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Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts. <br> Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.  <br> We are seeking a Database Reliability Engineer (DBRE) with strong Site Reliability Engineering (SRE) skills to join our team.  <br> This role will focus on ensuring the performance, scalability, availability, and reliability of our database systems while driving automation, observability, and operational excellence.  <br> You will collaborate closely with SREs, software engineers, and security teams to enhance database reliability through best practices and innovative solutions.<h3>What You'll Do:</h3> <ul> <li>Design, implement, and maintain highly available, scalable, and resilient database systems.</li> <li>Develop and apply SRE principles to database operations, including monitoring, observability, incident response, and automation.</li> <li>Optimize database performance and query tuning to improve efficiency and reduce latency.</li> <li>Automate database provisioning, backups, and schema changes using Infrastructure-as-Code (IaC) tools.</li> <li>Ensure effective database replication, clustering, failover mechanisms, and disaster recovery strategies.</li> <li>Establish and enforce database security best practices, including access control and encryption.</li> <li>Collaborate with software engineers to design database schemas and indexing strategies that align with application needs.</li> <li>Drive database infrastructure improvements using CI/CD pipelines and automated deployment strategies.</li> <li>Participate and manage on-call rotations and provide expert guidance during incidents and post-mortems.</li> <li>Stay current with emerging database technologies, best practices, and industry trends.</li> </ul><h3>What You'll Bring:</h3> <ul> <li>Strong experience with Postgres.</li> <li>Strong scripting and automation skills in Python, Go, or Bash.</li> <li>Proficiency in performance tuning, query optimization, and indexing strategies.</li> <li>Hands-on experience with IaC (e.g. Terraform, Pulumi).</li> <li>Solid understanding of AWS cloud services, with specific expertise in and experience with RDS.</li> <li>Familiarity with observability and monitoring tools (e.g. Datadog, Splunk).</li> <li>Understanding of high availability, clustering, and disaster recovery strategies.</li> <li>Experience implementing database backup, restore, and replication strategies.</li> <li>Knowledge of CI/CD workflows and database change management.</li> <li>Excellent problem-solving skills and ability to work in a fast-paced, privacy- and security-focused environment.</li> </ul><h3>We've Got You Covered:</h3> <ul> <li>Full medical, dental, and vision insurance + OneMedical membership</li> <li>Healthcare and Dependent Care FSA</li> <li>Commuter benefits</li> <li>401(k)</li> <li>Flexible PTO</li> <li>Fitness reimbursement</li> <li>Paid maternity/parental leave </li> <li>A never-ending supply of office snacks + coffee + tea</li> </ul>The target base salary for this position ranges from $202,000 to $243,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. <br> Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). <br> At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. <br> See our California Privacy Policy <a href="https://ro.co/job-applicant-privacy-policy/" target="_blank">here</a>.

Staff Database Reliability Engineer

<b>About RPM</b> <br> Roman Pennsylvania Medical, P.C. (RPM) is a telehealth practice dedicated to providing high-quality, patient-centric care. RPM is part of the provider network affiliated with Ro, a direct-to-patient healthcare company. Providers help patients seeking care through Ro’s platform for their mental health, women’s health, men’s health, fertility, metabolic health, and skincare needs. <br> RPM providers benefit from using technology, tools, and solutions designed to support safe and appropriate care, reduce administrative burden, and help them seamlessly connect with patients throughout their care journeys. As part of RPM’s affiliation with Ro, providers help expand access to affordable, high-quality care to more patients. RPM’s nationwide network of providers is made up of board-certified physicians, nurse practitioners, and nurses licensed to treat patients in all 50 states and Washington, DC. <br> As a <b>6-month </b><b>contracted</b><b> Virtual Registered Nurse</b>, you’ll partner with RPM Providers and work independently to provide high-quality patient care through EMR messaging and communications, and triage to ensure safety, productivity, and team optimization are maintained at the practice level. You are passionate about working in non-traditional healthcare settings and expanding patient access. You can troubleshoot challenging situations as they arise and ensure high-quality patient care is provided per RPM principles and guidelines. You will report to an RN Lead throughout the length of your contract. <br> Who are you? That's a great question. You are a Virtual Registered Nurse who refuses to settle for the status quo. You apply your nursing knowledge and your desire to help people live happier, more productive lives to your daily work. You have excellent written and verbal communication skills, you are highly technologically savvy, and you are a problem solver who enjoys working collaboratively with others. We don’t expect you to know everything about medicine or telemedicine, but we do expect you to be ready to dive in and learn.<h3>What You'll Do:</h3> <ul> <li>Provide comprehensive clinical care by independently managing direct patient needs, including message triage, counseling, and education to patients in our Sexual Health and Metabolic Health care verticals.</li> <li>Complete tasks such as side effect management, efficacy counseling, and overall clinical practice support.</li> <li>Coordinate care effectively by triaging and escalating patient concerns to the appropriate provider groups (Staff RNs, Practitioners, Customer Care, Patient Advocates) according to Ro guidelines.</li> <li>Triage patient queries and adverse event reports, ensuring they are routed to the patient’s physician, NP, or medical leadership as needed.</li> <li>Utilize our custom EMR system to answer basic medical questions, educate patients on their conditions and treatments, and offer guidance on lifestyle recommendations and holistic therapies.</li> <li>Adhere to best practices and company-specific policies for nursing care and treatment.</li> <li>Review lab results using approved protocols to provide targeted lifestyle coaching and patient education for weight management.</li> <li>Serve as a resource for the non-clinical Care Team, addressing day-to-day clinical questions and concerns.</li> </ul><h3>What You'll Bring:</h3> <ul> <li>BSN (Bachelor of Science in Nursing)</li> <li>Active, unencumbered Compact Nursing License AND a minimum of 2 active, unencumbered Non-Compact Nursing Licenses (AK, CA, CT, DC, HI, IL, MA, MI, MN, NV, NY, OR)</li> <li>4 years of clinical experience as an RN</li> <li>Experience in a fast-paced, highly iterative clinical care role</li> <li>Strong written and oral communication </li> <li>Tech savviness</li> <li>Ability to work independently</li> <li>Resourceful and willing to take ownership of tasks </li> <li>Ability to balance quality and efficiency/metrics</li> </ul><h3>What To Expect:</h3> <ul> <li><b>This is a 6-month assignment</b></li> <br> We're currently looking for the following availability: <li>Sunday - Wednesday OR Wednesday - Saturday</li> <li>Working hours - 8am-6pm EST OR 9am-7pm EST</li> </ul>The annualized base salary for this position is $90,000.  <br> At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. <br> See our California Privacy Policy <a href="https://ro.co/job-applicant-privacy-policy/" target="_blank">here</a>.

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