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<h2>Job Description</h2> Job Summary We are looking for a US-based Customer Success Specialist to join the Zendesk AI Agent (Ultimate) team! In this role, you will manage a portfolio of Enterprise customers, serving as their primary contact and helping them achieve strategic goals using the Ultimate platform. You will become a product expert, understanding how Ultimate can create value for your customers. Specialists will build strong customer relationships, create Success Plans, and drive engagement. You will stay updated on product features, provide training, and work cross-functionally with various teams to secure resources for customer objectives. Regular reporting on KPIs, developing business cases, and leading quarterly value workshops are key responsibilities. Additionally, you will uncover expansion opportunities, collaborate with Account Executives, and ensure contract alignment. The ideal candidate has experience in Customer Success, a track record with complex B2B accounts, and strong technical and analytical skills. What you’ll be doing <ul> <li>Own a portfolio of Enterprise customers, as their single point of contact, help them achieve their strategic goals and realize significant value using the platform.</li> <li>Be a product expert and develop a comprehensive understanding of how Ultimate can be used to create value for support teams and in our partner CRMs. Engage in customer onboarding by helping to define objectives, project scope and minimizing time-to-value.</li> <li>Build strong customer relationships and keep engagement high through committing to mutual Success Plans with each customer, outlining strategic goals, mutual initiatives, what measured success looks like, and a roadmap of future projects to secure renewal.</li> <li>Stay up-to-date on new features and accelerate product adoption by working closely with frontline support teams, reviewing their solutions and providing proactive training and best practices.</li> <li>Work cross-functionally and build strong relationships with Product Management, Sales, Implementation, and Customer Engineering and be responsible for securing resources to realize your customers’ objectives.</li> <li>Provide regular reporting on automation, product adoption, and account health KPIs, and develop strategies to improve them.</li> <li>Build business cases and ROI calculations, leveraging industry benchmarks and best practices, and lead quarterly business value workshops with customers to align realized value with executive stakeholders and unlock expansion across new channels, markets, brands, and use cases.</li> <li>Uncover and qualify expansion opportunities and work closely with Account Executives on closing them. Know your customers’ contracts and when changes to an existing contract are necessary.</li> </ul> What you bring to the role <ul> <li>Experience in Customer Success, Account Management or related roles in a SaaS company.</li> <li>You have a successful track-record of managing medium and large accounts, with complex technical solutions and multiple stakeholders, in a high-touch B2B environment.</li> <li>You’re a product expert with an aptitude for understanding how the product and integrating its features, integrations, capabilities &amp; best practices help your customers achieve their goals.</li> <li>You are a natural advisor, with experience in coaching executives and project teams in a technical and business context. You enjoy understanding customers’ goals and defining, presenting, and executing mutual success plans to achieve objectives and drive ROI.</li> <li>You are analytical and measure value via a data-oriented approach, including continuous monitoring of account health and ROI to identify churn risk and capitalize on revenue opportunities.</li> <li>You regularly liaise with technical teams, both internally and externally. You can troubleshoot technical challenges (i.e. product, CRM integrations, APIs) and collaborate with Product to implement fixes. </li> </ul> Basic Qualifications: <ul> <li>Experience in managing Enterprise customers</li> <li>Experience working in SAAS</li> </ul> Preferred Qualifications: <ul> <li>3-5 years experience in managing Enterprise customers</li> <li>Familiarity with Zendesk CRM </li> </ul> Tech Stack <ul> <li>Salesforce CRM</li> <li>Ticket management, ideally in Jira</li> <li>Slack</li> <li>G-Suite </li> </ul> #LI-DT2 Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized OTE (On Target Earnings) range for this position is $105,000.00-$157,000.00 with a pay mix of 70/30 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Zendesk

Customer Success Specialist (Enterprise)

<h2>Job Description</h2> <h2>What you'll be doing</h2> <ul> <li>Collaborate with the senior leadership level of the Partner sales, strategic alliances, and technical alliance teams on marketing strategies and programs aligned to their goals </li> <li>Drive transformational change in how we approach Partner marketing to support our aggressive growth goals </li> <li>Align all teams to common goals and strategies, and represent those combined plans as one unified effort to executive Partners </li> <li>Develop Partner marketing strategies and programs that meet business goals, with a relentless focus on Partner-sourced pipeline; primary focus on how marketing can help drive new business through our Partners </li> <li>Partner with marketing and sales operations to create an always-on view of Partner-sourced pipeline that includes regular check-ins with global and regional sales, marketing and operations leadership </li> <li>Monitor, assess and report on all Partner marketing performance metrics </li> <li>Provide strategic direction and guidance based on analysis of results </li> <li>Provide guidance and direction to regional marketing teams on Partner strategy, lead generation programs, and Partner communications and enablement </li> <li>Own end-to-end development and management of Partner marketing programs globally, including collaborating with in-region Partner marketing managers around the world to align Partner marketing strategies and support regional Partner goals </li> <li>Connect, our online hub for delivering program info and assets to our Partners Develop Partner-facing campaigns, presentations, competitive content, success stories, product, and program information </li> </ul> <h2>What you bring to the role:</h2> <ul> <li>10-12 years of experience as a respected leader in establishing and implementing Partner marketing strategies and partner marketing programs for B2B companies (high-growth SaaS preferred) </li> <li>Transformational leader who can identify the secret sauce that will elevate our Partner marketing efforts to be best-in-class, even as ranked against much larger competitors and peer companies! </li> <li>Positive attitude, team-oriented, energetic, and optimistic </li> <li>Deep understanding of Partner marketing KPIs and measurement</li> <li>Ability to travel 25% of the time</li> </ul> <h2>Qualifications:</h2> <ul> <li>Experience developing partner programs to support an independent selling channel that delivers significant bookings and revenue results </li> <li>Self-starter with drive to succeed in a quickly changing business environment </li> <li>Comfortable with ambiguity and proven ability to drive impact</li> <li>Strategic problem solver with strong analytical skills that drive optimization strategies for new and existing initiatives</li> <li>Bachelors degree or higher</li> <li>MBA in marketing a bonus</li> </ul> #LI-SM12 #LI- Remote Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized base salary range for this position is $155,000.00-$233,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Director, Global Partner Marketing Programs

<h2>Job Description</h2> Zendesk is built on a unique combination of powerful software and human ability, which allows us to strike the perfect balance of innovation and empathy. It’s what Zendesk is known for, and it’s why we're known as the intelligent heart of customer experience. Reporting to the Senior Director of Lifecycle Marketing, we are seeking an experienced and passionate Group Manager, Lifecycle Marketing to lead strategy and a growing team. In this role, you will set the vision and oversee execution of comprehensive B2B lifecycle marketing campaigns to engage and move customers from onboarding, adoption, renewal to advocacy. You will be a champion for the customer experience, a collaborative strategic partner with our cross-functional partners and an inspirational leader delivering meaningful business impact. Key Responsibilities: <ul> <li> Strategy and Leadership <ul> <li>Set vision and develop comprehensive lifecycle marketing strategies that effectively guide customers through their post purchase lifecycle at scale </li> <li>Develop data-driven customer journey framework and maps to inform lifecycle strategies and cross-functional alignment</li> <li>Partner with Customer Success, Product Marketing and Content teams to ensure seamless customer experiences, effective handoffs, goal and measurement alignment</li> <li>Foster a culture of collaboration and high performance within your team to achieve business objectives</li> <li>Provide coaching and mentorship ensuring clarity of goals and professional development opportunities</li> </ul> </li> <li> Lifecycle Campaign Management <ul> <li>Oversee optimization of multi-channel marketing campaigns to drive business impact in alignment with business objectives</li> <li>Lead develop of sophisticated segmentation strategies to deliver targeted and personalized marketing messages</li> <li>Continuously test and optimize marketing tactics based on performance, data and insights to enhance lifecycle marketing effectiveness</li> <li>Collaborate with Services, Support, Content teams to produce compelling and educational content that supports customer success and drives retention</li> </ul> </li> <li> Data Analysis, Reporting and Insights <ul> <li>Monitor, analyze, and report on campaign performance and customer engagement; use data to refine approaches and improve ROI</li> <li>Work with Customer Success, Customer Insights &amp; Analytics and Support to inform insights roadmap and inform strategies</li> <li>Provide team members with tools and insights needed to effectively execution data-driven decisions and continuous improvements of lifecycle marketing efforts</li> </ul> </li> <li> Team and Stakeholder Collaboration <ul> <li>Lead a team of marketers, ensuring alignment with organizational goals and shared sense of ownership and accountability</li> <li>Act as a strategic partner and leader for cross-functional team ensuring alignment and cohesive customer experience</li> <li>Create an inclusive and motivational environment that encourages continuous learning, open communications and innovation</li> </ul> </li> </ul> Requirements: <ul> <li>10+ years of experience developing and leading engagement marketing strategy, focused on lifecycle marketing and/or CRM</li> <li>5+ years marketing experience at a B2B SaaS company </li> <li>Exceptional leadership skills with proven ability to build and lead high performing teams</li> <li>Results-oriented with track record of delivering impactful marketing strategies and programs</li> <li>Highly collaborative team player with outstanding communication and interpersonal skills</li> <li>Strong analytical skills, able to draw actionable insights from data</li> </ul> #LI-SM12 #LI-Remote Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized base salary range for this position is $130,000.00-$194,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Group Manager, Lifecycle Marketing

<h2>Job Description</h2> We are seeking a dynamic and experienced Events Program Manager to join our Marketing Business Operations team. The ideal candidate will be responsible for planning, coordinating, and executing all Tier 1 and internal company events that align with our brand's mission and enhance our market presence. You will work closely with cross-functional teams to ensure events are delivered on time, within scope, and within budget, providing a seamless and impactful experience for all attendees. Key Responsibilities: Event Planning &amp; Execution: <ul> <li>Implement engaging Tier 1 events, including Relate and our H2 product launch and all internal company events.</li> <li>Manage end-to-end event logistics from concept to execution, including venue selection, vendor management, attendee registration, and on-site logistics.</li> <li>Develop detailed project plans, timelines, and task lists to ensure all event elements are executed efficiently.</li> </ul> Budget Management: <ul><li>Develop and manage event budgets to ensure cost-effective execution while maintaining high-quality standards.</li></ul> Stakeholder Management: <ul> <li>Liaise with internal teams, partners, and vendors to ensure cohesive brand presentation and logistical support across events.</li> <li>Serve as a primary point of contact for all event-related inquiries.</li> </ul> Analytics and Reporting: <ul> <li>Analyze event performance through surveys, attendee feedback, and ROI metrics.</li> <li>Generate detailed reports on outcomes versus objectives to inform future event strategies.</li> </ul> Collaboration: <ul> <li>Foster a collaborative environment within the marketing team and across departments.</li> <li>Work closely with Business Operations Managers to ensure alignment to org wide standards and feedback on how to adjust these standards and processes.</li> </ul> Required Qualifications: <ul> <li>5-7 years' experience in event planning and program management, preferably within a marketing organization.</li> <li>Proven track record in program management in event planning or experiential marketing.</li> <li>Strong program management skills, with an ability to manage multiple projects simultaneously.</li> <li>Excellent communication, negotiation, and interpersonal skills.</li> <li>Ability to thrive in a fast-paced environment and handle unexpected challenges with a calm and solution-oriented mindset.</li> <li>Proficiency in event management software and project management tools.</li> <li>Ability to travel as needed for event planning and execution.</li> <li>Experience with digital and virtual event platforms.</li> </ul> #LI-SM12 #LI-Remote Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized base salary range for this position is $112,000.00-$168,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Event Program Manager

<h2>Job Description</h2> Role Summary We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide array of customers. We ensure customers are optimized and scaling easily through impactful engagements, while driving customers’ business and technical value. Our priority is to understand our customer’s business, work collaboratively with them to create a Success Plan, and ultimately deliver measurable ROI and customer results using Zendesk. CSMs align to a portfolio of customers within a specific region and are responsible for retention, minimizing churn/contraction risk while driving product adoption, and identifying expansion opportunities to then collaborate with Sales. This is done through proactively engaging with customers at specific points in their lifecycle, providing them experiences and recommendations based on their CX maturity. Alongside your teammates in Sales, Support, and Product Management, you ensure that customers are seeing results from Zendesk and will continue to stay and grow! What You’ll Do <ul> <li>Build and foster strong relationships with your portfolio of up to 50 accounts (Mid-Market &amp; Enterprise segments), customers to minimize churn and contraction and drive expansion by partnering with our customer's technical and business executive leadership team with post-sales implementation planning, proactively guiding customers' technical adoption journey, and enabling them to deliver innovation and demonstrable business value to their end business users.</li> <li>Develop a deep understanding of the customer's business and technical objectives, collaborating with them to build a strategic joint success plan with identified objectives, milestones, and measurable KPIs to achieve the outcomes.</li> <li>Develop and apply domain/technical knowledge of the Zendesk platform, our best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer's success plan.</li> <li>Engage regularly with customers based on our touchpoint framework (i.e. user shadowing, strategic discovery, executive business reviews, and roadmap presentations).</li> <li>Proactively analyze customer’s product usage data and take necessary actions to mitigate risk, improve product adoption, business value outcomes and reduce churn.</li> <li>Partner with customer-facing account teams and executives (Sales, Renewals, Advocacy, Professional Services, Product, Engineering, and partners) on overall platform success, to accelerate customer's time-to-value journey and to protect recurring renewal revenue and expand customer NRR (Net Retention Rate)</li> <li>Regularly assess, plan, and document your customer’s success journey with Zendesk via Gainsight.</li> <li>Willing and able to travel domestically up to 25%, and easily visit customers in US West region.</li> </ul> Who You Are <ul> <li>Experienced in managing Mid-Market and/or Enterprise-level accounts.</li> <li>A proven track record of planning for a portfolio of engagements, on-time deliveries, cross-group collaboration, and critical thinking is required. </li> <li>Well-versed in software and subscription services with excellent customer, partner, and market orientation.</li> <li>Strong communication/presentation skills, as well as displaying strong leadership and confidence in all levels of customer engagement/situations.</li> <li>Ability to understand the business requirements and help customers with best practices and the right next action. </li> <li>Ability to articulate business value to various stakeholders within customer organizations including IT and business leaders.</li> <li>Possess strong leadership and collaboration skills, and the ability to influence and inspire cross-functional teams including Sales, Renewals, and technical roles. </li> </ul> <ul> <li>Functional knowledge of technology deployment applications and overall Enterprise architecture required, and familiarity with Customer Support/CX (industry and technology).</li> <li>Strong analytical skills, including experience with Looker, Tableau, or similar software, and experience turning data into insights to fuel your ideas.</li> <li>Self-starter who thrives in both collaborative and autonomous environments.</li> </ul> What You've Done <ul> <li>5+ years of relevant work experience in customer-facing Customer Success, Account Management, or strategic consulting roles. SaaS experience required.</li> <li>Experience in Product Management or technical/business consulting roles attributing to technical delivery management or/program management for large, complex and global strategic customers a bonus.</li> <li>Track record of managing up to 50 accounts of Mid-Market and/or Enterprise segments</li> <li>Have used CRM or Customer Success software such as SFDC and Gainsight to prioritize and manage accounts. </li> <li>Experience working with multiple levels of customer stakeholders – technical admins, C-level executives, and procurement teams.</li> <li>Experience in a demanding role that requires strong leadership, committed priority management, and high emotional intelligence.</li> <li>Proven track record of identifying and collaborating on expansion opportunities and strategies with Sales and account teams.</li> <li>Proven ability to quickly grasp and distinctly explain technological and business concepts, including demonstrating SaaS functionality to customers. </li> <li>Applied domain/technical knowledge of CX solutions, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer's success plan. Zendesk knowledge is a bonus.</li> <li>High-level understanding of enterprise architecture principles and familiarity with the IT application landscape common amongst Enterprise companies.</li> <li>Completed Bachelor’s Degree or equivalent career experience.</li> </ul> The US annualized OTE (On Target Earnings) range for this position is $105,000 - $157,000 with a pay mix of 70/30 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. #LI-DT2 Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized OTE (On Target Earnings) range for this position is $105,000.00-$157,000.00 with a pay mix of 70/30 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Customer Success Manager

<h2>Job Description</h2> <h1>Who we're looking for</h1> We support enterprise customers as an extension of their teams by helping them to use, see, learn, and believe in our beautifully simple product. A Managed Services Consultant is an experience-maker for our customers and our internal team - passionate about making communication easy through customer service and how doing that well can transform a businesses’ relationships. You will collaborate with your portfolio of customers to manage a backlog of work for optimizing, maintaining and growing their use of Zendesk products, consulting on best practice strategies and offering hands-on assistance. You will respond to reactive requests and offer proactive recommendations, ensuring your customers realize ongoing value from their services subscription and see the Managed Services team as an extension of their own. <h1>What you'll be doing</h1> <ul> <li>Manage a portfolio of Managed Services customers, demonstrating ongoing value to minimize churn and contraction across your book of business</li> <li>Manage a backlog of work for your customer portfolio, scoping and prioritizing tasks within the hours available</li> <li>Maintain product expertise across the Zendesk product line</li> <li>Guide and educate your customers to give them proactive assistance as they maintain and optimize their Zendesk products</li> <li>Delegate customer requests to colleagues globally while maintaining accountability for quality and timeliness of work</li> <li>Collaborate in establishing world-class customer service policies, processes and standards</li> <li>Provide business consultation for customers, capture the business problem we are solving together, and configure their Zendesk in order to meet and exceed expectations</li> <li>Respond to high-profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty </li> <li>Ability to manage competing priorities effectively across multiple customers, ensuring on-time completion of action items across the customer portfolio</li> <li>Ability to estimate effort for customer requests and ensure deadlines are met and any delays escalated</li> </ul> <h1>What you bring to the role</h1> <ul> <li>5+ years of professional consulting or customer success experience, ideally in a customer-facing role</li> <li>Good understanding of support process and infrastructure</li> <li>Excellent instincts and ability to interface at Manager-Level with ease</li> <li>Excellent communication, interpersonal skills, and eloquent writing skills</li> <li>Empathy and a unique ability to understand customer needs</li> <li>Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal</li> <li>Passionate about customer service and how it can transform businesses</li> <li>Strong project management and relationship management skills, and an ability to multitask without getting frazzled</li> <li>Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together</li> <li>Willing and able to travel domestically up to 10%</li> </ul> #LI-WO1 #LI-REMOTE Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized base salary range for this position is $90,000.00-$136,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Managed Services Consultant

<h2>Job Description</h2> Customer Service and Support software is a $30+ billion market that is growing at 17%+ each year. The top 10 vendors own 50% of the Market. The CRM world is as competitive as ever, our business is looking to our Competitive Intelligence team to increasingly influence the strategic direction of the company and product. In this role, you will become enriched with deep subject matter expertise in not only our competition but also the markets we serve. This position demands a strategic mind, an inquisitive nature, and the ability to synthesize vast amounts of information into actionable insights. In addition, the role calls for tight collaboration with cross-functional teams, including Product Marketing, Product, Sales, Customer Success and Enablement, to produce insightful POVs, competitive assets, and strategic programs to drive success. This role is a hybrid of traditional roles in product analysis, strategy, product marketing, and sales support – requiring a mix of skills including: research, writing, positioning, data analysis and operational support. If you have a passion for driving broad and strategic impact to the business, driving initiatives, and working cross functionally, getting up on stage and getting our business passionate about our strong position, this role is meant for you. <h1>What you'll be doing</h1> <ul> <li>Research, monitor, and articulate the designated competitor’s business and product strategies to a diverse set of audiences.</li> <li>Support field teams with global competitive training (in partnership with Sales Enablement), scalable self-serve competitive assets (internal and external facing), as well as high touch support on sales deals and in competitive situations with customers (present to prospects and customers if needed).</li> <li>Provide prescriptive mentorship to our sales and customer success teams through 1:1 engagement to help Zendesk win, grow and retain every customer.</li> <li>Support the delivery of regular insights for company-wide briefings and department specific updates (Company all hands, Product Summits, C-staff meetings, Sales Kickoff, Sales &amp; Success Training) to deliver actionable and impactful insights and recommendations.</li> <li>Work with cross-functional teams (e.g., Product, Marketing, Sales, Finance, and Legal) to ensure competitive insights and the CI team’s POV are incorporated into decision making.</li> </ul> <h2>Basic Qualifications:</h2> <ul> <li>5-7+ years of CI, market intelligence, product, sales, and/or pre-sales experience.</li> <li>Technical proficiency and curiosity. You enjoy getting into the details with software products and understand how they fit within established and constantly evolving markets.</li> <li>Able to distill large amounts of information into compelling stories and presentations.</li> <li>Strong analytical and critical-thinking skills, with the ability to draw insights from complex data sets.</li> <li>Shown executive presence and ability to deliver compelling presentations to a wide range of audiences including executive management, sales teams, customers and partners.</li> <li>Attention to detail, including documenting analyses, results and processes to drive scale across the team.</li> <li>Ability to prioritize multiple concurrent initiatives and quickly switch focus across domain areas.</li> </ul> <h2>Preferred Qualifications:</h2> <ul> <li>Experience working in the CRM/Customer Engagement space (Customer Service, Sales Automation, Marketing Automation).</li> <li>Experience with Competitive Intelligence and have been certified through accredited providers.</li> <li>Field-facing experience working with customers in a sales or customer success capacity.</li> <li>Shown understanding of enterprise software or SaaS economics; comfortable reviewing a 10-K or S-1 to extract insights.</li> <li>Hands-on experience in performing analysis using Tableau or similar BI tools.</li> <li>Experience in market research and quantitative analysis, including building models and scenario planning.</li> </ul> Where we work: <h2>Fully Flexible:</h2> In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person. <h2>#Remote</h2> #LI-JM7 Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized base salary range for this position is $143,000.00-$215,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Senior Manager Competitive Intelligence

<h2>Job Description</h2> <h1>Who we're looking for</h1> Are you a story teller passionate about solving business problems with technology and understanding customer needs? Do you thrive in an evolving technical landscape where your innovative ideas can help customers transform and innovate their businesses? As an Enterprise Senior Solutions Consultant at Zendesk, you will play a pivotal role in driving customer success by understanding their challenges and creating compelling business solution roadmaps. <h1>What you'll be doing</h1> <ul> <li> Customer Engagement: Act as a trusted advisor and technical advocate, working closely with prospects and customers during the sales cycle to build confidence in Zendesk’s suite of products. Conduct in-depth discovery workshops to uncover customer challenges and define their desired future state.</li> <li> Solution Design: Develop and present customized demonstrations that align Zendesk solutions with customer value. Design compelling solutions that address key business challenges with a focus on measurable outcomes.</li> <li> Value Selling: Work with customers and internal stakeholders to prove the ROI of Zendesk proposals.</li> <li> Collaboration: Work collaboratively with sales, marketing, product management, and customer success teams to ensure seamless communication and execution of solutions.</li> <li> Territory Management: Contribute to territory, account, and opportunity strategy. Identify and cultivate your own relationships with technical customer counterparts.</li> <li> Technical Expertise: Maintain a deep understanding of Zendesk products, industry best practices, and competitive analysis. Answer technical questions from customers and provide feedback to product management regarding enhancements that can address customer needs.</li> <li> Training and Development: Stay current with Zendesk product certifications and participate in ongoing training. Share best practices and reusable assets with other Solution Consultants to enhance team efficiency.</li> <li> Travel: Be willing to travel up to 50% as necessary to meet with clients and support sales efforts.</li> </ul> <h1>What you bring to the role</h1> <ul> <li>5+ years of experience in a presales role with a focus on Enterprise.</li> <li>Experience in CCaaS, CX, WEM, or ITSM technologies</li> <li>Specific vertical industry expertise (e.g., Retail, Financial Services).</li> <li>Proven track record of selling to enterprise and mid-market executives, with the ability to communicate technical merits and business value effectively.</li> <li>Strong interpersonal, communication, persuasion, presentation, and writing skills.</li> <li>Outstanding problem-solving skills and the ability to meet business requirements with technical solutions.</li> <li>Demonstrable understanding of common cloud architecture and integration concepts.</li> <li>A bachelor’s degree or equivalent experience is required; a graduate degree is a plus.</li> </ul> #LI-WO1 #LI-REMOTE Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized OTE (On Target Earnings) range for this position is $138,000.00-$206,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Senior Solutions Consultant

<h2>Job Description</h2> As a Manager of Finance Transformation at Zendesk, you'll play a pivotal role in shaping the financial landscape of a dynamic, forward-thinking company. Leveraging your expertise in financial modeling and Adaptive Planning, you'll drive key business decisions by developing and refining complex models that provide valuable insights. This role is ideal for someone with a strong analytical mindset, proven project management skills, and a passion for process improvement. You'll collaborate closely with cross-functional teams to enhance FP&amp;A processes, address evolving priorities, and contribute to strategic initiatives, all while maintaining and troubleshooting critical systems. <h2>What you'll be doing</h2> <ul> <li>Financial Modeling: Utilize Adaptive Planning to develop and refine complex financial models, providing insights and recommendations to drive business decisions.</li> <li>Project Management: Lead and manage multiple projects simultaneously, including project scoping, planning, issue/risk mitigation, and status reporting.</li> <li>Cross-Functional Collaboration: Partner with various finance teams to address their forecasting and reporting needs, providing innovative solutions and ensuring smooth and efficient handovers.</li> <li>Process Improvement: Initiate and lead enhancements to manual, transactional, and system-based FP&amp;A processes, identifying opportunities for optimization, automation, and continuous improvement.</li> <li>Stakeholder Engagement: Build and maintain strong relationships with cross-functional partners in IT and Finance Shared Services, ensuring alignment and coordination of core monthly processes.</li> <li>Strategic Initiatives: Tackle evolving priorities, including ad hoc analyses and testing new systems and processes, contributing to the overall strategic direction of the team.</li> <li>Systems Maintenance: Independently problem solve technical Adaptive issues. </li> </ul> <h2>What you bring to the role</h2> <ul> <li>Experience: 6-7 years of relevant work experience in finance, Adaptive Planning, systems, accounting, or finance transformation.</li> <li>Technical Proficiency: Advanced skills in Adaptive Planning are essential. Experience with NetSuite, Workday, Coupa, or other financial planning tools is a plus.</li> <li>Analytical Mindset: Strong financial modeling capabilities and an analytical approach to problem-solving, with a high aptitude for working with data.</li> <li>Project Management: Proven ability to manage multiple projects concurrently.</li> <li>Soft Skills: Excellent communication and interpersonal skills, with a positive attitude, strong work ethic, and keen attention to detail. Demonstrated intellectual curiosity and a proactive approach to learning and development.</li> <li>Technical Skills: Highly proficient in Excel. Working knowledge of SQL, NetSuite, Salesforce, Hyperion, Anaplan, or other planning tools is desirable but not mandatory.</li> </ul> Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized base salary range for this position is $109,000.00-$163,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Manager of Finance Transformation

<h2>Job Description</h2> We are seeking a Senior Growth Marketing Manager to drive our product-led growth initiatives (through a marketing lens) while supporting sales-led motions. This person will be highly analytical, innovative, and a skilled problem-solver, with a passion for moving prospects and customers through their journey toward conversion and expansion. The ideal candidate will have strong marketing expertise, an understanding of user experience, and a keen sense for effective copywriting and messaging. In this role, you will be responsible for identifying the next best actions to guide prospects, leveraging data and tools to ensure they are more likely to convert and be sales-ready. You'll have a sharp eye for simplifying user journeys and creating intuitive experiences that align with our marketing goals. Additionally, you’ll play a critical role in selecting and integrating tools into our marketing stack, improving automation, and driving operational efficiency. A forward-thinker, you will also bring innovative ideas on how to leverage AI to enhance the effectiveness and efficiency of our marketing strategies. Key Responsibilities: <ul> <li>Drive product-led growth initiatives while supporting sales-led marketing motions.</li> <li>Analyze customer journeys and identify key actions to move prospects toward conversion and expansion.</li> <li>Optimize the marketing funnel by influencing customer behaviors through data-driven insights.</li> <li>Collaborate closely with cross-functional teams (sales, product, etc.) to ensure alignment between product and marketing efforts.</li> <li>Evaluate, select, and integrate marketing tools to improve automation and operational efficiency.</li> <li>Identify and implement innovative ways to leverage AI for more effective marketing strategies and improved customer experience.</li> <li>Contribute to messaging and copywriting strategies that resonate with our audience and improve engagement.</li> <li>Work collaboratively with sales to ensure that marketing efforts effectively support lead nurturing and sales readiness.</li> </ul> Qualifications: <ul> <li>Proven experience (5+ years) in growth marketing, with a strong focus on both product-led and sales-led initiatives.</li> <li>Demonstrated success in improving customer journeys and driving conversions through marketing strategies.</li> <li>Solid experience in evaluating and integrating marketing automation tools and improving operational workflows.</li> <li>Familiarity with AI tools and technologies that can enhance marketing and sales effectiveness.</li> <li>Excellent problem-solving skills, with an ability to innovate and optimize processes.</li> <li>Strong analytical mindset, with the ability to use data to influence decisions.</li> <li>Knowledge of best practices in user experience and customer journey optimization.</li> <li>Experience with copywriting and messaging strategies that effectively engage target audiences.</li> <li>Ability to collaborate cross-functionally and align marketing efforts with product and sales teams.</li> </ul> Preferred Qualifications: <ul> <li>Experience with SaaS or tech-based products.</li> <li>Familiarity with AI-driven marketing solutions.</li> <li>Strong project management skills and the ability to prioritize in a fast-paced environment.</li> </ul> #LI-SM12 Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. The US annualized base salary range for this position is $121,000.00-$181,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

19 Zendesk Jobs