-solving skills and attention to detail. </li> <li>Portfolio showcasing your design expertise and projects. </li> </ul> <h3 id="preferred-qualifications">Preferred qualifications</h3> <ul> <li>Experience in the SaaS industry. </li> <li>Experience in designing conversational interfaces and AI agents. </li> <li>Strong (informed) point of view on how data-heavy web products should be built and composed. </li> <li>Familiarity with frontend development technologies including HTML, CSS, JavaScript, and frameworks such as React, Angular, or Vue.js </li> </ul> A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. The annual US base salary range for this role is $159,300 - $238,900. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Remote locations Remote in United States Team Design Job type Full time <a href="#"> Apply for this role </a>

Stripe

Product Designer, Support Experiences

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as our next Senior Customer Success Manager on Twilio’s Segment team. About the job At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. We make this easy with a single platform that collects, stores, filters, transforms, and sends data to hundreds of business tools with the flip of a switch. More recently, we also developed the ability to let customers enrich their data in real time using computations they specify. Our goal is to make it easy to understand, extract value, and protect the integrity of data. We are creating a world where engineers spend their time working on their core product, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to take over the entire customer data ecosystem, and we need the best people to take the market. The Customer Success Management team at Segment is the central touchpoint for our customers, orchestrating the post-sales customer lifecycle in partnership with professional services, sales and support. The team manages the customer relationship, coordinates internally within Segment, drives product adoption and guides the customer to take full advantage of our ecosystem. Fundamentally, the CSM team ensures customers derive value from our platform, and ultimately renew and grow their relationships with us. As a Customer Success Manager, you will be at the forefront of driving customer satisfaction by developing tailored strategies that align with both customer goals and company objectives. Your work will directly impact customer retention and growth, as you will solve complex challenges, influence strategic decisions and advocate for customer needs across executive stakeholders. We are looking for CSMs who are passionate about first party data and how it can transform organizations. As a CSM, you will have the opportunity to help some of the world’s most influential companies solve their toughest data problems. So if you get excited about things like defining culture and process, you may be the Customer Success Manager we’re looking for! Responsibilities In this role, you’ll: <ul> <li>Ensure customer success by driving full value realization of the Segment platform.</li> <li>Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.</li> <li>Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing.</li> <li>Cultivate strong relationships with technical and business teams to drive engagement.</li> <li>Identify and expand opportunities to deepen customer engagement and account growth.</li> <li>Collaborate with internal teams to optimize implementations and resolve complex technical challenges.</li> <li>Build and nurture new stakeholder relationships to unlock expansion opportunities.</li> <li>Partner with Sales on account renewals and expansion strategies.</li> <li>Analyze your portfolio to prioritize high-impact risks and opportunities.</li> <li>Proactively identify risks, prioritize opportunities, and develop mitigation plans for high-impact accounts.</li> <li>Become a Segment platform expert while staying current with industry trends in data and analytics.</li> <li>Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams.</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Requirements <ul> <li>5+ years managing enterprise level customers</li> <li>7+ years in customer-facing roles (CSM, account management, or consulting)</li> <li>Proven experience working within or supporting Fortune 500 companies or similarly large organizations</li> <li>Expert in strategic planning, bringing data-driven insights and best practices to optimize client success</li> <li>Proven ability to build and sustain relationships with executive-level stakeholders, as well as business and technical contacts to help drive accountability within customer organizations </li> <li>Intellectually curious; asks critical questions, and challenges ideas for better solutions</li> <li>Develops and implements strategies to maximize revenue growth, retention and product adoption for the assigned portfolio, leveraging insights into client needs, market trends, and financial metrics</li> <li>Excellent communication skills and presentation skills </li> <li>Ability to distill technical concepts into easily understood insights for non-technical audiences</li> <li>Strong collaboration and influence skills to align internal teams and external stakeholders</li> <li>Thrives in dynamic environments, adept at creating structure and processes for high-impact customers</li> <li>Focus on customer satisfaction and retention, with a track record of anticipating needs and delivering tailored solutions</li> <li>Passionate about leveraging data and technology to drive business outcomes</li> <li>Bonus: experience working in the realm of CDPs, ETL, ad- or martech </li> </ul> Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Minnesota or Vermont : $115,100 - $143,800.</li> <li>Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $121,500 - $151,800..</li> <li>Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $127,800 - $159,700.</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions. </li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until May 10, 2025 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

Twilio

Senior Customer Success Manager

At Webflow, our mission is to bring development superpowers to everyone. Webflow is a Website Experience Platform (WXP) that empowers modern marketing teams to visually build, manage, and optimize stunning websites. With AI-driven personalization baked in, Webflow enables teams to significantly boost conversion rates, translating directly into measurable business growth. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. We’re looking for a seasoned Senior Customer Marketing Manager to scale our customer marketing program across digital, community, brand, and lifecycle channels. This person will play a crucial role in engaging and delighting our customers, transforming them into passionate advocates of the Webflow brand. You will own our most strategic customer-first programs including our Customer Advisory Board, marquee customer storytelling, executive engagement, and post-sales initiatives to drive product adoption/expansion, retention and advocacy. This is a highly visible and strategic role in which it will be crucial to build trust and partnership with go-to-market teams across Marketing, Sales, Product, and more to ensure we are delivering meaningful, value-driven programs that drive business impact. <h1>About the role:</h1> <ul> <li>Location: Remote-first (United States)</li> <li>Full-time</li> <li>Permanent</li> <li>Exempt</li> <li>The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills. </li> <ul> <li>United States (all figures cited below in USD and pertain to workers in the United States)</li> <ul> <li>Zone A: $132,500 - $173,500</li> <li>Zone B: $126,000 - $164,500</li> <li>Zone C: $119,000 - $156,000</li> </ul> </ul> </ul> This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals. Please visit our <a href="https://webflow-about.webflow.io/careers" target="_blank">Careers page</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. <ul> <li>Reporting to the Head of Customer Marketing &amp; Community </li> </ul> As a Senior Customer Marketing Manager, you’ll … <ul> <li>Build and maintain relationships with our most strategic customers, acting as their internal champion and advocating for their success</li> <li>Work closely with customer success, sales, product marketing and comms teams to identify and craft stories to support our go-to-market initiatives</li> <li>Own and elevate our Customer Advisory Board by deepening engagement with our most strategic customers and partners and ensuring their insights shape our product roadmap and company strategic direction</li> <li>Develop our marquee-customer strategy and how we activate top tier strategic accounts in customer stories across all formats, channels and full funnel activities including case studies, videos, speaking opportunities, PR, etc.</li> <li>Collaborate with the marketing events team to source a pipeline of customer speakers for strategic owned and third-party events; support with speaker selection, prep, and ensure a positive customer experience throughout the engagement</li> <li>Create playbooks and repeatable processes for how we include customer stories in our company’s most pivotal initiatives including product launches, events, PR/media and brand campaigns, ensuring the customer voice is represented throughout</li> <li>Spearhead creative programs for how we recognize and celebrate our customers at scale through customer love, gifting, and activations</li> <li>Identify opportunities to continuously optimize and scale customer engagement and advocacy efforts</li> </ul> In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role. <h1>About you:</h1> Requirements: <ul> <li>Bachelor's degree is required</li> <li>6+ years of relevant marketing experience with at least 4+ years of customer marketing in the B2B enterprise space</li> </ul> You’ll thrive as a Senior Customer Marketing Manager if you: <ul> <li>Have owned a robust customer marketing program end-to-end from strategy to execution</li> <li>Great customer and executive stakeholder communications skills, both verbal and written</li> <li>A customer-first approach with a passion for storytelling and relationship-building, always seeking to create value and build trust in every interaction</li> <li>Creative and inventive problem solver with extreme attention to detail</li> <li>Thrive in a fast-paced environment juggling multiple projects at once</li> <li>Expertly work cross-functionally, particularly with Sales, Customer Success, Marketing, Product and creative teams</li> <li>Enjoy and have a track record of success in a dynamic, sometimes ambiguous environment</li> </ul> <h3>Our Core Behaviors:</h3> <ul> <li> Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers</li> <li> Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment</li> <li> Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care</li> <li> Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates</li> </ul> <h3>Benefits &amp; wellness</h3> <ul> <li>Equity ownership (RSUs) in a growing, privately-owned company</li> <li>100% employer-paid healthcare, vision, and dental insurance coverage for full-time employees (working 30+ hours per week) and their dependents. Full-time employees may also be eligible for voluntary insurance options where applicable in the respective country of employment</li> <li>12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability leave for birthing parents to be used before child bonding leave (note: where local requirements are more generous, employees receive the greater benefit); full-time employees also have access to family planning care and reimbursement</li> <li>Flexible PTO for all locations and sabbatical program</li> <li>Access to mental wellness and professional coaching, therapy, and Employee Assistance Program</li> <li>Monthly stipends to support work and wellness</li> <li>401k plan or pension schemes (in countries where statutorily required), and other financial wellness benefits, like CPA and financial advisor coverage</li> </ul> Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment. <h3>Remote, together</h3> At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are <a href="https://webflow.com/diversity-equity-inclusion" target="_blank">committed</a> to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records. <h3>Stay connected</h3> Not ready to apply, but want to be part of the Webflow community? Consider following our story on our <a href="https://webflow.com/blog" target="_blank">Webflow Blog</a>, <a href="https://www.linkedin.com/company/webflow-inc-/" target="_blank">LinkedIn</a>, <a href="https://twitter.com/webflow" target="_blank">X (Twitter)</a>, and/or <a href="https://www.glassdoor.com/Reviews/Webflow-Reviews-E890506.htm" target="_blank">Glassdoor</a>. <h3>Please note:</h3> We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered. To join Webflow, you'll need a valid right to work authorization depending on the country of employment. If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes. For information about how Webflow processes your personal information, please review <a href="https://webflow.com/legal/applicant-privacy-notice" target="_blank">Webflow’s Applicant Privacy Notice</a>.

Webflow

Senior Customer Marketing Manager

About Working at Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. Compensation RangeAnnual Salary: $81,075.00 - $211,600.00 (Amount based on relevant experience, skills, and competencies.)About This JobThis position involves both the comprehensive management of existing commercial relationships as well as soliciting new business opportunities with assigned customers and targeted prospects. Although it can vary by market, targeted companies generally include those with annual sales of $15MM and over.Essential Functions<ul> <li>Reach out to assigned customers and targeted prospects with the objective to acquire new business</li> <li>Serve as the primary advisor for an assigned portfolio of diverse and complex commercial relationships, ensuring a high level of customer satisfaction and retention</li> <li>Coordinate with product partners to cross-sell a full range of products and services</li> <li>Critically review and analyze portfolio to reduce risk and enhance profitability</li> <li>Facilitate credit requests, including loan structuring, negotiating/pricing, collateral, ensuring adequate loan documentation, and analyzing industry/credit risk</li> <li>Facilitate the resolution of customer problems, engaging product experts as needed</li> <li>Participate in community and business functions/groups to ensure a positive image for the bank and to establish referral contacts within the marketplace</li> <li>Ensure compliance with all bank policies, procedures, regulations, and laws</li> <li> Manage a portfolio of commercial relationships with some or all of the following characteristics: <ul> <li>Average loan portfolio O/S of $50MM to $100MM</li> <li>Average deposit portfolio of $25MM to $50MM</li> <li>Annual contribution of $500M to $750M</li> </ul> </li> </ul><ul><li>Perform other duties as assigned</li></ul>Knowledge, Skills &amp; Abilities Required<ul> <li>Intermediate knowledge of full range of commercial products, credit policies, procedures and terminology</li> <li>Ability to maintain a valid driver’s license and meet Commerce Bank’s driving record criteria; ongoing employment may be contingent upon meeting all driving requirements</li> <li>Strong time management skills, with ability to appropriately prioritize calling activities and strategies</li> <li>Goal oriented with well-developed sales skills</li> <li>Strong strategic, analytical, and problem-solving skills</li> <li>Strong persuasive and negotiation skills</li> <li>Ability to structure more complex credit requests</li> <li>Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities</li> <li>Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills</li> <li>Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values</li> <li>Basic proficiency with Microsoft Word, Excel and Outlook</li> </ul>Education &amp; Experience<ul> <li>Bachelor’s degree in Business Administration, or equivalent combination of education and experience required</li> <li>3+ years of commercial banking experience required</li> </ul>For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.For this position, Commerce Bank will review your motor vehicle driving record. If you express interest in and are considered for this position, you’ll be asked to authorize our review of that record.**Level of role is determined by knowledge, experience, skills, abilities, and education.***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Commercial Banking Relationship Manager I, II, III, and Senior job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $81,075 to $211,600 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click <a href="https://careers.commercebank.com/us/en/benefits" target="_blank">here</a> to learn more.Location: 5314 S Yale Ave, Tulsa, Oklahoma 74135Time Type:Full time

Commerce Bank

Commercial Banking Relationship Manager

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.We are seeking a dynamic and experienced Client Success professional to join our team. The ideal candidate will have 4-6 years of proven client experience, preferably in the financial technology sector, with a strong track record of managing diverse portfolios. The CSM will work with our strategic platform partners to set the direction of their programs, build internal advocacy and understanding of the Affirm platform, and implement initiatives that will expand the usage of Affirm within their channels. The Client Success position requires outstanding relationship management and program management skills. <h4>What you’ll do</h4> <ul> <li> Deliver a proactive client management strategy to encourage growth &amp; retention with our platform partners </li> <li> Help launch, scale, and grow signed partners via active partner management and in collaboration with internal and external XFN teams </li> <li> Identify upsell and cross-sell opportunities to enhance platform partnerships </li> <li> Conduct regular performance reviews and gather client feedback </li> <li> Ensure alignment between client goals and internal priorities and deliverables </li> <li> Translate complex concepts into concise, compelling narratives for both technical and non-technical audiences. </li> <li> Partner with internal teams to create internal SOPs for scaled platform management </li> <li> Stay abreast of industry trends and market developments to anticipate client needs </li> <li> Collaborate effectively and engage cross-functional teams to successfully grow Affirm’s existing platform footprint </li> <li> Demonstrate resourcefulness and flexibility in navigating changing environments </li> <li> Maintain a thorough understanding of company products and services to provide accurate information and support to clients </li> </ul> <h4>What we look for</h4> <ul> <li> Bachelor's degree with at least 4-6 years of account management experience, preferably in the financial technology industry. </li> <li> Proven track record of managing portfolios and driving revenue growth. </li> <li> Excellent written and verbal communication skills. </li> <li> Strong interpersonal skills and ability to build rapport with clients and stakeholders. </li> <li> Self-motivated, proactive, and able to work independently or as part of a team </li> <li> Comfortable in fast-paced, high-pressure environments managing multiple priorities </li> <li> Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite </li> <li> Knowledge of marketing technologies and and e-commerce preferred </li> <li> Previous one-to-many platform management experience a plus </li> </ul> Pay Grade - H Equity Grade - 5 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $125,000 - $175,000 USA On Target Earnings (all other U.S. states) per year: $110,000 - $160,000 Please note that visa sponsorship is not available for this position. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's <a href="https://www.affirm.com/global-candidate-privacy-notice" target="_blank">Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Associate Client Success Manager - Platform-on-Platform

<h2>Job Details</h2> Level Entry Job Location Owasso, OK - Owasso, OK Position Type Full Time Education Level None Travel Percentage Some Travel Job Category Health Care <h2>Description</h2> Our work touches the mind, body, heart and ultimately the spirit – of those we serve, integrating our deep compassion with highly effective programs and services. We are currently seeking Direct Support Professionals to join our team! Volunteers of America is one of the nation’s largest comprehensive human services organizations with 16,000 mission-driven professionals, dedicated to helping those in need rebuild their lives and reach their full potential. What You Will Do As a Direct Support Professional, you will be an integral part of our team and will be primarily responsible for supporting individuals with intellectual and developmental disabilities in their development of basic living and social skills with the primary goal of integrating them into the community to the best of their ability. What’s In It For You! <ul> <li>$500 Sign-On Bonus</li> <li>Pay: From $10.60 an Hour</li> <li>Multiple Shifts Available</li> <li>Employee Assistance Program</li> <li> For those who qualify, we also offer: <ul> <li>Medical, dental, and vision insurance</li> <li>Paid time off (PTO), Sick Leave, Paid Holidays </li> <li>Employer paid Short-Term Disability </li> <li>Retirement plan </li> </ul> </li> <li>Ask about qualifying for FEDERAL STUDENT LOAN FORGIVENESS</li> </ul> <h2>Qualifications</h2> Essential Duties and Responsibilities: <ul> <li>Perform, or assist service recipients in, basic domestic duties as needed (e.g., cooking, cleaning, laundry, shopping).</li> <li>Develop service recipient's basic living skills (e.g., social, domestic, and hygiene) through instruction and encouragement.</li> <li>Perform, or assist service recipients with, personal hygiene as needed (e.g., bathing, brushing teeth, shaving, nail clipping, dressing, bodily functions, and appearance).</li> <li>Perform, or assist service recipients in, basic domestic duties as needed (e.g., cooking, cleaning, laundry, shopping).</li> <li>Coordinate service recipient's participation in leisure and recreational activities with assistance from the service recipient.</li> <li>Transport service recipient to and from work, scheduled appointments, and recreational activities in a safe and timely manner.</li> <li>Assist in the development and implementation of long and short-term goals for service recipients.</li> </ul> What You Will Bring: <ul> <li>18 years of age or older.</li> <li>Must have and maintain a working telephone contact number.</li> <li>Possess a valid Driver’s License.</li> <li>Have reliable transportation.</li> <li>Proof of current liability automobile insurance (your name must be on the policy).</li> <li>Maintain an acceptable driving record, Oklahoma State Bureau of Investigation criminal history checks, and Community Service Registry Record checks.</li> </ul> Volunteers of America Oklahoma is an Equal Opportunity, Protected Veterans, and Individuals with Disabilities employer. Apply today and come be a part of the passion, the mission and the tradition! Learn more about us and apply at <a href="http://www.voaok.org" target="_blank">www.voaok.org</a>.

Volunteers of America Oklahoma

Direct Support Professional

Ready to be a Titan? We accompany our customers every step of the way, from the moment they partner with us, to the end of their journey. We work hard and like to have fun along the way. If you’re excited about helping small business owners in the trades, love technology, and aren't afraid of a challenge or two, our customer support team is where you belong. As a Customer Support Advocate (CSA), you’ll have the opportunity to become a ServiceTitan subject matter expert and quickly grow your career in meaningful ways. Our CSAs have the highest rate of internal transfers across the organization. The opportunities to build an exceptional customer experience and make an impact are endless. What You'll Do:<ul> <li>Utilize support tools to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.</li> <li>Become a product expert and develop creative solutions and workflows that best meet customer needs.</li> <li>Influence product changes by submitting bugs to our developers and ensuring resolution of bug fixes.</li> <li>Champion customer needs by sharing feedback and concerns with internal stakeholders.</li> </ul> What You'll Bring:<ul> <li>Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types.</li> <li>Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment.</li> <li>Self-motivated and able to master complex software.</li> <li>An efficient, effective, and resourceful problem-solver with strong critical thinking skills and troubleshooting abilities.</li> <li>Quickbooks/accounting knowledge a plus.</li> </ul><ul> <li>Pacific Time: 8:00 am -5:00 pm</li> <li>Mountain Time: 9:00 am - 6:00 pm </li> <li>Eastern Time: 11:00 am - 8:00 pm </li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $40,400 USD - $54,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

161 Customer Service Jobs