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See yourself at Twilio Join the team as our next Sales Development Representative on the Twilio Segment team. Who we are &amp; why we’re hiring Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. With Segment joining Twilio, you can harness customer data to power personalized communications across every channel. Segment is ranked #1 for 2020 market share in Customer Data Platforms by IDC. Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. About the job The Global Sales team plays an integral role in building out our customer base and bringing Twilio to developers, lines of business, non-profits and enterprises to make an impact on their services. As a team, we collaborate with one another daily, push each other to do the best work of our lives, and bring an unparalleled level of energy &amp; aim to our jobs. We’re looking for people who have a growth-oriented attitude and want to grow their careers within Segment &amp; Twilio. Responsibilities In this role, you’ll: <ul> <li>Research and generate prospective customers to resolve how Segment can provide them value and qualify leads through outbound dials, sending personalized emails, and demonstrating social selling.</li> <li>Break into new companies and new markets, by engaging with prospects using a multi-channel, value-based approach with the goal of building relationships and driving brand awareness.</li> <li>Achieve and exceed your monthly goal for generating business opportunities to fuel the sales pipeline.</li> <li>Prepare activity and forecast reports and become an expert in Salesforce, Outreach, Sales Navigator.</li> <li>Work in partnership with an Account Executive to build account strategies, territory plans, and successfully close new business opportunities.</li> <li>Receive all the vital training and insights to expertly start contacting prospects through Segment’s SDR Onboarding Program for new hires.</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>1+ year of customer-facing experience</li> <li>Goal-oriented and biased to action (our quota is the floor not the ceiling)</li> <li>Strong direct sales skills and a consistent track record of performance in creative, strategic outreach via personalized emails, phone calls, and videos.</li> <li>Lean into change rather than shy away from it (things move quickly around here!)</li> <li>Look forward to variety in a normal workday (thanks to the creativity &amp; personalization in this role, every single day is a new adventure)</li> <li>You have navigated challenges and overcome obstacles (resilience is a core skill for becoming an extraordinary SDR)</li> <li>Adopt responsibility and are passionate about joining forces with various Account Executives (teamwork makes the dream work)</li> </ul> Desired: <ul> <li> Experience working in a software-selling environment or high affinity with technology and data </li> </ul> Location <ul> <li>This role will be remote, based in the United States. This role is remote and is not eligible for hire in San Francisco, Oakland or San Jose, CA, Connecticut, New Jersey, New York, Washington, Pennsylvania or the surrounding areas.</li> <li>Approximately 5% travel is anticipated. </li> </ul> What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call<a href="https://www.twilio.com/company/values" target="_blank"> Twilio Magic</a>. Additionally, we empower employees to build<a href="https://www.twilio.org/impact-fund/" target="_blank"> positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado: $24.50/hr - $30.63/hr</li> <li>This role is eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions. </li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Twilio

Sales Development Representative

<h3>See yourself at Twilio</h3> Join the team as Twilio’s next Principal Machine Learning Engineer on Twilio’s Emerging Technology &amp; Innovation organization. <h3>Who we are &amp; why we’re hiring</h3> Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. <h3>About the job</h3> This position is needed to spearhead ML/AI focused research projects, build prototypes, and explore emerging technologies for Twilio's Emerging Technology &amp; Innovation (ETI) organization. Twilio's ETI organization is focused on exploring the future of customer engagement through research and experimentation. We dream big, but we also believe in rapidly prototyping our ideas to share with real customers for feedback and iteration. As an early member of this new organization, you will have the chance to influence the strategy and culture of our organization. As a Principal Machine Learning Engineer of the ETI organization, you will be responsible for leading research projects, experimenting with proof of concepts, and staying on the cutting edge of “what if”. There are many exciting challenges ahead of us and we are looking for an engineer who is comfortable with ambiguity, has a proven track record for delivering results, and has experience with the emerging technologies of AI, LLMs, and a passion for keeping up with their latest developments. <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Research new ML and AI technologies and tools</li> <li>Build prototypes to further your research and test them with customers.</li> <li>Collaborate with data scientists, engineers, and developers to integrate AI models and algorithms into existing systems and applications</li> <li>Collaborate closely with your product, design and go to market partners to ensure our work puts the customer first and we are all rowing in the same direction.</li> <li>Rapidly acquire new technical skills and knowledge in a fast-paced, high-delivery environment. There will be a steep learning curve to this job, you should be comfortable diving in the deep end and creating clarity for yourself.</li> <li>Influence steering committee discussions on leveraging AI across the whole of Twilio.</li> <li>Most importantly, Experiment! As our new team grows, you should embody the practice of testing out new ideas and iterating based on feedback. Not only in the products you deliver, but in the way we conduct ML/AL research at Twilio.</li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>10+ years hands on experience as an engineer writing production-grade code in a modern programming language (language agnostic)</li> <li>3+ years of research experience in a professional or academic setting where building your idea and testing it with customers was a must.</li> <li>Experience evaluating the performance of different ML models/versions and making enhancements</li> <li>Experience working collaboratively with ML engineers, data scientists or ML Researchers</li> <li>Experience building an ML model and operating it in a production environment. </li> <li>Passion for emerging technologies and staying up to date on their latest developments </li> <li>Proven track record of shipping products to production, testing ideas early with customers and iterating rapidly on their feedback.</li> <li>Exceptional collaboration skills, the key to our success is going to be tied to our ability to partner with other parts of the organization and help them be successful.</li> <li>Strong customer focus, our feedback loop with customers will be very tight!</li> <li>Excellent written and verbal communication skills. Our ideas will only be as good as our ability to share them.</li> </ul> Desired: <ul> <li>You have previously shared your ideas in public forums through blog posts, meetup presentations, or speaking at conferences.</li> <li>Experience building a product from idea to product market fit (zero to one).</li> <li>Experience leading the development of products or features which leverage LLMs</li> <li>Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.</li> </ul> <h3>Location</h3> This role will be remote and based in the U.S. <h3>Travel</h3> We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado: $180,000 - $226,000.</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $191,000- $239,000.</li> <li>Based in the San Francisco Bay area, California: $212,000 - $266,000.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="mailto:accommodation@twilio.com" target="_blank">accommodation@twilio.com</a>. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Principal Machine Learning Engineer

<h3>See yourself at Twilio</h3> Join the team as Twilio’s next Global Voice Routing Principal Product Manager. <h3>Who we are &amp; why we’re hiring</h3> Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. <h3>About the job</h3> This position is needed to be responsible for providing a best-in-class, industry pacesetting SIP Trunking service, augmented with SHAKEN/STIR call authentication frameworks, that powers the highest scale contact centers on the planet. <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Lead Product for the Elastic SIP Trunking team based in United States</li> <li>Responsible for the roadmap, requirements and prioritize releases for your engineering team</li> <li>Write detailed and technical product requirements for your engineering team</li> <li>Interface with 3rd party vendors</li> <li>Run Looker (SQL queries) to track adoption, and success metrics, and KPIs. Create hypothesis and validate with data and customer testimonials</li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>Bachelor’s degree or higher in a technical field such as Software Engineering, Computer Science, Data Science, AI/ML, or related work experience.</li> <li>Demonstrable experience writing comprehensive and detailed requirements for software features or solutions which address both internal and external stakeholders</li> <li>Hands-on experience with large-scale data processing, utilizing tools such as SQL and Python for data analysis and workflow optimization using cloud-based platforms such as Presto, Databricks, or Snowflake.</li> <li>Working knowledge of modern data visualization and business intelligence tools such as Looker, Tableau, Power BI to drive insightful decision making.</li> <li>Strong understanding of UI/UX design principles and ability to build intuitive, data-driven user journeys.</li> <li>Familiarity with telecommunications networks, infrastructure and protocols</li> <li>Excellent verbal and written communication skills in English, with demonstrated ability to convey complex technical concepts clearly and concisely.</li> <li>Working knowledge of networking protocols</li> </ul> Desired: <ul> <li>Experience independently testing hypotheses and quantifying expected impact by querying internal data sets.</li> <li>Experience implementing or troubleshooting SIP-based solutions.</li> <li>Experience or Interest in understanding distributed systems (cloud-scale) architectures.</li> <li>Experience working in an Agile/SCRUM development process with globally-distributed teams and customers.</li> <li>Experience working with direct sales, marketing, and defining pricing/packaging.</li> </ul> <h3>Location</h3> This role will be remotebut is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. <h3>Travel</h3> We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado or Washington D.C.: $164,000-$205,000.</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $174,000-$217,000.</li> <li>Based in the San Francisco Bay area, California: $193,000-$241,000.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until 10/11/2024 but may change based on business needs. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Principal Product Manager - Trust & Connectivity

<h3>See yourself at Twilio</h3> Join the team as Twilio’s next Global Voice Routing Principal Product Manager. <h3>Who we are &amp; why we’re hiring</h3> Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. <h3>About the job</h3> This position is needed to be responsible for providing a best-in-class voice service that powers the most demanding contact centers on the planet with network connections that enables calling to over 200 countries/territories around the world. <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Lead Product for Voice Connectivity routing and security team based in United States who is responsible for originating 100% of calls to the public telephone network globally.</li> <li>Responsible for the roadmap, requirements and prioritize releases for your engineering team</li> <li>Write detailed and technical product requirements for your engineering team</li> <li>Interface with 3rd party vendors</li> <li>Run Looker (SQL queries) to track adoption, and success metrics, and KPIs. Create hypothesis and validate with data and customer testimonials</li> <li>Taking into consideration customer use-cases and dynamic regulatory frameworks, make recommendations on how to evolve the platform.</li> <li>Generate customer communications when regulatory frameworks change impacting customers</li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>Education in a technical field such as engineering, computer science, mathematics, data science or similar. </li> <li>Experience writing detailed requirements for a software feature or solution for an internal or external customers. </li> <li>Demonstrated experience working with big data sets and using tools such as writing SQL queries, sheets, or similar.</li> <li>Strong technical, analytical, and UI/UX design understanding and will roll up sleeves to get the job done.</li> <li>Ability to speak and write in English fluently.</li> </ul> Desired: <ul> <li>Experience independently testing hypotheses and quantifying expected impact by querying internal data sets.</li> <li>Experience or Interest in understanding distributed systems (cloud-scale) architectures.</li> <li>Experience working in an Agile/SCRUM development process with globally-distributed teams and customers.</li> <li>Experience working with direct sales, marketing, and defining pricing/packaging. </li> </ul> <h3>Location</h3> This role will be remotebut is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. <h3>Travel</h3> We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5%&gt; travel is anticipated to help you connect in-person in a meaningful way. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado or Washington D.C.: $164,000-$205,000.</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $174,000-$217,000.</li> <li>Based in the San Francisco Bay area, California: $193,000-$241,000.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until 10/11/2024 but may change based on business needs. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Principal Product Manager - Routing & Compliance

<h1>See yourself at Twilio</h1> Join the team as Twilio’s next Sales Enablement GTM Business Partner. <h1>Who we are &amp; why we’re hiring</h1> Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. <h1>About the job</h1> This person in this position will report directly to the Senior Manager, GTM Field Enablement working closely with their peers in the GTM Enablement organization as we continue to transform the business and state of Enablement. If you like adding value and seeing the direct impact of your work, this role is for you. If you thrive in highly dynamic environments and love rolling your sleeves up to get things done, this role is for you. <h1>Responsibilities </h1> In this role, you will be responsible for the following things, however this list is not exhaustive and responsibilities may change based upon the needs of the business: <ul> <li>Deliver content tailored by audience </li> <li>Contribute to knowledge bases, training sessions, knowledge development, and weekly updates </li> <li>Proactively engage with the leadership team to plan, prioritize and execute on the enablement plan </li> <li>Provide feedback on the effectiveness of curriculums. Propose adjustments or new curriculum additions </li> <li>Partner with the Content Strategy team to develop learning objectives and measurable outcomes for all enablement programs in your area</li> <li>Follow through on the adoption of pre / post- evaluations and metrics of enablement programs </li> <li>Maintain knowledge of Twilio’s competitor’s products, company direction, financial stability, etc </li> </ul> <h1>Qualifications </h1> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>Minimum of 1-3 years of experience in training and/or enablement, with a demonstrated track record of successfully delivering sales training. </li> <li>Understanding of sales processes, gained from having worked closely with sales teams, or from having been a sales professional. </li> <li>Team player who recognizes team contributions and celebrates team wins, who is open to new ideas, and comes with a positive attitude, a sense of urgency, and willingness to try what is needed to achieve project goals. </li> <li>Demonstrates different influence styles as appropriate to each situation while maintaining positive relationships. </li> <li>Builds and maintain trusting relationships with peers and stakeholders</li> <li>Strong verbal and written communication skills, including demonstrated ability to communicate complex concepts concisely and clearly to both training audiences and senior stakeholders. </li> <li>Training delivery and facilitation skills with experience delivering virtual instructor led sessions. </li> <li>Basic knowledge of current and emerging adult learning theory, and how to put it into practice when designing learning initiatives. </li> </ul> Desired <ul> <li>Professional working proficiency in Spanish is a plus</li> </ul> Location This role will be remotebut is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. <h1>Other Notes</h1> *Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado: $92,800-$116,000</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $98,320-$122,900</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. <h1>What We Offer</h1> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h1>Twilio thinks big. Do you?</h1> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Field Enablement GTM Business Partner

<h3>See yourself at Twilio</h3> Join the team as Twilio’s next Technical Program Manager <h3>Who we are &amp; why we’re hiring</h3> Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. <h3>About the job</h3> Twilio is looking for a skilled Technical Program Manager to join the Communications BU, who can facilitate our teams to reach our aggressive product delivery and Engineering scale goals. Acting as the hub in a world of spokes, with technical aptitude and an product mindset, you will lead teams’ collaboration and deftly identify dependencies and risks, resolve blockers, make use of metrics to improve delivery, track and report progress, and leverage best practices to ensure predictable and timely delivery of our programs. You will be partnering and collaborating with product managers, engineering counterparts, and stakeholders across BU’s, to craft and deliver on the vision, strategy, and roadmap for Communication Products. Experience in Telecom or Voice is a plus. <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Drive strategic cross-functional planning, leading discovery and prioritization by closely partnering with product managers, engineering leads and stakeholders to develop program plans, including roadmap, dependency identifications and resourcing plan.</li> <li>Collaborate with cross-functional stakeholders to help make key decisions, remove obstacles, and address key program issues</li> <li>Identify and manage risks to closure through data-driven approaches by applying both technical and business judgment.</li> <li>Contribute to the definition, development and tracking of our goals and priorities.</li> <li>Establish and drive adoption of program frameworks, tools and best practices.</li> <li>Help be an agent of change as we strengthen our Technical Program Management across the organization.</li> <li>A true servant-leader, there to help the teams do their best work.</li> <li>Open to learning from others, humble, willing to experiment and try new ways of working.</li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>5+ years experience in technical program management, project management.</li> <li>BA/BS degree in computer science or similar degree. </li> <li>Structure and lead complex cross-functional programs for product and cross-company initiatives. Must be able to effectively plan, organize and drive projects to completion,</li> <li>Drive towards continuous improvement through analyzing data and inspect &amp; adapt practices to work with agile teams to improve project delivery.</li> <li>Support the transparency and communication of the health and progress of an overall program that you are coordinating. Ability to effectively communicate across all levels of the organization. </li> <li>Ability to handle multiple competing priorities in a fast-paced environment.</li> <li>Highly accountable with a demonstrated ability to think strategically.</li> <li>Gather and analyze large amounts of information quickly in order to problem solve and drive decision-making effectively</li> <li>Must demonstrate a sense of urgency and ownership to drive solutions and tasks to completion</li> <li>Help be an agent of change as we strengthen our Program Management across the organization</li> <li>Experience in Agile Program Management is a plus </li> </ul> Desired: <ul> <li>Certification in Project Management or relevant discipline</li> <li>Experience in telephony, email, messaging, social media, or other electronic communications</li> <li>Experience in the Telecom Industry is a plus. </li> <li>Experience in B2B software companies; CPaaS is a plus.</li> </ul> <h3>Location</h3> This role will be remotebut is not eligible to be hired in CA, WA, PA, NY, and CT. <h3>Travel</h3> We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado or Washington D.C.: $112,000 - $140,000.</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $118,000-148,000.</li> <li>Based in the San Francisco Bay area, California: $148,000-$165,000.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. Applications for this role are intended to be accepted until 10/11/2024 but may change based on business needs. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Technical Program Manager

<h3>See yourself at Twilio</h3> Join the team as our next Principal Solutions Engineer, Emerging Technology &amp; Innovation <h3>Who we are &amp; why we’re hiring</h3> Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. <h3>About the job</h3> This position is needed to be the founding Solutions Engineer on the Emerging Technology and Innovation (ETI) team to bring a new product to market for Twilio. Twilio's Emerging Technology and Innovation (ETI) team explores the future of customer engagement by researching and experimenting with artificial intelligence and other cutting edge technology. We dream big, believe in rapid prototyping to test our ideas, work closely and iteratively with customers and developers, and share what we learn with the Twilio community. As we bring a new AI product to market, we are hiring a go-getter solutions engineer directly within the ETI team. This person will be a subject matter expert on our new product, shaping our go-to-market strategy and setting the foundation for the product’s success as it seeks Product-Market Fit (PMF). We are seeking a Principal Solutions Engineer who will be responsible for qualifying and delivering the technical win with customers for a new product at Twilio, and who will directly shape our go-to-market strategy. They will lead the technical pre-sales relationship, propose technical architectures, demo the product, anticipate concerns, and offer creative solutions. The right candidate is willing to dive deep into and stay up-to-date with the rapidly changing world of AI and LLMs, and help influence our roadmap to deliver value to our customers. They know how to build trust while navigating the rapid evolution of a nascent product. We want someone who loves working cross-functionally and establishing connective tissue both internally and externally. You will collaborate closely with internal stakeholders including our amazing teams of generalist sales and solution engineers, technical marketing and developer evangelists, product and engineering teams, and other stakeholders. Your customer insights will directly influence the product roadmap and positioning. This person should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with our customers’ developers. The ETI team is a small group of builders and we often wear many hats. We are seeking someone who is excited to envision the future with us and help shape our go-to-market strategy. <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Help customers achieve success by leading the technical sale and recommending best-practice solutions for their unique business needs</li> <li>Build highly engaging demos while forming strong relationships with perspective and active customers</li> <li>Collaborate closely with the ETI Product and Engineering to ensure thorough understanding of customer pain points and identify highest priorities across our early customer base, including internal customers as we test and iterate</li> <li>Be a subject matter expert on our new product both internally and externally</li> <li>Work with existing customers and prospects to understand their customer engagement vision and the technology gaps that prevent them from realizing it</li> <li>Contribute to the overall product vision and go-to-market strategy in a dynamic startup-like setting within Twilio</li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>7+ years pre-sales experience selling complex, technical products or 7+ years customer facing experience, especially in delivery or consulting</li> <li>Excellent communicator and presenter, able to gain audience confidence</li> <li>Hands-on, high-energy, passionate, and creative problem solver with know how to get things done and ability to lead customers to success with early product implementations.</li> <li>Good at dealing with ambiguity and clearly synthesizing actionable next steps </li> <li>Ability to build a deep understanding of a customer’s customer engagement needs and guide them to a technical solution</li> <li>Previous software development experience in one or more of the following areas:</li> </ul> Desired: <ul> <li>Experience building with products/services related to APIs, AI or developer tools.</li> <li>Previous experience in customer engagement, telecom, or Contact Center is a plus.</li> <li>Comfortable with the Twilio and Segment technology stacks and platforms </li> </ul> <h3>Location</h3> This role will be remotebut is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. <h3>Travel</h3> We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado or Washington D.C.: $123,000- $154,000.</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $130,000-$163,000.</li> <li>Based in the San Francisco Bay area, California: $145,000-$181,000.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until 10/11/24 but may change based on business needs. Applications for this role will be accepted on an ongoing basis. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Principal Solutions Engineer

<h3>See yourself at Twilio</h3> Join us as our next Solutions Architect on Twilio’s Strategic Communications team! <h3>Who we are &amp; why we’re hiring</h3> Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. <h3>About the job</h3> This position is needed to enable our customers to build the future of communications. The Solutions Architect is a critical part of the sales team focused on our Strategic segment. Twilio’s Solutions Architects are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions. Solutions Architects should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers. As a Solutions Architect you will be a recognized pre-sales expert and technical influencer by sales leaders. You will run even the most complex opportunities independently. Effectively communicating across departments and functions while owning the strategic vision for their organization across multiple calendar years. This is the go-to technical person for the sales team who mentors and uplifts their peers. You will work independently but actively prevent yourself from becoming a single point of failure within the team. You will have the opportunity to grow your peers and partners within other departments bringing customer insights to other Twilions. <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.</li> <li>Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.</li> <li>Establish yourself as a trusted advisor to our customers’ senior leadership teams, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.</li> <li>Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders</li> <li>Proactively identity team or organizational needs, documenting them in depth and evaluating the criticality of the need and then proposes strategies to implement the solutions</li> <li>Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations</li> <li>Mentor less experienced Solutions Engineers and often act as a facilitator or team leader</li> <li>Regular presenter at Twilio-sponsored, industry and internal events</li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>12+ years pre-sales experience selling complex, technical products or 12+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting</li> <li>Excellent communicator and presenter who is able to gain audience confidence and effectively communicate the ROI of products across various use cases to customers</li> <li>Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution</li> <li>Previous experience with customer engagement and supporting products and technologies along with communicating the ROI of products across various use cases to customers.</li> <li>Demonstrates exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy.</li> <li>Superior written and verbal communication skills, with the ability to effectively communicate strategic vision, inspire and influence others internally and externally at all organizational levels.</li> <li>Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests.</li> <li>Previous software development experience or working knowledge in one or more of the following areas:</li> <ul> <li>Backend (Java, C#, Node.js, Python, PHP)</li> <li>Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)</li> <li>Experience building with REST APIs</li> </ul> <li>Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.</li> <li>Previous experience in Telecom, SIP, Contact Center, or Security</li> <li>Experience with sales methodologies</li> <li>Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience</li> </ul> Desired: <ul> <li>Experience managing strategic accounts and evangelizing new use cases and technology in the Financial Services/Fintech vertical</li> </ul> <h3>Location</h3> This role will be remotebut is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. <h3>Travel</h3> We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado: $157,200 - $196,500.</li> <li>Based in Washington D.C.: $165-920 - $207,400.</li> <li>Based in New York, Washington State, or the San Francisco Bay area, California: $174,720 - $218,400.</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions. </li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until October 18th, 2024 but may change based on business needs. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Pre-Sales Solutions Architect

See yourself at Twilio Join the team as our next Enterprise Account Executive on Twilio’s Segment product team. Who we are &amp; why we’re hiring Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. About the job This position is needed to support our Segment Sales organization. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products and personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale. Continuing to build out and grow our Enterprise business is a strategic component to our go-to-market strategy. We bring incredible value to growth, mid-market and enterprise companies, and thrive on finding new use cases to optimize their customer engagement. With no vertical restraints, the sky's the limit to what we can accomplish. The right person for this role is a go-getter, who wants to develop and identify new revenue opportunities across Enterprise accounts with experience and a passion for new logo acquisition, and experience in driving scaled motions around customer expansion. Responsibilities In this role, you’ll: <ul> <li>Drive opportunities through the entire sales cycle from pipeline generation through to close and post-sales </li> <li>Employ a value-oriented sales methodology with a focus on use cases spanning customer data and marketing activation</li> <li>Build upon the growth &amp; adoption of Segment in the Enterprise business segment</li> <li>Own the cross functional team from Pre-Sales through to working with Customer Success</li> <li>Drive a pipeline generation cadence to develop expansion opportunities from our existing customer base and land new target accounts</li> <li>Lead compelling presentations of Segment’s product and vision to a broad range of audiences from c-level executives to individual contributors leveraging Segment’s value-based sales methodology</li> <li>Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively handling your pipeline of opportunities on pre-committed revenue deals </li> <li>Leverage and coordinate cross-functional internal teams to efficiently navigate complex sales cycles (incl. Sales Development, Legal, Engineering, Security, Marketing, Product and Customer Success) </li> <li>Work closely with Twilio team members to drive company-wide deployments of Twilio/Segment use cases, but specifically responsible for the pre-committed ARR</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>Have 7+ years of quota carrying sales experience, selling to primarily to Enterprise accounts</li> <li>Experience in a pipeline generation motion and a weekly metrics-based approach that measures key activity and pipeline adds</li> <li>Maintain a proven record of consistently exceeding quotas</li> <li>SaaS based sales experience</li> <li>Value based sales methodology in line with Force Management and MEDPICC</li> <li>Strong understanding of the Martech industry and the role of data in driving business decisions</li> <li>Are proficient in modern sales processes/methodologies</li> <li>Have excellent presence and proven track record to influence and sell at all levels, from individual contributors to C-Suite</li> <li>Possess strong analytical skills with a deep understanding of forecasting &amp; pipeline management</li> </ul> Desired: <ul> <li>Cross selling experience in IT, Marketing, Data, Product, Analytics and Engineering</li> <li>Previous CDP or Martech sales experience </li> <li>Deep commercial expertise in structuring SaaS contracts</li> <li>Experience with data and how to leverage data to help business achieve their customer experience initiatives</li> </ul> Location This role will be remote, and based in the USA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Other Notes: *Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado: $148,320.00- $185,400.00.</li> <li>Based in New York, Washington State, or the San Francisco Bay area, California: $148,320.00- $185,400.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions. </li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="mailto:accommodation@twilio.com" target="_blank">accommodation@twilio.com</a>. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Enterprise Account Executive - Segment

<h1>See yourself at Twilio</h1> Join the team as our next Senior Solutions Engineer - Segment. <h1>Who we are &amp; why we’re hiring</h1> Twilio powers real-time business communications and data solutions that help<a href="https://customers.twilio.com/" target="_blank"> companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support<a href="https://www.twilio.com/company/diversity" target="_blank"> diversity, equity &amp; inclusion</a> wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. <h1>About the job</h1> Have you got a knack for explaining technical concepts? Do you want to work closely with industry-leading companies to solve some of their toughest problems? We’re looking for a Senior Solutions Engineer who loves teaching people, solving problems, and wants to be a major factor in adding to the list of our biggest customers. You will be joining a team of solutions engineers that are passionate about storytelling, problem solving, and building meaningful solutions that solve real-world problems. We partner with Account Executives in discovering technical and business pains and requirements, advocating for customer needs to internal teams, and demonstrating the art of the possible. We get excited talking to data engineers, marketers, and product managers, and also know how to distill technical concepts to our buyers, while simultaneously articulating business value. We’re here to make our customers’ lives easier by providing them with the right solutions for their challenges in customer data strategy and architecture. <h1>Responsibilities</h1> In this role, you’ll: <ul> <li>Partner with Account Executives to execute pre-sales activities including opportunity qualification, discovery, demonstrations, Proof-of-Concept, RFP responses,and justifying business value. </li> <li>Become an expert builder and evangelist of Segment’s products and partner ecosystem.</li> <li>Lead technical evaluations with our prospects to uncover their goals and technical pain, in order to design, demonstrate and present innovative solutions that unlock business-level gains. </li> <li>Develop subject matter expertise on Customer Data Platforms (CDPs) and Segment’s role within the customer data ecosystem.</li> <li>Act as a trusted advisor to consult with customers and prospects in order to influence their customer data strategy and architecture design.</li> <li>Build a perspective on customer and market trends by listening to prospects and advocating for customer interests to influence Segment’s strategy and vision. </li> </ul> <h1>Qualifications </h1> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>You have 3+ years of success in a solutions engineering (presales) role with 6+ years of progressive professional experience supporting technical products.</li> <li>You have a curiosity that often manifests in understanding technology "under the hood", and have a knack for understanding technical concepts.</li> <li>You have a passionate commitment to closing deals.</li> <li>You’re a customer focused problem solver. You balance devising creative solutions and doing what’s right for the customer.</li> <li>You’re a life-long learner - you enjoy digesting new information and sharing that knowledge with others.</li> <li>You are organized, driven and have the ability to switch context quickly throughout the day.</li> <li>You have experience with Data Engineering, Cloud Data Warehouses, Data Modeling, and APIs</li> <li>You have experience with marketing technology such as marketing automation, personalization, journey orchestration, or advertising.</li> </ul> Desired: <ul> <li>You have experience with customer data platforms</li> <li>You’ve built websites and/or mobile apps, or have experience working with ETL and/or data pipelines. You are familiar with the cloud infrastructure that powers them (e.g. Amazon Web Services, Google Cloud Platform, Microsoft Azure, etc).</li> <li>You have some experience with Data Analytics, Data Science, AI, or Machine Learning</li> </ul> Location This role is remote and is not eligible for hire in San Francisco, Oakland or San Jose, CA, or the surrounding areas. <h1>What We Offer</h1> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h1>Twilio thinks big. Do you?</h1> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call<a href="https://www.twilio.com/company/values" target="_blank"> Twilio Magic</a>. Additionally, we empower employees to build<a href="https://twilio.org/impact/2021-report/" target="_blank"> positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,<a href="https://www.twilio.com/company/jobs#open-positions" target="_blank"> please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado: $109,760.00 - $137,200.00.</li> <li>Based in Washington D.C.: $115,840.00 - $144,800.00.</li> <li>Based in New York, Washington State, or the San Francisco Bay area, California: $121,920.00 - $152,400.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions. </li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until September 30, 2024 but may change based on business needs. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

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