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What you can expectReporting to the Senior Manager of Escalation Engineering. You will join a team committed to resolving the most complex, sensitive, and technical customer issues, ensuring equitable and accessible solutions for all Zoom users.About the TeamOur Escalation Engineering team is a diverse and inclusive group dedicated to fostering innovation, collaboration, and exceptional customer experiences.Responsibilities<ul> <li>Trusted technical advisor for customers, ensuring their voices are heard and their needs are met.</li> <li>Collaborate with customers of all backgrounds to validate solutions and close cases effectively.</li> <li>Maintain case updates with clear, inclusive language for diverse stakeholders and management.</li> <li>Leverage advanced troubleshooting tools and methods, considering diverse user environments and accessibility needs.</li> <li>Work with engineering to deliver tailored solutions, including fixes, workarounds, and updates that prioritize equitable outcomes.</li> <li>Contributing to a supportive global team environment, ensuring consistent experiences across different time zones and cultures.</li> <li>Partner with cross-functional teams to address customer-specific needs, incorporating diverse perspectives.</li> <li>Advocate for product improvements based on customer feedback, prioritizing inclusivity and accessibility in design.</li> <li>Communicate effectively with customers and vendors across technical and executive levels, fostering an inclusive, respectful dialogue.</li> <li>Host and manage meetings with sensitivity and professionalism, focusing on constructive problem-solving.</li> </ul>What we’re looking for<ul> <li>Excited about customer success and fostering an inclusive team environment. Computer Science, Engineering, or equivalent work experience.</li> <li>Experience in customer-facing Tier 2 or Tier 3 Technical Support roles. Experience with Unified Communications tools, including video and telephony products, is ideal.</li> <li>Familiarity with diverse platforms (PC, Mac, Android, iOS) and accessibility standards.</li> <li>Proven ability to troubleshoot complex technical issues, considering diverse user scenarios.</li> <li>English communication skills; additional languages highly valued.</li> <li>Empathetic and good under pressure, maintaining professionalism during critical events.</li> <li>Skilled at creating clear and inclusive technical documentation for diverse audiences. Knowledge of networking, IT administration, and security practices. Industry certifications (e.g., CCNA, AWS, Azure) are good to have but not mandatory.</li> <li>Commitment to continuous learning, including staying current on industry trends, tools, and best practices.</li> <li>Willingness to support customers outside standard business hours, fostering flexibility and equity.</li> </ul>Salary Range or On Target Earnings:Minimum:$76 800,00Maximum:$186 200,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:11/29/24Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Escalation Engineer Managed Svcs

Overview Responsible for performing independent quality checks and developing methods of measuring the quality and performance of the functional testing processes. Coordinates testing and evaluation activities that identify issues, trends and gaps in existing programs. Provides and independent assessment of the programs, policies and procedures tested and provides feedback to management. Works with the testing lead to create the test plan and strategy. Updates testing metrics on a daily basis and provides results to the Quality Assurance (QA) Lead. May be responsible for leading defect or other testing meetings if the test lead is unavailable. Responsibilities <ul> <li>Independent Testing &amp; Validation - Writes test cases based on requirements and user stories provided and performs manual testing as needed. Creates testing plans and test cases and loads them into the appropriate tools. Participates in defect meetings and overall project plan routines to present analysis on current defects as well as re-tested defects.</li> <li>Data Analysis - Sources, compiles and interprets data. Analyzes data for accuracy and efficiency, and effectively communicates analysis output.</li> <li>Risk Management - Contributes to the mitigation of risk in the Information Technology organization by thoroughly testing and performing quality checks of existing programs, policies and procedures.</li> </ul> Qualifications Bachelor's Degree and 2 years of experience in Quality Assurance experience in a Financial Services organization OR High School Diploma or GED and 6 years of experience in Quality Assurance experience in a Financial Services organization License or Certification Type: American Society for Quality (ASQ) Certificaiton(s) Preferred First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

SVB Financial Group

IT Quality Assurance Analyst II

Ducommun

Quality Engineer- Electronics/ Circuit Card experience required

<h2>Job Description</h2> Who we are looking for Zendesk is looking for a strategic brand marketing manager who has passion for storytelling and developing thoughtful campaigns that drive business results developing. As the Group Brand Manager, you are an expert in campaign management with a track record of translating market insights and business objectives into brand narratives, communication priorities, and measurable OKRs. As a leader, you embody a growth mindset, embrace ambitious goals, and have the ability to lead an organization through growth and change. You are experienced at engaging agencies to establish clear expectations and collaboration goals, ensuring alignment with brand standards. Your role will involve critical discussions with leaders, advocating for brand marketing and its impact on business performance. Consequently, you must have strong listening, negotiation, and communication skills. Your ability to influence others is evident, while maintaining openness to diverse perspectives As a thought leader, you'll help define the brand communication and campaigning strategy, then lead the development and execution of the plan to achieve OKR goals. You possess the capacity to think clearly and cogently about brand strategy challenges, with a demonstrated history of deploying tactics that drive long-term brand improvements. What you'll be doing <ul> <li>Analyze market trends, customer insights, and competitive landscape to inform campaign briefs and communication strategies.</li> <li>Develop and execute integrated marketing campaign strategies that align with Zendesk's overall OKR goals and objectives.</li> <li>Oversee full-funnel global marketing campaigns, from brief to concept to execution. Manage timelines, budgets, and cross-functional teams (internal and external) to ensure seamless creative development and delivery.</li> <li>Monitor and analyze brand performance metrics, providing regular reports to the executive team. </li> <li>Adjust strategies based on performance data and market feedback.</li> <li>Ensure campaign implementation follows brand guidelines and organizational values</li> <li>Identify marketing opportunities to inspire brand growth and differentiation.</li> <li>Stay up-to-date with industry trends, emerging technologies, and best practices in campaign strategy.</li> <li>Foster a culture of creativity and innovation within the brand and storytelling team.</li> </ul> <h3>What you bring to the role</h3> <ul> <li>10+ years of experience in campaign management or marketing, with at least 2 years in a leadership role.</li> <li>Proven track record of developing and executing successful campaign strategies from brief though execution and performance reporting. </li> <li>Experienced in agency/vendor management; managing budgets.</li> <li>Possess an ethos of “getting things done.” Decisive, agile, and iterative; easily able to shift gears between thinking and doing with a proven track record to thrive under ambiguity</li> <li>Strong interpersonal skills to work closely with creative, channel, and communication teams, cross-functional partners and company leadership</li> <li>Team-player attitude—your enthusiasm will get others to participate in our programs and be our advocates within their teams</li> <li>Strategic problem solver that can see beyond the day-to-day work to help reach company OKRs, marketing and sales goals, build a stronger brand, and improve connection with our customers. </li> </ul> Basic Qualifications: <ul> <li>8+ years of experience in campaign management or marketing, with at least 2 years in a leadership role.</li> <li>Bachelor's degree in Marketing, Business Administration, or a related field; MBA preferred.</li> <li>Strong analytical skills with the ability to translate data into actionable insights.</li> <li>Exceptional project management, prioritization, and attention to detail—you’ll be managing multiple timelines with different stakeholders</li> <li>Excellent communication and presentation skills.</li> <li>Ability to think strategically and creatively.</li> <li>Proficiency in marketing tools and software, including market research and analytics platforms.</li> </ul> #LI-SM12 Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized base salary range for this position is $123,000.00-$185,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Zendesk

Group Brand Manager

What you can expect Zoom is looking for a Pre-hire Operations Specialist to join our Talent Acquisition Operations &amp; Enablement team. You will be responsible for partnering with recruiters to provide a positive pre-hire experience for our candidates. This role reports to the Head of Global TA Operations &amp; Enablement.This role requires someone with prior experience of generating offers / Employment Agreements from Workday. About the Team Our organization delivers on initiatives that contribute to the success and delivery against TA’s recruiting strategy and vision. The core functions of our TA Operations organization include: tool support, training, resource management, interview scheduling, offer generation, background check processing, and pre-hire support.Responsibilities: <ul><li>Generating offers and employment agreements via Workday, within established SLAs, ensuring all offer details are incorporated as provided by the Recruiter</li></ul> <ul><li>Evangelizing our value of care to incoming Zoomies by answering questions and providing technical and general support throughout the pre-boarding process</li></ul> <ul><li>Providing consistent and effective communication regarding candidate status to Talent partners</li></ul> <ul><li>Initiating and adjudicating background checks globally</li></ul> <ul> <li>Leading team engagement and training, enabling adoption of new tools and processes</li> <li>Partnering with our Workday Recruiting team to solution technical candidate issues</li> <li>Responding to and resolving tickets within established SLAs; process requests related to start date changes and hire rescinds</li> </ul> What we’re looking for<ul> <li>Able to be flexible with working hours, ideally overlapping with Eastern Time (ET)</li> <li>2+ years of experience in recruiting and/or recruiting operations at a fast-growing technology company</li> <li>Have a proficient systems knowledge and ability to learn systems and processes quickly</li> <li>Experience with Workday Recruiting &amp; ServiceNow</li> <li>Have the ability to prioritize work and handle multiple projects simultaneously</li> <li>Have a customer service orientation with a desire to go above and beyond</li> <li>Have a creative, open mind, flexibility in a rapidly changing environment</li> <li>Experience with Asana and Jira would be useful</li> <li>Have effective written and verbal communication skills</li> </ul>Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Pre-hire Operations Specialist

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. The mission of the Platform Product Group engineers is to build a trusted, scalable and compliant platform to operate with speed, efficiency and quality. Our teams build and maintain the platforms critical to the existence of Coinbase. There are many teams that make up this group which include Product Foundations (i.e. Identity, Payment, Risk, Proofing &amp; Regulatory, Finhub), Machine Learning, Customer Experience, and Infrastructure. The Release team within Developer Experience is responsible for the systems and processes that allow the rest of Coinbase engineers to build and deploy software in a simple, safe and secure manner. What you’ll be doing (i.e. job duties): <ul> <li>Learn, build, improve, and maintain build and deployment systems written in Golang.</li> <li>Design scalable, fault-tolerant solutions to novel problems with modern cloud technology and industry best practices.</li> <li>Work with engineers and leadership to turn our product and technical vision into a tangible roadmap every quarter.</li> <li>Provide stellar customer support to our internal engineers.</li> </ul> What we look for in you: <ul> <li>You have at least 2+ years of experience in software engineering.</li> <li>You’ve designed, built, scaled, and maintained backend services and infrastructure.</li> <li>You write high-quality, well-tested code to meet the needs of your customers.</li> <li>Strong problem solving skills and ability to identify problems, determine their root cause, and see them through to solution.</li> </ul> Nice to Have: <ul> <li>Crypto-forward experience, including familiarity with onchain activity such as interacting with Ethereum addresses, using ENS, and engaging with dApps or blockchain-based services.</li> </ul> Job #: GPIN04US #LI-Remote Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $147,900—$174,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Software Engineer, Infrastructure (Developer Experience - Release)

<h1>What you can expect</h1>As a Research Scientist, you will shape Zoom AI's future via groundbreaking applied research works. You will incubate AI models, algorithms, and techniques for next generation business applications by collaborating with top AI researchers and engineers. You will enjoy a collaborative team culture, and have the opportunity to develop your skills in communication, leadership, product sense, strategic thinking, and technical excellence.<h1>About the Team</h1>Zoom AI Companion is revolutionizing workspace productivity in the era of generative AI. The AI Companion Core team develops foundational AI technologies that enable transformative AI experiences across Zoom's products, including smart meetings, documents, chat, email, and calendar. This shared technology stack also powers Zoom Virtual Agent for contact centers, Zoom Revenue Accelerator, and Customized AI Studio. Comprised of elite research scientists and engineers, the team is dedicated to delivering cutting-edge technologies to our users.<h1>Responsibilities</h1><ul><li>Contributing to research on Federated AI, post-training technologies, multimodal understanding for document summarization and question-answering, Multi-agent System, and Customized AI modeling. </li></ul><ul><li>Incubating game-changing AI applications which will create huge potential business impact.</li></ul><ul><li>Collaborating with cross-functional teams to solve unique product problems. </li></ul><ul> <li>Receiving mentorship and providing insights to drive innovation with experienced researchers and team members.</li> <li>Post-training and fine-tuning LLMs to improve model accuracy, efficiency, and user experience.</li> </ul><h1>What we’re looking for</h1><ul> <li>Possess a Master’s degree in Computer Science, AI, Machine Learning, Distributed Systems or related field</li> <li>Have publications in top tier conferences, i.e., ICLR, CVPR, ACL etc</li> <li>Be proficient in one of the programming languages: Python/C/C++/CUDA, and deep learning frameworks, such as PyTorch, Transformers and Deepspeed</li> <li>Experience in novel LLM post-training technologies; i.e. RLHF, reward modeling, preference learning.</li> <li>Experience with multimodal generation and presentation (i.e. for summarization, photorealistic avatars, etc.)</li> <li>Have knowledge in Multi-agent System (MAS)</li> </ul>Salary Range or On Target Earnings:Minimum:$122,200.00Maximum:$244,500.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locations.Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.#LI-Remote

Research Scientist - LLM

Job Posting End Date12-03-2024Please note the job posting will close on the day before the posting end date <h3>Job Summary</h3> We stand committed to providing the communities we serve reliable and sustainable energy solutions at the flip of a switch! We’re seeking a P&amp;C Engineer or Engineer Sr ready for an exciting opportunity in Tulsa, OK. With your skills and knowledge, you’ll play a crucial role in the development and implementation of the systems and infrastructure needed to efficiently deliver energy services to our valued customers. <h3>Job Description</h3> Who We Are: The power of AEP comes from our valued team of unique employees….the best in the business! We’re proud to be one of the largest electric energy companies in the U.S., powering over 5 million homes and businesses, spanning across 11 states. We’re passionate about making an innovative difference in the communities we serve. We’re powering the future – today! What You'll Do: <ul> <li>You’ll apply your knowledge in engineering design, project management and maintenance of utility systems.</li> <li>You’ll contribute to knowledge sharing initiatives such as training programs and documentation development to enhance team capabilities.</li> <li>You’ll apply your proven ability to access and analyze and recommend enhancements to business processes.</li> <li>You’ll work independently with minimal guidance and collaboratively in an inclusive team environment.</li> <li>You’ll follow policies, practices, standards, and rules of AEP as well as those regulations and procedures required. </li> <li>You’ll provide training and guidance to co-workers in need.</li> <li>You’ll plan and oversee engineering projects from conception to completion, ensuring adherence to timelines, budgets, and regulatory requirements</li> <li>You’ll coordinate effectively with peers, external contractors, and regulatory authorities to ensure project success.</li> </ul> P&amp;C Engineering Accountabilities: <ul> <li>Perform and Review relay protection and control activities for 4kV thru 765KV electrical substation projects.</li> <li>Prepare and Review P&amp;C scopes for electric substation projects.</li> <li>Prepare and/or review P&amp;C engineering settings and designs for electrical substation projects.</li> <li>Prepare and Review Relay Setting Calculation Sheets, Setting Files and other relay setting deliverables for substation projects. </li> <li>Perform area protection studies and recommend settings for existing and new transmission line and station protection schemes.</li> <li>Model transmission system impedances and perform short circuit fault studies.</li> <li>Perform activities related to NERC P&amp;C standards. Prepare and review PRC-023, FAC-008 etc. NERC required documents.</li> <li>Review, evaluate and provide P&amp;C comments and recommendations on transmission system planning proposals.</li> <li>Coordinate with transmission customers and interconnected companies on associated protection issues.</li> <li>Provide engineering support for project installation, commissioning, checkout and troubleshooting.</li> <li>Provide general P&amp;C technical support, as needed, including the technical interfaces with Telecomm, Operations, Transmission Region Operations, Station Engineering, Transmission Planning and Project Management.</li> <li>Peer Review and approve P&amp;C related work of other team members. Manage, Oversee and peer review P&amp;C related work of outsource companies.</li> <li>Identify, clarify, resolve, and initiate solutions to protection and control problems through analysis of interruption reports and fault recorder records.</li> <li>Contribute to development of system-wide protection standards for transmission and distribution station protection, metering and control applications.</li> <li>Participate in project scheduling, resource planning, and cost control for assigned projects.</li> </ul> Note: Physical Demand is Sedentary Where You’ll Work: Hybrid What You’ll Get: Note: This vacancy is posted in a grade range. Education and/or experience will be used to determine appropriate grade and compensation. See “What We’re Looking For” for the basic qualifications for each grade. Compensation: $80,000 - $125,000 In addition to competitive compensation, AEP offers an annual bonus and a comprehensive benefits package available to you on day one of your employment. We also offer a retirement package including a 401K match and a cash balance pension plan. Our unique benefits package aims to support and enhance the overall well-being of our employees*. *Details may vary for temporary employees. What We're Looking For: Basic Qualifications: Engineer (Grade 06): <ul> <li> Education/Experience: Bachelor's degree in engineering in a program accredited by ABET* with typically two (2) or more years of related engineering experience. *Engineers with a Master's Degree in Engineering from a program accredited by ABET* may be considered for entry into the organization at Grade 06 level. </li> <li> Capabilities: Adaptability, Work Standards, Execution, Technical and Professional Knowledge, Lives the AEP Values</li> <li> License: Registration as a Professional Engineer (PE) in any U.S. state or Puerto Rico** is encouraged and preferred. </li> <li>** Confirmation is required to ensure the PE obtained in Puerto Rico aligns with NCEES standards. </li> </ul> Basic Qualifications: Engineer (Grade 07): Education/Experience: Bachelor's degree in engineering in a program accredited by ABET* with typically Four(4) or more years of related engineering experience. *Engineers with a Master's Degree in Engineering from a program accredited by ABET* may be considered for entry into the organization at Grade 06 level. <ul> <li> Capabilities: Adaptability, Work Standards, Execution, Technical and Professional Knowledge, Lives the AEP Values</li> <li> License: Registration as a Professional Engineer (PE) in any U.S. state or Puerto Rico** is encouraged and preferred. </li> <li>** Confirmation is required to ensure the PE obtained in Puerto Rico aligns with NCEES standards. </li> </ul> Basic Qualifications Engineer Sr. (Grade 08): <ul> <li> Education/Experience: Bachelor's degree in engineering in a program accredited by ABET* with typically six (6) or more years related engineering experience OR four (4) years of related engineering experience along with a Master's or PhD in engineering from a program accredited by ABET*. </li> <li> Capabilities: Adaptability, Work Standards, Execution, Technical and Professional Knowledge, Lives the AEP Values</li> <li> License: Registration as a Professional Engineer (PE) in any U.S. state or Puerto Rico** is required for this position unless approval to waive this requirement is given by the organization's EVP.</li> <li>** Confirmation is required to ensure the PE obtained in Puerto Rico aligns with NCEES standards. </li> </ul> *ABET - Engineering Accreditation Commission of the Accreditation Board for Engineering and Technology. Acceptable alternatives are (1) a Bachelor's degree in engineering (non-ABET), plus a Professional Engineers (PE) license in any state of the U.S. or (2) a Bachelor's degree in engineering (non-ABET) plus a Master's degree or PhD in engineering from a university with an ABET accredited Bachelor's program. Equal Employment Employer: AEP is an equal opportunity employer. We encourage all qualified candidates to apply. We celebrate and embrace diversity and provide an inclusive environment for all employees while delivering a stable, rewarding career in the energy industry. Compensation Data Compensation Grade: SP20-006 Compensation Range: $70,961.00-88,700.50 USD It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.

American Electric Power

Engineer - Engineer Sr (Protection & Control)

<h3>See yourself at Twilio</h3> Join the team as our next Senior Compensation Analyst <h3>Who we are &amp; why we’re hiring</h3> Twilio powers real-time business communications and data solutions that help<a href="https://customers.twilio.com/" target="_blank"> companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support<a href="https://www.twilio.com/company/diversity" target="_blank"> diversity, equity &amp; inclusion</a> wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. <h3>About the Job</h3> The person in this role will drive compensation programs, policies and practices that enable the business and further our commitment to pay equity. This role will report to the Manager, Compensation and will partner with the broader people team as well as external, cross-functional partners. <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Drive corporate compensation programs such as annual compensation review cycles, promotion cycles, pay equity review, market calibration, survey participation, etc. </li> <li>In partnership with the Manager, Compensation and other Compensation Analysts, design and deliver compensation structures and methodologies that will scale for long term durability and global expansion.</li> <li>Partner with stakeholders and subject matter experts from other teams and functions to address and provide solutions to ever-changing business needs.</li> <li>Manage relationships with stakeholders, leaders, internal and external partners with emotional intelligence, curiosity and integrity. Own compensation products from start to end with the customer in mind.</li> <li>Develop policies and processes that support innovation and growth while upholding compliance and minimizing risk. Memorialize key decisions, methodologies, processes, policies and add to the compensation repository/library for future reference and utilization.</li> <li>Be a trusted advisor. Partner with Human Resource Business Partners and senior business leaders to understand their operational issues and opportunities and create automated solutions to scale.</li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>Bachelor’s degree or equivalent experience required </li> <li>Minimum of 5+ years of compensation experience, preferably supporting technical organizations</li> <li>Experience with equity in a public-traded company required </li> <li>Experience with compensation program design and changement management, including short-term and long-term incentive pay elements</li> <li>Strong compensation analytics background</li> <li>Strong experience with Workday as an HRIS preferred</li> <li>Advanced proficiency with electronic spreadsheets</li> <li>Experience with market pricing, survey participation and accessing survey data from provider</li> <li>Experience as an analyst or specialist within a compensation operation function/role</li> <li>Experience leading programs and strong change management experience</li> <li>Extensive knowledge of HR products and services and awareness of HR strategy around talent identification, attraction, engagement and retention</li> <li>Verbal, written and interpersonal skills needed to communicate effectively with all levels of the organization</li> <li>An owner mindset, coupled with innovative thinking and strong analytical and problem-solving skills</li> <li>Excellent project management skills</li> <li>A laser-focus on quality of deliverable for the end-user</li> <li>Ability to thrive in a fast-paced, dynamic environment with no trepidation with ambiguity or lack of a playbook</li> </ul> Location This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. <ul> <li> Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado or Washington D.C. : $92,800.00- $116,000.00</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $98,320.00-$122,900.00</li> <li>Based in the San Francisco Bay area, California: $109,200.00-$136,500.00</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. </li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Applications for this role are intended to be accepted until December 20, 2024 but may change based on business needs. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Twilio

Senior Compensation Analyst

By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s <a href="https://www.zendesk.com/company/policies-and-guidelines/candidate-privacy-notice/" target="_blank">Candidate Privacy Notice</a>.<h2> Job Description </h2><h1>Who we're looking for</h1>Are you a story teller passionate about solving business problems with technology and understanding customer needs? Do you thrive in an evolving technical landscape where your innovative ideas can help customers transform and innovate their businesses? As an Enterprise Senior Solutions Consultant at Zendesk, you will play a pivotal role in driving customer success by understanding their challenges and creating compelling business solution roadmaps.<h1>What you'll be doing</h1><ul> <li> Customer Engagement: Act as a trusted advisor and technical advocate, working closely with prospects and customers during the sales cycle to build confidence in Zendesk’s suite of products. Conduct in-depth discovery workshops to uncover customer challenges and define their desired future state.</li> <li> Solution Design: Develop and present customized demonstrations that align Zendesk solutions with customer value. Design compelling solutions that address key business challenges with a focus on measurable outcomes.</li> <li> Value Selling: Work with customers and internal stakeholders to prove the ROI of Zendesk proposals.</li> <li> Collaboration: Work collaboratively with sales, marketing, product management, and customer success teams to ensure seamless communication and execution of solutions.</li> <li> Territory Management: Contribute to territory, account, and opportunity strategy. Identify and cultivate your own relationships with technical customer counterparts.</li> <li> Technical Expertise: Maintain a deep understanding of Zendesk products, industry best practices, and competitive analysis. Answer technical questions from customers and provide feedback to product management regarding enhancements that can address customer needs.</li> <li> Training and Development: Stay current with Zendesk product certifications and participate in ongoing training. Share best practices and reusable assets with other Solution Consultants to enhance team efficiency.</li> <li> Travel: Be willing to travel up to 50% as necessary to meet with clients and support sales efforts.</li> </ul><h1>What you bring to the role</h1><ul> <li>5+ years of experience in a presales role with a focus on Enterprise.</li> <li>Experience in CCaaS, CX, WEM, or ITSM technologies</li> <li>Specific vertical industry expertise (e.g., Retail, Financial Services).</li> <li>Proven track record of selling to enterprise and mid-market executives, with the ability to communicate technical merits and business value effectively.</li> <li>Strong interpersonal, communication, persuasion, presentation, and writing skills.</li> <li>Outstanding problem-solving skills and the ability to meet business requirements with technical solutions.</li> <li>Demonstrable understanding of common cloud architecture and integration concepts.</li> <li>A bachelor’s degree or equivalent experience is required; a graduate degree is a plus.</li> </ul>#LI-WO1#LI-REMOTEZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.The US annualized OTE (On Target Earnings) range for this position is $138,000.00-$206,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.About Zendesk - Champions of Customer ServiceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

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