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Ready to be a Titan? As a Customer Success Manager, Strategic Accounts, you’ll manage the long-term success of ServiceTitan’s largest customers, our strategic accounts (franchise systems and select multi-location enterprise customers). You’ll create partnerships with management contacts in strategic accounts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners and end users. The ideal candidate will be able to quickly learn new software, proactively manage accounts to meet internal and external goals, turn customers into partners, and be comfortable wearing many hats to meet changing customer and project needs. What you'll need:<ul> <li>Develop strong working relationships with corporate contacts in strategic accounts.</li> <li>Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users.</li> <li>Collaborate with customers and product managers to manage product enhancement requests.</li> <li>Act as a subject matter expert on custom product features for strategic accounts.</li> <li>Manage initiatives to increase product adoption, customer satisfaction and evangelism.</li> <li>Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly.</li> <li>Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses.</li> <li>Build and present business reviews and provide recommendations to reinforce the value of ServiceTitan.</li> <li>Act as an escalation point on customer support tickets.</li> <li>Update account and contact records for strategic accounts to ensure accurate reporting.</li> <li>Identify areas for improvement in the customer experience, both in our product and processes.</li> <li>Onboard new customers to ServiceTitan - Customer Success Managers primarily own the long term relationship with customers, but may assist with new customer onboarding as needed.</li> </ul> Qualifications:<ul> <li>5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success.</li> <li>Be a self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.</li> <li>Exceptional account management skills &amp; project management skills with strict attention to detail.</li> <li>Demonstrated ability in learning new software programs and identifying opportunities to use their full potential.</li> <li>A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues.</li> <li>Be a problem-solver who has a demonstrated ability to overcome challenges and ambiguity with creative solutions.</li> <li>Technical acumen is a plus</li> <li>Team player with strong communication and organizational skills, and an ability to “roll with the punches”.</li> <li>&lt; 15% travel nationwide.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $103,400 USD - $138,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Customer Success Manager, Strategic

Ready to be a Titan?At ServiceTitan we are on a mission to be the Operating System of the Trades. We’re looking for a Corporate Paralegal to support all aspects of our securities law and corporate reporting obligations, and enable the company to grow rapidly and lean into risk. This position will report to the company’s Deputy General Counsel – Corporate, M&amp;A and Securities, and be part of a growing Global Legal team. The Corporate Paralegal will work closely with teams across the organization on a wide range of corporate matters, including corporate governance, securities law compliance, capital markets and other strategic transactions, entity management, policy implementation and regulatory filings. The ideal candidate will be comfortable working independently in a fast-paced environment, willing to take on new projects and help out where needed. While our headquarters are in Glendale, CA, we are open to candidates who are remote (most of our team are!)What You'll Do: <ul> <li>You’ll support all aspects of ServiceTitan’s securities law compliance, corporate governance, and subsidiary management.</li> <li>Partner closely with the DGC and CLO on corporate governance processes including taking lead on general recordkeeping, preparation and organization of materials and minutes for Board of Director and Committee meetings, and maintaining corporate minute books.</li> <li>Lead on subsidiary formation, management, and compliance for all entities through our entity management platform, which includes working with our filing agent on state corporate filings, telecommunications filings, business licences, and drafting standard corporate paperwork.</li> <li>Support the preparation and filing of multiple SEC filings including 10-K, 10-Q, 8-K, and annual proxy statement.</li> <li>Run the company's processes for director &amp; officer questionnaires and related person transaction tracking.</li> <li>Partner with our Equity Team to manage Section 16 filings, help administer our preclearance program, and reviewing 10b5-1 plans</li> <li>Support our M&amp;A activity and other strategic transactions, including NDAs, due diligence, and virtual data site and post-closing administration and integration</li> <li>Assist the legal team and our partners with requests for information and documentation</li> <li>Other special projects including limited support for our intellectual property and real estate teams</li> </ul>What You'll Need: <ul> <li>5+ years of corporate paralegal experience in a top law firm and in-house public technology company legal team leading subsidiary management, and assisting with public company corporate governance, public reporting and transactional work.</li> <li>Exceptional verbal and interpersonal communication skills, can build strong relationships with colleagues, and can simplify corporate governance concepts and communicate them in easy-to-understand language.</li> <li>Extremely detail oriented, impressive organizational skills, and a practical approach.</li> <li>High degree of proficiency with Google Workspace, DocuSign and Adobe Pro DC.</li> <li>Willingness to roll your sleeves up and take on additional projects as necessary.</li> <li>Strong organizational and communication skills (both oral and written).</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $151,100 USD - $202,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Corporate Paralegal

Who We Are:We’re FieldRoutes, a leading cloud-based and mobile SaaS provider in the pest control and lawn care industries and a proud member of the ServiceTitan family since 2022. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the US, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.Ready to make your career move?The Software Engineer in Test (SEiT) will be responsible for ensuring high quality performance and load test deliverables. Additionally, this person will utilize modern enterprise tools and processes with fast feedback to the product team of performance metrics and results. Our team of Software Engineers in Test (SEiT's) are engaged in writing frameworks and tools to test our products. Our Software Engineers in Test (SEiT's) leverage open-source technologies and other tools to improve test coverage and increase the quality of our software.SEiT's at FieldRoutes understand software internals, debug code, automate repetitive tasks, and implement new tools and frameworks needed to streamline our quality processes. Our SEiT's work directly with both Software Engineers and Quality Assurance Specialists to understand product features, review technical designs, and implement automated test tools to help deliver quality features with efficiency. Our SEiT's understand customer usage models and can develop test plans and test cases that approximate real-world environments and scenarios.What You Will Do:<ul> <li>This position is a hands-on technical role that will assist with designing, developing, and implementing performance &amp; load testing solutions while working closely with cross functional partners</li> <li>Be involved in creating, reviewing, and validating performance non-functional requirements and technical specifications</li> <li>Continuously evaluate ways to drive process improvements that involve performance testing and monitoring</li> <li>Collaborate with developers and product owners to contribute to planning and design, review product code, and formulate test scenarios.</li> <li>Develop test automation frameworks and automated tests on multiple application platforms, such as mobile and web, build test scenarios, and construct regression, integrations, performance, and acceptance tests.</li> <li>Create and maintain appropriate test data.</li> <li>Understand the product code and how it interacts with different components.</li> <li>Understand project documents, user stories, and product objectives to create and execute tests.</li> <li>Investigate customer problems and create automated tests to recreate them.</li> <li>Research test tools, methodologies, and trends and upgrade existing practices and processes.</li> <li>Be a key contributor to the architectural design of the software for testability.</li> <li>Design testing framework software components using object-oriented techniques.</li> <li>Code and debug testing framework software components for all layers of our product.</li> <li>Develop detailed unit tests for all your code.</li> <li>Be an active leader in the continuous improvement of our quality and development processes.</li> </ul>What You’ll Need:<ul> <li>BS in Computer Science or equivalent combination of technical education and work experience of minimum 6 years</li> <li>5+ years of experience in developing automated tests</li> <li>Experience setting up the framework for performance testing</li> <li>Mobile testing experience with physical devices and cloud based device testing</li> </ul>Preferred Skills Requirements:<ul> <li>Understanding of software testing methodologies, life cycle and processes</li> <li>Experience developing high quality test strategies and test automation tools and frameworks</li> <li>Strong, object-oriented design and coding skills (C#, .Net Core, Web API, JavaScript)</li> <li>Experience with performance testing (load, stress, spike)</li> <li>Experience with distributed (multi-tiered) systems and relational databases (T-SQL)</li> <li>Experience with automated Unit Testing (MSTest, nUnit, xUnit, etc.)</li> <li>Strong technical knowledge, with hands-on experience in understanding &amp; assessing performance and managing systems development in new and established computing architectures and environments (e.g., client/server, Web, mobile)</li> <li>Hands-on experience using performance test tools like Load Runner (Performance Center), Neoload, JMeter, K6, etc.</li> <li>Strong expertise on varied protocols like Web, API, Mobile, DB, Citrix, etc.</li> <li>Proficiency in MS SQL Server, SQL and data manipulation, and tuning </li> <li>Experience in any of Application Performance Monitoring tools like Azure AppInsights, Dynatrace, Newrelic, Splunk, App Dynamics, etc.</li> <li>Ability to use load tools to monitor, gather, and report application performance</li> <li>Knowledge of performance bottlenecks and end-to-end performance measures (server response time, throughput, latency, etc.)</li> <li>Ability to troubleshoot issues in the performance test environment</li> <li>Experience with Git is a plus</li> <li>Experience using Jira and Confluence is a plus</li> <li>Angular (version 2 or latter), Typescript experience is a plus </li> </ul>Where You’ll Work:Employees for this position will be remote.Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $136,600 USD - $182,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Software Engineer in Test (Performance Testing)

Ready to be a Titan? You will become an important member of the Pro Product Excellence team, influencing the company's continued success, and helping shape the future of the service industry. You will actively manage and develop a portfolio of residential and commercial service companies, playing a key role in ensuring company revenue and customer success. What you’ll do:<ul> <li>Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment.</li> <li>Analyze product adoption data and account trends related to Pro Products to identify actionable insights, customized solutions, and potential risks.</li> <li>Evolve and diversify your Pro Product knowledge enabling your ability to handle a variety of customer questions and assess product fit.</li> <li>Cultivate a strong partnership with the Pro Implementation and Pro Account Management team, providing feedback on onboarding, product utilization, and opportunities across tenants.</li> <li>Drive an amazing ongoing customer experience through optimization discussions, specialized support, and demonstrating extreme ownership over customer outcomes.</li> <li>Create a high-trust environment that fosters positive customer sentiment for referrals, social connection, and future adoption.</li> <li>Participate and engage in an active feedback loop with Product, ensuring customer experience and quality of life needs are translated effectively.</li> </ul> What you’ll need:<ul> <li>2+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry as a GM, Ops Manager, or similar role.</li> <li>BA/BS degree preferred.</li> <li>Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail.</li> <li>Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority.</li> <li>Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude.</li> <li>Intermediate level understanding of value drivers in recurring revenue business models.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $65,200 USD - $86,800 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Pro Product Specialist

<h2>Ready to be a Titan?</h2>We’re looking for a Director of R&amp;D Operations to optimize operations for our software development teams at ServiceTitan. This role focuses on building and scaling best-in-class processes and automation to help our engineering and product teams deliver high-quality software faster and more efficiently. You will lead initiatives to improve release cycles, reduce manual workflows, and automate operational tasks across key areas like release management, Agile practices, PDLC, Bug SLAs, and release enablement (GTM).Additionally, you’ll own headcount planning and administration to ensure we hire the right roles at the right time, while managing pacing to our R&amp;D operating budget, ensuring effective resource allocation to achieve business outcomes.This role is ideal for a strategic operator and problem-solver who thrives in a fast-paced environment with a deep understanding of software development processes and a passion for optimizing how teams build and ship software.What You’ll Do:<ul> <li>Optimize Software Development Operations: Design and implement scalable processes that improve efficiency and quality for product and engineering teams.</li> <li>Lead Release Process Transformation: Drive continuous improvement of release practices for both monolithic and microservices-based systems, reducing cycle times and improving quality.</li> <li>Automate Operational Workflows: Identify and implement automation opportunities to reduce manual effort across release management, PDLC, Agile, Bug SLAs, and release enablement processes.</li> <li>Headcount Planning &amp; Resource Management: Own headcount administration to ensure we hire and deploy resources strategically. Partner with talent acquisition and finance to manage hiring forecasts and backfill reviews, ensuring expenses align with business goals and supporting leadership with accurate forecasting and reporting.</li> <li>Define and Track Key Metrics: Build dashboards and KPIs to measure release efficiency, automation impact, team productivity, and budget utilization. Use data-driven insights to drive improvements.</li> <li>Cross-Functional Collaboration: Partner closely with engineering, product management, DevOps, QA, and finance to ensure alignment on operational goals, automation initiatives, and resource planning.</li> <li>Team Leadership: Lead and develop a high-performing team of program managers and operators, fostering a culture of continuous improvement and operational excellence.</li> </ul>What You’ll Bring:<ul> <li>Extensive Experience in Software Development Operations: 10+ years in operations, program management, or release management for software development teams, with a focus on optimizing processes at scale.</li> <li>Deep Knowledge of Software Development Processes: Proven expertise in release processes, PDLC, CI/CD pipelines, and automation within product and engineering organizations.</li> <li>Automation Mindset: Hands-on experience identifying and implementing automation across manual processes in Agile, release management, and bug resolution workflows.</li> <li>Budget &amp; Resource Management Expertise: Prior experience managing large budgets ($10M+), with a focus on headcount planning, resource allocation, and financial reporting.</li> <li>Data-Driven Leadership: Strong ability to define and track success metrics, leveraging data to inform decisions and continuously improve operations.</li> <li>Cross-Functional Leadership: Demonstrated success partnering with product, engineering, DevOps, and business teams to align on strategic priorities and execute operational improvements.</li> <li>Hands-On, Strategic Problem Solver: Comfortable with both high-level strategy and tactical execution, driving operational excellence across complex teams.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $221,400 USD - $296,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Director, R&D Operations

We’re Service Titan, a ServiceTitan company We’re Service Titan, the leading SaaS provider for trades businesses. Our cloud-based business management system enables contractors to grow their business, streamline operations, provide insights, and ultimately impress their customers. When you join our team, you’ll be a part of one of the fastest-growing companies, with an award-winning culture that’s been celebrated by multiple Business Journals and Inc. Magazine. Trusted by thousands of premier field services leaders in the U.S. and Canada, our solutions empower our clients to make better business decisions for their company. Ready to make your career move?Service Titan is excited to announce an opening for an Associate Strategic Development Manager. Service Titan is aggressive in growth and looking for a dynamic individual to support our strategic accounts team in sourcing Service Titan’s business applications software/solutions and related services to prospective commercial mega customers. This position will play an invaluable role in the company’s overall growth strategy focusing on mega, top tier enterprise clients. This position is a high visibility role and requires expertise in working with large complex organizations, executive management support, at the highest levels and exceptional collaboration skills in working with internal resources to include Solution Engineering, Partnerships, Pro Products, Client Services, FP&amp;A and the Product teams. What You’ll Do: <ul> <li>Support in the Development of new mega enterprise business to sell Service Titan’s product and services through relationships, cold calling, trade shows and conferences</li> <li>Act as a support contact and for prospects throughout sales cycle</li> <li>Source prospective client’s for pipeline</li> <li>Generate new business opportunities through outbound cold calling campaigns, generating pipeline to hit an individual quota and conversion metrics per company standards.</li> <li>Coordinate meetings with various internal stakeholders and prospective customers</li> <li>Project and Manage open Campaigns/Sequences via email, task and call completion.</li> <li>Contact and qualify in-bound leads, complete needs assessment and scheduling demos for sales consultants.</li> <li>Identify client needs and collect appropriate products/services for client needs.</li> <li>Proactively seek new business opportunities in the market.</li> <li>Assist in sales collateral and deal organization throughout the sales process to progress deals in a positive direction.</li> <li>Report to the Sales Development Supervisor and work closely with team focused on Strategic Accounts.</li> <li>Stay up to date with new products/services and new pricing/payment plans.</li> <li>Travel is required </li> </ul> What You’ll Need: <ul> <li>High school diploma is required, bachelor’s degree is strongly preferred.</li> <li>Excellent interpersonal, communication and presentation skills</li> <li>Ability to multi-task in a fast-paced environment </li> <li>3+ Years of SDR experience with calling into large accounts required, 5+ years of industry experience preferred.</li> <li>Strong skills on presentation products; Microsoft Word/Excel/Powerpoint or Google suite Docs/Sheets/Slides</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $65,000 USD - $69,600 USD + commissions. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.

Associate Strategic Development Manager

Ready to be a Titan?Join ServiceTitan's Engineering leadership team and play a pivotal role in shaping the future of our data and AI capabilities. We're seeking a visionary Senior Director of Engineering to drive innovation across our Data Platform and Machine Learning Platform, with a focus on building a real-time data lake and pioneering Agentic AI solutions.In this role, you'll lead a talented team of engineers and architects, fostering a culture of excellence and driving the development of cutting-edge platforms that empower our business and customers. We thrive on solving complex problems, embracing modern technologies, and delivering high-quality, scalable solutions.What you'll do: Strategic Leadership:<ul> <li>Provide strategic vision and technical leadership for both the Data Platform (real-time data lake) and ML Platform (Agentic AI development).</li> <li>Collaborate with senior engineering, product, and business leaders to align platform development with business objectives.</li> <li>Drive the adoption of best practices in data engineering, machine learning, and software development.</li> </ul>Data Platform Innovation:<ul> <li>Lead the development and evolution of our next-generation, real-time data lake, enabling seamless data ingestion, processing, and analysis.</li> <li>Architect and implement scalable data pipelines, optimizing for latency, cost, and throughput.</li> <li>Define and enforce data management practices, including data modeling, ETL, and data warehousing principles.</li> <li>Implement data streaming solutions that enable real time analysis of data.</li> </ul>ML Platform &amp; Agentic AI:<ul> <li>Spearhead the development of our ML Platform, with a focus on leveraging Agentic AI to create innovative solutions.</li> <li>Drive the research, evaluation, and implementation of cutting-edge AI/ML techniques and tools.</li> <li>Lead the teams that develop the infrastructure and tools needed to support Agentic AI model development and deployment.</li> </ul>Team Leadership &amp; Growth:<ul> <li>Lead, mentor, and grow a diverse, multi-location team of data engineers, ML engineers, and architects.</li> <li>Foster a culture of collaboration, innovation, and continuous improvement.</li> <li>Partner with the CTO to manage career paths and talent development.</li> <li>Cross-Functional Collaboration:</li> <li>Collaborate with product managers, data scientists, and business stakeholders to deliver high-impact solutions.</li> <li>Represent ServiceTitan in the technology community and build strong relationships with customers.</li> <li>Partner with peer engineering executives to ensure a cohesive engineering organization.</li> </ul>Operational Excellence:<ul> <li>Drive project execution throughout the entire software development lifecycle, mitigating risks and ensuring timely delivery.</li> <li>Implement and maintain robust monitoring, alerting, and debugging systems.</li> </ul>What you'll need: <ul> <li>~15 years of software engineering experience, with at least 7 years in a leadership role.</li> <li>Proven experience building and scaling high-performance data platforms and machine learning systems.</li> <li>Deep expertise in data streaming technologies (e.g., Kafka, Azure Event/IoT Hub, Kinesis).</li> <li>Extensive experience with data pipeline tools (e.g., Azure Data Factory, Flink, Spark, Pinot, Clickhouse).</li> <li>Strong understanding of cloud-based data storage and databases (e.g., Azure Data Lake, Snowflake, Synapse).</li> <li>Experience with infrastructure automation (Docker, Kubernetes).</li> <li>Experience with modern ML platforms and Agentic AI toolchains.</li> <li>Proficiency in data workflow management (e.g., Airflow, dbt).</li> <li>Strong understanding of distributed systems and RESTful APIs.</li> <li>Excellent communication and technical writing skills.</li> <li>Experience with Microsoft technology stack and related development tools.</li> <li>Demonstrated ability to adapt to new technologies and learn quickly.</li> <li>B.S., M.S., or Ph.D. in Computer Science, Engineering, or a related field.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $269,000 USD - $359,800 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Director, Data & AI Platforms

Ready to be a Titan? We’re looking for a Senior HRBP to join our People team at ServiceTitan. In this role, you’ll partner closely with leaders and talent across select key functions within the organization as we focus on scaling the organization and everything that comes along with that. Driving impact for our customers is critical to our mission, but equally important is the environment and culture in which the teams operate to achieve and those outcomes. The HRBP team plays a key role in our organization to achieve the extraordinary and the ideal candidate will contribute at both hands-on and strategic levels. We are looking for someone who has been exposed to scaling teams in a fast-paced, remote environment while touching each step of the employee lifecycle. This position requires establishing yourself as a trusted and knowledgeable partner to your business teams, being proactive, curious and solutions minded, and acting as an owner in everything you do. It requires a desire to roll up your sleeves and help make us even better at what we do for our next phase of growth. What you'll do: <ul> <li>Provide strategic thought partnership and coaching to our leaders in leading and scaling high performing, ambitious teams with business outcomes in mind. </li> <li>Coach and advise across all levels of the organization on a variety of components impacting our Titans; including change management, performance management, people and team dynamics, organizational design, rewards and recognition, and employee relations concerns.</li> <li>Build effective relationships while modeling and inspiring a culture of mutual accountability, grit, constructive collaboration, and high quality ownership and execution of outcomes.</li> <li>Identify and drive organizational-wide opportunities and initiatives that scale impact and meaningfully add value to our Titans and teams. </li> <li>Lead, collaborate and execute with the broader People Ops team to roll out all key people programs and processes around compensation reviews, DEI, Total Rewards, and Learning &amp; Development programs for your groups.</li> <li>Leverage data to identify themes and influence solutions. </li> </ul> What you'll need: <ul> <li>8+ years of HR business experience, ideally with at least 4+ years of experience as a strategic HR business partner in a scaling environment.</li> <li>Well-rounded experience with a variety of HR disciplines such as employee relations, organizational design, performance management, and talent development.</li> <li>Experience supporting organizations based both remotely and internationally.</li> <li>Comfort in navigating complex situations and operating in a fast-paced, sometimes ambiguous environment. An ability to identify root issues and coach/influence leaders and employees. </li> <li>A deep level of curiosity and strong business acumen to be able to proactively connect the dots and make sound decisions using great judgment.</li> </ul> Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $151,100 USD - $202,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Human Resources Business Partner

Ready to be a Titan?We are seeking a highly skilled and creative strategy leader to join our team. The ideal candidate will have a proven track record in leading strategic projects helping to transform the marketing organization as well as own planning and create a performance driven-culture to support the growth and success of the company. What you'll do:<ul> <li> Coordinate across the marketing organization to help refine operations as we drive towards common goals. </li> <li>Work hand-in-hand with brand and campaign teams to identify opportunities and risks to best deliver analysis and action plans ensuring that action is being taken and that all needed information is being communicated broadly to the right parts of the organization. </li> <li>Lead strategic initiatives; driving discussions and critical decisions around key activities working directly with leadership to communicate plans and gain buy-in for strategic initiatives. Communicate progress against KPIs for strategic priorities. </li> <li>Build and nurture key relationships with marketing leadership for input. </li> <li>Responsible for the planning process ultimately creating the annual marketing strategy by short, mid and long term priorities. </li> <li>Cross-collaborate with Marketing and Sales to align teams and ensure the delivery and progress on strategy. </li> <li> Develop alignment with teams outside of marketing, including RevOps, finance, sales and success for input and awareness of marketing strategy.</li> <li>Identify new ways for ServiceTitan to drive priorities. </li> </ul>What you'll need:<ul> <li>Bachelor's degree in Marketing, Communications, or related field. Master's degree is a plus.</li> <li>5+ years of experience in marketing, with a focus on integrated marketing campaigns.</li> <li>Proven track record of developing and executing planning and process improvement.</li> <li>Strong analytical skills with the ability to interpret data and insights to inform marketing strategies and decisions.</li> <li>Excellent communication skills, both written and verbal, with the ability to effectively present ideas and information to stakeholders at all levels.</li> <li>Creative thinker with a passion for innovation and staying ahead of industry trends.</li> <li>Strong leadership skills with the ability to motivate and inspire team members to achieve excellence.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $136,600 USD - $182,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Marketing Strategy Lead

Ready to be a Titan? We’re looking for a HRBP to join our team partnering with the Go-to-Market Teams at ServiceTitan. In this role, you’ll partner closely with managers and talent across Sales, Marketing and Sales Enablement teams as we focus on scaling the organization and everything that comes along it. Achieving the extraordinary is critical to our success, but equally as important is the environment and culture in which the teams operate to achieve those results. The HRBP team plays a valuable role in supporting the business and the ideal candidate will contribute at both hands-on and strategic levels. We are looking for someone who has been exposed to a fast paced environment supporting exempt employees across the US and Canada primarily. This position will play a critical role by serving as a key business partner to work on people-related opportunities, resolve challenges and in paving the way for best-in-class employee experience. While you’re not expected to have all the answers, you are expected to be curious, ask for help, and use excellent judgment. What you'll do:<ul> <li>Coach and advise managers and team members on a variety of topics impacting employee experience, including performance management, people and team dynamics, and employee relations concerns.</li> <li>Build relationships while modeling and inspiring a culture of mutual accountability, constructive collaboration, and high quality execution.</li> <li>Partner with teams to keep a pulse on what’s going on within their organizations and how this may impact the business </li> <li>Support in organizational-wide initiatives and projects, including workforce planning, and organizational effectiveness.</li> <li>Execute business practice/work process improvements to identify opportunities for leveraging and deploying our talent and ensure people-related initiatives have ROI that add to organizational value and output.</li> <li>Collaborate and partner with the broader People Ops team to roll out all key people processes around compensation reviews, DEI, benefits, and learning &amp; development programs.</li> <li>Be a trusted advisor and partner on all people-related matters.</li> </ul>What you'll bring: <ul> <li>5+ years of HR business experience, ideally with at least 5+ years of experience as a strategic HR business partner in a scaling environment.</li> <li>Well-rounded experience with a variety of HR disciplines such as employee relations, organizational design, performance management, and talent development.</li> <li>Experience supporting exempt and nonexempt employees. </li> <li>An ability to coach and influence leaders and employees. </li> <li>A deep level of curiosity and strong business acumen to be able to proactively connect the dots and make sound decisions using great judgment.</li> <li>Experience operating in a fast-paced, sometimes ambiguous environment.</li> <li>Nice to have: Experience working with employees based in Canada.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $124,400 USD - $166,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

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