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Job Description:As a Senior Customer Education Manager, you are responsible for planning, executing, and evaluating day-to-day self-serve content that is high-quality, relevant, and engaging to help Pluralsight customers achieve their business outcomes. You’ll create strategic content across a variety of different formats, but primarily written and video via webinars. You’ll collaborate closely with fellow members of the Customer Success, Marketing, and Product teams to create engaging and effective educational content. You will be on the Customer Success team and report to the Sr. Director of Digital Success.Our mission is to enable our customers to grow through self-serve content, so you’ll be playing a critical role in helping both Pluralsight and its customers achieve business goals.Who you’re committed to being:<ul> <li>You enjoy learning new things and consider yourself a life-long learner.</li> <li>You have very strong communication skills and are self-aware.</li> <li>You are an exceptional storyteller and writer.</li> <li>You have strong interpersonal skills with ability to clearly explain sophisticated issues to a range of audiences.</li> <li>You believe in continuous improvement and request frequent feedback from others.</li> </ul>What you’ll do:<ul> <li>You’ll work closely with key stakeholders to identify educational needs and create solutions.</li> <li>You will lead projects, oversee timelines and deliverables, work with subject matter experts, and evaluate success.</li> <li>Build, operate, and lead a cohesive 1:many webinar series with evergreen content and unique content based on new trends and customer needs.</li> <li>You will apply qualitative and quantitative data to resolve learning gaps and use that information to iterate and improve.</li> <li>Implement learning metrics and dashboards to ensure the client training programs are effective and efficient, improving the current ROI.</li> <li>You will work closely with internal and external teams to understand how to measure the performance of our content—what’s resonating, what’s driving traffic, what’s reducing support tickets, what has a high CSAT rating—and you’ll use data to help make recommendations about what content we should create.</li> <li>Own customer playbook and content creation, training with the customer teams, and ongoing operational preparedness as new features or products are released. Adapt playbooks and skills development training with special attention to approach for scaling up teams.</li> <li>Create engaging content aimed at just-in-time resources that help our customers get the most out of their Pluralsight subscriptions and evaluate data to determine engagement and success metrics and find opportunities for improvement.</li> </ul>Experience you’ll bring:<ul> <li>Experience working with CRM platforms (e.g., Salesforce) and customer success tools (e.g., Gainsight, Pendo, Zendesk, Tableau) is a plus</li> <li>Exposure to multiple project management methodologies a plus.</li> <li>Prior experience in customer success, customer education, marketing, or product or other customer-facing roles, or in supporting these types of teams.</li> <li>Experience in SaaS and recurring revenue businesses.</li> <li>Experience in complex organizational settings (e.g., PMO, geographically dispersed teams, etc.).</li> <li>Operational experience within customer success, product, and customer education teams.</li> <li>A strong background in customer strategy. You’ll have a thorough understanding of the B2B SaaS landscape.</li> <li>Experience leading projects and delivering solutions of varying size and complexity.</li> </ul>Requirements:<ul> <li>Bachelors Degree</li> <li>3+ Years experience with self-serve customer education strategies.</li> <li>3+ Years experience running large, cross-functional projects.</li> </ul>Travel Requirements:While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.Why you’ll love working here:<ul> <li>We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location</li> <li>We’re mission driven and guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul>About us:Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.Physical and Mental RequirementsWork is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.EEOC StatementBring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation.For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>.The annual US base salary range for this role is $108,900 - $134,400 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary, this role may also be eligible for benefits and bonuses.Applications must be submitted within 90 days after the initial posting date to be considered.#LI-remote #LI-AS1

Pluralsight

Senior Customer Education Manager

<h2>DESCRIPTION</h2> Amazon Robotics designs, manufactures and implements cutting edge technologies within fulfillment centers at the heart of Amazon’s core business. We are seeking exceptional and self-motivated individuals to support the Amazon Robotics system – ensuring optimal performance, uptime and reliability of critical global operations and driving improvements to the performance and supportability of products, systems and tools. In this role, you will apply technical and functional subject matter expertise to resolve complex and critical issues related to mechanical, electrical and control systems, develop Support processes and tools and drive new product supportability. Successful candidates will possess strong problem solving, customer obsession, strong ownership, process design, leadership, technical learning capabilities, ability to establish priorities, work independently, and proceed with objectives without supervision. This role requires a strong passion for cutting edge technology and a desire to drive long-term improvements through collaboration with Engineering and Operations teams. Working Shift - Back Half : Tuesday through Saturday 9am - 5pm Eastern Standard Time Travel to customer sites is expected, but not exceeding 15% yearly. Key job responsibilities * Leverage Support processes, systems and tools to resolve a variety of technical problems * Own problems through resolution, engaging technical subject matter experts as needed * Manage, prioritize, and respond to cases within defined SLA’s * Provide remote technical support and guidance for escalated issues involving industrial automation systems * Assist local maintenance teams in diagnosing and troubleshooting mechanical, electrical, and control system problems and guide them through standard repairs * Develop and execute command-line scripts * Create and maintain problem resolution procedures and identify need for new tools to support existing solutions * Make configuration changes and perform change management activities * Become a subject matter expert in one or more areas, serving as a point of escalation on critical issues * Drive Collaboration with Support, Software, Hardware and System Engineering teams to resolve complex issues escalated from internal technical support groups. * Develop training documentation and provide mentoring to new Engineers. * Proactively detect and resolve issues through the use of monitoring systems and alerts. * Own and drive Root Cause Analysis (RCA), including preventive measures, for critical issues. * Actively seek solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience * Participate in a 24/7 on-call rotation to provide continuous support and ensure rapid response to critical issues as they arise <h2>BASIC QUALIFICATIONS</h2> - Bachelor’s degree in Electrical or Computer Engineering or related technical field and 5+ years’ experience delivering direct customer support or Master’s degree in Engineering, Computer Science or related technical field and 3+ years’ experience delivering direct customer support - Strong technical problem-solving and analytical skills - Proven ability to prioritize and manage multiple high-priority tasks simultaneously - Excellent written and oral communications skills with the ability to communicate effectively with both technical and non-technical stakeholders including Software and Systems Engineering, Operations, and Senior Management - Knowledge and/or working experience with Linux (RHEL, Ubuntu) - Knowledge and/or working experience with PLC, IPC, Distributed IO, SCADA/HMI and Control Systems and associated hardware - Knowledge and/or working experience with sensors, actuators, EOATs, VFDs, PID motors, drives, motor controls and other related robotic system components, and integrated control architectures used in industrial automation - Ability to read and interpret Block, Interconnect or Schematic Wiring Diagrams - Proven ability to troubleshoot and identify the root cause of issues, drive improvements, and preventive measures - Ability to establish priorities, work independently, and proceed with objectives without supervision. <h2>PREFERRED QUALIFICATIONS</h2> - Knowledge and/or working experience with networking and other IT infrastructure - Knowledge and/or working experience with Relational Database Management Systems (MySQL, Oracle) - Familiarity with AWS or other cloud technologies - Exposure to high-level programming languages (Java, C, Python, C++) - Exposure to graphical programming languages (Ladder Diagram Logic, Sequential Functional Chart (SFC), Structured Texts, Functional Diagrams etc.) - Understanding of industrial communication and networking protocols and concepts (TCP/IP, Websockets, RS232/422/485, Profibus etc.) and use of debugging and packet tracking tools - Experience supporting complex, automated material handling equipment, packaging and sorting technologies, or systems including robotics (FANUC, ABB, UR) and high-speed manufacturing. - Proven ability to troubleshoot and identify the root cause of issues - Proven ability to manage time allocated to specific tasks and escalations Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon

Product Support Engineer - AR Hardware and Controls , Amazon Robotics Technical Support (ARTS)

HireRight

Customer Service Specialist - Hybrid - Tulsa, OK

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. **Applicants for this role have the flexibility to work remotely from their home within the state of Iowa.**Position Purpose: Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.<ul> <li>Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service</li> <li>Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service</li> <li>May apply working knowledge of assigned health plan(s) activities and resources</li> <li>Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols</li> <li>Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship</li> <li>Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed</li> <li>Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs</li> <li>Performs other duties as assigned</li> <li>Complies with all policies and standards</li> </ul>Education/Experience: Requires a High School diploma or GED Requires 1 – 2 years of related experiencePay Range: $17.50 - $27.50 per hourCentene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Centene Corporation

Care Management Support Coordinator II

Work from Home Senior Customer Service Coordinator - Partnership Servicing<h2>More than just a bank, more than just a career</h2>The best people listen and then say, “How can I help?” That’s what we do at Capital One. It’s how we take care of our customers. It’s how we’re changing banking for good—with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people, to people. . That’s life at Capital One.<h2>Your voice is our voice. We’ll champion you.</h2>It’s important for our associates to have the necessary skills and know-how to succeed in their roles and provide exceptional servicing experiences to our customers. We invest heavily in both formal and informal learning and development opportunities. Through our formal training programs and on-the-job work experience, successful associates at Capital One will:<ul> <li>Demonstrate the ability and willingness to learn </li> <li>Possess a strong attention to detail, a positive attitude and have the ability to be flexible and embrace change</li> <li>Demonstrate a strong customer focus that is rooted in empathy</li> <li>Communicate effectively with peers, management and customers, using appropriate methods of communication for role</li> <li>Exercise good judgment and independent decision-making skills</li> <li>Ability to problem solve individual issues, guide co-workers in problem solving and solutions when needed, and identify trends in customer needs</li> <li>Demonstrate exceptional listening, questioning, call control and de-escalation techniques</li> <li>Be proactive, have effective time management and organizational skills</li> <li>Display dependability with a solid attendance record</li> </ul><h2>Learn about the role</h2>Senior Customer Service Coordinators at Capital One are tasked with providing the best of the best customer service. This is your opportunity to shine through your ability to listen and understand the customer’s needs, problem solve and deliver a “wow” customer experience to deepen relationships and loyalty to our brand. Your experience and skills could support the customer experience in a variety of ways, depending on your role.<ul> <li>You’ll advocate for our customers, problem solve and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources and experience to ensure you’re up for the challenge!</li> <li>You will investigate customer concerns, help create and implement process improvements and report trending customer issues. </li> <li>You may support other customer service advocates, who will reach out for help with a customer issue or complaint. You’ll guide other associates to the right path to solve customer concerns and provide in-the-moment feedback to ensure the associate is connected to the right resources.</li> </ul>Basic Qualifications<ul> <li>High school diploma, GED or equivalent certification</li> <li>At least 3 years of customer service or call center experience</li> <li>At least 1 year experience using Google Suite or Microsoft Office</li> </ul>Preferred Qualifications<ul> <li>At least 4 years customer service or call center experience</li> <li>At least 1 year experience working in the financial industry</li> </ul>Work from Home Technology Requirements<ul> <li>Secure home office environment that is free from background noise and distractions</li> <li> Reliable private internet connection that is not supplied via cellular data or hotspot is required <ul> <li>A private network that is password protected where you have ownership or line of site sight to every device on the network</li> <li>Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)</li> <li>Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions</li> <li>ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred </li> <li>To validate ISP speeds from a Chrome browser, go to <a href="http://www.google.com" target="_blank">www.google.com</a>, type Speed Test and run from the Google landing page </li> </ul> </li> <li>Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met</li> </ul>Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.Work from Home Location RequirementsThis role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. Your wellbeing is our priorityOur benefits and total compensation package is designed for the whole person. Caring for both you and your family. <a href="https://www.capitalonecareers.com/benefits" target="_blank">Learn More.</a><ul> <li>Healthy body, healthy mind — Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance, and mental wellness support.</li> <li>Save money, make money — Secure your present and plan for your future with a 401K and Stock Purchase Plan.</li> <li>Time, family and advice — Flexible schedule options, paid time off, paid training and development, tuition reimbursement and even backup childcare</li> </ul>We’re united as oneTogether, we’re on a journey to create a more equitable future for all. We believe that filling the room with unique perspectives and experiences is valuable for everyone. <a href="https://www.capitalonecareers.com/diversity" target="_blank">Learn more.</a>Our next chapter? It’s yours to write.Individually and collectively, we impact millions of people and shape the future of banking. The diverse backgrounds, voices and experiences of our associates rally around a shared sense of purpose–to make banking better for every customer. Learn about our <a href="https://www.capitalonecareers.com/work-and-culture#anchor-impact" target="_blank">values, work and culture</a>.“At Capital One, we strive to attract the best people to give them the opportunity to be great.” - Rich D. Fairbank, Chairman, Founder and CEOAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $49,774 - $49,774 for Sr Service &amp; Cr Review Coord Richmond, VA: $49,774 - $49,774 for Sr Service &amp; Cr Review Coord Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Work from Home Senior Customer Service Coordinator - Partnership Servicing

The Home Depot

Customer Service/Sales

<h2>DESCRIPTION</h2> The Customer Engagement Technology (CET) organization powers customer service by developing elegant customer and CS Associate (CSA) facing products globally. These products offer effortless self-service and automation solutions to our customers. If customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers’ issues using our associate-facing products powered through human-centered design. We are seeking a ML (Machine Learning) Quality Process Lead, who are fluent in Italian and English, to join the Omni Machine Learning Data Associate (MLDA) team within CET to help manage quality management processes to analyze, improve annotation, testing, and contact reading accuracy to support new feature and product launches for Customer Service Large Language Models (LLMs). Key job responsibilities - Review annotations by paying close attention to details, making necessary adjustments to ensure high-quality data that supports ongoing model improvement. - Perform root cause analysis using basic data analysis in Excel and SageMaker (annotation tool) on annotations to identify opportunities for improving data accuracy. - Provide support for ML model training data annotations, assisting annotators in maintaining high-quality work by enforcing best practices. - Improve Standard Operating Procedures (SOPs) by sharing findings from reviews or deep dives, ensuring a consistent standard of excellence across the team. - Review LLM testing results provided by testers, paying close attention to details, to ensure their accuracy and identify areas for improvement. - Carefully monitor the accuracy of multiple annotation projects and proactively communicate any blockers or potential delays in the completion of quality checks. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan About the team Omni MLDA is a team that remotely works to develop and fine-tune generative AI machine learning models and executes testing plans to take the customer service experience to the next level. This is executed by teams of MLDAs (Machine Learning Data Associate) working alongside Science and Product/Program Management teams to release localized customer-facing and agent-facing CS solutions, while allowing them to focus on the development of their new products. In addition, teams with existing CS experiences can rely on the Omni MLDA team to keep their solutions up-to-date and push identified technical defects to tech partner teams or defect elimination teams. <h2>BASIC QUALIFICATIONS</h2> - Language fluency in Italian (Native-level) and English. - Experience in creating and managing ML annotation processes, testing models, and quality assurance methodologies. - Analytical and problem-solving skills to identify patterns, inconsistencies, and areas for improvement. - Ability to thoroughly investigate and identify misalignment between annotations and SOPs, as well as the root causes of inaccuracies. - Strong ownership and accountability to meet SLAs, and proactive communication regarding blockers, and proposed solutions. - Ability to collaborate closely with cross-functional teams, understand project/stakeholder requirements, and align annotation efforts and model testing accordingly. <h2>PREFERRED QUALIFICATIONS</h2> - Bachelor's Degree - Experience in annotation - Familiarity in using Excel - Experience with project management and stakeholder management Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $40,400/year in our lowest geographic market up to $86,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits" target="_blank">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site.

ML Quality Process Lead - Italian , Customer Engagement Technologies

JOB DUTIES AND RESPONSIBILITIES: <ul> <li> Utilizing their knowledge, skills and abilities the CPRSS will: <ol> <li>Teach and mentor the value of every individual’s recovery experience.</li> <li>Model effective coping techniques and self-help strategies.</li> <li>Assist service recipients in articulating personal goals for recovery.</li> <li>Assist service recipients in determining the objectives needed to reach his/her recovery goals.</li> </ol> </li> <li> Utilizing ongoing training the CPRSS may:</li> </ul> <ol><li> <ol> <li>Proactively engage consumers and possess communication skills/ability to transfer new concepts, ideas and insight to others.</li> <li>Assist in setting up and sustaining self-help (mutual support) groups.</li> <li>Support consumers in using a WRAP – Wellness Recovery Action Plan.</li> <li>Utilize and teach problem solving techniques with consumers.</li> <li>Teach consumers how to identify and combat negative self-talk and fears.</li> <li>Support the vocational choices of consumers and assist him/her in overcoming job-related anxiety.</li> <li>Assist in building social skills in the community that will enhance quality of life. Support the development of natural support systems.</li> <li>Assist other staff in identifying program and service environments that are conducive to recovery.</li> <li>Attend treatment team and program development meetings to ensure the presence of the consumer voice and to promote the use of self-directed recovery tools.</li> </ol> </li></ol> <ul> <li>Possess knowledge about various mental health settings and ancillary services (i.e., Social Security, housing services and advocacy organizations).</li> <li>Maintain a working knowledge of current trends and developments in the mental health field by reading books, journals and other relevant material.</li> <li>Attend continuing education assemblies when offered by/approved by Grand Lake Mental Health Center, Inc.</li> <li>Develop and share recovery-oriented material with other CPRSS’s approved at consumer specific continuing education trainings.</li> <li>Serve as a CPRSS by:</li> </ul> <ol><li> <ol> <li>Providing and advocating for effective recovery-oriented services.</li> <li>Assist consumers in obtaining services that suit that individual’s recovery needs.</li> <li>Inform consumers about community and natural supports and how to utilize them in the recovery process.</li> <li>Assist consumers in developing empowerment skills through self-advocacy.</li> <li>Facilitate wellness activities, groups and individual sessions to promote healthy living.</li> </ol> </li></ol> <ul><li>CPRSS are encouraged to develop specific competencies which will enhance their work skills and abilities. Identified tasks include (but are not limited to):</li></ul> <ol><li> <ol> <li>Pursue Wellness Coach Certification</li> <li>Becoming a trained facilitator of Wellness Recovery Action Plan (WRAP).</li> <li>Pursue Certified Behavioral Health Case Management Level I when/if qualified</li> </ol> </li></ol> <ul> <li>Performs other reasonably related duties as assigned by the immediate supervisor or other management as requested.</li> <li>Employee must be willing and able to perform all job related travel normally associated with this position.</li> <li>Participates in staff meetings.</li> <li>Must be willing to submit ODMHSAS Code of Ethics and Training Application, be approved by ODMHSAS to attend such training and meet ODMHSAS requirements before employment begins.</li> <li>Regular and predictable attendance is an essential job requirement.</li> <li>Must meet “satisfactory” expectations at any scheduled job performance evaluation.</li> <li>Quality of work will be evaluated through training, skill, or special purpose. Must be competent and adequate.</li> </ul> Must perform the specific job duties as listed above to meet position expectations. In addition, must possess skill in working cooperatively and effectively with clients, staff, management and other professional groups; in exercising mature judgment in dealing with people; in presenting ideas clearly and accurately; in reading and comprehending the English language; and in communicating effectively; both orally and in writing. EDUCATION AND EXPERIENCE: High School Diploma or equivalent and must be in recovery from a behavioral health and/or substance abuse disorder or nicotine recovery. One year of experience and participation in local or national consumer advocacy or knowledge in mental health recovery, preferred. An expectation of core competencies in relation to individuals with co-occurring disorders.

GRAND Mental Health

Certified Peer Recovery Support Specialist

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Harsco

Project Support

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> Lead application support team by providing technical direction and knowledge for day to day support and system outages. <h2>The Main Responsibilities</h2> <ul> <li>Identify, analyze and resolve application problems quickly while minimizing user impact and downtime</li> <li>Implement production software changes and provide post release support</li> <li>Proactively create and maintain scripts to monitor and maintain applications to reduce application downtime and user impacts</li> <li>Perform root cause analysis to identify causes of outage and work with cross functional teams to implement countermeasures to prevent future problems</li> <li>Provide technical direction and task prioritization to project team for daily support duties as well as for application and hardware upgrades and migration efforts</li> <li>Outage management experience leading application team by using strong problem solving and decision making skills to reduce mean time to repair</li> <li>Facilitate ongoing communication and training with application support team</li> <li>Create, update, and test disaster recovery plans for each supported application</li> <li>Partner with software developers and vendors to deploy updated software and provide ongoing support of production applications</li> </ul> <h2>What We Look For in a Candidate</h2> Consulting Level Bachelor's degree. Typically with 8+ years of experience. 6+ years of experience with Master's Degree. <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI $114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA #LI-MR1 Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process." Learn more about Lumen's: <a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits</a> <a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a> Requisition #: 337315 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/09/2025

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