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Ready to be a Titan?ServiceTitan is looking for a Sr. Director to lead its Pricing &amp; Packaging team. This individual will play a pivotal role in shaping our revenue growth and profitability by developing and executing comprehensive pricing strategies and packaging solutions. They will lead a cross-functional team, collaborating closely with GMs, product management, sales, marketing, finance, IT, operations and senior leadership to drive pricing initiatives. Their work will span ServiceTitan’s core platform as well as their add-ons (Pro Products and Fintech). We are looking for someone who wants to get in the driver’s seat to proactively set our pricing and packaging agenda and help execute those initiatives.This role reports to ServiceTitan’s SVP of Operations and will be a key member of the Operations Leadership team. What You'll Do:<ul> <li>Pricing Strategy Development: Develop and implement pricing and packaging strategies that optimize revenue, profitability, adoption and market competitiveness while staying aligned with our overall business goals and customer value propositions. Adjust these strategies based on the needs of different customer segments</li> <li>Execution: Lead operational rollouts of packaging and pricing initiatives including directing operational teams, managing price lists and discount tables. </li> <li>Pricing Analytics: Utilize data analytics and insights to analyze pricing performance, identify areas for improvement, and make data-driven recommendations to drive revenue growth and profitability.</li> <li>Market Analysis and Competitive Intelligence: Conduct market research and competitive analysis to identify pricing trends, customer preferences, and competitive positioning to inform pricing decisions.</li> <li>Guide Tool Development: Work with sales teams and IT to inform how we develop systems and tools that allow us to be nimble while solving for simplicity and efficiency. </li> <li>Team Leadership: Lead and develop a team of pricing professionals, ensuring that the team's objectives are met on time and with a high bar for quality</li> <li>Deal Negotiation Support: Provide strategic guidance and support to sales teams in contract negotiations, pricing discussions, and deal structuring.</li> <li>Continuous Improvement: Drive a culture of continuous improvement by monitoring pricing performance, tracking compliance, gathering customer feedback, and implementing iterative adjustments to pricing strategies and packaging offerings.</li> </ul>What You'll Bring:<ul> <li>10+ years of overall experience with 5-8+ years of Pricing and Packaging experience in various roles such as pricing strategy, operations and analytics</li> <li>Deep experience working for B2B SaaS / Software companies focused on packaging and pricing, preferably with multiple product lines and customer segments</li> <li>Proven track record of developing and implementing successful pricing strategies</li> <li>Strategic mindset with the ability to think critically, solve complex problems, and drive results in a fast-paced, dynamic environment.</li> <li>High tolerance for ambiguity and ability to forge relationships and rapport across various business units</li> <li>Ability to work collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem-solving, and results</li> <li>Excellent communication skills</li> <li>Experience with various business systems such as Salesforce and Salesforce CPQ</li> <li>Strong analytical and quantitative skills, with the ability to use data and metrics to back up assumptions and develop pricing strategies.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $202,000 USD - $270,200 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Senior Director, Pricing & Packaging

Ready to be a Titan? ServiceTitan’s Pro Sales Account Manager is an integral, highly-visible role with the opportunity of making a huge impact for ServiceTitan. They will help our existing customers adopt innovative new modules to further drive value into their business. You will be in an individual contributor role in building and maintaining customer relationships through a strong blend of product knowledge, business consultation and sales skills. Responsibilities include but are not limited to: working with assigned customer accounts to identify upsell opportunities, demonstrate the value of our products, negotiating mutually beneficial customer agreements, working with Product to prioritize the right features, and partnering with Customer Success in customer retention. What You'll Do:<ul> <li>Foster &amp; build relationships with customers post-sale to identify upsell opportunities. Including: outbound prospecting, outreach to educate customers on new products/features, leading discovery calls, conducting product demonstrations, negotiating contracts, and ultimately driving high adoption/utilization</li> <li>Develop understanding of customers business needs, growth opportunities and pain points to upsell suite of Pro Product add on features</li> <li>Become the voice of the customer and work with a Solution Engineer to incorporate customer feedback to prioritize future features and drive better overall product experience</li> <li>Ability to assess and accurately forecast sales activity and revenue goals</li> <li>Achieve and exceed team sales goals on a monthly revenue target by building and maintaining a robust sales pipeline</li> <li>Work with Pro Onboarding team, Pro Adoption Team and Customer Success to ensure customers are utilizing the Pro Products to their fullest</li> </ul> What You'll Bring:<ul> <li>+2-3 years of experience in sales in a quota carrying role</li> <li>+1-2 years of closing experience in a SaaS/Software role strongly preferred</li> <li>Consultative sales approach towards cold prospecting, up-selling, demoing, negotiating, and communicating value proposition is strongly preferred</li> <li>Responsible for upselling a suite of multiple products/services to external customers up to C Suite</li> <li>Connection and/or experience to the home services or construction industry is valued</li> <li>Strong analytical skills and proficiency in Salesforce a plus</li> <li>Self motivated/self starter mentality with the ability to think creatively on your feet</li> <li>Bachelor's degree preferred</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $91,200 USD - $97,600 USD + commissions. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.

Account Executive, ProProduct

Ready to be a Titan?ServiceTitan is seeking a Senior Manager/Counsel, Tax Planning, M&amp;A, and International Tax, to join one of the fastest-growing tech companies in Southern California. This position will report to the VP of Tax and will enjoy a high level of visibility and impact to our rapidly-growing company.What you'll do:<ul> <li>Work with the VP of Tax on all tax planning and implementation, M&amp;A, international tax, transfer pricing, and business expansion matters</li> <li>Research complex tax issues and prepare technical documentation</li> <li>Advise on and oversight of all key US international tax calculations</li> <li>Partner with and advise the business and cross-functional teams on business initiatives and contracts</li> <li>Collaborate with the tax provision and compliance team and work closely with accounting team on tax planning initiatives</li> <li>Monitor and analyze existing and proposed tax legislation</li> <li>Assist with other ad hoc projects, including one-off, short-term sales tax projects in the beginning</li> </ul>What you'll need:<ul> <li>7 to 10+ years of relevant experience (depending on whether the candidate has a JD/LLM)</li> <li>JD strongly preferred; LLM in Taxation preferred</li> <li>Strong Excel and modeling skills</li> <li>Strong project management skills and the ability to work independently, multi-task, meet deadlines, and thrive in a fast-paced work environment</li> <li>Ability to quickly understand and integrate business objectives with tax strategies, and effectively communicate tax requirements</li> <li>Strong analytical capabilities and judgment</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $151,100 USD - $202,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Tax Manager, Counsel, Tax Planning, M&A, and International Tax

Ready to be a Titan? As a Customer Success Manager, Strategic Accounts, you’ll manage the long-term success of ServiceTitan’s largest customers, our strategic accounts (franchise systems and select multi-location enterprise customers). You’ll create partnerships with management contacts in strategic accounts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners and end users. The ideal candidate will be able to quickly learn new software, proactively manage accounts to meet internal and external goals, turn customers into partners, and be comfortable wearing many hats to meet changing customer and project needs. Responsibilities:<ul> <li>Develop strong working relationships with corporate contacts in strategic accounts.</li> <li>Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users.</li> <li>Collaborate with customers and product managers to manage product enhancement requests.</li> <li>Act as a subject matter expert on custom product features for strategic accounts.</li> <li>Manage initiatives to increase product adoption, customer satisfaction and evangelism.</li> <li>Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly.</li> <li>Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses.</li> <li>Build and present business reviews and provide recommendations to reinforce the value of ServiceTitan.</li> <li>Act as an escalation point on customer support tickets.</li> <li>Update account and contact records for strategic accounts to ensure accurate reporting.</li> <li>Identify areas for improvement in the customer experience, both in our product and processes.</li> <li>Onboard new customers to ServiceTitan - Customer Success Managers primarily own the long term relationship with customers, but may assist with new customer onboarding as needed.</li> </ul> Qualifications:<ul> <li>5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success.</li> <li>Be a self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.</li> <li>Exceptional account management skills &amp; project management skills with strict attention to detail.</li> <li>Demonstrated ability in learning new software programs and identifying opportunities to use their full potential.</li> <li>A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues.</li> <li>Be a problem-solver who has a demonstrated ability to overcome challenges and ambiguity with creative solutions.</li> <li>Team player with strong communication and organizational skills, and an ability to “roll with the punches”.</li> <li>&lt; 15% travel nationwide.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $103,400 USD - $138,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Customer Success Manager, Strategic

Ready to be a Titan?As a Manager on ServiceTitan’s Pro Product Success team, you will support a passionate and creative group of Marketing Pro Specialists to provide an exceptional experience for our Enterprise &amp; Strategic Home Service companies. In this role, you will be a critical member of our Pro Product Excellence Management team and will help shape ServiceTitan’s strategy for Marketing Pro retention, adoption, and customer satisfaction, especially for our Enterprise &amp; Strategic customers.What you'll do:<ul> <li>Build a strong team environment and relationships with key internal stakeholders across various ServiceTitan departments and with Success Managers, focusing on the needs of Strategic accounts.</li> <li> Equip every Marketing Pro Specialist with the fundamental role clarity, knowledge, skills, processes, and tools to deliver the best possible outcomes for Strategic customers, achieve their goals and OKRs, and manage escalations or key initiatives for at-risk Strategic customers as needed. <ul> <li>Consistently provide coaching, feedback, and opportunities for learning, practice, experimentation, and exposure so they can develop themselves and the team to be significantly better than they were before their start date, particularly in serving Strategic customers.</li> <li>Continue the growth of your team by interviewing and hiring Marketing Pro Specialists who can effectively serve Strategic accounts, to fit with ServiceTitan in clear demonstration of cultural characteristics and competencies, and anticipate needs with succession or transition plans in mind for the Strategic segment.</li> </ul> </li> <li>Manage and document customer escalation calls, with a focus on those from Strategic accounts.</li> <li>Assist in the Establishment of strategy, quarterly plans, and goals for the Marketing Pro team, tailored for the Strategic segment according to forecasted needs.</li> <li>Anticipate risks and issues specific to Strategic accounts and proactively identify optimal solutions for preventing these or solving them as they arise.</li> <li>Empower team engagement and alignment through weekly 1:1s, progress reports, goal tracking, with a focus on results for Strategic customers.</li> <li>Manage other strategic initiatives related to the Marketing Pro team and other Pro Product Excellence team initiatives as needed, particularly those involving Strategic customers.</li> <li>Track, measure, and report on the value you bring to ServiceTitan, its Strategic customers, and the Success team.</li> </ul>What you'll need:<ul> <li>3+ years Customer Success Management experience</li> <li>Relevant work experience in SaaS account, Customer Success Management or a related field in software and technology (experience in the Home Services industry a plus!)</li> <li>Proven leadership skills; track record of motivating others and maintaining high team morale</li> <li>Excellent emotional intelligence, patience and active listening skills</li> <li>Respected by peers and direct reports; someone others love to work with and for</li> <li>Handle tough situations with an objective and pragmatic outlook; address issues by delivering concise, constructive criticism and creative solutions</li> <li>Deep understanding of what constitutes great customer service, including specific techniques</li> <li>Exceptional project management and organizational skills. Proven ability to manage multiple moving pieces at a time while paying strict attention to detail</li> <li>Intelligent, strategic, quick thinking, dedicated, ambitious, and fast learning</li> <li>Familiarity with SaaS business models a plus</li> <li>Self-starter who thrives in an entrepreneurial, fast-paced environment, with an ability to “roll with the punches”</li> <li>Willingness and desire to proudly represent the ServiceTitan brand</li> <li>Experience in Marketing strategy, including Digital Ads a plus</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $113,100 USD - $151,300 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Manager, Marketing Pro Success

Ready to be a Titan?The Fintech team is a highly strategic team responsible for assessing, building and launching new partnerships and opportunities within the ServiceTitan Fintech platform, specifically with our subsidiary entities (Aspire &amp; Fieldroutes) in the ‘Green Industry’ (Landscaping/LawnCare, Pest Control, Cleaning Services, etc). Payments and Financing solutions create a massive positive impact to our customers while also contributing meaningfully to ServiceTitan’s growth. We strive to bring innovative products and integrations, and provide extraordinary services to be the premier brand in the home &amp; commercial services industry, and operating system for the trades.The Manager, Fintech Strategy &amp; Partnerships is an integral, highly-visible role contributing to the overall success of the Green Fintech business at ServiceTitan. S/he will assess, source, drive, manage, and optimize success of our embedded fintech integrations with a primary focus on the credit card and ACH processing solutions for Aspire and Fieldroutes with secondary focus on expanding our embedded finance solutions over time. S/he will partner closely with key stakeholders in Sales, Post-Sales, Ops/Finance, Product and Engineering, and Marketing to ensure day-to-day execution and growth sees continuous iteration and improvement. Further, S/he will be a primary POC with several external partners/vendors in the payments processing industry that power the ServiceTitan’s Green fintech offerings, managing relationships and driving accountability for mutual success. This individual has a well-rounded background, and brings a strong and diverse skill set - with responsibility to contribute to partner strategy and relationship management, creative problem solving and critical thinking applied to business and product strategy, analytical aptitude to devise and implement higher order data insights and improve methods for financial forecasting and reporting, and strong organizational and communication skills to ensure highly efficient operations and optimize processes. This individual may draw on experience from roles in management and/or technology consulting, finance, product management, and business development, particularly with experience in fintech and SaaS technology.What you’ll do: <ul> <li>Drive, Measure, and Iterate to optimize adoption and utilization of payments performance of ServiceTitan’s Green Fintech Program organizing, tracking and driving projects with cross functional resources and external partners/vendors</li> <li>Assess opportunities and make strategic, executive level recommendations to improve our platform via operational, product /integration, or other capabilities that will help scale ours and our customers’ business</li> <li>Develop business cases, deeper data driven insights using quantitative and qualitative analyses; create, iterate, and evaluate financial models to forecast and track fintech monetization, Project new product/partnership revenue and operational efficiency opportunities, and prioritize accordingly</li> <li>Translate company goals into technology, organization, and program strategies, with an eye for constant improvement and optimization of operating processes and procedures</li> <li>Manage fintech partner ecosystem for the green entities (Aspire &amp; FieldRoutes), collaborate with internal and external stakeholders to set, track, and achieve goals for measurable positive impact to customers, but also for ServiceTitan and our Partners</li> </ul>What you’ll bring: <ul> <li>4-7 years of relevant work experience (preferably in consulting, finance, strategy and ops, product management or business development within B2B technology (ideally B2B SaaS and/or Fintech)</li> <li>Excellent strategic thinking and assessment skills for embedded fintech partnerships and products</li> <li>Excellent organizational and project management skills: from ideation through execution</li> <li>Deep analytical experience, with ability to translate performance data into actionable insights</li> <li>Strong leadership skills, executive presence, and understanding of how to effectively collaborate cross functionally to optimize company and fintech initiatives </li> <li>Excellent business development, relationship management, negotiating/deal making, and executive communication skills</li> <li>Adept in executive level verbal and written communication, synthesizing complex information into clear, succinct artifacts (emails, memos, presentations, etc)</li> <li>Strong understanding of software and how embedded products and integrations are developed</li> <li>Results-driven, detail-oriented, and organized self-starter</li> <li>Bachelor's Degree, MBA or equivalent experience preferred</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $136,600 USD - $182,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Manager, Fintech Strategy, Operations and Partnerships (Green)

Ready to be a Titan?ServiceTitan is the leading software platform for the trades, empowering home and commercial service businesses to streamline operations, enhance customer experiences, and drive growth. We are committed to leveraging cutting-edge technology, including generative AI, to transform the way our customers work.We are seeking a highly strategic, customer obsessed and execution-oriented Principal Product Manager to lead the holistic vision, strategy, and development of Fintech experiences for Commercial customers. The role requires a strong combination of 0-1 thinking to identify new Commercial Fintech opportunities. Success in this role will depend on the ability to drive alignment and execution across multiple stakeholders to accelerate AI-driven experiences at scale.What you’ll do:<ul> <li> Plant the seeds of a Fintech business in Commercial <ul> <li>Define the overarching strategy on the kind of fintech products that Commercial contractors need and want for driving their business. </li> <li>Build a deep understanding of customer needs and use that to plan the right early bets. </li> <li>Iterate quickly on the product bets so we can make the right pivots to the right business outcomes. </li> </ul> </li> <li> Be the mini-CEO for the business <ul> <li>As a product led company, we want a mini-CEO who can tie the roadmap to a set of business outcomes. </li> <li>Be comfortable working with complex metrics for a B2B fintech business. </li> <li>Strong relationships with the leaders in the commercial contracting space so you can generate the right insights </li> </ul> </li> <li> Define and deliver a consistent Product experience that integrates data and insights <ul> <li>Ensure that we deliver on a product roadmap that cares deeply about customer outcomes. </li> <li>You are detail oriented and metrics obsessed to ensure that products create joyful moments. </li> <li>Willingness to challenge the status quo - We are looking for someone who can challenge the status quo in this space.</li> <li>Engage closely with our customers and strategic partners to understand current processes and needs to surface high impact opportunities for Fintech experiences </li> <li>Solicit and learn from partners, customers, market feedback so we have the best experiences in the market. </li> </ul> </li> <li> Collaborate across the organization <ul> <li>Build strong working relationships with cross-functional partners including developers, designers, UX researchers, data scientists and product managers across numerous product areas to ensure alignment to achieving desired outcomes</li> <li>Drive accountability across product areas for driving customer fintech outcomes </li> <li>Iterate quickly on a 0 to 1 area for the business by proving PMF for Fintech among Commercial customers. </li> </ul> </li> </ul>What you’ll need:<ul> <li>7+ years in a product management role, preferably in B2B Fintech</li> <li>Experience building 0-1 products that have had PMF and eventually reached scale growth. </li> <li>Some prior experience specifically working on Lending and/or Payments </li> <li>Bonus for experience working with Trades business in a prior role </li> <li>Excellent communication and storytelling skills, with the ability to articulate complex Fintech concepts to diverse audiences</li> <li>Skilled communicator to both technical and non-technical audiences, and ability to lead cross-functional teams</li> <li>Experience working with a partner ecosystem that integrates experiences in a unique and differentiated way. </li> <li>Demonstrated ability to think creatively and critically, to synthesize data and draw insights, formulate scope and requirements, and validate hypotheses based on data</li> <li>Ability to successfully manage competing priorities and maintain close attention to detail</li> <li>Self-motivated and goal-oriented individual with excellent organizational skills</li> <li>4-year degree. MBA, MS or related graduate degree strongly preferred.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $166,500 USD - $222,700 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Principal Product Manager, Commercial Fintech

Ready to be a Titan?The ideal Enterprise Solutions Engineer (SE) candidate must be a hungry self starter with a proven track record in sales and knowledge of technology. Must be able to explain complex information and concepts in simple to understand and practical business context. The candidate will be organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches. Must possess strong presentation skills and be able to communicate professionally verbally as well as in written communication.What you'll do:<ul> <li>Support sales efforts for complex purchasing cycles with enterprise accounts. Support client-facing meetings and calls by leading custom product demonstrations based on a solid understanding of customer business processes and workflows</li> <li> Educate customers on the product and help close business by marrying technical expertise, product knowledge, and industry knowledge with Sales Acumen <ul> <li>Offer creative solutions to complex workflows against specific business requirements</li> <li>Maintain a general understanding of the competitive landscape and be able to articulate and demonstrate why ServiceTitan's product is the best-in-class solution for the service industry</li> <li>Understand our Product Roadmap and speak eloquently about upcoming releases and implications to the business owner </li> <li>Reposition customer objections and explain workarounds for workflows not inherent within ST </li> </ul> </li> <li>Represent the product to customers and at field events such as conferences, seminars, etc.</li> <li>Enhance and maintain industry-specific demo environments and scripts for use by internal teams</li> <li>Respond to functional and technical elements of RFIs/RFPs</li> </ul>What you'll need:<ul> <li>4-6 years experience in a Solutions Engineer Role </li> <li>Proven track record of success at previous companies</li> <li>Experience and familiarity with our products and line of business a plus</li> <li>Familiarity with Accounting concepts a plus</li> <li>Comfort with APIs / Integrations a plus</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $128,000 USD - $136,300 USD + commissions. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.

Solutions Engineer, Enterprise

Ready to be a Titan? ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they’ve ever done. The Experience Design (XD) team is central to this mission. We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product designers works closely with product managers, engineers, product marketers and with thousands of our users to help make their lives easier through technology. We embrace agile development and design thinking to ship dozens of new features every month. We measure our success based on our customer’s success. We strive for real impact. We are looking for a talented Product Designer that enjoys solving complex problems with data-driven solutions. This person will be a core member of our growing design team and aid in creating a class-leading SaaS product with desktop, tablet and mobile touchpoints. Reporting to the Manager, Product Design, the Product Designer possesses a balanced toolkit of research, interface design, and prototyping capabilities. As a Product Designer you are capable of independently performing user interviews, whiteboarding task flows, mocking up interface screens and prototyping those solutions for further testing. What you'll do:<ul> <li>Design experiences that are simple, elegant, and solve real problems</li> <li>Quickly prototype solutions to visual and interaction problems; utilize the whiteboard, wireframes and Figma </li> <li>Collaborate closely with other designers, product managers, and engineers to explore, build, and ship an extraordinary product</li> <li>Develop expertise in your product’s problem area</li> <li>Validate product ideas through experimental design and research approaches</li> <li>Advocate for our users’ needs while helping your team develop empathy for our users </li> <li>Represent our users in product strategy and roadmap discussions</li> </ul> What you'll bring:<ul> <li>Experience designing a modern Saas or enterprise platform or one comparable</li> <li>A strong design portfolio that shows off relevant design work and product thinking</li> <li>A love for solving complex product problems with simple design solutions</li> <li>A deep understanding of the end-to-end iterative design process including how to develop and use design research, user stories, journey mapping, wire-framing, prototyping, user testing, and high-fidelity visuals to achieve human-centred design solutions</li> <li>A passion for solving product problems while balancing all facets of a user experience, such as strategy and research, information architecture, and interaction design</li> <li>Experience collaborating with other designers to build a cohesive product </li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $113,100 USD - $151,300 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Product Designer

Ready to be a Titan? You will be part of the Engineering leadership team at ServiceTitan responsible for the technical direction of our product. We provide exciting opportunities to make an immediate impact in our rapidly growing startup. We are quality minded, use the most modern tools on the Microsoft .NET platform, have an amazing culture, and love to solve complex problems. Over 50,000 people depend on our software to perform all their daily activities. We are looking for someone to lead all technical aspects of an engineering team at ServiceTitan. We need a highly technical, forward-looking, leader who will own the technical vision of a squad and be accountable for the successful execution of that vision. We also desire those who can balance rapid iteration and development with high product quality expectations and who are innovative and comfortable with ambiguity. What you'll do:<ul> <li>Own from end to end the short and long term technical vision of your squad.</li> <li>Be responsible for all major technical decisions for your squad (a successful lead will be able to influence the decisions of their team without having to make all of them).</li> <li>Provide technical mentorship and guidance to engineers within your team and others.</li> <li>Help your team to improve the technical quality of their work through regular technical design and code reviews.</li> <li>Share your technical knowledge and expertise through regular tech talks and/or blog posts.</li> <li>Communicate effectively with engineers, product managers, customers, partners, and other leaders.</li> </ul> What you'll bring:<ul> <li>We expect that as an individual contributor, you are a role model.</li> <li>You will be expected to guide the technology decisions of your team, while contributing alongside them.</li> <li>Equivalent of 8+ years of experience on senior engineering roles (designing APIs, abstractions, and tools used by other engineers).</li> <li>Equivalent of 15+ years of industry experience.</li> </ul> Expert-level knowledge of:<ul> <li>Microsoft .NET technology stack (C# / .NET, ASP.NET MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other).</li> <li>HTML5 and JavaScript; experience with Typescript and React is a plus.</li> <li>Git, unit testing, debugging, profiling, performance monitoring.</li> <li>Strong communication and technical writing skills.</li> <li>B.S., M.S. or PhD in Computer Science, Physics, Engineering or a related technical field.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $183,400 USD - $245,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

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