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<h2>Job Description</h2>Zendesk’s award-winning Product Marketing team is looking for a Sr. Manager, Product Marketing: Contact Center to help drive Zendesk’s GTM and product initiatives. This role is responsible for supporting a wide variety of PMM functions including research, messaging and positioning, GTM support, enablement and partnership across multiple organizations to achieve the company goals. You will support and partner with a cross-functional team tied to all the GTM organizations in our business and will work closely with senior leaders in sales, marketing, and product. You are also passionate about ‘rolling your sleeves up’ and working cross-functionally with a broad set of stakeholders to get things done. Reporting to the Senior Director of PMM, this role requires regular communication with Zendesk’s global teams in time zones around the world.Responsibilities:<ul> <li>Developing fundamental insights of our market, customers, key buyers, and competitors </li> <li>Apply market insights and research to drive unique messaging &amp; positioning to differentiate Zendesk in a crowded marketplace</li> <li>Develop fundamental sales enablement assets. Bring learnings from research to drive more effective training &amp; assets.</li> <li>Bring innovative ideas to up-level deliverables or improve processes.</li> <li>Subject matter expert for their discipline who works cross-functionally to accomplish goals. </li> <li>Work closely with Product to launch new features, update roadmaps and create GTM materials</li> <li>Work closely with teams and leaders to develop, operationalize, and execute marketing activities related to the strategy</li> <li>Work with teams working in Field Sales, Marketing, Partner Sales, and Post-Sales Services </li> <li>Support cross-functional efforts including long-range planning and matrixed regional programs</li> <li>Help maintain internal alignment with other parts of the company including Product, Finance, IT, and HR</li> <li>Support strategic updates and presentations for E-Staff and other key stakeholders </li> <li>Plus, additional duties that might be assigned by your manager from time-to-time, including duties that might not be specific to competitive analysis, messaging and positioning.</li> </ul>Skills and Experience:<ul> <li>8+ years experience in Product Marketing, preferably for a CCaaS or company that provides contact center software to enterprise companies</li> <li>Strong business skills and knowledge.</li> <li>Must have an understanding of the contact center industry and customer service platforms that support that industry.</li> <li>Articulate and very skilled at storytelling in a simple straightforward way.</li> <li>Superior analytical and problem-solving skills with a focus on attention to detail, pattern recognition, insight generation, and ability to process information quickly to deliver against tight deadlines</li> <li>Executive presence and ability to engage with senior leadership in a constructive and collaborative manner</li> <li>Willingness to go beyond strategy in order to support execution and realization</li> <li>Determination to focus on outcomes and be self-motivated and directed</li> <li>A customer-first mentality</li> <li>BA/BS or equivalent</li> </ul>Nice to haves:<ul><li>Familiarity with AWS and Amazon Connect</li></ul>The US annualized base salary range for this position is $148,000.00-$222,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Zendesk

Senior Product Marketing Manager, Contact Center

<h2>Job Description</h2>Zendesk’s GTM Operations team is looking for a driven Lead focusing on Sales Compensation &amp; Operations to help manage the sales compensation strategy and headcount &amp; productivity reporting for our Sales Organization. Money is what motivates every sales person and is the main strategic lever the business has to achieve their goals. As a Lead you will get to be at the center of the action working with executives on key initiatives &amp; reporting.Zendesk’s GTM Operations team is a group of highly quantitative individuals who love working with our sales team and other business counterparts, turning data into insights and communicating our findings fearlessly. Our team is looking for a similarly minded individual who is constantly curious and driven.You will be focused on building scalable processes, increasing operational efficiencies and developing insightful reporting focused on our sales productivity &amp; compensation. We want to provide a best in class experience to our sales team, and ensure our processes, systems and reporting are built to scale with our growing business. You will be a key partner to Sales leadership, GTM Operations, Finance teams, and many others.We’re looking for someone who can help us create a strong infrastructure for the team and proactively drive change &amp; insights to support our company’s growth. If this sounds like you, we would love to hear from you!What will I be doing?<ul> <li>Point of contact for Global Teams such as Sales leadership, Sales Operations, Finance and HR teams for all sales productivity, compensation related issues or inquiries related to compensation operations</li> <li>Help develop and implement sales operations policies and processes that scale for growing sales teams globally. One of your favorite words should be automation. In addition to maintaining documentation</li> <li>Work with our SFDC/IT systems team for any technical systems improvements</li> <li>Manage and improve territory on/off boarding &amp; quota assignments for compensation plans</li> <li>Drive compensation operations work as it relates to twice yearly roll out of ICPs</li> <li>Project manage monthly close cycle to ensure quota crediting is accurate</li> <li>Proactively enhance, maintain &amp; analyze sales attainment, headcount and territory health metrics to be used by executives and sales management and other ad-hoc analysis</li> <li>Manage &amp; resolve global deal disputes, exceptions and adjustments</li> <li>Support special projects such as structuring business problems, evaluating options, implementing actionable recommendations and tracking success</li> </ul> What skills do I need? 📖<ul> <li>5+ years of relevant experience</li> <li>Strong knowledge of sales operations and compensation processes</li> <li>Strong business insight and judgment, team orientation and collaborative style</li> <li>Strong planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, meet deadlines and adapt to a changing business environment</li> <li>Exceptional independent problem solving and detailed oriented skills</li> <li>Excellent communication and influencing skills, including the ability to manage senior stakeholders</li> <li>Prior experience in a technology/software/SaaS company is a plus</li> <li>Strong Excel/Google Sheets skills such as being able to understand and navigate formulas</li> <li>Experience with Salesforce, SQL and BI tools such as Tableau, necessary</li> </ul>#LI-WO1The US annualized base salary range for this position is $116,000.00-$174,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Sales Operations Lead

<h2>Job Description</h2>At Zendesk, we know that delivering great customer service experiences is the key to running a successful business. Our goal is to make customer service better by building software that brings companies and their customers closer together, sets companies up for success, and keeps businesses in sync.We believe in collaborative working relationships, curiosity about our customers, insight-informed design, and delivering solutions that solve real problems for our customers. UX Researchers are an integral part of our Product Development organization! In this role, you will craft and execute sophisticated research projects which require an in-depth evaluation of variable factors. Your research will contribute to designs for Zendesk products that are powerful and easy to use.As a Lead User Experience Researcher, you will use a variety of research methodologies to help define the vision for the user experience of our software. You will lead end-to-end research critical to the success of Zendesk by ensuring we meet our customers’ needs, set our customers up for success, and keep our customers’ businesses in sync. Location Requirement: Hybrid role based in San FranciscoWho we're looking for:This opportunity is for a Lead User Experience Researcher with demonstrated ability partnering with cross-functional teams (e.g., design, product, data analytics, marketing) to build strategic research plans that deliver insights that help them make decisions. Successful candidates will have expertise with a variety of remote and face-to-face research methods, a gift for mentoring colleagues, a drive to lead department and org-wide initiatives, and a passion for the user experience. What our researchers get to do every single dayAs a Lead UX Researcher at Zendesk, you will focus on understanding the needs and behaviors of our customers. Your research will directly inform how we design content and features, ensuring customers can easily identify, set up, and engage with our products.You will: <ul> <li>Work collaboratively with designers, product managers, marketing and engineering teams to provide customer insights that fuel our product development efforts.</li> <li>Participate in and lead weekly huddles and standup meetings with product, design, and research teams.</li> <li>Select appropriate research methods to turn open questions and curiosities into formal research plans, and execute those plans to inform product and design strategy.</li> <li>Partner with product management, data analysts and other UX Researchers to craft coordinated research strategies and insights, triangulating data from different sources and methods to find opportunities for improving the customer journey.</li> <li>Use workflows, scenarios, profiles and reports to document customer behavior, and articulate the goals, behavior and preferences of Zendesk customers.</li> <li>Translate insights into meaningful recommendations for design and product partners.</li> <li>Assist in the creation and evolution of user personas, our research training materials, and our Research &amp; Insight Center.</li> <li>Share research insights across the organization to generate empathy and inspire action on behalf of Zendesk’s users, customers and prospects.</li> </ul>What You Bring to the Role:<ul> <li>A portfolio showcasing expertise in diverse research methods, particularly mixed methods (e.g., moderated/unmoderated testing, ethnographic research, survey design) and their impact on customer experience and business strategy.</li> <li>Experience in B2B or enterprise SaaS environments is a plus, particularly in researching complex workflows and business user needs.</li> <li>Expertise in designing and drafting questionnaires, focusing on structure, length, logical flow, question types, best practices, and strategies for addressing sampling and bias.Proficiency in applied statistics, with a solid understanding of descriptive statistics.</li> <li>Experience working in a fast-paced, experimental environment, showcasing your ability to conduct research quickly, analyze findings, and iterate on recommendations based on user feedback.</li> <li>Excellent communication skills for presenting insights that support decision-making.</li> <li>Leadership capabilities to align research programs (e.g., benchmarking, UX measurement) with product strategy.</li> <li>Strong collaboration skills to build relationships across the UX Research team, product teams, and cross-functional partners.</li> <li>Apply a pragmatic research approach, balancing business goals with departmental constraints.</li> <li>Proactive and self-motivated, comfortable navigating ambiguity and capable of collaborating effectively with cross-functional teams.</li> <li>Creative problem-solving skills to develop innovative solutions to complex business challenges.</li> <li>Flexibility to meet remotely across time zones and occasional travel when safe.</li> </ul>Responsibilities:<ul> <li>Lead the research strategy and execute projects using qualitative and quantitative methods.</li> <li>Present insights compellingly to foster an informed organization.</li> <li>Proactive knowledge-sharing within the UX Research team and Product Development organization.</li> <li>Mentor the research team to enhance skills and maintain research standards.</li> <li>Collaborate with Product Designers, Product Managers, and crossfunctional stakeholders to prioritize research projects.</li> <li>Advocate for user-centered design principles and analyze findings for actionable insights.</li> <li>Stay updated on industry trends and emerging research methodologies.</li> </ul>Requirements and Preferred Qualifications:<ul> <li>Undergraduate and Graduate degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Computer Science, Cognitive Science, or a related field.</li> <li>At least 8 - 10 years of applied product research experience, ideally supporting design teams in B2B, B2C, SaaS, or mobile contexts.</li> <li>Familiarity with various research methodologies, both in-person and remote.</li> <li>Strong initiative in identifying research opportunities and managing multiple projects simultaneously.</li> <li>Detail-oriented with strong analytical and organizational skills.</li> <li>Enthusiastic about working in a collaborative team environment.</li> <li>Experience with usability testing, A/B testing, and user journey mapping.</li> <li>Knowledge of analytics tools and accessibility standards. </li> </ul>The US annualized base salary range for this position is $178,000.00-$268,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Lead UX Researcher (Mixed Methods)

<h2>Job Description</h2>Customer Service and Support software is a $45+ billion market that is growing at 14%+ each year. The top 10 vendors own 50% of the Market. The CX world is as competitive as ever, our business is looking to our Competitive Intelligence team to increasingly influence the strategic direction of the company and product. In this role, you will become enriched with deep subject matter expertise in not only our competition but also the markets we serve. You’ll have the opportunity to use this intelligence to influence the business across sales, marketing, product, success, etc. wherever you see opportunities. This role is a hybrid of traditional roles in product analysis, strategy, product marketing, and sales support – requiring a mix of skills including: research, writing, positioning, data analysis and operational support. If you have a passion for driving broad and strategic impact to the business, driving initiatives, and working cross functionally, getting up on stage and getting our business passionate about our strong position, this role is meant for you.<h1>What you'll be doing</h1><ul> <li>Conduct ongoing in-depth research and analysis on competitor go-to-market strategy and product capabilities by using a number of different sources including win/loss reports, secondary research (analyst reports, webinars, PR, etc.), and publicly available information.</li> <li>Support field teams with global competitive training (in partnership with Sales Enablement), scalable self-serve competitive assets (internal and external facing), as well as high touch support on sales deals and in competitive situations with customers (present to prospects and customers if needed).</li> <li>Provide prescriptive mentorship to our sales and customer success teams through 1:1 engagement to help Zendesk win and retain every customer.</li> <li>Support the delivery of regular cadence of company-wide briefings and department specific updates (Company all hands, Product Summits, C-staff meetings, Sales Kickoff, Sales &amp; Success Training) to deliver competitive insights.</li> <li>Work with cross-functional teams (e.g., Product, Marketing, Sales, Finance, and Legal) to ensure competitive insights and the CI team’s POV are incorporated into decision making.</li> </ul><h2>Basic Qualifications:</h2><ul> <li>5-7+ years of CI, market intelligence, sales, and/or pre-sales experience.</li> <li>Technical proficiency and curiosity. You enjoy getting into the details with software products and understand how they fit within established and constantly evolving markets.</li> <li>Able to distill large amounts of information into compelling stories and presentations.</li> <li>Strong analytical and critical-thinking skills, with the ability to draw insights from complex data sets.</li> <li>Shown executive presence and ability to deliver compelling presentations to a wide range of audiences including executive management, sales teams, customers and partners.</li> <li>Experience driving strategic programs across the business.</li> </ul><h2>Preferred Qualifications:</h2><ul> <li>Experience working in the CRM/Customer Engagement space (Customer Service, Sales Automation, Marketing Automation).</li> <li>Experience with Competitive Intelligence and have been certified through accredited providers.</li> <li>Field-facing experience working with customers in a sales or customer success capacity.</li> <li>Shown understanding of enterprise software or SaaS economics; comfortable reviewing a 10-K or S-1 to extract insights.</li> <li>Hands-on experience in performing analysis using Tableau or similar BI tools.</li> <li>Experience in market research and quantitative analysis, including building models and scenario planning.</li> </ul>The US annualized base salary range for this position is $148,000.00-$222,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Senior Manager Competitive Intelligence

<h2>Job Description</h2>We are looking for a support expert who is ready to set the standard for best-in-class customer support. You are the designated support contact for Zendesk's Premier customers. You are able to understand customer needs, anticipate their challenges, advocate internally for solutions, and communicate effectively to provide the best possible customer experience. You are the focal point of a global team to major customers and a funnel for their input back to Zendesk. You bring technical and support expertise to this elite team, whose focus is servicing customers and solving problems, likes a challenge, and wants to set the standard for customer support.Responsibilities:<ul> <li>You are an integral member of a highly technical team dedicated to delivering technical support and guidance to Zendesk Premier customers.</li> <li>You take ownership of customer issues through resolution, are empathetic, responsive, resourceful, and see the support experience through our customers’ eyes.</li> <li>You provide guidance and best practice advice while answering product and developer oriented questions relating to our APIs, Frameworks, and SDKs.</li> <li>You are an outstanding communicator, both written and verbal — you get your message across simply and build trusted relationships at all levels.</li> <li>You are a master of prioritization. You can juggle customer escalations, product changes, and service issues while managing related communication, technical account management, and risk mitigation.</li> <li>You step in during service incidents to coordinate communications and tasks between our Operations, Development, and Incident Management teams, as well as the customer.</li> </ul>Required Skills:<ul> <li>Experienced (2+ years) Zendesk Administrator or has deep product knowledge defined as technical troubleshooting expertise, clear understanding of Zendesk architecture, and the ability to view technical issues at the “macro” level</li> <li>Two to four years experience supporting customers on enterprise software</li> <li>1 yr Enterprise Architecture / 1 yr Technical Architecture experience</li> <li>Experience designing, implementing, supporting, and troubleshooting complex multi-vendor / multi-platform SaaS solutions</li> <li>1 yr technical troubleshooting experience with HTML, JSON, JavaScript, and RESTful APIs is expected, but experience with Java, Ruby, Python, or another modern language is a plus</li> <li>Proven ability to develop positive relationships and effectively coordinate with cross-functional teams; develop and communicate creative, diplomatic solutions to problems; manage competing priorities on a daily basis</li> <li>Self-motivated, and possess a strong sense of responsibility and initiative</li> <li>Must be willing to occasionally work outside of business hours or on a weekend rotation as needed; limited travel may be requested </li> </ul>Requested Skills:<ul> <li>Formal presentation skills (QBRs, Scorecard read-outs/development. etc.)</li> <li>Innovative thinking - “how can we” attitude</li> <li>Strong tools knowledge around GSuite, Slack, Confluence</li> <li>Secondary language such as Spanish, French, German or Portuguese welcome</li> </ul>The US annualized base salary range for this position is $76,000.00-$114,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Premier Support Engineer

<h2>Job Description</h2>Zendesk is seeking a Global Content Demand Generation Marketing Manager to drive global demand campaigns, with a particular focus on creating demand in the IT, Employee Experience (EX), and Employee Service (ES) space. This role will be instrumental in nurturing open opportunities and building a pipeline to grow our Employee Service solutions. You’ll collaborate closely with regional marketing, product marketing, and sales teams to create integrated campaigns that generate pipeline and bookings.The ideal candidate has a strong background in demand generation for ITSM solutions, employee experience or employee service initiatives. Experienced in developing content strategies, working with event speakers, and evolving messaging for the stages of the buyer journey . You should be a team player with strong influence management, cross-functional collaboration skills, and a willingness to learn new AI and marketing technologies. Join a team that values creativity, inclusivity, and community impact.Responsibilities:<ul> <li>Campaign content and messaging development: Lead the development of global, full funnel demand content such as digital events, analyst reports, demos, customer stories, data sheets, etc. Partner with product marketing and utilize data-driven analysis to understand target audience segmentation, align campaign and product messaging, and develop an effective and compelling content strategy. Understand and articulate the buyer's journey for our solutions in the context of campaigns. </li> <li>Cross-team collaboration: Work closely with teams across the marketing organization including product marketing, brand &amp; creative, localization, customer marketing, etc to deliver integrated demand campaigns.</li> <li>Global Partnership: Partner with regional marketing teams to execute the global campaign within the AMER, EMEA, LATAM, and APAC regions. Responsible for helping to define and build a repeatable marketing strategy and execution model which is packaged up into Marketing Kits that our regional and channel marketing teams can use to execute activities within each region.</li> <li>Measure &amp; Optimize: Collaborate closely with marketing analytics to set pipeline targets for each campaign, evaluate campaign and channel performance, and implement data-driven optimizations to meet objectives.</li> </ul>Qualifications:<ul> <li>3-5 years of marketing experience, ideally with a focus on content development in a B2B SaaS environment</li> <li>Proven experience in end-to-end execution of global marketing campaigns targeting IT, EX and ES audiences</li> <li>Ability to leverage audience data to inform optimal targeting and campaign strategy</li> <li>Strong writing and messaging skills, especially around IT and employee service topics</li> <li>Experience managing multi-channel campaigns and working with external agencies</li> <li>Quick learner who thrives in a fast-paced, dynamic environment</li> <li>Creative, innovative, and solutions-oriented with a knack for problem-solving and program improvement</li> <li>Strong organizational skills with attention to detail and ability to manage multiple projects</li> <li>Data-driven approach to campaign optimization and performance tracking</li> <li>Strong communication skills across all levels, from marketing and sales teams to executive stakeholders</li> <li>Positive, collaborative, and energetic, with a focus on building effective relationships and influencing change</li> <li>Bias for action and high-quality results with a focus on timely delivery</li> </ul>Where We Work:Fully Flexible - BUT YOU MUST LIVE IN COMMUTABLE DISTANCE TO ONE OF OUR MARKETING HUBS (AUSTIN, SEATTLE, SF BAY) The US annualized base salary range for this position is $103,000.00-$155,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Global Content Demand Marketing Manager - IT

<h2>Job Description</h2>Overview:Zendesk is seeking a Global Campaign Content Marketing Manager located in San Francisco, Seattle, or Austin to drive global, always-on CX demand campaigns focused on nurturing open opportunities. This role will collaborate closely with regional marketing, product marketing, and sales teams to create full funnel demand content. The ideal candidate has experience developing content strategies, working with event speakers, and evolving messaging for the stages of the buyer journey . You should be a team player with strong influence management, cross-functional collaboration skills, and a willingness to learn new AI and marketing technologies. Join a team that values creativity, inclusivity, and community impact. Responsibilities:<ul> <li>Campaign messaging, strategy and content development: Lead the development of global solution campaign messaging, strategy, and content pieces to drive CX demand. Understand and articulate the buyer's journey for our solutions in the context of campaigns and be able to identify the right messaging needed to nurture leads at the different stages. Create content such as digital events, analyst reports, demos, customer spotlights, datasheets, etc. Partner with product marketing and utilize data-driven analysis to understand target audience segmentation, align campaign and product messaging, and develop an effective and compelling content strategy. </li> <li>Cross-team collaboration: Work closely with teams across the marketing organization including product marketing, brand &amp; creative, localization, customer marketing, etc to deliver integrated demand campaigns.</li> <li>Global Partnership: Partner with regional demand marketing teams to execute the global campaign within the AMER, EMEA, LATAM, and APAC regions. Responsible for helping to define and build a repeatable marketing strategy and execution model which is packaged up into Marketing Kits that our regional and channel marketing teams can use to execute activities within each region. </li> <li>Agency management: Manage multiple creative, video, speaker and webinar production agencies. Give clear direction on the need and feedback on the deliverable. </li> </ul>Qualifications:<ul> <li>3-5 years of marketing experience with customer, campaign or integrated marketing experience (Customer experience, B2B, SaaS preferred)</li> <li>Ability to digest and understand audience segment data to help determine optimal targeting and campaign creation strategies</li> <li>Strong and proven writing and messaging skills</li> <li>Proven ability to manage complicated, multi-channel marketing campaigns</li> <li>Previous work managing outside agencies effectively</li> <li>Quick learner with the ability &amp; agility to thrive in a fast-moving, changing environment</li> <li>Creative and innovative with a knack for improving programs and problem solving </li> <li>Strong organizational skills with keen attention to detail</li> <li>Ability to use data insights to optimize campaign performance </li> <li>Strong communication skills across all levels, from marketing and sales professionals to executives </li> <li>Positive attitude, collaborative, energetic, and optimistic</li> <li>Experience collaborating across multiple internal teams and departments and building effective relationships to influence change </li> <li>A bias for fast but thoughtful action, results, and delivery with a high-quality bar</li> </ul>Where We Work:In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.The US annualized base salary range for this position is $103,000.00-$155,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Global Campaign Content Marketing Manager

Location: Remote, United States Zendesk is seeking an experienced Vice President, Total Rewards to lead our company's global total rewards strategy and delivery, encompassing both compensation and benefits programs. This strategic leader will also oversee our global mobility team, presenting key initiatives to our board of directors' compensation committee and executive team. Additionally, the ideal candidate will have a background in M&amp;A total rewards strategy. As a core member of the People &amp; Places Leadership Team reporting directly to the Chief People &amp; Diversity Officer, we will look for a leader that represents the core values of Zendesk and People and Places. The right leader will learn the customer experience business and culture inside and out. Allowing you to provide strategic total rewards partnerships to the business leaders with and through the global Total Rewards team. We’ll Trust You To: 1. Strategic Leadership: Develop and implement a comprehensive total rewards strategy that supports our business goals, attracts top talent, and fosters employee engagement. 2. Compensation Management: Lead the design, implementation, and administration of global compensation programs, including base salary, short-term and long-term incentives, and executive compensation. 3. Benefits Management: Define and oversee the company's global benefits programs, ensuring they are competitive, cost-effective, and cater to the diverse needs of our employees across different regions. 4. Global Mobility: Oversee the management of our global mobility team, developing programs and policies to support international assignments, relocations, immigration, and repatriation. 5. Governance and Compliance: In partnership with our People Operations team, ensure all total rewards and mobility programs are compliant with international, national, and local regulations across all operational regions. 6. Board Presentations: Present total rewards and compensation strategies and programs to the board of directors' compensation committee. 7. Total Rewards M&amp;A: Lead total rewards M&amp;A activities, comparing current programs with target company practices and proposing comprehensive total rewards strategies pre and post-acquisition. 8. Team Leadership: Provide day to day guidance, career development, and support to the global total rewards team. Requirements 1. Bachelor's degree in Human Resources, Business, or related field; Master's degree or relevant certification (such as CCP, GRP, CECP) preferred. 2. Minimum 10 years of experience with increasing responsibility in the total rewards field, ideally in a global software/technology/SaaS organization at a private equity held company. 3. Proven experience in developing compensation, benefits, and mobility strategies, and presenting to executive leadership and board members. 4. Strong understanding of global compensation and benefits laws and regulations. 5. Knowledge of HRIS systems and ability to use HR metrics for decision-making. 6. Experience with M&amp;A total rewards strategies is highly desirable. Competencies 1. Excellent leadership and management abilities. 2. Strong analytical skills and ability to transform complex data into actionable strategies. 3. Excellent interpersonal and communication skills; ability to influence at all organizational levels. 4. Demonstrated ability to operate within a fast-paced, global environment. 5. Adaptable with a high degree of integrity and professionalism. The US annualized base salary range for this position is $252,000.00-$378,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. **The intelligent heart of customer experience** Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster [global diversity, equity, &amp; inclusion](<a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">http://www.zendesk.com/diversity-inclusion/</a>) in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please [click here](<a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_sc…</a>). Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [<a href="mailto:peopleandplaces@zendesk.com" target="_blank">peopleandplaces@zendesk.com</a>](<a href="mailto:peopleandplaces@zendesk.com" target="_blank">mailto:peopleandplaces@zendesk.com</a>) with your specific accommodation request.

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