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<h2>About the team</h2>Zillow’s mission is to help more people get home - connecting home shoppers with real estate professionals to find their next home with speed, certainty, and ease. Zillow’s Developer Tool’s Product team enables this mission by crafting tools and services that help product teams move faster and build high quality experiences. We’re looking for a highly technical, developer-focused product management leader with a Platform as a Product mentality to help set the direction of our developer tools. You’ll partner with outstanding engineering leaders and help deepen our understanding of ZG engineers and what can help them build products.<h2>About the role</h2>Zillow Group is seeking a dynamic and experienced Director of Product Management, Engineering Platforms. This role will oversee the Zillow Experimentation Platform (ZEXP), Web Platform, and App Platform. <h2>Responsibilities:</h2><ul> <li>Lead and manage the Product Management team responsible for platforms and infrastructure to help product teams at Zillow Group achieve better, faster, independent, and higher quality development.</li> <li>Develop and execute a strategic vision for developer platforms-as-products that enable Zillow Group’s overall business objectives.</li> <li>Collaborate with engineering, design, and other cross-functional teams to ensure a deep understanding of our customer’s needs and opportunities.</li> <li>In partnership with engineering, drive the roadmap and prioritization, ensuring alignment with company goals and user needs.</li> <li>Mentor and grow a team of product managers, encouraging a culture of customer focus, innovation, collaboration, and excellence.</li> <li>Establish and track key performance metrics to measure the success and impact of developer tools.</li> <li>Advocate for the needs of developers within the organization, ensuring their feedback is incorporated into product planning and development.</li> <li>Stay current with industry trends and standard methodologies to continuously improve Zillow’s developer tools and platforms.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $222,900.00 - $356,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>10+ years of product management experience, demonstrating growing responsibility. At least 5 years as a people manager. </li> <li>Deep understanding of developer needs, ideally with a background in software engineering, and the ability to translate those needs into actionable insights.</li> <li>Proven experience in product management, with a focus on developer tools, platforms, or related areas.</li> <li>Strong leadership skills with a track record of leading and growing high-performing teams.</li> <li>Excellent communication and collaboration skills, with the ability to work effectively across different teams and levels of the organization.</li> <li>Experience with experimentation platforms, web and app platforms, and developer tools.</li> <li>Strategic thinker with the ability to balance short-term needs with long-term vision.</li> <li>Strong analytical skills and the ability to use data to drive decision-making.</li> <li>Education: Bachelor’s degree or higher in a relevant field, or the equivalent professional experience.</li> </ul>Transferable SkillsHere at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.<h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Director, Product Management

<h2>About the team</h2>The Zillow Experimentation Platform (ZEXP) team is pivotal in empowering Zillow Group’s Product, Engineering, and Science teams to innovate with agility and confidence. Our mission is to enable anyone, regardless of their role, to drive impact through self-service experimentation. We are members of the Platforms for AI team, within the Artificial Intelligence (AI) organization, working with data, machine learning, and experimentation-focused engineers and scientists to build a powerful experimentation platform and scale Zillow’s data-driven culture. Learn more about what we are doing at <a href="https://www.zillow.com/engineering" target="_blank">https://www.zillow.com/engineering</a> and <a href="https://www.zillow.com/ai" target="_blank">https://www.zillow.com/ai</a><h2>About the role</h2>Join our team as a Principal Software Development Engineer, where you will play a central role in defining the technical direction of Zillow’s experimentation platform, enabling experimentation capabilities in disparate systems, and ensuring smooth integration across client applications. This role offers a unique opportunity to shape the platform's evolution, align cross-functional teams, and drive innovation and cohesion across Zillow Group's diverse ecosystem You Will Get To:<ul> <li>Own and lead the integration of Zillow’s Experimentation Platform across all brands and products, defining and implementing architectural patterns that drive flexibility and scale</li> <li>Collaboratively architect and establish experimentation frameworks in client applications across a diverse tech stack</li> <li>Lead strategic, cross-functional initiatives that empower product and engineering teams with robust, self-service experimentation capabilities. You’ll balance hands-on technical contributions with strategic oversight, flexing between deep involvement and delegation to junior engineers and partner teams as needed</li> <li>Act as a leader in experimentation, crafting long-term technical strategy, proactively identifying challenges and opportunities, and making recommendations that shape the platform's evolution</li> <li>Champion a culture of technical excellence by mentoring engineers, driving collaboration, and elevating the standards of engineering practices across the organization</li> <li>Play a pivotal role in Zillow’s 2025 vision of Unification of Experimentation, bridging together the online and offline evaluation of models running on our AI platforms that power Zillow’s Housing Super App </li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $186,700.00 - $298,300.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2>You are a seasoned engineer with substantial proficiency in architecting, building, and scaling experimentation platforms and frameworks. You excel in complex technical environments and possess a deep passion for guiding technical strategy and influencing architectural patterns that encompass multiple teams, organizations, and technologies<ul> <li>Proven track record of distilling complex technical challenges with experimentation at scale into actionable solutions and driving alignment on technical decisions across teams</li> <li>Deep expertise in the technical requirements for experimentation within client applications, including architectural patterns, instrumentation and telemetry, triggering strategies, and SDK development </li> <li>A clear and persuasive communicator with demonstrated capability to explain complex technical topics clearly and effectively to both technical and non-technical partners</li> <li>Outstanding collaboration and mentorship skills, fostering an inclusive culture of technical excellence while guiding teams to deliver impactful solutions</li> <li>Demonstrated ability to partner with cross-functional leaders, including Staff Engineers, Applied Scientists, and Product Managers, to drive technical and strategic alignment</li> <li>Technical expertise in one or more of the following stacks: React/NextJS, iOS, Android, Node, Java, Go, Python</li> </ul>Nice to Have<ul> <li>Experience designing and building highly scalable and reliable data pipelines, particularly in the context of experimentation and telemetry data</li> <li>Experience with Databricks (for data and/or ML use cases) </li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Principal Software Development Engineer, Big Data

<h2>About the team</h2>AI products at Zillow help millions of people find the best home for them with less stress and more visibility. Zillow scientists develop a variety of ML models (natural language understanding, computer vision, recommendation systems) that enables our customers to find and move to their next home. Join the team that develops end to end platform powering AI research and development at Zillow! As a member of the AI Platform team, you will help define Zillow’s approach to Artificial Intelligence research &amp; Products, powering products like home value estimation, economic research, personalized recommendations and semantic search etc. You will work on building powerful ML infrastructure enabling containerized services, performing distributed computations at scale, empowering continuous research &amp; deployments of ML models, evaluations and monitoring. Learn more about what we are doing at <a href="https://www.zillow.com/data-science" target="_blank">https://www.zillow.com/data-science</a> and <a href="https://www.zillow.com/engineering" target="_blank">https://www.zillow.com/engineering</a><h2>About the role</h2>We are looking for a Principal Software Development Engineer to help us build the next generation of AI infrastructure powering multiple Zillow products. The position gives you opportunities to:<ul> <li>Craft and build scalable infrastructure for orchestrating end to end machine learning lifecycle from experimentation phase to production jobs &amp; services</li> <li>Build the roadmap and lead the team towards success in building the next-gen AI infrastructure, which supports AI workload at 10x scale plus governance &amp; compliance requirements</li> <li>Work with a variety of technologies such as Kubernetes, KNative, Argo, Databricks, Kafka, Tensorflow etc.</li> <li>Collaborate with Applied Scientists, Machine Learning Engineers and cross functional teams in crafting and implementing your technical vision</li> <li>Work closely with our data infrastructure team to build the data systems and stores that power ML models</li> <li>Collaborate with various teams (Product, Engineering) to scope and deliver platform solutions </li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $186,300.00 - $297,700.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2>Basic Qualifications:<ul> <li>A degree (BS+) in Computer Science or a related field. Masters in Computer Science preferred</li> <li>5+ years of experience with Machine Learning, data and/or backend web services &amp; infrastructure</li> <li>2+ years of experience with platform solutions for large scale AI applications</li> <li>Experience working with cloud services (AWS/Azure/GCP)</li> <li>Excellent interpersonal skills and passionate about collaborating across organizational boundaries</li> </ul>Nice to haves:<ul> <li>Have vision and passion to make Machine Learning development easier for ML Practitioners </li> <li>Experience developing sophisticated software systems scaling to millions of users with production quality deployment, monitoring and reliability</li> <li>Experience with Databricks (for data and/or ML use cases)</li> <li>Experience with building low latency, high reliability Web Services (K8s, KNative services)</li> <li>Experience with Machine Learning Frameworks (e.g. PyTorch, Keras, Tensorflow, XGBoost)</li> <li>Experience with modern data technologies (Spark, Hive, Kafka, Beam, Airflow)</li> </ul> Transferable Skills Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.<h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Principal Software Development Engineer - AI Platform

<h2>About the team</h2>At Zillow Group, our mission is to ‘give people the power to unlock life’s next chapter’ and our Sales, Success and Support teams (Frontline operators) are crucial to delivering that mission to our professional partners. The Frontline Products team crafts, builds, and implements the technology that enables our Frontline operators to grow revenue while providing an excellent partner experience. We work in lock-step with our engineering teams to build these experiences and run our core portfolio, which includes custom-developed and third-party corporate applications (Salesforce CRM, engagement, analytics and communication tools).<h2>About the role</h2>We are seeking a Senior Product Manager to aid our B2B businesses on sales-assisted quote-to-cash product strategy. This is a new strategic role that will be a critical leader in figuring out how we scale cross-sell and packaging efforts across products. Your focus will be on delivering solutions that enable sales efficiency and a seamless customer purchasing experience.A successful candidate will make an impact at both strategic and tactical levels, bridging technical and non-technical teams as needed. Use your expertise in CRMs and quote-to-cash systems to propose innovative technical solutions for our Sales teams.You Will Get To:<ul> <li>Lead the strategy for sales-assisted quote-to-cash processes for B2B sales teams, from initial quote through contract, conversion, and fulfillment.</li> <li>Work with revenue generating teams to understand upcoming business strategies, develop sales systems requirements and translate into functional requirements for execution.</li> <li>Develop the roadmap based on company objectives, growth strategies, partner and customer insights, industry dynamics, and technology landscape, in collaboration with product and business leadership for your area of focus.</li> <li>Apply both qualitative and quantitative research to quickly test, measure, and iterate on new product and feature concepts to improve value and mitigate risks.</li> <li>Use product metrics to steer business decisions, identify product opportunities, and assess performance.</li> <li>Serve as the product owner in agile scrum ceremonies by investigating and defining problems, outlining detailed requirements/user journeys, planning development sprints, crafting and implementing user testing strategies, and facilitating continuous releases.</li> <li>Engage with a diverse group of key partners and senior leaders by sharing progress and insights through product briefs, status updates, and demonstrations.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $145,500.00 - $232,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>5+ years of experience as a Product Manager with direct product ownership, operating in an Agile development environment, collaborating with technology analysts and developers</li> <li>Direct experience owning sales-assisted quote-to-cash systems (ex: CPQ, Contracts, Order Management, and Sales Compensation platforms) and workflows in CRM</li> <li>Proficient in guiding internal and external partners through sophisticated implementation initiatives</li> <li>Demonstrated experience evaluating end-user experiences and business processes to meticulously document requirements for system development and testing</li> <li>Proven track record of leading end-to-end project lifecycle and technical implementation of new products or features, from discovery to launch execution, including stakeholder management, user testing, and impact assessment</li> <li>Exceptional decision-making abilities and experience in prioritizing work; adept at making trade-off decisions to align with customer needs and technology limitations</li> <li>Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. </li> </ul> <h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Senior Product Manager, Quote-to-Cash

<h2>About the team</h2>Envision being the bridge between a homebuyer's dream and the keys to their future. That's the heart of the Financing Design team within Zillow Experience Design (ZxD). We're the architects of seamless, empowering mortgage experiences, a critical pillar of Zillow's mission to make homeownership a reality for everyone! We craft journeys that guide buyers through the complex world of home financing with Zillow Home Loans. We understand the excitement and the anxiety that come with securing a mortgage, and we're passionate about simplifying every step. We're at the forefront of using innovative AI tools to streamline the entire financing process. Our work directly impacts the lives of countless buyers, helping them navigate the financial landscape and ultimately purchase the home of their dreams. If you're passionate about design, driven by innovation, and eager to make a tangible impact on the future of homeownership, join us! Learn more at <a href="https://www.zillow.com/careers/design" target="_blank">https://www.zillow.com/careers/design</a><h2>About the role</h2>As a Senior Product Designer on the Financing team, you'll craft and implement a vision that empowers buyers to secure financing with unparalleled ease. You'll champion a deep understanding of customer needs, drive innovative ideas to redefine the mortgage experience, and collaborate closely with product and engineering to deliver exceptional customer experiences.<h2>Responsibilities</h2><ul> <li>Design digital customer experiences for web, iOS, and Android.</li> <li>Collaborate with product managers, researchers, content designers, and engineers.</li> <li>Propose, test, and evaluate ideas to improve the mortgage customer experiences.</li> <li>Lead design activities like journey mapping, co-design sessions, prototyping, design critiques, and user testing, while leading the design process and project plans.</li> <li>Facilitate online and in-person workshops with designers and cross-functional teams.</li> <li>Use data to inform design decisions, continuously refining and enhancing the user experience.</li> <li>Present design work and seek regular feedback from partners and senior leaders.</li> <li>Lead projects independently, ensuring high-quality and timely delivery.</li> <li>Partner with our Design System team to up-level our visual standards and adhere to brand guidelines.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $145,500.00 - $232,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>5–7 years as a product designer, user experience designer, or similar role.</li> <li>Please submit a portfolio and resume with your application.</li> <li>Strong communication and collaboration skills</li> <li>Strong design, organization, project planning and collaboration skills.</li> <li>Experience planning and operating UX design activities for multiple surfaces within large organizations.</li> <li>Experience working reliably with diverse, cross-functional teams.</li> <li>Engages audiences and collaborators through compelling storytelling and customized presentations.</li> <li>Experience identifying customer insights through user research and discovery activities.</li> <li>Experience developing design strategies that address customer and business problems</li> <li>Passionate about crafting meaningful, trend-forward designs that drive impact.</li> <li>Experience making effective decisions and leading design project work</li> <li>Examples of high quality interaction and visual design work in a design portfolio</li> <li>Examples of critical thinking, creativity, and risk-taking in design projects</li> <li>Skilled in Figma and prototyping tools like Protopie with experience crafting both high-level concepts and refined micro-interactions.</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Senior Product Designer, Finance/B2C

<h2>About the team</h2>At Zillow, our mission is to give people the power to unlock life’s next chapter. Zillow’s AI Org plays an important part in delivering unique AI-powered experiences for the hundreds of millions of customers who visit Zillow websites each month. The Decision Engine AI team will be leading the efforts to streamline the loan production process, enable a fully digital financing experience, and provide consistent, unbiased, and personalized loan recommendations. It will make the home-buying process less daunting and more manageable while allowing Loan Officers to specialize differently, focusing more on emotional intelligence and less on mortgage-specific training. As a Senior Machine Learning Engineer (MLE) on the Decision Engine AI team, you’ll be partnering with a highly skilled group of applied scientists, software developers, and machine learning engineers working together toward a bold and audacious goal.<h2>About the role</h2>We are seeking a collaborative, customer-focused, and product-minded engineer and scientist with deep experience with applied machine learning. You are a roll-up-the-sleeves and get-it-done engineer with a deep understanding of, and are constantly learning about, new techniques in modeling, ML frameworks, and ML infra. You excel at prototyping new ML applications and optimizing impact, performance, and efficiency in production.<ul> <li>Apply a growth-mindset and first principles to ambiguous customer problems to rapidly iterate on novel solutions and ways of working.</li> <li>Collaborate closely with applied scientists, engineering, design and research to understand, scope, design, prototype, implement and iterate on internal and external facing systems supporting and implementing next generation AI applications.</li> <li>Lead efforts to deploy machine learning applications into production.</li> <li>Cultivate connections with other teams for critical dependencies and infrastructure.</li> <li>Contribute to carrying and growing our team culture of rapid innovation and creative frugality. </li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $168,600.00 - $269,400.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Proficiency with a high-level programming language (we most commonly use Python and PySpark)</li> <li>Strong understanding of Machine Learning and Natural Language Processing fundamentals</li> <li>Experience with Machine Learning tools and Frameworks (e.g. PyTorch, Transformers, XGBoost, scikit-learn, etc.)</li> <li>Hands-on experience with cloud computing platforms such as AWS</li> <li>Strong understanding of software design patterns, principles, architecture, and operations</li> <li>Comfortable in a small team/fast-paced environment</li> <li>Experience prototyping, developing, and implementing algorithmic solutions and new technologies with diverse analytics and data.</li> <li>Experience working with large scale datasets and building ETL pipelines using Spark, Kubeflow, and DataBricks.</li> <li>Practiced technical ability and passion for both owning implementation and contributing technical/thought leadership for a team of world-class scientists engineers.</li> <li>Bachelor's degree or equivalent experience in Computer Science, or a related field.</li> </ul>Bonus Qualifications:<ul> <li>Experience with generative AI or large language models and related technologies (knowledge retrieval solutions, for example).</li> <li>Experience with regulated, private or sensitive data, document understanding, bandit algorythms, or reinforcement learning.</li> <li>Experience collaborating with science, engineering, design, research and product partners in a team with a startup culture.</li> <li>Advanced degree (M.S. or Ph. D.) or equivalent experience in Computer Science or Engineering, Machine Learning, or related field. </li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Senior Machine Learning Engineer - Decision Engine AI

<h2>About the team</h2>At Zillow, we are revolutionizing the online real estate industry and empowering millions of people in the process. Our mission is to give people the power to unlock life’s next chapter through a seamless, on-demand real estate transaction experience! The Zillow Group Payment Program Management Team is a team dedicated to driving our team towards achieving its mission of delivering timely, complete, and accurate billing processes.<h2>About the role</h2>We are seeking a Senior Analyst to join our Payment Program Management team! As a Senior Analyst, you will play a pivotal role in overseeing the execution of billing and payments projects, while also analyzing operations, identifying areas for improvement, and implementing enhancements to optimize efficiency and accuracy across all Zillow billing and payment workflows in our Enterprise Billing Software system, Zuora. We are seeking individuals with a keen strategic mindset and passion for precision for the following responsibilities:<ul> <li>Evaluate billing and payments operational processes to improve existing flows in collaboration with various teams.</li> <li>Drive operational projects to improve efficiency and functionality in Zuora with both up and downstream systems.</li> <li>Serve as primary contact for SOX and compliance reviews.</li> <li>Gather business solution platform requirements from key customer business stakeholders</li> <li>Document and plan customized business software features based on requirements gathering process</li> <li>Analyze upstream customer ERP system scenarios and transform into actionable recommendations across functions</li> <li>Review changes, test results, and custom solutions to ensure they meet customer expectations</li> <li>Lead UAT review and approval processes alongside cross functional stakeholders</li> <li>Support solution deployment to final production of customized solutions</li> <li>Serve as a Zuora SME to support a variety of Zuora configurations, as needed, based on business changes and upstream system modifications</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $75,100.00 - $119,900.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Bachelor's Degree in Computer Science, Applied Sciences, Finance, or Accounting</li> <li>5+ years experience in a fast-paced technology company, focusing on Finance, eCommerce, and operational and support models</li> <li>5+ years Accounting or Corporate Finance, with experience working in Enterprise ERP/Billing software (Zuora, NetSuite, Oracle)</li> <li>Familiarity with PCI, NACHA, and SOX audit requirements, controls and compliance initiatives</li> <li>Strong analytical skills with advanced proficiency in Microsoft Office Suite</li> <li>Experience with BI/analytics software like Domo, Pazien, Tableau, etc.</li> <li>Highly organized and efficient professional, adept at cross-functional teamwork and task prioritization</li> <li>Outstanding business acumen, quick learner, problem solver, great communicator, and interpersonal skills</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Senior Analyst, Accounts Receivable Process

<h2>About the team</h2>Spruce, a Zillow® Group company, was founded in 2016 to deliver fast, frictionless and secure real estate closings, representing more than $20 billion of transactions nationwide. We are a team with diverse backgrounds and perspectives, from respected title and real estate industry veterans to innovative product managers, engineers and data scientists. What brings us together is our passion for building a better closing experience. We believe that the future of real estate will be driven by automation, efficiency, and digital experiences. Our mission is to provide the products and services necessary to make that happen. We believe that the future of real estate will be driven by automation, efficiency, and digital experiences. Our mission is to provide the products and services vital to make that happen!<h2>About the role</h2>Spruce is looking for a Senior Clearance Associate to join a small Title Solutions team making a big impact. This role requires the individual to quickly adapt to support teammates and customers’ needs while delivering a world-class experience through independent problem solving and deep knowledge of the curative function. The responsibilities of the Senior Clearance Associate role will include, but are not limited to, the following:<ul> <li>Review title commitments and attorney title opinion letters to identify matters to be cured prior to or at closing such as municipal liens, satisfaction of judgments, UCC-3 terminations, owner title affidavits, and survey affidavits. </li> <li>Coordinate with consumers, creditors, attorneys, and underwriters to cure issues reflected on title commitments, such as loans, liens, judgments, and taxes. </li> <li>Update title commitments to revise requirements and exceptions as new information becomes available during the clearance process, such as using a social security number to clear a judgment and remove the corresponding requirement. </li> <li>Interpret buyer and lender requests for title waivers and prepare a pro forma title insurance policy or marked-up title commitment. </li> <li>Draft deeds, affidavits, and escrow agreements in markets where allowed; order deeds and other legal documents from vendor and legal partners. </li> <li>Review and approve the following documents: surveys, divorce decrees, trust agreements, probate proceedings, bankruptcies, death certificates, entity articles, and court dockets. </li> <li>Search county records for recorded instruments such as releases. </li> <li>Input invoice charges to the settlement statement for fees accrued during the clearance process, such as surveyor invoices. </li> <li>Generate and revise Insured Closing Protection Letters (CPLs) </li> <li>Calculate title insurance premiums and prepare invoices itemizing all costs for title-only transactions in which Spruce fulfills title in states where an attorney serves as settlement agent. </li> <li>Communicate by phone and email with all parties in the transaction and help take and direct incoming calls on the general phone line </li> <li>Confirm all outstanding matters are cleared prior to or at close of escrow, while moving quickly and efficiently through a queue of urgent tasks. </li> </ul>In performing the above responsibilities, the Clearance Associate must adhere to performance metrics and turnaround times according to established service standards and key performance indicators, which metrics are closely monitored and reported on a weekly basis. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $25.60 - $38.40 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2>The ideal candidate will bring a passion for providing high-quality and timely service to internal and external customers and will thrive in a fast-paced, team-centric environment. Key attributes include <ul> <li>Seven years minimum of title industry experience; deep expertise in Maryland, Virginia, DC, Pennsylvania, Ohio, Michigan, Minnesota, Missouri, and/or New Jersey markets a plus </li> <li>High attention to detail </li> <li>Confidence with editing deeds, affidavits, and indemnity agreements </li> <li>Understanding of title clearance requirements, including ability to read title commitments, delete requirements and exceptions as appropriate, and prepare pro forma title policies. Test required</li> <li>Excellent verbal and written communication skills for consulting with underwriters on technical title issues and collaborating with attorneys, clients, and vendors </li> <li>Team player who maintains a positive attitude and supports teammate absences while managing multiple files of your own under tight deadlines within an ongoing pipeline </li> <li>Able to work in a startup environment and quickly adapt to frequent change, such as new client requirements and new market areas </li> <li>Proactive thinker who can see the big picture and who is resourceful and willing to take initiative and attempt to find a solution before escalating </li> </ul>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at <a href="#">RecruitingAccessibility@zillowgroup.com</a>.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.<h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Senior Clearance Operations Associate

<h2>About the team</h2>The UX Research team sits within a multidisciplinary team of researchers, Zillow Research &amp; Insights (ZRI), which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. We all play a significant role within the greater product and marketing organizations. ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team. We’re a tight-knit, fun-loving, and upbeat group. We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms. Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.<h2>About the role</h2>As a Senior UX researcher on our Consumer UX Research Team, you're responsible for shaping how Zillow leverages AI to craft exceptional customer experiences to reinvent and radically simplify home shopping. You'll provide our data-hungry team with meaningful customer insights and work with designers, design technologists, and cross-discipline partners to continuously learn and iterate our experiences. Our mission is to make Zillow the most-loved place to discover, buy, sell, and rent a home.Responsibilities<ul> <li>Apply appropriate qualitative and quantitative research methods to evaluate customer experiences and identify opportunities to improve Zillow’s customer experiences</li> <li>Lead research activities like user interviews, long-form surveys, site-intercept surveys, diary studies, co-design sessions, concept evaluation, and usability testing</li> <li>Synthesize and frame customer needs to guide product strategy and innovation</li> <li>Lead multiple projects independently, prioritize research efforts based on business objectives, and drive a research roadmap for a multi-disciplinary team within our AI organization</li> <li>Uphold responsible AI development practices to ensure ethical, transparent, and fair usage of AI technologies</li> <li>Present research insights and regularly engage with designers, design technologists, product managers, data scientists, applied scientists, engineers, and other researchers</li> <li>Travel to in-person collaboration sessions and team building events ~6-8 weeks per year</li> <li>Contribute, learn, grow, and have fun</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $145,500.00 - $232,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li> 5+ years executing UX research or similar role conducting primary research in an applied setting</li> <li>Expertise designing and executing evaluative research studies to assess digital experiences</li> <li>Experience moderating remote/virtual research with research participants (e.g., interviews, usability testing)</li> <li>Expertise in survey design</li> <li>Expertise in descriptive and inferential statistics</li> <li>Expertise with data analysis using R or Python and familiarity with SQL</li> <li>Proven track record thriving in a fast-paced, collaborative environment exploring ambiguous opportunity areas</li> <li>Adept prioritizing research activities to deliver practical insights and direction quickly</li> <li>Programmatic thinker able to stand-up and execute multi-phased efforts and research programs</li> <li>Interest in exploring new experimental methodologies and tools</li> <li>Hands-on experience experimenting with AI tools in research workflow and curiosity about AI industry trends and AI consumer experiences</li> <li>Strong product sense</li> <li> Nice to have: PhD in relevant field (Human computer interaction, psychology, cognitive science) </li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Senior UX Researcher,

<h2>About the team</h2>Are you looking for an opportunity to help millions of customers “get home,” navigating one of the biggest life decisions they'll ever make? Our team of Technical Program managers work with Product Managers, Designers, Engineers, Data Scientists, Researchers, and our go-to-market teams to build and launch products and experiences that transform the real estate industry and make “getting home” easier. As a member of the Product Program &amp; Operations team, you will be part of the larger team orchestrating how the product development organization plans and works together at Zillow by bringing our products to life!<h2>About the role</h2>As a Senior Technical Program Manager (or TPM), you will drive our largest and most crucial product development-driven programs from inception to market, working across multiple product, design, engineering teams, as well as marketing and front-line operations organizations to ensure our products achieve our intended outcomes with our customers and partners.Our programs focus on end-to-end experiences for customers actively shopping, renting, touring, or financing their home, and industry-leading platforms and tooling for the real estate agents they partner with.Responsibilities include, but are not limited to:<ul> <li>Coordinate and drive initiatives, features, milestones, and release plans to ensure timely delivery and adoption across teams, including Product Management, Design, UX Research, Engineering, Marketing, and Sales.</li> <li>Align program goals with Zillow’s strategic objectives and make data-driven recommendations for adjustments.</li> <li>Create and refine program plans, assess and mitigate risks, manage dependencies, and balance business needs versus technical constraints.</li> <li>Engage leadership to find paths forward in difficult situations.</li> <li>Facilitate strategic conversations on prioritization and trade-offs, including headcount management and budgeting.</li> <li>Build strong relationships across Product, Engineering, Design, and other TPMs.</li> <li>Identify risks, highlight duplication, and anticipate/mitigate bottlenecks.</li> <li>Facilitate the rhythm of the business and key reviews for the product and engineering leadership.</li> <li>Help teams leverage shared tools and ways of working.</li> <li>Contribute to the product development program team community processes. </li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $145,500.00 - $232,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>5+ years of Product/Software Program Management experience, with a focus on delivering large, cross-functional, highly integrated B2C or B2B2C product programs.</li> <li>Technical degree (computer science) or equivalent work experience with product and software development teams.</li> <li>Proven track record of leading cross-functional groups to deliver quality products on time.</li> <li>Highly organized with strong analytical, problem-solving, and prioritization skills.</li> <li>Excellent verbal and written communication skills, including outstanding facilitation skills.</li> <li>Ability to connect detailed plans to higher-level strategies and bridge agile and waterfall methodologies.</li> <li>Strong relationship-building skills with internal stakeholders.</li> <li>Capable of crafting mutually beneficial solutions and implementing strategies in a fast-paced setting.</li> <li>Ability to influence without direct authority and partner with cross-functional teams to achieve shared goals. </li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

23 Zillow Jobs