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<h2>About the team</h2>Spruce, a Zillow® Group company, was founded in 2016 to deliver fast, frictionless and secure real estate closings, representing more than $20 billion of transactions nationwide. We are a team with diverse backgrounds and perspectives, from respected title and real estate industry veterans to innovative product managers, engineers and data scientists. What brings us together is our passion for building a better closing experience. We believe that the future of real estate will be driven by automation, efficiency, and digital experiences. Our mission is to provide the products and services necessary to make that happen. We believe that the future of real estate will be driven by automation, efficiency, and digital experiences. Our mission is to provide the products and services vital to make that happen!<h2>About the role</h2>Spruce is looking for a Senior Clearance Associate to join a small Title Solutions team making a big impact. This role requires the individual to quickly adapt to support teammates and customers’ needs while delivering a world-class experience through independent problem solving and deep knowledge of the curative function. The responsibilities of the Senior Clearance Associate role will include, but are not limited to, the following:<ul> <li>Review title commitments and attorney title opinion letters to identify matters to be cured prior to or at closing such as municipal liens, satisfaction of judgments, UCC-3 terminations, owner title affidavits, and survey affidavits. </li> <li>Coordinate with consumers, creditors, attorneys, and underwriters to cure issues reflected on title commitments, such as loans, liens, judgments, and taxes. </li> <li>Update title commitments to revise requirements and exceptions as new information becomes available during the clearance process, such as using a social security number to clear a judgment and remove the corresponding requirement. </li> <li>Interpret buyer and lender requests for title waivers and prepare a pro forma title insurance policy or marked-up title commitment. </li> <li>Draft deeds, affidavits, and escrow agreements in markets where allowed; order deeds and other legal documents from vendor and legal partners. </li> <li>Review and approve the following documents: surveys, divorce decrees, trust agreements, probate proceedings, bankruptcies, death certificates, entity articles, and court dockets. </li> <li>Search county records for recorded instruments such as releases. </li> <li>Input invoice charges to the settlement statement for fees accrued during the clearance process, such as surveyor invoices. </li> <li>Generate and revise Insured Closing Protection Letters (CPLs) </li> <li>Calculate title insurance premiums and prepare invoices itemizing all costs for title-only transactions in which Spruce fulfills title in states where an attorney serves as settlement agent. </li> <li>Communicate by phone and email with all parties in the transaction and help take and direct incoming calls on the general phone line </li> <li>Confirm all outstanding matters are cleared prior to or at close of escrow, while moving quickly and efficiently through a queue of urgent tasks. </li> </ul>In performing the above responsibilities, the Clearance Associate must adhere to performance metrics and turnaround times according to established service standards and key performance indicators, which metrics are closely monitored and reported on a weekly basis. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $25.60 - $38.40 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2>The ideal candidate will bring a passion for providing high-quality and timely service to internal and external customers and will thrive in a fast-paced, team-centric environment. Key attributes include <ul> <li>Seven years minimum of title industry experience; deep expertise in Maryland, Virginia, DC, Pennsylvania, Ohio, Michigan, Minnesota, Missouri, and/or New Jersey markets a plus </li> <li>High attention to detail </li> <li>Confidence with editing deeds, affidavits, and indemnity agreements </li> <li>Understanding of title clearance requirements, including ability to read title commitments, delete requirements and exceptions as appropriate, and prepare pro forma title policies. Test required</li> <li>Excellent verbal and written communication skills for consulting with underwriters on technical title issues and collaborating with attorneys, clients, and vendors </li> <li>Team player who maintains a positive attitude and supports teammate absences while managing multiple files of your own under tight deadlines within an ongoing pipeline </li> <li>Able to work in a startup environment and quickly adapt to frequent change, such as new client requirements and new market areas </li> <li>Proactive thinker who can see the big picture and who is resourceful and willing to take initiative and attempt to find a solution before escalating </li> </ul>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at <a href="#">RecruitingAccessibility@zillowgroup.com</a>.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.<h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Senior Clearance Operations Associate

<h2>About the team</h2>The UX Research team sits within a multidisciplinary team of researchers, Zillow Research &amp; Insights (ZRI), which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. We all play a significant role within the greater product and marketing organizations. ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team. We’re a tight-knit, fun-loving, and upbeat group. We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms. Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.<h2>About the role</h2>As a Senior UX researcher on our Consumer UX Research Team, you're responsible for shaping how Zillow leverages AI to craft exceptional customer experiences to reinvent and radically simplify home shopping. You'll provide our data-hungry team with meaningful customer insights and work with designers, design technologists, and cross-discipline partners to continuously learn and iterate our experiences. Our mission is to make Zillow the most-loved place to discover, buy, sell, and rent a home.Responsibilities<ul> <li>Apply appropriate qualitative and quantitative research methods to evaluate customer experiences and identify opportunities to improve Zillow’s customer experiences</li> <li>Lead research activities like user interviews, long-form surveys, site-intercept surveys, diary studies, co-design sessions, concept evaluation, and usability testing</li> <li>Synthesize and frame customer needs to guide product strategy and innovation</li> <li>Lead multiple projects independently, prioritize research efforts based on business objectives, and drive a research roadmap for a multi-disciplinary team within our AI organization</li> <li>Uphold responsible AI development practices to ensure ethical, transparent, and fair usage of AI technologies</li> <li>Present research insights and regularly engage with designers, design technologists, product managers, data scientists, applied scientists, engineers, and other researchers</li> <li>Travel to in-person collaboration sessions and team building events ~6-8 weeks per year</li> <li>Contribute, learn, grow, and have fun</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $145,500.00 - $232,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li> 5+ years executing UX research or similar role conducting primary research in an applied setting</li> <li>Expertise designing and executing evaluative research studies to assess digital experiences</li> <li>Experience moderating remote/virtual research with research participants (e.g., interviews, usability testing)</li> <li>Expertise in survey design</li> <li>Expertise in descriptive and inferential statistics</li> <li>Expertise with data analysis using R or Python and familiarity with SQL</li> <li>Proven track record thriving in a fast-paced, collaborative environment exploring ambiguous opportunity areas</li> <li>Adept prioritizing research activities to deliver practical insights and direction quickly</li> <li>Programmatic thinker able to stand-up and execute multi-phased efforts and research programs</li> <li>Interest in exploring new experimental methodologies and tools</li> <li>Hands-on experience experimenting with AI tools in research workflow and curiosity about AI industry trends and AI consumer experiences</li> <li>Strong product sense</li> <li> Nice to have: PhD in relevant field (Human computer interaction, psychology, cognitive science) </li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Senior UX Researcher,

<h2>About the team</h2>At Zillow, we are revolutionizing the online real estate industry and empowering millions of people in the process. Our mission is to give people the power to unlock life’s next chapter through a seamless, on-demand real estate transaction experience! The Zillow Group Payment Program Management Team is a team dedicated to driving our team towards achieving its mission of delivering timely, complete, and accurate billing processes.<h2>About the role</h2>We are seeking a Senior Analyst to join our Payment Program Management team! As a Senior Analyst, you will play a pivotal role in overseeing the execution of billing and payments projects, while also analyzing operations, identifying areas for improvement, and implementing enhancements to optimize efficiency and accuracy across all Zillow billing and payment workflows in our Enterprise Billing Software system, Zuora. We are seeking individuals with a keen strategic mindset and passion for precision for the following responsibilities:<ul> <li>Evaluate billing and payments operational processes to improve existing flows in collaboration with various teams.</li> <li>Drive operational projects to improve efficiency and functionality in Zuora with both up and downstream systems.</li> <li>Serve as primary contact for SOX and compliance reviews.</li> <li>Gather business solution platform requirements from key customer business stakeholders</li> <li>Document and plan customized business software features based on requirements gathering process</li> <li>Analyze upstream customer ERP system scenarios and transform into actionable recommendations across functions</li> <li>Review changes, test results, and custom solutions to ensure they meet customer expectations</li> <li>Lead UAT review and approval processes alongside cross functional stakeholders</li> <li>Support solution deployment to final production of customized solutions</li> <li>Serve as a Zuora SME to support a variety of Zuora configurations, as needed, based on business changes and upstream system modifications</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $75,100.00 - $119,900.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Bachelor's Degree in Computer Science, Applied Sciences, Finance, or Accounting</li> <li>5+ years experience in a fast-paced technology company, focusing on Finance, eCommerce, and operational and support models</li> <li>5+ years Accounting or Corporate Finance, with experience working in Enterprise ERP/Billing software (Zuora, NetSuite, Oracle)</li> <li>Familiarity with PCI, NACHA, and SOX audit requirements, controls and compliance initiatives</li> <li>Strong analytical skills with advanced proficiency in Microsoft Office Suite</li> <li>Experience with BI/analytics software like Domo, Pazien, Tableau, etc.</li> <li>Highly organized and efficient professional, adept at cross-functional teamwork and task prioritization</li> <li>Outstanding business acumen, quick learner, problem solver, great communicator, and interpersonal skills</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Senior Analyst, Accounts Receivable Process

<h2>About the team</h2>Are you looking for an opportunity to help millions of customers “get home,” navigating one of the biggest life decisions they'll ever make? Our team of Technical Program managers work with Product Managers, Designers, Engineers, Data Scientists, Researchers, and our go-to-market teams to build and launch products and experiences that transform the real estate industry and make “getting home” easier. As a member of the Product Program &amp; Operations team, you will be part of the larger team orchestrating how the product development organization plans and works together at Zillow by bringing our products to life!<h2>About the role</h2>As a Senior Technical Program Manager (or TPM), you will drive our largest and most crucial product development-driven programs from inception to market, working across multiple product, design, engineering teams, as well as marketing and front-line operations organizations to ensure our products achieve our intended outcomes with our customers and partners.Our programs focus on end-to-end experiences for customers actively shopping, renting, touring, or financing their home, and industry-leading platforms and tooling for the real estate agents they partner with.Responsibilities include, but are not limited to:<ul> <li>Coordinate and drive initiatives, features, milestones, and release plans to ensure timely delivery and adoption across teams, including Product Management, Design, UX Research, Engineering, Marketing, and Sales.</li> <li>Align program goals with Zillow’s strategic objectives and make data-driven recommendations for adjustments.</li> <li>Create and refine program plans, assess and mitigate risks, manage dependencies, and balance business needs versus technical constraints.</li> <li>Engage leadership to find paths forward in difficult situations.</li> <li>Facilitate strategic conversations on prioritization and trade-offs, including headcount management and budgeting.</li> <li>Build strong relationships across Product, Engineering, Design, and other TPMs.</li> <li>Identify risks, highlight duplication, and anticipate/mitigate bottlenecks.</li> <li>Facilitate the rhythm of the business and key reviews for the product and engineering leadership.</li> <li>Help teams leverage shared tools and ways of working.</li> <li>Contribute to the product development program team community processes. </li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $145,500.00 - $232,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>5+ years of Product/Software Program Management experience, with a focus on delivering large, cross-functional, highly integrated B2C or B2B2C product programs.</li> <li>Technical degree (computer science) or equivalent work experience with product and software development teams.</li> <li>Proven track record of leading cross-functional groups to deliver quality products on time.</li> <li>Highly organized with strong analytical, problem-solving, and prioritization skills.</li> <li>Excellent verbal and written communication skills, including outstanding facilitation skills.</li> <li>Ability to connect detailed plans to higher-level strategies and bridge agile and waterfall methodologies.</li> <li>Strong relationship-building skills with internal stakeholders.</li> <li>Capable of crafting mutually beneficial solutions and implementing strategies in a fast-paced setting.</li> <li>Ability to influence without direct authority and partner with cross-functional teams to achieve shared goals. </li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Senior Technical Program Manager

<h2>About the team</h2>The Rentals team operates in a strong team-oriented environment, and while we have individual goals, we work together to provide the BEST client experience in the industry. We work hard, roll up our sleeves, dig in and get work done; resulting in a high quality, consistent and world class client experience.<h2>About the role</h2>Business Advisors are driven to provide clients with the best customer service in the industry and focused on net property and book growth. They are obsessed with client success and know that Zillow is the best place for clients to achieve that success. They work to mine opportunities in existing client portfolios. As a part of the Zillow Rentals Team, Business Consultants are comfortable in a fast paced, ever changing environment. They have a positive, can-do attitude!Responsibilities Include:<ul> <li>Drive the new business sales cycle including identifying potential clients, resolving prospect’s needs, negotiating and closing.</li> <li>Be an expert in all Zillow Rentals Network products and services Perform a high volume of calls to secure new accounts and increase participation from multifamily rental management companies.</li> <li>Utilize Salesforce.com to prospect, log activity, manage your calendar and opportunities.</li> <li>Clearly communicate performance expectations to clients internally and externally.</li> <li>Meet and exceed assigned sales quota.</li> <li>Excel in high level conversations and presentations with decision makers with the focus on building positive relationships in order to drive business results.</li> <li>Serve as a brand ambassador for Zillow Group, representing the best interests of the company, its advertisers, and industry partners.</li> <li>Represent the voice of the customer to influence product, marketing and sales process and improvement</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $25.95 - $41.45 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>2+ years of experience in outside sales, business to business sales and/or selling into accounts with complex/multiple decision makers.</li> <li>Proven track record meeting and exceeding sales goals and other key performance metrics.</li> <li>Possess high energy and a strong desire to achieve top results with a charismatic, positive “can-do” attitude via the phone and in person.</li> <li>High degree of ownership and dedication to work quickly and accurately in a rapidly changing environment.</li> <li>Ability to prioritize and utilize time management Excellent written/verbal communication skills.</li> <li>A passion for high level conversations with decision makers and influencers. Highly proficient in Microsoft Office and Windows-based applications.</li> <li>Proficient use of excel and Salesforce and other data analytic tools, including Google Analytics Salesforce.com or other CRM experience preferred.</li> </ul><h2>Transferable Skills</h2>Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. Do you have transferable skills or related experiences? We encourage you to apply!<h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at <a href="mailto:RecruitingAccessibility@zillowgroup.com" target="_blank">RecruitingAccessibility@zillowgroup.com</a>.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Business Advisor, SMB Small, Rentals

<h2>About the team</h2>The Connections Platform org at Zillow is dedicated to creating seamless and meaningful connections between our customers and their move team, regardless of where they are in their home-buying journey! Connections Platform is comprised of four individual teams including: - The Centralized Lead Platform, which is designed to ingest, process, and route leads across Zillow's various services, ensuring a standardized and efficient lead management process. - Switchboard Conversations facilitates communication between consumers and professionals through SMS, voice, and email, providing centralized compliance and subscription management. - Switchboard FindPro orchestrates the handoff between customer and internal operators (i.e. Agents, Loan Officers, Closing Services). These handoffs leverage Twilio to for real-time voice connections. - Pearl focuses on leading the pre-connection experience, ensuring that customers are effectively connected to Zillow professionals through initiatives like lead routing and cross-sell workflows. Together, these platforms enhance Zillow's ability to manage leads, facilitate communication, and ensure seamless customer connections. Our mission is to provide platforms that enable these connections dependably, ensuring a smooth and personalized experience for our users. We focus on platform solutions that integrate backend operations, scale to handle increased traffic, and enable client teams to solve their problems directly through their development teams. Our team is committed to enhancing reliability, observability, and security while fostering innovation and efficiency.<h2>About the role</h2>As a Senior Engineering Manager of the Guardians team within the Centralized Lead Platform, you will play a critical role in delivering business value by solving sophisticated problems that span multiple teams and organizations. You will partner with fellow leaders to identify and align on problems, bringing to bear your deep expertise to build sophisticated solutions. Your impact will be felt across the company as you shape technical strategies, influence architectural decisions, and mentor other engineers. You will be responsible for building systems that are flexible, maintainable, secure, and testable, ensuring they can scale and adapt to the evolving needs of the business.As a Senior Manager, Software Engineering Connections Platform, you will:<ul> <li>Lead the design and implementation of sophisticated systems that span multiple teams and organizations.</li> <li>Mentor and guide other engineers, fostering a culture of technical excellence and continuous improvement.</li> <li>Collaborate with product managers, principal engineers, and other stakeholders to align on technical strategies and solutions.</li> <li>Ensure the systems you build are secure, reliable, efficient, and maintainable.</li> <li>Communicate effectively with a wide range of audiences, tailoring your message to the needs of each group.</li> <li>Drive operational excellence, proactively identifying and resolving issues to maintain system health and performance.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $201,700.00 - $322,300.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Proven experience delivering high-quality production code working with a team.</li> <li>Hold a BS in Computer Science or related field; OR 12 years relevant non-internship experience.</li> <li>Proven experience in back-end (Golang, C#, Java, AWS Infra) technologies. Front-end technologies (React, AngularJS, JavaScript, HTML, CSS) is a plus.</li> <li>Experience building or leading platforms is required for this role. History of building solutions centered around Lead Ingestion is a plus.</li> <li>Own the quality of your team’s feature work through test automation and monitoring.</li> <li>Strong problem-solving skills, with the ability to make high-judgment decisions in sophisticated and ambiguous situations.</li> <li>Have been recognized as a technical leader on your team and have a sizable impact beyond your team.</li> <li>Passionate about setting standard methodologies and raising the bar for testing, code quality, and maintainability - not only for the team but for the entire engineering organization.</li> <li>Have a growth mentality and a desire to grow and improve your skills while inspiring others.</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Senior Manager, Software Engineering

<h2>About the team</h2>Eager to reinvent the way people find their next home? The Zillow Artificial Intelligence (AI) &amp; Experience team is responsible for the development of novel models and experiences that strive to reinvent what it looks like to find and secure a home. Our goal is to reinvent home shopping through highly personalized, seamless experiences that are augmented with unique, rich media, insights, and action. We build upon a foundation of quantitative and qualitative understanding of our customers to rapidly test, iterate, and launch customer experiences on the United States’ largest online real estate marketplace. Our team is staffed with applied scientists, engineers, designers, researchers and product managers, partnering closely with teams across Zillow to deliver highly tailored, trusted experiences for millions of customers.<h2>About the role</h2>Are you passionate about using the latest Multimodal AI to reinvent and radically simplify home shopping? We are seeking a highly experienced and technical Principal Product Manager to join our AI &amp; Experiences team, focusing on growing Zillow's ability to observe and comprehend the world that surrounds home shopping (homes, neighborhoods, documents) through advanced multimodal AI.At Zillow, we recognize that home shopping is inherently a multi-sensory experience. We are looking for a technical, visionary product thinker that can lead us through evolving our existing AI systems to build novel, scaled digital experiences that capture the richness of viewing a home and location in-person. This role will focus on advancing our capabilities across multiple modalities including: computer vision for property feature recognition and room classification, natural language understanding for property descriptions and user queries, multimodal fusion for richer property understanding, and document understanding and intelligence.<h2>Key responsibilities include:</h2><ul> <li>Spearhead the strategic innovation and integration of multimodal and computer vision AI technologies across Zillow's customer-facing experiences, balancing brand-new innovation with practical deployment.</li> <li>Identify and complete key opportunities for creative customer experiences, developing innovative methods for buyers &amp; renters to gain deeper insights into homes and locations.</li> <li>Develop and evolve our multimodal AI roadmap, ensuring alignment with both technical feasibility and customer value.</li> <li>Work closely with applied scientists, machine learning engineers, designers, and researchers to use Zillow's extensive real estate dataset for training models and developing experiences.</li> <li>Translate complex technical capabilities into valuable, high-impact user experiences, focusing on visual, textual, and spatial data streams.</li> <li>Lead cross-functional teams to deliver AI products from conception to production, ensuring robust model deployment, performance monitoring, and iterative improvements.</li> <li>Drive responsible AI practices, addressing challenges around data privacy, bias mitigation, and fair housing compliance.</li> <li>Stay informed about new technologies and industry trends to continuously push the team forward in innovative ways.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $186,700.00 - $298,300.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2>This is a high-priority problem space, and the team needs an innovative, deeply technical, and self-starter Principal Product Manager who has experience with building complex, multimodal systems and solutions at scale.<ul> <li>8+ years in a D2C/B2C product management role leading and testing AI products at scale (millions of customers), with at least 3+ years focused on multimodal AI systems spanning computer vision, natural language processing (NLP), and multi-modal fusion architectures.</li> <li>Technical proficiency in modern AI approaches, encompassing: Previous involvement with foundational models, grasp of computer vision techniques (object detection, semantic segmentation, image classification), understanding of multimodal fusion methodologies for integrating data from various sources, knowledge of architecture supporting popular computer vision models, and awareness of Machine Learning Ops standard methodologies for large-scale AI systems.</li> <li>Track Record of Shipping Complex ML/AI Products: Demonstrated success in bringing computer vision or multimodal AI products from conception to production at scale. Experience with model deployment, integration of complex data pipelines that handle multiple input modalities (images, text, sensor data, etc.), performance monitoring, and iterative improvement cycles.</li> <li>Strong Product Sense in Solving in AI Applications: Ability record to translate raw technical capabilities into valuable, high-impact user experiences. Understanding of the possibilities and limitations of computer vision in a real customer context.</li> <li>Cross-Functional Leadership in Technical Environments: Collaborate with ML engineers, scientists, designers to make technical trade-offs, aligning with customer vision.</li> <li>Lead on 0 to 100 Products: Navigate ambiguity in a fast-paced setting, adapt to new technologies, apply rigorous learning and testing, and scale expertly.</li> <li>Responsible AI Champion: Experience addressing ethical considerations such as bias detection and mitigation, privacy preservation, and compliance with relevant regulations.</li> </ul><ul> <li>Skilled communicator (both written and verbal) capable of explaining complex technical ideas to executive partners and technical audiences.</li> <li>Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

27 Zillow Jobs