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<h1>See yourself at Twilio</h1> Join the team as our next Senior ISV New Business Account Executive <h1>Who we are &amp; why we’re hiring</h1> Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. <h1>About the job</h1> This position is needed to support the growth of our messaging, voice and email business with Independent Software Vendor (ISV) in North America. In this role, you will be directly responsible for the success of Twilio’s business in the ISV segment in North America - driving new business processes for prospective customers. Twilio supports some of the largest and fastest growing ISVs in the US and Canada, spanning industries such marketing, business automation, and customer care. Account Executives on the ISV Sales team are experts in the messaging, voice and email space and Twilio’s offerings - and act as key members of our go-to-market teams in developing and optimizing business critical customer engagement use cases with Twilio messaging solutions. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and our go-to-market sales and services teams. <h1>Responsibilities</h1> In this role, you’ll: <ul> <li>Cultivate the growth messaging, voice and email use cases by our strategic ISV customers on the Twilio platform. </li> <li>Own highly analytical and consultative sales cycles to expand businesses into new use cases, and win new ISV customers to the Twilio platform</li> <li>Partner cross functionally with services, product, and finance to develop long range plans. </li> <li>Act as the voice of the customer to Twilio’s products and carrier relations teams. </li> <li>Be an active expert in the communications space - staying abreast of key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization. </li> </ul> <h1>Qualifications </h1> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>5-8+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products or solutions for their customers. </li> <li>Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships</li> <li>Analytical account development strategy based on using data to find opportunities and prove value</li> <li>Demonstrated track record of managing business forecasts and financial models </li> <li>Entrepreneurial mindset with appetite to define process and build programs</li> <li>Record of delivering market driven results, especially to scale and enterprise customers</li> <li>Excellent verbal and written communication skills (English)</li> <li>Bachelor’s Degree or equivalent years of experience</li> <li>Able to operate as part of a team, in a overlay sales capacity</li> </ul> Desired: <ul> <li>Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms</li> <li>Domain expertise from a highly quantitative industry such as advertising optimization, investment banking, security or commodity trading especially in non-standard segments</li> <li>Software, SaaS, CPaas or PaaS experience </li> </ul> Location <ul> <li>This role may be remote, and based in the USA.</li> </ul> Travel <ul> <li>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. </li> </ul> <h1>Other Notes</h1> *Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado: $120,600 - $150,750.</li> <li>Based in Washington D.C.: $127,300 - $159,125.</li> <li>Based in New York, Washington State, or the San Francisco Bay area, California: $167,500.</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions. </li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until September 28, 2024 but may change based on business needs. <h1>What We Offer</h1> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h1>Twilio thinks big. Do you?</h1> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Twilio

ISV New Business Senior Account Executive

<a href="#">Apply</a> Description Background: Tulsa Innovation Labs LLC (TIL) is a tech-led economic development organization headquartered in Tulsa, OK pioneered by the George Kaiser Family Foundation (GKFF) and supported operationally by the Tulsa Community Foundation (TCF). The organization is responsible for catalyzing Tulsa’s leadership in advanced industries such as energy tech, advanced air mobility, virtual health, and cyber. We believe that by building a world-class tech hub in America’s heartland, we unlock opportunity for all. The organization was founded in January 2020 and has already experienced significant momentum including its $38.2M Build Back Better Regional Challenge win and EDA Tech Hubs Designation alongside $51M in awarded implementation funding. Now, TIL is emerging from startup-phase and has established itself as a system hub and community leader, requiring additional emphasis on scaling-up operations and organizational capacity. Position Summary: The Senior Associate of Grants Administration will be responsible for overseeing grant finances, ensuring adherence to budgets, compliance, and reporting standards, in addition to analyzing financial data to optimize resource allocation and support grant program success. Working directly with the TIL Head of Operations and Finance Manager, this role will also be responsible for providing TIL team members and other regional partners pre-grant support, active grant support, and post-grant support. Responsibilities / Essential Job Function: This role will support TIL-led federally funded or externally funded component projects grants compliance and processes as detailed below: <ul> <li>Collaborate with Finance Manager to develop and maintain grant record-keeping systems, budgets, procedures and documentation</li> <li>Review, monitor, and analyze monthly financial transactions and ensure adherence to grant requirements</li> <li>Manage and track project budget objectives, milestones, deliverables, resources, timelines and risks through roadmaps and updates to senior leadership and stakeholders</li> <li>Coordinate and facilitate stakeholder training that enables successful financial implementation of awarded projects </li> <li>Examine records, operating practices, and documentation to ensure compliance with established internal control procedures </li> <li>Support TIL teammates in future grant applications by providing expert advice in budget design in order to advance operational excellence </li> <li>Prepare accurate and timely financial reports for internal management purposes, providing recommendations for action where appropriate</li> <li>Act as a liaison between the finance team, the initiative team and TIL partners, providing regular updates on financial performance of awarded projects </li> <li>Support continuous improvement by implementing grant tracking systems, databases, and reporting processes to improve efficiency and accuracy</li> <li>Other duties as reasonably requested</li> </ul> Requirements Education &amp; Experience: <ul> <li>High School diploma or equivalent required. Associates or Bachelor’s degree in finance or business preferred.</li> <li>Three to five years relevant work experience administering federally-funded grants</li> <li>Strong analytical and project management skills </li> <li>Excellent verbal and written communication skills </li> <li>Ability to manage multiple projects and collaborate with team members </li> </ul> Competencies, Skills &amp; Abilities: To be successful in this role, you must have excellent communication, organizational and project management skills. You must also be able to actively listen, engage and connect with a diverse group of people, fostering meaningful relationships with our partners. Our team must be nimble and adaptable to the growing and changing needs of our organization and stakeholder groups, creating solutions and improving processes to achieve TIL goals. <ul> <li>Integrity – honesty and directness in all things, especially regarding the true status of initiatives and when in need of help from teammates and stakeholders. </li> <li>Intentionality – the desire to act now, and not later, on tasks and initiatives. Exhibit a hunger for success and results. </li> <li>Interest – an attitude of constant learning, curiosity, and humility with respect to what has yet to be understood. </li> <li>Interconnectedness – respect and appreciation for teammates and stakeholders: their backgrounds, skills, history, challenges, fears, and expectations that influence how approach shared tasks and relationships. </li> <li>Organized – Demonstrated ability to manage complex, sometimes conflicting, objectives and tasks. </li> <li>Decisive – Demonstrated ability to act even with incomplete information. </li> <li>Collaborative – Demonstrated ability to convene, facilitate, and develop shared understanding. </li> <li>Intelligent – Demonstrated ability to understand quickly and exhibit good judgement. </li> <li>Communicative – Demonstrated ability to listen, understand, and share information with others. </li> </ul> Required Knowledge/Skills: <ul> <li>Understanding of federal grant opportunities and funding sources and being able to translate that into outcomes / priorities / strategy. </li> <li>Understanding of federal grant opportunities and funding sources.</li> <li>Strong execution skills, with attention to detail (reflected through partnerships created, grants executed, initiatives designed) </li> <li>Developing and managing strategic partnerships (local and national) (e.g. networking in conferences and attracting meaningful connections to Tulsa)</li> <li>Communication, negotiation and interpersonal skills (e.g. reflected through corporate partnerships) </li> <li>Strong project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment. </li> <li>Competent and comfortable leading external partnership conversations and negotiations (reflected through grant implementation convos) </li> <li>Leadership with an instinct for taking the initiative. </li> <li>Ability to work cross functionally to manage the identification and addressing of portfolio needs. (Reflected through project ideation for grants)</li> <li>Critical thinking + thought leadership in Tech, and TIL’s role in it </li> <li>Leading projects with external stakeholders at partner organizations.</li> <li>Understanding of federal grant opportunities and funding sources.</li> <li>Experience leading projects with external stakeholders at partner organizations.</li> <li>Strong organizational, time management, project management and problem-solving skills, with ability to balance competing priorities and deliverables, required.</li> <li>Proficiency in Microsoft Office Suite, Google Suite, Zoom, Asana, Adobe, Slack.</li> <li>Demonstrates a commitment to diversity, equity and inclusion through continuous development, modeling inclusive behaviors and proactively managing bias.</li> <li>Ability to balance having fun while getting top results at work.</li> </ul> Physical Requirements: <ul> <li>Communicate: Frequent phone, in-person, and messaging communication via various platforms. Must be able to exchange information effectively and accurately in all elements of verbal and written communication. </li> <li>Operate: Constant operation of computers, phones, and other office productivity tools. </li> <li>Willingness and ability to travel between program and related stakeholder locations, and service provider/vendor offices as required. </li> </ul> Hours &amp; Location: <ul> <li>Position is in Tulsa within TIL headquarters at 3 North Cheyenne Ave. </li> <li>Typical work hours are Monday – Friday from 8:00 to 5:00, with flexibility required for various events, meetings, and relevant business needs </li> </ul>

InTulsa

Senior Associate, Grants Administration - Tech Hubs

<h1>Financial Planning &amp; Analysis - Financial Analyst 127-2005</h1> Tulsa, OK, USA Req #536 Wednesday, August 21, 2024 JOB SUMMARY: As a Financial Analyst specializing in modeling and process improvement, you will play a critical role in enhancing financial performance and operational efficiency within the organization. Your primary responsibilities will revolve around financial modeling, analysis, and the implementation of process improvements to drive strategic decision-making and optimizebusiness processes. KEY RESPONSIBILITIES: <ul> <li> Financial Modeling: Develop and maintaincomplex financial models to analyze historical data, forecast future trends, and support decision-making processes. Utilize advanced statistical techniques and financial software to build accurateand dynamic models that simulate various scenarios and outcomes. Perform sensitivity analyses and stress testing to assess the impact of different variables on financial performance. </li> <li> Process Improvement:Identify inefficiencies and bottlenecks in financial processes and systems. Collaborate with cross-functional teams to design and implement process improvements that streamline workflows, reduce costs, and enhance productivity. Conductreviews and audits of existing processes to identifyareas for optimization and automation. </li> <li> Data Analysis and Reporting: Gather, analyze, and interpret financial data to provide insights and recommendations to senior management. Prepare comprehensive reports and presentations that communicate key findings, trends, and opportunities for improvement. Develop KPIs and performance metrics to track the effectiveness of process improvements and financial strategies. </li> <li> Strategic Planning and Decision Support: Collaboratewith stakeholders to assess the financial feasibility of new projects and initiatives. Provide decision support through scenario analysis, cost-benefit analysis, and risk assessment. </li> </ul> QUALIFICATIONS: <ul> <li> Strong analytical and problem-solving skills with attention to detail. </li> <li> Excellent communication and presentation abilities, with the capacityto translate complex financial concepts into clear, actionable insights. </li> <li> Ability to work collaboratively in a cross-functional team environment and influence stakeholders at all levels of the organization. </li> <li> Strong project management skills with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. </li> </ul> EDUCATION/EXPERIENCE: <ul> <li> Bachelor's degree in Finance, Economics, Accounting, Statistics, Data Science, or a related field. MBA preferred. </li> <li> Proven experience in financial modeling, process improvement, and data analysis. </li> <li> Proficiencyin financial software and tools such as Excel, VBA, SQL, Python, and EPMsystems. </li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Salary </li> </ul> <a href="#"> Apply Now </a>

CommunityCare

Financial Planning & Analysis - Financial Analyst 127-2005

<h1>Provider Services - Provider Services Representative 115-1001</h1> Tulsa, OK, USA Req #607 Sunday, August 25, 2024 JOB SUMMARY: Primarily responsible for contracting, orientation and ongoing education of physicians, physician office staffs, hospitals and other providers regarding the policies and procedures of CommunityCare Managed HealthCare Plans. Serves as the liaison between the provider community and the health plan. KEY RESPONSIBILITIES: <ul> <li>Conducts educational and credentialing PCP and appropriate SCP office site visits according to established standards. Provides ongoing education, develops agendas, organizes informational material, facilitates workshops and participates in meetings for assigned networks. Prepares regular correspondence and special mailings to assigned providers. </li> <li>Researches and responds to issues and inquiries concerning benefits, claims, reimbursement and member issues and recommends appropriate actions to the requesting party. Assist internal departments by contacting provider offices regarding customer service/operational issues/complaints &amp; grievance resolutions and documents appropriately. </li> <li>Coordinate internal process and procedure among departments to ensure network contract / operational procedures are appropriately reflected in our systems/processes. Participate in departmental processes established to ensure accurate and timely contracting, credentialing, loading and education of providers.</li> <li>Assist contracting in all phases of the Contracting process established by CommunityCare Managed Healthcare Plans of Oklahoma. Process may include communication with provider during negotiation through completion of executed document implementation of contract, and on-going contract deliverables. Participate in the development of networks and key geographical areas as needed.</li> <li>Participates in special projects and assignments as directed, including the development of new/improved operating procedures.</li> <li>Job may contain dimensions that could affect performance of responsibility, which may involve dealing with members who are sensitive and/or emotional.</li> <li>Perform other duties as assigned.</li> </ul> QUALIFICATIONS: <ul> <li>Possess strong oral and written communication skills.</li> <li>Ability to monitor and assess rapidly changing information.</li> <li>Ability to think quickly and respond tactfully to sometimes difficult issues in dealing with providers.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Proficient in Microsoft applications</li> <li>Must have a current driver’s license and insurance verification and reliable transportation.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>Bachelor's degree required OR each year of work experience in a healthcare industry can be substituted for each year of college not completed.</li> <li>Two to three years of industry related experience in managed care, insurance, physician environment or related area.</li> <li>Customer Service and sales related experience preferred.</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

Provider Services - Provider Services Representative 115-1001

<a href="#">Apply</a> Job Type Full-time Description BACKGROUND Discover Tulsa For You and Me: a collection of talent and economic development programs building a vibrant and inclusive city through a booming economic landscape for Tulsa. We are forging strategic connections between talented professionals and innovative companies in future-focused industries such as advanced aerial mobility, energy tech, cybersecurity, and virtual health, among others. Operated under the stewardship of the George Kaiser Family Foundation (GKFF), affiliated programs include nationally recognized and innovative organizations like Tulsa Remote, Tulsa Innovation Labs, inTulsa, Build In Tulsa, Atlas School, Campus Tulsa, and Tulsa Service Year, among others. Our North Star goal is both ambitious and clear: to attract and build 20,000 jobs in high-growth industry clusters by the year 2033. A cornerstone of this mission is our commitment to ensuring that at least one-third of these opportunities are accessible to Tulsans from historically underrepresented communities. This is an extension of our broader vision for a more equitable, innovative, and vibrant Tulsa, where a strong state of economic health provides the basis for equal opportunity. The Integrated Strategies group is composed of several expert teams dedicated to fostering cross-program collaboration, driving operational excellence, and equipping Tulsa for You programs with the tools, insights, and best practices to drive tangible results. The Integrated Strategies group includes teams focused on Technology, Research &amp; Analytics, Marketing, and Operations. Join our high-impact team, where your work will have a lasting impact on the Tulsa community and its future. PRIMARY PURPOSE AND FUNCTIONS The Research, Analytics, and Data (RAD) team within our integrated strategies group is currently seeking an analyst with experience and/or interest in the future of work, economic development, and talent development to serve as a Research Analyst. The Research Analyst will be a self-starter, critical-thinker and enjoys taking complicated problems and distilling them into simple frameworks. The Research Analyst works across multiple teams to analyze complex data sets, identify trends and opportunities for growth, visualizes data, and disseminates insights to leadership and peers to foster a data-driven culture. This role reports to the head of the RAD team, and the ideal candidate will excel in a highly dynamic behind-the-scenes environment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES <ul> <li>Create and share research and data insights to inform strategies that drive innovation, growth, and job creation.</li> <li>Work with research team to generate collateral for external use such as white papers, reports, and presentations </li> <li>Research global, national, regional, and local labor market and industrial environments, pinpointing the areas of opportunity for Tulsa</li> <li>Pull and analyze data from public sources such as the Census Bureau, the Bureau of Labor Statistics, Lightcast and others to create benchmarks and indicators to monitor and understand Tulsa’s growth and development. </li> <li>Work closely with internal RAD members to understand and maintain focus on the organizations analytical needs, including identifying critical metrics and KPIs, and to deliver actionable insights to relevant decision-makers</li> <li>Proactively analyze data to answer key questions from stakeholders and assess what drives organizational performance, investigating and communicating areas for improvement in efficiency and productivity</li> <li>Create interactive visualizations through data interpretation and analysis by integrating various reporting components from multiple data sources</li> <li>Develop and maintain databases by acquiring data from primary and secondary sources, and build scripts that will make our data evaluation process more flexible or scalable across data sets</li> <li>Create and maintain appropriate data structures that enable efficient and effective reporting and insight generation</li> <li>Any other duties as assigned</li> </ul> KNOWLEDGE EXPERIENCE AND SKILL REQUIREMENTS <ul> <li>Bachelor’s degree in quantitative field, such as mathematics, urban studies, political science, economics, statistics or in a related field </li> <li>Minimum of 3 years of related experience; or an equivalent combination of training and experience</li> <li>Strong database management skills with experience in Excel or similar tools</li> <li>Practical experience in statistical analysis, using tools such as, STATA, R, SPSS, and SAS</li> <li>Prior experience with database management, data analysis and modeling</li> <li>Some familiarity with data visualization tools such as Tableau or Power BI</li> </ul> Skills &amp; Abilities: <ul> <li>Proven analytical skills, including data mining, evaluation, and analysis</li> <li>Proven success in a collaborative, team-oriented environment</li> <li>Technical writing via reports and presentations to non-technical audiences </li> <li>Ability to prioritize and handle multiple deadlines effectively</li> <li>Willing to continuously acquire new skills and knowledge and share with partners and colleagues</li> <li>Familiarity with the Tulsa area</li> <li>Must be able to travel to attend in-person meetings and work collaboratively with other team members</li> </ul> Physical Requirements: <ul> <li>Position continually requires the ability to talk and hear both in person and over the phone, visual acuity; ability to operate equipment, read, and use a keyboard</li> <li>Position frequently requires the ability to sit, walk, and stand for extended periods of time</li> <li>Position requires the ability to travel occasionally but not regularly</li> </ul> Hours &amp; Location: <ul> <li>This is not a fully remote position as we work in a hybrid office environment. In-Office and hybrid/flexible schedules are based on business need, staff readiness, and approved by one's supervisor. </li> <li>You must live in or be able to relocate to Tulsa, OK or the surrounding area.</li> <li>This is a full-time position with an expectation of working 40 hours per week.</li> <li>The typical hours of operation are 8:00 a.m. to 5:00 p.m.</li> <li>Ability to occasionally work hours outside of 8:00 a.m. to 5:00 p.m. for events.</li> </ul>

Research Analyst

Overview This is a remote role that may only be hired in the following location(s): New Jersey The Digital Strategist position is responsible for planning, developing, publishing, and managing strategic digital content and marketing campaigns that drive revenue and support the goal and objectives of CIT Bank, a division of First Citizens Bank. Supports product and program launches and enhancements with clear and concise content that resonates across the Bank’s digital media channels. Provides conceptual content ideas and produces content assets that attract and compel engagement from customers and prospects across earned and paid platforms. Serves as a resource to department and senior staff partners on digital standards and best practices. Ensures compliance with regulatory governance for all marketing initiatives. Responsibilities <ul> <li>Digital Asset Management– Conceives, creates, and publishes digital assets to support CIT Bank objectives. Performs audits and analyses to ensure the assets and content are aligned with brand and business goals. Uses analytics to monitor content and develop reporting to represent performance against plan. Researches and maintains a strong current knowledge of consumer and market trends and changing conditions to shift design and content focus accordingly.</li> <li>Project Management - Leads and supports marketing projects focusing on content development, design and user experience that align with the Bank’s goals and client-centered approaches. Makes recommendations on new content ideas, discuss the progress of current campaigns, and review the results of previous content campaigns. Maintains project budgets to include submitting estimates, and projecting return on investment ensuring all projects are completed within budget constraints. Monitors and analyzes marketing expenses to determine overall cost-effectiveness.</li> <li>Marketing - Cultivates digital marketing content targeted at driving traffic, engagement, generating deposits for CIT Bank. Works with internal and external collaborators and creative resources to deliver content assets that reflect the Bank’s program goals and brand standards. Tests and implements methods of measuring content, campaigns, and tools. Conducts competitor assessments and best practices analysis in support of projects.</li> <li>Collaboration – Works closely with CIT Bank team and agencies to ensure assets align with CIT Bank’s goals and objectives, standards, specifications, and branding. Communicates with department peers and senior staff segments to develop programs and ensure accuracy in all marketing and client-facing materials. Effectively manages the expectations of all audiences. Effectively maintains a good balance of confidence and humility in all situations.</li> </ul> Qualifications Bachelor's Degree and 4 years of experience in Digital, Information Technology or Marketing, or Interaction design OR High School Diploma or GED and 8 years of experience in Digital, Information Technology or Marketing, or Interaction design Required Area of Experience: Digital Marketing Preferred Area of Study: Marketing Preferred Areas of Experience: <ul> <li>Financial Services Industry including online-only banking</li> <li>Current knowledge of digital content and marketing trends in the online banking industry</li> <li>Demonstrated experience in creating, maintaining and expanding customer-journey marketing programs</li> <li>Experience establishing and managing creative digital assets to support customer journey marketing programs</li> <li>Experience with Adobe Tech stack including Journey Optimizer</li> <li>Experience driving audience segmentation, optimization, and budget management for search and display marketing</li> <li>Experience forecasting channel performance and ensuring positive KPls through data analysis and trend identification</li> <li>Expereince developing, updating, and testing creative assets (Search copy, Display ads, Landing Pages) in partnership with creative agency within the Adobe platform </li> <li>Ability to assess business opportunities and develop content strategies with a focus on financial implications</li> <li>Ability to understand risk and compliance implications within marketing strategy projects and campaigns</li> <li>Ability to utilize a customer-centric mindset and design approach</li> <li>Ability to deploy a customer-centric mindset and approach to digital marketing campaigns and projects</li> </ul> First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

SVB Financial Group

Digital Strategist

Overview As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career. We’re hiring a temporary Administrative Assistant to provide administrative support to our School Engagement team. The temporary assignment will run approximately six months – starting around October 1 through March 31, 2025. We're looking for individuals who can complete the entire duration of the assignment. Work hours are flexible between 7:30am and 5pm. This is a part-time, temporary position working 29 hours per week with an end date of March 31, 2025. This is a home-based position and location is flexible within the six states of our SW region territory including the states of AR, CO, NM, OK, TX, and WY. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is our company culture, our way of life, reflecting our diversity, equity &amp; inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on <a href="https://www.linkedin.com/company/american-heart-association/life/theahalife" target="_blank"> LinkedIn </a> , <a href="https://www.instagram.com/theahalife/" target="_blank"> Instagram </a> , <a href="https://www.facebook.com/TheAHALife/" target="_blank"> Facebook </a> , <a href="https://twitter.com/theahalife?lang=en" target="_blank">X (formerly Twitter)</a> , and at heart.jobs. Responsibilities Some of the responsibilities will include: <ul> <li>Create customized letters, emails and social media graphics using Microsoft Word Mail Merge features and Luminate.</li> <li>Update CRM database, Dynamics, with data and activity for donors, participants, and accounts. Prepare reports.</li> <li>Develop, coordinate, and maintain record keeping and filing systems for area of responsibility.</li> <li>Making phone calls to support the work of the field staff.</li> <li>Potential for light graphic design using Canva.</li> <li>Project-manage details related to conferences.</li> <li>Research related to prospecting funding opportunities.</li> </ul> Want to move your resume to the top so that you can become a “Relentless force for a world of longer, healthier lives?” Here are some of the requirements: Qualifications <ul> <li>High school diploma or equivalent.</li> <li>One year of experience providing basic administrative support.</li> <li>Proficiency in Microsoft Office programs including Excel, Outlook, PowerPoint, and Word.</li> <li>Experience and knowledge with Microsoft Word Mail Merge.</li> <li>Ability to type.</li> <li>Attention to detail.</li> </ul> Compensation &amp; Benefits The expected pay range will be $18 to $23 per hour. Pay is commensurate with experience; geographic differentials to the pay range may apply. American Heart Association reserves the right to pay more or less than the posted range. The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit <a href="https://heart.jobs/rewards-and-benefits/" target="_blank"> Rewards &amp; Benefits </a> to see more details. The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are. At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds. This position not a match with your skills? Click <a href="https://heart.jobs/jobs/" target="_blank">here</a> to see other opportunities. EOE/Protected Veterans/Persons with Disabilities #LI-Remote Join our Talent Community! <a href="https://talentcommunity.heart.org/talent-network/talentcommunity" target="_blank">Join our Talent Community</a> to receive updates on new opportunities and future events. Posted Date 1 day ago (9/11/2024 2:43 PM) Requisition ID 2024-13437 Job Category Administrative Support Position Type Full Time

American Heart Association

Administrative Assistant

<a href="#">Apply</a> Description Background: Tulsa Innovation Labs LLC (TIL) is a tech-led economic development organization headquartered in Tulsa, OK pioneered by the George Kaiser Family Foundation. The organization is responsible for catalyzing Tulsa’s leadership in advanced industries such as energy tech, advanced air mobility, virtual health, and cyber. We believe that by building a world-class tech hub in America’s heartland, we unlock opportunity for all. The organization was founded in January 2020 and has already experienced significant momentum including its $38.2M Build Back Better Regional Challenge win and EDA Tech Hubs Designation that includes a $51M implementation award. Now, TIL is emerging from startup-phase and has established itself as a system hub and community leader, requiring additional emphasis on scaling-up operations and organizational capacity. Position Summary: The Director of Workforce Intermediary is responsible for mobilizing labor market stakeholders including employers, individual workers, government officials, and education, training, and other service providers in order to improve outcomes for employers and residents. This position is essential to the success of our Tech Hubs strategy, focusing on educational initiatives from K-12 to career transitions. The ideal candidate is a communicative and collaborative leader, capable of fostering team cohesion and a positive culture across our various stakeholders. The ideal candidate will possess a strong understanding of workforce innovation, with a focus on retention and the effective utilization of public and private funding to implement growth strategies and systems-level change. Responsibilities / Essential Job Function: The following functions represent the majority of the duties performed by the position. The description is not meant to be all-inclusive or prevent other duties from being assigned when necessary: <ul> <li>Build and maintain executive relationships with critical regional employers and workforce partners for the purpose of building an advisory board for the Workforce Intermediary function</li> <li>Collaborate with Marketing &amp; Communications team to devise promotional campaigns that increase community awareness of advanced industries and careers therein</li> <li>Lead quarterly convenings of industry, education, non-profit, government, and workforce partners quarterly to discuss findings from LMO, data linking project, and industry promotion efforts to drive alignment</li> <li>Identify, characterize, and engage resources that provide talent and workforce support</li> <li>Build, direct, and manage a workforce intermediary based on best practices from other communities across the nation</li> <li>Work collaboratively with partner organizations to develop and deploy the labor market observatory function to provide data inputs to the workforce intermediary’s core body of work </li> <li>Develop, build and execute program framework and related application process for a K-12 opportunity fund to drive engagement across the region from K-12 institutions</li> <li>Leveraging expertise, provide workforce, education, and industry partners with guidance on alignment and strategies to engage with other Intermediary programs and participants</li> <li>Establish and oversee resource metrics related to effectiveness and make recommendations and updates to senior leadership and stakeholders, using tools and support from the operations team</li> <li>Iteratively adjust and improve program effectiveness based on evolved information and learnings during implementation of initiatives</li> <li>Seek to create and strengthen relationships with our stakeholder communities</li> <li>Other duties as assigned</li> </ul> Requirements QUALIFICATIONS Education &amp; Experience: <ul> <li>Bachelor’s degree required; masters’ degree preferred.</li> <li>Minimum 10 years relevant work experience in workforce and talent support with a focus on program planning, business operations, and project management</li> <li>Demonstrated experience in securing funding for startup and scaleup enterprises and initiatives</li> <li>Demonstrated experience in providing and securing support for entrepreneurial initiatives</li> <li>Prior success building and developing a team</li> <li>Strong analytical and project management skills</li> <li>Excellent verbal and written communication skills</li> <li>Ability to manage multiple projects and collaborate with team members</li> <li>Experience researching and analyzing innovation ecosystems and emerging tech fields</li> <li>Prior effective results designing and managing complex projects involving cross-sector stakeholders</li> <li>Strong interest in discourse around energy technology, startups, entrepreneurship, corporate innovation, and venture capital</li> <li>Existing network of corporates, startups, and venture funds</li> <li>Proven record of success in program development, startup support, and stakeholder management</li> </ul> Competencies, Skills &amp; Abilities: To be successful in this role, you must have excellent communication, organizational and project management skills. You must also have the ability to actively listen, engage and connect with a diverse group of people, fostering meaningful relationships with our partners. Our team must be nimble and adaptable to the growing and changing needs of our organization and stakeholder groups, creating solutions and improving processes to achieve TIL goals. <ul> <li>Integrity – honesty and directness in all things, especially with respect to the true status of initiatives and when in need of help and support from teammates and stakeholders.</li> <li>Intentionality – the desire to act now, and not later, on tasks and initiatives. Exhibit a hunger for success and results.</li> <li>Interest – an attitude of constant learning, curiosity, and humility with respect to what has yet to be understood.</li> <li>Interconnectedness – respect and appreciation for teammates and stakeholders: their backgrounds, skills, history, challenges, fears, and expectations that influence how approach shared tasks and relationships. </li> <li>Organized – Demonstrated ability to manage complex, sometimes conflicting, objectives and tasks.</li> <li>Decisive – Demonstrated ability to act even with incomplete information.</li> <li>Collaborative – Demonstrated ability to convene, facilitate, and develop shared understanding.</li> <li>Intelligent – Demonstrated ability to understand quickly and exhibit good judgement.</li> <li>Communicative – Demonstrated ability to listen to understand, and to share information with others simply and directly.</li> <li>Quantitative and qualitative research, analytical skills, and ability look at challenges strategically to formulate creative solutions</li> <li>Project management skills, including demonstrated ability to lead complex projects against narrow timelines and various constraints</li> <li>Prioritize projects among competing needs</li> <li>Confidence in managing multiple tasks with little supervision</li> <li>Partnership-building skills, including ability to engage and manage highly-important stakeholders in a professional manner and build diverse coalitions</li> </ul> Physical Requirements: <ul> <li>Communicate: Frequent phone, in-person, and messaging communication via various platforms. Must be able to exchange information effectively and accurately in all elements of verbal and written communication. </li> <li>Operate: Constant operation of computer, phones, and other office productivity tools.</li> <li>Willingness and ability to travel between program and related stakeholder locations, and service provider/vendor offices as required.</li> <li>Must be able to lift and carry up to 25lbs., for lifting supplies and materials, as needed</li> <li>Position continually requires the ability to talk and hear both in person and over the phone, visual acuity; ability to operate equipment, read, and use a keyboard</li> </ul> Hours &amp; Location: <ul> <li>Position is based in Tulsa within TIL headquarters in Tulsa, Oklahoma.</li> <li>Typical work hours are Monday – Friday from 8:00 to 5:00, with flexibility required for various events, meetings, and relevant business needs.</li> <li>Travel regionally, nationally, and internationally required up to 25% of the time</li> <li>Need regular access to a vehicle that can be used for in state travel</li> <li>Must maintain a valid passport</li> <li>Required to maintain a valid driver’s license and proof of liability and property damage insurance on vehicle</li> </ul>

Director, Workforce Intermediary

<h1>Customer Service - Customer Service Representative (Part Time) 105-1068</h1> Tulsa, OK, USA Req #631 Wednesday, September 4, 2024 JOB SUMMARY: Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change. KEY RESPONSIBILITIES: <ul type="disc"> <li>Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies. </li> <li>Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.</li> <li>Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract. </li> <li>Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.</li> <li>Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.</li> <li>Provide interpretation services for all product lines via the contracted language line service as appropriate. </li> <li>Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.</li> <li>Effective problem resolution skills that demonstrates balance of company and customer needs.</li> <li>Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.</li> <li>Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.</li> <li>Understanding and striving to meet or exceed call center metrics while providing excellent customer service.</li> <li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li> <li>Perform other duties as assigned.</li> </ul> QUALIFICATIONS: <ul type="disc"> <li>Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.</li> <li>Ability to resolve conflict and diffuse tension</li> <li>Strong time management skills and decision- making skills.</li> <li>Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.</li> <li>Ability to work under stress with production and quality standards.</li> <li>Proficient in Microsoft Office applications.</li> <li>Highly organized and attentive to detail.</li> <li>Flexibility, ability to adapt to change.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Bilingual skills a plus.</li> </ul> EDUCATION/EXPERIENCE: <ul type="disc"> <li>High school diploma or equivalent required</li> <li>1-year customer service experience with direct interactions with customers</li> <li>Contact center or medical field experience preferred</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

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