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See yourself at Twilio Join the team as our next Senior Director, Talent Development. Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job We are seeking a leader who will own the strategy, design and execution of enterprise-wide learning and development initiatives. The Senior Director of Talent Development will lead the talent and leadership development team to design and build solutions that amplify the development experience to better identify, grow, and retain our leaders and talent in a remote environment. This individual will focus on creating innovative, effective, and scalable programs that support employee growth &amp; leadership development. The role requires a dynamic leader who can collaborate with cross-functional teams to foster a culture of continuous learning and professional development, with the ability to assess business needs and align training programs with strategic organizational goals. Specifically in the first year focusing on: <ul> <li>Designing and developing a complete leadership development offering based on our newly created Leadership Expectations. You will leverage our Leadership Expectations to ensure a high caliber of leadership, and support our leaders in their development with targeted coaching and targeted learning opportunities. </li> <li>Foster a culture of continuous learning, define Twilio’s learning philosophy, and develop and execute Twilio's learning strategy in alignment with organizational goals.</li> <li>Operating our Learning &amp; Development team at scale to meet the needs of Twilions, Teams and Twilio. These programs will focus on building necessary skills and offering career advancement opportunities to ensure sustained growth.</li> </ul> Responsibilities In this role, you’ll: <ul> <li>People Leadership: lead, coach and develop a team to create even greater breadth and depth in Learning &amp; Development programs and processes.</li> <li>Strategic and Scalable Program Leadership: design and implement pilot programs; create program vision, measurement approach, project plans, change management plans, while planning for global scalability and alignment to our Twilio Magic values. Scope includes: Manager Development, Leadership Development, and Development for all. Report on learning outcomes, ROI, and overall employee development progress to senior leadership.</li> <li>Learning and Development: Drive data-driven development approaches for all employee segments, with emphasis on equipping our people leaders to help all Twilions thrive. Enable digital/virtual learning through our LMS and other virtual platforms. </li> <li>Stakeholder Management: Build trusting relationships, work closely with HR Business Partners, People team COEs, and business leaders – tailoring learning programs from individual contributors through executives, and building or iterating on talent development processes. Collaborate with external vendors to supplement in-house L&amp;D initiatives and ensure the delivery of cutting-edge programs.</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 15+ years of experience in Leadership, Talent and/or Organizational Development; <ul> <li>5+ years in a leadership capacity where you created global strategies and delivered proven leadership development impact</li> <li>Strong executive presence and the ability to influence and align the executive team;</li> <li>A thought leader in the leadership development field with a natural curiosity for leveraging leading edge practices across multiple fields and industries;</li> <li>Extensive experience building and facilitating talent development solutions across multiple modalities </li> <li>Ability to navigate horizontally in the organization and create strong collaborative, cross-functional relationships;</li> <li>Strong communication and stakeholder management skills.</li> </ul> Desired: <ul> <li>Broad global experience;</li> <li>Executive coaching experience desirable;</li> <li>An MBA or masters in leadership, organizational psychology or a related field preferred.</li> </ul> Location This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado or Washington D.C. : $199,040.00-$248,800.00</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area):$210,720.00- $263,400.00</li> <li>Based in the San Francisco Bay area, California:$234,160.00-$292,700.00</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 12/2/2024 but may change based on business needs. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Twilio

Senior Director, Talent Development

<h3>See yourself at Twilio</h3> Join the team as Twilio’s next Backend Senior Software Engineer (L3). <h3>Who we are</h3> At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. <h3>About the job</h3> This position is needed to deliver on our mission to power the future of communications. To keep pace with evolving communication channels, we are looking for a Senior Software Engineer to join our Channels team in the US, who is passionate about designing, developing, deploying and operating software solutions at scale, and wants to help Twilio deliver the best user experience for next-generation communications. Our Channels teams build the onboarding, rich templates and messaging services to power Twilio’s Whatsapp, Facebook Messenger, RCS and other messaging providers. To help build one of the fastest growing products at Twilio, you will be developing a complex distributed platform and will be concerned with availability, throughput, latency, and data integrity. At the core are cloud technologies that enable deployment and management of computing resources globally. <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Build highly scalable and distributed services</li> <li>Build internal and public REST APIs and Event based systems used by all internal and external Twilio customers </li> <li>Collaborate with a world class geographically distributed team and brainstorm product ideas with product managers, design, and engineers.</li> <li>Constantly improve services that power Twilio’s top products and also generate significant revenue</li> <li>Truly own the product you work on. Be responsible for SLA, oncall, incident resolution, customer feedback and participate in blameless post-incident reviews to make our products better.</li> <li>Demonstrate strong engagement in the team setting</li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>5+ years of software development experience in at least one object-oriented language such as Java and/or Go.</li> <li>Experience designing, implementing, and integrating with REST APIs.</li> <li>Experience building and supporting mission critical, performant customer-facing systems.</li> <li>Experience working with AWS or other cloud provider services.</li> <li>Experience working with relational and/or NoSQL databases such as MySQL or DynamoDB</li> <li>Understanding and experience with asynchronous architectures and technologies (Kafka, SQS)</li> <li>Excellent written and verbal communication skills</li> <li>Experience integrating telemetry and observability tools to monitor and maintain system health and performance</li> </ul> Desired: <ul> <li>Nice to have: Experience with operations SLO/SLI, metrics and monitoring</li> </ul> <h3>Location</h3> This role will be remote, but is not eligible to be hired in the States of CA, CT, NJ, NY, PA, WA <h3>Travel</h3> We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. *Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only*The estimated pay ranges for this role are as follows <ul> <li>Based in Colorado or Washington D.C. : $135,920.00 - $169,900.00 USD </li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $143,920.000 - $179,900USD.</li> <li>Based in the San Francisco Bay area, California: $159,900.00- $199,900.00 USD.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until November 22nd, 2024 but may change based on business needs. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Software Engineer (L3)

See yourself at Twilio. Join the team as our next DEI Program Manager, Senior Manager on Twilio’s Diversity Equity and Inclusion team. Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job This position is needed to drive diversity, equity, and inclusion (DEI) programs and initiatives. This role will be responsible for planning, execution, and evaluation of DEI initiatives to create an environment of inclusion at Twilio. The DEI Program Lead will collaborate with cross-functional teams, senior leadership, and external partners to implement impactful programs and initiatives that drive environmental change and foster inclusion. The ideal candidate is an utility player with extensive experience in program management, deep knowledge of DEI best practices, and a proven track record in driving organizational change. Responsibilities In this role, you will: Program Management: <ul> <li>Lead the planning, implementation, and management of DEI programs and initiatives across Twilio.</li> <li>Establish project plans, timelines, and budgets, ensuring successful delivery of program objectives.</li> <li>Coordinate and collaborate with cross-functional teams and stakeholders to ensure end to end alignment and engagement.</li> </ul> Stakeholder Engagement: <ul> <li>Engage with senior leadership, XFN partners, and employee resource groups to foster buy-in, support, and commitment to DEI initiatives.</li> <li>Act as a trusted advisor and subject matter expert, providing guidance and recommendations on DEI-related matters to stakeholders at all levels.</li> <li>Build strong relationships with external partners, community organizations, and industry leaders to enhance the organization's DEI efforts.</li> </ul> Training and Education: <ul> <li>Develop and deliver DEI training programs and educational initiatives to increase awareness, knowledge, and skills related to diversity and inclusion.</li> <li>Collaborate with internal stakeholders to incorporate DEI principles into talent development and leadership programs.</li> </ul> Data Analysis and Reporting: <ul> <li>Collect and analyze DEI data, including diversity metrics, employee feedback, and program evaluation results.</li> <li>Prepare regular reports and presentations on DEI progress, trends, and outcomes for senior leadership and board-level stakeholders.</li> <li>Use data insights to drive data-driven decision-making and identify areas for improvement and innovation.</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>Minimum of 6 years of experience in DEI, program management, or related roles.</li> <li>Strong project management skills, with the ability to prioritize, plan, and execute multiple initiatives simultaneously.</li> <li>Deep knowledge and expertise in DEI principles, best practices, and legal requirements.</li> <li>Proven track record in leading and managing complex DEI programs and initiatives.</li> <li>Strong analytical and problem-solving abilities, with proficiency in data analysis and reporting.</li> </ul> <ul> <li>Demonstrated leadership skills, with the ability to drive change and build consensus across diverse teams.</li> <li>Experience working independently and as part of a team. Will take the initiative to drive projects forward even under ambiguous circumstances.</li> </ul> Desired: <ul> <li>Bachelor's degree in a relevant field , Advanced degree preferred</li> <li>Familiarity with large scale global solutions</li> <li>Collaborative mindset, with experience working effectively in a matrixed organization.</li> <li>Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.</li> <li>Excellent written and verbal communication skills.</li> </ul> Location This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. What we offer There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado or Washington D.C.: $112,320.00- $140,400</li> <li>Based in New York, Washington State or California (outside the San Francisco Bay Area): $118,960.00-$148,700.00</li> <li>Based in the San Francisco Bay area, California: $132,160.00-$165,200.00</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until 12/20/24 but may change based on business needs. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Senior Program Manager, DEI

<h3>See yourself at Twilio</h3> Join the team as our next Senior Compensation Analyst <h3>Who we are &amp; why we’re hiring</h3> Twilio powers real-time business communications and data solutions that help<a href="https://customers.twilio.com/" target="_blank"> companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support<a href="https://www.twilio.com/company/diversity" target="_blank"> diversity, equity &amp; inclusion</a> wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. <h3>About the Job</h3> The person in this role will drive compensation programs, policies and practices that enable the business and further our commitment to pay equity. This role will report to the Manager, Compensation and will partner with the broader people team as well as external, cross-functional partners. <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Drive corporate compensation programs such as annual compensation review cycles, promotion cycles, pay equity review, market calibration, survey participation, etc. </li> <li>In partnership with the Manager, Compensation and other Compensation Analysts, design and deliver compensation structures and methodologies that will scale for long term durability and global expansion.</li> <li>Partner with stakeholders and subject matter experts from other teams and functions to address and provide solutions to ever-changing business needs.</li> <li>Manage relationships with stakeholders, leaders, internal and external partners with emotional intelligence, curiosity and integrity. Own compensation products from start to end with the customer in mind.</li> <li>Develop policies and processes that support innovation and growth while upholding compliance and minimizing risk. Memorialize key decisions, methodologies, processes, policies and add to the compensation repository/library for future reference and utilization.</li> <li>Be a trusted advisor. Partner with Human Resource Business Partners and senior business leaders to understand their operational issues and opportunities and create automated solutions to scale.</li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>Bachelor’s degree or equivalent experience required </li> <li>Minimum of 5+ years of compensation experience, preferably supporting technical organizations</li> <li>Experience with equity in a public-traded company required </li> <li>Experience with compensation program design and changement management, including short-term and long-term incentive pay elements</li> <li>Strong compensation analytics background</li> <li>Strong experience with Workday as an HRIS preferred</li> <li>Advanced proficiency with electronic spreadsheets</li> <li>Experience with market pricing, survey participation and accessing survey data from provider</li> <li>Experience as an analyst or specialist within a compensation operation function/role</li> <li>Experience leading programs and strong change management experience</li> <li>Extensive knowledge of HR products and services and awareness of HR strategy around talent identification, attraction, engagement and retention</li> <li>Verbal, written and interpersonal skills needed to communicate effectively with all levels of the organization</li> <li>An owner mindset, coupled with innovative thinking and strong analytical and problem-solving skills</li> <li>Excellent project management skills</li> <li>A laser-focus on quality of deliverable for the end-user</li> <li>Ability to thrive in a fast-paced, dynamic environment with no trepidation with ambiguity or lack of a playbook</li> </ul> Location This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. <ul> <li> Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado or Washington D.C. : $92,800.00- $116,000.00</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $98,320.00-$122,900.00</li> <li>Based in the San Francisco Bay area, California: $109,200.00-$136,500.00</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. </li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Applications for this role are intended to be accepted until December 20, 2024 but may change based on business needs. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Senior Compensation Analyst

<h3>See yourself at Twilio</h3> Join the team as Twilio’s next Co-Sell Partner Program Manager! <h3>Who we are </h3> At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. <h3> About the job </h3> We are seeking an experienced and driven Partner Program Manager to lead and scale critical aspects of our partner program for our Systems Integrators (SIs), Independent Software Vendors (ISVs), Resell, and Technology partners.. This role requires expertise in partner management, program development, and operational execution. The ideal candidate will focus on designing, implementing, and optimizing partner-focused initiatives, including co-sell strategies, lead passing programs, Crossbeam platform ownership. You will play a key role in enhancing our partner ecosystem by enabling strategic collaboration, ensuring effective program delivery, and driving measurable impact for both the company and our partners. <h3>Responsibilities</h3> In this role, you’ll: Co-Sell Program Development and Management <ul> <li>Design and oversee co-sell programs to maximize shared revenue opportunities with ISV partners, ensuring programs are both scalable and flexible to meet diverse customer needs across verticals and regions</li> <li>Track, analyze, and optimize co-sell performance metrics to ensure alignment with company goals.</li> <li>Collaborate with product, sales, marketing, and partner teams to enable the salesforce on co-sell initiatives, ensuring they have the tools and resources needed for success.</li> </ul> Lead Passing Program <ul> <li>Develop a structured, transparent lead passing framework that ensures seamless communication and collaboration between partners and internal sales teams.</li> <li>Establish KPIs to track the performance and ROI of co-sell efforts. Analyze program results and make data-driven recommendations to improve and scale future initiatives.</li> <li>Ensure partners are equipped with resources and tools to effectively participate in the program.</li> </ul> Crossbeam Implementation and Ownership <ul> <li>Lead the setup, integration, and ongoing management of Crossbeam to enable efficient data sharing and partner collaboration.</li> <li>Educate partners and internal stakeholders on Crossbeam best practices and usage.</li> <li>Regularly assess the platform’s performance and implement enhancements as needed.</li> </ul> Cross-Functional Collaboration <ul> <li>Act as the primary point of contact for partner-related initiatives across sales, marketing, product, and operations teams.</li> <li>Develop and deliver training and enablement materials to support partner success.</li> <li>Foster strong relationships with partners to understand their needs and align on joint business goals.</li> </ul> Data and Performance Analysis <ul> <li>Establish KPIs and benchmarks to measure the success of partner programs.</li> <li>Generate regular reports and dashboards to share program outcomes with stakeholders.</li> <li>Leverage insights to continuously refine and improve partner programs.</li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! <h4>Required: </h4> <ul> <li>Bachelor’s degree in Business Administration, Marketing, or a related field; MBA is a plus.</li> <li>5+ years of experience in program management with a partner/channel focus, or related roles.</li> <li>Proven track record of managing co-sell, lead passing, and/or resell programs.</li> <li>Hands-on experience with Crossbeam or similar partner collaboration tools is highly preferred.</li> </ul> <h4>Desired:</h4> <ul> <li>MBA or advanced degree in a related field is a plus.</li> <li>Experience supporting or scaling resell program frameworks.</li> <li>Proven ability to manage and scale programs for global partner ecosystems.</li> <li>Familiarity with Impartner, SFDC &amp; Crossbeam.</li> </ul> <h3> Location </h3> This role will be remote, but is not eligible to be hired in CA, CT, J, NY, PA, WA. <h3>Travel </h3> We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. <h3>Compensation</h3> The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado or Washington D.C. : $112,320 - $140,400.</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $118,960 - $148,700.</li> <li>Based in the San Francisco Bay area, California: $132,160 - $165,200.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role will be accepted until December 4th, 2024. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Co-Sell Partner Program Manager

See yourself at Twilio Join the team as our next Enterprise Account Executive on Twilio’s Segment product team. Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job This position is needed to support our Segment Sales organization. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products and personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale. Continuing to build out and grow our Enterprise business is a strategic component to our go-to-market strategy. We bring incredible value to growth, mid-market and enterprise companies, and thrive on finding new use cases to optimize their customer engagement. With no vertical restraints, the sky's the limit to what we can accomplish. The right person for this role is a go-getter, who wants to develop and identify new revenue opportunities across Enterprise accounts with experience and a passion for new logo acquisition, and experience in driving scaled motions around customer expansion. Responsibilities In this role, you’ll: <ul> <li>Drive opportunities through the entire sales cycle from pipeline generation through to close and post-sales </li> <li>Employ a value-oriented sales methodology with a focus on use cases spanning customer data and marketing activation</li> <li>Build upon the growth &amp; adoption of Segment in the Enterprise business segment</li> <li>Own the cross functional team from Pre-Sales through to working with Customer Success</li> <li>Drive a pipeline generation cadence to develop expansion opportunities from our existing customer base and land new target accounts</li> <li>Lead compelling presentations of Segment’s product and vision to a broad range of audiences from c-level executives to individual contributors leveraging Segment’s value-based sales methodology</li> <li>Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively handling your pipeline of opportunities on pre-committed revenue deals </li> <li>Leverage and coordinate cross-functional internal teams to efficiently navigate complex sales cycles (incl. Sales Development, Legal, Engineering, Security, Marketing, Product and Customer Success) </li> <li>Work closely with Twilio team members to drive company-wide deployments of Twilio/Segment use cases, but specifically responsible for the pre-committed ARR</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>Have 7+ years of quota carrying sales experience, selling to primarily to Enterprise accounts</li> <li>Experience in a pipeline generation motion and a weekly metrics-based approach that measures key activity and pipeline adds</li> <li>Maintain a proven record of consistently exceeding quotas</li> <li>SaaS based sales experience</li> <li>Value based sales methodology in line with Force Management and MEDPICC</li> <li>Strong understanding of the Martech industry and the role of data in driving business decisions</li> <li>Are proficient in modern sales processes/methodologies</li> <li>Have excellent presence and proven track record to influence and sell at all levels, from individual contributors to C-Suite</li> <li>Possess strong analytical skills with a deep understanding of forecasting &amp; pipeline management</li> </ul> Desired: <ul> <li>Cross selling experience in IT, Marketing, Data, Product, Analytics and Engineering</li> <li>Previous CDP or Martech sales experience </li> <li>Deep commercial expertise in structuring SaaS contracts</li> <li>Experience with data and how to leverage data to help business achieve their customer experience initiatives</li> </ul> Location This role will be remote, and based in the West, USA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Other Notes: *Please note this role is open to candidates outside of Colorado, California, New York, and Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado: $148,320.00- $185,400.00.</li> <li>Based in Washington D.C., or California (outside of the San Francisco Bay Area): $148,320.00- $185,400.00.</li> <li>Based in New York, Washington State, or the San Francisco Bay area, California: $148,320.00- $185,400.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions. </li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role will be accepted on an ongoing basis. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="mailto:accommodation@twilio.com" target="_blank">accommodation@twilio.com</a>. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Enterprise Account Executive (West) - Segment

See yourself at Twilio. Join the team as our next Software Engineer(L2),Fullstack Who we are &amp; why we’re hiring Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. About the job This position is needed to help Twilo develop and deliver new capabilities in the Twilio Messaging platform. You will be a member of a scrum team who will design, implement, own and operate their microservices end to end in the cloud and develop front end for the web &amp; mobile application. You will play a key role in setting up and building out the engineering capacity and capability in the Bengauluru office and build a center of excellence for the Messaging business unit. Additionally, you will have the opportunity to influence roadmap priorities, propose innovative solutions that will enable Twilio to achieve its goal of being the world’s most trusted customer engagement platform. Responsibilities In this role, you will: <ul> <li>Design, develop, test and deploy Messaging features and services in AWS cloud.</li> <li>Own reliability of your services, respond to incidents and participate in on-call rotation and conduct RCAs for incidents.</li> </ul> <ul> <li>Work with Architects and decompose high level requirements into granular user stories.</li> </ul> <ul> <li>Meet SLA/SLO/SLI for your services.</li> <li>Meet Definition of Done for the software you build.</li> <li>Refactor and reduce technical debt in your services.</li> <li>Write automated unit and integration tests in a continuous integration and delivery environment.</li> <li>Manage your work through the use of Github, Jira, and Twilio’s build/deploy systems.</li> <li>Collaborate with other team members, including Product leadership, influence, own, and improve the Messaging platform.</li> </ul> <ul> <li>Actively participate in Design, Code review, Backlog grooming, Agile ceremonies and work with peers to meet team’s sprint commitments.</li> <li>Work independently or with your team to troubleshoot/determine resolution for issues in your team's domain.</li> </ul> <ul> <li>Be responsible for documentation of projects you work on.</li> </ul> <ul> <li>Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>Bachelor’s or Master’s degree in Computer Science or related industry experience.</li> <li>2-4 years of experience developing highly-available, secure, native cloud enterprise SaaS web applications in JavaScript, React or Angular, HTML, Nodejs, Java.</li> <li>Experience with Micro Frontend architecture and implementation.</li> <li>Experience with browser APIs (REST, GraphQL, GRPC, and Protobuf) and optimizing front end performance.</li> <li>Experience with plug-in architectures in client-side applications.</li> <li>Experience with AWS, GCP or other public cloud infrastructure platforms.</li> <li>Experience building highly scalable, real time, distributed systems based on microservices architecture.</li> <li>Experience with container technologies - Docker/Kubernetes.</li> <li>Experience implementing modern automated testing and CI/CD pipelines.</li> <li>Champion of good engineering habits: development and test techniques, security, automation.</li> <li>Ability to deep dive and solve complex production issues.</li> <li>Positive attitude and aptitude to learn and execute quickly in a small team. </li> <li>Iterative development and deployment, Scrum and Agile methodologies.</li> <li>Communicate clearly and concisely, orally and in writing.</li> </ul> Desired: <ul> <li>Experience with Nx, Nestjs, microservices, SQL/NoSQL databases and caches</li> </ul> <ul> <li>Experience with releasing open-source JavaScript libraries via npm</li> <li>Deploying cloud applications in a multi region environment.</li> <li>Ability to influence and build effective working relationships with all levels of the organization.</li> </ul> Location This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi). Approximately 5% travel is anticipated. What we offer There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call<a href="https://www.twilio.com/company/values" target="_blank"> Twilio Magic</a>. Additionally, we empower employees to build<a href="https://www.twilio.org/impact-fund/" target="_blank"> positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,<a href="https://www.twilio.com/company/jobs#open-positions" target="_blank"> please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Sofwtare Engineer(L2)- Fullstack

See yourself at Twilio Join the team as our next Senior Engineer(L3), Backend Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job As a Software Engineer on the Twilio Segment Compute team, you’ll help us build and scale systems that process hundreds of thousands of messages per second and compute billions of data points per hour. Our product, <a href="https://segment.com/product/twilio-engage/?utm_source=twilio&amp;utm_medium=referral&amp;utm_campaign=all_digital_twilio-engage-ga&amp;utm_content=engage_product_page&amp;_gl=1*qpjrxf*_ga*NDM4MTcxNzA0LjE2NzczNTE0NDk.*_ga_RRP8K4M4F3*MTcxNDEzOTA4Ny4zNi4wLjE3MTQxMzkwODcuMC4wLjA." target="_blank">Twilio Engage</a>, is the world’s first growth platform powered by customer data. Imagine a platform that takes in hundreds of thousands of messages entering Twilio Segment’s pipelines every second, add in an identity graph, overlay high-speed databases and realtime and batch computation engines — and you have the Twilio Engage platform. This platform unlocks our ability to build key business growth features like audience management, real-time personalization, and data-driven marketing campaigns. We iterate quickly on these products and features and learn new things daily — all while writing quality code. We work closely with product and design and solve some of the toughest engineering problems to unlock new possibilities for our customers. If you get excited by building products with high customer impact — this is the place for you. Responsibilities In this role, you’ll: <ul> <li>Build multi-tenant query engines that power the leading <a href="https://www.twilio.com/en-us/segment-hello" target="_blank">customer data platform</a> (CDP)</li> <li>Scale our data pipelines and compute clusters to match growing customer demand</li> <li>Build highly performant solutions that unlock differentiated CDP capabilities at scale</li> <li>Maintain a high bar of operational excellence for our systems and services</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>4+ years of experience writing production-grade code in a modern programming language</li> <li>Strong theoretical fundamentals and hands-on experience working with data and streaming technologies</li> <li>Highly effective collaborator who works well with teammates and product partners to deliver completed work on time</li> <li>Well-versed in concurrent programming</li> <li>Solid grasp of Linux systems and networking concepts</li> <li>Experience maintaining and operating always-on cloud services</li> <li>Comfortable asking questions and taking initiative to solve problems in a rapidly growing company, where it is often necessary to “<a href="https://www.youtube.com/watch?v=GndXHY8J7Jo" target="_blank">draw the owl</a>”</li> <li>Excellent written and verbal communications skills</li> </ul> Desired: <ul> <li>Experience with Apache Flink, Trino, Spark, or other distributed compute frameworks</li> <li>Experience with Golang</li> <li>Experience managing and operating AWS infrastructure</li> <li>Experience working in a geographically distributed team </li> </ul> Location This role will be remote and based in India. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Software Engineer(L3), Backend

<h3>See yourself at Twilio</h3> Join the team as Twilio’s next Sales Compensation Manager on Twilio's Sales Compensation Team! <h3>Who we are &amp; why we’re hiring</h3> Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. <h3>About the job</h3> Twilio is looking for a Manager of Sales Compensation to join our Sales Compensation team. In this role you will act as a trusted advisor for the Sales Organization in providing insight into performance results, project managing our Sales Compensation program, policies and Annual Planning process with stakeholders, and guiding Leadership through complex compensation cases. You will develop an intimate understanding of our Sales Incentive plans and policies and build strong partnerships with sales leaders and managers to address their needs and concerns. In addition, you will ensure employee data and the resulting sales compensation payments are accurate and be able to walk individuals through complex calculations. This role is critical in providing tailored support and enhanced engagement to our Sales teams to motivate them to succeed. You are right for this role if you are a results-oriented individual who is motivated to tackle complex problems, has a "can do" attitude, and is comfortable asking questions. You are also skilled at data interpretation, value intellectual honesty and data integrity, experienced in presenting data-driven insights, and drive clarity at an executive level. You’re experienced in Leadership communication and have strong pattern recognition skills that you can use to create working definitions and rules. <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Design Sales Compensation Plans and Policies to drive peak Sales results</li> <li>Develop relationships with your business partners and be the first point of contact to address Compensation questions and concerns from the Sales Organization</li> <li>Possess an intimate understanding of our sales incentive programs, systems, and policies</li> <li>Articulate complex calculations or concepts into easily digestible explanations, provide incentive statement and reporting enablement, and resolve escalations </li> <li>Gather and manage quotas, employee, and hierarchy data from cross-functional teams to ensure precise Xactly set up and accurate compensation payments </li> <li>Analyze sales performance results and key compensation metrics by crafting executive presentations for company leadership and stakeholders</li> <li>Project manage various aspects of new Compensation Plan launches and Xactly UAT to ensure successful implementation and roll out to the field</li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>5+ years of experience in Sales Compensation in Software / Technology industry</li> <li>2+ years of Sales Compensation plan design and implementation</li> <li>Experience in Xactly or other Sales Incentive management programs</li> <li>Process oriented: capable of developing high level analysis of data integrity issues</li> <li>Intimate understanding of sales incentive programs</li> <li>Excellence in structuring complex problems, developing solutions, and crafting recommendations concisely and effectively</li> </ul> Desired: <ul> <li>Excellent project and program management skills</li> <li>Detail oriented with strong interpersonal and communication (written and verbal) skills</li> <li>Ability to quickly learn and navigate complex data models</li> <li>Ability to influence and build effective working relationships with all levels of the organization</li> </ul> <h3>Location</h3> <ul> <li>This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.</li> </ul> <h3>Travel</h3> We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado or Washington D.C.: $112,320.00 - $140,400.00.</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $118,960.00 - $148,700.00.</li> <li>Based in the San Francisco Bay area, California: $132,160.00 - $165,200.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until December 01, 2024 but may change based on business needs. #LI-Remote Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Sales Compensation Manager

<h1>See yourself at Twilio</h1> Join the team as our next Customer Success Engineer(P2) for Segment (a part of Twilio). <h1>Who we are &amp; why we’re hiring</h1> Twilio powers real-time business communications and data solutions that help<a href="https://customers.twilio.com/" target="_blank"> companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports<a href="https://www.twilio.com/company/diversity" target="_blank"> diversity, equity &amp; inclusion</a> wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. <h1>About the job</h1> We’re looking for a passionate engineer with customer-facing experience, who loves helping people, solving problems, and wants to be a major factor in the success of our customers. This position is for someone who is technical and experienced in web development, but also wants to stay close to customers at a fast-moving startup. Daily, you’re likely to interact with multiple languages, web frameworks, APIs, data warehouses, SQL queries, and more. One customer might be combining web data with iOS data, while another sends point of sale purchases through a Go backend to multiple analytics tools and a data warehouse. Every problem is unique, and on a normal day, you might interact with dozens of languages, analytics and marketing tools, and third-party APIs. The main responsibility of a Customer Success Engineer is to provide answers, share standard methodologies, and solve technical issues that Segment customers are facing. Most customer interactions happen within Zendesk, with a few phone calls, in-person meetings, and Slack chats sprinkled in. Customer Success Engineers also spend time improving documentation, building scalable resources, and finding ways to more effectively, and when possible, proactively resolve customer questions. You’d be joining a team of hard-working individuals that care deeply about Segment’s customers, partners, each other, and the broader community. We judge ourselves on how well we serve each of those customers. So if you enjoy working with smart people and helping to build a company that cares about quality, you’ve found the right place. <h1>Responsibilities</h1> <h2>In this role, you’ll:</h2> <ul> <li>Help customers utilize Segment’s API across many platforms (web, mobile, server)</li> <li>Increase the value generated from the many destinations Segment supports</li> <li>Maintain customer promises by keeping tickets updated</li> <li>Use feedback to improve customer experience and debugging strategies</li> <li>Improve team efficiency by creating internal content and improving public documentation</li> <li>Take our support tooling and analysis to the next level by building simulators and visualizations</li> <li>Work closely with the product team and partners to improve customer satisfaction</li> <li>Become a guide on the codebase and functionality of the Segment platform, libraries, and integrations. And help improve it!</li> <li>Participate in an on-call rotation to support our Enterprise level customers with paid support plans</li> </ul> <h1>Qualifications</h1> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! <h2>Required:</h2> <ul> <li>2+ years of technical customer support experience; bonus points if it was enterprise software in a related industry</li> <li>Ability to effectively communicate technical concepts and identify patterns in customer experience, both written and verbal</li> <li>Proven client-side Javascript skills and experience working with APIs and server-side languages</li> <li>A basic understanding of SQL, query-writing skills is a big asset</li> <li>Strong commitment to learning the ins and outs of a complicated technical product</li> <li>Ability to take part in an on-call rotation, requiring some availability outside of standard business hours</li> </ul> <h1>Location and Hours</h1> This role will be remote and based in India. It will be the 1st shift in local Indian time to align with normal business hours in APAC. <h1>What We Offer</h1> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h1>Twilio thinks big. Do you?</h1> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call<a href="https://www.twilio.com/company/values" target="_blank"> Twilio Magic</a>. Additionally, we empower employees to build<a href="https://www.twilio.org/impact-fund/" target="_blank"> positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,<a href="https://www.twilio.com/company/jobs#open-positions" target="_blank"> please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

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