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Ready to be a Titan?As a Customer Success Manager (Enterprise), you will actively manage and develop a portfolio of trades companies and play a key role in ensuring company revenue. The team consists of exceptional project managers who partner closely with the largest and most successful trade service companies in the United States to ensure they are maximizing the incredible value of our software. You will directly influence the company's continued success, and help shape the future of the service industry. What you'll do:<ul> <li>Develop a portfolio of ~35 Enterprise comm+ customer accounts, all of which are high-touch customers with complex needs.</li> <li>By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.</li> <li>Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.</li> <li>Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence.</li> <li>Help find new ways to continuously improve our customers experience, both in our product and processes.</li> <li>Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.</li> <li>Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.</li> <li>Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.</li> </ul> What you'll need:<ul> <li>4+ years of combined experience account and/or project management experience in a customer facing role.</li> <li>Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.</li> <li>Demonstrated ability for and interest in project management and analyzing data sets.</li> <li>Intelligent, quick thinking, fast learning, and solution oriented.</li> <li>To be an adaptable team player with strong communication and organizational skills.</li> <li>&lt; 25% travel nationwide .</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $79,000 USD - $113,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Customer Success Manager, Enterprise

Ready to be a Titan?ServiceTitan is the leading software platform for the trades, providing cloud-based solutions for managing and growing home and commercial service businesses. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. We measure our success based on our customer’s success. We strive for real impact to improve the lives of our customers.About the Role:We’re on the hunt for a visionary Senior Director of Product to spearhead the expansion of our Developer Platform, API suite, and App Store, taking them to new heights. You’ll guide a product team dedicated to building an ecosystem of impactful, integrated applications and extensions that cater to the unique needs of the trades industry.In this role, you’ll harness the potential of our existing partner program and robust API surface, champion and evolve our API strategy, and drive growth through strategic API monetization and partner collaboration. You’ll ensure the platform balances accessibility of the API to our customers and partners with appropriate checks and balances to facilitate appropriate competitive safeguarding ultimately to create a vibrant application and services marketplace that delivers immense value to customers and partners alike.What You’ll Do:<ul> <li>Lead the ServiceTitan Marketplace, API and Developer Ecosystem products: Own the vision and execution of a thriving ecosystem, identifying and developing business use cases that drive growth and value for trades customers and partners.</li> <li>Drive Product Vision: Develop and execute a high-impact, growth-focused product roadmap that supports scalable customer self-service experiences and expansion through strategic partners.</li> <li>Shape Go-to-Market (GTM) Strategy: Craft and implement GTM strategies to foster adoption and growth within the ServiceTitan Marketplace.</li> <li>Collaborate with Key Partners: Work closely with high-profile partners to deliver custom, scalable integrations that align with unique customer needs.</li> <li>End-to-End Product Ownership: Partner with business development, go-to-market, operations, and service teams to ensure a seamless customer experience from initial development through deployment.</li> </ul>What You’ll Bring to the Team:<ul> <li>Strategic Leadership &amp; Vision: 10+ years in product management, including leadership experience in app store and partner ecosystem development.</li> <li>API Expertise: Proficiency in internal and external API development to support scalable, impactful solutions for a large and varied customer base.</li> <li>Technical Insight &amp; Collaboration: Strong background in working with engineering teams on development, maintenance, and deployment.</li> <li>GM Mindset: Ability to lead with a focus on customer needs, monetization, operational efficiency, and product scalability.</li> <li>Strategic Problem-Solving: Skill in defining business objectives, structuring problems, and setting clear priorities to drive meaningful results.</li> <li>Customer &amp; Partner Focus: Strong track record in building scalable products and supporting customer growth through effective partnerships.</li> <li>Execution Excellence: Detail-oriented with a knack for balancing flexibility with consistency, knowing when to prioritize speed versus rigor.</li> </ul>If you’re ready to shape the future of trades technology and make a lasting impact, we’d love to hear from you.Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $226,000 USD - $323,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Director, Product Management (Marketplace)

Ready to be a Titan? We’re looking for a customer backed, data-driven messaging expert and execution-oriented product marketer to own product narrative, sales enablement, and go-to-market strategy for Service Titan’s Enterprise customer audience.What you'll do: <ul> <li>Define and lead Product Marketing’s strategic role in B2B- diagnose the state of enterprise go-to-market, establish the purpose, scope, and impact of product marketing within the Enterprise segment.</li> <li>Validate our ideal customer profile, including target firmographics and buyer roles.</li> <li>Develop differentiated positioning and messaging that inspires customers and drives action. Educate both internal and external audiences on our value propositions.</li> <li>Strategize with sales leadership to develop and deliver sales enablement plans and sales programs to drive pipe generation and progression. Oversee the material development process, co-own the numbers. </li> <li>Develop go-to-market strategy, execute campaigns, and collaborate with customer success to drive product adoption and growth. Prove efficacy with testing and success metrics.</li> <li>Serve as ServiceTitan’s center of excellence for Field Marketing and PMM partnership. Partner with Field Marketing to shape content strategy, event briefs, and performance metrics for conferences, executive speaking series, and other activations. </li> <li>Develop high-level content strategies and creative briefs for full-funnel content including: executive thought leadership pieces, case studies, playbooks, webinars, and video scripts. Propose a content calendar. </li> <li>Partner with Sales &amp; Customer Marketing to develop customer references, testimonials, case studies, claims, and other social proof assets for external and internal use.</li> <li>Influence the product roadmap by continually refining and synthesizing your understanding of the market, competition and customers we serve.</li> <li>Understand customer needs through market analysis, surveys, interviews, win-loss and product usage data. Use understanding to impact strategy.</li> </ul>What you'll need: <ul> <li>9+ years of work experience, including 4+ years in B2B SaaS product marketing, with experience in mid-market (50-1000 employees) and Enterprise audiences. </li> <li>Ability to create compelling narratives and positioning at both the product and audience levels, with a customer-centric approach.</li> <li>Strong curiosity, strategic thinking, and quantitative skills, leveraging data to address challenges.</li> <li>Execution-oriented, with a track record of driving and launching go-to-market campaigns, sales enablement, and content.</li> <li>Influential collaborator, skilled in working with cross-functional teams and various organizational levels.</li> <li>Excellent planning abilities, with a history of managing competing priorities and advancing multiple projects.</li> <li>Self-driven, goal-focused, and highly organized.</li> <li>Outstanding written and verbal communication skills, including editing and coaching.</li> <li>Deep understanding of primary B2B activations, including the sales process, field marketing, and what excellent product marketing support looks like for both</li> <li>Experience conducting user and market research.</li> <li>BA/BS degree required; MBA a plus but not necessary.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $126,000 USD - $182,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Lead Product Marketing Manager

Ready to be a Titan?In this position you will be part of the Engineering team at ServiceTitan responsible for the technical development of our product and tooling platform specifically around Automation, Platforms and engineering experiences . We provide exciting opportunities to make an immediate impact in our rapidly growing organization. We are quality driven, passionate about automation , use the most modern tools in Open Source as well as Microsoft .NET platform, have an amazing culture, and love to solve complex problems. Over 50,000 people depend on our software to perform all their daily activities.We are looking for engineers to contribute to our software development lifecycle by building out tools, libraries, frameworks and processes that will improve our development velocity, expand teams’ testing abilities, enable teams to self-service, and enable fast, reliable, comprehensive automated coverage. We need technically capable, forward-looking, experienced engineers with shared services and tooling experience with a passion for quality who can build best-in-class tools to be adopted across all of ServiceTitan and facilitate segments of quality delivery - functional, acceptance, performance, security, disaster readiness, etc across the board. We also desire those who can balance rapid iteration and development with long term strategic thinking and who are innovative, confident, and comfortable with ambiguity.What you’ll do:<ul> <li>Design, build, and maintain instrumentation, data pipelines and analysis tools to support data driven decision making</li> <li>Plan for and optimize the evolution of ST infrastructure and products</li> <li>Work across teams at ST to help define and implement efficiency, latency and optimization projects</li> <li>Conduct deep-dives on product design and architecture, in collaboration with various Engineering teams, driving cross cutting initiatives and having a direct impact on product development</li> <li>Design, build and maintain systems for automated analysis, and recommend corrective actions.</li> <li>Optimize code, configuration, and systems to achieve improved utilization, performance and latency </li> </ul>What you’ll bring:<ul> <li>8+ years of professional hands-on software development experience</li> <li>Experience developing, operating and debugging, and optimizing end to end performance of distributed systems at scale</li> <li>Experience building infrastructure as a product centered around users’ needs</li> <li>Experience with scaling distributed systems in a rapidly moving environment</li> <li>Experience with resource optimization in online, async or batch processing systems</li> <li>Experience with performance, utilization monitoring tools in distributed environments</li> <li>Comfortable breaking down large, complex systems and identify optimization opportunities</li> <li>Implement or utilize tools to analyze performance data, monitor resource utilization of large scale distributed systems</li> <li>Make data driven cost performance tradeoffs to influence design decisions</li> <li>Build and operate infrastructure, tools that empower and accelerate developers to build better products </li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $126,000 USD - $182,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Software Engineer, Infrastructure Efficiency

Ready to be a Titan?ServiceTitan is seeking an experienced and strategic Vice President of Business Development to join our fast-growing SaaS company, backed by the best VC firms in the SaaS space, and recently ranked #5 on The Cloud 100. In this role, you will be responsible for driving our business development efforts, identifying new partnership opportunities, and expanding our market presence. This position will report to the Chief Business Officer and will collaborate closely with our executive team to scale our partnerships efforts to new heights, create new levers for growth, and define our position as the “Centerpiece of the Trades Economy.”What you’ll do:<ul> <li>Develop a deep understanding of the Trades Economy and key stakeholders therein.</li> <li>Craft long-term strategies to foster ServiceTitan’s ecosystem of partners as the leading edge of innovation for the Trades.</li> <li>Manage, motivate, and cultivate a team of high-caliber professionals.</li> <li>Negotiate strategic agreements that optimize short and long term outcomes for all parties - partners, customers and ServiceTitan.</li> <li>Collaborate with product management and engineering teams to ensure that our products and solutions meet the needs of our partners and customers.</li> <li>Work closely with sales and marketing teams to develop joint go-to-market strategies and enable successful partnership execution.</li> <li>Monitor and analyze market trends, competitor activities, and customer needs to identify new business opportunities.</li> <li>Champion partners and their experience with internal stakeholders.</li> </ul>What you’ll bring:<ul> <li>10+ years of business development / partnership experience, with a proven track record of driving revenue growth and strategic partnerships with counterparties of all sizes.</li> <li>Ability to collaborate with senior stakeholders across departments internally and externally including R&amp;D, Legal, Finance, Sales and C-Suite.</li> <li>Strong understanding of the Trades market landscape, including key players, trends, and opportunities.</li> <li>Exceptional negotiation and deal-making skills, with the ability to structure and close complex partnership agreements.</li> <li>Understanding of the technical components of an API and an API marketplace.</li> <li>Ability to identify, negotiate, and establish strategic partnerships that leverage our API capabilities and enhance our service offerings.</li> <li>Strong analytical and problem-solving skills, with the ability to make data-driven decisions and recommendations.</li> <li>Excellent communication and presentation skills, with the ability to articulate value propositions and business cases to senior executives and stakeholders.</li> <li>Proven leadership and management skills, with the ability to build and lead high-performing teams.</li> <li>Bachelor's degree in Business, Marketing, or a related field.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $242,000 USD - $302,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Vice President, Business Development

Ready to be a Titan? ServiceTitan is looking for a Senior Full Stack Engineer to help us build a new customer facing, GPT enhanced Pro Product for the trades. This is an exciting role for an engineer to come in and develop the major application features in a rapidly growing, fast-paced environment. You will be primarily responsible for creating and maintaining complex web-based solutions built on top of a set of loosely coupled microservices. You will work closely with product, design and various engineering teams to develop and deliver scalable, secure, rock-solid, production ready features. You will be expected to iterate rapidly while delivering high-quality outcomes. What You’ll Do: <ul> <li>Design, Test and Deliver scalable, reliable solutions to complex business problems</li> <li>Own applications that are critical to the success of our customers and our business</li> <li>Drive frontend architecture and design decisionsDrive architecture and design decisions that deliver reliable, secure, scalable and performant backend solutions</li> <li>Partner with engineering leaders across teams to drive our vision and lay the foundations for long-term technical excellence</li> <li>Collaborate with world-class engineering, product and design teams to design solutions to customer problems</li> <li>Develop and maintain high quality goals with automated test coverage</li> <li>Value mentorship and enjoy helping engineers around you grow</li> </ul> What You’ll Bring: <ul> <li>You have 5+ years of experience building scalable web applications and microservice based backend systems</li> <li>You have created and maintaining JSON Web APIs backed by databases in any strongly-typed back end development framework</li> <li>You have a deep understanding of messaging systems such as Kafka and have used them extensively in the development of loosely coupled solutions</li> <li>You take pride in both delivering delightful user experiences and in championing technical excellence</li> <li>You’re excited to work collaboratively with engineering and across functional teams</li> <li>You’re eager to contribute your ideas and experiences to help us continuously improve as a product and as a company</li> <li>You enjoy working on GitHub repos which are setup for CI/CD, automated testing</li> <li>You have strong communication skills and can easily exchange ideas in a distributed environment</li> </ul> Tech Stack: <ul><li>Our applications are built on React, TypeScript, Styled Components, GraphQL, Node, C#, Express, MongoDb, Kafka, RabbitMQ, Redis, AWS, Azure, Kubernetes, Jest, Cypress and more </li></ul> Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $126,000 USD - $182,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Full-Stack Engineer (Schedule Engine)

Ready to be a Titan? ServiceTitan is looking for a Senior Business Analyst with strong communication, organization, and critical thinking skills to join the Revenue Solutions team within the Revenue Operations organization. In this role, you’ll help deliver results focusing on optimizing and automating current processes. You’ll use your knowledge of processes and KPIs to solve business problems, leveraging technology and data-driven insights to define a scalable vision and measurable success metrics. The ideal candidate is a strategic thinker with a strong background in business/revenue system analysis, project management and excellent communication skills. They thrive on solving complex problems within a dynamic, growing, and fast-paced environment.What you'll do:<ul> <li>Collaborate closely with Leadership, Operations, Enablement, and Business Technology teams, to build and optimize cross-functional processes to address business problems, mainly in Salesforce. </li> <li> Participate in team events during the Software Development Lifecycle (SDLC). <ul><li>Including, but not limited to the following: daily stand-up, sprint planning, sprint review, sprint demos, UAT.</li></ul> </li> <li> Own high impact initiatives/projects and drive from conception to execution and ongoing iteration. <ul><li>Including but not limited to the following: analyzing, translating, and defining business requirements into technical solutions, providing updates to stakeholders, and making adjustments as needed for timely delivery.</li></ul> </li> <li>Document and analyze current and proposed future state workflows to identify areas for improvement through process mapping.</li> <li>Develop user stories, use cases, and functional specifications to effectively communicate requirements to developers.</li> <li>Lead User Acceptance Testing (UAT) to ensure the tool meets requirements and functions as intended.</li> <li>Gather user feedback and analyze usage data post-launch to inform future enhancements and updates.</li> <li>Use and recommend best practices when designing and delivering solutions to improve business process and efficiency in Salesforce and integrated applications. </li> <li>Implement and maintain KPIs to track the effectiveness of new solutions, while using data-driven insights to continuously seek opportunities for innovation to drive ongoing improvements.</li> <li>Partner with the Business Technology Teams to align business roadmap with cross-team capacity and prioritization for system development. </li> <li>Perform ad-hoc or Business As Usual (BAU) requests from stakeholders.</li> </ul>What you'll need:<ul> <li>Bachelor’s in Computer Science, Computer Information Systems, Business Management, Business Administration or a related engineering or business field.</li> <li> 3+ years of related work experience in the following: <ul> <li>Business operations within SaaS with a strong knowledge of the customer journey.</li> <li>Creating process maps, writing technical user stories, documenting business requirements and running user acceptance tests.</li> <li>Cross-functional (written &amp; verbal) communication, with the ability to simplify and explain complex problems to stakeholders of all levels and backgrounds.</li> <li>Ability to effectively prioritize and manage changing priorities, recurring or ongoing tasks and major projects.</li> <li>Understanding business information to make effective business decisions in areas of expertise.</li> <li>Understanding of the business to apply knowledge and drive system &amp; process best practices to meet organizational objectives.</li> <li>Self sufficient, forward and critical thinking, self starting problem solver, and work with little direct supervision.</li> <li>Salesforce experience with Service and Sales Cloud. Excellent understanding of Salesforce.com best practices and functionality.</li> </ul> </li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $86,000 USD - $124,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Business Analyst, Post Sales

Ready to be a Titan? As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business.You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results. In doing so you will be a key driver ensuring retention and growth of ServiceTitan’s revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan. As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like:<ul> <li>What’s the most valuable transformation I can offer my customer?</li> <li>What’s the fastest way I can deliver that value to them?</li> <li>How can my communication make their life easier?</li> <li>How can I build a long-term relationship with them and truly make them feel at home with the ServiceTitan family?</li> </ul> What you'll do:<ul> <li>Account Ownership: Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team, serving as the main point of contact for the customer, our executive team, and any internal partners regarding these accounts</li> <li>Relationship Management: commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution</li> <li>Drive Value and ROI: guide customers to maximize their business through an intimate understanding of the ServiceTitan platform, with the ability to resolve complex issues and create comprehensive, customer-facing value plans to demonstrate ROI of ServiceTitan to key stakeholders</li> <li>Reactive Engagement: act as the primary point of contact for customer inquiries and issues, working closely with internal teams to drive timely resolutions</li> <li>Proactive Engagement: Proactively reach out to customers through phone calls and written communication to understand their goals, and roadblocks, and ensure their needs are met Utilize reactive and proactive outreach in addition to developing strategies to work with and speak to all customers in your care on a regular cadence</li> <li>Data Analysis: Utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns that proactively engage with customers who are not utilizing key features of ServiceTitan vital to achieving their desired outcomes (digital success campaigns, remote workshops, proactive customer calls, etc.)</li> <li>Mitigate Escalations and Churn Risk: Monitor account health and flag risk behaviors to engage with customers proactively before escalations or churn risks arise in addition to owning and defusing challenging customer situations, should they arise, turning them into an opportunity for positive outcomes and increased customer loyalty</li> <li>Facilitate Resolutions: Approach all customer interactions with a positive, can-do attitude, identify customer pain points, and work with cross-functional teams to provide effective solutions,</li> <li>Provide Product Training: Provide training and guidance to customers, ensuring they utilize our software effectively, drive customer engagement in webinars, ember, spark or community</li> <li>Create Promoters: Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers’ experience, both in the use of our product and through improved internal processes</li> <li>Project Management: break down complex issues and stay highly organized in managing customer accounts, ensure timely follow-ups, and document interactions</li> <li>Gross Revenue Retention: Monitor customer usage and engage in renewal discussions (both core and pro products) to ensure long-term satisfaction, and account retention and maximize up-selling and cross-selling opportunities</li> <li>Feedback Collection: Gather and relay customer feedback to the product and development teams for continuous improvement.</li> <li>Customer Loyalty: Identify opportunities for customer advocacy, such as success stories, the torch network, and referrals.</li> </ul> What you'll bring: <ul> <li>2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred</li> <li>A customer value, ROI, and business outcome-driven mindset</li> <li>Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan</li> <li>Strong de-escalation and problem-solving skills.</li> <li>Highly skilled in written and verbal communication</li> <li>Proven ability to multi-task and manage multiple projects at a time with strong attention to detail</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others</li> <li>Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution</li> <li>Self-motivated and able to work effectively in a remote setting</li> <li>Highly organized and detail-oriented</li> <li>Project management skills and experience are a plus.</li> <li>Exceptional organizational and time management skills</li> <li>Empathetic with a customer-focused approach</li> <li>Passion for phone-based customer interactions</li> </ul> Preferred Skills and Experience<ul> <li>Project management</li> <li>Sales</li> <li>Data or Business performance analytics</li> <li>Operational use of SalesForce, Gainsight, and Tableau</li> <li>Highly proficient in ServiceTitan workflows and best practices</li> <li>Able to work PST/MST hours</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $54,000 USD - $78,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Customer Success Manager (Evergreen)

Ready to be a Titan?ServiceTitan is looking for a world-class Principal Product Manager with a track record for dreaming big and driving new product features from concept to successful launch. The vision for this product focus area is centered around creating a unified and contextual Global Search module that simplifies workflows, improves navigation, and streamlines the customer experience within ServiceTitan. This impactful role requires strong and proactive leadership with the ability to independently drive large, cross-functional product initiatives.What you’ll do:<ul> <li>Contribute to and execute strategic vision for the Global Search product experience</li> <li>Independently execute across all areas of the product life cycle (research, concept, user stories, development, go-to-market, adoption, utilization, customer impact)</li> <li>Proactively surface and resolve conflicts/bottlenecks</li> <li>Build strong working relationships with cross-functional partners including developers, designers, UX researchers, engineers and product managers across numerous product areas to ensure alignment to </li> <li>Engage closely with our customers and strategic partners to understand current processes and needs to then translate them into product capabilities</li> <li>Leverage user analytics to make data-driven product decisions</li> <li>Represent ServiceTitan as a domain and product expert in customer, prospect, and strategic partner meetings</li> <li>Drive success and adoption of your products by working closely with product marketing managers in creating launch plans and with enablement managers in creating training plans</li> </ul>What you’ll need:<ul> <li>7+ years in a product management role, preferably in B2B SaaS</li> <li>Search product background strongly preferred</li> <li>A passion for optimizing workflows and reducing cognitive load for users</li> <li>Excellent technical acumen, curiosity, familiarity, and aptitude with APIs, programming languages, and databases</li> <li>Skilled communicator to both technical and non-technical audiences, and ability to lead cross-functional teams</li> <li>Demonstrated ability to think creatively and critically, to synthesize data and draw insights, formulate scope and requirements, and validate hypotheses based on data</li> <li>Demonstrated ability to successfully manage competing priorities and maintain close attention to detail</li> <li>Self-motivated and goal-oriented individual with excellent organizational skills</li> <li>Experience with agile development methodologies like Scrum</li> <li>4-year degree. MBA or related graduate degree strongly preferred</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $154,000 USD - $220,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Principal Product Manager, Global Search

Ready to be a Titan?The Sr. Procurement Manager role and responsibility is to scale and drive a centralized, efficient and “best in class” procurement function focused on business partnering and effective execution. This senior individual will build out and manage the procurement team, interfacing directly with our senior and executive staff, and will report to the Assistant Controller.What you'll do:<ul> <li>Providing leadership and supporting our business partners through contract negotiation, supplier management and enabling in e-commerce purchasing technologies.</li> <li> Work closely with our business partners and assist in negotiating contracts with suppliers and vendors to ensure the best possible pricing and terms. Conduct bids or general use products and services, as well as support department-specific sourcing project.</li> <li>Review the current end-to-end procurement process to identify inefficiencies, propose suggestions for redesigning process flows, and implement design changes</li> <li> Creating strategies for procuring goods and services that meet the organization's needs. This can include analyzing market trends, identifying potential suppliers, and developing localization supplier relationships. </li> <li> Managing the procurement process from request to delivery, including issuing purchase orders, tracking shipments, and managing client expectations. </li> <li> Monitoring and evaluating supplier performance to ensure compliance with contractual agreements. This can include evaluating quality, pricing, and delivery time. </li> <li>Developing and maintaining relationships with internal business leaders, suppliers and vendors. </li> <li> Providing cost-benefit analysis and regular reports on procurement activities, highlighting key metrics, budget utilization, and any significant issues or improvements. </li> <li>Create, develop and standardize cost-effective strategies for the purchasing of software, hardware and services. Conduct cost analyses and set benchmarks for improvement.</li> <li>Assist departments in maintaining compliance with all Company policies regarding contracting and purchasing</li> <li>Collaborate with legal and infosec teams to ensure vendor and supplier the appropriateness of contract terms and ensure compliance with all regulations and controls, including SOX.</li> </ul>What you'll need:<ul> <li>We are looking for someone who thrives on working in a high-growth, fast-paced environment, and who is very motivated to delight customers and build a large and important enterprise cloud company:</li> <li>Bachelor's degree (or equivalent) in Supply Chain Management, Finance, Accounting, or related field from an accredited institution.</li> <li>10+ years of relevant experience in procurement and purchasing management, finance, accounting or business operations.</li> <li>4 years of experience in a high-growth cloud software company, both public and private.</li> <li>Expert in MS Excel, Google sheets, and procurement applications (Workday Preferred).</li> <li>Expert negotiator with vendors to drive best outcomes</li> <li>Self-starter willing to wear multiple hats and drive end-end procurement management for the organization.</li> <li>Excellent verbal, written, reporting, and interpersonal skills.</li> <li>Ability to operate in a fast-moving, team-oriented, collaborative environment with tight deadlines.</li> <li>Strong presentation skills (both oral and content) for both internal and external audiences.</li> <li>Unwavering integrity.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $126,000 USD - $182,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

40 ServiceTitan Jobs