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See yourself at Twilio Join the team as our next Sales Development Representative on the Twilio Segment team. Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job The Global Sales team plays an integral role in building out our customer base and bringing Twilio to developers, lines of business, non-profits and enterprises to make an impact on their services. As a team, we collaborate with one another daily, push each other to do the best work of our lives, and bring an unparalleled level of energy &amp; aim to our jobs. We’re looking for people who have a growth-oriented attitude and want to grow their careers within Segment &amp; Twilio. Responsibilities In this role, you’ll: <ul> <li>Research and generate prospective customers to resolve how Segment can provide them value and qualify leads through outbound dials, sending personalized emails, and demonstrating social selling.</li> <li>Break into new companies and new markets, by engaging with prospects using a multi-channel, value-based approach with the goal of building relationships and driving brand awareness.</li> <li>Achieve and exceed your monthly goal for generating business opportunities to fuel the sales pipeline.</li> <li>Prepare activity and forecast reports and become an expert in Salesforce, Outreach, Sales Navigator.</li> <li>Work in partnership with an Account Executive to build account strategies, territory plans, and successfully close new business opportunities.</li> <li>Receive all the vital training and insights to expertly start contacting prospects through Segment’s SDR Onboarding Program for new hires.</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>1+ year of customer-facing experience</li> <li>Goal-oriented and biased to action (our quota is the floor not the ceiling)</li> <li>Strong direct sales skills and a consistent track record of performance in creative, strategic outreach via personalized emails, phone calls, and videos.</li> <li>Lean into change rather than shy away from it (things move quickly around here!)</li> <li>Look forward to variety in a normal workday (thanks to the creativity &amp; personalization in this role, every single day is a new adventure)</li> <li>You have navigated challenges and overcome obstacles (resilience is a core skill for becoming an extraordinary SDR)</li> <li>Adopt responsibility and are passionate about joining forces with various Account Executives (teamwork makes the dream work)</li> </ul> Desired: <ul> <li> Experience working in a software-selling environment or high affinity with technology and data </li> </ul> Location <ul> <li> This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, Penn, RI, TX, VA, WA, or Washington DC. </li> <li>Approximately 5% travel is anticipated. </li> </ul> What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call<a href="https://www.twilio.com/company/values" target="_blank"> Twilio Magic</a>. Additionally, we empower employees to build<a href="https://www.twilio.org/impact-fund/" target="_blank"> positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Minnesota or Vermont : $25.29 - $31.59.</li> <li>Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $26.74 - $33.37.</li> </ul> <ul> <li>Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $25.29 - $31.59.</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted on an ongoing basis Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

Twilio

Sales Development Representative

See yourself at Twilio Join the team as Twilio’s next Enterprise Account Executive - Segment. Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job This position is needed to support our Segment Sales organization. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products and personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale. Continuing to build out and grow our Enterprise business is a strategic component to our go-to-market strategy. We bring incredible value to growth, mid-market and enterprise companies, and thrive on finding new use cases to optimize their customer engagement. With no vertical restraints, the sky's the limit to what we can accomplish. The right person for this role is a go-getter, who wants to develop and identify new revenue opportunities across Enterprise accounts with experience and a passion for new logo acquisition, and experience in driving scaled motions around customer expansion. Responsibilities In this role, you’ll: <ul> <li>Drive opportunities through the entire sales cycle from pipeline generation through to close and post-sales </li> <li>Employ a value-oriented sales methodology with a focus on use cases spanning customer data and marketing activation</li> <li>Build upon the growth &amp; adoption of Segment in the Enterprise business segment</li> <li>Own the cross functional team from Pre-Sales through to working with Customer Success</li> <li>Drive a pipeline generation cadence to develop expansion opportunities from our existing customer base and land new target accounts</li> <li>Lead compelling presentations of Segment’s product and vision to a broad range of audiences from c-level executives to individual contributors leveraging Segment’s value-based sales methodology</li> <li>Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively handling your pipeline of opportunities on pre-committed revenue deals </li> <li>Leverage and coordinate cross-functional internal teams to efficiently navigate complex sales cycles (incl. Sales Development, Legal, Engineering, Security, Marketing, Product and Customer Success) </li> <li>Work closely with Twilio team members to drive company-wide deployments of Twilio/Segment use cases, but specifically responsible for the pre-committed ARR</li> </ul> Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: <ul> <li>Have 7+ years of quota carrying sales experience, selling to primarily to Enterprise accounts</li> <li>Experience in a pipeline generation motion and a weekly metrics-based approach that measures key activity and pipeline adds</li> <li>Maintain a proven record of consistently exceeding quotas</li> <li>SaaS based sales experience</li> <li>Value based sales methodology in line with Force Management and MEDPICC</li> <li>Strong understanding of the Martech industry and the role of data in driving business decisions</li> <li>Are proficient in modern sales processes/methodologies</li> <li>Have excellent presence and proven track record to influence and sell at all levels, from individual contributors to C-Suite</li> <li>Possess strong analytical skills with a deep understanding of forecasting &amp; pipeline management</li> </ul> Desired: <ul> <li>Cross selling experience in IT, Marketing, Data, Product, Analytics and Engineering</li> <li>Previous CDP or Martech sales experience </li> <li>Deep commercial expertise in structuring SaaS contracts</li> <li>Experience with data and how to leverage data to help business achieve their customer experience initiatives</li> </ul> Location This role will be remote and based in the East Coast, USA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Minnesota or Vermont : $148,320.00 - $185,400.00.</li> <li>Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $148,320.00 - $185,400.00.</li> <li>Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $148,320.00 - $185,400.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role will be accepted on an ongoing basis. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

Enterprise Account Executive (East) - Segment

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next GTM Planning Manager. About the job Twilio is seeking a Manager to join the Strategic Operations pillar within Sales Operations. This individual will be responsible for leading global planning processes including territory design and policies, capacity planning, quota setting, ensuring alignment globally across GTM efforts. They will lead cross-functional planning processes, analyze data, and provide insights to improve GTM effectiveness. This individual’s key responsibilities will include managing the annual GTM planning process, optimizing operations, and driving data-driven decision making. This person should have excellent analytics skills, exceptional communication skills and a high aptitude for leading through change. Organizational influence skills and the ability to think strategically with a view to build for the future is a must. The right candidate will have a proven track record of successfully completing multiple planning cycles while navigating complex decisions during that time. Responsibilities In this role, you’ll: <ul> <li>Lead key parts of the annual GTM planning process, collaborating with cross-functional teams to align priorities and goals </li> <li>Lead the definition and optimization of our GTM segmentation, sales coverage models, and role design to maximize efficiency and market opportunity</li> <li>Be responsible for territory-level quota setting process by thinking logically and creatively to increase automation, resolve issues and develop proactive processes to deliver quotas to the field in a timely manner </li> <li>Orchestrate the timeline for quota delivery and lead the end-to-end execution to achieve desired outcomes</li> <li>Design and implement GTM processes to improve efficiency and effectiveness during the planning cycles (annual and mid-year)</li> <li>Maintain the sales capacity model in partnership with sales, HR, and Finance to synchronize hiring plans across the global organization</li> <li>Utilize data to support decision-making, analyzing existing operations processes and prioritizing areas for improvement </li> <li>Build strong relationships and become a trusted advisor for sales leadership</li> </ul> Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: <ul> <li>6+ years of experience in sales operations or revenue operations for a CPaaS organization</li> <li>Completed 3 rounds of annual planning within a GTM organization</li> <li>Deep experience with quota calculations and quota processing in a SaaS environment</li> <li>Strong analytical skills with proficiency in data manipulation and reporting tools</li> <li>Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams</li> <li>Strong project management and process mapping skills, with the ability to distill complex situations into actionable steps </li> <li>Excellent verbal and written communication skills </li> <li>Strong interpersonal skills, including active listening; written/verbal communication; and ability to influence/align on priorities</li> </ul> Desired: <ul> <li>Experience using Salesforce (SFDC) &amp; Tableau or similar visualization tools is preferred. </li> </ul> Location <ul> <li>This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.</li> </ul> Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $126,000.00 - $157,500.00.</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $133,400.00 - $166,700.00.</li> <li>Based in the San Francisco Bay area, California: $148,200.00 - $185,200.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until May 15, 2025, but may change based on business needs. #LI-Remote Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

GTM Planning Manager

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as our next Senior Customer Success Manager on Twilio’s Segment team. About the job At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. We make this easy with a single platform that collects, stores, filters, transforms, and sends data to hundreds of business tools with the flip of a switch. More recently, we also developed the ability to let customers enrich their data in real time using computations they specify. Our goal is to make it easy to understand, extract value, and protect the integrity of data. We are creating a world where engineers spend their time working on their core product, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to take over the entire customer data ecosystem, and we need the best people to take the market. The Customer Success Management team at Segment is the central touchpoint for our customers, orchestrating the post-sales customer lifecycle in partnership with professional services, sales and support. The team manages the customer relationship, coordinates internally within Segment, drives product adoption and guides the customer to take full advantage of our ecosystem. Fundamentally, the CSM team ensures customers derive value from our platform, and ultimately renew and grow their relationships with us. As a Customer Success Manager, you will be at the forefront of driving customer satisfaction by developing tailored strategies that align with both customer goals and company objectives. Your work will directly impact customer retention and growth, as you will solve complex challenges, influence strategic decisions and advocate for customer needs across executive stakeholders. We are looking for CSMs who are passionate about first party data and how it can transform organizations. As a CSM, you will have the opportunity to help some of the world’s most influential companies solve their toughest data problems. So if you get excited about things like defining culture and process, you may be the Customer Success Manager we’re looking for! Responsibilities In this role, you’ll: <ul> <li>Ensure customer success by driving full value realization of the Segment platform.</li> <li>Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.</li> <li>Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing.</li> <li>Cultivate strong relationships with technical and business teams to drive engagement.</li> <li>Identify and expand opportunities to deepen customer engagement and account growth.</li> <li>Collaborate with internal teams to optimize implementations and resolve complex technical challenges.</li> <li>Build and nurture new stakeholder relationships to unlock expansion opportunities.</li> <li>Partner with Sales on account renewals and expansion strategies.</li> <li>Analyze your portfolio to prioritize high-impact risks and opportunities.</li> <li>Proactively identify risks, prioritize opportunities, and develop mitigation plans for high-impact accounts.</li> <li>Become a Segment platform expert while staying current with industry trends in data and analytics.</li> <li>Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams.</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Requirements <ul> <li>5+ years managing enterprise level customers</li> <li>7+ years in customer-facing roles (CSM, account management, or consulting)</li> <li>Proven experience working within or supporting Fortune 500 companies or similarly large organizations</li> <li>Expert in strategic planning, bringing data-driven insights and best practices to optimize client success</li> <li>Proven ability to build and sustain relationships with executive-level stakeholders, as well as business and technical contacts to help drive accountability within customer organizations </li> <li>Intellectually curious; asks critical questions, and challenges ideas for better solutions</li> <li>Develops and implements strategies to maximize revenue growth, retention and product adoption for the assigned portfolio, leveraging insights into client needs, market trends, and financial metrics</li> <li>Excellent communication skills and presentation skills </li> <li>Ability to distill technical concepts into easily understood insights for non-technical audiences</li> <li>Strong collaboration and influence skills to align internal teams and external stakeholders</li> <li>Thrives in dynamic environments, adept at creating structure and processes for high-impact customers</li> <li>Focus on customer satisfaction and retention, with a track record of anticipating needs and delivering tailored solutions</li> <li>Passionate about leveraging data and technology to drive business outcomes</li> <li>Bonus: experience working in the realm of CDPs, ETL, ad- or martech </li> </ul> Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Minnesota or Vermont : $115,100 - $143,800.</li> <li>Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $121,500 - $151,800..</li> <li>Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $127,800 - $159,700.</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions. </li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until May 10, 2025 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

Senior Customer Success Manager

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next <a href="#">Senior Architect - Data</a> About the job This role will guide the building of key systems and products as part of the Twilio product portfolio, including stream data processing, storage, and identity. Responsibilities In this role, you’ll: <ul> <li>Design and review core data systems that support a wide range of products. </li> <li>Partner with other engineering leads across R&amp;D to build world-class products</li> <li>Ensure world-class reliability, security, and cost-efficiency for all the products we build</li> <li>Mentor other engineers on the team throughout their journey</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>Proven experience designing and building large-scale, cloud-based, highly available software and data platforms.</li> <li>Deep expertise in data architecture, including data modeling, real-time and batch data processing, low-latency data storage, and integration with modern data warehouses and data lakes.</li> <li>Work closely with executive leadership to identify new business opportunities enabled by data architecture and infrastructure, supporting strategic goals such as personalization, predictive analytics, or new product development.</li> <li>Experience designing scalable systems for real-time and batch data processing pipelines using modern tools (e.g., Apache Kafka, Spark, Flink, etc.).</li> <li>Recognized thought leader in data and cloud architecture, with a demonstrated ability to set strategic direction and execute with a bias for action.</li> <li>Skilled at balancing long-term architectural vision with short-term business priorities, enabling pragmatic and sustainable solutions.</li> <li>Proven ability to design complex, scalable, and fault-tolerant data systems in an iterative and evolutionary manner.</li> <li>Committed to implementing best practices in data governance, data quality, and compliance across the organization.</li> <li>Strong cloud expertise with hands-on experience in cloud ecosystems (e.g., AWS, GCP, or Azure) and designing systems optimized for performance and cost-efficiency.</li> <li>Exceptional written and verbal communication skills, with the ability to effectively articulate data architecture concepts to technical and non-technical audiences.</li> <li>Strong collaborator, able to influence and build productive relationships across engineering, data science, product, and business teams.</li> <li>Passionate about enabling other developers and data professionals through leadership, mentoring, and driving efficient, well-informed decision-making.</li> <li>Experienced in leading teams to tackle highly complex engineering and data architecture challenges, delivering innovative and impactful solutions.</li> <li>Skilled at articulating and sharing platform vision with customers and synthesizing their business needs to influence strategy and vision</li> </ul> Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Location This role will be remote, and based in the USA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. *Please note this role is open to candidates outside of California, New York, and Washington. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $245,800.00 - $307,200.00 </li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $260,200.00 - $ 325,300.00</li> <li>Based in the San Francisco Bay area, California:$289,100.00 - $ 361,400.00 </li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 06/30/2025 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

Senior Architect - Data

<h3>See yourself at Twilio</h3> Join the team in Twilio’s R&amp;D organization as our new <a href="#">Senior Architect, Identity &amp; Security.</a> <h3>Who we are &amp; why we’re hiring</h3> Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. <h3>About the job</h3> Twilio seeks a visionary leader to guide the development of key Identity and Security systems within our product portfolio. This role will drive strategic initiatives, ensuring our identity, authentication, and security products are robust, scalable, and aligned with Twilio’s commitment to innovation and customer trust. As a senior leader, you will shape the future of our security architecture, influence cross-functional teams, and set the standard for excellence in identity and access management. <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Define and drive the strategic vision for Twilio’s Identity and Security architecture, ensuring alignment with business goals and industry best practices.</li> <li>Lead and mentor a team of high-performing engineers, fostering a culture of innovation, collaboration, and continuous improvement.</li> <li>Ensure world-class security, reliability, and compliance for all the products we build.</li> <li>Mentor other engineers on the team throughout their journey.</li> <li>Influence and guide architectural decisions, balancing long-term vision with immediate business needs</li> <li>Represent Twilio as a thought leader in Identity and Security, contributing to industry forums, conferences, and partnerships, including FIDO Alliance and other leading identity governance bodies.</li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to also apply. <h3>Required:</h3> <ul> <li>Extensive leadership experience in identity management, authentication, authorization, and security architecture, including a proven track record of leading large, cross-functional engineering teams.</li> <li>Deep expertise in identity management, authentication, authorization, and security architecture, including technologies like OAuth, SAML, OIDC, MFA, and Zero Trust principles.</li> <li>Demonstrated ability to set technical direction and lead organizations through complex architectural transformations.</li> <li>Experience designing scalable and resilient consumer identity and access management (CIAM) solutions for enterprise applications</li> <li>A recognized thought leader in identity and security space, with a demonstrated ability to set strategic direction and execute with a bias for action.</li> <li>Skilled at balancing long-term security and identity strategies with short-term business priorities, enabling pragmatic and sustainable solutions.</li> <li>Proven ability to design secure, fault-tolerant, and compliance-driven identity systems iteratively and evolutionarily.</li> <li>Committed to implementing best practices in security, compliance, and data protection across the organization.</li> <li>Strong cloud expertise with hands-on experience in cloud ecosystems (e.g., AWS, GCP, or Azure), particularly in security and IAM services.</li> <li>Exceptional written and verbal communication skills, with the ability to effectively articulate security and identity concepts to technical and non-technical audiences.</li> <li>Strong collaborator, able to influence and build productive relationships across engineering, security, product, and business teams.</li> <li>Passionate about enabling other developers and security professionals through leadership, mentoring, and driving efficient, well-informed decision-making.</li> <li>Experienced in leading teams to tackle highly complex identity and security challenges, delivering innovative and impactful solutions.</li> <li>Skilled at articulating and sharing security and identity platform vision with customers and synthesizing their business needs to influence strategy and vision.</li> </ul> Location This role will be remote and based in the USA or Europe Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of California, New York, and Washington. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $245,800.00 - $307,200.00 </li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $260,200.00 - $ 325,300.00</li> <li>Based in the San Francisco Bay area, California:$289,100.00 - $ 361,400.00 </li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 02/28/2025 but may change based on business needs. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Senior Architect, Identity & Security

See yourself at Twilio Join the team as Twilio’s next Enterprise Account Executive - Segment. Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job This position is needed to support our Segment Sales organization. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products and personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale. Continuing to build out and grow our Enterprise business is a strategic component to our go-to-market strategy. We bring incredible value to growth, mid-market and enterprise companies, and thrive on finding new use cases to optimize their customer engagement. With no vertical restraints, the sky's the limit to what we can accomplish. The right person for this role is a go-getter, who wants to develop and identify new revenue opportunities across Enterprise accounts with experience and a passion for new logo acquisition, and experience in driving scaled motions around customer expansion. Responsibilities In this role, you’ll: <ul> <li>Drive opportunities through the entire sales cycle from pipeline generation through to close and post-sales </li> <li>Employ a value-oriented sales methodology with a focus on use cases spanning customer data and marketing activation</li> <li>Build upon the growth &amp; adoption of Segment in the Enterprise business segment</li> <li>Own the cross functional team from Pre-Sales through to working with Customer Success</li> <li>Drive a pipeline generation cadence to develop expansion opportunities from our existing customer base and land new target accounts</li> <li>Lead compelling presentations of Segment’s product and vision to a broad range of audiences from c-level executives to individual contributors leveraging Segment’s value-based sales methodology</li> <li>Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively handling your pipeline of opportunities on pre-committed revenue deals </li> <li>Leverage and coordinate cross-functional internal teams to efficiently navigate complex sales cycles (incl. Sales Development, Legal, Engineering, Security, Marketing, Product and Customer Success) </li> <li>Work closely with Twilio team members to drive company-wide deployments of Twilio/Segment use cases, but specifically responsible for the pre-committed ARR</li> </ul> Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: <ul> <li>Have 7+ years of quota carrying sales experience, selling to primarily to Enterprise accounts</li> <li>Experience in a pipeline generation motion and a weekly metrics-based approach that measures key activity and pipeline adds</li> <li>Maintain a proven record of consistently exceeding quotas</li> <li>SaaS based sales experience</li> <li>Value based sales methodology in line with Force Management and MEDPICC</li> <li>Strong understanding of the Martech industry and the role of data in driving business decisions</li> <li>Are proficient in modern sales processes/methodologies</li> <li>Have excellent presence and proven track record to influence and sell at all levels, from individual contributors to C-Suite</li> <li>Possess strong analytical skills with a deep understanding of forecasting &amp; pipeline management</li> </ul> Desired: <ul> <li>Cross selling experience in IT, Marketing, Data, Product, Analytics and Engineering</li> <li>Previous CDP or Martech sales experience </li> <li>Deep commercial expertise in structuring SaaS contracts</li> <li>Experience with data and how to leverage data to help business achieve their customer experience initiatives</li> </ul> Location This role will be remote and based in the West Coast, USA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Minnesota or Vermont : $148,320.00 - $185,400.00.</li> <li>Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $148,320.00 - $185,400.00.</li> <li>Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $148,320.00 - $185,400.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role will be accepted on an ongoing basis. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

Enterprise Account Executive (West) - Segment

<h3>See yourself at Twilio</h3> Join the team as our next Mid-Market Account Executive on Twilio’s Segment product team. <h3>Who we are &amp; why we’re hiring</h3> Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. <h3>About the job</h3> This position is needed to support our Segment Sales organization. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products and personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale. Continuing to build out and grow our Mid-Market business is a strategic component to our go-to-market strategy. We bring incredible value to growth, mid-market and enterprise companies, and thrive on finding new use cases to optimize their customer engagement. With no vertical restraints, the sky's the limit to what we can accomplish. The right person for this role is a go-getter, who wants to develop and identify new revenue opportunities across Mid-Market accounts with experience and a passion for new logo acquisition, and experience in driving scaled motions around customer expansion. Responsibilities In this role, you’ll: <ul> <li>Drive opportunities through the entire sales cycle from pipeline generation through to close and post-sales </li> <li>Employ a value-oriented sales methodology with a focus on use cases spanning customer data and marketing activation</li> <li>Build upon the growth &amp; adoption of Segment in the Mid-Market business segment</li> <li>Own the cross functional team from Pre-Sales through to working with Customer Success</li> <li>Drive a pipeline generation cadence to develop expansion opportunities from our existing customer base and land new target accounts</li> <li>Lead compelling presentations of Segment’s product and vision to a broad range of audiences from c-level executives to individual contributors leveraging Segment’s value-based sales methodology</li> <li>Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively handling your pipeline of opportunities on pre-committed revenue deals </li> <li>Leverage and coordinate cross-functional internal teams to efficiently navigate complex sales cycles (incl. Sales Development, Legal, Engineering, Security, Marketing, Product and Customer Success) </li> <li>Work closely with Twilio team members to drive company-wide deployments of Twilio/Segment use cases, but specifically responsible for the pre-committed ARR</li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>Have 3+ years of quota carrying sales experience, selling to primarily to Mid-Market accounts</li> <li>Experience in a pipeline generation motion and a weekly metrics-based approach that measures key activity and pipeline adds</li> <li>Maintain a proven record of consistently exceeding quotas</li> <li>SaaS based sales experience</li> <li>Value based sales methodology in line with Force Management and MEDPICC</li> <li>Strong understanding of the Martech industry and the role of data in driving business decisions</li> <li>Are proficient in modern sales processes/methodologies</li> <li>Have excellent presence and proven track record to influence and sell at all levels, from individual contributors to C-Suite</li> <li>Possess strong analytical skills with a deep understanding of forecasting &amp; pipeline management</li> </ul> Desired: <ul> <li>Cross selling experience in IT, Marketing, Data, Product, Analytics and Engineering</li> <li>Previous CDP or Martech sales experience </li> <li>Deep commercial expertise in structuring SaaS contracts</li> <li>Experience with data and how to leverage data to help business achieve their customer experience initiatives </li> </ul> <h3>Location</h3> This role will be remotebut is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. <h3>Travel</h3> We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Minnesota or Vermont: $109,00 - $136,200</li> <li>Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $115,000 - $143,700</li> <li>Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $121,100 - $151,300</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions. </li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role will be accepted on an ongoing basis. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Commercial Account Executive II - Segment

See yourself at Twilio Join the team as our next Enterprise Account Executive on Twilio’s Segment product team. Who we are &amp; why we’re hiring Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. About the job This position is needed to support our Segment Sales organization. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products and personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale. Continuing to build out and grow our Enterprise business is a strategic component to our go-to-market strategy. We bring incredible value to growth, mid-market and enterprise companies, and thrive on finding new use cases to optimize their customer engagement. With no vertical restraints, the sky's the limit to what we can accomplish. The right person for this role is a go-getter, who wants to develop and identify new revenue opportunities across Enterprise accounts with experience and a passion for new logo acquisition, and experience in driving scaled motions around customer expansion. Responsibilities In this role, you’ll: <ul> <li>Drive opportunities through the entire sales cycle from pipeline generation through to close and post-sales </li> <li>Employ a value-oriented sales methodology with a focus on use cases spanning customer data and marketing activation</li> <li>Build upon the growth &amp; adoption of Segment in the Enterprise business segment</li> <li>Own the cross functional team from Pre-Sales through to working with Customer Success</li> <li>Drive a pipeline generation cadence to develop expansion opportunities from our existing customer base and land new target accounts</li> <li>Lead compelling presentations of Segment’s product and vision to a broad range of audiences from c-level executives to individual contributors leveraging Segment’s value-based sales methodology</li> <li>Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively handling your pipeline of opportunities on pre-committed revenue deals </li> <li>Leverage and coordinate cross-functional internal teams to efficiently navigate complex sales cycles (incl. Sales Development, Legal, Engineering, Security, Marketing, Product and Customer Success) </li> <li>Work closely with Twilio team members to drive company-wide deployments of Twilio/Segment use cases, but specifically responsible for the pre-committed ARR</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>Have 7+ years of quota carrying sales experience, selling to primarily to Enterprise accounts</li> <li>Experience in a pipeline generation motion and a weekly metrics-based approach that measures key activity and pipeline adds</li> <li>Maintain a proven record of consistently exceeding quotas</li> <li>SaaS based sales experience</li> <li>Value based sales methodology in line with Force Management and MEDPICC</li> <li>Strong understanding of the Martech industry and the role of data in driving business decisions</li> <li>Are proficient in modern sales processes/methodologies</li> <li>Have excellent presence and proven track record to influence and sell at all levels, from individual contributors to C-Suite</li> <li>Possess strong analytical skills with a deep understanding of forecasting &amp; pipeline management</li> </ul> Desired: <ul> <li>Cross selling experience in IT, Marketing, Data, Product, Analytics and Engineering</li> <li>Previous CDP or Martech sales experience </li> <li>Deep commercial expertise in structuring SaaS contracts</li> <li>Experience with data and how to leverage data to help business achieve their customer experience initiatives</li> </ul> Location This role will be remote, and based in the Central, Mountain or Pacific Time Zone, USA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado: $156,000- $195,000.</li> <li>Based in Washington D.C.: $156,000- $195,000..</li> <li>Based in New York, Washington State, or the San Francisco Bay area, California: $156,000- $195,000..</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions. </li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role will be accepted on an ongoing basis. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Enterprise Account Executive - Segment

### **See yourself at Twilio** Join the team as our next Senior Compensation Analyst ### **Who we are &amp; why we’re hiring** Twilio powers real-time business communications and data solutions that help [companies and developers worldwide](<a href="https://customers.twilio.com/" target="_blank">https://customers.twilio.com/</a>) build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support [diversity, equity &amp; inclusion](<a href="https://www.twilio.com/company/diversity" target="_blank">https://www.twilio.com/company/diversity</a>) wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. ### **About the Job** The person in this role will drive compensation programs, policies and practices that enable the business and further our commitment to pay equity.&nbsp; This role will report to the Manager, Compensation and will partner with the broader people team as well as external, cross-functional partners. ### **Responsibilities** In this role, you’ll: - Drive corporate compensation programs such as annual compensation review cycles, promotion cycles, pay equity review, market calibration, survey participation, etc. - In partnership with the Manager, Compensation and other Compensation Analysts, design and deliver compensation structures and methodologies that will scale for long term durability and global expansion. - Partner with stakeholders and subject matter experts from other teams and functions to address and provide solutions to ever-changing business needs. - Manage relationships with stakeholders, leaders, internal and external partners with emotional intelligence, curiosity and integrity. Own compensation products from start to end with the customer in mind. - Develop policies and processes that support innovation and growth while upholding compliance and minimizing risk. Memorialize key decisions, methodologies, processes, policies and add to the compensation repository/library for future reference and utilization. - Be a trusted advisor. Partner with Human Resource Business Partners and senior business leaders to understand their operational issues and opportunities and create automated solutions to scale. ### **Qualifications** Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! **Required:** - Bachelor’s degree or equivalent experience required - Minimum of 5+ years of compensation experience, preferably supporting technical organizations - Experience with equity in a public-traded company required - Experience with compensation program design and changement management, including short-term and long-term incentive pay elements - Strong compensation analytics background - Strong experience with Workday as an HRIS preferred - Advanced proficiency with electronic spreadsheets - Experience with market pricing, survey participation and accessing survey data from provider - Experience as an analyst or specialist within a compensation operation function/role - Experience leading programs and strong change management experience - Extensive knowledge of HR products and services and awareness of HR strategy around talent identification, attraction, engagement and retention - Verbal, written and interpersonal skills needed to communicate effectively with all levels of the organization - An owner mindset, coupled with innovative thinking and strong analytical and problem-solving skills - Excellent project management skills - A laser-focus on quality of deliverable for the end-user - Ability to thrive in a fast-paced, dynamic environment with no trepidation with ambiguity or lack of a playbook **Location** This role will be remote,_ _but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. - _Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only._The estimated pay ranges for this role are as follows:Based in Colorado or Washington D.C. : $92,800.00- $116,000.00 Based in New York, Washington State, or California (outside of the San Francisco Bay area): $98,320.00-$122,900.00 Based in the San Francisco Bay area, California: $109,200.00-$136,500.00 This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. **Travel** We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. **What We Offer** There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. **Twilio thinks big. Do you?** We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call [Twilio Magic](<a href="https://www.twilio.com/company/values" target="_blank">https://www.twilio.com/company/values</a>). Additionally, we empower employees to build [positive change in their communities](<a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">https://twilio.org/support-and-resources/impact-fund</a>) by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, [please consider other open positions](<a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">https://www.twilio.com/company/jobs#open-positions</a>). Applications for this role are intended to be accepted until December 20, 2024 but may change based on business needs. **Twilio is proud to be an equal opportunity employer.** Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [<a href="mailto:accommodation@twilio.com" target="_blank">accommodation@twilio.com</a>](<a href="mailto:accommodation@twilio.com" target="_blank">mailto:accommodation@twilio.com</a>).

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