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Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. <h3>See yourself at Twilio</h3> Join the team as our next Senior Solutions Engineer on Twilio's Segment product team. Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job Have you got a knack for explaining technical concepts? Do you want to work closely with industry-leading companies to solve some of their toughest problems? We’re looking for a Senior Solutions Engineer who loves teaching people, solving problems, and wants to be a major factor in adding to the list of our biggest customers. You will be joining a team of solutions engineers that are passionate about storytelling, problem solving, and building meaningful solutions that solve real-world problems. We partner with Account Executives in discovering technical and business pains and requirements, advocating for customer needs to internal teams, and demonstrating the art of the possible. We get excited talking to data engineers, marketers, and product managers, and also know how to distill technical concepts to our buyers, while simultaneously articulating business value. We’re here to make our customers’ lives easier by providing them with the right solutions for their challenges in customer data strategy and architecture. <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Partner with Account Executives to execute pre-sales activities including opportunity qualification, discovery, demonstrations, Proof-of-Concept, RFP responses,and justifying business value. </li> <li>Become an expert builder and evangelist of Segment’s products and partner ecosystem.</li> <li>Lead technical evaluations with our prospects to uncover their goals and technical pain, in order to design, demonstrate and present innovative solutions that unlock business-level gains. </li> <li>Develop subject matter expertise on Customer Data Platforms (CDPs) and Segment’s role within the customer data ecosystem.</li> <li>Act as a trusted advisor to consult with customers and prospects in order to influence their customer data strategy and architecture design.</li> <li>Build a perspective on customer and market trends by listening to prospects and advocating for customer interests to influence Segment’s strategy and vision. </li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>You have 3+ years of success in a solutions engineering (presales) role with 6+ years of progressive professional experience supporting technical products.</li> <li>You have a curiosity that often manifests in understanding technology "under the hood", and have a knack for understanding technical concepts.</li> <li>You have a passionate commitment to closing deals.</li> <li>You’re a customer focused problem solver. You balance devising creative solutions and doing what’s right for the customer.</li> <li>You’re a life-long learner - you enjoy digesting new information and sharing that knowledge with others.</li> <li>You are organized, driven and have the ability to switch context quickly throughout the day.</li> <li>You have experience with Data Engineering, Cloud Data Warehouses, Data Modeling, and APIs</li> <li>You have experience with marketing technology such as marketing automation, personalization, journey orchestration, or advertising.</li> </ul> Desired: <ul> <li>You have experience with customer data platforms</li> <li>You’ve built websites and/or mobile apps, or have experience working with ETL and/or data pipelines. You are familiar with the cloud infrastructure that powers them (e.g. Amazon Web Services, Google Cloud Platform, Microsoft Azure, etc).</li> <li>You have some experience with Data Analytics, Data Science, AI, or Machine Learning</li> </ul> Location This role is remote and is not eligible for hire in San Francisco, Oakland or San Jose, CA, Connecticut, New Jersey, New York, Washington, Pennsylvania or the surrounding areas. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call<a href="https://www.twilio.com/company/values" target="_blank"> Twilio Magic</a>. Additionally, we empower employees to build<a href="https://twilio.org/impact/2021-report/" target="_blank"> positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,<a href="https://www.twilio.com/company/jobs#open-positions" target="_blank"> please consider other open positions</a>. *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Minnesota or Vermont : $112,000.00 - $140,000.00.</li> <li>Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $118,300.00 - $147,800.00.</li> <li>Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $124,500.00 - $155,600.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions. </li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until July 1, 2025 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

Twilio

Senior Solutions Engineer, West Coast

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Sr. Talent Research &amp; Intelligence Analyst Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job As an individual contributor on the Talent Research &amp; Intelligence (TR&amp;I) team, you will play a pivotal role in shaping Twilio’s global talent strategy. The Talent Acquisition Team is a critical partner to the business and our TR&amp;I team provides crucial insights on labor market trends, talent pools and competitive intelligence that impacts our current and future workforce plans. You will be a trusted advisor to the business and key stakeholders across the People organization allowing them to strategically build and leverage global workforce plans, anticipate market trends, optimally engage talent, and efficiently go to market across geographies and functions. Team members act as consultative partners, using internal and external talent market insights to inform decision-making, candidate engagement, and long-term workforce strategy across functions and regions. Responsibilities In this role, you’ll: <ul> <li>Own research deliverables from inception to delivery, including stakeholder engagement, alignment with Talent and Twilio priorities, research analysis and effective communication of findings.</li> <li>Provide competitive talent insights to senior TA, HR and business leaders critical to our talent strategies and workforce planning.</li> <li>Proactively partner to deliver insights in anticipation of business needs and priorities that will help Twilio respond to changing market trends.</li> <li>Use a variety of research tools and approaches to drive and deliver research across multiple markets and functions.</li> <li>Build and activate strategic talent communities to enhance the impact of talent strategies for priority roles and/or locations.</li> <li>Collaborate with teammates to identify the simplest, most effective solutions to stakeholder challenges.</li> <li>Act as subject matter expert on labor markets, industry trends, and associated research methodologies.</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>Educational Background: Bachelor’s degree or equivalent experience, with 6-8+ years of professional experience in research, analytics, consulting, or finance.</li> <li>Technical Expertise: Mastery of analytical tools such as Sheets, Excel, Draup, Pitchbook, and LTI. Skilled in automating workflows, building insightful dashboards, and seamlessly integrating multiple data sources to deliver impactful analyses.</li> <li>Systems Thinker: Ability to connect the dots across the talent ecosystem and anticipate the ripple effects of talent trends. Experienced in synthesizing data from diverse platforms—including Draup, Pitchbook, and LinkedIn—using automated approaches to inform strategy and research.</li> <li>Insightful Storytelling &amp; Influence: Adept at translating complex research findings into clear, actionable insights and tailored recommendations. Confident presenter who adapts messaging to a variety of audiences, driving meaningful discussions and informed decisions with compelling, templatized deliverables.</li> <li>Collaborative Stakeholder Partner: Proactive, thoughtful, and rigorous partner to cross-functional teams within the People Organization and to business executives. Proven ability to engage senior leaders, build strong relationships, and deliver market intelligence that proactively addresses evolving business needs.</li> <li>Curiosity: Naturally curious and motivated to ask the necessary questions that deepen understanding of business challenges and potential solutions, leveraging data to uncover critical insights.</li> <li>Analytical Problem Solver: Strong analytical and problem-solving skills, with advanced project management capabilities. Connects people and ideas to drive innovative outcomes and displays strong intellectual curiosity and agility.</li> </ul> Desired: <ul> <li>Analytical Tool Proficiency: Experience using LinkedIn Talent Insights, Draup, and Pitchbook.</li> <li>Business Acumen: Ability to see the big picture, making meaningful connections that propel organizational goals forward.</li> <li>Senior Stakeholder Engagement: Demonstrated experience building relationships with, and delivering presentations to, VP-level and above audiences.</li> </ul> Location This role will be remote US,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $126,000.00 - $157,500.00 </li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $133,400 - $166,700 </li> <li>Based in the San Francisco Bay area, California: $148,200 - $185,200</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 06/12/2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

Senior Talent Research & Intelligence Analyst

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Director, Product Management - Efficiency Operations About the job This position is needed to lead the next generation of internal AI products that elevate every customer interaction. You will own and expand our flagship initiatives, the Customer Help Center Assistant plus our Sales, Ops, and Support Copilots, transforming advanced language models, predictive analytics, and automation into intuitive tools that boost user productivity, shorten resolution times, and delight both employees and customers. In this role you will set the vision, strategy, and delivery plan for the entire portfolio while scouting future AI opportunities that streamline workflows and surface insights. You will balance big‑picture thinking with hands‑on execution, partnering closely with Engineering, IT, and operational leaders to convert cutting‑edge technologies into measurable business impact. Responsibilities In this role, you’ll: <ul> <li> Product Vision &amp; Roadmap: Develop and own the product vision, strategy, and multi-year roadmap for internal Sales, Ops, Support and customer service AI solutions, aligning with company goals and stakeholder needs.</li> <li> Requirements Elicitation: Lead discovery sessions, analyze data, and map user journeys to capture needs, then produce complete, prioritized BRDs and user stories so Engineering can build the right solution on the first try.</li> <li> Team Leadership: Manage a team of passionate product managers. Foster professional growth and a collaborative, high-performance culture.</li> <li> Cross-Functional Collaboration: Partner closely with efficiency engineering, IT, support operations, R&amp;D, and business leaders to define requirements, set priorities, and deliver excellent internal user experiences.</li> <li> Internal Customer Advocacy: Gather feedback from internal customers (e.g., support reps, implementation teams) to identify pain points and opportunities for improvement.</li> <li> Outcome-Based Measurement: Define product success using internal metrics such as engagement, productivity, process efficiency, CSAT, and adoption, not revenue.</li> <li> Project &amp; Program Management: Leverage experience running a PMO to foster best practices in project delivery, change management, and stakeholder communication. Shepherd standard joint‑SDLC practices to keep Engineering and Product in lockstep</li> <li> Continuous Improvement: Foster a culture of data-driven decision-making, proactively identifying opportunities to automate, streamline, and scale internal support operations.</li> </ul> Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: <ul> <li>12+ years in technical product management</li> <li>5+ years in management, with 3+ years’ experience of leading a management team with subordinate direct reports</li> <li>Prior hands-on leadership of a project management office (PMO) or a comparable project/program leadership role.</li> <li>Commensurate Bachelor’s or Master’s degree in business administration, information technology, engineering, computer science or a related field</li> <li>Demonstrated expertise applying AI/ML or LLM technologies to business‑process automation</li> <li>Fluency with modern cloud architectures, APIs, and workflow automation tools.</li> <li>Experience with customer service technologies such as CRM, helpdesk, knowledge management, or internal collaboration platforms.</li> <li>Track record of delivering cross-functional projects in matrixed organizations.</li> <li>Exceptional communication skills, both written and verbal.</li> <li>Empathy for internal users, strong sense of ownership, and a passion for process improvement and enablement.</li> <li>Demonstrated ability to measure and communicate success using non-monetary KPIs.</li> </ul> Desired: <ul> <li>Experience working in the SaaS or enterprise software industry.</li> <li>Experience with agile software development and release processes.</li> </ul> Location This role will be remote and based in the USA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $167,800.00 - $209,700.00.</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $177,700.00 - $222,100.00.</li> <li>Based in the San Francisco Bay area, California: $197,400.00 - $246,700.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until July 30, 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Director, Product Management - Efficiency Operations

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Partner Program Manager! About the job We’re looking for a Partner Program Manager - Enablement Lead to accelerate the success of Twilio’s global partner ecosystem. This role sits at the intersection of partner programs, strategy, sales enablement, and operations — ensuring our internal teams and partners have the tools, knowledge, and content they need to deliver results. As the face of partner enablement, you’ll work cross-functionally with Partner Account Managers (PAMs), Account Executives (AEs), Sales Enablement, Marketing, and the broader Global Alliances team to build and manage repeatable, scalable enablement programs for Systems Integrators (SIs), Consulting Partners, and Independent Software Vendors (ISVs). Whether it’s building toolkits for the field, driving awareness of partner assets, or executing global enablement campaigns — you will be the driving force behind how we educate, activate, and empower our partners and internal stakeholders. Responsibilities In this role, you’ll: <ul> <li> Design and Own the Partner Enablement Strategy: Lead the strategy, development, and execution of Twilio’s global partner enablement programs. Build scalable, role-based onboarding and training paths by partner type and region, and expand the certification roadmap in collaboration with cross-functional stakeholders.</li> <li> Develop and Deliver Enablement Content: Create and maintain high-impact learning content including onboarding journeys, AE-facing playbooks, pitch decks, solution positioning, and joint GTM toolkits. Deliver a blend of live, on-demand, and self-serve learning experiences, using tools like MindTickle and Highspot. Localize and refresh resources to meet regional and partner-specific needs.</li> <li> Drive Program Execution &amp; Adoption: Lead partner-facing programs, ensuring strong collaboration with PAMs and AEs to manage logistics, track deliverables, and drive engagement. Launch internal training to align teams on partner strategy and value.</li> <li> Manage Enablement Systems &amp; Governance: Oversee enablement content on platforms including Highspot, Impartner, Slack and MindTickle — ensuring content is current, discoverable, and aligned to field and partner needs. Conduct regular audits and drive adoption of tools across teams.</li> <li> Enable Stakeholder Alignment &amp; Partner Communications: Act as the face of partner enablement, working closely with Sales Enablement, GTM, and the Partner org to align priorities, share best practices, and ensure consistent messaging across internal and external audiences. Monitor partner engagement, certification progress, and enablement impact, adapting programs as needed.</li> </ul> Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: <ul> <li>Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered.</li> <li>5-8 years of experience in sales enablement, project or program management, customer success, or a similar role focused on partner engagement and program operations.</li> <li>Strong project management skills, with the ability to develop and execute project plans, track milestones, and work cross-functionally.</li> <li>Excellent communication skills for delivering complex information clearly across various partner communications, including newsletters, webinars, and surveys.</li> <li>Experience with documentation management and content creation for program guides and enablement resources.</li> <li>Demonstrated ability to drive process improvements and contribute to strategic initiatives within partner or program environments.</li> </ul> Desired: <ul> <li>MBA </li> <li>Background in adult learning or instructional design.</li> <li>Experience in SaaS or cloud-based technology environments.</li> <li>Familiarity with partner GTM motions (SI/ISV enablement, marketplace, joint selling motions).</li> <li>Experience managing enablement platforms or portal ecosystems (MindTickle, Impartner, Highspot).</li> <li>Proven expertise in partner onboarding, support management, and developing partner-focused workflows.</li> </ul> Location <ul> <li>This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.</li> </ul> Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Minnesota or Vermont : $114,600.00 - $143,300.00.</li> <li>Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $121,400.00 - $151,700.00.</li> <li>Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $134,800.00 - $168,500.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role is eligible to earn commissions. </li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until June 16, 2025, but may change based on business needs. #LI-Remote Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

Partner Program Manager - Enablement

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Sales Compensation Reporting &amp; Analytics Manager on Twilio’s Sales Compensation team! About the job Twilio is looking for a Reporting and Analytics Manager to join our Sales Compensation team. You will have the responsibility of reporting, tracking and trending analysis through Tableau, Salesforce reporting, Xactly Analytics, and other Enterprise reporting tools and systems, in support of the Sales Compensation team and its operational effectiveness. Being a co-owner of these platforms and aiding in the monthly, quarterly, and other ad hoc commissions and credits reporting, you will play a critical role in the success and strategy of our Sales Compensation team. This role has high visibility, and provides detailed sales rep-related performance information to several internal Sales teams and senior Twilio Sales leadership. Responsibilities In this role, you’ll: <ul> <li>Translate complex data into actionable insights through the development of intuitive dashboards, reports, and visual storytelling that supports strategic business decisions.</li> <li>Retrieve, manipulate, analyze, and present data using effective data visualization techniques.</li> <li>Apply advanced SQL and ETL skills, leveraging Salesforce and Presto, Heroku or other data warehousing tools to support data mining and reporting</li> <li>Use your proficiency in MS Excel, including Pivot Tables, VLookup, and other advanced functions, to support analysis and reporting needs.</li> <li>Utilize your expertise in Salesforce and its reporting capabilities to design custom reports, build dashboards, and optimize data flows for accurate business insights.</li> <li>Execute technical tasks such as rule writing, development, troubleshooting, results analysis, process improvement, and validation.</li> <li>Maintain a strong customer focus and apply sound business acumen to effectively balance technical and business priorities.</li> </ul> Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: <ul> <li>3+ years of experience in Sales Compensation in Software / Technology industry</li> <li>5+ years of professional experience in a Tableau dashboard development (Tableau Desktop and Online)</li> <li>Process oriented: capable of developing high level analysis of data integrity issues</li> <li>Intimate understanding of sales incentive programs</li> <li>Excellence in structuring complex problems, developing solutions, and crafting recommendations concisely and effectively</li> </ul> Desired: <ul> <li>Experience in Xactly or other Sales Incentive management programs</li> <li>Excellent project and program management skills</li> <li>Detail oriented with strong interpersonal and communication (written and verbal) skills</li> <li>Ability to quickly learn and navigate complex data models</li> <li>Ability to influence and build effective working relationships with all levels of the organization</li> </ul> Location <ul> <li>This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.</li> </ul> Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $114,600.00 - $143,300.00.</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $121,400.00 - $151,700.00.</li> <li>Based in the San Francisco Bay area, California: $134,800.00 - $168,500.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until April 16, 2025, but may change based on business needs. #LI-Remote Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

Sales Compensation Reporting & Analytics Manager

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Principal, AI Modeling &amp; Pricing Scalability About the job This position is needed to drive scale, relentless prioritization, and maximum impact of Twilio’s pricing strategy initiative portfolio. Our team drives a multi-year pricing strategy across the Twilio platform. This role will lead multi-horizon planning to determine critical prioritization and sequencing of pricing initiatives to drive customer acquisition and retention and profitable long term growth for Twilio. This is a highly visible role, as well as a member of the Senior Pricing Leadership team,reporting to the VP of Pricing &amp; Packaging. Responsibilities In this role, you’ll: <ul> <li>Harness the Power of AI and Quantitative Modeling: Lead the development and application of advanced AI models and quantitative frameworks to drive portfolio pricing performance and identify untapped margin growth potential.</li> <li>Size and Prioritize Pricing investments: Evaluate market opportunities with rigor, quantifying their potential impact and helping our team develop clear business cases to inform strategic prioritization and resource allocation.</li> <li>Drive scalable Strategic Initiatives: Design and implement portfolio processes that achieve agility and optimize scale across our platform, maximizing efficiency and impact.</li> <li>Influence Product Investment Decisions: Collaborate closely with product management and engineering teams to provide critical pricing insights that shape product development and platform prioritization, ensuring market fit and revenue optimization.</li> <li>Craft Compelling Executive Narratives: Synthesize complex analyses and strategic recommendations into clear, concise and persuasive executive-level presentations that drive alignment and decision making.</li> </ul> Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: <ul> <li>Significant experience (12+ years) in strategy consulting, pricing, marketing or GTM strategy, with a proven track record of developing and implementing impactful strategies for leading organizations.</li> <li>Deep expertise in quantitative modeling and data analysis applied to pricing, with the ability to translate complex data from disparate sources into actionable insights.</li> <li>Demonstrated proficiency in leveraging AI tools and techniques for analysis, forecasting, and strategic decision making.</li> <li>Proven ability to size market opportunities, develop robust business cases, and communicate findings effectively to diverse audiences.</li> <li>Outstanding communication and presentation skills, with the ability to create compelling executive-level summaries and influence senior leadership.</li> <li>Strong collaboration and interpersonal skills, with the ability to build effective relationships across cross-functional teams. </li> </ul> Desired: <ul> <li>Advanced degree, ideally an MBA, with a strong academic record.</li> <li>Familiarity with technology monetization strategies, particularly for platform level monetization.</li> <li>Knowledge of CPaaS business models.</li> </ul> <ul> <li>Exceptional skills in competitive intelligence gathering and analysis, with the ability to identify key trends and anticipate competitor actions.</li> <li>A strategic mindset with a passion for understanding market dynamics and driving business growth in a fast-paced technology environment.</li> </ul> Location <ol> <li>This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.</li> </ol> Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700.00 - $173,400.00.</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800.00 - $183,600.00.</li> <li>Based in the San Francisco Bay area, California: $163,100.00 - $203,900.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until July 30th, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

Principal, AI Modeling & Pricing Scalability

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Senior Analyst for our Go-to-Market (GTM) Strategic Initiatives team! About the job The Strategic Initiatives team in our GTM Strategy and Operations function provides strategic, operational and analytical support to our Chief Revenue Officer and GTM leadership. In this role, you will help plan and manage critical GTM initiatives, cross-functional projects and sales plays and programs from end to end. We are looking for someone who thrives at marrying analytical thinking with sound program and stakeholder management to deliver results. We are seeking a Senior Analyst to join our GTM Strategic Initiatives team to support the design, execution, and optimization of sales plays and strategic programs. This role combines strong analytical rigor with program management expertise to drive sales effectiveness and revenue growth. You will work cross-functionally with Sales, Marketing and Product teams to develop scalable growth plays and initiatives that support GTMobjectives. Responsibilities In this role, you’ll: <ul> <li> Sales Play Development: Design, implement, and optimize scalable sales plays aligned with business goals, targeting specific customer segments, industries, or product lines.</li> <li> Program Management: Manage the lifecycle of sales programs—from strategy and planning through execution, measurement, and iteration.</li> <li> Analytics &amp; Insights: Use data to evaluate program impact, optimize sales motions, and provide actionable insights to stakeholders; develop dashboards and reports as needed.</li> <li> Stakeholder Collaboration: Partner with Sales, Marketing, Enablement, Product, and Operations to align programs with GTM strategy and ensure successful execution.</li> <li> Performance Tracking: Establish KPIs and success metrics for each program and monitor performance against targets.</li> <li> Sales Enablement: Collaborate on content, training, and resources to ensure sales teams understand and effectively execute plays.</li> <li> Continuous Improvement: Iterate on sales plays and program elements based on feedback, performance data, and market trends.</li> </ul> Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: <ul> <li>Bachelor's degree in Business, Marketing, Analytics, or a related field; </li> <li>3 - 5 years of experience in program management, sales operations, or GTM strategy in a B2B environment.</li> <li>You bring proven success in designing and executing high-impact initiatives and programs, preferably to drive revenue or growth </li> <li>You have excellent communication and stakeholder management skills.</li> <li>You are excited about rolling up your sleeves and getting stuff done</li> <li>You are metrics driven and know how to leverage data insights to inform decisions</li> <li>You are curious and proactively seek out solutions to problems or inefficiencies with analysis and process/systems improvements </li> <li>You have familiarity with Salesforce, sales engagement platforms (e.g., Outreach, Salesloft), and project management tools (e.g., Asana, Jira).</li> </ul> Desired: <ul> <li>MBA or advanced degree is a plus </li> <li>Experience in enterprise SaaS or technology sales environments.</li> <li>Strong analytical skills; proficient in Excel, SQL, Tableau, or similar analytics tools</li> <li>Strong business acumen and understanding of sales cycles and buyer journeys.</li> <li>Ability to translate data into storytelling that drives strategic decisions.</li> </ul> Location <ul> <li>This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.</li> </ul> Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $94,700.00 - $118,400.00.</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $100,300.00 - $125,300.00.</li> <li>Based in the San Francisco Bay area, California: $111,400.00 - $139,200.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until June 16, 2025, but may change based on business needs. #LI-Remote Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

Strategic Initiatives, Senior Analyst

<h3>See yourself at Twilio</h3> Join the team as our next Principal Machine Learning Engineer on Twilio’s Emerging Technology &amp; Innovation organization. <h3>Who we are &amp; why we’re hiring</h3> Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. <h3>About the job</h3> This position is needed to spearhead ML/AI focused research projects, build prototypes, and explore emerging technologies for Twilio's Emerging Technology &amp; Innovation (ETI) organization. Twilio's ETI organization is focused on exploring the future of customer engagement through research and experimentation. We dream big, but we also believe in rapidly prototyping our ideas to share with real customers for feedback and iteration. As an early member of this new organization, you will have the chance to influence the strategy and culture of our organization. As a Principal Machine Learning Engineer of the ETI organization, you will be responsible for leading research projects, experimenting with proof of concepts, and staying on the cutting edge of “what if”. There are many exciting challenges ahead of us and we are looking for an engineer who is comfortable with ambiguity, has a proven track record for delivering results, and has experience with the emerging technologies of AI, LLMs, and a passion for keeping up with their latest developments. <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Research new ML and AI technologies and tools</li> <li>Build prototypes to further your research and test them with customers.</li> <li>Collaborate with data scientists, engineers, and developers to integrate AI models and algorithms into existing systems and applications</li> <li>Collaborate closely with your product, design and go to market partners to ensure our work puts the customer first and we are all rowing in the same direction.</li> <li>Rapidly acquire new technical skills and knowledge in a fast-paced, high-delivery environment. There will be a steep learning curve to this job, you should be comfortable diving in the deep end and creating clarity for yourself.</li> <li>Influence steering committee discussions on leveraging AI across the whole of Twilio.</li> <li>Most importantly, Experiment! As our new team grows, you should embody the practice of testing out new ideas and iterating based on feedback. Not only in the products you deliver, but in the way we conduct ML/AL research at Twilio.</li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! <h3>Required:</h3> <ul> <li>10+ years hands on experience as an engineer writing production-grade code in a modern programming language (language agnostic)</li> <li>3+ years of research experience in a professional or academic setting where building your idea and testing it with customers was a must.</li> <li>Experience evaluating the performance of different ML models/versions and making enhancements</li> <li>Experience working collaboratively with ML engineers, data scientists or ML Researchers</li> <li>Experience building an ML model and operating it in a production environment. </li> <li>Passion for emerging technologies and staying up to date on their latest developments </li> <li>Proven track record of shipping products to production, testing ideas early with customers and iterating rapidly on their feedback.</li> <li>Exceptional collaboration skills, the key to our success is going to be tied to our ability to partner with other parts of the organization and help them be successful.</li> <li>Strong customer focus, our feedback loop with customers will be very tight!</li> <li>Excellent written and verbal communication skills. Our ideas will only be as good as our ability to share them.</li> </ul> <h3>Desired:</h3> <ul> <li>You have previously shared your ideas in public forums through blog posts, meetup presentations, or speaking at conferences.</li> <li>Experience building a product from idea to product market fit (zero to one).</li> <li>Experience leading the development of products or features which leverage LLMs</li> <li>Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.</li> </ul> <h3>Location</h3> This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA <h3>Travel </h3> We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.:$200,000-$250,000.</li> <li>Based in New York, Washington State, or California (outside of the San Francisco Bay area): $215,000-$265,000.</li> <li>Based in the San Francisco Bay area, California: $230,000-$290,000.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> <li>This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until January 31st, 2025 but may change based on business needs. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodation@twilio.com</a>.

Principal Machine Learning Applied Researcher (L5)

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Principal Software Engineer for Identity &amp; Security Products, where you'll shape the future of our authentication, verification, and identity solutions that protect millions of users globally. About the job This position plays a pivotal role in supporting our growing Identity and Security product suite consisting of Authy, Verify and Lookup. We're investing in exceptional technical leaders like you to accelerate innovation and drive customer impact in an increasingly complex security landscape. We're seeking an accomplished Principal Engineer who will work directly with our head of engineering, bringing hands-on technical depth, strategic vision, and a passion for building seamless, secure experiences. You'll thrive in this role if you excel at tackling complex technical challenges, making system-wide architectural decisions, while never losing sight of the customer impact of your work. The security of our customers' users will be in your hands! Responsibilities In this role, you’ll: <ul> <li>Drive technical excellence by designing, implementing, and optimizing highly scalable distributed systems that power Twilio's Identity and Security products</li> <li>Architect and build secure, reliable solutions that protect users against evolving threats while maintaining frictionless experiences</li> <li>Partner closely with engineering leadership to define and execute technical roadmaps, making critical technical decisions that balance innovation with reliability</li> <li>Lead incident response, root cause analysis, and remediation efforts, applying a methodical approach to solving complex production issues</li> <li>Proactively identify opportunities for system improvement, security enhancements, and performance optimization across our Identity and Security portfolio</li> <li>Advocate for thoughtful balance between feature development and technical debt reduction to ensure long-term system health</li> <li>Mentor engineers across multiple teams, fostering a culture of technical excellence, ownership, and continuous learning</li> <li>Communicate complex technical concepts effectively to diverse audiences, ranging from engineers to executive, while adjusting your approach based on the audience</li> <li>Stay abreast of industry trends and emerging threats in identity and authentication to ensure our products remain at the forefront of security best practices</li> </ul> Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table. *Required: <ul> <li>10+ years of experience building and operating highly scalable, distributed systems with a focus on security, reliability, and performance</li> <li>Strong hands-on engineering skills and willingness to dive deep into code to solve complex problems</li> <li>Demonstrated expertise in designing and implementing resilient, fault-tolerant systems that can scale to millions of users</li> <li>Experience making high-impact technical decisions and leading cross-team technical initiatives</li> <li>Proven track record of driving technical excellence while keeping customer needs at the center of your work</li> <li>Strong collaborative skills with the ability to influence and align diverse stakeholders around technical strategy</li> <li>Deep understanding of software engineering best practices, including monitoring, observability, and building maintainable systems</li> <li>Exceptional communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences</li> <li>Experience mentoring engineers and elevating the technical capabilities of teams</li> <li>Degree in Computer Science or related field, or equivalent work experience</li> </ul> Desired: <ul> <li>Experience with identity and access management, authentication protocols, and security architecture</li> <li>Familiarity with modern verification techniques including SMS/voice verification, biometrics, and TOTP</li> <li>Knowledge of technologies like OAuth, SAML, OIDC, WebAuthn, and zero-trust security principles</li> <li>Experience with fraud detection and prevention systems</li> <li>Background in developing APIs and SDKs with a focus on developer experience</li> <li>Understanding of telecommunications infrastructure and SMS/voice delivery systems</li> </ul> Location This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :$184,500.00 - $230,700.00</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $195,300.00 - $244,200.00</li> <li>Based in the San Francisco Bay area, California: 217,000.00 - $271,300.00</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until June 30th 2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

Principal Software Engineer

<h3>See yourself at Twilio</h3> Join the team as Twilio’s next Sales Compensation Senior Analyst. <h3>Who we are &amp; why we’re hiring</h3> Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. <h3>About the job</h3> Twilio is looking for a Senior Analyst of Sales Compensation to join our Sales Compensation team. In this role you will act as a trusted advisor for the Sales Organization in providing insight into performance results, policies, target reviews with stakeholders, and guiding Leadership through complex compensation cases. You will develop an intimate understanding of our Sales Incentive plans and policies and build strong partnerships with the Sales team and managers to address their needs and concerns. In addition, you will ensure employee data and targets are accurately provided to our stakeholders. This role is critical in providing tailored support and enhanced engagement to our Sales teams to motivate them to succeed. <h3>Responsibilities</h3> In this role, you’ll: <ul> <li>Develop relationships with your business partners and be the first point of contact to address Compensation questions and concerns from the Sales Organization</li> <li>Possess an intimate understanding of our sales incentive programs, systems, and policies</li> <li>Support Sales Compensation dashboards for internal and external stakeholders to provide visibility. </li> <li>Articulate complex calculations or concepts into easily digestible explanations, provide incentive statement and reporting enablement, and resolve escalations </li> <li>Manage quotas, employee, and hierarchy data from cross-functional teams to ensure precise Xactly set up and accurate compensation payments </li> <li>Analyze sales performance results and key compensation metrics by crafting executive presentations for company leadership and stakeholders</li> </ul> <h3>Qualifications </h3> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>3+ years of experience in Sales Compensation in Software / Technology industry</li> <li>1+ years of Sales Compensation results visualisation (Tableau is a +)</li> <li>Process oriented: capable of developing high level analysis of data integrity issues</li> <li>Intimate understanding of sales incentive programs</li> <li>Excellence in structuring complex problems, developing solutions, and crafting recommendations concisely and effectively</li> </ul> Desired: <ul> <li>Experience in Xactly or other Sales Incentive management programs</li> <li>Excellent project and program management skills</li> <li>Detail oriented with strong interpersonal and communication (written and verbal) skills</li> <li>Ability to quickly learn and navigate complex data models</li> <li>Ability to influence and build effective working relationships with all levels of the organization</li> </ul> <h3>Location</h3> <ul> <li>This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.</li> </ul> <h3>Travel</h3> We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. <h3>What We Offer</h3> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h3>Twilio thinks big. Do you?</h3> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. *Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $94,700.00 - $118,400.</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $100,300.00 - $125,300.00.</li> <li>Based in the San Francisco Bay area, California: $111,400.00 - $139,200.00.</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. Applications for this role are intended to be accepted until March 14, 2025 but may change based on business needs. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

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