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Twilio

Senior Product Manager, Voice Recordings

Product Manager, Messaging

See yourself at Twilio Join the team as Twilio’s next Senior Data Analyst - Strategy and Operations Who we are &amp; why we’re hiring Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. About the job This position is in the Enterprise Strategy and Operations team within Twilio. As a senior analyst in this org, you will partner with cross functional teams across Finance, GTM, Marketing, Product, etc. to deliver growth initiatives and operational excellence through data driven projects. You will work closely with engineering teams to build automated datasets, key metrics, provide easy-to-consume reporting and analysis to business stakeholders across the company, and be a key partner in driving Twilio’s operational strategy. Our team has analysts supporting a large variety of departments around the company. Though each team member’s specific projects may differ, our team is built to foster an environment where everyone helps each other, we all grow together, and we empower Twilio with data insights, self service reporting, analytical solutions, and teaching best practices. Responsibilities In this role, you’ll: <ul> <li>Conduct multi-disciplinary analysis to identify insights that help drive revenue growth initiatives and work cross-functionally to get the initiatives implemented</li> <li>Develop data products that improve efficiency of partner teams and identify right key metrics to assess performance for different functional teams</li> <li>Develop data process automation workflows to improve effectiveness of stakeholders analytics processes.</li> <li>Be a true partner to stakeholders, understand real questions behind requests and advocate for the best long term solutions.</li> <li>Be a true self starter who identifies needs, writes documentation for others, and takes ownership over analytic products that may require inputs from multiple stakeholders. </li> <li>Partner with various business units including Finance, Go to Market, Data Engineering etc. on requirements for new datasets and metrics.</li> <li>Work on process automation and optimization across teams in Twilio</li> <li>Mentor junior analysts on the Business Intelligence team, as well as coach business stakeholders to promote a data savvy culture in the organization.</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>5+ years of professional experience in developing technical BI and data analytics solutions in a fast paced industry. </li> <li>Extensive experience with Tableau and/or Looker.</li> <li>Proven ability to make strategic recommendations based on data to leadership.</li> <li>Experience working with SQL and relational and multidimensional database schemas and designs.</li> <li>Experienced in machine learning and Data science, particularly advanced forecasting techniques through either R or Python.</li> </ul> Desired: <ul> <li>Familiarity with project management and communicating requirements to Engineering teams.</li> <li>Some experience in data engineering stack. E.g. working with workflow orchestration tools and Spark</li> <li>Awareness of latest updates in industry such as Large Language Models (LLMs), Retrieval Augmented Generation, Robotic Process Automation concepts etc.</li> <li>Experienced in working with dispersed teams located across the globe.</li> </ul> Location This role will be remotebut is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado: $92,800.00 (Developing Minimum for Tier 3) - $116,000.00 (Mid for Tier 3).</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $98,320.00 (Developing Minimum for Tier 2) - $122,900.00 (Mid for Tier 2).</li> <li>Based in the San Francisco Bay area, California: $109,200.00 (Developing Minimum for Tier 1) - $136,500.00 (Mid for Tier 1).</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="mailto:accommodation@twilio.com" target="_blank">accommodation@twilio.com</a>. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Senior data analyst (L3)

Staff UX Researcher

<h3>See yourself at Twilio</h3> Join the team as Twilio’s next Software Development Engineer L2 to work in Cloud Network team Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to <a href="https://customers.twilio.com/" target="_blank">hundreds of thousands of businesses</a> and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. <h3>About the job</h3> This role involves evolving and maintaining the AWS Cloud Network, collaborating with a passionate team to enhance infrastructure capabilities. Key responsibilities include provisioning VPCs, subnets, Transit gateways, route tables, IPAM, and managing DNS. You'll implement solutions for efficient management of Cloud network resources while following best IT practices. Join us in shaping the future of our Cloud Network infrastructure—apply now! <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Collaborate with Tech Leaders, Architects and other Engineers to develop solutions for complex problems in distributed computing and infrastructure management.</li> <li>Automate solutions for operational issues, such as monitoring, performance, planning, and disaster response.</li> <li>Participate in an on-call rotation to support our business-critical infrastructure.</li> <li>Ensure a high quality implementation by applying Infrastructure as Code industry standards.</li> <li>Demonstrate effective communication by authoring and reviewing design documents, runbooks, and other service documentation, and keeping a good record of changes in the systems.</li> <li>Apply Agile methodologies to continuously deliver value to the customers.</li> <li>Act as point of contact for AWS Network components.</li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>2+ years of experience in infrastructure/network environment.</li> <li>Experience with different architectures and services running on public cloud infrastructure at scale in AWS using automation to support deployment, scaling, monitoring, and management.</li> <li>Networking general knowledge (subnetting, routing)</li> <li>Knowledge with networks in cloud environments (preferably AWS, services like VPC, subnets, Transit gateway, route table, IPAM, CloudWAN, etc.)</li> <li>Proficiency with one or more programming languages: like Python or javascript</li> <li>Skills to work independently with multiple global teams, developing, configuring, deploying, and operating the global infrastructure for Twilio Infrastructure Platform, blending operational excellence with development best practices.</li> <li>Proficient in shell scripting to streamline repetitive tasks and enhance efficiency in operations. </li> </ul> Desired: <ul> <li>Knowledge on deployment tools and frameworks like infrastructure as a code and continuous deployment processes (ex: Github, Buildkite, Terraform-TFC, ArgoCD).</li> <li>Experience in DNS administration.</li> <li>Experience in Kubernetes deployment.</li> <li>Self-service approach based on Terraform Cloud (TFC)</li> <li>Experience with other Cloud services like security groups, load balancers, prefix-lists.</li> <li>Knowledge in networking in Kubernetes</li> <li>Operational experience in complex distributed systems, including experience with SLO/SLAs towards high availability and reliability goals, including tools like DataDog or Grafana.</li> <li>Experience building service-oriented architectures, microservices or REST APIs.</li> </ul> <h3>Location</h3> This role will be remote in USA, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. <h3>Travel</h3> We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado or Washington D.C. : $112,320.00 - $140,400.00.</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $118,960.00 - $148,700.00.</li> <li>Based in the San Francisco Bay area, California: $132,160.00 - $165,200.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until 21 October, 2024 but may change based on business needs. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="mailto:accommodation@twilio.com" target="_blank">accommodation@twilio.com</a>. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Software Development Engineer 2-Cloud Network

<h3>See yourself at Twilio</h3> Join the team as Twilio’s next Software Development Engineer L2 to work in Service Communications team <h3>Who we are </h3> At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to <a href="https://customers.twilio.com/" target="_blank">hundreds of thousands of businesses</a> and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job This role involves improving and maintaining the Twilio Service Mesh, collaborating with a passionate team to enhance infrastructure capabilities. Key responsibilities include creating, configuring and maintaining the software that allows a secure service-to-service communication, as well as implementing new features to modernize our Mesh infrastructure. Join us in shaping the future of our Service Mesh infrastructure—apply now! <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Create, configure, deploy and maintain software that allows secure service-to-service communication</li> <li>Independently work on developing and improving the Twilio Service Mesh (Envoy, Strong Identity)</li> <li>Be part of the team on-call rotation to respond to problems as well as helping customers to troubleshoot their issues with our products</li> <li>Influence your team, peers and partners through crystal clear thinking and communication</li> <li>Own critically meaningful services and engineer it to work reliably in any circumstance</li> <li>Share your technical expertise with team members and customers</li> <li>Experience owning the design and implementation phases of cloud-based distributed systems built to seamlessly scale to several million transactions per day, tackling some of the most sophisticated and exciting technical problems in the industry</li> <li>Automate solutions for operational issues, such as monitoring, performance, planning, and disaster response.</li> <li>Ensure a high quality implementation by applying Infrastructure as Code industry standards.</li> <li>Demonstrate effective communication by authoring and reviewing design documents, runbooks, and other service documentation, and keeping a good record of changes in the systems.</li> <li>Apply Agile methodologies to continuously deliver value to the customers.</li> <li>Coach and mentor less experienced engineers.</li> <li>Continually improve our technology and our process. Rally the team around emerging needs, champion high quality engineering, be a role model for development habits, strengthen your team</li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>Bachelor's degree in Computer Science or equivalent</li> <li>3+ years of experience as a Software Engineer</li> <li>3+ years of experience with at least one programming language such as Java, Python, Ruby or GoLang</li> <li>3+ years experience in designing, building and operating high-scale, mission critical cloud based production systems</li> <li>Knowledge in Terraform, or any infrastructure as code framework</li> <li>Exposure to large scale infrastructure deployments, autoscaling, infrastructure efficiency, and scalable fault-tolerant systems</li> <li>Deep understand of a Service Mesh architecture including proficiency in managing traffic through Envoy and authentication / authorization mechanism managed with SPIFFE / SPIRE</li> <li>3+ years of experience in operating a high scalable Service Mesh architecture using open source technologies such as Envoy, Istio, Consul or similar solutions</li> <li>Proficient concepts such as DDD, SOLID, Cloud Native Patterns, distributed systems and architecture. Capable of understanding pitfalls and anticipating common failure modes of a microservice environment</li> <li>Experience with container usage</li> <li>Skills to work independently with multiple global teams, developing, configuring, deploying, and operating the global infrastructure for Twilio Infrastructure Platform, blending operational excellence with development best practices.</li> <li>Proficient in shell scripting to streamline repetitive tasks and enhance efficiency in operations.</li> <li>Strong communication skills: able to communicate effectively with technical and non technical stakeholders, verbal and written</li> </ul> Desired: <ul> <li>Knowledge on deployment tools and frameworks like infrastructure as a code and continuous deployment processes (ex: Github, Buildkite, Terraform-TFC, ArgoCD).</li> <li>Experience in Kubernetes deployment.</li> <li>Self-service approach based on Terraform Cloud (TFC)</li> <li>Operational experience in complex distributed systems, including experience with SLO/SLAs towards high availability and reliability goals, including tools like DataDog or Grafana.</li> <li>Experience building service-oriented architectures, microservices or REST APIs.</li> <li>Background in the security domain </li> </ul> <h3>Location</h3> This role will be remote in the USA, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. <h3>Travel</h3> We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado or Washington D.C.: $132,160.00 - $165,200.00.</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $118,960.00 - $148,700.00.</li> <li>Based in the San Francisco Bay area, California: $132,160.00 - $165,200.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until 21 October, 2024 but may change based on business needs Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="mailto:accommodation@twilio.com" target="_blank">accommodation@twilio.com</a>. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Software Engineer (L2)-Service Mesh infrastructure

See yourself at Twilio Join the team as our next Senior Customer Success Manager on Twilio’s Segment team. Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. We make this easy with a single platform that collects, stores, filters, transforms, and sends data to hundreds of business tools with the flip of a switch. More recently, we also developed the ability to let customers enrich their data in real time using computations they specify. Our goal is to make it easy to understand, extract value, and protect the integrity of data. We are creating a world where engineers spend their time working on their core product, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to take over the entire customer data ecosystem, and we need the best people to take the market. The Customer Success Management team at Segment is the central touchpoint for our customers, orchestrating the post-sales customer lifecycle in partnership with professional services, sales and support. The team manages the customer relationship, coordinates internally within Segment, drives product adoption and guides the customer to take full advantage of our ecosystem. Fundamentally, the CSM team ensures customers derive value from our platform, and ultimately renew and grow their relationships with us. As a Customer Success Manager, you will be at the forefront of driving customer satisfaction by developing tailored strategies that align with both customer goals and company objectives. Your work will directly impact customer retention and growth, as you will solve complex challenges, influence strategic decisions and advocate for customer needs across executive stakeholders. We are looking for CSMs who are passionate about first party data and how it can transform organizations. As a CSM, you will have the opportunity to help some of the world’s most influential companies solve their toughest data problems. So if you get excited about things like defining culture and process, you may be the Customer Success Manager we’re looking for! Responsibilities In this role, you’ll: <ul> <li>Ensure customer success by driving full value realization of the Segment platform.</li> <li>Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.</li> <li>Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing.</li> <li>Cultivate strong relationships with IT, engineering, and development teams to drive engagement.</li> <li>Identify and expand opportunities to deepen customer engagement and account growth.</li> <li>Collaborate with internal teams to optimize implementations and resolve complex technical challenges.</li> <li>Build and nurture new stakeholder relationships to unlock expansion opportunities.</li> <li>Partner with Sales on account renewals and expansion strategies.</li> <li>Analyze your portfolio to prioritize high-impact risks and opportunities.</li> <li>Proactively identify risks, prioritize opportunities, and develop mitigation plans for high-impact accounts.</li> <li>Become a Segment platform expert while staying current with industry trends in data and analytics.</li> <li>Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams.</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Requirements <ul> <li>4+ years managing enterprise level customers</li> <li>6+ years in customer-facing roles (CSM, account management, or consulting)</li> <li>Proven experience working within or supporting Fortune 500 companies or similarly large organizations.</li> <li>Expert in customer strategy development, bringing data-driven insights and best practices to optimize client success.</li> <li>Proven ability to build and sustain relationships with stakeholders across all levels and business units within an organizations </li> <li>Intellectually curious, asks critical questions, and challenges ideas for better solutions</li> <li>Develops and implements strategies to maximize revenue growth and product adoption for the assigned portfolio, leveraging insights into client needs, market trends, and financial metrics.</li> <li>Excellent communication skills for engaging executive stakeholders through presentations and discussions.</li> <li>Skilled in problem-solving, able to simplify complex issues and develop actionable strategies for clients.</li> <li>Strong collaboration and influence skills to align internal teams and external stakeholders.</li> <li>Thrives in dynamic environments, adept at creating structure and processes for high-impact customers.</li> <li>Focus on customer satisfaction and retention, with a track record of anticipating needs and delivering tailored solutions.</li> <li>Passionate about leveraging data and technology (e.g., analytics, APIs, SQL) to drive business outcomes.</li> </ul> Location This role will be remotebut is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 40% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado: $112,720 - $140,900 </li> <li>Based in Washington D.C.: $118,960 - $148,700</li> <li>Based in New York, Washington State, or the San Francisco Bay area, California: $125,280 - $156,600</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions. </li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until October 30, 2024 but may change based on business needs. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Senior Customer Success Manager

<h3>See yourself at Twilio</h3> Join the team as our next Vice President, Twilio Partnerships Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job As the VP of Partnerships at Twilio, you align our Communications and Segment partnership teams to a strategic plan that optimizes the power Twilio platform and solutions for our most important strategic partners. You foster strong relationships with ISVs, Cloud Marketplaces, System Integrators, Resellers and empower them with enablement, sales plays, incentives and technology to ensure their ability to source demand, influence deals, and scale our most complex offerings globally. You harness the power of partners to scale expansion of Twilio TAM by entering new markets, verticals and regions. You will lead a newly formed team, consisting of both Communications and Segment. You will develop and execute a clear integration strategy that align roles, responsibilities, and goals across the newly combined group while ensuring both Comms and Segment partner teams are delivering business results. This position will report to the Chief Revenue Officer of Twilio. The successful candidate will drive all aspects of Twilio’s partnership motion, including strategy execution, co-sell, resell, GSIs, and marketplace partnerships, and integrate into the broader business and product strategy to expand Twilio’s market reach and drive revenue growth. The right candidate must have a proven track record in building, and leading a high-performing partners function for a growing multi-billion dollar software business. The future VP Partnerships must be able to demonstrate their ability to drive improvements and growth in partner sourced and influenced revenue, and develop playbooks and partner enablement materials in collaboration with the sales enablement and marketing teams to ensure long-term partner success. If you are a leader who believes deeply in building inclusive environments, allowing employees from all backgrounds to contribute, grow and prosper, we’d love to hear from you. As a senior leader, you must be a visible advocate and champion for our values, the Twilio Magic, helping build Twilio’s brand as an inclusive and diverse employer both internally and within the communities of our hubs. You must believe a diverse team, from the top down, allows all employees to achieve their full potential and as a result will allow Twilio to reach our goals, collectively. Responsibilities In this role, you’ll: <ul> <li> Own the vision: develop a cohesive partner strategy that align the go-to-market efforts of both the Communications and Segment teams. Facilitate regular cross-team collaboration sessions to identify areas for synergy and ensure alignment in partner engagement efforts.</li> <li> Build a high performing organization: Build and scale a high-performing partnerships organization, creating processes and frameworks to support sustainable growth and effective collaboration with direct sales</li> <li> Lead with data: Establish metrics and performance indicators to measure the success of partnership initiatives. Monitor and analyze partnership performance to ensure targets are met and identify areas for improvement.</li> <li> Drive Results: achieve a significant increase in pipeline and revenue from ISV, Cloud Marketplaces and SI partnerships.s. Ensure ISVs spend as “end Twilio customers” continues its high growth while improving our co-selling motions and joint deal execution with ISV partnerships. Built a scalable and repeatable Partner Program and engagement model for onboarding, enabling, and growing partnerships.</li> <li> Transformation to Solution Selling: Partner with CRO and sales leadership to evolve the partner ecosystem from a product-centric to a solution-selling model, where Partner Account Executives consistently position solutions based on customer needs.</li> <li> Represent the customer :Be the champion and voice of customers. Build impactful, personal relationships with customers and the field. Bring the customer’s voice into every decision making process.</li> <li> Think Strategically - Operate both strategically and tactically in a dynamic environment. Align the right resources to the task at hand; foresee and plan around obstacles.</li> <li> Become a trusted partner: Partner closely with CRO, sales execs, marketing, product, finance, customer success and operations leadership to provide the partner perspective into business planning, product roadmaps and GTM strategy, and jointly plan strategic initiatives such as entering new markets, verticals or geographies.</li> <li> Mentor and develop your teams for the next phase of growth for the business. </li> </ul> What you need to succeed: <ul> <li>Minimum of 10 years of experience in partnership development, business development, or strategic alliances within the CPaaS, telecommunications, or technology sectors.</li> <li>Proven track record of successfully building and scaling partnership organizations and driving significant revenue growth through strategic alliances.</li> <li>Deep understanding of the CPaaS ecosystem, marketplace dynamics, and global systems integrator landscape.</li> <li>Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships</li> <li>Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.</li> <li>Excellent communication, negotiation, and interpersonal skills.</li> <li>Strategic thinker with a results-oriented mindset and the ability to drive initiatives from concept to completion</li> <li>Leadership DNA - validated ability to excite and lead successful cross-functional initiatives</li> <li>Data-driven and outcomes oriented. Proven ability to optimize revenue and gross profit by using data to guide decision making. </li> <li>Excellent written and oral communication skills and experience with high-level business and deep technical discussions</li> <li>Executive presence and strong communication skills, including ability to create and deliver a great presentation to tell a story and communicate business value as well as product features and benefits</li> <li>A bias for action with the ability to test and iterate on new ideas quickly with the appropriate controls and data in place to measure success and change or double down on tactics when needed.</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Location This role will be based in the US. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. *Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado: $339,000 - $423,000.</li> <li>Based in Washington D.C.: $339,000 - $423,000.</li> <li>Based in New York, Washington State, or the San Francisco Bay area, California: $339,000 - $423,000.</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions. </li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until November 1, 2024 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call<a href="https://www.twilio.com/company/values" target="_blank"> Twilio Magic</a>. Additionally, we empower employees to build<a href="https://twilio.org/impact/2021-report/" target="_blank"> positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,<a href="https://www.twilio.com/company/jobs#open-positions" target="_blank"> please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Vice President of Partnerships

See yourself at Twilio Join the team as Twilio’s next Programmable Voice Product Manager. Who we are &amp; why we’re hiring Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. About the job Programmable Voice was Twilio's first product, and it has grown and changed significantly since its launch in 2008. Twilio is looking for a dedicated Product Manager to help fuel the next 15 years of innovation and growth.. Responsibilities In this role, you’ll: <ul> <li>Help developers build the future of Voice interactions using Twilio's APIs and TwiML markup language</li> <li>Provide additional call control layers using Conference and extend multiparty calling capabilities</li> <li>Extend the capabilities of the Programmable Voice Platform with Media Streams to allow developers to build interfaces with third-party applications</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>Education in a technical field such as engineering, computer science, mathematics, data science or similar. </li> <li>Experience managing API-first products with focus on RESTful interfaces.</li> <li>Experience writing requirements for a software feature or solution for an internal or external customers. </li> <li>Demonstrated experience working with big data sets and using tools such as writing SQL queries, sheets, or similar.</li> <li>Strong technical, analytical, and UI/UX design understanding and will roll up sleeves to get the job done.</li> <li>Ability to speak and write in English fluently.</li> </ul> Desired: <ul> <li>Experience independently testing hypotheses and quantifying expected impact by querying internal data sets.</li> <li>Experience or Interest in understanding distributed systems (cloud-scale) architectures.</li> <li>Experience working in an Agile/SCRUM development process with globally-distributed teams and customers.</li> <li>Experience working with direct sales, marketing, and defining pricing/packaging.</li> </ul> Location This role will be remote,but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado or Washington D.C.: $149,440.00 - $186,800.00.</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $158,240.00- $197,800.00.</li> <li>Based in the San Francisco Bay area, California: $175,840.00 - $219,800.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until November 30, 2024 but may change based on business needs. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Staff Product Manager - Programmable Voice

See yourself at Twilio Join the team as Twilio’s next Payments and Capacity Product Manager. Who we are &amp; why we’re hiring Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. About the job This position is needed to help accelerate the growth of Twilio's and capacity products. PCI compliance is hard. Scaling is hard. Twilio makes both of those things easier for our customers by abstracting away some of the complexity and taking on the responsibility for managing these so our customers don't have to. The Product Manager for Pay and Capacity will help customers focus on their core competencies and offload undifferentiated work by ensuring Twilio maintains PCI and other industry compliance, and updates our capacity product set for the next 15 years of cloud scale growth. Responsibilities In this role, you’ll: <ul> <li>Own Twilio's PCI compliance, keeping us ensuring we pass annual audits </li> <li>Manage relationships with payment processor partners</li> <li>Expand payment capture to additional communication channels beyond voice</li> <li>Monetize payment connectors</li> <li>Grow and iterate on Twilio's capacity products like CPS </li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>Education in a technical field such as engineering, computer science, mathematics, data science or similar. </li> <li>Experience writing requirements for a software feature or solution for an internal or external customers. </li> <li>Demonstrated experience working with big data sets and using tools such as writing SQL queries, sheets, or similar.</li> <li>Strong technical, analytical, and UI/UX design understanding and will roll up sleeves to get the job done.</li> <li>Ability to speak and write in English fluently.</li> </ul> Desired: <ul> <li>Experience in the fintech industry and familiarity with PCI compliance and payment processing vendors.</li> <li>Experience independently testing hypotheses and quantifying expected impact by querying internal data sets.</li> <li>Experience or Interest in understanding distributed systems (cloud-scale) architectures.</li> <li>Experience working in an Agile/SCRUM development process with globally-distributed teams and customers.</li> <li>Experience working with direct sales, marketing, and defining pricing/packaging.</li> </ul> Location This role will be remote,but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel (approximately once per quarter) is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado or Washington D.C.: $123,520.00 - $154,400.00.</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $130,720.00 (Developing Minimum for Tier 2) - $163,400.00.</li> <li>Based in the San Francisco Bay area, California: $145,280.00 - $181,600.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until November 30, 2024 but may change based on business needs. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

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