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Help Desk Support Consultant/ Support Tech (Level 1) We are currently searching for a Help Desk Support Consultant/Level 1 Tech Support to join our team of over thirty five amazing IT specialists. In this position you will work closely with some of our largest and most complex clients using your customer service and technical skills to solve their biggest problems and open up their biggest opportunities. By supporting new technologies and processes you will revolutionize the way your clients’ businesses operate and grow. This is a foundational team member opportunity in Tulsa and you will be part of the first five team members in Tulsa, forging a path for the company and your career as we grow this office to over 100 team members in the coming years. Why are we building this team in Tulsa? Backed by local banks, the regional funding initiative and local venture capital, Contango is excited to build our future with a new Tulsa-based office bringing great customers and talent to help us grow. We plan on making Contango the number one place to work in Tulsa and want you to help us. About You You’re not just a hard working, analytical and forward-thinking team player that loves to learn new technologies. You live for fast-paced work, and have outstanding communication skills and patience with customers that might not be as tech savvy as you are. You love keeping things organized and on track, and collaborating with your coworkers to achieve objectives. How You Will Make an Impact <ul> <li>You will listen to your clients and their stakeholders, learning their business and tailoring your support to meet their needs.</li> <li>Support multiple clients and projects (usually 3-4 at a time) both remotely and on-site.</li> <li>Manage expectations and timelines for tickets with clients.</li> <li>Do hands-on work with multiple technologies including basic firewalls, switches, servers, email services and general helpdesk support.</li> <li>Meeting with clients regularly to solve their problems.</li> <li>Document work performed at client meetings, including time spent, and report back to your manager with any follow up items.</li> <li>Work with your manager, and other team members to recruit, train and build our team of project managers and engineers here in Tulsa.</li> <li>Embody and enhance our culture where every team member is part of building the company, is empowered to make impactful decisions and forge a path for career advancement.</li> </ul> Skills &amp; Qualifications (even if you do not meet these skills 100% we still welcome you to apply) This is a full time, salary position for a Help Desk Support Consultant/Level 1 Tech Support who will be responsible for supporting multiple clients. Reporting to the Support Delivery Manager your skills will include: <ul> <li>IT Support experience supporting clients with complex technology platforms.</li> <li>Experience dealing with challenging tickets, scenarios and clients.</li> <li>Core Technologies: Microsoft 365 - Exchange, Sharepoint, OneDrive, InTune.</li> <li>Email platforms including Microsoft 365 and Google Workspace.</li> <li>New Network Setups and Upgrades - including Sonicwall, Meraki and Cisco Small Business Switches.</li> <li>Basic understanding of TCP/IP, networking, VPN and firewalls.</li> <li>Basic understanding of Sonicwall, Meraki, Ubiquiti and Cisco Small Business Products preferred.</li> <li>Windows 8/10/11 - Basic Support relating to the tickets being worked on.</li> <li>Mac OsX Support - Basic Support relating to the tickets being worked on.</li> <li>Some exposure to Connectwise Command or similar RMM products.</li> <li>IT Glue experience preferred but not required.</li> </ul> What we offer: <ul> <li> Competitive Salary Range for the position: $50,000-$65,000 (based on experience) <ul> <li>Annual bonus.</li> <li>Comprehensive health benefits, paid premium (medical, dental, vision).</li> <li>Paid holidays, sick days and federal holidays.</li> <li>Ongoing paid training and growth opportunities.</li> <li>Hybrid office and work from home (office located downtown Tulsa)</li> </ul> </li> </ul> About Contango It’s not a common term, but one widely used on trading floors and in commodity circles. Contango, as defined, is when the future price is higher than the spot (or current) price. This is the heart of Contango; to move upward, constant improvement. We want our employees, our clients, our vendors, friends and family to climb the forward slope, to always improve, always gain value, always achieve higher levels of success, and to do it together. Serving over 60 amazing clients and their close to 2,000 employees, we provide effective and efficient information technology solutions to businesses and organizations through experienced consulting, service and support. We achieve this with open communication, by working closely together and earning our client’s trust; resulting in a mutually beneficial, long-term relationship. At Contango, we’re all tech enthusiasts who love growing together. Our culture is all about teamwork, personal development, and having each other’s backs. We also know how to have fun with team-building activities, company getaways, and charity events. Contango is more than a job – it’s a place where we learn, innovate, and thrive together. Our mission is to build a group of fully integrated MSP/MSSP brands across the country responsible for the assessment, deployment, and management of IT and Security for SMBs. We are a people-first organization hyper-focused on delivering high-quality products and services in local markets.

Contango

Level 1 IT Support Technician

Req ID: 75974 Location: Tulsa -TUL Areas of Interest: Consumer Product Management; Business/Technical Analysis; Consumer Product Analyst; Digital Technology; Information Technology Pay Transparency Salary Range: Not Available Application Deadline: 02/08/2025 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. <h2>Bonus Type</h2> Formula Based <h2>Summary</h2> For over a century, BOK Financial has grown alongside its clients, offering tailored services and strategies for business, consumer, and wealth clients. Our extensive range of services allows us to compete nationally while our local decision-making and community connections make us good neighbors. Our purposeful diversification ensures resilience and stability, highlighting our expertise and commitment to meeting all your financial needs. <h2>Job Description</h2> The Manager, Product Intelligence and Support is responsible for overseeing the policies and practices for gathering research on market conditions, competitors and consumer trends. Manages a team to review changes to the marketplace and industry and adjusts marketing plan accordingly. Manages and directs the product pricing functions for the retail bank, supporting loan and deposit pricing for the Consumer/Business teams. Analyzes and presents gathered research to sales, product and channel management, and senior leadership. Manages channel operations functions for assigned digital product lines across the division. This role manages product operations managers, pricing managers and customer/competitor insights analysts in support of divisional objectives and directly impacts the P&amp;L of the division. <h2>Team Culture</h2> Every day, our team members push the boundaries of what’s possible, striving for excellence with our teams, clients, and business. As a financial institution that breaks the mold, we focus on building relationships through expertise and sound advice, rather than merely promoting products. Join us to build your career, fuel your curiosity, develop lasting relationships, and make a real impact. Even after more than a century, we’re more excited than ever about our future. <h2>How You'll Spend Your Time</h2> <ul> <li>You will lead and direct product pricing strategy for consumer/business banking.</li> <li>You will manage staff to execute pricing strategies, ensuring competitive pricing and bank profitability.</li> <li>You will represent the division on the product pricing committee, presenting strategies, risks, and outcomes to senior leadership.</li> <li>You will manage competitive market intelligence, providing quarterly insights on industry trends to the Consumer Leadership Team.</li> <li>You will work cross-functionally with various departments to enhance competitive position through effective strategy analysis.</li> <li>You will lead Product Operations managers to support, implement, manage risk, and ensure product compliance.</li> <li>You will direct staff, including product operations managers, pricing managers, and insights analysts, handling usual managerial duties.</li> <li>You will guide the team’s strategic objectives, communicate upper management directives, and ensure compliance with regulations and policies.</li> </ul> <h2>Education &amp; Experience Requirements</h2> This level of knowledge is normally acquired through completion of a Bachelor’s degree in a business related field and 10+ years experience in product management or equivalent combination of education and experience. <ul> <li>Advanced knowledge of marketing principles including product management, development, and positioning. </li> <li>Thorough knowledge of product suite and advanced knowledge of applicable consumer banking laws, banking regulations and industry compliance issues</li> <li>Advanced knowledge of consumer/small business banking products and services in area of responsibility.</li> <li>Strong communication (written and oral) and interpersonal skills with a focus on teamwork; including the ability to foster/manage relationships across multiple departments and affiliates in all states.</li> <li>Strong time management, organization, and multi-tasking skills to effectively handle projects in a fast-paced, high volume, and deadline intensive environment. </li> <li>Excellent analytical and organizational skills including database analysis, spreadsheet analysis, advertising, and research</li> <li>Proven ability to present and explain technical information in a way that persuades others and gains understanding</li> <li>Excellent problem solving abilities; ability to spot patterns quickly and calculate various scenarios</li> <li>In-depth knowledge of project management, resource management practices and change management techniques</li> <li>Familiar with SQL concepts. </li> <li>Advanced PC application skills including Word and Excel.</li> <li>Six Sigma or other Business process mapping skills and experience a plus </li> </ul> BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions.

Bank of Oklahoma

Manager, Product Intelligence and Support

<a href="#">Apply</a> Description Superimposed Direct Support Professional Full-Time, Hourly $15.00/hour Up to $800 referral bonus New Full-Time 3-Day Work Week Schedules with Premium Pay Available! Come work a full-time job and have 4 days off! We are seeking a compassionate and dedicated DSP to provide exceptional care and support to individuals with developmental disabilities in a variety of home settings. This is a floating DSP position, requiring the ability to travel between multiple homes while maintaining consistent hours and workdays. The ideal candidate will have prior experience working with individuals with developmental disabilities, a strong work ethic, and commitment to fostering independence and community integration. We have several shifts and schedules to meet your needs. These are general options, but we have a lot of variety within these:? <ul> <li> Shifts: Days: 7am-7pm, 8am-8pm, 9am-9pm &amp; Nights: 7pm-7am, 8pm-8am, 9pm-9am</li> <li> Schedules: Sun/Mon/Tue and Thu/Fri/Sat</li> <li>12-hour work shifts allow for full-time work and up to 16 days off per month! You can have more than half the year off, but still work full-time, OR we allow and encourage you to pick up additional shifts! </li> </ul> More about A New Leaf and this position: Since A New Leaf was founded in 1979, our mission has been to provide job training, life skills and residential services to elevate confident independence and self-sufficiency for people with intellectual and developmental disabilities and autism. This position is a companion to individuals with developmental disabilities and assist them in acquiring daily living skills. Providing daily support which includes but not limited to: personal care, daily meal preparation, medication administration, daily activities, transportation, and continued focus on implementation of individualized objectives. Benefits include: <ul> <li>Premium pay on the weekend - equivalent to 1.5x your hourly rate!</li> <li>Three-day and four-day workweeks available (lots of work/life balance)</li> <li>Paid time off</li> <li>Health, vision, dental, short- and long-term disability, and life insurance options</li> <li>Matching 403b</li> <li>Career advancement opportunities (we like to promote from within!)</li> </ul> Requirements Qualifications: <ul> <li>Must be at least 18 years of age</li> <li>Must be able to drive, have and maintain a valid Oklahoma driver’s license.</li> <li>Must always have and maintain car insurance coverage.</li> <li>American Sign Language - ASL - preferred</li> <li>Must be able to pass a state and federal background check.</li> <li>Must maintain eligibility to operate agency vehicles.</li> <li>Physical capacities must include bending, stooping, lifting at least 40 pounds, and the ability to lift, transfer, and position individuals served.</li> <li>Must be able to work with frequent interruptions, deal with diverse personalities during difficult/sometimes stressful situations and still complete job assignments.</li> <li>Must be able to communicate orally, both over the phone and face-to-face.</li> <li>Must be able to prepare and read written documentation as well as perform and understand basic mathematical functions.</li> <li>Must follow policy and procedures of A New Leaf, Inc.</li> <li>Ensures all individuals served are safe in their environment and program participation.</li> <li>Must fulfill all training and in-service requirements necessary to work with individuals served within the timeframe required by A New Leaf, Inc. and the State of Oklahoma.</li> </ul>

A New Leaf

Superimposed Direct Support Professional

Req ID: 75982 Location: Tulsa -TUL Areas of Interest: Bank Operations Pay Transparency Salary Range: Not Available Application Deadline: 02/08/2025 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. <h2>Bonus Type</h2> Discretionary <h2>Summary</h2> If you are interested in a career as a Client Solutions Professional, you've come to the right place. Our commitment to you is a positive work environment, a deep connection to our communities, and a focus on putting our clients first. As an industry-leading provider of sophisticated financial solutions, we believe no challenge is too big, and no opportunity is too small, when we work together to build relationships. <h2>Job Description</h2> Responsible for receiving, researching and responding to all legal orders for the BOKF, N.A. footprint including but not limited to Subpoenas, Summons, Garnishments, Levies and other legal requests/services. This position may at times be responsible for initiating collection activities on mid-stage to late delinquency accounts or those in escalated legal status. <h2>Team Culture</h2> We live the company values in everything we do and act with honor and transparency. Integrity sets the foundation for team members to build trust with one another and build relationships. We are a high spirited team that likes to have fun. Positive feedback from customers is recognized and rewarded frequently. The team has the autonomy to make calls and complete requests without micromanagement. You are responsible for your performance. Management shares performance and quality control feedback on a regular basis. <h2>How You'll Spend Your Time</h2> <ul> <li>Each day offers challenges as well as growth opportunities. You will continuously be learning. You will face unique challenges and problems with customers. By answering customer questions and providing education, you’ll get a broad view of banking. </li> <li>You will provide exceptional customer service at the forefront of your role as you support Consumer Banking, Private Wealth, Business Banking, Commercial Banking, Financial Crimes, Corporate Security, BOMC and Legal Processing.</li> <li>You will counsel delinquent customers and work to establish formal and informal repayment plans, settlements, and work out plans.</li> <li>Accuracy is crucial. Knowing your daily tasks and whom to ask for assistance are vital. Each Client Solutions Professional has set goals to achieve.</li> <li>Time Management is a critical for meeting deadlines and court ordered compliance dates and ensures the reputation of the bank. You will prioritize requests from various sources and platforms for financial relationship data, bank generated documents, calculate balances/financial data and escalate concerns to leadership.</li> </ul> <h2>Education &amp; Experience Requirements</h2> This level of knowledge is normally acquired through completion of an Associate’s Degree and 1-2 years of collections, branch banking, or customer service experience or equivalent combination of education and experience. <h2>Working Conditions &amp; Physical Requirements</h2> Office - 20 lbs BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions.

Client Solutions Professional I

<a href="#">Apply</a> Job Type Full-time Description The philosophy of our organization is that all people have the right to live without fear, abuse, oppression, and violence. Our advocacy programs embrace the philosophy that people experiencing violence and/or abuse have the potential to control their lives and can be helped in doing so through support, information, and encouragement. We believe that our organization should model behavior that is nonviolent and uses power responsibly for personal and organizational action and growth. Position Summary The Bilingual Survivor Advocate &amp; Community Liaison serves as an advocate, case manager, and point of contact between OHS and DVIS in order to provide client services, education, and consultation to those working with and those impacted by domestic and/or sexual violence. This position supports survivors through crisis intervention and case management while fostering a positive shelter environment. They collaborate with internal teams, external agencies, and OHS to enhance service delivery and communication. This role involves representing DVIS in community outreach and educational efforts. They also ensure coordination between DVIS and OHS to meet client needs and maintain effective service plans. Essential Duties &amp; Responsibilities Priority 1: Equity and Inclusion <ul> <li>Reflect and understand how identities could give advantages in the workplace—even if they are not asked for or earned—while others might experience disadvantages. Reflect on how our position and power may shift depending on the environment, the people, or the institutions at play. Build the awareness and compassion that is needed and expected to create an equitable and inclusive workplace. </li> <li>Create an inclusive environment and behave in a way that ensures that clients and employees feel embraced, no matter what their cultural orientations are, respected and valued, engaged, and connected to the community, and safe from abuse and harassment.</li> </ul> Priority 2: Advocacy, Case Management, and Crisis Intervention <ul> <li>Perform entries, intakes, and needs assessments; create individualized service plans, and make referrals to community resources.</li> <li>Provide individual case management to address identified needs such as education assistance and housing. </li> <li>Document and maintain charts per DVIS guidelines and professional standards, and assist clients in obtaining needed services and completing necessary paperwork for safe housing.</li> <li>Offer supportive services, including safety planning, introducing DVIS services, and transporting clients to essential appointments to enhances safety and stability. </li> <li>Promote a positive, clean environment within the shelter for both residents and employees.</li> <li>Organize and conduct psychoeducational groups and supportive activities for safe housing clients and serve as an educator on relevant topics such as safety and life skills.</li> <li>Maintain a comprehensive directory of local services including housing, financial assistance, educational assistance, job training, job placement, childcare, and other community resources.</li> <li>Develop and present curriculum for client financial health/literacy workshops, resume development, interview skills, job placement, and other pertinent skills.</li> </ul> Priority 3: Collaboration and Liaison <ul> <li>Collaborate with other DVIS departments, federal, state, and local agencies to meet the needs of all DVIS clients. </li> <li>Act as a liaison between DVIS and OHS. Assist in improving services for clients and interagency communication. </li> <li>Attend Child Safety and other inter-disciplinary team meetings with OHS as scheduled. </li> <li>Train and educate OHS staff on domestic violence dynamics through formal training and informal attendance at family case conferences. </li> <li>Coordinate OHS-requested information/documentation and maintain open communication with OHS and court staff to advocate for the best interest of the family.</li> <li>Assist clients with transportation needs and coordinate care to ensure OHS and court-ordered plans are workable and goals are met.</li> </ul> Other Duties &amp; Responsibilities Other Duties/Responsibilities: Other assistance to support the overall goals of the department and organization. DVIS retains the right to add or change duties and/or responsibilities at any time. Supervisory Responsibilities: None Budgetary/Fiscal Responsibilities: None Responsibility for Confidentiality: The nature of this position requires safeguarding against the release of confidential and proprietary information of DVIS and its clients. Contact with Others: This position will interact with managers at all levels and staff members across the organization, in addition to members of external organizations and the public Requirements Education: Bachelor’s degree in a helping profession or in a related field preferred, or any equivalent combination of education and/or experience or lived experience. Experience: Experience working with a nonprofit and with clients are strongly preferred, or any equivalent combination of experience, lived experience, and/or special skills. Knowledge, Skills, and Abilities: Proven computer skills including Microsoft, Adobe, Canva, and an Electronic Health Record are necessary. Knowledge of or experience working with social justice issues, specifically intimate partner, and gender-based domestic and sexual violence, and racial, class, gender, sexual orientation issues, and intervention/prevention services strongly preferred. Requires dedication to diversity, equity and inclusion, excellent organizational skills, written and oral communication skills, attention to detail, and ability to prioritize work and tasks. Requires adaptability to produce and meet deadlines in a fast-paced, multi-task and changing environment, with frequent pressure related to meeting deadlines and scheduling requirements. Must be able to work independently and as part of a team. Must have the ability to handle sensitive information with diplomacy. Requires the ability to embrace, support, and integrate DVIS’s philosophies to promote and demonstrate DVIS’s commitment to diversity, inclusion, equity, and anti-racism. Experience applying an equitable analysis to all duties to achieve organizational goals and demonstrate DVIS’s commitment to diversity, inclusion, equity, and anti-racism preferred. Diplomacy at confronting personal, individual, and internal discrimination requiring sharing and discussing personal identities relative to the work environment strongly preferred. Requires sophisticated emotional intelligence and resiliency skills to lead and/or actively participate in advancing our work relative to racial, social, and economic justice. Schedule Availability: Monday through Friday, 8:30 am to 5:00 pm, some evenings may be required. Total of 40 hours per week. Licenses/Certifications: Valid driver’s license required; current CPR and First Aid certification preferred. Physical Requirements The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made when requested to enable individuals with disabilities to perform the essential functions. Ability to communicate and understand in English [and insert language] effectively, in person, and in writing. Ability to hear adequately in person and by phone, in personal and group settings, and function with periodic distractions such as people, telephone calls, and noise. Ability to work with, and process information from, a variety of individuals and media (e.g., computers, projected images, printed materials), and occasional sitting and/or standing for long periods of time. Mobility necessary to access various offices and a wide variety of settings. Mobility necessary to perform a variety of tasks that involve intermittent standing, walking/traversing, sitting, stooping, kneeling, bending, and twisting, occasionally climbing stairs or using an elevator, and possibly reaching chest high and overhead for materials. Ability to reach for, move and/or lift up to [#] pounds and the use of hands to finger, handle, or feel objects, tools, or controls, including frequent repetitive movement such as extended periods of keyboarding.

DVIS

Bilingual Survivor Advocate & Community Liaison

<a href="#">Apply</a> Description 1:1 Direct Support Professional Full-Time &amp; Part-Time, Hourly $12.00-14.00/hour Up to $800 referral bonus In-Home Support Direct Support Professional (DSP) opportunities available! Work one-on-one with clients in the comfort of their own homes, providing care and support tailored to their unique needs. We offer both full-time and part-time positions across multiple locations in the Tulsa area. ? Shifts: Varies Mondays-Sundays ? Schedules: Varies Mondays-Sundays ? Locations: Owasso, Tulsa, Broken Arrow, &amp; Claremore More about A New Leaf and this position: Since A New Leaf was founded in 1979, our mission has been to provide job training, life skills and residential services to elevate confident independence and self-sufficiency for people with intellectual and developmental disabilities and autism. This position is a companion to individuals with developmental disabilities and assists them in acquiring daily living skills. Providing daily support which includes but not limited to: personal care, daily meal preparation, medication administration, daily activities, transportation, and continued focus on implementation of individualized objectives. Benefits include: ? Paid time off ? Health, vision, dental, short- and long-term disability, and life insurance options ? Matching 403b ? Career advancement opportunities (we like to promote from within!) Requirements Qualifications: ? Must be at least 18 years of age ? Must be able to drive, have and maintain a valid Oklahoma driver’s license. ? Must always have and maintain car insurance coverage. ? American Sign Language - ASL - preferred ? Must be able to pass a state and federal background check. ? Must maintain eligibility to operate agency vehicles. ? Physical capacities must include bending, stooping, lifting at least 40 pounds, and the ability to lift, transfer, and position individuals served. ? Must be able to work with frequent interruptions, deal with diverse personalities during difficult/sometimes stressful situations and still complete job assignments. ? Must be able to communicate orally, both over the phone and face-to-face. ? Must be able to prepare and read written documentation as well as perform and understand basic mathematical functions. ? Must follow policy and procedures of A New Leaf, Inc. ? Ensures all individuals served are safe in their environment and program participation. ? Must fulfill all training and in-service requirements necessary to work with individuals served within the timeframe required by A New Leaf, Inc. and the State of Oklahoma.

1:1 Direct Support Professional

<h3>About SmartAsset:</h3> SmartAsset is an online destination for consumer-focused financial information and advice that powers SmartAdvisor, a national marketplace connecting consumers to financial advisors. Reaching approximately 75 million people each month through its educational content and personalized calculators and tools, SmartAsset's mission is to help people make smart financial decisions. Ranked on the Inc. 5000 and Deloitte Technology Fast 500™ lists of fastest growing companies in 2021, SmartAsset closed a $110 million Series D round, valuing the company at over $1 billion. SmartAsset was also named to Y Combinator's list of Top 100 Companies of all time and Forbes' list of America's Best Startup Employers in 2020. About You: We are seeking energetic sales professionals who are passionate about developing relationships and creating positive user experiences. As a Client Experience Specialist, you will join the fastest growing part of our business, helping thousands of Americans find and speak with financial advisors throughout the country. Client Experience Specialists are the frontline voice for the company and play an integral part of our success as we facilitate communication and schedule meetings between investors and financial advisors. You will play a substantial role in driving that success. This is a remote position with a fixed schedule of Monday through Friday from 9am to 6pm EST. Responsibilities: <ul> <li>Interact with consumers via phone (inbound and outbound), email, SMS text and live chat.</li> <li>Guide SmartAsset users through the process of matching and meeting with financial advisors</li> <li>Call users expressing interest in speaking with financial advisors to schedule calls with financial advisors</li> <li>Build valuable relationships with our financial advisor partners</li> <li>Leverage customer service skills and scripted talking points to deliver personalized service</li> <li>Document and communicate user challenges</li> <li>Document all customer interactions and outcomes in our internal CRM</li> <li>Meet personal/team qualitative and quantitative targets</li> <li>Drive innovation by providing thoughtful feedback</li> <li>Other projects and duties as assigned</li> </ul> Required Skills and Experience: <ul> <li>1+ years telephone sales or relevant call center experience </li> <li>Experience with multi-channel support (call, email, chat, SMS, social media) preferred</li> <li>Strong communication skills (Including Email) and a great phone presence</li> <li>Strong email writing skills with attention to detail</li> <li>Ability to learn and quickly adapt based on user and business needs</li> <li>Comfortable in a fast-paced, high growth environment</li> <li>Organized, detail-oriented, and excellent time-management skills</li> <li>Must be available to work some holidays or weekends during peak seasons</li> </ul> <h3>Available Benefits and Perks: </h3> <ul> <li>All roles at SmartAsset are currently and will remain remote - flexibility to work from anywhere in the US.</li> <li>Medical, Dental, Vision - multiple packages available based on your individualized needs</li> <li>Life/AD&amp;D Insurance - basic coverage at 100% company paid, additional supplemental available </li> <li>Short-term and Long-term Disability</li> <li>FSA: Medical and Dependant Care </li> <li>401K</li> <li>Equity packages for each role</li> <li>Time Off: PTO, 3 Month Paid Parental Leave, Secondary Caregiver Leave</li> <li>EAP (Employee Assistance Program)</li> <li>Employee Resource Groups supporting our underrepresented communities</li> <li>Pet Insurance</li> <li>Home Office Stipend</li> </ul> SmartAsset is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at <a href="mailto:Recruiting@smartasset.com" target="_blank">Recruiting@smartasset.com</a>. California, Colorado, Connecticut, Maryland, Nevada, Rhode Island, Washington, and New York City residents* Minimum Salary of $45k + Commission + equity + benefits. Salary at SmartAsset is determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the contiguous United States

SmartAsset

Client Experience Specialist

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. In this role, you will work with some of our largest online ticket marketplaces and travel partners to set the strategic direction of their programs, build internal advocacy and understanding of the Affirm platform, and implement initiatives that will expand usage of Affirm within their channels. The Client Success position is a high-profile, customer-facing role requiring outstanding relationship management and program management skills. This person will report to the Director, Client Success. What you'll do <ul> <li>Lead and co-manage a portfolio of key accounts to develop long-term business relationships</li> <li>Implement a proactive client management strategy to encourage retention and growth with our merchant partners</li> <li>Analyze merchant performance and recommend programs to drive revenue growth and deliver a measurable return on investment</li> <li>Promote marketing best practices and optimization strategies with our merchant partners</li> <li>Track and proactively share insights with internal and external stakeholders to build industry expertise and drive innovative strategy</li> <li>Collaborate cross-functionally across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchants</li> </ul> What we look for <ul> <li>Bachelor’s degree with at least 5-7 years of enterprise customer-facing experience</li> <li>Online ticket marketplaces and/or online travel industry experience and expertise a plus</li> <li>Knowledge of e-commerce preferred</li> <li>Excellent relationship management skills, with the ability to influence outcomes and navigate large, complex merchant organizations</li> <li>Excellent presentation and data organization skills. Proficiency in Google Workspace (e.g. Gmail, Docs, Sheets, Slides, Drive)</li> <li>Experience in managing cross-functional projects with a high attention to detail</li> <li>Strong written and verbal communication skills</li> <li>Excellent problem-solving and analytical abilities</li> <li>Previous new business sales experience is a plus (not required)</li> </ul> Pay Grade - H Equity Grade - 5 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $125,000 - $175,000 USA On Target Earnings (all other U.S. states) per year: $110,000 - $160,000 Please note that visa sponsorship is not available for this position. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's <a href="https://docs.google.com/document/d/e/2PACX-1vRojeMpOCLuwt8xdkvjZStXkjQAHyOmnPgEPYdn7p4ed6G_ztjUE45tCIpbFxRZOA/pub" target="_blank">Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Client Success Manager - Ticketing Marketplaces

<a href="#">Apply</a> Description JOB SUMMARY: Provide people with diverse support needs training and assistance in such as daily living skills, leisure/social activities, personal hygiene skills, social skills and vocational skills, etc. This is an hourly paid position. (Non-exempt) ESSENTIAL JOB FUNCTIONS: <ol> <li>Train, guide or assist in personal hygiene, clothing care, mobility, taking medications, managing money, meal planning/preparation, household care, communication, community participation (religious, political, recreational, etc.), health maintenance (nutrition, medical/dental appointments, physical exercise, immunizations, etc.), safety skills and human relations.</li> <li>Coordinate or provide instruction in vocational skills. Identify areas where assisted techniques may be useful at a job site. Develop and utilize natural supports to integrate the person into the work environment. Report progress to individual’s Team to develop vocational activities when job placement is not appropriate. Document and maintain task analysis for job placement/assessments, billings and vocational profiles.</li> <li>Assist in achieving maximum potential toward self- determination. Encourage independence and inclusion regardless of community, social or vocational circumstance. Participate in the identification of strengths, interests and needs of the person to ensure maximum development and goal attainment. Interact to promote self-esteem, confidence and morale as well as ensuring the happiness and well being of each person served.</li> <li>Work cooperatively with all employees, service providers, professionals, guardians, and families. Represent HOH in a positive manner. Conduct yourself in a manner becoming of a role model. At all time treat people, co-workers, professionals with respect and dignity.</li> <li>Report to the Program Coordinator and document incidents when the individual receiving services is awake during sleep hours. In the case this individual stays awake during all sleep hours, you should report this so that relief staff can be called in to provide care. Sleeping while the individual is awake is not permitted.</li> <li>Document and report any accidents, medical issues or behavioral incidents that affect the health, welfare or self- respect/dignity of the individual. Report suspicion of rights violations, financial exploitation, neglect, or abuse by calling the Abuse Hotline.</li> <li>Will provide transportation to work, therapies/health appointments, leisure or social activities using public transportation, HOH provided vehicles or personal vehicle.</li> <li>Maintain the cleanliness and safety of the environments for which you are responsible. Report repair or maintenance needs to the House Manager or Program Coordinator. Report any and all safety concerns to the EHSRM Director.</li> <li>Maintain the confidentiality of all information, oral or written, unless authorized to release information in accordance with applicable laws and policies.</li> <li>Report and document any injury that you sustain while on the job to your supervisor and Medcor or the Human Resource Director immediately.</li> <li>Willing to work at multiple or various locations when business needs call for such.</li> </ol> CORE VALUES: Client Centered Care: We are committed to making all decisions and performing all actions with the well-being of our clients as our primary focus, and to always putting our clients’ interests ahead of our own. Accountability: We take personal responsibility, as an organization and as individuals, for our actions, hold each other accountable, and expect to be held accountable at any point throughout the year for our decisions and actions. Respect: While keeping the focus on the needs of our clients, we also commit to demonstrating mutual respect in communication and actions so that a positive environment for everyone is maintained. Excellence: We are committed to using established best practices, to evaluating effectiveness of our efforts, and to demonstrating a willingness to change current practices at any point based on evidence that change is needed. Requirements MINIMUM QUALIFICATIONS AND OTHER REQUIREMENTS: <ul> <li>High School Diploma or equivalency; minimum age 18</li> <li>No experience necessary</li> <li>Criminal arrest checks will be conducted through the OSBI, and person with a felony conviction will not work for HOH without issuance of exception by Oklahoma Department of Human Services.</li> <li>Working home phone or cell phone</li> <li>Valid OK drivers license; current automotive insurance; dependable transportation; availability to operate vehicle during day/night</li> <li>Must be able to work a flexible schedule on a day to day basis.</li> <li>First Aid/CPR Training (Required). This will include all aspects of completion with compressions on the floor or ground.</li> <li>Require pre-employment, random, post accident and reasonable cause drug screens.</li> <li>Willing to work schedules based on individual client needs.</li> <li>Expected to learn and follow the Individual Plan (IP) of each client.</li> </ul> JOB KNOWLEDGE, SKILLS AND ABILITIES: <ol> <li>Ability to lift 50-70 pounds with and/or without accommodation.</li> <li>Ability to push/pull 50 pounds.</li> <li>Ability to walk at an efficient rate of speed.</li> <li>Must have good communication skills and be able to teach in a variety of settings.</li> <li>Must be mentally and physically capable to perform the duties of the position.</li> <li>Ability to understand oral and written instructions.</li> <li>Reliable motor skills-use of hands and feet</li> <li>Ability to sit, stoop, or stand for prolonged periods of time.</li> </ol> TRAINING REQUIREMENTS: Must be able to successfully complete testing and or competencies on training classes required by HOH, DDSD and according to individualized person specific training. Cross training with other people and programs is encouraged for advancement within the HTS levels. *** HTS Staff may acquire additional levels dependent upon experience, cross-training and advanced training. *** Salary Description $10 AND UP BASED ON EXPERIENCE

Home of Hope

HABILITATION TRAINING SPECIALIST/SUPPORT PROVIDER

Do you have a background in developer-focused SaaS customer support and a passion for modern API technologies? As the next Senior Technical Support Engineer on Apollo’s Technical Support team, you’ll have the opportunity to use your top-notch technical problem-solving skills and your knack for delivering exemplary customer service to help support some of the leading companies that are adopting GraphQL today. In this role, you’ll have the opportunity to expand your knowledge of GraphQL, Apollo, and related cloud technologies to serve as a trusted advisor and advocate for customers. You’ll contribute to all aspects of customer support at Apollo, including managing support cases about Apollo’s OSS and SaaS products to completion, contributing to self-serve support documentation, and occasionally supporting customers on live calls. If collaborating with a tight-knit global team and supporting some of the most interesting and innovative projects in the GraphQL space excites you, read on!<h3>What you'll do</h3> <ul> <li>Become well-versed in Apollo OSS and SaaS products to answer a variety of customer inquiries.</li> <li>Respond to and resolve customer support tickets in Jira Service Management efficiently within the SLAs and maintain positive customer satisfaction ratings.</li> <li>Prioritize technical support issues based on severity and, when required, escalate requests to the appropriate team members.</li> <li>Directly engage and collaborate with engineering and product teams to quickly resolve escalated issues.</li> <li>Perform deep-dive troubleshooting of Kubernetes clusters,AWS, and GCP environments to identify and resolve misconfigurations and performance bottlenecks.</li> <li>Develop, author, and maintain internal and customer-facing technical support documentation.</li> <li>Support projects that help streamline and automate customer support processes.</li> <li>Work 8AM-5PM PT, as well as on-call rotations every 6-8 weeks starting March 2025.</li> </ul><h3>Who you are</h3> <ul> <li>You have the technical acumen and aptitude to ramp up on Apollo’s software stack and understand the broader technical contexts in which Apollo’s customers use those products.</li> <li>8-10+ years experience in technical support supporting developer products or system engineering roles.</li> <li>2-3 years of hands-on experience with the modern cloud-native stack: Docker, Kubernetes, Istio, OpenTelemetry, CI/CD pipelines.</li> <li>Experience working in a high-availability support environment (24/7), including familiarity with on-call schedules and PagerDuty or similar tools.</li> <li>Strong knowledge of ticketing systems (e.g., Jira Service Management, Salesforce) and support workflows.</li> <li>Proficient in JavaScript and TypeScript, with experience developing applications using React.</li> <li>Understanding of SSO/federated authentication methods (SAML, OIDC) and their components.</li> <li>Excellent written and verbal communication skills, with the ability to explain complex technical concepts to diverse audiences.</li> <li>You have demonstrable technical problem-solving skills and feel the freedom to candidly say, “I don’t know, but I am going to find out.”</li> </ul><h3>Nice to have</h3> <ul> <li>Hands-on experience with GraphQL, especially Apollo Client and Apollo Server.</li> <li>Familiarity with Apollo Federation and GraphOS.</li> <li>Development experience in Kotlin or Swift.</li> <li>Exposure to programming languages like Go or Rust.</li> </ul>At Apollo, we strive to provide competitive, market-informed compensation whilst ensuring consistency within the team in each country. We make hiring decisions based on your skills, experience, and our overall assessment of what we learned during the hiring process. In addition to the U.S. base salary range, we also provide equity and benefits. Apollo offers all U.S. employees a choice of 3 Anthem Blue Cross medical plans and California residents can also choose from an additional 2 Kaiser medical plans. Dental and Vision benefits are provided by Sun Life Financial. Location: This is a remote position that can be done from anywhere in the US or Canada working PST hours. Equal Opportunity: Apollo is proud to be an equal-opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce. Privacy: California residents applying for positions at Apollo can see our privacy policy <a href="https://www.apollographql.com/CCPA-Privacy-Notice-for-Employees.pdf" target="_blank">here</a>. E-Verify: Apollo is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please visit<a href="https://www.e-verify.gov/" target="_blank"> E-Verify.</a>

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