field_remote_option

field_job_occupational_field_parents_all

job_organization_name

job_upgrade_is_featured

<h2>About the team</h2>Zillow’s mission is to “give people the power to unlock life’s next chapter.” The Zillow Experience Design (ZxD) team envisions and crafts the experiences that turn our mission into a reality for millions of people. We are a multidisciplinary team of researchers, designers, content designers, design technologists and operators working together to address tough human and business problems with sophisticated solutions. We partner closely with product managers, researchers, designers, data scientists, engineers and marketing, to build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms, and we are deeply focused on ensuring quality across every touchpoint!<h2>About the role</h2>The role of a program manager (PgM) within a design &amp; research organization is a unique one, with lots of different uses in the industry across different companies. Overall, ZxD PgMs ensure that design / research work is completed smoothly, efficiently, and to a high standard, while also encouraging a coordinated and productive environment for the design / research team and partners.At Zillow, ZxD PgMs play an important part in bridging the gap between design &amp; research teams, and partners across product, engineering, marketing and other groups. This role will get to:<ul> <li>Structure &amp; Plan Work: Responsible for the program planning, execution, and delivery of product development, ZxD programs. This involves setting timelines, prioritizing, ensuring that programs stay on track, within budget and are aligned to strategy. Connects the program’s work to long-term strategic vision aligned with customer and business value.</li> <li>Product &amp; Technical Proficiency: Proficient in the product development process, prevents duplicative systems and experiences from being built and surfaces cross team / org opportunities, particularly across ZxD.</li> <li>Communication and Collaboration: Acting as a liaison between ZxD and other partners such as product managers, engineers, marketing teams. They ensure that everyone is aligned on goals, timelines, and key achievements.</li> <li>Process &amp; Behavioral Improvements: Developing and refining processes and/or behavioral changes to improve efficiency and effectiveness within ZxD. This can include implementing new tools, methodologies, and standard processes.</li> <li>Quality Control: Ensuring that the ZxD output meets the required standards and aligns with the overall brand and product vision. This may involve driving reviews and critiques for ZxD.</li> <li>Resource Management: Owning the allocation of ZxD resources, including team members' time and skills, to ensure that projects are adequately staffed and that workloads are balanced.</li> <li>Risk Management: Identifying potential risks and issues that could impact timelines or quality, and developing mitigation strategies to address them.</li> <li>Partner Management: Building and maintaining positive relationships with key partners, understanding their needs and expectations, and ensuring that ZxD delivers value to them.</li> <li>Leadership: Influence without authority, enabling an environment that embodies high performing teams.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $173,300.00 - $276,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>8+ years of program management experience or similar</li> <li>Experience with program management toolsets (i.e. Jira or similar)</li> <li>Understanding AI capabilities, and how it enables efficiency for design, research and/or other product development organizations</li> <li>Have an understanding of user experience design, internal and external customers and partners, as well as systems improvements</li> <li>Are an effective verbal, visual, and written communicator</li> <li>Have time management, organization, and prioritization skills</li> <li>Have a strong sense of ownership and drive</li> <li>Are experienced in anticipating and making trade-offs, balance the business need while building phenomenal customer experiences</li> </ul><h2>Transferable Skills</h2>Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. <h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Principal Design Program Manager

<h2>About the team</h2>The Vendor Program Manager plays a critical role within Zillow’s Contact Center Operations team, serving as the primary connection between our outsourced contact center vendor partners and the broader organization. This team drives collaboration, operational success, and seamless partnerships to ensure exceptional customer experiences.<h2>About the role</h2>The Vendor Program Manager (P3) will oversee and support multiple outsourced contact centers, managing relationships, performance, and service delivery for designated lines of business (LOB). This role partners with internal teams to enhance customer experiences, launch new initiatives, maintain operational efficiency, and ensure adherence to Standard Operating Procedures (SOPs). Key Responsibilities:<ul> <li>Audit and analyze vendor invoices for accuracy, ensuring appropriate application of penalties and incentives based on monthly performance results.</li> <li>Develop innovative strategies to drive vendor performance beyond operational objectives and ensure continuous improvement.</li> <li>Achieve and exceed key performance targets, including Call Transfer Rate, Calls and SMS per Hour, customer satisfaction, quality, and resolution rates.</li> <li>Enhance operational efficiency by improving utilization and interval compliance.</li> <li>Minimize errors in disposition accuracy by enforcing adherence to SOPs.</li> <li>Prepare weekly performance reports, analyze trends, and recommend actionable plans to improve vendor productivity.</li> <li>Manage the provisioning and de-provisioning of vendor representatives through Workday, ensuring SOX compliance through regular audits.</li> <li>Conduct root-cause analyses for technical issues, implementing recovery plans as needed.</li> <li>Monitor local challenges impacting operations and coordinate mitigation strategies with Workforce Management and leadership.</li> <li>Collaborate with cross-functional teams to align operational goals, streamline processes, and drive continuous improvement initiatives.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $81,200.00 - $129,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>4+ years of experience in vendor operations management within a dynamic contact center environment.</li> <li>Proven ability to lead and empower teams directly and indirectly.</li> <li>Flexibility to manage high contact center volumes in a fast-paced setting.</li> <li>Strong interpersonal skills with a demonstrated ability to collaborate effectively in team settings.</li> <li>In-depth knowledge of contact center technologies and awareness of industry trends and emerging solutions.</li> <li>Exceptional communication, presentation, and collaboration abilities.</li> <li>Proficiency in Google Docs, Excel, PowerPoint, Word, and Outlook.</li> <li>Ability to analyze financial data and understand Workforce Management concepts.</li> <li>Bachelor’s degree in Business or equivalent professional experience.</li> <li>Real estate industry knowledge is a plus.</li> <li>Willingness to travel up to 25%. </li> </ul>This role is ideal for a results-driven leader with a passion for improving customer experiences, optimizing vendor performance, and driving operational excellence.Zillow is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply.At Zillow, we strive to provide reasonable accommodations for applicants with disabilities. If you require any accommodations during the recruitment process, please let us know.Apply now to join our world-class team and make a significant impact in the Vendor Program Manager role at Zillow!<h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Vendor Program Manager

<h2>About the team</h2>The Research Operations team sits within a multidisciplinary team of researchers, Zillow Research &amp; Insights (ZRI), which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. We all play a significant role within the greater product and marketing organizations. ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team. We create useful, usable, and innovative experiences for Zillow customers across web, mobile, and internal software platforms, with a deep focus on quality. Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it. We’re a tight-knit, fun-loving, and upbeat group and we’re excited to grow our Research Operations team with this role!<h2>About the role</h2>The Senior Research Operations Program Manager will spearhead the development and implementation of programs designed to optimize research processes. With a strong emphasis on efficiency, automation, and AI-driven workflows, the first priority will be streamlining the recruitment of B2B research participants, such as Real Estate Agents and Property Managers.In this role, you will collaborate closely with cross-functional teams, including research, design, product management, marketing, engineering, and data science, to identify and implement automation opportunities that will enhance the team's impact, scale, and efficiency. While your primary focus will be on operational tasks, you will also play a key role in supporting the evolution and growth of the Research Ops function at Zillow.This role requires a good balance of strategy and tactical execution, sharp communication skills and the ability to collaborate widely across the business. Are you looking for a dynamic blend of Product Management (ensuring we are building the right thing), Project/Process Management (helping the team/organization to operate effectively), and Technical Knowledge (supporting/leading the team through technical challenges)? This role uses those skills to reduce operational burden on researchers so they can focus on increasing the impact of research.<h2>You Will Get To: </h2><ul> <li>Lead researcher enablement programs, including building recruitment and in-field support programs from the ground up.</li> <li>Align recruiting efforts with Zillow Group’s evolving needs through collaboration with ZRI researchers, leadership, and key collaborators.</li> <li>Partner with research operations leadership to set team goals, roadmaps, and optimize team resources.</li> <li>Proactively identify and drive improvements in research effectiveness.</li> <li>Create, socialize, and maintain repeatable processes for research (e.g. communications, templates, process mapping etc.), using AI to scale your role.</li> <li>Own systems for project documentation, status tracking, and reporting.</li> <li>Build and maintain trusted, cooperative relationships with cross-functional partners.</li> <li>Use strategic tools (including prompt writing for LLMs/other AI-backed approaches), systems, and data to analyze trends, deliver insights, define goals, and improve processes.</li> <li>Facilitate meetings to drive progress, establish next steps and owners, and resolve blocks.</li> <li>Report on achievements and impact of managed programs.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $145,500.00 - $232,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2>You are an experienced Research Operations Program Manager who excels at automating manual systems, saving researchers time. You have the technical skills to implement these solutions and can explain technical processes to non-technical audiences. You build trust with partners, drive systemic improvements, and communicate clearly within cross-functional teams. <h2>You have:</h2><ul> <li>Proven ability to develop and implement new processes and address challenges proactively</li> <li>Technical proficiency in maintaining automated workflows across multiple platforms; experience with APIs is a plus</li> <li>Passion for using AI to accelerate research, including expertise in prompt engineering and AI-driven analysis</li> <li>Ability to manage multiple complex projects with attention to detail and a hands-on approach</li> <li>Experience driving initiatives, securing resources, raising concerns, and resolving issues</li> <li>Strong organizational and prioritization skills</li> <li>Strong sense of ownership and commitment to improvement</li> <li>Ability to balance business needs with excellent customer experiences</li> </ul><h2>Experience:</h2><ul> <li>4+ years in research operations program management, including 3+ years with research teams (e.g., UX Research, Market Research, Applied Science) in product development</li> <li>Building, implementing, and driving processes to recruit research study participants, including those with disabilities</li> <li>Establishing and maintaining internal participant recruiting panels (B2B environment a plus)</li> <li>Partnering with Data Science, Operations, Legal, Product, Marketing, Design, and Engineering to solve research process issues</li> <li>Collaborating with internal and vendor Engineering teams to implement automations (e.g., APIs)</li> <li>Proven track record of collaborating with cross-functional groups to produce results</li> <li>Managing operational routines and internal-facing project teams</li> <li>Thriving in a fast-paced work environment with strong problem-solving skills</li> </ul><h2>Skills:</h2><ul> <li>Excellent written and verbal communication</li> <li>Facilitating discussions and engaging with business and research managers</li> <li>Familiarity with project management and data platforms (e.g., Salesforce, SimonData, Qualtrics, Databricks, Jira, Slack), distributed architecture, and platform integration (e.g., Zapier)</li> <li>Developing and managing metrics to measure program success</li> <li>Familiarity with change management methods</li> <li>Maintaining respectful relationships while upholding schedule and progress requirements</li> <li>Self-motivated with exceptional time management skills</li> <li>Process mapping experience</li> <li>Experience with Qualtrics</li> <li>People management experience; strong coaching and development skills</li> <li>Experience working in OR general understanding of agile product development</li> </ul><h2> Transferable Skills:</h2>Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. <h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Senior Research Operations Program Manager

<h2>About the team</h2>The Capacity Planning Forecast analyst is part of the Contact Center Operations team at Zillow. We support multiple lines of business with planning and setting strategic direction, identifying and influencing how strategy is implemented, and ensuring accountability for the outcomes. We are heavy hitters who think big, adapt quickly, and team up to deliver results!<h2>About the role</h2>The Capacity Planning Forecast Analyst is a key contributor to and leader of planning and strategy for Zillow. The analyst showcases their expertise in forecasting and long-term planning, being able to shift between traditional workforce planning frameworks and new and innovative models to meet the evolving needs of the programs we support. The analyst collaborates with partners across Zillow to improve planning models, optimize staffing strategies, and deliver agile resource allocation. The analyst will be proficient in seeing opportunities in data, producing stories that present those insights, and influencing leaders to adjust or adopt new changes to their strategic plans.<h2>You Will Get To:</h2><ul> <li>Build capacity planning and forecast models from the ground up</li> <li>Innovate on existing workforce planning concepts and create new models which address fast paced operations in a licensed or deferred/funnel sales and support workflow</li> <li>Improve the accuracy of forecasts and provide analysis to identify, assess and mitigate risks associated with changes to key business drivers</li> <li>Influence planning strategies for Operations teams by optimizing staffing inputs and finding opportunities to improve delivery of work hours</li> <li>Partner with Finance, Product, Business Analytics and Operations teams to align on contact center costs for both internal and vendor organizations</li> <li>Drive cost savings initiatives around FTE capacity planning through occupancy and schedule efficiency, queue design, and workload simplification</li> <li>Provide solutions and recommendations to improve operational efficiency, including the optimization of performance and cost per contact metrics</li> <li>Report out on interval, daily, weekly and monthly performance against plan</li> <li>Other duties and responsibilities as assigned</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $79,300.00 - $126,700.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Bachelor's degree or equivalent experience, preferably in Operations, Finance, Business Administration, or other quantitative field preferred</li> <li>3-5 years of forecasting and capacity planning experience in a multi-channel contact center environment</li> <li>Experience using workforce management applications to assist with planning processes (preferably using Aspect)</li> <li>Experience using administrative and reporting functions in interaction (ACD, CRM) platforms such as Genesys or Salesforce</li> <li>Sophisticated user of Microsoft Excel / Google Sheets. Ability to create pivot table, nested formulas, visualizations and build queries to import/export data from multiple sources</li> <li>Strong financial and business sense, and ability to demonstrate analytical capability</li> <li>Proficiency in planning using productive hours models to optimize workforce efficiency</li> <li>Experience collaborating with outsourced vendors to enhance operational performance</li> <li>Able to work independently and creatively in ambiguous environments</li> <li>Excellent verbal and written skills</li> <li>High accuracy of work; champions open two-way communication; be a problem solver; Ask the right questions</li> </ul><h2>Transferable Skills</h2>Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. Do you have transferable skills or related experiences? We encourage you to apply!<h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Capacity Planning Forecast Analyst

<h2>About the team</h2>The Enterprise Applications (EA) organization at Zillow is a dynamic and collaborative group of professionals who are dedicated to delivering world-class tools and technology to support Zillow's employees! Whether its full stack applications we’ve built on AWS or extensible third party platforms such as Glean and ServiceNow, the EA team is dedicated to helping our entire employee base operate optimally and efficiently, fostering a culture of inclusion and collaboration, and partnering closely with tech, engineering, product and core business functions to deliver solutions that delight our internal customers.<h2>About the role</h2>Join Zillow as a principal engineer focused on helping us gain more from our technology stack, evaluating and recommending AI capabilities in our portfolio, helping us stay on top of industry trends, and providing thought leadership on how best to scale our platforms for the needs of Zillow’s future. You will serve as a key member of the Enterprise Applications leadership team, acting as a thinking partner with your peers to build scalable architecture, raise our bar for operational excellence, mentor other engineers, and advise on how we can leverage AI to most effectively increase our employees’ productivity.As a Principal SDE, Enterprise Applications, you will:<ul> <li>Regularly assess AI capabilities on core platforms, improve feature rollouts for employee efficiency and collaboration.</li> <li>Build tools to help our employees at Zillow be more productive in their day to day lives.</li> <li>Collaborate with your peers to drive execution of initiatives in support of helping our employees collaborate more seamlessly and gain leverage out of existing toolsets.</li> <li>Assess the skills and career aspirations of engineering team members to help identify growth opportunities and provide mentorship where appropriate.</li> <li>Find opportunities to reduce technical debt and drive ongoing improvement initiatives, ensuring Zillow maintains a top-tier technology infrastructure.</li> <li>Constructively negotiate trade-off discussions with other senior leaders, articulating pros and cons while providing options and recommendations that align with Zillow's goals and values.</li> <li>Establish strong connections with key individuals spanning the Product, People, and Technology &amp; Engineering organizations, serving as a reliable consultant who can provide guidance, anticipate challenges, and find innovative solutions for business issues.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $186,700.00 - $298,300.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>10+ years of experience building and delivering enterprise solutions to help employees collaborate more effectively and be productive.</li> <li>Strong understanding of AI/ML, NLP, and Generative AI concepts.</li> <li>Proven experience building enterprise-grade AI applications.</li> <li>Passionate about the latest AI offerings and technologies as they relate to productivity and helping increase day-to-day effectiveness.</li> <li>Expertise in enterprise architecture, modern design patterns, system scalability, and API (REST, GraphQL) design.</li> <li>Familiarity with DevOps principles and standard methodologies.</li> <li>Proficient in one or more programming languages; hands-on experience with front-end and back-end frameworks.</li> <li>Ability to seamlessly adapt your communication style to the audience ranging from individual contributors on your team to senior leaders and executives.</li> <li>Advocate for career development and multiplying the impact of team members, providing mentoring and coaching to individual contributors.</li> <li>Strong commitment to operational excellence, constantly striving to uncover the underlying causes of problems, using data to guide your decision-making, and fostering a culture of ongoing improvement.</li> <li>Familiar with Agile Scrum processes and associated ceremonies.</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Principal Software Development Engineer, Enterprise Applications

<h2>About the team</h2>The Agentic AI team at Zillow is at the forefront of transforming the real estate industry by helping millions of people use advanced AI technologies to find their next home. We aim to redefine the home shopping and transaction experience by providing a proactive, always- on assistant with cutting-edge speech recognition, natural language understanding, and dynamic dialogue orchestration. By embedding domain knowledge and specialized expertise in these assistants, we empower home buyers and real estate professionals to gain efficiency while maintaining Zillow's competitive edge. This lean, customer centric team consists of scientists and engineers working together to deliver a delightful customer experience. We strongly believe in accountability, collaboration, and transparency.<h2>About the role</h2>Zillow is looking for a Principal Machine Learning Engineer on the Agentic AI team to develop innovative multimodal Agentic AI technologies. They will be hands-on in prototyping ideas, collaborating with product partners, and evaluating, and deploying models to Zillow's highly scalable infrastructure platforms. They’ll be developing perception and language understanding, deep reasoning, and reinforcement learning to handle AI agent decision-making.As a Principal Machine Learning Engineer on this team, you will:<ul> <li>Leverage frameworks like AgengSDK, and LangChain/LangGraph to design, prototype, and develop multi-agent systems that are capable of highly autonomous and context-aware interactions</li> <li>Leverage sophisticated GenAI models including reasoning models, real-time voice API, etc, to build prototypes and later on convert them into product-level skills to deploy to users</li> <li>Have the mentality of “build, learn, and pivot”, and maintain the bar of shipping into production</li> <li>Mentor and guide engineers in using the technologies for agentic AI solutions and cultivate a culture of innovation and responsible AI usage</li> <li>Distill complex research findings and system designs into clear, actionable insights for diverse audiences which include executives, product teams, and external partners</li> <li>Remain on the cutting edge of agentic AI, LLM advancements, and emerging paradigms, driving product innovation</li> <li>Serve as the focal point for high-priority applied science projects by driving alignment on deliverables, timelines, and resource allocation</li> <li>Continuously refine processes for experimentation, A/B testing, and production rollouts to balance innovation with reliability and responsible deployment</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $199,000.00 - $318,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2>You are a roll-up-the-sleeves and get-it-done engineer who can marry pioneering AI models with large-scale engineering. We are looking for someone who has:<ul> <li>A master's degree or above</li> <li>Experience in Computer Science, Electrical Engineering, or a related field with emphasis on foundational LLM, agentic AI, reinforcement learning, AI planning, or natural language processing</li> <li>7+ years of hands-on work building high-impact solutions—ideally building agent-based systems, multi-agent collaboration, or similar paradigms</li> <li>Experience shipping critical, user-friendly, voice-based conversational systems that perform multi-step reasoning and context rich decision-making</li> <li>Knowledge of ASR, TTS technologies, and neural network architectures designed specifically for audio tasks</li> <li>Authority in the area of voice-agent, building natural voice-driven conversational bot and agentic skills through real-time API or other open-source voice foundational models</li> <li>Understanding of evaluation metrics specific to ASR/TTS as well as multimodal foundational models</li> <li>Experience deploying and scaling business-critical AI services capable of handling hundreds of millions of daily interactions with high availability, low latency, and robust fault tolerance</li> <li>A track record of publishing high-impact research in top AI/ML venues is a big plus</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Principal Machine Learning Engineer, Agentic AI

<h2>About the team</h2>Zillow’s Consolidation and Advancement of Platform Engineering (CAPE) organization is responsible for redefining Zillow's "classic" systems to more modern, standard solutions while concurrently instilling a culture of strong accountability and ownership within our engineering teams!<h2>About the role</h2>As the Sr. Manager, Site Reliability Engineering, you’ll enable software teams across Zillow to increase their velocity by leading a newly crafted team of Site Reliability Engineers with strong Software Development backgrounds as they work to migrate our classic systems to our standard container-based platform! This newly established, dedicated task force is exclusively focused on taking charge of, and driving our migrations from existing “classic” platforms to our standard platform solutions across nearly all ZG Engineering Teams.As a Senior Manager, Site Reliability Engineering, you will:<ul> <li>Lead a team of 5-8 Site Reliability Engineers with strong software development backgrounds.</li> <li>Collaborate with engineering leaders, product managers, and program managers in multi-functional teams.</li> <li>Be accountable for delivering high-quality, timely and on-budget migrations through the team.</li> <li>Combine people and project management skills to lead a successful team through multiple sophisticated projects simultaneously.</li> <li>Implement a series of migration waves.</li> <li>Coordinate, supervise and communicate status and activities to peers, senior engineering leaders, and engineer executives.</li> <li>Track, mitigate, resolve and escalate systemic and individual migration issues as required.</li> <li>Build and maintain plans and forecasts with specified budgets and landmarks against which you can expertly implement.</li> <li>Ensure transparency and precision in defining the scope of projects.</li> <li>Plan, supervise and control multiple large-scale cloud migration projects through all phases of the project lifecycle.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $201,700.00 - $322,300.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>6+ years of software development experience as an individual contributor or team lead.</li> <li>3+ years in a management or tech leadership role.</li> <li>Bachelor's or Master's degree with a preference for Computer Science degree.</li> <li>Experience migrating large projects to new platforms.</li> <li>Experience partnering with developers, product managers, engineering leaders and cross-functional partners.</li> <li>Experience driving the technical strategy of your team.</li> <li>Knowledge of Agile software development methodologies.</li> <li>Proven experience mentoring and growing successful engineering teams.</li> <li>High level understanding of application architecture, shared services, interfaces and database systems.</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Senior Manager, Site Reliability Engineering

<h2>About the team</h2>Join our Information Security team as we build cutting-edge solutions to protect our technology stack, products, and services! Our company focuses on developing our outstanding solutions, with the team fully coordinated within the organization to prioritize application security in all our projects. We are looking for individuals who thrive at the intersection of security, technology, and innovation, and who are excited to help scale our platforms to meet the challenges of the future. This is your chance to make a lasting impact by shaping the security posture and architecture of a company dedicated to building its own solutions and staying at the forefront of technology.<h2>About the role</h2>This role will play a critical role in shaping the security posture of the organization, helping to build and scale secure, innovative solutions for a constantly evolving business landscape. Lead by developing security strategies, encouraging technical expertise, and integrating standard methodologies.Inspire and collaborate with Product, Application Engineering, and Architecture teams to prioritize security. By applying your expertise in cloud security, cyber defense technologies, application security. Your expertise and sophisticated solutions will help the organization stay ahead of emerging threats while maintaining operational agility.This role requires a seasoned professional with a proven track record to solve sophisticated, undefined problems, influence at the highest levels, and drive transformational change across the organization. You will not only design scalable security architectures and processes but also shape the strategic directly.As a Senior Principal Engineer, Information Security, you will:<ul> <li>Act as an inspiring leader, influencing senior leaders and individual contributors to define technical strategies, craft organizational and architectural structures, and establish high engineering standards.</li> <li>Develop and deploy brand-new cybersecurity strategies to safeguard critical applications, data, and systems, ensuring alignment with industry standards, business objectives, and the changing threat landscape.</li> <li>Serve as an expert in Cyber Defense Technologies, embedding them into application security and the broader engineering organization.</li> <li>Architect and drive the adoption of security solutions for cloud environments (with a focus on AWS and GCP), ensuring scalability, operational efficiency, and compliance with security standards.</li> <li>Apply Innovative/AI technologies to improve security operations and application security, allowing for proactive threat detection, automation of repetitive tasks, and improved efficiency across the organization.</li> <li>Lead the design and implementation of perimeter security solutions to safeguard against external threats while maintaining seamless internal operations.</li> <li>Collaborate with team members to build scalable architectures and integrate secure-by-design principles.</li> <li>Evaluate and recommend AI capabilities to enrich the security portfolio and align with the company’s technology strategy, ensuring the organization remains at the forefront of innovation.</li> <li>Mentor and guide engineers across the organization, fostering a culture of technical excellence, continuous learning, and security-first principles.</li> <li>Collaborate across teams and organizations to ensure alignment on application security, software architecture, and operational strategies that scale with the demands of the future.</li> <li>Analyze undefined, complex problems with ambiguous risks, and develop innovative solutions that can have impacts on the business and potentially the industry.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $220,200.00 - $351,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Proven experience in information security, cybersecurity, or related technical fields. Equivalent experience will also be considered.</li> <li>A leader with industry-recognized expertise, capable of solving sophisticated, undefined problems and driving ground-breaking change across teams and organizations.</li> <li>Hold certifications such as CISSP, CISM, CCSP, or equivalent. Additional certifications like AWS Certified Security Specialist, GIAC certifications (e.g., GCSA, GSEC, or GWAPT), or similar are a plus.</li> <li>Deep understanding of AWS Cloud Environments and cloud-native security solutions, with hands-on experience implementing secure architectures in cloud platforms. Familiarity with multi-cloud environments is a bonus.</li> <li>Great foundation in application security principles, including secure development practices, threat modeling, and vulnerability management, with experience integrating these into engineering and operational workflows.</li> <li>Familiar with the nuances of perimeter security and the ability to design and implement defense mechanisms such as firewalls, web application firewalls (WAFs), and zero-trust network architectures.</li> <li>Proficient in designing sophisticated architectures that unify, simplify, and standardize security practices across teams and organizations, ensuring scalability and operational efficiency.</li> <li>Proficient in evaluating and offering guidance on the integration of AI/ML technologies, with a focus on maintaining privacy, security, and compliance in adopting AI solutions. Familiarity with AI risks, including model security, bias mitigation, and data privacy, is helpful.</li> <li>A leader with a clear perspective and outstanding communication abilities, influencing diverse collaborators and guiding professionals in various fields.</li> <li>Continuously curious, staying informed about industry trends and new technologies, and bringing this knowledge to bear to identify strategic advantages for the organization.</li> <li>Demonstrated ability to work closely with Product, Application Engineering, and Architecture teams, embedding security standard methodologies and secure-by-design principles across the organization.</li> <li>Adept at solving ambiguous, high-impact problems, developing innovative solutions, and delivering ground-breaking results in fast-paced environments.</li> <li>Prioritizing operational efficiency, having dealt with problems stemming from subpar architecture or misaligned processes.</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Senior Principal Engineer, Information Security

<h2>About the team</h2>The FinTech team is responsible for providing technical solutions for billing, accounting, and other financial processes at Zillow. We leverage SaaS systems such as Zuora and Workday Financials, and use out of the box and custom integrations to connect to other systems across Zillow!<h2>About the role</h2>We are looking for an experienced Workday Analyst to help us advance our mission in Zillow 2.0! You will work side by side with outstanding development teams across Zillow Core Tech.As a Senior Workday Analyst, you will:<ul> <li>Support key business initiatives by implementing and improving Financial business applications including Workday, Zuora, Anaplan, and custom applications.</li> <li>Analyze business requirements and translate into technical specifications or configuration steps.</li> <li>Partner with analyst, engineering, product, and operations team members to drive the delivery of scalable end-end solutions, from design to solutioning to execution to launch.</li> <li>Build deep functional knowledge, and advocate for configuration standards across multiple verticals. (eg. AP, AR, Expenses, Procurement, Accounting, Financial Reporting, etc.).</li> <li>Support UAT activities by assisting with test case creation, troubleshooting, and error resolution.</li> <li>Operate in compliance with ZG IT policies and SOX requirements.</li> <li>Provide Level 2 Operational support, including bulk upload tasks, ad hoc business process execution, security configuration, role and user access updates.</li> <li>Participate in on-call incident triage, and issue resolution.</li> <li>Support semi-annual Workday release activities and any cyclical updates related to assigned functional areas.</li> <li>Develop documentation to support each phase of work and build artifacts related to the internal knowledge base.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $124,000.00 - $198,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>5+ years of experience working in an application consulting or application analyst role supporting Finance Accounting, Planning, or Procurement systems.</li> <li>Expert understanding of configuration, administration, integrations, and application security.</li> <li>Passion for implementing and improving the business user experience and transactional flows.</li> <li>Outstanding critical thinking skills to analyze requirements and design and implement scalable solutions.</li> <li>Familiarity with the Agile methodology and able to partner with various business teams to extract requirements and raise awareness.</li> <li>Preferred experience with Workday and Zuora. Experience with Zuora Billing or Zuora Revenue is a plus.</li> <li>Technical knowledge of APIs, Web Services, XML and XSLT is highly preferred.</li> <li>Bachelor's degree (MIS, CS, Accounting, Business, or related field preferred) or equivalent experience.</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Senior Workday Analyst

<h2>About the team</h2>The ASA (Agent Software and Advertising) organization at Zillow is a dynamic and collaborative team dedicated to empowering real estate professionals with the tools and resources they need to succeed. We focus on developing and promoting innovative marketing, sales, and productivity solutions, including our flagship Showcase and Premier Agent buyer leads products. We work closely with our clients to understand their unique needs and ensure the successful adoption and utilization of our solutions, ultimately driving the growth and profitability of their businesses.<h2>About the role</h2>This role is for senior sales professionals who have proven their ability to become experts in an industry and are able to confidently present as a trusted advisor during the sales cycle. They specialize in managing a focused portfolio of high-value accounts, achieving quotas by building deeper relationships and understanding each account's unique business needs. This allows them to uncover multiple opportunities to address their most pressing challenges. These professionals will develop and implement a highly customized sales strategy for managing complex sales cycles involving multiple stakeholders and product areas.You Will Get To:<ul> <li>Manage a small book of accounts and achieve quota by engaging with multiple stakeholders.</li> <li>Develop and implement ‘land and expand’ strategies to expand the revenue opportunity of their book of business.</li> <li>Provide strong handoff experiences and collaborate with internal teams such as Product and Support.</li> <li>Handle complex escalations and custom business or product requirements.</li> <li>Articulate products and services and determine qualified prospects with a high activation and implementation rate.</li> <li>Communicate the value of Zillow’s products and services to real estate agent customers.</li> <li>Operate with high integrity, curiosity, and empathy, continuously learning about the real estate industry.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $38.10 - $60.90 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Strategic innovator with a forward-thinking approach, adept at identifying and maximizing new opportunities to drive client success and business growth.</li> <li>Solution-oriented leader, offering creative and actionable solutions to complex challenges, demonstrating a deep understanding of the industry and client needs.</li> <li>Quota achiever with a track record of consistently meeting and exceeding quotas, applying expertise to manage a focused portfolio of high-value accounts.</li> <li>Data-driven storyteller with ability to craft compelling narratives and aligning solutions with their immediate and long-term needs.</li> <li>Relationship builder with ability to create strong, meaningful relationships with clients and internal teams, ensuring seamless collaboration and handoffs.</li> <li>Curious, coachable, and eager to learn and grow in a dynamic environment, continuously seeking knowledge about the industry and emerging trends.</li> <li>Tenacious and motivated, combining determination with a cooperative team approach to achieve outstanding outcomes.</li> <li>Trusted advisor, confidently demonstrating industry expertise to guide clients through complex sales processes and business transformations.</li> </ul>Qualifications<ul> <li>Minimum of four years experience in a full cycle, B2B sales role, preferably in a complex industry with changing regulatory dynamics or selling a complex product.</li> <li>Proven track record of strategically managing a book of 30+ accounts to achieve a monthly or quarterly quota.</li> <li>Experience achieving higher quotas from fewer accounts by understanding larger business needs and selling business transformations.</li> <li>Consistently achieve quota and accurately forecast monthly/quarterly quota attainment.</li> <li>Proficiency in using data and analytics to advise decision-making and demonstrate value to clients.</li> <li>Ability to track and forecast account performance effectively.</li> <li>Experience selling in-person and managing a presentation with executives, including team selling with colleagues</li> <li>Ability to travel 25-40% of the time</li> <li>Experience carrying a $1M+ annual quota through selling multiple products</li> </ul>Preferred Qualifications:<ul> <li>Experience in selling complex products and/or a multi-product platform at a technology company to mid size businesses with multi-stakeholders involved in the sales process, experience and knowledge of the real estate industry is a plus</li> <li>Advanced knowledge of using CRM and sales tools effectively</li> <li>Experience creating Territory Plans, Account Plans, and Opportunity Plans to prioritize focus and engage with prospects effectively</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

23 Zillow Jobs