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Ready to be a Titan?ServiceTitan’s Senior Specialist AI and Martech is a remote role that serves as the creator and builder of AI software solutions for the Marketing team. This future Titan will be a key resource in helping build out solutions that combine AI with marketing and sales technology in order to deliver enhanced marketing capabilities to the Marketing org resulting in higher efficiency and effectiveness of marketing programs. We are looking for a candidate who has experience with and an obsession for all things Martech, as well as excellent communication skills and a knack for communicating complex topics clearly and effectively.What you'll do:<ul> <li>Build the marketing AI operations program from the ground up.</li> <li>Develop a strategic roadmap for AI integration within the marketing department.</li> <li>Identify all areas of marketing where efficiency and effectiveness can be improved via AI tools.</li> <li>Prioritize across all AI opportunities within marketing and manage the build out of AI tools and workflows across all teams within marketing.</li> <li>Run build vs buy analysis for AI tools to be used within marketing</li> <li>Hands on development and roll out of AI applications within the marketing team</li> <li>Stay at the forefront of AI trends and capabilities and ensure the most impactful use cases are being operationalized within the marketing organization</li> </ul>What you'll bring:<ul> <li>5-8 years of experience in design, creation, implementation and maintenance of technical items such as: web eventing and martech instrumentation, martech platform and API integration, process automation, attending to data deliverability issues, implementing high-fidelity and responsive HTML experiences, and troubleshooting third-party integrations and synchronization events.</li> <li>A solid background in demand generation or marketing operations, with demonstrated expertise in analytics, digital experience, and Customer Data Platform (CDP) technologies</li> <li>Proficiency leveraging SQL, python, JavaScript and similar languages and technology to drive automation, access APIs, and build lightweight data products.</li> <li>Bachelor's Degree. </li> <li>Exemplary verbal and written communication skills to facilitate daily interaction with customers.</li> <li>Ability to understand and display empathy for customers.</li> <li>Ability to build strong relationships internally and externally, and work effectively cross-functionally.</li> <li>Results-driven, detail-oriented, and an organized self-starter.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $126,000 USD - $182,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Senior Marketing AI & Martech Applications Specialist

Ready to be a Titan?Service Titan is seeking an exceptional Sr. Salesforce CPQ/Billing Engineer to join one of the fastest growing tech startups in Southern California, backed by the best VC firms in the SaaS space. The Sr. SalesforceCPQ (Configure Price Quote) Engineer will be responsible for designing, developing, and implementing CPQ solutions in Salesforce that meet business requirements. The ideal candidate will have strong technical skills in Salesforce development, including Apex, Visualforce, and Lightning, as well as extensive experience in CPQ implementation.What You’ll Do:<ul> <li>As a Senior Salesforce CPQ Engineer, you will be responsible for the design, development, and maintenance of SFDC CPQ application.</li> <li>Design, configure, administer and customize SFDC CPQ application. Well versed with Apex code, Custom Objects, Workflow Rules, Custom Fields, Validation Rules and VisualForce Pages.</li> <li>Develop and maintain technical design documents.</li> <li>Responsible for owning system configuration and user setup as needed. Configure fields, workflows, roles/permissions, page layouts, custom objects, custom record types, reports, saved searches and dashboards.</li> <li>Experience in creating/updating system documentation including configuration changes, data mapping requirements, functional designs, test cases and deployment plans as needed for the engagement.</li> <li>Identify the root cause of defects and develop fixes in the system.</li> <li>Work with Scrum Master, Product Analysts to scope work and produce estimates.</li> <li>Provide pre- and post-implementation technical support.</li> <li>Working with SFDC support to resolve issues with CPQ and related applications. Maintain smooth operation and performance of the platform.</li> <li>Ability to prioritize to ensure work is done in a timely and high-quality manner.</li> </ul><h2>What You’ll Bring:</h2><ul> <li>Minimum of 3 years of experience in Salesforce development with a focus on CPQ functionality.</li> <li>Strong understanding of Salesforce CPQ concepts, including product catalog, pricing, quotes, contracts, and billing.</li> <li>Experience in CPQ Data Migration.</li> <li>Programming background using one or more of the languages such as APEX, Visualforce, Lightning, Java.</li> <li>Enterprise integration architectures such as SOA, RESTful, ETL</li> </ul><ul> <li>Deep understanding of software testing with knowledge on building test plans and executing them in unit, functional and user acceptance test cycles.</li> <li>Strong problem solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships</li> <li>Excellent communication skills, including the ability to communicate technical concepts to non-technical stakeholders.</li> <li>Salesforce certifications (e.g., Salesforce Certified CPQ Specialist, Salesforce Certified Platform App Builder, Salesforce Certified Administrator) preferred.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $105,000 USD - $150,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Salesforce CPQ Billing Engineer

Ready to be a Titan? ServiceTitan is looking for a Senior Front-End Engineer to help us build smart, compelling and intuitive client-side applications for our products. This is an exciting role for an engineer to come in and develop the major client-side features in a rapidly growing, fast-paced environment. We build for product excellence, focus on smart solutions through innovation and technology, have an amazing growth-oriented culture, and love to solve complex problems. If you share the same values, you should consider joining us in our efforts to achieve the extraordinary! You will be primarily responsible for creating and maintaining complex web-based solutions. Some tasks will require understanding and modifying server-side APIs written in a strongly-typed web application framework (to establish the contract between the Frontend and the Backend). You will work closely with product, design and the rest of the engineering team to develop and deliver scalable, secure, rock-solid, production ready features. You will be expected to iterate rapidly while delivering high-quality outcomes.What You’ll Do:<ul> <li>Deliver scalable, reliable solutions to complex business problems</li> <li>Own applications that are critical to the success of our customers and our business</li> <li>Drive frontend architecture and design decisions (we are developing with MFEs)</li> <li>Partner with engineering leaders across teams to drive our vision and lay the foundations for long-term technical excellence</li> <li>Collaborate with world-class engineering, product and design teams to design solutions to customer problems</li> <li>Develop and maintain sufficient test coverage for all features in partnership with the QA automation engineers</li> <li>Value mentorship and enjoy helping engineers around you grow</li> </ul>What You’ll Bring:<ul> <li>You have 7+ years of experience building scalable web applications with React, utilizing modular approach (MFEs)</li> <li>You have created and maintaining JSON Web APIs backed by databases in any strongly-typed back end development framework</li> <li>You take pride in both delivering delightful user experiences and in championing technical excellence</li> <li>You’re excited to work collaboratively with engineering, product, design in a cross-functional team setting</li> <li>You’re eager to contribute your ideas and experiences to help us continuously improve as a product and as a company You enjoy working on GitHub repos which are setup for CI/CD, automated testing</li> <li>You have strong communication skills and can easily exchange ideas in a distributed environment</li> </ul>Tech Stack:<ul><li>Our applications are built on React, TypeScript, Styled Components, GraphQL, MongoDb, Jest, Cypress, .NET</li></ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $124,000 USD - $178,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Software Engineer, Front End

Ready to be a Titan?What You'll Do:<ul> <li>Own billing, payments and contract management processes for various ServiceTitan and affiliate products, partnering cross-functionally across departments (Sales, Legal, Revenue Operations, Onboarding, Support, Success, AR/Collections)</li> <li>Oversee billing and contracts functions by leading and managing new and existing workflows</li> <li>Manage M&amp;A activity by partnering with Deal Desk to ensure accuracy in account and opportunity records</li> <li>Assist with month-end close responsibilities related to billing and partner with Revenue Accounting to ensure revenue is appropriately recognized following US GAAP</li> <li>Partner with Revenue Operations Accounting Manager to support centrally billed ServiceTitan customers, parent/child accounts, and strategic accounts by preparing billing usage files and centralized invoices monthly</li> <li>Partner with our IT and Revenue Accounting teams on ongoing migration to Salesforce CPQ+Billing and Workday revenue</li> <li>Assist with various billing-related reporting, including ad hoc requests</li> <li>Manage a team of individuals</li> </ul>What You'll Bring:<ul> <li>Bachelor’s Degree in Accounting, Finance, Business Administration or equivalent field</li> <li>Proficient understanding of basic accounting theory (e.g. Accounts Receivable &amp; Revenue)</li> <li>5+ years of relevant work experience</li> <li>Proficiency with Microsoft Excel</li> <li>Experience with Salesforce CPQ + CRM</li> <li>Strong ability to meet deadlines and multi-task within a fast paced environment</li> <li>Strong written and oral communication skills and detail-oriented</li> <li>Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $86,000 USD - $124,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Lead, Billing & Contracts

Ready to be a Titan?ServiceTitan is actively seeking a results-driven Group Product Manager to lead our Scheduling &amp; Capacity team of product managers, encompassing both core and Pro Products. The Scheduling &amp; Capacity team aims to deliver automatic, scalable experiences that empower contractors to easily and effectively match technician availability to customer demand in order to meet their business objectives. This role is crucial to our operations, as our capacity engine touches products and experiences across the ServiceTitan ecosystem, and Scheduling Pro is a key piece of our Pro Product portfolio and contributor to overall business growth. As the Leader for our Scheduling &amp; Capacity product ecosystem, you'll be responsible for creating intuitive and flexible experiences that not only enable job scheduling but also provide our customers with insights and automation to ensure they book the right jobs at the right time to maximize their business results. You'll be tasked with guiding product initiatives from their starting point to their market launch, ensuring they meet market needs and provide real benefits to our customers. This role offers a unique chance to use industry best practices and your own creativity to improve the experience for our customers and enhance multiple ServiceTitan's offerings. What you'll do:<ul> <li>Own and execute the product vision and roadmap for our Scheduling &amp; Capacity products (both core and Pro Products) that power experiences across ServiceTitan – optimizing job bookings, and streamlining interactions between contractors and their end-customers.</li> <li>Focus on the end-to-end customer experience, working with cross-functional teams to build cohesive experiences that drive business success</li> <li>Engage closely with our customers to understand their current processes and needs, and translate those into product capabilities.</li> <li>Promote a culture that prioritizes customer outcomes and ease of use, fostering a team-wide commitment to delivering exceptional user experiences</li> <li>Define, evaluate, and obsess over key performance metrics to improve product quality and customer sentiment at scale</li> <li>Drive success and adoption of your products by partnering closely with product marketing, sales, support, and GTM teams in creating internal and external launch plans</li> <li>Represent ServiceTitan as a domain and product expert in customer and prospect meetings, and on our online community.</li> <li>Provide leadership, guidance, and support to a team of product managers</li> </ul>What you’ll need:<ul> <li>10+ years relevant work experience, at least 5 years in a product management role, preferably with a focus on B2B SaaS products</li> <li>Strong technical acumen and deep customer empathy with experience delivering intuitive customer experiences</li> <li>Ability to gather and transform business requirements and market needs into a successful product vision</li> <li>Strong analytical and problem-solving skills, with a data-driven approach to decision-making</li> <li>Excellent communication to both technical and non-technical audiences with demonstrated experience engaging, influencing, and leading cross-functional teams</li> <li>Experience with agile development methodologies and a track record of delivering high quality products on time</li> <li>Ability to thrive in a dynamic environment and manage multiple competing priorities</li> <li>4-year degree from a top university, related graduate degree preferred</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $169,000 USD - $243,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Group Product Manager, Scheduling & Capacity

Ready to be a Titan? ServiceTitan is looking for a Senior Full Stack Engineer to help us build a new customer facing, GPT enhanced Pro Product for the trades. This is an exciting role for an engineer to come in and develop the major application features in a rapidly growing, fast-paced environment. You will be primarily responsible for creating and maintaining complex web-based solutions built on top of a set of loosely coupled microservices. You will work closely with product, design and various engineering teams to develop and deliver scalable, secure, rock-solid, production ready features. You will be expected to iterate rapidly while delivering high-quality outcomes. What You’ll Do: <ul> <li>Design, Test and Deliver scalable, reliable solutions to complex business problems</li> <li>Own applications that are critical to the success of our customers and our business</li> <li>Drive frontend architecture and design decisionsDrive architecture and design decisions that deliver reliable, secure, scalable and performant backend solutions</li> <li>Partner with engineering leaders across teams to drive our vision and lay the foundations for long-term technical excellence</li> <li>Collaborate with world-class engineering, product and design teams to design solutions to customer problems</li> <li>Develop and maintain high quality goals with automated test coverage</li> <li>Value mentorship and enjoy helping engineers around you grow</li> </ul> What You’ll Bring: <ul> <li>You have 5+ years of experience building scalable web applications and microservice based backend systems</li> <li>You have created and maintaining JSON Web APIs backed by databases in any strongly-typed back end development framework</li> <li>You have a deep understanding of messaging systems such as Kafka and have used them extensively in the development of loosely coupled solutions</li> <li>You take pride in both delivering delightful user experiences and in championing technical excellence</li> <li>You’re excited to work collaboratively with engineering and across functional teams</li> <li>You’re eager to contribute your ideas and experiences to help us continuously improve as a product and as a company</li> <li>You enjoy working on GitHub repos which are setup for CI/CD, automated testing</li> <li>You have strong communication skills and can easily exchange ideas in a distributed environment</li> </ul> Tech Stack: <ul><li>Our applications are built on React, TypeScript, Styled Components, GraphQL, Node, C#, Express, MongoDb, Kafka, RabbitMQ, Redis, AWS, Azure, Kubernetes, Jest, Cypress and more </li></ul> Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $126,000 USD - $182,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Full-Stack Engineer (Schedule Engine)

Ready to be a Titan? What you'll do: <ul> <li>Own: Own from end to end the short and long term technical vision of your team</li> <li>Design &amp; Revamp: Design, implement and improve critical systems and components powering ServiceTitan stack; improve the security, availability, reliability, and performance of our products; drive/participate in all major architectural and strategic decisions especially those relating to scale</li> <li>Improve Efficiency: Build tools to increase efficiency of all our engineers; improve performance, processes, and quality across the whole engineering team</li> <li>Discover: Identify opportunities to extract or develop systems beneficial for multiple teams</li> <li>Empower: Mentor and guide Engineers across engineering as a whole</li> <li>60% development / 40% working on everything else</li> <li>Teambuilding: Work closely with Recruiting — in particular, interview candidates and co-own activities related to lead generation (e.g. tech talks) and screening (HackerRank tests)</li> <li>Strategy: Contribute to the roadmap and resource planning</li> <li>Measure Success: Determine metrics for success and constantly measure them</li> <li>Collaborate: Communicate effectively with cross-functional teams, engineers, Product Managers, customers, and partners</li> </ul>What you'll need: <ul> <li>15-20+ years of industry experience, including with large scale enterprise web/saas applications</li> <li>10+ years of experience on senior engineering roles (designing APIs, abstractions, and tools used by other engineers)</li> <li> Expert-level knowledge of: <ul> <li>Mobile development (Android/iOS)</li> <li>Microsoft .NET technology stack (C# / .NET,<a href="http://asp.net/" target="_blank"> ASP.NET</a> MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other)</li> <li>HTML5 and JavaScript; experience such front-end frameworks as React and Knockout.js is a plus</li> <li>Taking existing monolithic applications to a domain based, service-driven paradigm</li> <li>Experience with large scale 3rd party integrations</li> <li>Basic Microsoft Windows administration skills including IIS administration</li> <li>Performance / reliability monitoring tools (e.g. New Relic, DataDog, Application Insights)</li> <li>Log / Metric collection and analysis tools (e.g. Elasticsearch-Logstash-Kibana, DataDog, Grafana)</li> <li>Git, unit testing, debugging, profiling, Visual Studio, JIRA and other tools that are typically used by developers on Microsoft technology stack</li> <li>Continuous integration and continuous delivery methodologies and tools (TeamCity or similar)</li> <li>Administration and building automation for Azure, AWS or other public cloud technology</li> </ul> </li> <li>Ability to empathize with our users and champion for their experience.</li> <li>Strong communication and technical writing skills</li> <li>B.S., M.S. or PhD in Computer Science, Physics, Engineering or a related technical field.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $205,000 USD - $294,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Principal Software Engineer

Ready to be a Titan?This is a critical role for the next phase of ServiceTitan’s growth. We are sitting on an incredibly rich set of functionality and customer use cases that ServiceTitan will need to continue to enhance, build anew and scale 10X. For this upcoming phase of our continued growth, our data assets (including customer data, transactional logs and externally procured data from partners and web) will need to be productively harnessed to deliver tremendous incremental value to our customers using Analytics, Recommendations and automation oriented AI solutions. As an initiation of ServiceTitan’s commitment to advancement in data and AI, we recently launched our Analytics and AI products:Titan Intelligence (<a href="https://www.servicetitan.com/blog/titan-intelligence-announcement" target="_blank">https://www.servicetitan.com/blog/titan-intelligence-announcement</a>). As we continue to build our Data and ML capabilities to deliver the promise of helping our customers unleash the power of their data and bring the trades industry at AI parity with other technology enabled industries, we seek to add an industry leading Principal Data Scientist with deep technical expertise in Statistics, Machine Learning, productionalizing ML workflows and expertise in Deep Learning approaches and solutions including Large Language Models and Generative AI. Principal Machine Learning Engineer will be a key contributor to the technical vision and product roadmap by enabling ML based product offerings which add significant customer value. This role is for a strong ML practitioner who will build state-of-the-art ML solutions and ML infrastructure @ ServiceTitan.What you'll do:<ul> <li>Drive the development and implementation of novel data science solutions to address complex business problems across multiple product areas</li> <li>Implement Machine Learning algorithms for recommendation systems, Generative AI, Large Language Models, clustering, classification problems, Natural Language Processing, content embedding, models etc.</li> <li>Provide strategic guidance and mentorship to senior data scientists and teams across the organization</li> <li>Develop end-to-end ML workflows for batch, real-time and near real-time usecases</li> <li>Collaborate effectively with cross-functional teams, engineers, Product Managers, customers, and partners</li> </ul>What you'll bring:<ul> <li>Advanced knowledge of Machine Learning methods and algorithms across traditional ML methods and Deep Learning theory and techniques.</li> <li>Experience developing and deploying large scale Machine Learning applications</li> <li>Expertise in Machine Learning frameworks such as TensorFlow, Keras, PyTorch</li> <li>Ability to write high quality code in Python, C++ or Java</li> <li>Experience building ML platform to support ML lifecycle across teams and projects</li> <li>Ability to empathize with our users and champion their experience.</li> <li>Strong communication skills</li> <li>High EQ and a strong inclination to build a highly effective, diverse team where all members feel respected, included and can bring their whole self to the job.</li> <li>10+ years of relevant experience</li> <li>BA/BS Computer Science or a related discipline. MS/PhD is highly desirable</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $226,000 USD - $323,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Principal Machine Learning Engineer

Ready to be a Titan?ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they’ve ever done. The Experience Design (XD) team is central to this mission. We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product designers works closely with product managers, engineers, product marketers and with thousands of our users to help make their lives easier through technology. We embrace agile development and design thinking to ship dozens of new features every month. We measure our success based on our customer’s success. We strive for real impact.We are looking for a talented Senior Product Designer that enjoys solving complex problems with data-informed solutions. This person will be a core member of our growing design team in helping to create a best-in-class Enterprise SaaS product with desktop, tablet and mobile touchpoints.Reporting to the Manager, Product Design, the Senior Product Designer possesses a balanced toolkit of research, interaction design, and prototyping capabilities. As a Senior Product Designer, you are capable of performing discovery research with users, creating journey maps and task flows, and developing prototypes to test your concepts and designs. You’re also adept at being excellent collaborative partners with our friends in Product, Engineering and QA. This is an opportunity to join one of LA’s fastest growing companies and have your thumbprint on the product that is actively disrupting the Home Services industry.What You'll Do:<ul> <li>Design experiences that are engaging, efficient, intuitive and solve real problems</li> <li>Collaborate and solution closely with stakeholders, product managers, designers, and developers to ship an extraordinary end-to-end user experience</li> <li>Participate in user research and usability studies</li> <li>Prototype flows, concepts, and interactions</li> <li>Develop deep expertise in your product’s problem area</li> <li>Work closely with our design system team and developers to ensure the successful technical implementation of your work</li> <li>Champion the tenets of good product design and leverage partnerships with others to build awareness throughout the organization</li> <li>Interact with users to develop a solid understanding of their workflows, environments, needs and pain-points</li> <li>Represent our users in product strategy and roadmap discussions</li> <li>Mentor designers, helping them build context, strong decision-making skills, and empathy for our users by providing feedback to help strengthen the team</li> <li>Understand the users deeply across different segments through research, user insights and lead product design to drive measurable</li> </ul>What You’ll Need:<ul> <li>Experience designing modern SaaS/Enterprise products</li> <li>A strong design portfolio that demonstrates your process, reasoning, and outcomes</li> <li>You love collaborating but are also able to take ownership of entire projects</li> <li>Excellent ability to develop and sustain relationships across teams and functions</li> <li>Aptitude for providing design feedback and a genuine desire to help less experienced designers improve their skill sets</li> <li>You thrive in a highly iterative process that involves listening, adapting, moving fast, talking with users, incorporating feedback, and constantly collaborating</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $115,000 USD - $165,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Product Designer

Ready to be a Titan? We are seeking a Principal Product Manager to lead the development of our productivity tools suite, including (but not limited to) capabilities like communication (internal and external), notifications and alerts, to-do lists, personal AI assistant, and calendar visibility within our enterprise SaaS offering. In this role, you will be responsible for building extensible capabilities that cater to both a diverse range of personas and a diverse range of vertical trades (e.g., hvac, roofing, construction). You will work closely with cross-functional teams to ensure that our tools not only meet but exceed the needs of our customers, driving their efficiency and enhancing their overall experience. What you'll do:<ul> <li>Product Vision &amp; Strategy: Define and drive the product vision and strategy for the productivity tools, aligning them with the company’s overall goals and customer needs.</li> <li>Customer-Centric Development: Work closely with customers, understanding their workflows and pain points, to develop tools that enhance productivity and operational efficiency.</li> <li>Cross-Functional Collaboration: Collaborate across product squads to gather feedback and input into your roadmap and drive adoption and use of productivity capabilities</li> <li>Innovation &amp; AI Integration: Identify opportunities to leverage AI and other emerging technologies to create intelligent and automated solutions that solve real-world problems.</li> <li>Feature Prioritization: Prioritize features based on customer feedback, business impact, and strategic goals, ensuring timely and high-quality delivery.</li> <li>Segment-Specific Solutions: Develop and scale solutions that serve a wide range of customer segments, ensuring flexibility and adaptability to different use cases.</li> <li>Roadmap Ownership: Own the product roadmap for productivity tools, regularly updating stakeholders on progress, challenges, and next steps.</li> <li>Metrics &amp; Analysis: Define success metrics, track performance, and iterate on product features to continuously improve the user experience.</li> <li>Market &amp; Competitor Analysis: Stay informed about market trends, competitive products, and new technologies to ensure our offerings remain cutting-edge. </li> </ul>What you'll bring:<ul> <li>Experience: 5+ years of product management experience, with a focus on SaaS and enterprise software. Experience in the trades or a related industry is a plus.</li> <li>Technical Aptitude: Strong understanding of software development processes, with the ability to work effectively with engineering teams.</li> <li>Customer Focus: Proven track record of developing customer-centric products that drive tangible business results.</li> <li>Strategic Thinking: Ability to think strategically about product development and business impact, with a focus on long-term success.</li> <li>Leadership: Experience leading cross-functional teams and influencing without direct authority.</li> <li>Communication Skills: Excellent verbal and written communication skills, with the ability to clearly articulate complex ideas to both technical and non-technical stakeholders.</li> <li>AI &amp; Innovation: Familiarity with AI technologies and their applications in productivity tools is highly desirable.</li> <li>Analytical Skills: Strong analytical skills with the ability to make data-driven decisions</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $154,000 USD - $220,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

30 ServiceTitan Jobs