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Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. <h3>See yourself at Twilio</h3> Join us as our next Senior Solutions Engineer - LATAM on Twilio’s Digital Sales Communications team! <h3>About the job</h3> This position is needed to enable our customers to build the future of communications. The Senior Solutions Engineer is a critical part of the sales team focused on our Digital Sales segment. Twilio’s Senior Solutions Engineers are responsible for delivering the Technical Win and best Product Fit to our customers.They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions. Senior Solutions Engineers should be comfortable engaging with mid-level managers or sketching out an API flow on a whiteboard with customer software engineers. As a Senior Solutions Engineer you will be able to fully and independently run low to mid-complexity opportunities. You will have exposure to all aspects of a deal and will work towards comprehensive knowledge of both our technology and elements of the deal cycle. Additionally, you will take the initiative in identifying and resolving issues that can improve the overall efficiency and effectiveness of the team. In doing so, you may lead the design and execution of small to medium technical projects with limited oversight. <h4>Responsibilities</h4> In this role, you’ll: <ul> <li>Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.</li> <li>Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.</li> <li>Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.</li> <li>Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders</li> <li>Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.</li> <li>Take the initiative to identify and solve problems - both for the customer and within the organization as we grow</li> <li>Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations</li> </ul> <h3>Qualifications </h3> Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! <h4>Required:</h4> <ul> <li>5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting</li> <li>Excellent communicator and presenter able to gain audience confidence</li> <li>An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.</li> <li>Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution</li> <li>Previous software development experience or working knowledge in one or more of the following areas:</li> <ul> <li>Backend (Java, C#, Node.js, Python, PHP)</li> <li>Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)</li> <li>Experience building with REST APIs</li> </ul> <li>Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience</li> <li> Fluent in Portuguese, English and Spanish (Desired).</li> <li>Based in EST</li> </ul> Desired: <ul> <li>Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.</li> <li>Previous experience in Telecom, SIP, Contact Center, or Security is a plus.</li> <li>Experience with sales methodologies.</li> </ul> Location This role will be remote and based in the East Coast, USA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Minnesota or Vermont : $112,000.00 - $140,000.00.</li> <li>Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $118,300.00 - $147,800.00.</li> <li>Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $124,500.00 - $155,600.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions. </li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until July 30, 2025 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio

Senior Solutions Engineer- East Coast (Portuguese Fluent)

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team a Twilio’s next Technical Revenue Accounting Manager. About the job In this individual contributor role, you’ll be a key player in ensuring our revenue recognition is ASC 606-compliant and operationally scalable. You will assess and document revenue conclusions for complex multi-element arrangements, support month-end close, and drive cross-functional alignment across Sales, Legal, FP&amp;A, and systems teams. The successful candidate will be someone who thrives on solving nuanced technical issues in a practical way, excels at cross-functional collaboration, and loves building scalable processes in a rapidly evolving, high volume environment. Responsibilities In this role, you’ll: <ul> <li>Research and prepare technical accounting assessments of complex customer contracts, including multi-element arrangements, usage-based pricing, variable consideration, and customer incentives.</li> <li>Partner cross-functionally with Sales, Legal and FP&amp;A as needed, on specific contract reviews and overarching commercial strategies to ensure revenue recognition is in compliance with ASC 606.</li> <li>Lead alignment with operational accounting in the use of revenue tools for the implementation of new customer contracts, modifications, and the periodic review of assumptions used to establish revenue recognition in compliance with ASC 606.</li> <li>Support the monthly revenue close process, including reviewing journal entries, reconciliations, and investigating anomalies in revenue recognition.</li> <li>Own SOX controls, audit deliverables and SEC reporting related to revenue recognition and disclosures.</li> <li>Maintain the process for determining and updating Stand-Alone Selling Pricing (SSPs), including periodic refreshes, quantitative analysis, and documentation in compliance with ASC 606.</li> <li>Help maintain revenue accounting policies, including memos,position papers that evolve with the business and educate teams on the principles and requirements.</li> <li>Collaborate with systems and business partners to design and enhance revenue automation tools ensuring accurate system configuration and accounting logic.</li> <li>Lead revenue accounting for new product launches and GTM initiatives ensuring scalability of the end-to-end processes.</li> <li>Become an expert and an end-to-end owner in your areas of responsibility, be a holistic forward thinker, strengthen big picture vision, drive improvements, lead change.</li> <li>Support special projects and company wide-initiatives as needed, leveraging technical expertise to drive successful outcomes.</li> </ul> Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>Bachelor’s Degree in Accounting or related field</li> <li>6+ years of progressive experience with a focus in technical accounting within a public accounting firm and a large fast-paced corporate environment</li> <li>In-depth technical knowledge of ASC 606 and US GAAP with hands-on experience accounting for SaaS and usage-based revenue models</li> <li>Proficiency designing internal controls based on thorough grasp of the fact pattern and applicable risks. </li> <li>Strong analytical and problem solving skills with the ability to interpret and apply accounting standards to complex real-world scenarios </li> <li>Excellent communication skills, both written and verbal, with the ability to explain complex accounting concepts to non-financial stakeholders </li> <li>Ability to influence and build effective working relationships with all levels of the organization</li> <li>A diligent self-starter, with intense curiosity, and a proven ability to take initiative and be proactive in addressing complex issues. Ability to cut through the noise to identify the core components of a problem, and then drive towards a pragmatic, scalable, and optimized outcome</li> <li>High attention to detail, a curious mind, and a commitment to accuracy and integrity in financial reporting</li> </ul> Desired: <ul> <li>CPA or equivalent certification</li> <li>5+ years of Big 4 public accounting experience</li> <li>Experience in revenue accounting at either high-growth technology startups or well-established companies</li> <li>Experience with Oracle RMCS and Zuora Revenue</li> </ul> Location This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $104,300.00-$130,300.00 .</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $110,400.00-$137,900.00.</li> <li>Based in the San Francisco Bay area, California: $122,600.00-$153,200.00..</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until June 5th 2025 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

Technical Revenue Accounting Manager

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Senior Counsel, Sanctions and Export Control. About the job This position is needed to manage Twilio’s compliance with U.S. export control and sanctions laws and regulations. The successful candidate will be responsible for furthering Twilio’s commitment to compliance with U.S. export control and sanctions laws and regulations. This role requires a comprehensive understanding of export and sanctions laws, regulations, and administrative agency practice including, but not limited to, the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC) economic sanctions and the Bureau of Industry and Security’s Export Administration Regulations (EAR). The successful candidate will possess high integrity and demonstrate a consistent track record of pragmatic cross-functional collaboration and sound legal advice across our organization. Responsibilities In this role, you’ll: <ul> <li>Provide legal advice on sanctions and export controls to business operations, senior business leaders, and other key stakeholders on a broad range of sanction and export related regulatory, commercial, and diligence matters.</li> <li>Collaborate with cross-functional teams to support, further develop, and implement Twilio's sanctions compliance program. </li> <li>Participate in the implementation and enforcement of a governance framework, including defining and implementing control processes, and testing/monitoring plans to ensure operations remain in compliance with applicable laws and regulations.</li> <li>Monitoring: Participate in and lead teams of compliance and business colleagues to ensure ongoing and relevant monitoring of sanctions and export compliance risks are assessed to identify potential areas of improvement and developing/implementing mitigation strategies, such as customized compliance programs, policies, processes, and other corrective actions.</li> <li>Proactively identify and assess potential risks, and work with legal, policy, and operational teams to develop risk mitigation approaches and drive cross-functional implementation.</li> <li>Have a strong commitment to integrity and a solution-driven approach with a strong business partner mindset.</li> <li>Operate independently and confidently manage multiple internal stakeholders, including senior leadership, to implement pragmatic solutions. </li> </ul> Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>A law degree from a U.S. accredited law school and be an active member in good standing with a state bar association that will be their principal work location is required.</li> <li>A minimum of 7 years legal experience working as an attorney on trade matters in a government agency, law firm, or in-house legal department in an international environment</li> <li>Expertise in export controls and sanctions, including the OFAC and EAR regulations.</li> <li>A Bachelor's Degree or equivalent experience required.</li> <li>Effectively identify and articulate implications up and downstream, taking action or escalating as appropriate.</li> <li>Demonstrate an ability to work efficiently, meet demanding deadlines in a fast-paced environment, and prioritize workflow with minimal supervision.</li> <li>Exceptional written and verbal communication skills. </li> <li>Your team-first attitude enables you to easily and effectively work across teams and cross-functionally.</li> <li>Proficiency in Microsoft Office Suite (Word, Excel, PPT), GSuite (Docs, Sheets, Slides), and Project Management software (Jira, Asana, AirTable (or similar), RAID logs, budgeting systems).</li> </ul> Desired: <ul> <li>Experience working in both at an in-house legal department and at a law firm in sanctions and trade compliance. </li> <li>Experience in a communications / telecom adjacent space is a plus but not required. </li> </ul> Location This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $184,500 - $230,700</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $195,300 - $244,200</li> <li>Based in the San Francisco Bay area, California: $217,000 - $271,300</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 06/16/25 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Counsel, Sanctions and Trade Compliance

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Senior Architect - Phone Numbers and Compliance About the job Twilio seeks a visionary leader to guide the development of key systems within Phone Numbers and Compliance areas of our product portfolio. This role will drive strategic initiatives, ensuring our products are robust, scalable, and aligned with Twilio’s commitment to innovation and customer trust. As a senior leader, you will shape the future of our architecture, influence cross-functional teams, and set the standard for excellence across multiple engineering teams.Responsibilities In this role, you will: <ul> <li>Define and drive the strategic vision for Twilio’s architecture, ensuring alignment with business goals and industry best practices.</li> <li>Lead and mentor a team of high-performing architects and engineers, fostering a culture of innovation, collaboration, and continuous improvement.</li> <li>Ensure world-class reliability, scalability, and security for all the products we build.</li> <li>Mentor other architects and engineers on the team throughout their journey.</li> <li>Influence and guide architectural and product decisions, balancing long-term vision with immediate business needs</li> <li>Represent Twilio as a thought leader in the industry, contributing to forums, conferences, and partnerships.</li> </ul> Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>15–20 years of relevant industry experience, including 5+ years in senior architecture roles</li> <li>Extensive leadership experience in scalable architecture, including a proven track record of leading large, cross-functional engineering teams.</li> <li>Demonstrated ability to set technical direction and lead organizations through complex architectural transformations.</li> <li>Experience designing scalable and resilient enterprise-grade platforms and applications</li> <li>A recognized thought leader with a demonstrated ability to set strategic direction and execute with a bias for action.</li> <li>Skilled at balancing long-term strategies with short-term business priorities, enabling pragmatic and sustainable solutions.</li> <li>Proven ability to design scalable, secure, and fault-tolerant systems iteratively and evolutionarily.</li> <li>Strong experience improving quality and operational processes, commitment to implementing best engineering practices across the organization.</li> <li>Deep cloud expertise with hands-on experience in cloud ecosystems (e.g., AWS, GCP, or Azure), preferably in AWS.</li> <li>Exceptional written and verbal communication skills, with the ability to effectively articulate architectural concepts to technical and non-technical audiences.</li> <li>Strong collaborator, able to influence and build productive relationships across engineering, product, and business teams.</li> <li>Passionate about enabling other architects and engineers through leadership, mentoring, and driving efficient, well-informed decision-making.</li> <li>Skilled at articulating and sharing the vision with customers and synthesizing their business needs to influence strategy and future direction. </li> </ul> Location This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $245,800.00-$308,200.00</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $260,200.00-$325,300.00</li> <li>Based in the San Francisco Bay area, California: $289,100.00-$361,400.00</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until June 20th, 2025 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Architect , Phone Numbers and Compliance

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. <h1>See yourself at Twilio</h1> Join the team as Twilio’s next Strategic Account Executive. <h1>About the job</h1> This position is needed to lead relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations. <h1>Responsibilities</h1> In this role, you’ll: <ul> <li>Manage and expand some of our most important Regulated Verticals customer accounts.</li> <li>Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.</li> <li>Partner closely with other Twilio teams to identify new revenue opportunities within your Regulated Verticals account portfolio.</li> <li>Serve on a cross-functional account team with representatives from product, finance, support, and services teams. </li> <li>Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.</li> <li>Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.</li> <li>Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, SalesforceStay current with industry changes and collaborate with your team and peers to learn and share best practices.</li> </ul> <h1>Qualifications </h1> Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales.</li> <li>Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.</li> <li>Accountable for relationship management, cross sells, upsells and solutions consulting.</li> <li>Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.</li> <li>Analytical account development strategy based on using data to find opportunities and prove value.</li> <li>Demonstrated track record of managing business forecasts and financial models. </li> <li>Entrepreneurial mindset with appetite to define process and build programs.</li> <li>Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.</li> <li>Excellent verbal and written communication skills.</li> <li>Bachelor’s Degree or equivalent years of experience.</li> </ul> Desired: <ul> <li>Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.</li> <li>Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.</li> <li>Software, SaaS, CPaas or PaaS selling experience.</li> </ul> Location This role will be remote and based in the US. <h3>Travel</h3> We prioritize connection and opportunities to build relationships with our customers and each other. For this role, up to 30% travel is anticipated to help you connect in-person in a meaningful way. <h1>What We Offer</h1> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h1>Twilio thinks big. Do you?</h1> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/impact/2021-report/" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Minnesota or Vermont : $129,600 - $162,000.</li> <li>Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $136,800 - $171,000.</li> <li>Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $144,000 - $180,000.</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions. </li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until June 20, 2025 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Strategic Account Executive

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. <h3>See yourself at Twilio</h3> Join the team as our next Senior Solutions Engineer on Twilio's Segment product team. About the job Have you got a knack for explaining technical concepts? Do you want to work closely with industry-leading companies to solve some of their toughest problems? We’re looking for a Senior Solutions Engineer who loves teaching people, solving problems, and wants to be a major factor in adding to the list of our biggest customers. You will be joining a team of solutions engineers that are passionate about storytelling, problem solving, and building meaningful solutions that solve real-world problems. We partner with Account Executives in discovering technical and business pains and requirements, advocating for customer needs to internal teams, and demonstrating the art of the possible. We get excited talking to data engineers, marketers, and product managers, and also know how to distill technical concepts to our buyers, while simultaneously articulating business value. We’re here to make our customers’ lives easier by providing them with the right solutions for their challenges in customer data strategy and architecture. <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Partner with Account Executives to execute pre-sales activities including opportunity qualification, discovery, demonstrations, Proof-of-Concept, RFP responses,and justifying business value. </li> <li>Become an expert builder and evangelist of Segment’s products and partner ecosystem.</li> <li>Lead technical evaluations with our prospects to uncover their goals and technical pain, in order to design, demonstrate and present innovative solutions that unlock business-level gains. </li> <li>Develop subject matter expertise on Customer Data Platforms (CDPs) and Segment’s role within the customer data ecosystem.</li> <li>Act as a trusted advisor to consult with customers and prospects in order to influence their customer data strategy and architecture design.</li> <li>Build a perspective on customer and market trends by listening to prospects and advocating for customer interests to influence Segment’s strategy and vision. </li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>You have 3+ years of success in a solutions engineering (presales) role with 6+ years of progressive professional experience supporting technical products.</li> <li>You are located in EST, CT or MT time zones.</li> <li>You have a curiosity that often manifests in understanding technology "under the hood", and have a knack for understanding technical concepts.</li> <li>You have a passionate commitment to closing deals.</li> <li>You’re a customer focused problem solver. You balance devising creative solutions and doing what’s right for the customer.</li> <li>You’re a life-long learner - you enjoy digesting new information and sharing that knowledge with others.</li> <li>You are organized, driven and have the ability to switch context quickly throughout the day.</li> <li>You have experience with Data Engineering, Cloud Data Warehouses, Data Modeling, and APIs</li> <li>You have experience with marketing technology such as marketing automation, personalization, journey orchestration, or advertising.</li> </ul> Desired: <ul> <li>You have experience with customer data platforms</li> <li>You’ve built websites and/or mobile apps, or have experience working with ETL and/or data pipelines. You are familiar with the cloud infrastructure that powers them (e.g. Amazon Web Services, Google Cloud Platform, Microsoft Azure, etc).</li> <li>You have some experience with Data Analytics, Data Science, AI, or Machine Learning</li> </ul> Location This role is remote and is not eligible for hire in San Francisco, Oakland or San Jose, CA, Connecticut, New Jersey, New York, Washington, Pennsylvania or the surrounding areas. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Minnesota or Vermont : $112,000.00 - $140,000.00.</li> <li>Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $118,300.00 - $147,800.00.</li> <li>Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $124,500.00 - $155,600.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions. </li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until July 30, 2025 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Senior Solutions Engineer - East Coast

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Counsel, Law Enforcement &amp; Government Response. About the job This position is needed to provide legal guidance to our Law Enforcement and Government Response team, manage the company’s response to various government inquiries, and support our compliance team as it enforces our platform’s Acceptable Use Policy. We are seeking an energetic and principled attorney with 5 or more years of relevant legal experience for this role. You are a fit if you have a background in litigation and government investigations coupled with an understanding of the key legal frameworks for government access to electronic information. Responsibilities In this role, you’ll: <ul> <li>Serve as Twilio’s lead attorney for responding to government inquiries and investigations, whether they relate to Twilio or its customers.</li> <li>Provide legal advice to the team of professionals that handles incoming requests from law enforcement and regulatory agencies from around the world, ensuring that all requests are scrutinized and handled in strict accordance with applicable laws, our terms of service, and Twilio’s law enforcement practices. </li> <li>Ensure company’s response to law enforcement and regulatory requests reflects company principles and policies on data privacy and consumer trust.</li> <li>Advise Twilio’s platform compliance function as they enforce Twilio’s rules and investigate and enforce potential violations of Twilio policy, industry rules, or other alleged wrongdoing. This will include handling a wide variety of pre-litigation (and occasional litigation) matters involving Twilio’s customers.</li> <li>Work cross-functionally with the privacy, communications regulatory, and public policy legal teams, as well as the consumer trust, security, platform integrity and product teams to ensure the company’s internal policies and procedures are consistent with our legal obligations and our values, and that these policies and procedures are operationalized appropriately throughout the organization. </li> <li>Partner with teams across Twilio legal to address legal challenges related to law enforcement and national security.</li> </ul> Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: <ul> <li>JD/LLM degree or foreign equivalent and active membership in at least one US state bar</li> <li>5+ years of relevant legal experience in some combination of government, law firm, and in-house roles.</li> <li>Experience advising on enforcement issues that apply to tech and/or telecommunications companies. Familiarity with ECPA and the Stored Communications Act is critical for success in this role; knowledge of CALEA, the CLOUD Act, and/or FISA is helpful. </li> <li>Proficient in resolving complex issues, and advising on multiple projects with teams across multiple time zones. </li> <li>Experience handling sensitive matters and maintaining confidentiality.</li> <li>Experience building partnerships within legal teams and with a wide range of internal partners to help define government access policies and ensure they are implemented properly and operationally supported.</li> <li>The ability to communicate professionally and effectively with law enforcement authorities as well as customers and other participants in the telecommunications ecosystem.</li> <li>Great judgment, clear and concise communication, and a desire to drive matters to a conclusion; and</li> <li>Sense of humor and, especially, curiosity - you’ll never stop learning! </li> </ul> Desired: <ul> <li>Experience working at a tech or telecommunications company or with global tech or telecommunications clients.</li> <li>Experience in law enforcement policy and risk-assessment, drafting regulatory language, and a knowledge of privacy and data security principles.</li> <li>Experience advising companies and/ or individuals conducting internal investigations, particularly those involving federal agencies or state attorneys general.</li> </ul> Location This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $184,500 - $230,700.</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $195,300 - $244,200.</li> <li>Based in the San Francisco Bay area, California: $217,000 - $271,300.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until July 15, 2025 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Counsel, Law Enforcement & Government Response

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as our next Manager of Technical Partnerships on Twilio’s Emerging Technology and Innovation. About the job At Twilio, our team is dedicated to identifying, exploring, and developing disruptive new products and platforms that anticipate what the world will need three to five years ahead. We unite world-class product, engineering, design, and research talent to transform ambitious concepts into market-defining realities. We are looking for a passionate and strategic Manager of Technical Partnerships to drive the discovery, cultivation, and scaling of external technical partnership opportunities that will help Twilio shape the future of communications technology. Reporting to the VP of ETI, you will collaborate closely with product, engineering, research, and design teams, as well as external startups, technology leaders, and ecosystem partners. We are looking for someone who can help accelerate our path towards bold initiatives and forge relationships that can enable our technical experiments. Your success is measured not just by the products incubated, but by your ability to create a steady pipeline of validated future bets and elevate the organization’s long-term innovation capacity Responsibilities In this role, you’ll: <ul> <li> Partnership Strategy: Develop and execute a strategy for technical partnerships aligned with Twilio’s Horizon 3 innovation priorities (Next-gen communications, privacy/identity tech, and more)</li> <li> Sourcing &amp; Evaluation: Proactively scout, evaluate, and engage with startups, research labs, emerging platforms, and established technology leaders to identify high-potential partnership opportunities</li> <li> Technical Diligence: Assess the technical value, feasibility, and integration potential of prospective partner solutions</li> <li> Relationship Building: Cultivate deep, trusted relationships with external technical partners (startups, open source projects, universities, etc.), acting as Twilio’s primary point of contact</li> <li> Innovation Enablement: Collaborate on joint proofs-of-concept, co-investment pilots, and complex integrations that accelerate learning and market entry</li> <li> Market Intelligence: Stay ahead of industry trends, emerging technologies, and competitor activities; provide synthesized recommendations for investment and partnership</li> <li> Ecosystem Representation: Represent Twilio at industry events, conferences, and innovation forums, evangelizing our vision and cultivating partnership opportunities</li> </ul> Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li> Education &amp; Experience: Bachelor’s degree in a technical field (Computer Science, Engineering, etc.) or equivalent; MBA or advanced degree a plus. 5+ years in technology partnerships, business development, technical program management, or related fields</li> <li> Technical Acumen: Strong understanding of software, APIs, cloud platforms, and emerging technologies (AI, IoT, blockchain, etc.), with the ability to converse at a deep technical level</li> <li> Deal Experience: Demonstrated track record of sourcing, negotiating, and executing technical partnerships, pilots, or co-development initiatives</li> <li> Strategic Mindset: Passion for innovation, with the ability to balance blue-sky thinking with rigorous assessment of technical and commercial viability</li> <li> Influence &amp; Communication: Exceptional communication, relationship management, and stakeholder engagement skills; proven ability to influence technical and executive stakeholders</li> <li> Self-starter: Comfort in ambiguity and fast-paced environments; entrepreneurial spirit and bias for action</li> </ul> Desired: <ul> <li>Strong network among startups, VCs, and research communities in relevant domains.</li> <li>Experience in early-stage product/technology incubation or venture studio models.</li> <li>Prior experience in large-scale communications, CPaaS, or SaaS environments.</li> </ul> Location This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $167,760.00-$209,700.00</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $177,680.00-$222,100.00.</li> <li>Based in the San Francisco Bay area, California: $197,400.00-$246,700.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until 6/20/25 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Manager of Technical Partnerships

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Finance Manager, GTM - Segment. Who we are &amp; why we’re hiring Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. About the job This position will report to a Director, Finance and will support GTM consolidated reporting, partner with leaders of the Segment GTM teams, conduct financial modeling for investment opportunities, and ad-hoc analysis to support GTM initiatives. This role will work cross-functionally with GTM business partners and central Finance teams. Responsibilities In this role, you’ll: <ul> <li>Partner with Sales Leaders across the Segment business to drive efficient growth</li> <li>Utilize solid financial skills and business knowledge to build ad-hoc financial models</li> <li>Deep dive into our customer renewal metrics to improve customer retention</li> <li>Collaborate with peer finance teams and work cross-functionally within GTM to identify business growth and cost optimization opportunities </li> <li>Be flexible in a dynamic work environment and support the wider GTM FP&amp;A team in achieving organizational objectives</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>5+ years of FP&amp;A experience in a progressive financial role</li> <li>Strong financial analysis and modeling skills, and experience in forecasting, budgeting, reporting, and variance analysis</li> <li>Comfortable working with ambiguity in a dynamic, fast-paced environment</li> <li>Ability to work independently and think strategically</li> <li>Intense curiosity about understanding key drivers of a multi-faceted business.</li> <li>Strong communication and interpersonal skills - numbers are key, but a business is built with people. Cross-functional relationships and effective communication to non-financial audiences are critical to make an impact</li> <li>Highly proficient with Google Sheets or Excel</li> </ul> Desired: <ul> <li>Bachelor’s degree in Finance, Business, Economics or related field, or equivalent experience</li> <li>Experience working cross functionally with partners on GTM and GTM Operations</li> <li>Familiarity with Anaplan, Tableau, Looker, and Oracle a plus</li> </ul> Location This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $114,600.00-$143,300.00.</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $121,400.00-$151,700.00.</li> <li>Based in the San Francisco Bay area, California: $134,800.00- $168,500.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until June 20, 2025 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Finance Manager, GTM - Segment

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. <h3>See yourself at Twilio</h3> Join the team as our next Senior Solutions Engineer on Twilio's Segment product team. Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job Have you got a knack for explaining technical concepts? Do you want to work closely with industry-leading companies to solve some of their toughest problems? We’re looking for a Senior Solutions Engineer who loves teaching people, solving problems, and wants to be a major factor in adding to the list of our biggest customers. You will be joining a team of solutions engineers that are passionate about storytelling, problem solving, and building meaningful solutions that solve real-world problems. We partner with Account Executives in discovering technical and business pains and requirements, advocating for customer needs to internal teams, and demonstrating the art of the possible. We get excited talking to data engineers, marketers, and product managers, and also know how to distill technical concepts to our buyers, while simultaneously articulating business value. We’re here to make our customers’ lives easier by providing them with the right solutions for their challenges in customer data strategy and architecture. <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Partner with Account Executives to execute pre-sales activities including opportunity qualification, discovery, demonstrations, Proof-of-Concept, RFP responses,and justifying business value. </li> <li>Become an expert builder and evangelist of Segment’s products and partner ecosystem.</li> <li>Lead technical evaluations with our prospects to uncover their goals and technical pain, in order to design, demonstrate and present innovative solutions that unlock business-level gains. </li> <li>Develop subject matter expertise on Customer Data Platforms (CDPs) and Segment’s role within the customer data ecosystem.</li> <li>Act as a trusted advisor to consult with customers and prospects in order to influence their customer data strategy and architecture design.</li> <li>Build a perspective on customer and market trends by listening to prospects and advocating for customer interests to influence Segment’s strategy and vision. </li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>You have 3+ years of success in a solutions engineering (presales) role with 6+ years of progressive professional experience supporting technical products.</li> <li>You have a curiosity that often manifests in understanding technology "under the hood", and have a knack for understanding technical concepts.</li> <li>You have a passionate commitment to closing deals.</li> <li>You’re a customer focused problem solver. You balance devising creative solutions and doing what’s right for the customer.</li> <li>You’re a life-long learner - you enjoy digesting new information and sharing that knowledge with others.</li> <li>You are organized, driven and have the ability to switch context quickly throughout the day.</li> <li>You have experience with Data Engineering, Cloud Data Warehouses, Data Modeling, and APIs</li> <li>You have experience with marketing technology such as marketing automation, personalization, journey orchestration, or advertising.</li> </ul> Desired: <ul> <li>You have experience with customer data platforms</li> <li>You’ve built websites and/or mobile apps, or have experience working with ETL and/or data pipelines. You are familiar with the cloud infrastructure that powers them (e.g. Amazon Web Services, Google Cloud Platform, Microsoft Azure, etc).</li> <li>You have some experience with Data Analytics, Data Science, AI, or Machine Learning</li> </ul> Location This role is remote and is not eligible for hire in San Francisco, Oakland or San Jose, CA, Connecticut, New Jersey, New York, Washington, Pennsylvania or the surrounding areas. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call<a href="https://www.twilio.com/company/values" target="_blank"> Twilio Magic</a>. Additionally, we empower employees to build<a href="https://twilio.org/impact/2021-report/" target="_blank"> positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,<a href="https://www.twilio.com/company/jobs#open-positions" target="_blank"> please consider other open positions</a>. *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Minnesota or Vermont : $112,000.00 - $140,000.00.</li> <li>Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $118,300.00 - $147,800.00.</li> <li>Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $124,500.00 - $155,600.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions. </li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until July 1, 2025 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

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