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Ready to be a Titan? Reporting to the VP of Platform, this role is crucial for ServiceTitan’s next phase of growth and scale. We are sitting on a vibrant set of functionality and customer use cases that ServiceTitan will need to construct, enhance, and scale 10X. For this upcoming phase of our continued growth, our software platform requires a transformation to a fully distributed set of service domains (powered by Micro/Macro-services) with clean, well-defined interfaces and independent operational and scale characteristics. This role is chartered to lead this transformation by defining the shape of our North Star distributed systems architecture, including technology choices, scaffolding services, monitoring tools, logging and tracing systems, API gateways, keys and certificate management paradigms, definition of bounded contexts and inter-service call patterns. This leadership role will be on point for technical leadership across our Infrastructure Platform, SRE, Operations Center, and Tools teams to deliver a multi-region, high availability, disaster-recoverable infrastructure platform and product foundation atop Azure, our underlying cloud substrate. What you'll do:<ul> <li>Technical ownership of system architecture target state, roadmap, execution, and evolution as we move to a distributed system with bounded Contexts and Microservices across our infrastructure and platform layers to build out our cloud-based stack for scale, performance, and security.</li> <li>Key leader of the “Technical Architecture Group” for the company, including advising, aligning, and streamlining key decisions for shared technology in partnership with Engineering management and other Principal Architects.</li> <li>Unifying our vision and aligning all engineers around a focused set of architectural principles.</li> <li>Essential hands-on code ownership of a few crucial components of our technical stack.</li> <li>Work closely with Recruiting — in particular, interview candidates and co-own activities related to lead generation (e.g. tech talks) and screening (HackerRank tests)</li> <li>Frequently present at public venues, including internal technology sessions, conferences, executive meetings, and customer briefings explaining our technology, product, and stack.</li> <li>Communicate effectively with cross-functional teams, engineers, Product Managers, customers, and partners</li> <li>A key mentor and guide for engineers across engineering as a whole.</li> <li>Participate in technical calibration sessions.</li> <li>Contribute to the roadmap and resource planning</li> <li>Review, advise, and coach teams in Platform and Infrastructure on architecture and design to ensure the engineering teams are building correctly for scale, performance, and cost.</li> </ul>What you'll bring:<ul> <li>10+ years of industry experience, including with large-scale enterprise web/saas applications</li> <li>First-hand experience with a cloud transformation as well as unraveling a monolithic codebase to a system of highly available microservices with exceptional performance and load resiliency.</li> <li> Strong technical knowledge in the areas of: <ul> <li>Microsoft .NET technology stack (C# / .NET,<a href="http://asp.net/" target="_blank"> ASP.NET</a> MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other) preferred. (Java based stack experience acceptable with a keen adaptability for new technologies.)</li> <li>Git, unit testing, debugging, profiling, IDEs, JIRA and other tools that are typically used by developers on Microsoft technology stack.</li> <li>Continuous integration and continuous delivery methodologies and tools (TeamCity or similar).</li> <li>Performance / reliability monitoring tools (e.g. New Relic, DataDog, Application Insights)</li> <li>Log / Metric collection and analysis tools (e.g. Elasticsearch-Logstash-Kibana, DataDog, Interana).</li> <li>Strong expertise &amp; experience with the majority of Kubernetes, Functions/Serverless computing, Distributed messaging systems (Kafka, Event Hubs, SQS etc), Data Lakehouse architectures (e.g. Snowflake, Databricks Delta) and API gateways will be crucial to the success of this role.</li> <li>Administration and building automation for Azure, AWS or other public cloud technology</li> <li>Experience with large scale 3rd party integrations including Accounting, ERP, HRIS systems and Ad exchanges.</li> <li>Experience with API surfaces for Developer ecosystems.</li> </ul> </li> <li>Ability to empathize with our users and champion their experience.</li> <li>Ability to roll up sleeves and develop blueprint codebases for cornerstone technical systems.</li> <li>Exceptional communication skills including interpersonal as well as public speaking. Ability to present and communicate vision is paramount for the success of this role.</li> <li>A talent magnet, this leader will bring the best and the brightest to the best vertical SaaS product company for the trades industry.</li> <li>A non-negotiable need for this role will be a high EQ and a strong inclination to build a highly effective, diverse team where all members feel respected and included and can bring their whole selves to the job. </li> <li>BA/BS Computer Science or a related discipline. MS/PhD highly desirable from a top-tier university.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $242,000 USD - $302,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Principal Software Architect, ServiceTitan Infrastructure Platform

.Who We Are: We're Aspire, the leading SaaS provider for the landscaping and commercial cleaning industries and a proud member of the ServiceTitan family since 2021. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the US and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.Ready to make your career move?The Client Success Manager (CSM) will be responsible for proactively engaging clients and serve as a trusted advisor to our clients, leading to retention and strong adoption of our products allowing Aspire to support clients in attaining their own objectives using our solutions while driving revenue growth. The CSM will develop client relationships that promote retention and loyalty. This position takes a proactive approach to ensure the client is realizing value from the Aspire solution through solution adoption, expansion of services and making sure the client is satisfied.What you’ll do:<ul> <li>Leverage deep business and industry knowledge to partner with clients to help increase sustainable proven value so they achieve their strategic goals and desired outcome through their interactions with Aspire. </li> <li>Establish and improve relationships with clients through proactive and regular communication that monitors overall client 'health'. (i.e. business value reviews).</li> <li>Act as subject matter expert SME on the Aspire software staying current on product offerings and serving as point of contact for all needs (e.g. new products, upgrades/migrations, training materials, service programs).</li> <li>Serve as the account/relationship manager for approximately 50-100 clients.</li> <li>Create success plans for clients that outline their critical success factors, metrics for success, potential issues, and provide recommendations.</li> <li>Develop case studies, KPIs, and metrics related to products and solutions, client retention and churn, and department success. </li> <li>Work cross functionally with internal teams including implementation, Training, Sales and Aspire Care teams to ensure clients are transitioned properly. </li> <li>Develop a working knowledge of the performance of the accounts by monitoring client activity to identify any changes in performance that may indicate a service or other issue.</li> <li>Provide feedback to the product team on new features and offerings that our key clients have identified.</li> <li>Identify opportunities to sell additional services to clients and passing opportunities on to Sales. </li> <li>Leverage client relationships as needed for prospect references. </li> </ul>What you’ll bring:<ul> <li>Bachelor’s Degree in business or related field. </li> <li>Three to five years of experience in B2B Account Management or Client Success experience (SaaS industry strongly preferred)</li> </ul>Preferred experience and/or exposure to the following: <ul> <li>Proven client success professional with strong ability to articulate vision, strategy, and plans. Experienced working within matrixed environments. </li> <li>Experience with CRM platforms (i.e. Salesforce, HubSpot)</li> <li>Ability to work effectively with internal and external partners to resolve issues and manage escalations at both the business owner and executive levels</li> <li>Strong verbal and written communications skills. The ability to interact effectively at all levels of an organization and cross functionally; influence and advocate on behalf of the client.</li> <li>Ability to anticipate change and proactively adjust priorities and strategies accordingly. Ability to work both in a team, and independently, to make the best decisions for our clients.</li> </ul>Where you’ll work:Our headquarters is located in Chesterfield in St. Louis County. This position is fully remote.Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $66,000 USD - $94,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Client Success Manager

Ready to be a Titan? We’re more than just a B2B software company, we’re digitizing the trades- a trillion-dollar global industry that employs more than five million people in the US alone. Founded by first generation immigrants and backed by top investors, we’re building an all-in-one solution to propel contractors to new levels of prosperity. Recognized by Forbes as one of the top cloud companies, we’re pairing our deep industry knowledge with technical expertise to change the lives of everyday people who care for our homes and communities. While our vision is bold, we always stay humble. Join us. We’re just getting started. As a Program Facilitator, you will help initiate and drive conversations among customers and partners about best workflow practices in running their business and utilizing ServiceTitan. Helping to design and execute on industry-relevant programs, these trainings facilitate connections between our product and successful business outcomes such as increasing company revenue and operational efficiency.What You’ll Do:<ul> <li>Facilitate group sessions and empower our customers to help each other’s businesses grow. </li> <li>Be a trusted expert on both “how” and “why” our customers use ServiceTitan - Provide expert-level and relevant product guidance to customers to help them meet their business objectives</li> <li>Continuously improve and promote customer-facing programs (ex. Project Ember &amp; SparkSessions), aimed at increasing adoption and making our customers raving fans. Assist with development of new programs as opportunities arise.</li> </ul>What You’ll Bring:<ul> <li>3+ years of combined experience across customer relationship management + innovating &amp; delivering exceptional training</li> <li>Consistent track record of taking initiative and contributing to the evolution of a customer-focused program</li> <li>Experience incorporating change management principles into training programs to promote adoption &amp; minimize resistance</li> <li>Excellent ability to multi-task the design, development, and execution of multiple projects simultaneously in a fast-paced environment.</li> <li>Ability to create supporting content (e.g. handouts &amp; process documentation) to support instructor-led training &amp; certification courses</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $66,000 USD - $94,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Program Facilitator

Ready to be a Titan? We’re looking for a HRBP to join our team partnering with a variety of groups here at ServiceTitan. In this role, you’ll partner closely with managers and talent across our Finance, People, and Live Services teams as we focus on scaling the organization and everything that comes along with that. Achieving the extraordinary is critical to our success, but equally as important is the environment and culture in which the teams operate to achieve those results. The HRBP team plays a valuable role in supporting the business and the ideal candidate will contribute at both hands-on and strategic levels. We are looking for someone who has been exposed to a fast paced environment supporting both exempt and non-exempt employee populations across the US and Canada primarily. This position will play a critical role by serving as a key business partner to work on people-related opportunities and resolve challenges and in paving the way for best-in-class employee experience. While you’re not expected to have all the answers, you are expected to be curious, ask for help, and use excellent judgment. What you'll do:<ul> <li>Coach and advise managers and team members on a variety of topics impacting employee experience, including performance management, people and team dynamics, and employee relations concerns.</li> <li>Build relationships while modeling and inspiring a culture of mutual accountability, constructive collaboration, and high quality execution.</li> <li>Partner with teams to keep a pulse on what’s going on within their teams and how this may impact the business </li> <li>Support in organizational-wide initiatives and projects, including workforce planning, and organizational effectiveness.</li> <li>Execute business practice/work process improvements to identify opportunities for leveraging and deploying our talent and ensure people-related initiatives have ROI that add to organizational value and output.</li> <li>Collaborate and partner with the broader People Ops team to roll out all key people processes around compensation reviews, DEI, benefits, and learning &amp; development programs.</li> <li>Be a trusted advisor and partner on all people-related matters.</li> </ul>What you'll bring: <ul> <li>5+ years of HR business experience, ideally with at least 4+ years of experience as a strategic HR business partner in a scaling environment.</li> <li>Well-rounded experience with a variety of HR disciplines such as employee relations, organizational design, performance management, and talent development.</li> <li>Experience supporting exempt and nonexempt employees. </li> <li>An ability to coach and influence leaders and employees. </li> <li>A deep level of curiosity and strong business acumen to be able to proactively connect the dots and make sound decisions using great judgment.</li> <li>Experience operating in a fast-paced, sometimes ambiguous environment.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $86,000 USD - $124,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

HR Business Partner

Ready to be a Titan? Play a pivotal role as a Senior Data Engineer. The Convex product at ServiceTitan leverages rich data on virtually every commercial property in the country to provide our users with powerful tools and insights. As a Senior Data Engineer, you will be at the heart of our data-driven products, implementing scalable platforms and ensuring efficient data movement across various sources and systems. If you share our values of building for perfection, embracing modern tools, and solving complex problems, you might find yourself in a perfect company. What You'll Do:<ul> <li>Design and implement reusable solutions and architectures for data sharing and processing use cases.</li> <li>Support and improve our multi-tenant data pipeline, processes, infrastructure, and stack.</li> <li>Drive end-to-end performance, scaling, observability, and monitoring of our platforms.</li> <li>Create data governance models, including assets, relationships, domains, and communities.</li> <li>Work closely with multiple partner teams to build cross-functional customer solutions.</li> <li>Develop self-service data and analytics capabilities to empower users to navigate our data ecosystem.</li> <li>Automate quality monitoring and respond to alerts when data delivery SLAs are not being met.</li> <li>Assess and recommend architecture frameworks, design, and implement high-performance complex solutions to support data and analytical products.</li> <li>Evaluate and implement efficient distributed storage and query techniques.</li> <li>Champion high-quality code with corresponding test coverage. Participate in regular code reviews and engage in constructive discussions.</li> <li>Implement CI/CD and other automation techniques to streamline data ingestion and delivery processes.</li> <li>Champion Data Governance, Compliance, and Security best practices.</li> </ul>What You'll Bring<ul> <li>B.S. or M.S. degree in Computer Science or related technical field or equivalent practical experience.</li> <li>5+ years of software backend/data engineering experience, including familiarity with data modeling, ETL, schema, and system design, roadmap planning, batch processing, implementation, maintenance, and documentation.</li> <li>Professional development experience in languages such as Python, Scala, or Go.</li> <li>Experience with large-scale distributed storage and database systems (e.g., Postgres, ElasticSearch, Cassandra, Hadoop, etc).</li> <li>Hands-on experience building Spark applications or similar Big Data pipelines/frameworks/services (e.g., Hadoop, Hive, Kafka, Presto, Beam, Parquet, Avro, etc.)</li> <li>Sound knowledge about database concepts such as transactions, indexing, concurrency.</li> <li>Effective communicator; able to help drive the data engineering roadmap and keep stakeholders updated.</li> <li>Familiarity with API integrations and development on respective CRM platforms.</li> <li>Some understanding of data-science &amp; machine-learning data use cases.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $126,000 USD - $182,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Data Engineer

Ready to be a Titan? ServiceTitan is looking for a Senior Front-End Engineer to help us build smart, compelling and intuitive client-side applications for our products. This is an exciting role for an engineer to come in and develop the major client-side features in a rapidly growing, fast-paced environment. We build for product excellence, focus on smart solutions through innovation and technology, have an amazing growth-oriented culture, and love to solve complex problems. If you share the same values, you should consider joining us in our efforts to achieve the extraordinary! You will be primarily responsible for creating and maintaining complex web-based solutions. Some tasks will require understanding and modifying server-side APIs written in a strongly-typed web application framework (to establish the contract between the Frontend and the Backend). You will work closely with product, design and the rest of the engineering team to develop and deliver scalable, secure, rock-solid, production ready features. You will be expected to iterate rapidly while delivering high-quality outcomes.What You’ll Do:<ul> <li>Deliver scalable, reliable solutions to complex business problems</li> <li>Own applications that are critical to the success of our customers and our business</li> <li>Drive frontend architecture and design decisions (we are developing with MFEs)</li> <li>Partner with engineering leaders across teams to drive our vision and lay the foundations for long-term technical excellence</li> <li>Collaborate with world-class engineering, product and design teams to design solutions to customer problems</li> <li>Develop and maintain sufficient test coverage for all features in partnership with the QA automation engineers</li> <li>Value mentorship and enjoy helping engineers around you grow</li> </ul>What You’ll Bring:<ul> <li>You have 7+ years of experience building scalable web applications with React, utilizing modular approach (MFEs)</li> <li>You have created and maintaining JSON Web APIs backed by databases in any strongly-typed back end development framework</li> <li>You take pride in both delivering delightful user experiences and in championing technical excellence</li> <li>You’re excited to work collaboratively with engineering, product, design in a cross-functional team setting</li> <li>You’re eager to contribute your ideas and experiences to help us continuously improve as a product and as a company You enjoy working on GitHub repos which are setup for CI/CD, automated testing</li> <li>You have strong communication skills and can easily exchange ideas in a distributed environment</li> </ul>Tech Stack:<ul><li>Our applications are built on React, TypeScript, Styled Components, GraphQL, MongoDb, Jest, Cypress, .NET</li></ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $124,000 USD - $178,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Software Engineer, Front End

Ready to be a Titan?ServiceTitan is actively seeking a results-driven Group Product Manager to lead our Scheduling &amp; Capacity team of product managers, encompassing both core and Pro Products. The Scheduling &amp; Capacity team aims to deliver automatic, scalable experiences that empower contractors to easily and effectively match technician availability to customer demand in order to meet their business objectives. This role is crucial to our operations, as our capacity engine touches products and experiences across the ServiceTitan ecosystem, and Scheduling Pro is a key piece of our Pro Product portfolio and contributor to overall business growth. As the Leader for our Scheduling &amp; Capacity product ecosystem, you'll be responsible for creating intuitive and flexible experiences that not only enable job scheduling but also provide our customers with insights and automation to ensure they book the right jobs at the right time to maximize their business results. You'll be tasked with guiding product initiatives from their starting point to their market launch, ensuring they meet market needs and provide real benefits to our customers. This role offers a unique chance to use industry best practices and your own creativity to improve the experience for our customers and enhance multiple ServiceTitan's offerings. What you'll do:<ul> <li>Own and execute the product vision and roadmap for our Scheduling &amp; Capacity products (both core and Pro Products) that power experiences across ServiceTitan – optimizing job bookings, and streamlining interactions between contractors and their end-customers.</li> <li>Focus on the end-to-end customer experience, working with cross-functional teams to build cohesive experiences that drive business success</li> <li>Engage closely with our customers to understand their current processes and needs, and translate those into product capabilities.</li> <li>Promote a culture that prioritizes customer outcomes and ease of use, fostering a team-wide commitment to delivering exceptional user experiences</li> <li>Define, evaluate, and obsess over key performance metrics to improve product quality and customer sentiment at scale</li> <li>Drive success and adoption of your products by partnering closely with product marketing, sales, support, and GTM teams in creating internal and external launch plans</li> <li>Represent ServiceTitan as a domain and product expert in customer and prospect meetings, and on our online community.</li> <li>Provide leadership, guidance, and support to a team of product managers</li> </ul>What you’ll need:<ul> <li>10+ years relevant work experience, at least 5 years in a product management role, preferably with a focus on B2B SaaS products</li> <li>Strong technical acumen and deep customer empathy with experience delivering intuitive customer experiences</li> <li>Ability to gather and transform business requirements and market needs into a successful product vision</li> <li>Strong analytical and problem-solving skills, with a data-driven approach to decision-making</li> <li>Excellent communication to both technical and non-technical audiences with demonstrated experience engaging, influencing, and leading cross-functional teams</li> <li>Experience with agile development methodologies and a track record of delivering high quality products on time</li> <li>Ability to thrive in a dynamic environment and manage multiple competing priorities</li> <li>4-year degree from a top university, related graduate degree preferred</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $169,000 USD - $243,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Group Product Manager, Scheduling & Capacity

Ready to be a Titan?This is a critical role for the next phase of ServiceTitan’s growth. We are sitting on an incredibly rich set of functionality and customer use cases that ServiceTitan will need to continue to enhance, build anew and scale 10X. For this upcoming phase of our continued growth, our data assets (including customer data, transactional logs and externally procured data from partners and web) will need to be productively harnessed to deliver tremendous incremental value to our customers using Analytics, Recommendations and automation oriented AI solutions. As an initiation of ServiceTitan’s commitment to advancement in data and AI, we recently launched our Analytics and AI products:Titan Intelligence (<a href="https://www.servicetitan.com/blog/titan-intelligence-announcement" target="_blank">https://www.servicetitan.com/blog/titan-intelligence-announcement</a>). As we continue to build our Data and ML capabilities to deliver the promise of helping our customers unleash the power of their data and bring the trades industry at AI parity with other technology enabled industries, we seek to add an industry leading Principal Data Scientist with deep technical expertise in Statistics, Machine Learning, productionalizing ML workflows and expertise in Deep Learning approaches and solutions including Large Language Models and Generative AI. Principal Machine Learning Engineer will be a key contributor to the technical vision and product roadmap by enabling ML based product offerings which add significant customer value. This role is for a strong ML practitioner who will build state-of-the-art ML solutions and ML infrastructure @ ServiceTitan.What you'll do:<ul> <li>Drive the development and implementation of novel data science solutions to address complex business problems across multiple product areas</li> <li>Implement Machine Learning algorithms for recommendation systems, Generative AI, Large Language Models, clustering, classification problems, Natural Language Processing, content embedding, models etc.</li> <li>Provide strategic guidance and mentorship to senior data scientists and teams across the organization</li> <li>Develop end-to-end ML workflows for batch, real-time and near real-time usecases</li> <li>Collaborate effectively with cross-functional teams, engineers, Product Managers, customers, and partners</li> </ul>What you'll bring:<ul> <li>Advanced knowledge of Machine Learning methods and algorithms across traditional ML methods and Deep Learning theory and techniques.</li> <li>Experience developing and deploying large scale Machine Learning applications</li> <li>Expertise in Machine Learning frameworks such as TensorFlow, Keras, PyTorch</li> <li>Ability to write high quality code in Python, C++ or Java</li> <li>Experience building ML platform to support ML lifecycle across teams and projects</li> <li>Ability to empathize with our users and champion their experience.</li> <li>Strong communication skills</li> <li>High EQ and a strong inclination to build a highly effective, diverse team where all members feel respected, included and can bring their whole self to the job.</li> <li>10+ years of relevant experience</li> <li>BA/BS Computer Science or a related discipline. MS/PhD is highly desirable</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $226,000 USD - $323,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Principal Machine Learning Engineer

Ready to be a Titan?ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they’ve ever done. The Experience Design (XD) team is central to this mission. We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product designers works closely with product managers, engineers, product marketers and with thousands of our users to help make their lives easier through technology. We embrace agile development and design thinking to ship dozens of new features every month. We measure our success based on our customer’s success. We strive for real impact.We are looking for a talented Senior Product Designer that enjoys solving complex problems with data-informed solutions. This person will be a core member of our growing design team in helping to create a best-in-class Enterprise SaaS product with desktop, tablet and mobile touchpoints.Reporting to the Manager, Product Design, the Senior Product Designer possesses a balanced toolkit of research, interaction design, and prototyping capabilities. As a Senior Product Designer, you are capable of performing discovery research with users, creating journey maps and task flows, and developing prototypes to test your concepts and designs. You’re also adept at being excellent collaborative partners with our friends in Product, Engineering and QA. This is an opportunity to join one of LA’s fastest growing companies and have your thumbprint on the product that is actively disrupting the Home Services industry.What You'll Do:<ul> <li>Design experiences that are engaging, efficient, intuitive and solve real problems</li> <li>Collaborate and solution closely with stakeholders, product managers, designers, and developers to ship an extraordinary end-to-end user experience</li> <li>Participate in user research and usability studies</li> <li>Prototype flows, concepts, and interactions</li> <li>Develop deep expertise in your product’s problem area</li> <li>Work closely with our design system team and developers to ensure the successful technical implementation of your work</li> <li>Champion the tenets of good product design and leverage partnerships with others to build awareness throughout the organization</li> <li>Interact with users to develop a solid understanding of their workflows, environments, needs and pain-points</li> <li>Represent our users in product strategy and roadmap discussions</li> <li>Mentor designers, helping them build context, strong decision-making skills, and empathy for our users by providing feedback to help strengthen the team</li> <li>Understand the users deeply across different segments through research, user insights and lead product design to drive measurable</li> </ul>What You’ll Need:<ul> <li>Experience designing modern SaaS/Enterprise products</li> <li>A strong design portfolio that demonstrates your process, reasoning, and outcomes</li> <li>You love collaborating but are also able to take ownership of entire projects</li> <li>Excellent ability to develop and sustain relationships across teams and functions</li> <li>Aptitude for providing design feedback and a genuine desire to help less experienced designers improve their skill sets</li> <li>You thrive in a highly iterative process that involves listening, adapting, moving fast, talking with users, incorporating feedback, and constantly collaborating</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $115,000 USD - $165,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Product Designer

Ready to be a Titan? We are seeking a Principal Product Manager to lead the development of our productivity tools suite, including (but not limited to) capabilities like communication (internal and external), notifications and alerts, to-do lists, personal AI assistant, and calendar visibility within our enterprise SaaS offering. In this role, you will be responsible for building extensible capabilities that cater to both a diverse range of personas and a diverse range of vertical trades (e.g., hvac, roofing, construction). You will work closely with cross-functional teams to ensure that our tools not only meet but exceed the needs of our customers, driving their efficiency and enhancing their overall experience. What you'll do:<ul> <li>Product Vision &amp; Strategy: Define and drive the product vision and strategy for the productivity tools, aligning them with the company’s overall goals and customer needs.</li> <li>Customer-Centric Development: Work closely with customers, understanding their workflows and pain points, to develop tools that enhance productivity and operational efficiency.</li> <li>Cross-Functional Collaboration: Collaborate across product squads to gather feedback and input into your roadmap and drive adoption and use of productivity capabilities</li> <li>Innovation &amp; AI Integration: Identify opportunities to leverage AI and other emerging technologies to create intelligent and automated solutions that solve real-world problems.</li> <li>Feature Prioritization: Prioritize features based on customer feedback, business impact, and strategic goals, ensuring timely and high-quality delivery.</li> <li>Segment-Specific Solutions: Develop and scale solutions that serve a wide range of customer segments, ensuring flexibility and adaptability to different use cases.</li> <li>Roadmap Ownership: Own the product roadmap for productivity tools, regularly updating stakeholders on progress, challenges, and next steps.</li> <li>Metrics &amp; Analysis: Define success metrics, track performance, and iterate on product features to continuously improve the user experience.</li> <li>Market &amp; Competitor Analysis: Stay informed about market trends, competitive products, and new technologies to ensure our offerings remain cutting-edge. </li> </ul>What you'll bring:<ul> <li>Experience: 5+ years of product management experience, with a focus on SaaS and enterprise software. Experience in the trades or a related industry is a plus.</li> <li>Technical Aptitude: Strong understanding of software development processes, with the ability to work effectively with engineering teams.</li> <li>Customer Focus: Proven track record of developing customer-centric products that drive tangible business results.</li> <li>Strategic Thinking: Ability to think strategically about product development and business impact, with a focus on long-term success.</li> <li>Leadership: Experience leading cross-functional teams and influencing without direct authority.</li> <li>Communication Skills: Excellent verbal and written communication skills, with the ability to clearly articulate complex ideas to both technical and non-technical stakeholders.</li> <li>AI &amp; Innovation: Familiarity with AI technologies and their applications in productivity tools is highly desirable.</li> <li>Analytical Skills: Strong analytical skills with the ability to make data-driven decisions</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $154,000 USD - $220,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

40 ServiceTitan Jobs