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<h2>Job Description</h2> Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. To achieve this, we're looking for a successful Mid Market Account Executive with a proven track record in B2B sales and a passion for driving growth within the SaaS space. You will play a vital role in growing our Mid Market account base, and closing deals of varying sizes and sales cycles. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact. What You'll Be Doing: <ul> <li>Directly drive top-line revenue growth through the acquisition of new Mid Market customers and developing strategies to penetrate top tier accounts.</li> <li>Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.</li> <li>Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships.</li> </ul> <ul><li>Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.</li></ul> <ul> <li>Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives to secure product expansion and customer satisfaction.</li> <li>Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages.</li> <li>Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals.</li> <li>Establish and maintain C-level executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions.</li> <li>Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution.</li> <li>Negotiate and close complex deals, leveraging a consultative approach, utilizing exceptional communication skills to present compelling business cases and value propositions.</li> </ul> What You Bring to the Role: <ul> <li>BA/BS degree or equivalent experience required.</li> <li>A Minimum of 5 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.</li> <li>Strong, consistent track record of achieving targets &amp; quota achievement in 2 of the last 3 years; President’s club membership is a plus.</li> <li>Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.</li> <li>Experience in managing customer relationships with organizations across a range of revenue scales.</li> <li>History of sales success with VP and C-level executives in Mid Market accounts.</li> <li>Outstanding presentation, negotiation, and closing skills.</li> <li>Experience creating and leveraging territory and account plans.</li> <li>An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth.</li> <li>Demonstrated industry experience, with the ability to navigate industry trends and dynamics and build relationships with key decision-makers and champions.</li> <li>Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.</li> <li>Ability to travel to customer locations. </li> </ul> Where We Work: Fully Flexible In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person. #Remote #LI-JM7 Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized OTE (On Target Earnings) range for this position is $198,000.00-$298,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Zendesk

Mid-Market - Account Executive

<h2>Job Description</h2> <h1>Who we're looking for</h1> The Public Sector Marketing Manager will be responsible for the strategic development and implementation of Federal and State &amp; Local marketing campaigns.Campaigns would be executed across digital and non-digital channels including events, email, webinars, email, content syndication, and paid social. The ideal candidate must have experience in both the federal and state + local public sector space. <h1>What you'll be doing</h1> <ul> <li>Work cross-functionally with various stakeholders to develop and execute demand and lead generation campaigns utilizing a variety of tactics including but not limited to: events, email, outbound tactics, webinars, paid social, digital, and content syndication</li> <li>Partner with sales, partner marketing, product marketing, creative, and marketing operations to ensure successful execution of plans</li> <li>Collaborate with public sector sales team to create an events strategy rooted in data/analytics</li> <li>Collaborate with public sector sales team to create messaging strategies that can be customized and personalized for sales outreach</li> <li>Develop clear, compelling content to support campaign interaction points: email, landing pages, paid social, event messaging, online and offline campaigns</li> <li>Adopt a data driven approach to everything you do; track, measure, and analyze all promotional activity performance. Conduct regular Pubsec pipeline reviews and develop campaigns to complement and/or offset what we are seeing in the market</li> <li>Partner with sales teams to facilitate feedback on lead conversion, client insights, and campaign success and leads follow up plans</li> <li>Consistently test and enhance lead nurturing activities through measurement and optimization</li> <li>Monitor website traffic and make recommendations for optimization</li> <li>Track event budget and program results uncover insights for improvement, efficiencies, and cost reduction, and provide routine communications and reporting for all conferences and events.</li> </ul> <h1>What you bring to the role</h1> <ul> <li>5+ years of experience running omni-channel marketing campaigns. Software space preferred.</li> <li>Experience marketing to the US public sector. Both state + local and federal experience are preferred.</li> <li>Demonstrated proficiency with digital and offline marketing tactics including, but not limited to events, email, paid social, website, SEO, and content syndication</li> <li>Experience writing and creating campaign assets</li> <li>Excellent written and verbal communication skills</li> <li>Excellent project management skills</li> <li>Can work independently with minimal supervision</li> <li>Proven ability to drive goals</li> <li>Experience developing and optimizing marketing programs</li> <li>Experience managing projects to ensure timely execution</li> <li>Experience managing budget, including allocation and optimization</li> <li>Up to date with the latest digital marketing trends, marketing operations tools and best practices</li> <li>Excellent communication, presentation, &amp; project management skills.</li> <li>ABM and partner experience a plus</li> </ul> Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized base salary range for this position is $104,000.00-$156,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Marketing Manager, Public Sector, AMER

<h2>Job Description</h2> Enterprise Account Executive Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. To achieve this, we're in search of a successful Enterprise Account Executive with a proven track record in B2B sales and a passion for driving growth within the SaaS space. You will play a vital role in growing our Enterprise account base. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact. What You'll Be Doing: <ul> <li>Directly drive top-line revenue growth by acquiring new Enterprise customers and developing strategies to penetrate top tier accounts.</li> <li>Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.</li> <li>Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships.</li> <li>Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.</li> <li>Create quarterly territory plans, developing strategies and actionable tactics to increase our market share in the Enterprise sector.</li> <li>Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives to secure product expansion and customer satisfaction.</li> <li>Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue.</li> <li>Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals.</li> <li>Establish and maintain C-level executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions.</li> <li>Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution.</li> <li>Negotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions.</li> <li>Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends.</li> </ul> What You Bring to the Role: <ul><li>BA/BS degree or equivalent experience required.</li></ul> <ul> <li>Experience in cloud/software B2B sales or solution engineering, with a minimum of 8 years of experience and a proven track record of exceeding sales targets.</li> <li>Strong, consistent track record of achieving targets &amp; quota achievement in 2 of the last 3 years; President’s club membership is a plus.</li> <li>Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.</li> <li>Experience in managing customer relationships with organizations generating revenues exceeding $2 billion.</li> <li>A history of successfully selling to VP and C-level executives in Enterprise accounts.</li> <li>Outstanding presentation, negotiation, and deal-closing abilities.</li> <li>Experience creating and leveraging territory and account plans.</li> <li>An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth.</li> <li>Demonstrated industry experience, with the ability to navigate industry trends and dynamics and build relationships with key decision-makers and champions.</li> <li>Familiarity with key Sales tools such as Salesforce.com, Outreach, Clari, Seismic and Looker.</li> <li>Ability to travel to customer locations. </li> </ul> #LI-SM12 Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized OTE (On Target Earnings) range for this position is $240,000.00-$360,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Enterprise Account Executive

<h2>Job Description</h2> Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. To achieve this, we're looking for a successful Public Sector Mid Market Account Executive with a proven track record in Public Sector sales and a passion for driving growth within the SaaS space. You will play a vital role in growing our Public Sector account base, and closing deals of varying sizes and sales cycles. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact. What You'll Be Doing: <ul> <li>Directly drive top-line revenue growth through the acquisition of new Public Sector customers and developing strategies to penetrate top tier accounts.</li> <li>Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.</li> <li>Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships.</li> </ul> <ul><li>Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.</li></ul> <ul> <li>Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives to secure product expansion and customer satisfaction.</li> <li>Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages.</li> <li>Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals.</li> <li>Establish and maintain C-level executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions.</li> <li>Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution.</li> <li>Negotiate and close complex deals, leveraging a consultative approach, utilizing exceptional communication skills to present compelling business cases and value propositions.</li> </ul> What You Bring to the Role: <ul> <li>BA/BS degree or equivalent experience required.</li> <li>A Minimum of 5 years of Public Sector sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.</li> <li>Strong, consistent track record of achieving targets &amp; quota achievement in 2 of the last 3 years; President’s club membership is a plus.</li> <li>Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.</li> <li>Experience in managing customer relationships with organizations across a range of revenue scales.</li> <li>History of sales success with VP and C-level executives in Public Sector accounts. </li> <li>Outstanding presentation, negotiation, and closing skills.</li> <li>Experience creating and leveraging territory and account plans.</li> <li>An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth.</li> <li>Demonstrated industry experience, with the ability to navigate industry trends and dynamics and build relationships with key decision-makers and champions.</li> <li>Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.</li> <li>Ability to travel to customer locations. </li> </ul> Where we work: <h2>Fully Flexible:</h2> In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person. <h2>#Remote</h2> #LI-JM7 Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized OTE (On Target Earnings) range for this position is $198,000.00-$298,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Mid-Market Account Executive, Pub Sector - California

<h2>Job Description</h2> Who we're looking for <h2>Zendesk’s award-winning Product Marketing team is looking for a Product Marketing Manager to help drive Zendesk’s Service narrative and GTM initiatives. This role is responsible for supporting a wide variety of PMM functions including research, messaging and positioning, GTM support, enablement and partnership across multiple organizations to achieve the company goals. You will support and partner with a cross-functional team tied to all the GTM organizations in our business and will work closely with senior leaders in sales strategy, marketing, and operations. You are also passionate about ‘rolling your sleeves up’ and working cross-functionally with a broad set of stakeholders to get things done. Reporting to the Group Manager of PMM, you will join the Solutions team within the Product Marketing organization.</h2> What you'll be doing <ul> <li>Developing fundamental insights of our market, customers, key buyers, and competitors </li> <li>Be an evangelist for product strategy and functionality. Understand and simplify product functionality into real value-based messaging</li> <li>Enable our internal partners on clear &amp; consistent messaging and craft materials to support customer-facing interactions, e.g. sales pitch decks, messaging source documents, use cases, personas, etc</li> <li>Be the connective tissue - collaborate with Product, Marketing, Sales, Success, Operations, and Enablement teams to develop strategic frameworks and assets for use in campaigns, enablement, press releases, analyst briefings, etc</li> <li><h2>Bring an ownership mentality to offer innovative ideas to up-level deliverables or improve processes</h2></li> <li>Help maintain internal alignment with other parts of the company including Product, Sales, Customer Success, and Marketing </li> </ul> What you bring to the role <ul> <li>4-6+ years experience in Product Marketing in software and technology; preference given to those with experience with SaaS and/or Customer Experience/Service software</li> <li>Proven experience managing a high-performing team, including coaching &amp; development.</li> <li>Articulate and very skilled at storytelling in a simple straightforward way</li> <li>Superior analytical and problem-solving skills with a focus on attention to detail, pattern recognition, insight generation, and ability to process information quickly to deliver against tight deadlines</li> <li>Executive presence and ability to engage with senior leadership in a constructive and collaborative manner</li> <li>Determination to focus on outcomes and be self-motivated and directed</li> <li>A customer-first mentality</li> <li>BA/BS or equivalent </li> </ul> Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. #LI-SM12 Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized base salary range for this position is $119,000.00-$179,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Product Marketing Manager

<h2>Job Description</h2> Zendesk for Startups is a business initiative at Zendesk focused on helping startups drive growth and prepare for scale by creating great customer experiences with Zendesk products. Zendesk has more than 160,000 customer accounts globally, and we’ve been working with the world’s most disruptive startups since their early stages, like Slack, Uber, Instacart, Coinbase, Nubank, Limebike, and Deliveroo. As the Manager, Startup Partnerships, you’ll be responsible for driving adoption among startups by building strategic partnerships with Venture Capital Firms, Accelerators, and Technology Ecosystem partners on the East Coast. This role will focus on customer acquisition results in the region and will require collaboration from internal stakeholders and support from our cross-functional Startups team. As part of your responsibilities, you will evangelize our partners, drive incoming applications, source and connect startups to our sales organization, execute events and other activities to strengthen our relationships with our partners and grow the share of startups using Zendesk in the region. The successful candidate will be comfortable building external relationships with both VCs and founders, navigating the internal teams at Zendesk, and advocating for our customers and partners across the greater organization. Responsibilities: <ul> <li>Nurture partner relationships to generate signups and understanding of Zendesk across their portfolio companies through a variety of activities like thought leadership events and finding ways to bring value to founders in their communities</li> <li>Drive and review incoming startup applications that will eventually convert into paying customers, report on results and own contribution of startups from the region, as well as seat usage and referrals to account executives. </li> <li>Assist portfolio companies throughout the lifecycle of the program, from initial interest through to graduation by answering questions on product and pricing, ensuring they get proper onboarding and sales support, and connecting founders across our startup community </li> <li>Lead/leverage internal cross-functional teams and coordinate with internal resources across the region to align our go-to-market motions in the region</li> <li>Help define the growth strategy for the Startups team in the region</li> </ul> Requirements: <ul> <li>Currently residing in New York City </li> <li>5+ years of relevant experience</li> <li>A passion for technology, startups, and supporting other businesses as they grow</li> <li>Immersed in the regional startup ecosystem with an understanding of key players and emerging trends within the region</li> <li>Deep experience in a customer or partner-facing role, with a track record of top performance</li> <li>Demonstrated analytical skills, particularly the ability to measure program impact/success</li> <li>A proactive and highly independent self-starter who works well in a high-growth environment where things change quickly</li> <li>Superior verbal and written communication skills </li> <li>Experience explaining business concepts and giving presentations</li> </ul> Nice to haves: <ul> <li>Subject matter expertise managing customer support and/or sales teams</li> <li>Experience implementing and configuring Zendesk </li> <li>Experience as a founder, at an accelerator or venture capital firm</li> <li>Experience with Airtable and Salesforce</li> </ul> Who you are: <ul> <li>Passionate about startups and the venture ecosystem </li> <li>Have a strong network with the General Partner/Limited Partner/Founder community</li> <li>Able to innovate in rapid cycles and test solutions to learn what works, then feed insights into a long-term foundation</li> <li>Be comfortable working in a dynamic, fluid working environment</li> <li>Authentic relationship-building skills and extremely self-motivated and success-driven</li> </ul> Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized base salary range for this position is $120,000.00-$180,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Startup Partnerships Manager

<h2>Job Description</h2> Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. To achieve this, we're looking for a successful Mid Market Account Executive with a proven track record in B2B sales and a passion for driving growth within the SaaS space. You will play a vital role in growing our Mid Market account base, and closing deals of varying sizes and sales cycles. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact. What You'll Be Doing: <ul> <li>Directly drive top-line revenue growth through the acquisition of new Mid Market customers and developing strategies to penetrate top tier accounts.</li> <li>Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.</li> <li>Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships.</li> </ul> <ul><li>Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.</li></ul> <ul> <li>Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives to secure product expansion and customer satisfaction.</li> <li>Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages.</li> <li>Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals.</li> <li>Establish and maintain C-level executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions.</li> <li>Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution.</li> <li>Negotiate and close complex deals, leveraging a consultative approach, utilizing exceptional communication skills to present compelling business cases and value propositions.</li> </ul> What You Bring to the Role: <ul> <li>BA/BS degree or equivalent experience required.</li> <li>A Minimum of 5 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.</li> <li>Strong, consistent track record of achieving targets &amp; quota achievement in 2 of the last 3 years; President’s club membership is a plus.</li> <li>Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.</li> <li>Experience in managing customer relationships with organizations across a range of revenue scales.</li> <li>History of sales success with VP and C-level executives in Mid Market accounts. </li> <li>Outstanding presentation, negotiation, and closing skills.</li> <li>Experience creating and leveraging territory and account plans.</li> <li>An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth.</li> <li>Demonstrated industry experience, with the ability to navigate industry trends and dynamics and build relationships with key decision-makers and champions.</li> <li>Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.</li> <li>Ability to travel to customer locations.</li> </ul> Where We Work: Fully Flexible In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person. #Remote #LI-JM7 Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized OTE (On Target Earnings) range for this position is $198,000.00-$298,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Mid-Market Account Executive

<h2>Job Description</h2> <h1>Who we're looking for</h1> Lead the team responsible for Zendesk's Service solution product marketing. This role drives GTM strategy and execution across Zendesk’s Service solution, managing and supporting a team of individual product marketers responsible for a wide variety of PMM functions including research, personas, use cases, messaging and positioning, enablement, and more to achieve the company goals. The role is expected to partner with leaders in sales, marketing, product, and other departments on initiatives and programs connected to our core Service Solution to drive positive impact for customers and the business. This leader will report to the Senior Director, Product Marketing and will work closely with the broader Product Marketing team. This leader will manage a team of PMMs to support the activities below. <h1>What you'll be doing</h1> <ul> <li>Lead a team of product marketers, driving GTM strategy and execution for our core Service solution while inspiring the team to drive purpose, impact, and value in their work.</li> <li>Develop and maintain a deep understanding of the CX market with respect to buyer needs, personas, and competitors.</li> <li>Craft and own product narratives and solution messaging that communicate the core use cases and value delivered from our Service solution.</li> <li>Orchestrate marketing and enablement initiatives for our core Suite offering.</li> <li>Demonstrate, and coach the team to develop strong and clear presentation skills, preparing them for presentations to Zendesk leaders, GTM team audiences, and customers.</li> <li>Coach team to develop materials supporting customer-facing assets and interactions (e.g. sales pitch decks, MSD’s customer stories, etc.)</li> </ul> <h1>What you bring to the role</h1> <ul> <li>8+ years experience in Product Marketing in software and technology; preference given to those with experience with SaaS and/or Customer Experience/Service software.</li> <li>Proven experience managing a high-performing team, including coaching &amp; development.</li> <li>Articulate and very skilled at storytelling in a simple straightforward way.</li> <li>Superior analytical and problem-solving skills with a focus on attention to detail, pattern recognition, insight generation, and ability to process information quickly to deliver against tight deadlines.</li> <li>Executive presence and ability to engage with senior leadership in a constructive and collaborative manner.</li> <li>Willingness to go beyond strategy in order to support execution and realization.</li> <li>Determination to focus on outcomes and be self-motivated and directed.</li> <li>A customer-first mentality.</li> <li>BA/BS or equivalent.</li> </ul> #LI-WO1 Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized base salary range for this position is $146,000.00-$220,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Group Manager, Product Marketing

Location: Remote, United States Zendesk is seeking an experienced Vice President, Total Rewards to lead our company's global total rewards strategy and delivery, encompassing both compensation and benefits programs. This strategic leader will also oversee our global mobility team, presenting key initiatives to our board of directors' compensation committee and executive team. Additionally, the ideal candidate will have a background in M&amp;A total rewards strategy. As a core member of the People &amp; Places Leadership Team reporting directly to the Chief People &amp; Diversity Officer, we will look for a leader that represents the core values of Zendesk and People and Places. The right leader will learn the customer experience business and culture inside and out. Allowing you to provide strategic total rewards partnerships to the business leaders with and through the global Total Rewards team. We’ll Trust You To: 1. Strategic Leadership: Develop and implement a comprehensive total rewards strategy that supports our business goals, attracts top talent, and fosters employee engagement. 2. Compensation Management: Lead the design, implementation, and administration of global compensation programs, including base salary, short-term and long-term incentives, and executive compensation. 3. Benefits Management: Define and oversee the company's global benefits programs, ensuring they are competitive, cost-effective, and cater to the diverse needs of our employees across different regions. 4. Global Mobility: Oversee the management of our global mobility team, developing programs and policies to support international assignments, relocations, immigration, and repatriation. 5. Governance and Compliance: In partnership with our People Operations team, ensure all total rewards and mobility programs are compliant with international, national, and local regulations across all operational regions. 6. Board Presentations: Present total rewards and compensation strategies and programs to the board of directors' compensation committee. 7. Total Rewards M&amp;A: Lead total rewards M&amp;A activities, comparing current programs with target company practices and proposing comprehensive total rewards strategies pre and post-acquisition. 8. Team Leadership: Provide day to day guidance, career development, and support to the global total rewards team. Requirements 1. Bachelor's degree in Human Resources, Business, or related field; Master's degree or relevant certification (such as CCP, GRP, CECP) preferred. 2. Minimum 10 years of experience with increasing responsibility in the total rewards field, ideally in a global software/technology/SaaS organization at a private equity held company. 3. Proven experience in developing compensation, benefits, and mobility strategies, and presenting to executive leadership and board members. 4. Strong understanding of global compensation and benefits laws and regulations. 5. Knowledge of HRIS systems and ability to use HR metrics for decision-making. 6. Experience with M&amp;A total rewards strategies is highly desirable. Competencies 1. Excellent leadership and management abilities. 2. Strong analytical skills and ability to transform complex data into actionable strategies. 3. Excellent interpersonal and communication skills; ability to influence at all organizational levels. 4. Demonstrated ability to operate within a fast-paced, global environment. 5. Adaptable with a high degree of integrity and professionalism. The US annualized base salary range for this position is $252,000.00-$378,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. **The intelligent heart of customer experience** Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster [global diversity, equity, &amp; inclusion](<a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">http://www.zendesk.com/diversity-inclusion/</a>) in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please [click here](<a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_sc…</a>). Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [<a href="mailto:peopleandplaces@zendesk.com" target="_blank">peopleandplaces@zendesk.com</a>](<a href="mailto:peopleandplaces@zendesk.com" target="_blank">mailto:peopleandplaces@zendesk.com</a>) with your specific accommodation request.

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