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Tulsa City County Library

Customer Service Assistant

Position SummaryThe RN Clinical Consultant serves as a clinical resource for the investigation and assessment of medical information regarding disability by providing comprehensive medical reviews and analysis of long-term disability claims. The RN Clinical Consultant identifies restrictions, limitations and duration impacting functional capacity based on medical data, to assist the Claim Managers in determining claim liability. The RN Clinical Consultant collaborates with treating providers to assist individuals to obtain appropriate care and ensure optimal treatment outcomes and acts with urgency and ownership to resolve customer issues and prioritize the customer experience.Candidate Responsibilities The RN Clinical Consultant reviews long-term disability claims to determine the impact of claimants’ medical condition on their function as well as the impact of their medical treatment in achieving improved functional outcomes. They must possess a strong clinical background to understand and apply rationale of how injury or illness may impact the claimant’s function; possess excellent verbal and written communication skills to gather and report information accurately, ask appropriate questions to facilitate partnership with treating providers, claimants, and internal partners to encourage participation of claimant in appropriate treatment goals. The RN Clinical Consultant works collaboratively with internal vocational rehab specialists in identifying opportunities for return to work. They work to proactively identify and resolve customer issues, when possible, to enhance the customer experience.ActivityReview and assess claimant subjective reports and objective medical evidence to determine the impact of medical conditions on function. Clarify medical information, interpret medical reports, and evaluate restrictions and limitations to assess current and ongoing level of impairment. Apply current medical knowledge regarding diagnosis, treatment, prognosis, and impairment. Participate proactively through early assessment of medical issues, work capacity and RTW opportunities.Conduct analysis of claimant’s current treatment plan and collaborate with health care providers and claimants to promote accountability for the appropriateness and status of treatment plan and length of disability. Plan for ongoing case management through proactive partnering with treating providers to move claimants toward appropriate care.Proactively contact claimants to obtain information about their condition and impact on work and daily living as part of ongoing assessment of medical condition. Proactively contact treating providers to discuss treatment plans and clarify treatment and RTW goals. Educate providers and claimants on the positive impact of return to work to ensure improved functional status and medical outcomes.Serve as a technical resource on the medical aspect of the claim. Identify opportunities to educate claim staff and peers on medical aspect of disability. Provide ongoing training and mentoring to claims staff and peers regarding issues impacted by the nature of injury or illness and its impact on function in work or daily activities. Provide consultation with peers. Work collaboratively with vocational rehab specialists to identify opportunities for return-to-work services. Act as a liaison between all parties required in case management to facilitate collaboration toward RTW goals.Utilization of independent vendors to perform independent medical assessments. Specifically define issues to be addressed or clarified by outside physician or provider and oversee quality of review. Follow best practices for developing reviews and sharing feedback with treating providers.Demonstrate diplomacy and professional competency through interactions with medical providers, claim staff, and peers and display empathy and a focus on customer service in all interactions.Manage case load efficiently, organize priorities, provide timely intervention, and implement continuous quality process improvement.Reporting Relationships As our RN Clinical Consultant, the incumbent will report to our Team Leader of LTD Clinical Services, who reports to our Head of LTD ClaimsCandidate Qualifications Functional SkillsCompetencies/Skills:<ul> <li>Excellent written and verbal communication skills.</li> <li>Ability to exercise independent and sound judgement in decision-making. </li> <li>Excellent organizational and time management skills.</li> <li>Must have ability to multi-task with the ability to manage work based on continually changing priorities.</li> <li>Display self-motivation and be able to work independently. </li> <li>Ability to work collaboratively with multiple professional disciplines and diverse populations. </li> <li>Detail oriented.</li> <li>Excellent information research skills.</li> </ul>Leadership Behaviors In addition to the above requirements, a candidate for this position must lead by example and demonstrate the following behaviors (including but not limited to):<ul> <li>Uphold Guardian’s commitment to ethical business practices. </li> <li>Continuously strive to provide superior products and customer service.</li> <li>Establish and maintain collaborative relationships that are mutually respectful. </li> </ul>Position Qualifications<ul> <li>RN from an accredited school of Nursing with a valid nursing license in good standing.</li> <li>Proficiency in multiple computer systems required.</li> <li>CCM preferred.</li> </ul>Experience: <ul> <li>Minimum of 5 years of clinical nursing experience, with at least 2 of those years within an acute care setting.</li> <li>Disability experience strongly preferred.</li> </ul>Location<ul><li>Remote</li></ul>Travel<ul><li>Less than 10% of travel required for this role.</li></ul>Salary Range:$0.00 - $0.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.Our PromiseAt Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.Inspire Well-BeingAs part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at <a href="http://www.guardianlife.com/careers/corporate/benefits" target="_blank">www.guardianlife.com/careers/corporate/benefits</a>. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.Equal Employment OpportunityGuardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.AccommodationsGuardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact <a href="#">applicant_accommodation@glic.com</a>.Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

Guardian Life

RN Clinical Consultant

<a href="https://career-hcm20.ns2cloud.com/careers?company=L3HHCM20&amp;clientId=jobs2web&amp;career_ns=job_application&amp;career_job_req_id=22174" target="_blank">Apply Now</a> L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Senior Associate, Systems Engineering Job Code: 22174 Job Location: Tulsa, OK (Onsite) Schedule: 9/80 Job Description: <ul> <li>Perform operational analysis and develop concept of operations, design and implementation plans </li> <li>Develop test plans, procedures &amp; cases </li> <li>Conduct tests and document results </li> <li>Use software tools, scripting and software/hardware troubleshooting </li> <li>Analyze systems requirements from end systems and users </li> <li>Supports development and evaluation of complex system designs and architectures </li> <li>Develop and deliver presentations to communicate design activity plans and status to internal and external customers </li> </ul> Qualifications: <ul> <li>Master's degree in Systems Engineering, Electrical Engineering, Mechanical Engineering, Computer Engineering, Computer Science, Physics, Mathematics, Aviation, Aerospace Engineering, or related field. </li> <li>Coursework and/or experience in systems engineering, systems architecture, systems analysis and design, system performance modeling, integration and/or project management, and/or model-based systems engineering </li> <li>Familiar with Rhapsody .</li> </ul> <ul><li>Ability to obtain and maintain a DoD Secret security clearance, which requires U.S. Citizenship.</li></ul> Preferred Additional Skills: <ul> <li>Knowledge and experience in advanced Optical Systems, EO/IR Sensors, or ISR applications.</li> <li>Background in developing systems model and modeling software architecture using Cameo Enterprise Architecture, Cameo Systems Modeler, MagicDraw, or similar SysML development tool.</li> <li>Verification and Validation (V&amp;V) experience or Integration and Test (I&amp;T) experience and use of test planning tools (e.g., LabView, TestStand).</li> <li>Proficiency in hardware/software integration, with the ability to collaborate with hardware engineers and software developers to ensure seamless integration of subsystems and components.</li> <li>Proficiency in one or more programming languages, scripting languages, data-loggers, or advanced excel data analyses. </li> <li>Knowledge and experience in the Aerospace/Defense sector.</li> <li>Environmental Testing / Qualification (ESS) experience.</li> <li>Experience working under an AS9100 / ISO9001 Quality Management System.</li> <li>Familiarity with INCOSE and the Systems Engineering Book of Knowledge (SEBOK)</li> </ul> <ul> <li>Degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, Computer Science, Physics, or similar degree path preferred. </li> <li>Excellent oral and written communication skills.</li> <li>Strong organizational and time management skills.</li> <li>Ability to work independently and as a member of a multi-disciplined integrated product team (IPT).</li> <li>The essential physical requirements of the position will be reviewed with the applicant during the interview.</li> </ul> L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in <a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf" target="_blank">English</a> or <a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf" target="_blank">Spanish</a>. For information regarding your Right To Work, please click here for <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">English</a> or <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf" target="_blank">Spanish</a>. <a href="https://career-hcm20.ns2cloud.com/careers?company=L3HHCM20&amp;clientId=jobs2web&amp;career_ns=job_application&amp;career_job_req_id=22174" target="_blank">Apply Now</a>

Harris Corp - composite aero-structures division

Senior Associate, Systems Engineering 1

<a href="#"> Back </a> <h1>Diabetes Educator</h1>

Hillcrest Healthcare System

Diabetes Educator

<h2>#WeAreONEOK – Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused. </h2>JOB SUMMARYONEOK is seeking an experienced recruiter to join our team. The ideal candidate will have a strong background in recruiting for IT positions, including infrastructure, application development, Big Data, and Machine Learning (ML), as well as supporting other shared services departments. This role involves partnering with hiring managers, sourcing top talent, and managing the full recruitment lifecycle. Strong communication skills, a commitment to excellence, and a high sense of urgency are essential. Experience in using Workday as an applicant tracking system (ATS) is a plus. Experience in recruiting for shared service groups and knowledge of employment laws are preferred. A minimum of two years of experience is preferred. Compensation is commensurate with experience.Job Profile Summary Responsible for executing effective recruiting and staffing strategies to attract a diverse pool of qualified and capable talent for the organization.Essential Functions and Responsibilities<ul> <li>Facilitate and implement all phases of the recruitment processes including: candidate screens and selecting qualified candidates.</li> <li>Collaborate with leaders to identify and draft detailed and accurate job posting(s), hiring criteria, advertisement processes.</li> <li>Identify and implement efficient and effective recruiting methods and strategies based on the available role, industry standards and the needs of the organization.</li> <li>Collaborate with the hiring leader and/or other human resource staff during the offer process, identifying and recommending salary ranges, incentives, start dates and other pertinent details.</li> <li>Ensure compliance with federal, state and local employment laws and regulations, and company policies.</li> <li>Attend and participate in college job fairs and recruiting sessions.</li> </ul>Education<ul><li>None Required.</li></ul>Work Experience<ul> <li>This role is typically attained with a minimum of 1-2 years experience managing all phases of the recruitment and hiring processes preferred.</li> <li>Experience sourcing and screening applicant resumes, conducting employment interviews and analyzing applicant information preferred.</li> </ul>Knowledge, Skills and Abilities<ul> <li>Knowledge of: laws, regulations, and best practices applicable to hiring and recruitment.</li> <li>Ability to: utilize excellent verbal and written communication skills.</li> <li>Ability to: utilize excellent interpersonal skills with good negotiation tactics.</li> <li>Ability to: create and implement sourcing strategies for recruitment for a variety of roles.</li> <li>Ability to: be proactive and take initiative.</li> <li>Ability to: utilize excellent time management skills with a proven ability to meet deadlines.</li> <li>Ability to: collaborate effectively, establish and maintain successful working relationships.</li> <li>Ability to: quickly learn applicant-tracking software or other recruitment systems.</li> <li>Ability to: be proficient with Microsoft Office Suite or related software.</li> </ul>Licenses and Certifications<ul> <li>Diversity and Inclusion Recruiter Certification preferred.</li> <li>Staffing Professional Certification preferred.</li> </ul>Strength Factor Rating - Physical Demands/Requirements<ul><li>Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.</li></ul>Strength Factor Description - Physical Demands/Requirements<ul> <li>Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)</li> <li>Walking: Moving about on foot (Frequently)</li> <li>Sitting: Remaining in a seated position (Constantly)</li> <li>Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)</li> <li>Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)</li> <li>Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)</li> <li>Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)</li> <li>Climbing: Ladders, Stairs (Occasionally)</li> <li>Balancing: Maintaining body equilibrium to prevent falling (Occasionally)</li> <li>Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)</li> <li>Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)</li> <li>Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)</li> <li>Crawling: Moving about on the hands and arms in any direction (Occasionally)</li> <li>Reaching: Extending hands and arms in any direction (Constantly)</li> <li>Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)</li> <li>Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)</li> <li>Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)</li> <li>Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)</li> <li>Hearing: Perceiving the nature of sound by the ear (Frequently)</li> <li>Tasting/Smelling: (Occasionally)</li> <li>Near Vision: Clarity of vision at 20 inches or less (Constantly)</li> <li>Far Vision: Clarity of vision at 20 feet for more (Frequently)</li> <li>Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)</li> <li>Vision: Color - The ability to identify and distinguish colors (Constantly)</li> </ul>Working Conditions/Environment<ul><li>Employee is subject to inside environmental conditions</li></ul>Working Conditions<ul> <li>Well lighted, climate controlled areas (Constantly)</li> <li>Frequent repetitive motion (Constantly)</li> <li>CRT (Computer Monitor(s)) (Constantly)</li> </ul>Travel<ul><li>Travel to other locations required.</li></ul>Driving<ul><li>Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license</li></ul>ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email <a href="mailto:HRSolutions@ONEOK.com" target="_blank">HRSolutions@ONEOK.com</a> or call 1-855-663-6547​. #LI-HYBRIDExpected Salary Range$68,000.00 - $102,000.00

ONEOK

Recruiter - Corporate

Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law.Do something that means something at Williams. This isn’t just a job - it’s an opportunity to explore and discover your passion with coworkers who become friends and mentors who push you to be your best self in and out of the office. At Williams, we make clean energy happen. And you can too, so bring your energy to ours.As an Accounting Analyst Sr, you will play a crucial role in providing expertise and leadership in preparing and reviewing financial information for management decision-making or external reporting. You will use your experience, innovation and judgment to handle a diverse range of sophisticated assignments as you lead and mentor others. Your responsibilities will also include looking for ways to optimize business processes through technology and automation, improving efficiency and reducing costs. An eye for improvement opportunities with the ability to tackle sophisticated problems are keys to success!Your work will challenge you, and with our Core Values to guide you, you’ll quickly learn and grow with us.<h2>Responsibilities/Expectations:</h2><ul> <li>Performs assigned month-end activities including journal entries, account reconciliations, management reporting, SEC reporting and variance analysis</li> <li>Prepares, maintains and develops schedules, reports and analyses for internal/external customers with guidance only in complex situations</li> <li>Provides and reviews requested documentation and clear explanations for both internal and external audit processes</li> <li>Leads projects as team or Project Lead with moderate resource requirements and complexity</li> <li>processes and analyses significant amounts of data, including issues and transactions</li> <li>Prepares and reviews disclosure and documentation related to periodic SEC filings of financial information</li> <li>Prepares and reviews XBRL tagging documentation</li> <li>Prepares and reviews documentation for subsidiary annual and monthly consolidated financial statements</li> <li>Analyzes, summarizes, and communicates with management regarding results of operations in mergers, divestitures, and acquisitions</li> <li>Other duties as assigned</li> </ul><h2>Education/Years of Experience:</h2><ul> <li>Required: Bachelor's degree in accounting, finance or related major with a strong accounting focus and minimum six (6) years experience in accounting in the energy industry</li> <li>Preferred: accounting and data analytics/automation and/or CPA</li> </ul><h2>Other Requirements:</h2><ul> <li>Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority</li> <li>Proficient use of Microsoft Office applications</li> <li>Ability to understand and work with sophisticated processes and accounting systems</li> <li>Strong analytical, problem-solving, and financial skills</li> <li>Previous experience collaborating with senior leadership and reporting financial analysis</li> <li>Preferred: Familiarity with US GAAP (Generally Accepted Accounting Principles)</li> <li>Preferred: SEC Financial Reporting experience</li> <li>Preferred: Financial Statement consolidation experience preferred</li> <li>Preferred: "Big 4" Public Accounting experienced preferred</li> <li>Preferred: Experience with Workiva, FCCS, Essbase, and Power BI</li> </ul>Time/Work Hours/Travel Requirements:<ul> <li>Ability to work remotely one day per week</li> <li>Available to work evenings or weekends during peak reporting seasons as the need arises</li> </ul>About Tulsa:Our corporate headquarters is located in downtown Tulsa, Oklahoma, the 2nd largest city in Oklahoma and the 47th most populous in the U.S.Tulsa is known as the Mother of "The Mother Road" - Route 66, and boasts impressive art deco architecture, the #1 city park in the U.S. (The Gathering Place) and is a great venue for live music. It's an easy place to get in and out of, with more than 20 non-stop flight destinations offered at Tulsa International Airport. Tulsa is listed on <a href="https://www.cnn.com/travel/article/where-to-travel-best-destinations-2022/index.html" target="_blank">CNN Travel's best destinations to visit in 2022!</a>Tulsa is not only a great place to live, but it's affordable. According to the 2019 Economic Report from Tulsa's Future, the cost of living is 8 percent below the U.S. average. There is no place like T-Town. Check out <a href="https://visittulsa.com/" target="_blank">visittulsa.com</a> to learn more!Why Choose Williams?We are committed to providing our employees with competitive compensation and benefits as part of your Total Rewards package to help protect your current and future physical, emotional, and financial health. We generally offer health benefit programs to our employees and their families that are competitive and flexible enough to meet your needs, and retirement benefits to allow you to invest now for financial security when you retire. With rich learning and development programming and a high internal mobility rate, you are not just applying to a job with Williams; you are embarking on an exciting career!<ul> <li>Competitive compensation</li> <li>Annual incentive program</li> <li>Hybrid work model - one work from home day each week for most office-based roles</li> <li>Flexible work schedule for most field-based roles</li> <li>401(k) with company matching contribution and a fixed annual company contribution</li> <li>Comprehensive medical, dental, and vision benefits</li> <li>Generous company-paid life insurance and disability benefits</li> <li>A consumer-driven health plan option with the potential for a generous company contribution to a Health Savings Account</li> <li>Healthcare and Dependent Care Flexible Spending Accounts</li> <li>Paid time off, including floating and company holidays</li> <li>Wellness Program with annual rewards</li> <li>Employee stock purchase plan</li> <li>Robust employee learning and development</li> <li>High internal mobility (we promote from within)</li> <li>Parental leave (we provide up to 6 weeks for each parent)</li> <li>Fertility coverage and adoption benefits</li> <li>Domestic partner benefits</li> <li>Educational reimbursement</li> <li>Non-profit donation matching contributions and time off to volunteer</li> <li>Employee resource groups</li> <li>Employee assistance programs</li> <li>Technology to make our work more productive and collaborative</li> <li>Regular employee engagement surveys and feedback processes</li> </ul>Williams has a long history of making a significant difference in the communities where we live and work, and we strive to cultivate an environment of employee inclusion, innovation and passion that values all voices and opinions. We help each other succeed and great things happen when people from a diverse set of backgrounds come together. Together, we make clean energy happen.Eligibility and benefits are governed by the terms of the applicable plan or program document which can be amended or terminated at any time.For more information, please visit <a href="https://www.williams.com/careers/total-rewards/" target="_blank">https://www.williams.com/careers/total-rewards/</a>.<h2>Education Requirements:</h2>Skill Requirements:Competency Requirements:

Williams

Accounting Analyst Sr - Financial Reporting

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileTechnical Customer Care Specialist IIManagement LevelIndividual Contributor Flexible Work Option Can work remotely anywhere in the specified countryTravel %NoWork ShiftVariableCompensationHourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionAutotrader - Technical Customer Care Specialist IIThe Technical Customer Care Specialist II provides technical support for all inventory-related processes and customer support issues to Cox Automotive's internal and external customers. This position requires excellent telephone, listening, problem-solving/troubleshooting, and organizational skills, along with outstanding reliability and follow-through. The Technical Customer Care Specialist II, Inventory will provide proactive, knowledgeable, results-oriented service enabled by a strong knowledge of the Cox Automotive organization, processes, and technology.The Technical Customer Care Specialist II is responsible for effectively troubleshooting and resolving vehicle inventory issues and maintaining data quality on the Autotrader.com website and corresponding Cox Automotive sites. The Technical Customer Care Specialist II will provide technical support to Dealers, Sales, third-party vendors, Customer Support, and other Cox Automotive teams. The successful Technical Customer Care Specialist II, Inventory can collaborate with our 200+ third-party data vendors to troubleshoot and resolve inventory issues for our customers.Responsibilities:<ul> <li> Daily Communication: Strong written and verbal communication skills are essential for interacting with fellow staff members, management, sales, vendors, and Dealers.</li> <li> Troubleshooting/Problem-Solving: Resolve issues upon initial contact (i.e., "first call resolution"), whenever possible. The Technical Client Service Rep II, Inventory must demonstrate effective troubleshooting procedures to resolve technical issues with inventory, images, and data load processes.</li> <li> Order Fulfillment: Manage dealer contracts through the inventory process, including working with third-party source vendors to perform initial inventory feed setup for dealers.</li> <li> Back to Sales Process: Review resolved requests and confirm if the resolution is valid. Troubleshoot and follow through until a valid resolution is received.</li> <li> Multi-tasking: Ability to complete multiple tasks using various systems (Homenet, Dataload, Salesforce, etc.) to achieve effective and efficient resolutions. </li> <li> Reporting: At any time, the Technical Client Service Rep II, Inventory, may be asked to distribute any necessary report to the dealer, sales, or other internal clients.</li> <li> Working Across Teams: Establish and maintain partnerships with ATC service and support organizations, including Dealer Operations, Dealer Support, Product Management, National Accounts, IT, and Sales.</li> <li> Product Knowledge: Maintain a strong understanding of Cox Automotive’s products and data load processes, as well as an understanding of Dealer Management Systems (ADP, Reynolds, etc.). Develop or improve on internal systems knowledge.</li> <li> Change Management: The Technical Client Service Rep II Inventory will show the flexibility necessary to adjust to changing duties and responsibilities as the department/company evolves. Additional responsibilities may be delegated to assist the department/company in meeting its objectives.</li> <li> Decision Making: Able to take action in solving problems while exhibiting judgment and realistic understanding of issues. Ability to use sound reason, even when dealing with ambiguity. Use troubleshooting processes to arrive at decisions effectively.</li> <li> Project SME: Works as a Subject Matter Expert (SME) on special projects as needed.</li> <li> Additional Responsibilities: Adjusts to changing/additional duties and responsibilities as the department and company change. Additional administrative duties, such as special projects and tasks, may be delegated to assist the department and company and help ensure that goals are met.</li> </ul>Qualifications:Minimum-<ul> <li>High School Diploma/GED and 3 years’ experience in a related field. </li> <li>OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; </li> <li>OR 5 years’ experience in a related field</li> <li>Ability to work in a fast-paced, deadline-oriented, multi-task team environment in which strong attention to detail is expected.</li> <li>Knowledge of MS Outlook, Word, Excel, PowerPoint, SQL, UNIX, FTP fundamentals</li> <li>Ability to work on cross-functional teams with other staff and departments</li> <li>Strong orientation to customer service</li> <li>Exceptional interpersonal skills</li> <li>Excellent verbal and written communication skills</li> <li>Demonstrated technical aptitude with troubleshooting experience.</li> <li>Ability to learn quickly and retain knowledge.</li> <li>Ability to adapt in a changing environment.</li> <li>Flexible to work the hours of the department.</li> <li>Ability to work in a team-based environment as well as independently.</li> <li>Ability to accommodate flexible hours and overtime as needed</li> </ul>Preferred-<ul> <li>Work experience in a Technical Help Desk and/or Sales Support environment</li> <li>Experience with UNIX, SQL, and FTP</li> <li>Experience with database support</li> <li>Knowledge of the automotive industry is a plus</li> <li>Bi-lingual in Spanish is a plus.</li> </ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>Application Deadline: 03/20/2025

Cox Communications

Technical Customer Care Specialist II (Autotrader)

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileTechnical Customer Care Specialist IManagement LevelIndividual Contributor Flexible Work Option Can work remotely anywhere in the specified countryTravel %NoWork ShiftVariableCompensationHourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description Technical Customer Care Specialist – Dealertrack This is a fully remote position-must be able to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM central time zone (hours subject to change to meet business needs). Currently, 10am-7pm Central is needed. Key Responsibilities <ul> <li>The Customer Care Specialist will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products</li> <li>Handle routine customer questions relating to product usage, as well as technical support issues</li> <li>Maintains expert-level knowledge of Dealertrack Solutions and Products</li> <li>Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function</li> <li>Accurately logs all customer information in the CRM customer ticketing system</li> <li>Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure</li> <li>Follow-up skills</li> <li>Ability to handle and respond to multiple open issues</li> <li>Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely</li> <li>Ability to work required shifts both independently and within a team organization</li> <li>Facilitate communication from Support Team to other departments as needed to complete Cases</li> </ul> Qualifications Minimum- <ul> <li>High School Diploma/GED</li> <li>Generally, less than 2 years of experience</li> <li>Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM central time zone (hours subject to change to meet business needs)</li> <li>Hours are extended and varied must have the ability to accommodate a flexible schedule and work overtime as needed</li> <li> Follow-up/follow-through skills required</li> <li>Ability to handle and respond to multiple open issues</li> <li>Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely</li> <li>Customer-oriented background</li> <li>Knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required</li> <li>Excellent oral and written communication skills</li> <li>Experience working in a team environment and assisting others as applicable</li> <li>Requires attention to detail and the ability to adapt to change</li> <li>Ability to type 40+ WPM</li> </ul> Preferred- <ul> <li>Associate's degree or Technical Certification or equivalent work experience</li> <li>Technical background preferred </li> </ul> Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>Application Deadline: 03/21/2025

Technical Customer Care Specialist I (Dealertrack)

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: Planet’s Built Environment applied machine learning team delivers advanced geospatial products primarily for external customers, with a focus on advanced analytics such as change detection, object detection, and emerging generative AI capabilities. This role is a blend of hands-on engineering and modeling: you’ll implement novel methods (e.g., deep learning for time series and computer vision), ensure best-in-class testing and validation, and deploy solutions to run at continental and global scales. You’ll collaborate with both data scientists and software engineers to drive innovation in remote sensing and large-scale geospatial analytics. This is a full-time, remote position based in the United States. Impact You'll Own: <ul> <li>End-to-end model development &amp; maintenance: Develop new algorithms or methods, implement and test them rigorously, and integrate them into production pipelines. Contribute to their ongoing maintenance and iteratively improve them.</li> <li>Advancing geospatial analytics: Innovate on computer vision, time series, and other ML techniques to uncover new insights from satellite and aerial data</li> <li>Cross-functional collaboration: Partner with product managers, data scientists, and engineers to define requirements, validate model outputs, and refine algorithms in iterative cycles</li> <li>Collaborating with adjacent ML and software engineering teams to ensure seamless integration of ML pre-processing and inference steps, defining best practices for efficient deployment and maintenance of geospatial models</li> </ul> What You Bring: <ul> <li>6+ years of relevant experience of which 5+ years of experience is in machine learning</li> <li>Deep familiarity with time series methods, computer vision, and embeddings; able to implement, train, and optimize neural networks</li> <li>Data handling &amp; preprocessing: Experience wrangling large datasets, ideally with geospatial libraries, combined with frameworks like PyTorch/TF for model development and training</li> <li>Analytical mindset: Able to experiment with model architectures, and derive data-driven insights to iteratively improve performance and accuracy</li> <li>Proven ML engineering experience: Comfortable writing clean, modular Python code and applying software development best practices (Git, testing, CI/CD)</li> <li>Hands-on production expertise: You’ve deployed models (via Docker, Kubernetes, or similar) and understand best practices for monitoring and maintaining them at scale</li> <li>AWS or GCP experience</li> <li>Excellent communication skills, capable of explaining technical topics to diverse audiences</li> <li>Master’s degree in a STEM or analytics-focused field or equivalent work experience</li> </ul> What Makes You Stand Out: <ul> <li>Practical knowledge of remote sensing, satellite imagery, or related geospatial domains</li> <li>Experience implementing advanced time series approaches, including state-of-the-art deep learning architectures (e.g., Transformers, RNN variants) or novel forecasting methodologies that can perform online inference</li> <li>Knowledge of coordinate reference systems, geometry manipulations, and common data formats (GeoTIFF, GeoJSON, etc).</li> <li>Hands-on experience building geospatial or sensor-driven data products from scratch</li> <li>Performance optimization: Familiarity with techniques like model compression, GPU optimizations, or distributed training pipelines</li> <li>Passion for innovation: you bring a creative mindset and a capability for solving complex problems while working within the constraints of our compute environment</li> </ul> <h6>#LI-REMOTE</h6> Application Deadline: June 5, 2025 by 11:59pm PDT Benefits While Working at Planet: These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. <ul> <li>Comprehensive Medical, Dental, and Vision plans</li> <li>Health Savings Account (HSA) with a company contribution</li> <li>Generous Paid Time Off in addition to holidays and company-wide days off </li> <li>16 Weeks of Paid Parental Leave</li> <li>Remote-friendly work environment </li> <li>Wellness Program and Employee Assistance Program (EAP)</li> <li>Home Office Reimbursement</li> <li>Monthly Phone and Internet Reimbursement</li> <li>Tuition Reimbursement and access to LinkedIn Learning</li> <li>Equity</li> <li>Commuter Benefits (if local to an office)</li> <li>Volunteering Paid Time Off</li> </ul> Compensation: The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. New York City + California Salary Range $153,000—$191,300 USD San Francisco Salary Range $162,200—$203,200 USD US National Salary Range $142,800—$178,500 USD Why we care so much about Belonging. We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride. EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights. Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to <a href="mailto:accommodations@planet.com" target="_blank">accommodations@planet.com</a> or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you. Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Planet

Senior Software Engineer, Machine Learning

Ready to be a Titan?You will become an important member of the Pro Product Excellence team, influencing the company's continued success, and helping shape the future of the service industry. You will actively manage and develop a portfolio of residential and commercial service companies, playing a key role in ensuring customer growth and success.What you’ll do:<ul> <li>Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment </li> <li>Analyze product adoption data and account trends related to Pro Products to identify actionable insights, customized solutions, and potential risks.</li> <li>Evolve and diversify your Pro Product knowledge enabling your ability to handle a variety of customer questions and assess product fit.</li> <li>Cultivate a strong partnership with the Pro Implementation and Pro Account Management team, providing feedback on onboarding, product utilization, and opportunities across tenants</li> <li>Drive an amazing ongoing customer experience through optimization discussions, specialized support, and demonstrating extreme ownership over customer outcomes.</li> <li>Create a high-trust environment that fosters positive customer sentiment for referrals, social connection, and future adoption.</li> <li>Participate and engage in an active feedback loop with Product, ensuring customer experience and quality of life needs are translated effectively.</li> </ul>What you’ll need:<ul> <li>2+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry as a GM, Ops Manager, or similar role</li> <li>BA/BS degree preferred</li> <li>Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail</li> <li>Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority</li> <li>Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude </li> <li>Intermediate level understanding of value drivers in recurring revenue business models</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $85,700 USD - $114,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

2,652 Jobs in Bentonville, AR, USA