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<h2>About the team</h2>The Zillow Group’s Search &amp; Conversational AI team helps millions of people search and find the home of their dreams. This team uses AI to help customers express their search queries in natural language and easily navigate to the results to find homes of their dreams. This team drives innovation by providing an engaging, personalized search experience to our customers using ML models and data updated in near real-time. This is a lean, customer-focused team comprising scientists and engineers, working together to deliver a delightful customer experience. We strongly believe in accountability, collaboration, and transparency. The team is also building scalable solutions for a state-of-the-art context-aware conversational AI system to help customers navigate their complex real estate journey. Recently, this team launched Natural Language Search, a first in the real estate industry to transform the way users search for their home. This goes beyond standard filter-based search to enable users to search using queries like “waterfront homes in seattle”. The team is in the process of launching the first consumer facing conversational assistant for consumers of Zillow.<h2>About the role</h2>Zillow is looking for a Senior Applied Scientist to join the Search &amp; Conversational AI team. This is a high-impact position that shapes the future of search in the real-estate domain by influencing multiple Zillow Group brands, including Zillow, Trulia and StreetEasy. They will be hands-on in prototyping ideas, conducting analyses, and evaluating and deploying models to Zillow's highly scalable infrastructure platforms. Zillow powers hundreds of millions of searches daily that are personalized for its customers. They will deliver project through various stages of development lifecycle, such as data analysis, hypothesis framing, algorithm development, offline validation, AB testing, and in-production support. As an Applied Scientist in the Search team, you will: <ul> <li>Leverage customer data to construct ranking models that deliver a personalized search &amp; conversational experience</li> <li>Use vector embeddings search and information retrieval techniques to find relevant data</li> <li>Create an immersive user experience by utilizing language models to comprehend and guide customer queries</li> <li>Scale systems to handle 1 billion searches per day and be highly performant</li> <li>Build task-oriented conversational experiences using retrieval augment generation (RAG) over LLMs</li> <li>Manage cost vs performance tradeoffs and make the systems operationally efficient</li> <li>Mentor other scientists and engineers to architect using the right models and tools</li> <li>Share your knowledge and effectively communicate your ideas to both technical and non-technical audiences</li> <li>Be the focal point for science projects, coordinating deliverables, writing papers, modeling, authoring designs, and creating science plans</li> <li>Keep up with the latest advancements in LLMs, Personalized Ranking/Recommender systems, Conversational AI systems to iterate, experiment, and bring the right toolkits </li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $158,200.00 - $252,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2>As an Applied Scientist, you are a roll-up-the-sleeves and get-it-done researcher in machine learning with an understanding of natural language processing fundamentals. We are looking for someone who has:<ul> <li>A Ph.D. or another advanced degree in Computer Science with Machine Learning and Natural Language Processing</li> <li>5+ years of hands-on experience building ML/AI systems for search, ranking, or recommender system</li> <li>Fluency in building fine-tuned language models for solving domain-specific problems</li> <li>Expertise in machine learning tools and packages like Python, Numpy, Pandas, Scikit-learn, SciPy, PyTorch, Tensorflow, etc.</li> <li>Knowledge in state-of-the-art methods but has experience developing unique and original models to solve complex problems</li> <li>Knowledge about applied research for using LLMs as agents</li> <li>Familiarity with different Transformer based architectures and their applications</li> <li>Experience in conversational AI building dialog systems for question-answering, or other business functions, is nice to have</li> <li>Experience deploying highly scalable, business-critical ML models in production</li> <li>Been keeping up with industry trends, recent advancements, and best practices </li> <li>Prior experience with responsible AI development, tuning models for ethical / fairness considerations is nice to have</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Senior Applied Scientist

<h2>About the team</h2>Eager to reinvent the way people find their next home? The Zillow Customer Artificial Intelligence (AI) &amp; Experience team owns the development of novel models and experiences that strive to reimagine what it looks like to find and secure a home. Our goal is to reinvent home shopping through highly personalized, seamless experiences that are augmented with unique, rich content and insights. We work alongside designers, engineers, scientists, and marketers to make this happen! We build upon a foundation of quantitative and qualitative understanding of our customers to rapidly test, iterate, and launch customer experiences on the United States’ largest online real estate marketplace. Our team is staffed with talented applied scientists, engineers, designers, researchers and product managers, partnering closely with teams across Zillow to deliver highly tailored, trusted experiences for millions of customers.<h2>About the role</h2>Are you passionate about using AI to reinvent and radically simplify home shopping? We are seeking a Principal Product Manager to lead the development of conversational AI experiences tailored for millions of buyers and renters. You will bring deep technical expertise of Natural Language Processing (NLP) technologies and Natural Language Understanding (NLU), plus demonstrated experience in bringing compelling, scaled conversational experiences to life. You’ll apply a strong strategic product sense and a passion for solving complex, ambiguous problems with a customer-first approach!Key responsibilities include:<ul> <li>Apply advanced NLP technologies, including Large Language Models (LLMs), in designing and building conversational experiences that enable personalized, guided home shopping.</li> <li>Develop and maintain a robust product roadmap for conversational AI initiatives, spanning customer experience, underlying science needs, and scalable infrastructure.</li> <li>Collaborate extensively with internal teams including applied scientists, NLP and NLU experts, machine learning engineers, designers, and researchers to translate requirements into actionable plans and deliverables.</li> <li>Employ design and user research methodologies specific to conversational AI to deliver engaging, high-impact experiences that customers love to use.</li> <li>Implement and uphold responsible AI development practices to ensure ethical, transparent, and fair usage of AI technologies.</li> <li>Conduct rigorous AB testing and leverage data-driven insights to iterate and improve conversational AI experiences continually.</li> <li>Stay abreast of advancements in AI to inform and guide the long-term vision and strategy for conversational AI at Zillow.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $173,300.00 - $276,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2>This is a high-priority problem space, and the team needs a strategic, innovative, and self-starter Principal Product Manager who has experience with building conversational AI solutions at scale.<ul> <li>8+ years in a D2C/B2C product management role leading and testing products at scale (millions of customers), with at least 3+ years focused on conversational AI or related fields.</li> <li>Strong experience with the latest natural language processing (NLP) technologies, including Large Language Models (LLMs), particularly in a D2C/B2C context.</li> <li>Demonstrated success bringing conversational AI experiences to life, partnering closely with senior scientists, engineering teams, designers and researchers along the way. Familiarity with design and user research methodologies specific to conversational AI, enabling user-centered product development.</li> <li>Strong product sense, with abilities in strategy formation, navigating ambiguity in complex spaces, and deep experience with rigorous AB testing.</li> <li>Effective communicator (written and verbal) capable of conveying complex technical concepts to both business and technical audiences.</li> <li>Exceptional stakeholder management skills, with a history of building and maintaining strong relationships by involving the right people at the right time throughout the development process.</li> <li>Proven track record to thrive in a fast-paced, agile, and collaborative cross-team environment.</li> <li>Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Principal Product Manager

<h2>About the team</h2>At Zillow, the top real estate website in the U.S., we’re on a mission to give people the power to unlock life’s next chapter. We’re creating innovative, connected, and equitable solutions to help people move from dreaming to transacting. The Team: The Data Engineering team is at the heart of accomplishing this mission, building the data products and solutions that enable easy access to data for all teams within the business. We are seeking a highly skilled and transformative Principal Software Development Engineering (Big Data) to join our Data Engineering team. As a principal engineer, they will be responsible for designing and optimizing our data models to improve data utilization across the organization. They will work closely with data engineers, data scientists, and business partners to ensure that our data workflow architecture is robust, scalable, and aligned with business strategies.<h2>About the role</h2>The Data engineering team is looking for a Principal SDE to join our team of data engineers supporting analytical/AI needs across the organization. In this role, they will spearhead the development of data products in the vital areas across Zillow. These key deliverables will serve as foundational tools for a sophisticated comprehension of customer journeys, becoming integral components of our overall Enterprise Data Model. The ideal candidate is someone with a background in Data Engineering who has a consistent track record of building and operating high-impact data engineering solutions. They are someone who is able to translate customer needs into strong data engineering solutions. They are also able to drive clarity for others in the face of ambiguous problems and are able to set the correct levels of priorities and areas of investment for the team. You Will Get To:<ul> <li>Architect and design scalable, efficient, and robust data models that support high performance and availability.</li> <li>Develop and enforce standard methodologies for data modeling and event schema design.</li> <li>Collaborate with senior leadership to define data strategies and ensure alignment with business objectives.</li> <li>Evaluate and select appropriate technologies, tools, and methodologies for data modeling and management.</li> <li>Lead data modeling initiatives and mentor junior data architects and engineers.</li> <li>Partner with data engineering, data science, and analytics teams to understand data requirements and translate them into models.</li> <li>Continuously monitor and optimize data models for performance, scalability, and reliability.</li> <li>Implement and maintain data governance policies and standards to ensure data quality and integrity.</li> <li>Develop a roadmap and DE solutions to support enterprise data model.</li> <li>Create and maintain comprehensive documentation of data models and architecture.</li> <li>Provide regular updates and reports on data architecture health, performance, and improvement opportunities.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $187,900.00 - $300,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2>As a driven and seasoned Principle SDE in Data Engineering, you bring a wealth of experience in leading data-focused teams and developing strategic data solutions. Your knowledge spans across data infrastructures, ETL pipelines, data warehousing, and software engineering. With a robust technical foundation and keen business acuity, you excel in turning complex data into meaningful insights that fuel business growth. You are known for fostering cohesive teams and nurturing talent, embodying a leadership style that motivates and inspires. Your passion lies in demonstrating the power of data to unlock business potential and drive successQualifications<ul> <li>8+ years of experience in Data Engineering.</li> <li>Proven experience as a senior or principal data architect in large scale data environments.</li> <li>4+ years experience in data architecture, data modeling, or related fields.</li> <li>Proficiency in data modeling tools (e.g. SQLDBM, ERwin, or similar).</li> <li>Strong knowledge of SQL, NoSQL databases, and data warehousing solutions.</li> <li>Experience with cloud-based data solutions (AWS, Azure, or Google Cloud).</li> <li>Technical Skills – AWS, Spark, Airflow, SQL , databricks, Data Modeling</li> <li>An ability to work with partners across the organization and develop the right prioritization frameworks.</li> <li>Excellent problem-solving skills and attention to detail.</li> <li>Effective communication skills, both verbal and written, with the ability to explain complex concepts to non-technical stakeholders.</li> <li>Soft Skills – Presenting, Storytelling, Communicating</li> </ul> Transferable Skills Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. <h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Principal Software Development Engineer, Data Modeling Architect

<h2>About the team</h2>Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.<h2>About the role</h2>Zillow Group is currently seeking a Sr. Data Scientist to join the Marketing Analytics and Data Science team. As a Sr. Data Scientist, you will play a vital role in developing the next generation of measurement models and methods aimed at providing insights and support decision-making for marketing stakeholders. This team works closely with the marketing organization to discover strategic opportunities in areas spanning brand marketing and performance marketing across channels like google, Facebook, TV &amp; multiple business lines like rentals, B2C and B2B. In this role, you will play a crucial role in elevating our marketing measurement capabilities by developing a more holistic measurement strategy across various marketing campaigns, channels, and granularities. You will leverage your expertise in data analysis, causal inference techniques applied for marketing, experiment design, and marketing analytics to design and implement robust measurement models and collaborate with cross-functional teams to achieve marketing goals. More specifically you will:Marketing Measurement Evolution:<ul> <li>Conduct in-depth analyses of marketing campaign performance using advanced statistical methods and causal inference techniques.</li> <li>Design and execute rigorous experiments to measure the effectiveness of various marketing channels and strategies.</li> <li>Develop and maintain predictive models to optimize campaign targeting and maximize marketing effectiveness through channel optimizations.</li> </ul>Develop &amp; execute holistic experimentation modeling framework:<ul> <li>Lead the development and implementation of a comprehensive marketing experimentation platform encompassing various marketing channels, LOBs, and granularities.</li> <li>Identify opportunities to expand/ further develop the current experimentation platform's capabilities to support a wider range of metrics and channels.</li> <li>Design &amp; implement a scalable experimentation platform for tests and other marketing experiments to test different marketing hypotheses.</li> <li>Develop robust statistical models to analyze experiment results and draw data-driven conclusions.</li> <li>Dive into Zillow's internal and third party data (think Hive, Presto, SQL Server, Tableau) to develop solutions that will help move the business forward and enable better decisions at a rapid speed.</li> </ul>Communication &amp; Collaboration:<ul> <li>Collaborate with data engineering teams to design and optimize data pipelines and workflows to support efficient &amp; accurate data collection, storage, and processing. </li> <li>Develop and maintain data pipelines for extracting, transforming, and loading (ETL) data relevant to marketing experiments.</li> <li>Provide insights and recommendations based on data analysis to improve marketing campaign effectiveness, customer targeting, and lead generation.</li> <li>Effectively communicate complex analytical findings to diverse stakeholders, translating technical concepts into actionable insights and recommendations.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $145,500.00 - $232,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2>We are looking for someone who is passionate about reporting, translating complicated data sets and business problems into easily consumable and impactful insights. You will also need to be unafraid of tackling complexity and new business problems. We're searching for a Data Scientist who has:<ul> <li>An undergraduate or Master's degree in a quantitative field (e.g. mathematics, engineering, statistics, finance, or similar) 4 years of work experience involving quantitative data analysis and complex problem solving. </li> <li>7+ years of experience in data science specifically in marketing analytics.</li> <li>Experience in designing and implementing A/B tests and marketing experiments and/or experience in creating platforms that serve A/B tests for marketing at scale.</li> <li>5+ years of experience implementing a variety of measurement methods across modeling and testing for various marketing use cases</li> <li>5+ years or more of experience as a data scientist experience querying multi-terabyte-sized noisy data sets such as clickstream data.</li> <li>A strong understanding of statistical concepts, measurement methods, and causal inference techniques as it relates to the marketing space. </li> <li>Mastery of SQL, Excel, and either Python or R, along with some experience with Databricks, Tableau, or other visualization software. </li> <li>Ability to work cross-functionally and strong written, verbal, and visual communication skills. </li> <li>Proficiency in modeling techniques, a deep understanding on various drivers forms of attribution methods and measurement mechanisms in the marketing space </li> <li>Understanding and appreciation of how marketing strategies vary across B2B and B2C &amp; how that influences measurement and data science methods. </li> <li>Demonstrated experience in coaching teams both at a tactical layer and strategic layer.</li> </ul><h2>Nice to Have</h2><ul> <li>Experience with tools like Databricks, Snowflake, Looker, Tableau, Airflow or Fivetran</li> <li>Ph.D degree in a quantitative field (e.g. science, engineering, mathematics) or equivalent experience.</li> <li>Understanding of changes happening in the privacy realm and marketing measurement ecosystem</li> <li>Work in agile methodology and familiar with Jira tool</li> <li>Familiar with data engineering tools and platforms</li> <li>Experience in SEO and working with click stream data</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Senior Data Scientist

<h2>About the team</h2>The Customer Identity and Access Management (CIAM) team is focused on providing Zillow an authentication and authorization platform that can scale across one of the largest websites in the US. We work on services, libraries and components that accelerate teams across all of Zillow’s brands to enable seamless features for all of our customers, whether they are on desktop or mobile, web or native. We're always looking for ways to improve our processes and move quickly while ensuring our end-users get the best experience. If you love solving complex problems, building services, and bridging the gap to new business opportunities, read on to learn more!<h2>About the role</h2>You will lead our authentication and authorization mobile strategy, coordinating with product, technical and business teams across the company to align to our vision. Working through your Senior Engineers, you will collaborate with mobile teams across the company to implement, design, and deliver features that are used by millions of users across our suite of mobile applications, including our flagship Zillow Application on both iOS and Android. Our Auth strategy is a pivotal feature of our existing technical strategy, and our partner teams are eager to work with a strong leader who can deliver for them quickly.This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $170,900.00 - $273,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2>You are a development manager with deep technical knowledge on mobile authentication, authorization and security standards who is able to lead and negotiate with partner teams across Zillow Group to incrementally deliver on our new authentication and authorization strategy. You have strong management experience, deep technical knowledge in iOS and Android, and a proven history in working across teams to drive change.Requirements:<ul> <li>2+ years in management or tech leadership role</li> <li>5+ years of mobile software development experience as an individual contributor or team lead</li> <li>Understanding of prevailing industry authentication and authorization practices. In particular a strong understanding of OAuth and iOS/Android best practices around authentication.</li> <li>Strong Experience partnering with product managers and cross-functional stakeholders</li> <li>Knowledge of Agile software development methodologies</li> <li>Demonstrated experience mentoring and growing high-performing engineering teams</li> <li>At least five years of full-time experience and high proficiency programming in Kotlin, Swift, Java, ObjectiveC.</li> <li>Experience with Typescript, GraphQL, and/or React a plus.</li> <li>Experience building libraries, sdks, and shared components for consumption by other teams.</li> <li>Ability to create a mobile authentication and authorization strategy in partnership with our principal engineers and product team, and to then negotiate and incrementally deliver it with mobile teams across Zillow Group.</li> <li>Ability to set clear team and individual goals.</li> <li>Strong testing, logging and measurement practices.</li> <li>Deliver high-quality products on time</li> <li>Implement the best engineering practices to improve effectiveness and efficiency</li> <li>Bachelor's or Master's degree with a preference for Computer Science degree</li> </ul>In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.Get to know usZillow is reimagining real estate to make it easier to unlock life’s next chapter.As the most-visited real estate website in the United States, Zillow® and its affiliates offer customers an on-demand real experience. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move — and no matter what job you're in, you will play a critical role in making this vision a reality.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and<a href="https://www.zillowgroup.com/news/benefits/" target="_blank"> world-class benefits</a>. We're also building the workplace of the future, where our employees are less tethered to the office, and have more flexibility in their lives. But don’t just take our word for it. Read recent reviews on<a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank"> Glassdoor</a> and recent recognition from multiple organizations, including:<a href="https://www.greatplacetowork.com/best-workplaces/100-best/2021" target="_blank"> Fortune’s 100 Best Companies to Work For® List 2021</a>, TIME<a href="http://time.com/100companies" target="_blank"> 100 Most Influential Companies</a> list, Bloomberg Gender-Equality Index 2021, Human Rights Campaign (HRC) Corporate Equity Index and HRC’s Best Place to Work for LGBTQ Equality 2021, Fortune Best Workplaces for Millennials 2021, and Fortune Best Workplaces for Women 2021.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at <a href="mailto:RecruitingAccessibility@zillowgroup.com" target="_blank">RecruitingAccessibility@zillowgroup.com</a>.<h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Manager, Software Development Engineering

<h2>About the team</h2>About the team: The Zillow Premier Agent team works with top real professionals, enabling them through tight partnership and phenomenal products, to deliver exceptional experiences for home shoppers. Our team is fully aligned and utilizes our Core Values through all of the work we do. We challenge assumptions and bring ideas to the table that will push our focus forward. We are a diverse and collaborative team and looking to add another outstanding partner. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.<h2>About the role</h2>Zillow Group is gearing up for the next phase of growth by passionately focusing on improving the home shopping experience and helping more shoppers find their next home. A big part of our strategy centers on partnering with top performing real estate agents, known as Zillow Premier Agents (ZPA). Our desired outcome is more real estate transactions for ZPAs and better experiences for everyone. To do this we will build a partnership-based organization that recruits, retains and grows real estate professionals into extraordinary ZPAs.The role of Growth Advisor (GA) is to partner with ZPA select partners to deliver phenomenal home shopping experiences for consumers, from high conversion of initial consumer introduction to home purchase transaction. Select partners are defined as a highly collaborative top tier real estate teams. GAs support partners to refine business processes to consistently deliver exceptional and scalable results'. GAs will also be responsible for evaluating partners and recommending how they should grow in their current, or new, markets. This role is a "Field" role, reports to the General Manager is specialized by geographical territories to streamline efficiency and expertise across our marketplace. The roles and responsibilities include but are not limited to:<ul> <li>Align and represent the Zillow Group Mission &amp; Core Values</li> <li>Travel in-market and conduct video consultations with partners and their teams to ensure they maintain high conversion and positive customer experiences</li> <li>Regularly conduct financial analysis of partners to understand their business operations and offer feedback so that partners can continue to grow</li> <li>Mentor, coach, and hold our partners accountable to the standard methodologies for outstanding performance</li> <li>Onboard new partners into your book, integrate them into the partner community through partner master-minds, and effectively set them up for success</li> <li>Facilitate strategic decision making through positive relationships with internal business partners. Continuously identify and recommend areas to improve efficiency to leadership and peers</li> <li>Develop a tight partnership with Manager and review the performance of your marketplace and your partners regularly</li> <li>Exhibit domain expertise in local real estate trends, compliance, activity, and overall landscape of your assigned territory</li> </ul>This role has been categorized as a Field position. “Field” employees perform the majority of their work in a specified geographic location set by their management team. Employees are expected to live within a reasonable commuting distance to their region and/or service area. ZG has not defined a reasonable distance and expects employees will use judgment in determining this for themselves and understand the implications regarding time commitment and cost of daily commute.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $117,400.00 - $187,600.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>5+ years of sales, account management, customer success or relationship/partner management experience</li> <li>Strong desire to achieve top results with a personable and success-seeking demeanor</li> <li>Experience coaching, motivating, and educating business owners</li> <li>Solid eye for business and experienced in financial analysis; uses analytical insights to drive conversations and decisions (P&amp;L experience is a plus)</li> <li>Excellent written/verbal communication skills</li> <li>Focused, reliable self-starter with ability to prioritize effectively</li> <li>Demonstrated critical thinking and creative problem-solving</li> <li>Salesforce.com or other CRM experience preferred</li> <li>Experience in SAAS/PAAS, real estate media, advertising and/or marketplace-based businesses preferred</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Growth Advisor, Partnerships

<h2>About the team</h2>The Customer &amp; Partner Insights team sits within Zillow Research &amp; Insights (ZRI), a multidisciplinary team of researchers that includes Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. We all play a significant role within the greater product and marketing organizations. ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team. We’re a tight-knit, fun-loving, and upbeat group. We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms. Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.<h2>About the role</h2>As a Senior Insights Strategist, you're responsible for driving research and product strategy to craft phenomenal B2C customer and B2B partner experiences. If you want to provide data-hungry teams with a view of our customers and partners via planning, executing, and sharing quantitative and qualitative research, then this job is for you! Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home.Responsibilities:<ul> <li>Define short-term and long-term research roadmaps aligned with customer problems and business priorities, identifying and prioritizing research needs throughout a cycle.</li> <li>Collaborate with marketing (primarily), design, product, data science, and other teams.</li> <li>Prioritize and coordinate related work, synthesizing data from all sources across ZRI to create a comprehensive view of the marketplace, customers, and business partners.</li> <li>Advocate for customer and partner needs throughout the product design and development process, and ensure they align with business initiatives.</li> <li>Effectively communicate findings and insights in a way that drives stakeholders’ decisions. </li> <li>Lead multiple projects independently, prioritize business objectives, and deliver high-quality work on time.</li> <li>Contribute, learn, grow, and have fun.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $105,900.00 - $169,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>6+ years as an Insights Manager, Insights Strategist, Market Researcher, or similar role.</li> <li>Expertise in quantitative and qualitative research to understand customer needs and address business or marketing objectives. Higher emphasis on quantitative background. </li> <li>Excellent data and analytical skills. Ability to analyze data and translate into concrete. insights which can be easily understood and applied by the entire organization.</li> <li>Demonstrated ability to synthesize results from multiple sources to build a richer, more complete perspective of the issue or opportunity, and related implications.</li> <li>A great storyteller who finds powerful ways to communicate insights and develop empathy among our internal partners, engage senior leaders in research, and influence them to take action.</li> <li>Experience working successfully with diverse, cross-functional product teams to guide strategic decisions.</li> <li>Experience collaborating with other research/analytics disciplines (UX and behavioral science researchers, data scientists, population scientists, etc) especially for sophisticated/multi-modal studies.</li> <li>PhD in relevant research or marketing field preferred.</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Senior Insights Strategist, Market Research

<h2>About the team</h2>Zillow’s Communications team is responsible for growing Zillow’s audience and building awareness of its innovative products and services. The team strengthens Zillow’s position as a thought leader in housing, technology, and real estate through earned and owned media channels.<h2>About the role</h2>We are hiring a Director of Employee Communications to help lead our employee communications team. A significant responsibility of this position will be reimagining and driving an employee communications strategy to better connect with the company’s 8,000+ employees with the goal of driving alignment and engagement for our distributed workforce.The right candidate should be a driven, passionate, strategic, and out-front leader looking to work in a fast-paced, growing company.The Director of Employee Communications will report to the Sr. Director, Real Estate &amp; Employee Communications and will be an active player on the communications leadership team as well as a critical business partner to various leaders across a variety of organizations including HR, Tech and Sales.The Director, Employee Communications must have an excellent understanding of Zillow’s strategy, an ability to communicate it clearly and effectively, knowledge of change management tools and practices, and the ability to encourage the confidence of the leadership team through their counsel.<h2>Job Responsibilities: </h2><ul> <li>Strategic thought partner to company leadership including executives on company priorities and initiatives, providing communications counsel and strategy for broad internal Zillow Group employee base.</li> <li>Develop and scale an employee communications strategy crafted to serve a distributed, in alignment with the company’s CloudHQ strategy</li> <li>Developing and implementing communications strategies that creatively drive business objectives, culture and employee engagement</li> <li>Growing employee understanding of major strategic business initiatives</li> <li>Elevate visibility of company executives internally through executive communications strategy in close partnership with the Corporate Communications team</li> <li>Serving as a trusted liaison for multiple, sophisticated lines of business and providing counsel to executive leaders</li> <li>Building campaigns and strategic plans to drive engagement and action from employees</li> <li>Leading a team with a high volume of work and high impact to the company</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $167,900.00 - $268,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>12+ years of experience in communications with experience driving internal communications teams with a Bachelor's degree, preferably in Journalism, Communications or Marketing</li> <li>Can develop strategy, demonstrate initiative and secure buy-in from partners of all levels, including executive leadership</li> <li>Shown leadership experience leading internal teams as well as budgets to achieve success</li> <li>Excellent writer able to draft nuanced communications on a variety of topics; skilled communicator, with shown experience in business communications</li> <li>Ability to effectively navigate through ambiguity; decides and acts without having the picture totally defined; appropriately changes strategy in response to new information.</li> <li>Drives for results – makes things happen and conveys a sense of urgency.</li> <li>Passion for leadership and developing high impact teams.</li> <li>High standards for design and writing, utmost attention to detail, and ability to accelerate projects and multi-task</li> <li>Creative problem solver with a focus on solutions that bring company strategy and culture to life</li> <li>Committed to achieving goals and skilled in effective communication within the company, at all levels.</li> <li>Ability to execute work using different types of employee engagement channels (Slack, video, Zoom, slides, email, etc.)</li> <li>Strong experience speech/ghostwriting for executives and mentor speakers to excel</li> <li>Sensitivity, emotional intelligence and understanding for a diverse group of people across all levels, departments and geographies</li> <li>Entrepreneurial, collaborative, hands-on style, with an eye toward action and improvement</li> <li>Experience driving internal live, virtual and hybrid events with knowledge of live event production is a plus</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Director, Employee Communications

<h2>About the team</h2>The Agent Software and Advertising organization at Zillow Group is at the forefront of revolutionizing the real estate industry. For over two decades, we've been developing cutting-edge technological solutions that simplify real estate transactions and empower professionals across the United States and Canada. Our innovative products and services are designed to enhance efficiency for all users, helping agents stand out in a competitive market while making the home buying and selling process truly enjoyable for consumers. Within this dynamic organization, the Revenue Operations and Strategy team plays a crucial role in driving our success. We're seeking talented individuals to join this team and contribute to our strategic initiatives. As a member of the team, you'll be at the intersection of technology, finance, and real estate, working to optimize our revenue streams and enhance our business performance. Our team embodies Zillow's core values and plays a substantial role in the organization's success. We pride ourselves on our ability to adapt to the evolving needs of real estate agents, teams, brokers, offices, associations, and MLSs. By joining us, you'll be part of a dynamic group that's shaping the future of real estate technology and making a significant impact in the market.<h2>About the role</h2>As a Strategy and Business Operations Manager, you will leverage your strong strategic background and deep data analysis experience to:<ul> <li>Conduct deep analysis on large datasets and market research to uncover insights that drive growth and inform high-stakes business decisions across the organization</li> <li>Design and execute advanced packaging, pricing strategies, and business models to maximize revenue from agent advertising and software products</li> <li>Lead high-impact, high-visibility initiatives using data-driven insights to guide strategic planning and identify new business opportunities</li> <li>Create compelling data visualizations and communicate strategic recommendations effectively across all levels of the organization</li> <li>Drive strategic alignment across Product, DS, Marketing, Sales, Finance, and CX teams, delivering actionable insights to enhance decision-making and operational effectiveness</li> </ul>This role is part of the Strategy and Business Operations team, collaborating with other highly-skilled teams on cross-functional projects. It requires exceptional strategic thinking, advanced data analysis skills, strong business acumen, operational rigor, and the ability to translate complex data into clear, impactful business strategies.This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $123,200.00 - $196,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>A strategic thinker with a proven track record in consulting and developing successful business strategies</li> <li>An expert in data analysis, comfortable with large datasets and advanced analytical techniques</li> <li>Adept at translating complex data insights into clear, actionable business recommendations</li> <li>A skilled problem-solver, able to tackle ambiguous business challenges with a data-driven approach</li> <li>An excellent communicator, capable of presenting complex strategies and data insights to both technical and non-technical audiences</li> <li>A strong project manager, able to drive strategic initiatives from conception to implementation</li> </ul><h1>Required Qualifications:</h1><ul> <li>Bachelor's degree in Business, Economics, Business Analytics, Finance, or related quantitative field</li> <li>3+ years of experience in top-tier management consulting firms, with additional 3+ years of experience in revenue/business strategy or similar data-driven roles</li> <li>Advanced proficiency in data analysis tools (e.g., Excel, SQL) and experience with business intelligence platforms (e.g., Tableau, Power BI)</li> <li>Proven track record of developing and implementing successful business strategies </li> <li>Demonstrated experience in conducting market analysis, competitive intelligence, and financial modeling</li> <li>Excellent analytical and problem-solving skills with the ability to synthesize complex data into clear insights</li> <li>Strong project management skills and experience leading cross-functional teams</li> </ul><h1>Preferred Qualifications:</h1><ul> <li>MBA or advanced degree in a related field</li> <li>Experience transitioning from consulting to in-house strategy roles</li> <li>Knowledge of the real estate or technology industry</li> <li>Expertise in advanced pricing strategies and product packaging methodologies</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Revenue Strategy & Business Operations Manager

<h2>About the team</h2>The Strategic Sourcing team is a key component of our larger Procurement and Finance Services (PFS) team at Zillow Group. This position is responsible for efficient service delivery models in collaboration with domestic, offshore and nearshore partners also known as Global Business Services (GBS). Our strategy focuses on achieving operational excellence, product quality, competitive advantage, outstanding customer experience, risk management and cost efficiency all of which is in alignment with Zillow Group’s mission and core values. GBS plays a critical role in conducting initial assessments, strategic planning, sourcing activities, negotiations, implementation processes, and continuous performance evaluation to drive successful outcomes for internal partners.<h2>About the role</h2>As the leader of our Global Business Services (GBS) team, the Category Sourcing Manager plays a crucial role in partnering with operational leaders to find opportunities and drive process optimization. This position serves as the key point of contact for building and refining process flow documentation with enhancements to operational efficiency within the GBS framework.In this role, you will work closely with operational collaborators to define business objectives, streamline processes by eliminating waste and non-value-added tasks, and recommend suitable service delivery models to align with business goals. You will also collaborate with shared services partner teams, including Sourcing, Legal, Vendor Management, and Financial Planning &amp; Analysis (FP&amp;A). Establish and implement an optimal service delivery model.The Category Sourcing Manager is responsible for the oversight of BPO programs and portfolios, supporting multiple BPO practitioners and leaders across Zillow Group’s network of suppliers. This role involves leading and supervising BPO engagements, evaluating opportunities with both current and prospective vendor partners to drive operational excellence and strategic growth within the GBS ecosystem.Additionally Zillow is growing its influence with Professional Services providers, and working in the Professional Services Category managing suppliers that provide consulting services more broadly; this ranges from Financial Services to Strategy Consulting. There may be additional linkages to our Managed Services Program which is a separate but highly linked workstream. This role has the potential to be considered for future people management responsibilities.<h2>You Will Get To: </h2><ul> <li>Lead and complete extensive evaluations and process mapping exercises, independently identifying key analysis requirements to uncover valuable insights and improvement opportunities.</li> <li>Discover operational improvements through a methodical approach, from problem statement to opportunity identification.</li> <li>Apply data analysis and comprehensive anecdotal feedback to evaluate the impact of new models on vendors, customers, and Zillow Group.</li> <li>Maintain a proactive rhythm of continuous improvement assessments to drive operational excellence which includes performance standard updates gathered in MMRs, QBRs and ongoing touchpoints with partner teams.</li> <li>Establish credibility and rapport with business partners and senior leaders to navigate the intricacies of business operations and processes effectively.</li> <li>Lead the vision, strategy, and outcomes of vendor engagement initiatives to cultivate business expansion and achieve defined results outlined in Statement of Work (SOW) agreements.</li> <li>Drive contract negotiations and engage appropriate team members, including Legal, Business Leadership, Strategic Sourcing, Financial Planning &amp; Analysis (FP&amp;A), Workforce Management, Procure to Pay and Strategic Operations.</li> <li>Interact with the most strategic Professional Services suppliers Zillow collaborates with on an ongoing basis.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $105,900.00 - $169,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Possess 5-10 years of experience in vendor engagement and management within diverse business process outsourcing environments, including nearshore and offshore service centers.</li> <li>Deep experience in Offshore/Nearshore BPO, Professional Services models from Build/Operate/Transfer to Fixed Fee arrangements.</li> <li>Demonstrate a keen business acumen and leadership prowess to effectively guide and inspire teams individually and collaboratively.</li> <li>Showcase a track record of successfully navigating outsourcing service agreements and Statements of Work, showcasing adept negotiation skills.</li> <li>Skilled in foreseeing and leading trade-offs, adeptly balancing business requirements while fostering operational excellence.</li> <li>Exhibit exceptional verbal, visual, and written communication skills to successfully communicate with team members at all levels.</li> <li>Showcase outstanding capabilities in time management, organization, and prioritization, ensuring efficient task execution.</li> <li>Display a strong sense of ownership and a drive for achieving results, highlighting your dedication to success and an interest in continuous improvement.</li> <li>Experience in organizational change management methodologies.</li> <li>Proficient in process mapping, process enhancement, and problem-solving, with a shown strength in applying statistical and data-centric methodologies.</li> <li>Bachelor's degree or relevant work experience, with an MBA or Master's degree in Supply Chain Management being highly desirable, aligning with the educational requirements for the position.</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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