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Overview This is a remote role that may only be hired in the following locations: North Carolina or South Carolina Responsible for the servicing and retention of insurance customers. Proactively works with customers to provide resources, offer services, and understand their evolving needs during the policy year and at renewal. Responds to daily inquiries and handles agency billing. Facilitates workflow and identifies sales growth opportunities. Responsible for the handling, processing, and servicing of new and existing insurance customers. Responsibilities <ul> <li>Account Servicing - Responds to service requests and proactively identifies needs. Manages new and existing customer activities including policy check-in, renewals, cancellations, endorsements, and initial claim activity. Performs data entry, processing, and risk analysis. Ensures accuracy and compliance with all rules and regulations.</li> <li>Sales &amp; Support - Develops influential relationships with carriers and customers to achieve business goals and streamline service experience. Identifies sales, coverage, and additional opportunities for existing customers. Responsible for marketing, quoting, and proposal preparation of customer insurance programs. Key stakeholder in customer satisfaction and retention results.</li> <li>Operations - Performs various operational tasks that occur during customer, carrier, and associate inquiries. Serves as primary point of contact for carrier and customer requests.</li> <li>Reporting - Maintains customer notes, assuring proper follow-up and documentation through all elements of the relationship. Monitors claim activity for larger commercial risks and reports to appropriate parties as needed.</li> </ul> Qualifications Bachelor's Degree and 0 years of experience in Support or Customer Service or Insurance Agency OR High School Diploma or GED and 4 years of experience in Support or Customer Service or Insurance Agency Preferred Area of Experience: P&amp;C Insurance Required License or Certification Type: Property and Casualty License Preferred Qualifications: Applied Epic software experience More than five years in Large Commercial Insurance First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

SVB Financial Group

Insurance Account Specialist (Remote- NC, SC) - Commercial Lines

Overview This is a remote role that may be hired in several markets across the United States. First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 550 branches in 23 states and commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets. This position is responsible for gathering, organizing, and analyzing large data sets using complex statistical techniques and tools, to ensure data quality, integrity and compliance with applicable laws, regulations, and Bank policies that assist management with making informed business decisions. This position is responsible for supporting development, implementation, and maintenance of strategic risk platform for Enterprise Risk Management. Serves as a subject matter expert and may mentor other staff members or serve in a team lead role. As part of Enterprise Risk Management (ERM), you will work as a liaison and coordinate with the Enterprise Risk Data Platform (ERDP) technical team on data sourcing and development prioritization alignment in support of risk reporting products that are critical in the establishment of a mature Large Financial Institution (LFI) risk program. You will collaborate closely as a trusted consultant with ERM teams and collectively help manage the strategic risk platform. Responsibilities <ul> <li> Data Enhancement - Leads the implementation of enhancements for the quality, management, and storage of enterprise risk data. Executes initiatives that improve profiling, exception reporting, and issue resolution as well as general fixes for the Enterprise Risk Data Platform. Builds data quality monitoring dashboards and assists management with special data projects. </li> <li> Business Support - Enforces data and access management policies and procedures across the Enterprise Risk Management Analytics and Automation team. Encourages discussion and feedback from associates to identify areas of improvement within data management capabilities. Identifies, prioritizes, develops, documents, and implements strategic-use cases to support data analysis outcomes, processes, and other requirements. Responsible for all components of project execution and stakeholder engagement. </li> <li>Innovation - Works across departments and with functional management as needed to ensure timely delivery of data requirements and establishing remediation plans. Analyze market and technology trends to identify emerging technologies for enhancing domain products’ deliverables and operations.</li> <li>Business Strategy - Facilitates strategies that develop the Bank's data management capabilities. Assists management in creating and implementing a strategic road to achieve planned objectives. Works cross-functionally to mature department presence within Bank business units. Maintains a strong knowledge of current and emerging technologies or trends impacting the financial service industry.</li> <li>Documentation - Creates and maintains documentation which includes source-to-target mappings, data dictionaries, critical data elements, change management, and other related materials to ensure audit readiness from documentation standpoint. Identifies and creates centralized business critical reports.</li> <li>Operational Support - Provides support to the department and senior staff regarding technical inquiries serving as a subject matter expert.</li> </ul> Qualifications Bachelor's Degree and 8 years of experience in Risk Management, Financial Analysis, or Statistical Modeling OR High School Diploma or GED and 12 years of experience in Risk Management, Financial Analysis, or Statistical Modeling Required Skills <ul> <li>Understanding of data warehousing and transformation methods.</li> <li>Lineage documentation.</li> <li>ETL processes.</li> <li>Spreadsheet and database knowledge.</li> <li>Able to analyze and visualize large sets of data.</li> <li>Able to create and apply accurate algorithms to datasets to identify solutions.</li> <li>Knowledge of programming languages including but not limited to SQL, Oracle, R, MATLAB, Python.</li> <li>Proficiency in statistics and statistical packages/applications used to analyze data sets.</li> <li>Proficiency in SQL.</li> </ul> Preferred Skills <ul> <li>Expertise in Python and/or automation.</li> <li>Proficiency with Tableau and/or PowerBI.</li> <li>5+ years of experience in Risk Management.</li> <li>5+ years of experience in Financial Services.</li> </ul> This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $113,000 to $190,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Senior Risk Analytics Consultant (Technology Liaison) - Remote

Overview Develop and support core banking (lending and deposit domains) solutions and projects. Be responsible for all software aspects within the team including research, design, technology insertion, development, testing and support. Design and develop technical solutions that meet user needs with respect to functionality, performance, scalability, and reliability. Oversee proactive maintenance on our existing applications within the core banking domain to ensure our mission critical systems remain stable, are able to scale as our business grows, and remain fit-for-purpose. Coordinate and assist with troubleshooting of code defects, data errors and configuration problems to determine the origin of application error. Exercise judgement within defined procedures and practices to determine appropriate action. Drive departmental best practices, guidelines implementation and adherence to standards. Design and develop real-time integrations and file-based integrations. Optimize the use of database level processing. Build maintainable, well-documented, secure code. Provide complex technical support to data processing systems through enhancement of related software and processes. Develop software and procedures that improve processing capabilities. Analyze code tests and implement in coordination with management, associates, and end users. Serve as production system support by resolving issues and ensuring ongoing functionality. Perform a variety of actions that evaluate and improve department systems, processes, and applications. Use programming specifications to construct modules, develop testing methods, and design materials. Provide new feature time estimates for system changes and assists in implementing modifications. Execute test plans to validate application functions as designed. Collect data related to user requests and determine scope, time estimates, and system impacts. Inspect business specifications, programming specifications, coding, test plans, documentation, and implementation plans for accuracy. Provide technical support to production systems by addressing reported issues, anticipating maintenance requirements, and ensuring functionality for end user needs. Draft for system, end user, and operational purposes, including technical specifications and application designs. Be responsible for complex involvement in the software development life cycle including the creation, enhancement, implementation, and evaluation of software. Serve as a technical resource for management, associates, and business units. Provide 24/7 on-call support via monthly rotations. The position is eligible for variable compensation, which may be in the form of incentive, bonus, or commission pay. First Citizens offers a competitive, comprehensive benefits program which you can review here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>. May work remotely pursuant to First Citizens’ Remote Work Guidelines policy. Qualifications Position requires a Bachelor’s degree in Computer Engineering, Electronics Engineering, or other related field plus four (4) years of experience in the job offered or four (4) years of experience as a Technology Analyst, Systems Engineer, or a related occupation. Requires ability to be on call 24 hours a day, 7 days a week, on a monthly rotating basis. Requires strong design and development experience with web applications and web services. Strong proficiency and hands on experience in design and development RDBMS architecture and performance tuning systems like Oracle, MS, SQL, or SQL Server. Requires experience working with information technology domain within Banking or Financial Services industry. Requires experience working in technology applications for wealth management domain. Requires experience working on third party application integration. Requires experience working on Operational Data Store or Data Warehouses using SQL Server Integration Services. Requires experience with systems implementation or conversion projects. Requires experience in DevOps and CI/CD practices and tools (Git, Gitlab, Jenkins or similar). Requires in-depth knowledge of System Life Cycle Development methodology (Waterfall and Agile). Requires experience working on Agile projects and complete knowledge of day-to-day Agile routines. Requires strong experience in supporting business critical and complex applications. Require experience with XML technologies: XSLT, XPATH, DOM, SAX, JAXP, XSD, XQuery Namespaces and XML parsers and tools. Requires advanced experience with programming languages such as Microsoft .NET (C#), ASP.NET Core, JavaScript, HTML 5, XML, SQL Scripting, or Powershell Scripting. Requires advanced experience with Microsoft Team Foundation Server (TFS) or similar code repository system. Requires advanced experience with ServiceNow or other information technology ticketing system. May work remotely pursuant to First Citizens’ Remote Work Guidelines policy. This is a remote role that may be hired in several markets across the United States. The base pay for this position is generally between $132,080 to $149,382. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a> To Apply: Go to <a href="https://jobs.firstcitizens.com/jobs" target="_blank">https://jobs.firstcitizens.com/jobs</a> and submit your resume to Job # 25534. #EJC #LI-DNI

Developer III

Overview This is a remote role that may only be hired in the following locations: Massachusetts or North Carolina The Change Management Consultant provides change management consultation and expertise to business units within the Bank. Manages the planning and execution of change management projects to maximize adoption of newly changed processes, technology, and structures. Creates standards and processes that ensure implementation success, and monitors initiative effectiveness through key performance metrics. Collaborates with management and project teams to drive change that addresses business needs, improves efficiencies, and achieves organizational objectives.Supports and creates effective training strategies and programs in support of projects, system implementations, and business as usual. Facilitate training both in person and virtual. Develops or updates training materials, e learning modules, and job aids, and administers training as needed. Responsibilities <ul> <li>Change Management - Leads change management projects including development, execution, and direction. Facilitates initiatives that impact stakeholders both internal and external to the department. Responsible for stakeholder identification and analysis, prescriptive planning, timing and channel delivery, and coordinating implementation of changes.</li> <li>Collaboration - Works closely with project teams on change management, communication, and training needs to ensure successful project execution and adoption. Communicates clearly with management, associates, and wider business units in driving change across the Bank.</li> <li>Business Support - Responsible for change management standards, processes, and tools. Ensures organizational adherence, monitoring compliance and communicating deficiencies as necessary.</li> <li>Training- Supports and creates effective training strategies as needed. Support may include training facilitation, content creation, administration, and related communication.</li> <li>Reporting - Utilizes key metrics to analyze, track, and report on project impact and performance. Ensures that all changes are clearly recorded and evaluated.</li> </ul> Qualifications Basic Qualifications: <ul><li>Bachelor's Degree and 4 years experience in Change Management</li></ul> OR <ul> <li>High School Diploma or GED and 8 years experience in Change Management </li> <li>Experience in training and instructional design principles and tools</li> </ul> Preferred Qualifications: <ul> <li>Experience with Articulate Storyline or e learning content creation system </li> <li>Experience in Banking and Financial Services at a Large Financial Institution (LFI)</li> </ul> First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>

Change Management Consultant

Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. This position leads system analysis efforts, delivers strategic insight, and acts as a technical expert for business systems within the Bank. Performs at the highest level of service complexity in support of system operations, performance, and usage. Develops advanced solutions and specifications to resolve process issues, which may involve elements of testing and development. Serves as a resource to wider business units or associates and may provide a leadership role for less experienced analysts. This role will interface with business, other application development teams within IT as well as various shared services organizations and infrastructure areas. Resource will be part of Treasury IT, supporting continued build out of investments, capital markets, cash, and liquidity management capabilities at First Citizens Bank. Responsibilities <ul> <li>Data Analysis - Sources, compiles, and interprets data. Performs data analysis at the most advanced level, effectively communicating and directing analysis output. May handle special projects or direct the analysis efforts of the work group.</li> <li>Identifying Requirements - Determines system requirements and communicates them using specifications, reports, project plans, or other forms of documentation. Determines and resolves complex factors that affect system processes. Ensures compliance through monitoring and analysis.</li> <li>Reporting - Enables strategic insight into business systems through reports to senior management. Evaluates systems based on data analysis, user input, and extensive testing. Conveys patterns, problems, and areas of improvement, and develops process enhancements based on results.</li> <li>System Support - Provides expert technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Handles escalated and complex support issues. Develops and implements modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering expertise on systems and data output.</li> <li>Lead engagement with business partners on changing business needs, analyze business requirements, and communicate the system implications of proposed system changes.</li> <li>Provide leadership to team members and peers.</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support Preferred Qualifications <ul> <li>More than 10 years of experience working as a business systems analyst in the financial industry (Treasury, Liquidity, Cash Management, Group Finance, Regulatory Reporting, Product Control etc.).</li> <li>Proven track record in business requirements elicitation techniques, translation to functional and non-functional requirements, solutions design, story writing, test planning and change management.</li> <li>Proven experience in business process reengineering and systems analysis.</li> <li>Experience working with data management projects having experience in data analysis, data governance, data quality and lineage.</li> <li>Strong analytical and critical thinking skills, with the ability to analyze business requirements to determine processing flow, user needs, and inter-dependencies of multiple information systems.</li> <li>Experience in defining test strategy and writing test cases.</li> <li>Strong SQL skills: ability to write complex and effective SQL queries.</li> <li>Experience in SDLC and Agile methodologies.</li> <li>Excellent verbal and written communication skills; history of active engagement with business partners and stakeholders.</li> <li>Functional knowledge of financial instruments like Repo, Investments, Cash, Derivatives, and Debt is a plus.</li> <li>Experience with any of the following is a plus: Quantum, Swift, Aladdin, Clearwater, Chatham Financials, Pinnacle, QRM.</li> </ul> First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Senior IT Business Systems Analyst - Hybrid

Overview This is a remote role that may be hired in several markets across the United States. This position is in the First Line Risk Management (FRM) Team supporting the Enterprise Data and Analytics business unit that is responsible for data management and data governance. This role will require direct and frequent interaction with the business unit and will serve as a key advisor on all risk-related matters, including RCSA development and maintenance, Issues Management, and data governance. As a risk advisor and liaison, the FRM is expected to be resourceful and able to work cross-functionally to improve processes and the risk and control environment. Additionally, they are responsible for ensuring the business unit is operating in alignment with enterprise guidance when executing on risk activities, including but not limited to core items like Risk and Control Self-Assessments (RCSA), Issues Management, TPRM, and Business Continuity Planning. Responsibilities <ul> <li>Risk Strategic Activities- Works with FRM leader and senior management to create risk management strategies ensuring key risks are appropriately managed and are aligned. Provides BU risk considerations for business/strategic plans. Effectively challenges risk programs outputs, ensuring bank and regulatory alignment.</li> <li>Risk Program Implementation - Supports the development, implementation and maintenance of the organizations risk management framework, policies and procedures. Coordinates risk assessments to evaluate and manage key risks across the organization. Manages book of work to identify gaps and assess capacity, ensuring alignment with strategic objectives and prioritization of risk management initiatives. Develops test plans and methodologies for evaluating the effectiveness of control activities, executes control testing procedures in accordance with the established test plan, identifies and supports remediation of control deficiencies. Lead the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Collaborates with BU and stakeholders to develop action plans and mitigation strategies to address root causes and prevent issue recurrence. Monitor the status and effectiveness of issue remediation efforts, providing regular updates and reports to senior management. Coordinate with other functions (i.e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives.</li> <li>Regulatory Engagement - Participates in regulatory inquiries, examinations, and audits in collaboration with internal stakeholders. Support regulatory submissions, response and reporting requirements, ensuring accuracy, completeness, and timely submission. Monitor regulatory developments and findings and assess their potential impact on the organization's risk profile and regulatory compliance.</li> <li>Risk Governance &amp; Reporting - Develops BU risk reports that provide a comprehensive view of risks impacting the BU. Monitors BU risk and control performance Identifies and summarizes BU Top and Emerging trends and actions to address impacts. Reports key indicators and limits to ensure timely escalation of breaches as required by the Risk Appetite Framework (RAF). Advises BU senior leadership in relevant risk governance meetings utilizing understanding of the BU operations, risks, controls and related laws and regulatory guidance. Provides feedback and collaborates on relevant governance documents to support BU activities and manage risk. Drives the implementation of program policies, standards, and procedures. Ensures timely communication around current and emerging issues and regulatory requirements.</li> </ul> Qualifications Bachelor's Degree and 8 years of experience in Financial Services, First Line Risk, Enterprise Risk or Operational Risk. OR High School Diploma or GED and 12 years of experience in Financial Services, First Line Risk, Enterprise Risk or Operational Risk. Preferred Education: Advanced Degree Preferred Area of Experience: Project Management or Internal/External Consulting Preferred Qualifications: <ul> <li>Large Financial Institution (LFI) experience gained through time in first line data functions, and/or the second and third-line functions supporting and overseeing them. </li> <li>Direct working knowledge of the processes, risks, and controls related to data capture, data movement and data governance. </li> <li>Experience with RCSA development and maintenance, Issues Management, and data governance as a key advisor.</li> <li>Knowledge of risk techniques, practices, and control frameworks</li> <li>Knowledge of various banking and government regulatory requirements and processes, </li> <li>Ability to work effectively with associates, senior management, and various committees, Knowledge of regulatory guidance pertaining to enterprise risk and operational risk</li> <li>Prior Consulting experience in data and analytics is a plus</li> </ul> This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $106,304 and $163,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

Senior First Line Risk Manager - Enterprise Data & Analytics (Remote)

Overview This is a remote role that may only be hired on the East Coast. This position is a VP, First Line of Defense Risk - Commercial Finance (Loans, Leases) responsible for support and execution of various risk programs and Business Unit (BU) risk activities in adherence with the Company's Risk Appetite and Corporate Strategy. This role is responsible for engaging with the BU in management of risks and controls across all risk types, facilitating and/or monitoring execution of risk policies, procedures and/or program requirements, providing advisory to effectively manage risks, and serving as an effective communication channel between the Risk Management Department, regulators, and FCB business units. Responsibilities <ul> <li>Risk Strategic Activities- Works with FRM leader and senior management to create risk management strategies ensuring key risks are appropriately managed and are aligned. Provides BU risk considerations for business/strategic plans. Effectively challenges risk programs outputs, ensuring bank and regulatory alignment.</li> <li>Continually shares risk-related information with the BU and organize training for the BU associates to embed a risk-aware culture and provide associates with the information needed to execute on risk management program requirements. </li> <li>Risk Program Implementation - Supports the development, implementation and maintenance of the organizations risk management framework, policies, and procedures. Coordinates risk assessments to evaluate key risk activities and manage key risks across the organization and to ensure material risks are identified through the Risk and Control Self-ssessment (RCSA), escalated, managed and remediatied iwth robust mitigation plans within agreed timelines. Manages book of work to identify gaps and assess capacity, ensuring alignment with strategic objectives and prioritization of risk management initiatives. Consult with the BU to asset developments of test plans and methodologies for evaluating the effectiveness of control activities, executes control testing procedures in accordance with the established test plan, identifies and supports remediation of control deficiencies. Lead the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Collaborates with BU and stakeholders to develop action plans and mitigation strategies to address root causes and prevent issue recurrence. Monitor the status and effectiveness of issue remediation efforts, providing regular updates and reports to senior management. Coordinate with other functions (i.e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives.</li> <li>Regulatory Engagement - Participates in regulatory inquiries, examinations, and audits in collaboration with internal stakeholders. Support regulatory submissions, response and reporting requirements, ensuring accuracy, completeness, and timely submission.</li> <li>Risk Governance &amp; Reporting - Develops BU risk reports that provide a comprehensive view of risks impacting the BU. Monitors BU risk and control performance Identifies and summarizes BU Top and Emerging trends and actions to address impacts. Reports key indicators and limits to ensure timely escalation of breaches as required by the Risk Appetite Framework (RAF). Advises BU senior leadership in relevant risk governance meetings utilizing understanding of the BU operations, risks, controls and related laws and regulatory guidance. Provides feedback and collaborates on relevant governance documents to support BU activities and manage risk. Drives the implementation of program policies, standards, and procedures. Ensures timely communication around current and emerging issues and regulatory requirements.</li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Financial Services, First Line Risk, Enterprise Risk or Operational Risk OR High School Diploma or GED and 10 years of experience in Financial Services, First Line Risk, Enterprise Risk or Operational Risk Preferred Advanced Degree - MBA 3 years of Risk within the Commercial Finance industry Project Management or Internal/External Consulting Knowledge of risk techniques, practices, and control frameworks , Knowledge of various banking and government regulatory requirements and processes, Ability to work effectively with associates, senior management, and various committees, Knowledge of regulatory guidance pertaining to enterprise risk and operational risk. If hired in New York City, New York, the base pay for this position is generally between $110,000.00 and $135,000.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

VP, First Line Risk Manager - Commercial Lending (remote East Coast)

Overview This is a remote role that may be hired in several markets across the United States. This IT Manager role leads the Device Operations team within the Digital Workplace Technology organization. This dynamic leader will be accountable for ensuring the effective delivery of service and projects associated with endpoint management, delivering operational support services globally. This leader will manage a team in the day-to-day delivery of operational tasks to maintain operational readiness and support including infrastructure maintenance, vulnerability remediation, minor upgrades, regulatory compliance, and reporting. This leader will act as a technical expert for the Device Operations team, ensure team activities comply with all appropriate configuration, change, controls, and security standards. The leader will be responsible for a portfolio of services that include Windows and MacOS device management, Virtual Desktop management, and application configuration management, and IoT security and configuration. Proximity to an FCB hub location is preferred for this role. If the ideal candidate is remote, regular travel may be required. Our technology stack: <ul> <li>Windows 10, Windows 11, MacOS Sonoma</li> <li>iOS and Android OS’s (modern and LTSC versions)</li> <li>Microsoft Endpoint Manager Configuration Manager (MECM) with MDT-based Operating System Deployment (OSD), WSUS, IBCM, CMG</li> <li>Office365 with Azure Active Directory hybrid-join, AD Connect, conditional access</li> <li>SharePoint Online, Teams, Exchange Online &amp; Exchange On-premise (multiple tenants)</li> <li>Proofpoint</li> <li>Microsoft Intune MDM &amp; MAM </li> <li>JAMF cloud </li> <li>vSphere and Horizon </li> <li>Citrix running on ESX, Nutanix and Azure Virtual Desktop (future)</li> <li>Bitlocker/MBAM</li> <li>Enterprise Vault</li> <li> Zoom desktop conferencing, conference room scheduling and digital signage running on Poly xStudio, Neat Pad, DTEN and Azulle solutions </li> <li>Microsoft Teams Rooms running on Cisco Room Kit and Board Pro solutions</li> <li>Lenovo and Dell desktops, laptops, 2-in-1’s, 2-in-1 detachables</li> <li>CyberArk EPM</li> <li>Absolute Control</li> <li> PowerShell /Bourne shell scripting </li> </ul> Responsibilities <ul> <li> AUTOMATION - Assists in defining, prioritizing, and implementing automation and self-service solutions to reduce the effort put forth by SVB end users to gain support and service. Aggressively seeks out automation opportunities to reduce user pain points, decreasing resolution times while increasing the digital experience of the employees. </li> <li> MULTI-TIER AND CLOUD INFRASTRUCTURE – Manages the design, build, test and deployment multi-tier on-premise and cloud-based solutions that deliver end user services. Configure and optimize server operating systems and databases for maximum availability and resiliency. Build dependable disaster recovery strategies pairing high availability technology with business continuity processes. </li> <li> LEADERSHIP – Builds and leads a team of geographically dispersed infrastructure engineers and system administrators. Monitors employee performance; mentors with a growth mindset and coaches for high performance. Holds individuals accountable for low performance and tackles tough conversations with empathy. Ensures FCB’s Behavioral True North is sustained and utilized across the team. </li> <li> STRATEGIC PLANNING – Creates and maintains strategic plans that successfully align with Digital Workplace Technology, Infrastructure and End User Services, Information Technology, and FCB business strategies. Regularly cascades and communicates DWT strategic plans to stakeholders to gain support and alignment. Operates with a Product Manager mindset with planning and communication. </li> <li> PROJECT MANAGEMENT – Sponsors or manages select operations projects and reports status effectively including risks, actions, issues and decisions. Understands and utilizes Agile and Kanban work management methods to prioritize, communicate and deliver on commitments. Adheres to all Modern Solution Framework requirements. Develops project plans to track project progress and performance. Effectively manage the constraints of a project, adhering to identified change management plans. </li> <li> TECH VENDOR PARTNERSHIP – Holds contracted third-parties accountable for their commitments through a partnership-based relationship and establishing win-win situations. Can positively leverage partner relationships to achieve stretch engineering objectives. </li> <li> TEAM PLAYER – Acts as a team player supporting peers, department management and business unit leadership to fulfill operational service levels, department initiatives and project deliverables. Believe in and adopt a “70% agreement, 100% commitment” attitude. </li> <li> DOCUMENTATION – Build high quality roadmaps, strategies, architectural designs and project plans to publicize the work of the department and develop the knowledge of others. </li> <li> AGILE WORK METHODS – Organizes work and continuous improvement ideas through effective Agile iterative work planning and execution. Establishes and refines a healthy backlog organized through well-documented epics and stories. Able to adjust to changing priorities on the fly. Maintains a keen eye on opportunities to improve user experience, efficiency, regulatory compliance, or cost savings. Drives resolutions to production. </li> <li> CHANGE MANAGEMENT – Learns and follows the banks change and release management processes. </li> <li> RISK MANAGEMENT – Understands and applies a risk-based approach to work prioritization and delivery. Can assess technology solutions for risk through multiple lenses and articulate effectively with risk partners and leadership. </li> <li> SUBJECT MATTER EXPERT – Act as an expert resource for multiple DWT technology stack components. Stays abreast of industry trends and technology advancements and assesses their value to the bank. </li> </ul> Qualifications Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering Skill(s): Previous leadership for technical implementation, Knowledge of Standard Development Life Cycles (like Waterfall or Agile), Knowledge of system and data design Skills/Experience: <ul> <li>3+ years working with MECM, JAMF, Intune, Citrix, and Active Directory</li> <li>2+ years working on an endpoint operations or engineering team in the financial industry</li> <li>1+ years in an Agile delivery environment</li> <li>1+ years using Jira, Confluence or Azure DevOps</li> <li>Familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations.</li> </ul> Skills/Experience preferred: <ul> <li>Advanced product knowledge of MECM, Intune, Windows 10 and 11 servicing, Office ProPlus servicing, Powershell, Azure, Active Directory, vSphere, Citrix, and JAMF</li> <li>Experience managing technical teams in a medium to large organization</li> <li>Proven ability to mentor and grow the skillsets of team members</li> <li>Experience managing third-party outsourcing providers to deliver global services</li> <li>Advanced management of Windows infrastructure. </li> </ul> This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $110,150 and $165,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a> #LI-LM1

IT Manager - Device Operations (Remote)

Overview This is a remote role that may be hired in several markets across the United States. This position provides specialized technical leadership during the architecture, design, implementation, and support of systems and applications which support Privacy and Data Discovery capabilities of the Bank. Directs decision-making within technical projects to facilitate project planning, scope, and time estimates. Trains less-experienced associates and assists management in monitoring team performance. Collaborates with peers, managers, and cross-platform teams to align projects and tasks with wider organizational goals. Responsibilities <ul> <li>Team Leadership - Mentors and trains team members. Utilizes expertise to provide guidance, feedback, and direction on complex matters. Assists in the communication of performance results and expected behaviors for success.</li> <li>Project Management - Leads specialized technical projects to include development of time estimates, determining scope, and addressing potential impacts.</li> <li>Business Support - Provides insight to management allowing the strategic alignment of technologies with business needs. Facilitates system modifications or architectural changes. Effectively collaborates with others on technical issues and initiatives, acting as the primary escalation point for technology-related team concerns across the enterprise.</li> <li>Technical Expertise - Maintains a strong knowledge of Bank technologies, processes, procedures, and industry standards. Serves as a resource on one or more specialized technologies to management, associates, and cross-platform teams.</li> </ul> <ul><li>Technical Engineering - Administers tools and processes which implement Privacy and Data Protection controls including demonstrated working knowledge of software engineering fundamentals including working with REST and SOAP-based APIs.</li></ul> Qualifications Bachelor's Degree and 8 years of experience in Technical work in Application Development, Server Administration, Information Security, or Engineering OR High School Diploma or GED and 12 years of experience in Technical work in Application Development, Server Administration, Information Security, or Engineering Preferred Area of Experience: OneTrust platform, BigID data discovery (or similar), working with robust SDLC and regulated environments, working with data structure / data inspections technologies such JSON and REGEX, system architecture Skills: <ul> <li>Advanced experience with modern technologies, prototyping, technical leadership, systems development lifecycle, communication and planning skills</li> <li>Advanced knowledge in working with leadership to define strategy and approach for solving complicated technical problems </li> <li>Proven ability to deliver solutions that solve complex problems, using thought leadership and independent thinking skills</li> <li>Experience with solving complex Privacy and Data Protection use cases leveraging enterprise Privacy automation platforms (e.g. OneTrust) and/or data discovery platforms (e.g. BigID, Varonis) required</li> <li>Experience in data structure and inspection technologies such as: JSON, XML, REGEX, Python required</li> <li>Experience architecting, deploying and maintaining complex platforms within a highly regulated environment preferred</li> <li>Ability to lead others in the successful execution and delivery of long term, multi-layered projects and initiatives</li> <li>Ability to clearly articulate complex processes/situations to executive leadership</li> </ul> This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in Arizona, the base pay for this position is generally between $127,000 and $190,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a> #LI-LM1

Technical Lead - Privacy and Discovery (Remote)

Overview Lead technical efforts in the software development implementation, maintenance of data systems, and reporting systems and tools. Serve as technical expert and provide guidance to less experienced associates in the work group. Lead efforts to build data and reporting system using full Software Development Life Cycle (SDLC) using tools like Tech Foundation Services (TFS) to collect requirements, write software, and perform unit testing, deployment to production systems, and maintain appropriate support. Lead team efforts to evaluate and improve department systems, processes, and applications. Utilize programming specifications to construct modules, develop testing methods, and assist with designing training materials. Design and execute test plans to validate application functions. Design modifications that fit within existing system architecture. Provide technical support to production systems by addressing complex issues, anticipating maintenance requirements, and ensuring functionality for end user needs. Develop technical solutions to unique system problems. Lead major projects, delegate tasks, and ensure quality results. Utilize expertise to mentor and train associates within the work group. Participate in special projects and meetings as needed to convey critical technical insight. Serve as a technical resource for management, associates, and business units. Collect data related to user requests and determine scope, time estimates, and system impacts. Inspect business specifications, programming specifications, coding, test plans, documentation, and implementation plans for accuracy. Provide support during off hours when system maintenance or issues arise. Work with remote teams in different time zones. Provide 24/7 on call rotations. May work remotely pursuant to First Citizens’ Remote Work Guidelines policy. The position is eligible for variable compensation which may be in the form of incentive, bonus, or commission pay. Qualifications Position requires a Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field plus six (6) years of experience in the job offered or six (6) years of experience as a Technology Lead, Technology Analyst, Systems Engineer, Software Engineer, or related occupation. Position requires experience in tools like Microsoft SQL Server, Microsoft Integration Services (SSIS), or Microsoft Reporting Services (SSRS) to build data pipelines and reports for financial and leasing applications. Requires experience in programming languages such as Python, C#, .NET, ASP.NET Cobol, Visual Basic (VBA), Java, SQL Scripting, or Powershell Scripting. Requires experience in reporting tools including SSRS and Power BI. Requires experience with Excel, Word, and other Microsoft Office tools to document technical and business requirements. Requires advanced experience with Microsoft Team Foundation Server (TFS) or similar code repository system. Requires advanced experience with ServiceNow or other information technology service ticketing systems. Requires in depth knowledge and experience with System Life Cycle Development methodologies such as Waterfall and Agile. Requires ability to be on call 24 hours a day, 7 days a week, on a rotating basis. May work remotely pursuant to First Citizens’ Remote Work Guidelines policy. This is a remote role that may be hired in several markets across the United States The base pay for this position is generally between $154,877 and $181,209. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a> To Apply: Go to <a href="https://jobs.firstcitizens.com/jobs" target="_blank">https://jobs.firstcitizens.com/jobs</a> and submit your resume to Job # 24895. #EJC #LI-DNI

46 SVB Financial Group Jobs