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<h2>About the team</h2>The Technical Accounting team is a collaborative group within Zillow Group’s Finance organization. As a tactical and collaborative team within the Finance organization, we own accounting policy and serve as internal subject matter experts, providing guidance and support to both the broader accounting organization and business partners.<h2>About the role</h2>We are seeking a highly skilled and motivated Technical Accounting Manager to join our Accounting team. In this critical role, you will be responsible for researching, analyzing, and documenting the appropriate accounting treatment for new and complex transactions in accordance with U.S. Generally Accepted Accounting Principles (U.S. GAAP). You will play a key role in supporting Zillow Group’s growth and innovation, particularly in areas such as mergers and acquisitions, partnerships, leases and lease modifications, share-based compensation, and new product offerings.<h2>You Will Get To:</h2><ul> <li>Research, interpret, and document technical accounting analyses for new and unusual transactions, including M&amp;A, partnerships, leases, share-based compensation, and new business initiatives.</li> <li>Prepare high-quality technical accounting memos and position papers to support conclusions and facilitate internal and external audit reviews.</li> <li>Collaborate with business leaders, legal, finance, facilities, and external auditors to ensure accurate and timely accounting for complex transactions.</li> <li>Monitor, assess, and communicate the impact of new and emerging accounting standards relevant to Zillow Group.</li> <li>Provide technical accounting guidance and training to finance and business teams.</li> <li>Support special projects and other duties as assigned by leadership.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC the standard base pay range for this role is $97,400.00 - $155,600.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Deep knowledge of U.S. GAAP with demonstrated experience in technical accounting research and documentation.</li> <li>Exceptional problem-solving and critical thinking skills, with a passion for technical accounting.</li> <li>Excellent written and verbal communication skills, able to clearly explain complex concepts to both Finance and non-Finance stakeholders.</li> <li>Strong collaboration skills and experience working with cross-functional teams and external stakeholders.</li> <li>High attention to detail and ability to manage multiple priorities in a fast-paced environment.</li> </ul><ul> <li>6+ years of accounting experience, ideally with a Big 4 public accounting firm and/or in a technical accounting role at a public company.</li> <li>Bachelor’s degree in Accounting or related field required.</li> <li>Active CPA license required.</li> <li>Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Technical Accounting Manager

<h2>About the team</h2>At Zillow, our mission is to give people the power to unlock life’s next chapter. Zillow’s Artificial Intelligence Org plays an important part in delivering unique AI-powered experiences for the hundreds of millions of customers who visit Zillow websites each month. The Mortgage Operations AI team will be leading the efforts to streamline the loan production process, enable a fully digital financing experience, and provide consistent, unbiased, and personalized loan recommendations. It will make the home-buying process less daunting and more manageable while allowing Zillow to scale its mortgage business and help Loan Officers build great relationships by providing buyers the best loan product that works for them.<h2>About the role</h2>Zillow is looking for an experienced leader to help us transform the home financing process. As manager of the Mortgage Operations AI team, you’ll lead a skilled team of applied scientists, software developers, and machine learning engineers working together toward achieving significant impact. You’ll need to bring your curiosity and willingness to work through ambiguity as we introduce AI and ML to a complex domain. You Will Get To<ul> <li>Lead and develop a team of machine learning scientists and engineers</li> <li>Become an expert in the home financing/mortgage origination process from end to end</li> <li>Partner closely with ZHL’s and AI product leaders on the vision, strategy, prioritization, and execution for our “mortgage factory”</li> <li>Contribute to the long-term vision for AI and Machine Learning in Zillow Home Loans</li> <li>Collaborate with principal scientists and engineers to design and implement solutions to achieve shared technical vision.</li> <li>Foster a culture of innovation and collaboration in the team while maintaining high standards for quality and accountability </li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC the standard base pay range for this role is $182,100.00 - $290,900.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2>We are looking for a candidate with a strong background in Machine Learning and experience designing, scaling, and evolving sophisticated AI and ML systems. The candidate should have:<ul> <li>Strong understanding of Machine Learning and Natural Language Processing fundamentals</li> <li>Experience with Machine Learning tools and Frameworks (e.g., PyTorch, Transformers, XGBoost, scikit-learn, etc.)</li> <li>1+ years of management experience.</li> <li>5+ years of experience prototyping and delivering Machine Learning products</li> <li>Vision and passion for AI and Machine Learning use cases and applications</li> <li>Excellent communication skills and a strong passion for collaboration across organizational boundaries.</li> <li>Passionate about supporting the growth and development of their team’s careers.</li> <li>A graduate degree in CS, Statistics, Applied Math, or related STEM field, or equivalent experience in an applied research setting</li> </ul>Bonus Qualifications:<ul> <li>Experience with generative AI or large language models and related technologies (knowledge retrieval solutions, for example).</li> <li>Experience collaborating with science, engineering, design, research, and product partners in a team environment.</li> <li>Experience working in a regulated financial space or in FinTech is a plus</li> <li>Publications in Machine Learning or AI-related journals and conferences</li> <li>Doctoral-level degree in a STEM-related field </li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Manager, Machine Learning Engineer - Mortgage Operations Team

<h2>About the team</h2>Zillow Home Loans (ZHL) provides customers with a streamlined option for their home financing needs. By utilizing Zillow's home-buying expertise and cutting-edge technology, we’re working to create an easier, smoother ‘check-out’ experience for real-estate transactions. The Business Operations (“BizOps”) team serves as the central nervous system of ZHL, responsible for defining and delivering ZHL’s next phase of evolution and growth. This team focuses on our most critical and strategic cross-company projects, ranging from overall company strategy to owning key strategic projects in partnership with senior-most leaders across Zillow Group.<h2>About the role</h2>The Sr. Program Manager, Business Operations will tackle a variety of unstructured challenges, diving into a wide array of problems that drive impact for ZHL across sales, operations, product, go-to-market, and analytics. The focus of this role will be to help ZHL grow by analyzing business trends and evaluating growth opportunities, identifying white space and product strategy opportunities, supporting quarterly and annual planning, developing new operational processes, innovating our go to market strategy, and partnering with leadership on special projects. The role requires someone who is highly analytical and strategic, a great communicator, approaches problems in a structured manner, and is comfortable with ambiguity. You’ll get senior leadership exposure, focus on high-priority initiatives, and be plugged into every facet of the business. You Will Get To:Partner with senior leadership to drive growth and business impact of ZHL’s product organization:<ul> <li>Evaluate and identify growth opportunities:Perform market sizing, sensitivity analyses, and scenario modeling to identify and quantify revenue-generating product initiatives, with a focus on tools for internal sales enablement and customer experience improvements</li> <li>Influencing product strategy: synthesize customer pain points, competitive intel, and funnel data into clear roadmap recommendations for the Product Leadership Team.</li> <li>Drive funnel and performance analytics:Deep dive into the sales &amp; product conversion funnel, from lead to funded loan, and translate findings into concrete product or process recommendations.</li> <li>Develop executive-ready business cases:Prepare concise memos and presentations that link data insights to strategic choices, ensuring stakeholders understand the rationale and expected outcomes.</li> <li>Support quarterly planning:Support quarterly prioritization and OKR processes that rank proposed features by business impact and resource requirements, enabling leadership to make clear, data-backed prioritization decisions.</li> <li>Drive cross-functional projects: Coordinate with Product, Sales, Marketing, and Finance to plan and execute high-impact initiatives, monitoring progress against defined KPIs.</li> <li>Support high-priority leadership asks.Provide rapid, well-structured analyses when time-sensitive questions arise, giving executives clear options and trade-offs.</li> <li>Institutionalize operating rhythms: Support and refine OKR, KPI, and post-mortem processes that promote accountable decision-making and continuous improvement across the product organization.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC the standard base pay range for this role is $124,000.00 - $198,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Minimum of 6–9+ years of relevant experience, including 2+ years in top-tier management consulting or investment banking, plus experience working with product teams within startups, tech, or other high-growth settings. ​</li> <li>Data-driven problem solver with advanced Excel/Sheets skills and working knowledge BI tools (e.g., Looker, Tableau). SQL experience preferred.</li> <li>Proven at building market, financial, and funnel models to size opportunities and diagnose performance gaps.</li> <li>Clear communicatorwho turns analysis into concise, executive-ready memos and presentations; strong written and verbal presence with senior stakeholders.</li> <li>First-principles thinkerwho questions assumptions and designs pragmatic, scalable solutions.</li> <li>End-to-end project leaderexperienced in coordinating cross-functional teams (Product, Sales, Marketing, Finance) and delivering against defined KPIs.</li> <li>Familiar withproduct-development rhythms (OKRs, roadmap reviews, sprints) and comfortable partnering with PMs and engineers.</li> <li>Self-directed, adaptable, and effective in ambiguous, fast-moving environments.</li> <li>Nice to have: exposure to mortgage, housing finance, or related fintech domains.</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Sr. Program Manager, Business Operations - Product & Growth

<h2>About the team</h2>The Rentals Sales Team delivers innovative advertising solutions and business consultation for Multi-Family partners across the U.S. We are a high-energy, collaborative group dedicated to helping Zillow Group users make informed decisions about renting, buying, owning, and selling homes. Our team partners with rental property owners and operators, providing creative technology, strategic data, and robust training to drive client growth. We embody Zillow’s core values and play a key role in the company’s success. Come join us!<h2>About the role</h2>As a National Business Advisor, Rentals (NBA), you will support, retain, and grow advertising with our current Partners. The NBA will help Partners reach their business goals.As an NBA, you will support the immediate needs of Partners without assigned sales support of a Business Advisor or Sales Executive. You will be placed in a role with an assigned book of business consisting of currently advertising Partners, based on the business’s needs.You Will Get To: <ul> <li>Serve as a brand ambassador for Zillow Group, representing the interests of the company, advertisers, and industry partners.</li> <li>Mentor and educate partners on Zillow’s products and services to achieve shared goals.</li> <li>Consistently meet or exceed revenue and retention metrics.</li> <li>Conduct regular business reviews with partners to assess goals, analyze results, and provide recommendations.</li> <li>Analyze data and communicate insights to identify strengths and opportunities for partners.</li> <li>Demonstrate expertise in local real estate trends, compliance, and market activity.</li> <li>Utilize Zillow’s tech stack, including Salesforce and analytics tools, to manage your business and client relationships.</li> <li>Represent the voice of the customer to influence product, marketing, and sales process improvements </li> </ul>This role has been categorized as a Field position. “Field” employees perform the majority of their work in a specified geographic location set by their management team. Employees are expected to live within a reasonable commuting distance to their region and/or service area. ZG has not defined a reasonable distance and expects employees will use judgment in determining this for themselves and understand the implications regarding time commitment and cost of daily commute.In California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC the standard base pay range for this role is $35.90 - $57.30 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>2+ years of experience in outside sales, business-to-business sales, or selling into accounts with multiple decision makers.</li> <li>Proven track record of meeting or exceeding sales goals and key performance metrics.</li> <li>High energy, positive attitude, and a strong drive to achieve results.</li> <li>Strong ownership mindset with the ability to work quickly and accurately in a dynamic environment.</li> <li>Excellent time management and prioritization skills.</li> <li>Outstanding written and verbal communication abilities.</li> <li>Skilled at building relationships and engaging in high-level conversations with decision makers.</li> <li>Proficient with Microsoft Office, Salesforce, and data analytics tools such as Excel and Google Analytics.</li> <li>Experience with CRM systems (Salesforce.com or similar) preferred.</li> </ul><h2>Transferable Skills</h2>Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.<h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

National Business Advisor, Rentals

<h2>About the team</h2>The Capacity Planning Forecast analyst is part of the Contact Center Operations team at Zillow. We support multiple lines of business with planning and setting strategic direction, identifying and influencing how strategy is implemented, and ensuring accountability for the outcomes. We are heavy hitters who think big, adapt quickly, and team up to deliver results!<h2>About the role</h2>The Capacity Planning Forecast Analyst is a key contributor to and leader of planning and strategy for Zillow. The analyst showcases their expertise in forecasting and long-term planning, being able to shift between traditional workforce planning frameworks and new and innovative models to meet the evolving needs of the programs we support. The analyst collaborates with partners across Zillow to improve planning models, optimize staffing strategies, and deliver agile resource allocation. The analyst will be proficient in seeing opportunities in data, producing stories that present those insights, and influencing leaders to adjust or adopt new changes to their strategic plans.<h2>You Will Get To:</h2><ul> <li>Build capacity planning and forecast models from the ground up</li> <li>Innovate on existing workforce planning concepts and create new models which address fast paced operations in a licensed or deferred/funnel sales and support workflow</li> <li>Improve the accuracy of forecasts and provide analysis to identify, assess and mitigate risks associated with changes to key business drivers</li> <li>Influence planning strategies for Operations teams by optimizing staffing inputs and finding opportunities to improve delivery of work hours</li> <li>Partner with Finance, Product, Business Analytics and Operations teams to align on contact center costs for both internal and vendor organizations</li> <li>Drive cost savings initiatives around FTE capacity planning through occupancy and schedule efficiency, queue design, and workload simplification</li> <li>Provide solutions and recommendations to improve operational efficiency, including the optimization of performance and cost per contact metrics</li> <li>Report out on interval, daily, weekly and monthly performance against plan</li> <li>Other duties and responsibilities as assigned</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Bachelor's degree or equivalent experience, preferably in Operations, Finance, Business Administration, or other quantitative field preferred</li> <li>3-5 years of forecasting and capacity planning experience in a multi-channel contact center environment</li> <li>Experience using workforce management applications to assist with planning processes (preferably using Aspect)</li> <li>Experience using administrative and reporting functions in interaction (ACD, CRM) platforms such as Genesys or Salesforce</li> <li>Sophisticated user of Microsoft Excel / Google Sheets. Ability to create pivot table, nested formulas, visualizations and build queries to import/export data from multiple sources</li> <li>Strong financial and business sense, and ability to demonstrate analytical capability</li> <li>Proficiency in planning using productive hours models to optimize workforce efficiency</li> <li>Experience collaborating with outsourced vendors to enhance operational performance</li> <li>Able to work independently and creatively in ambiguous environments</li> <li>Excellent verbal and written skills</li> <li>High accuracy of work; champions open two-way communication; be a problem solver; Ask the right questions</li> </ul><h2>Transferable Skills</h2>Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. Do you have transferable skills or related experiences? We encourage you to apply!<h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Senior Capacity Planning Analyst

<h2>About the team</h2>The Zillow Experimentation Platform (ZEXP) team is pivotal in enabling Zillow Group’s Product, Engineering, and Science organizations to test bold ideas, validate strategies, and accelerate innovation. Our mission is to make trustworthy, self-service experimentation possible for anyone, regardless of their role, by providing powerful tools, guidance, and scientific rigor. We are part of the Core Data Tech organization, partnering with engineers, data scientists, and machine learning practitioners to scale experimentation and measurement across the Zillow ecosystem. Our work fuels Zillow’s Housing Super App strategy by enabling fast, safe, and accurate decision-making rooted in data and experimentation. Learn more about what we’re building at zillow.com/tech and zillow.com/tech/data-analytics<h2>About the role</h2>As a Principal Applied Scientist, you will be a key scientific and strategic leader in advancing Zillow’s experimentation capabilities. You will design, validate, and scale statistical methodologies that underpin trustworthy experimentation across a wide range of products, platforms, and customer experiences. Your work will drive innovation at scale – improving our core experimentation infrastructure and empowering teams with scientifically grounded tools and frameworks to make faster, smarter decisions.This role blends deep technical expertise in statistics and causal inference with strong product intuition, exceptional cross-functional influence, and a strong sense of ownership. It is ideal for a scientist who thrives at the intersection of applied research and large-scale impact and is passionate about building robust and trustworthy experimentation practices.<h2>You Will Get To:</h2><ul> <li>Lead an independent evaluation of Zillow’s current experimentation practice, identifying key strengths, weaknesses, and opportunities for improvement in experiment quality and reliability</li> <li>Design, validate, and scale statistically rigorous methodologies for experiment design, analysis, and validation</li> <li>Collaborate closely with engineers, product leaders, and scientists to build scalable, self-service tools and automated guardrails to prevent common causes of experiment restarts and manual interventions</li> <li>Drive Zillow’s strategy for high-confidence inference and measurement across online and offline channels on our ML and Agentic AI platforms</li> <li>Contribute to the Experimentation Platform’s scientific strategy and roadmap, identifying emerging opportunities and guiding technical investments</li> <li>Foster a strong culture of scientific rigor, collaboration, and mentorship across teams, promoting the adoption of best practices in experimentation</li> <li>Share Zillow’s scientific contributions in the field of experimentation through internal and external channels</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC the standard base pay range for this role is $186,700.00 - $298,300.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Deep expertise in online experimentation, including frequentist and Bayesian methods, causal inference, and a thorough understanding of experimentation maturity models</li> <li>Proven track record of designing and scaling statistical frameworks for experimentation and measurement at a technology company</li> <li>Strong understanding of the common challenges in online experimentation platforms, including Sample Ratio Mismatch, experiment interference, and data interpretation pitfalls, and experience in developing solutions for these issues</li> <li>Outstanding collaboration and communication skills – able to explain sophisticated methodologies to both technical and non-technical audiences and partner effectively</li> <li>Proficient in scientific computing tools and languages such as Python, R, SQL, and experience with relevant libraries (e.g., NumPy, Pandas, scikit-learn)</li> <li>Demonstrated ability to drive adoption of new methodologies and processes within a cross-functional environment</li> <li>A proactive and strategic problem solver with a passion for improving the quality and impact of online experimentation</li> </ul><h2>Qualifications:</h2><ul><li>PhD and 6+ years, or MS and 8+ years, of experience in Statistics, Econometrics, Machine Learning, Operations Research, or a related field</li></ul><h2>Transferable Skills:</h2>Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experience.<h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Principal Applied Scientist, Experimentation

<h2>About the team</h2>The Zillow Agent Software &amp; Advertising (ASA) Sales team partners with the best real estate professionals in the country, enabling them to deliver best in class experiences for home shoppers. The ASA sales org is a diverse team that works toward the common objective of helping our customers surpass their goals and build their businesses. Our team embodies Zillow’s Core Values and exemplifies them through all of the work we do. We challenge assumptions and bring ideas to the table that will push our business forward. We are a highly collaborative team seeking an exceptional sales professional to accelerate our growth across our Strategic Customer Segment.<h2>About the role</h2>A Strategic Advisor on Zillow’s Agent Software and Advertising team is responsible for the revenue growth and retention of a dedicated book of business with our top customer segment. They will build and maintain strong customer relationships by prioritizing deep discovery, demonstrating industry and product expertise and leveraging data and analytics to provide consultative solutions tailored to their customers' business goals. Strategic Advisors have a comprehensive approach to every customer interaction inclusive of detailed account plans and consistently executing on advanced sales methodologies (MEDDPICC / BANT) focused on driving revenue and customer satisfaction through multi-product offerings. They have experience managing large, complex accounts with multiple stakeholders across various product lines. Success in this role requires strong consultative sales and analytical skills, a focus on customer success, and the ability to thrive in a dynamic and team-focused environment. Key Responsibilities: Revenue: <ul> <li>Identify and engage decision makers, build strategic customer relationships and drive multi-product revenue growth in your dedicated BoB.</li> <li>Churn Prevention: Through recurring Strategic Business Revenues and precall planning, understand your customer’s pain points and get ahead of it prior to it becoming a risk to the business. </li> <li>Account Planning and Pipeline Management: Build detailed Account Plans analyzing all parts of a customers’ business to lay out a monthly, quarterly and annual growth and revenue plan for each account. Understand how to map the whitespace in each account, and drive the sale of additional products while preserving existing revenue from current product usage. Know when and how to engage internal Executive Sponsorship and leverage it ‘before’ it is needed. </li> <li>Leverage Data: Understand how to leverage and source detailed customer success reporting and present complex analysis and recommendations, customized to the customers’ specific real estate business needs.</li> </ul> ​ Execute consistent Sales Process: <ul> <li>Consistently executes on MEDDPICC or similar advanced discovery framework to establish comprehensive assessment of customer needs, pain points and decision-making criteria, enabling them to most effectively provide solutions and focus on high potential opportunities.</li> <li>Sales Hygiene and Organization: Consistently maintain up-to-date sales tools, including CRM and APs, with accurate activity information to effectively manage their book and identify areas leadership can help. </li> <li>Effective Communication: Clearly communicate complex ideas to diverse audiences and articulate internal requests effectively.</li> </ul> ​ Industry and Product Expertise: <ul><li>Being an industry expert with a deep understanding of our products/services to effectively communicate complex solutions and compelling value propositions to benefit our customers. Proficient in our competitive landscape and market influences that can impact business decisions and can have trusted advisor level discussions with Customers.</li></ul> ​ Teamwork and Leadership: <ul><li>Support teammates and serve as the example for the broader organization by consistently meeting/exceeding inputs and outputs, sharing knowledge and information when learned, understanding best practices after trainings and always leveraging them to improve performance.</li></ul> This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $97,400.00 - $155,600.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Minimum six years experience in a full cycle, B2B, sales role, preferably in a complex industry with changing regulatory dynamics or selling a complex product</li> <li>Have experience successfully achieving a higher quota from fewer Accounts because they understand each Account’s larger business needs, challenges, and opportunities </li> <li>Experience working with multiple stakeholders on complex sales across multiple products</li> <li>Experience working diverse customer base within a book of business including SMB, MM and Strategic Accounts. </li> <li>Strong analytical skills and ability to own bottoms up forecasting </li> <li>Exceptional business acumen, communication and negotiation skills</li> <li>Deep understanding of sales processes and methodologies, MEDPICC and Challenger as examples </li> <li>Travel required-25%, as this role is regularly in the field visiting customer to build trust and strengthen relationships</li> <li>Real Estate experience preferred, not required</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Strategic Advisor, Agent Software and Advertising

<h2>About the team</h2>As AI transforms how we work, we’re looking for a technically skilled and facilitation-savvy professional to join our Learning &amp; Development team as we scale AI literacy and application across the enterprise. In partnership with our Head of AI, this role will lead the design and delivery of AI-related learning experiences, ranging from live demos and hands-on workshops to team-specific enablement sessions. Unlike traditional L&amp;D roles, this position requires deep curiosity and competence in AI tools and techniques — especially generative AI — along with the ability to simplify complex topics, engage diverse audiences, and drive real-world application.<h2>About the role</h2>What You’ll Do: ​<ul> <li>Partner with the Head of AI, L&amp;D team, and business leaders to define and deliver our enterprise AI learning strategy. </li> <li>Design and facilitate engaging, hands-on learning experiences that build AI understanding and confidence across the organization. </li> <li>Lead live demos, practical workshops, and team-specific enablement sessions on AI tools and use cases for multiple teams per week. This includes a wide-variety of clients across the enterprise (sales, tech, shared services, etc) </li> <li>Support teams in identifying opportunities to pilot and implement AI solutions in their work. </li> <li>Curate and continuously evolve a toolkit of AI learning resources — including internal playbooks, prompts, and training guides. </li> <li>Translate complex AI concepts into accessible, actionable learning for both technical and non-technical audiences. </li> <li>Stay on the leading edge of AI trends and tools; synthesize developments into relevant, timely learning content. </li> <li>Contribute to nurturing “AI champions” across departments to scale adoption organically, providing them with resources and facilitation support to amplify impact within their teams.</li> <li>Stay on top of trends, how other companies are scaling AI and recommend ways that Zillow can improve the way we are educating employees and managers to enable them with AI. </li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $105,900.00 - $169,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>8+ years of professional experience in Learning &amp; Development, enablement, or instructional design. </li> <li>5+ years of hands-on experience using and teaching tech tools, AI tools, including generative AI and LLMs (e.g., ChatGPT, Claude, Copilot).</li> <li>Demonstrated ability to learn and adapt to new technologies quickly. </li> <li>Strong facilitation skills with proven success leading engaging learning sessions across varied audiences. </li> <li>Experience building scalable learning programs that drive behavior change and adoption. </li> <li>A curious, self-starting mindset — you learn new tools quickly and enjoy helping others do the same. </li> <li>Excellent communication and collaboration skills; you build trust and drive outcomes across functions. </li> </ul><ul> <li>Experience working in tech-forward or transformation-oriented environments. </li> <li>Familiarity with prompt engineering, LLMs, or AI use case development. </li> <li>Experience creating learning journeys that include live, on-demand, and self-serve modalities.</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

AI Learning & Enablement Lead

<h2>About the team</h2>As a leading voice on the U.S. housing market, Zillow Group’s Economic Research team provides research, commentary and insight for a broad audience including public, industry and internal business stakeholders. The work of our data- and fact-driven team is powered by Zillow’s industry-leading living database of all homes, as well as publicly-available data sources, and our findings are unbiased and independent of Zillow’s business goals. We explore topics and developments that we deem exciting and important in the housing market and shed light on how changing conditions affect a variety of perspectives and decisions. Our work on such a critical market and its participants also contextualizes Zillow’s business performance and helps advise long run company strategy. At Zillow, you’ll work in a lively, collaborative atmosphere with a high-performance team with diverse data engineering and analytical skills.<h2>About the role</h2>We seek a dynamic, creative Head Economist to lead Zillow’s economic research and thought leadership. This high-impact leader will serve as Zillow’s top housing market expert for research and analysis efforts. With your presence in broadcast media and presentations to other internal and external stakeholders, you will be a public voice on affordability, supply, mortgage trends, and macroeconomic forces that impact the housing industry. This person will be responsible for harvesting Zillow’s proprietary and public datasets into compelling research on behalf of the customer and industry partners while informing internal strategy. You will oversee a team of economists and analysts to produce original research and partner across the company to embed economic insight into our products and business decisions. This is an excellent opportunity to shape both public discourse and the future of real estate technology at a national scale. The role will report to the Vice President of Strategic Affairs and Investor Relations.<ul> <li>Lead Zillow’s housing economics research team's research agenda and priorities. </li> <li>Produce and publish research blending Zillow’s proprietary data with relevant government and industry data, by working with cross-functional data teams to extract key trends impacting the housing market and those participating. </li> <li>Serve as market expert and Zillow data spokesperson to media, social media, industry partners, and internal business stakeholders on specific research, market statistics, and Zillow’s point of view on the latest housing market &amp; economic trends. This includes live or recorded presentations, panels, and interviews for print and broadcast media. </li> <li>Build novel measurements or metrics to understand real estate trends at scale.</li> <li>Manage and mentor a team of economists and data experts. </li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $222,900.00 - $356,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>PhD degree in economics, finance, statistics, or similar. </li> <li>10+ years of work experience in a fast-paced environment applying insights from big data to real-world problems.</li> <li>Expert in real estate markets, mortgage finance, demographics, and macroeconomic trends. </li> <li>Commanding knowledge of econometrics, multivariate statistics, economic theory, and data science techniques is a plus. </li> <li>Ability to turn complex data into clear insights that drive action. </li> <li>Excellent verbal and written communication skills.</li> <li>You love teaching and telling stories using data and are curious about real estate, housing policy, and urban affairs.</li> <li>Works well on direct and indirect cross-functional teams of all sizes with representatives from a diverse set of technical backgrounds.</li> <li>A passion for public speaking and giving public-facing presentations.</li> <li>Strong leadership background, including managing high-performing analytical teams. </li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Chief Economist

<h2>About the team</h2>The Agent Software and Advertising organization at Zillow Group is at the forefront of revolutionizing the real estate industry. For over two decades, we've been developing cutting-edge technological solutions that simplify real estate transactions and empower professionals across the United States and Canada. Our agent marketing products and software tools are designed to enhance efficiency for all users, helping agents stand out in a competitive market while making the home buying and selling process truly enjoyable for consumers. Within this dynamic organization, the Strategy and Business Operation team plays a crucial role in driving our success. We're seeking talented individuals to join this team and contribute to our strategic initiatives. As a member of the team, you'll be at the intersection of technology, finance, and real estate, working to optimize our revenue streams and enhance our business performance. Our team embodies Zillow's core values and plays a substantial role in the organization's success. We pride ourselves on our ability to adapt to the evolving needs of real estate agents, teams, brokers, offices, associations, and MLSs. By joining us, you'll be part of a dynamic group that's shaping the future of real estate technology and making a significant impact in the market.<h2>About the role</h2>As a Principal Strategy and Business Operations Manager, you will leverage your strong strategic background and deep data analysis experience to:<ul> <li>Spearhead comprehensive market analyses that unlock new growth opportunities and guide strategic investments</li> <li>Architect business models for key products (including pricing and packaging strategies) that maximize revenue</li> <li>Lead high-stakes initiatives that directly impact Zillow's market position and revenue growth</li> <li>Build strategic frameworks that align product development with market demands and business objectives</li> <li>Orchestrate cross-functional collaboration between Product, Data Science, Marketing, Sales, Finance, and Customer Experience teams</li> <li>Mentor and develop junior team members to build a high-performing strategy organization</li> <li>Create learning opportunities and structured development paths for analysts and managers</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $148,600.00 - $237,400.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2>Strategic Excellence<ul> <li>Deep expertise in developing and executing business strategies that drive measurable results</li> <li>Proven ability to identify market opportunities and translate them into actionable business plans</li> <li>Track record of leading complex, high-impact initiatives from conception to successful implementation</li> </ul>Analytical Mastery<ul> <li>Advanced capability in analyzing large, complex datasets to extract meaningful business insights</li> <li>Expertise in creating sophisticated financial models and conducting rigorous market analyses</li> <li>Proficiency in translating data into compelling visualizations and clear recommendations</li> </ul>Leadership &amp; Communication<ul> <li>Exceptional ability to influence and align stakeholders across organizational levels</li> <li>Strong track record of leading cross-functional teams and managing complex projects</li> <li>Outstanding presentation skills with experience communicating to executive audiences</li> <li>Demonstrated success in coaching and developing junior talent</li> <li>Experience creating and implementing structured mentorship programs</li> </ul>Required Qualifications:<ul> <li>Bachelor's degree in Business, Economics, Business Analytics, Finance, or related quantitative field</li> <li>10+ years of professional experience, including 3+ years at top-tier management consulting firms and 3+ years in revenue/business strategy or similar data-driven roles</li> <li>Proven track record of developing and implementing successful business strategies across complex organizations</li> <li>Demonstrated excellence in market analysis, competitive intelligence, and financial modeling with ability to translate complex analyses into actionable insights</li> <li>Strong project management skills with experience leading cross-functional teams and managing multiple high-stakes initiatives</li> </ul>Preferred Qualifications:<ul> <li>MBA or advanced degree in a related field</li> <li>Experience transitioning from consulting to in-house strategy roles</li> <li>Expertise in advanced pricing strategies and product packaging methodologies</li> <li>Previous experience building and leading high-performing teams</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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