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Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts. <br> The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals. <br> Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.  <br>  As a Sr. Product Manager, Provider Workflows, you will partner directly with our clinical teams to improve the clinical quality and efficiency of our clinical workflows. You will own the user workflows within our in-house EHR and Pharmacy application (learn more at <a href="https://ro.co/os/" target="_blank">https://ro.co/os/</a>) across practitioners, nurses, patient advocates and pharmacists. You will partner with clinical clinical strategy, practice management, quality and safety, care delivery operations, other platform teams and business verticals to drive down the cost of care while improving quality of care delivery. You will also support new patient offerings, product launches and capabilities by ensuring they are supported in Ro’s internal workflows. <h3>What You'll Do</h3> <ul> <li>Partner with clinical teams (strategy, practice management, quality and safety, operations), design, product, engineering and ops leadership to define the roadmap</li> <li>Lead projects that drive down the cost of care while improving quality</li> <li>Standardize and continuously improve, and automate workflows within care delivery</li> <li>Support the new patient offerings in evolving workflows to support them</li> <li>Develop solutions with a platform approach that will scale to new use cases over time</li> <li>This role is a senior individual contributor (“IC”) role</li> </ul><h3> What You’ll Bring to the Team:</h3> <ul> <li>5+ years of product experience and 7-9 years of professional experience</li> <li>Demonstrated experience driving outcomes by identifying data-driven opportunities and executing </li> <li>Experience and understanding of best practices to improve user workflows</li> <li>Ability to proactively identify opportunities with data and self-serve data inquiries with BI tools (Looker, Metabase) </li> <li>Experience with SQL / relational databases is preferred but not required</li> <li>Proven ability to collaborate cross-functionally across a range of roles, including clinical, engineering, design, data, business, and operations stakeholders</li> </ul><h3>We’ve Got You Covered:</h3> <ul> <li>Full medical, dental, and vision insurance + OneMedical membership</li> <li>Healthcare and Dependent Care FSA</li> <li>401(k) with company match</li> <li>Flexible PTO</li> <li>Wellbeing + Learning &amp; Growth reimbursements</li> <li>Paid parental leave + Fertility benefits</li> <li>Pet insurance</li> <li>Student loan refinancing</li> <li>Virtual resources for mindfulness, counseling, and fitness</li> </ul>The target base salary for this position ranges from $187,000 to $215,000, in addition to a competitive benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary. <br> Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). <br> At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. <br> See our California Privacy Policy <a href="https://ro.co/job-applicant-privacy-policy/" target="_blank">here</a>.

Sr. Product Manager, Provider Workflows

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts. <br> The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals. <br> Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.  <br> As the Director of Practice Operations, you will be responsible for the day-to-day operations of our patient-facing teams. You will oversee onboarding, licensing and credentialing, workforce management, and practice admin for our affiliated medical practice and non-clinical support teams. You will also support key management functions at our affiliated medical practice, including performance management and reporting / analytics. You have previously scaled operations at a fast-growing healthcare organization, are oriented toward systems thinking and continuous improvement, and enjoy working directly with practitioners and other frontline team members. You will report to the SVP, Care Delivery and lead a team of three within the Care Delivery org. <h3>What You’ll Do:</h3> <ul> <li>Ensure seamless operational execution – including onboarding, licensing and credentialing, and workforce management - to ensure frontline teams are equipped to provide high-quality and timely patient care</li> <li>Lead workforce management – including forecasting / capacity planning, scheduling, and daily work allocation recommendation – across clinical and non-clinical teams to maintain key SLAs</li> <li>Improve internal processes and systems to keep pace as our affiliated medical practice + non-clinical teams continue to grow</li> <li>Work closely with operational stakeholders (practitioner, RN, and non-clinical team leaders) to understand their team needs</li> <li>Support team leaders with performance management processes and data</li> <li>Work closely with Ops teammates and cross-functional partners – including People, Data, Legal, Finance, and Tech – to improve the patient experience and reduce the cost of care</li> <li>Own and optimize key vendor relationships</li> </ul><h3>What You’ll Bring to the Team:</h3> <ul> <li>Prior experience scaling operations in a fast-growing healthcare organization </li> <li>10+ years total experience</li> <li>Must have prior functional expertise in workforce management and L&amp;C</li> <li>Must have prior team/people management experience </li> <li>Prior experience in health tech / digital health is strongly preferred</li> <li>Data-savviness:</li> <li>Extremely comfortable in Excel (can build basic financial models + conduct data analysis)</li> <li>Familiar with Looker / Metabase / similar data tools; comfortable self-serving basic data requests</li> <li>Strong project management skills</li> <li>Excellent verbal and written communication skills; comfortable presenting to large audiences, navigating cross-functional relationships, and writing business cases</li> <li>Familiarity with healthcare regulations</li> <li>A few orientations:</li> <li>You love to build. You are continuously looking for areas to improve</li> <li>You are a doer. You are capable of and frequently do IC work</li> <li>You aren’t fazed by complexity or pace of change. You make order out of chaos</li> <li>You strive for excellence. You know and sweat the details</li> </ul><h3>We’ve Got You Covered:</h3> <ul> <li>Full medical, dental, and vision insurance + OneMedical membership</li> <li>Healthcare and Dependent Care FSA</li> <li>401(k) with company match</li> <li>Flexible PTO</li> <li>Wellbeing + Learning &amp; Growth reimbursements</li> <li>Paid parental leave + Fertility benefits</li> <li>Pet insurance</li> <li>Student loan refinancing</li> <li>Virtual resources for mindfulness, counseling, and fitness</li> </ul>The target base salary for this position ranges from $163,000 to $203,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. <br> Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). <br> At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. <br> See our California Privacy Policy <a href="https://ro.co/job-applicant-privacy-policy/" target="_blank">here</a>.

Director, Practice Operations

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts. <br> The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals. <br> Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.  <br> The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. That’s exactly what Ro’s product design team is focused on building: goal-oriented healthcare. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals. <br> We are looking for a Senior Product Designer to join a team working on patient-facing surfaces, responsible for pioneering the way people access medication and understand their progression towards their health goals. You’ll work side-by-side with other designers as well as product management, engineering, and clinical teams to design experiences of significant scope, complexity, and creative vision. <br> We are a passionate group of designers who are empowered to make impactful decisions, owning all aspects of the design process across multiple surfaces. You’ll grow as our mission advances and our experiences become more sophisticated. This is an exciting opportunity to join a late-stage organization in a category ripe with limitless possibilities, a leadership team that fights for the patient, and a team that is excited to welcome a new design partner. <h3>Design matters at Ro because healthcare requires trust and people trust well-crafted experiences. Here’s how you’ll contribute: </h3> <ul> <li>Own every aspect of the product design process from facilitating user research, creating UX concepts and visual design explorations that solve jobs to be done, designing user stories, all the way through to product release </li> <li>Develop a deep understanding of our users and their needs through qualitative and quantitative studies </li> <li>Partner with your Design Manager, Product, Engineering, and Clinical to distill complex scopes into manageable deliverables, experiments, and releases. </li> <li>Make informed decisions that balance business goals, patient insights, and product requirements into world-class experiences that are as enjoyable to use as they are impactful</li> <li>Incorporate data and feedback from our users and stakeholders across the organization to iterate on designs </li> <li>Leverage, improve, and elevate our visual language and design system </li> <li>Maintain our high-standard for UX and visual design excellence</li> <li>Advocate on behalf of our patients, visually and verbally to help galvanize the organization through patient-centric thinking </li> </ul><h3>It takes a special designer to truly want to change healthcare. Here’s what we’re looking for: </h3> <ul> <li>5+ years of experience shipping high impact and successful digital products across mobile and web at consumer-facing/focused products and brands </li> <li>Experienced in working in a rapid release environment that partners closely with product managers, engineering, and data</li> <li>Design maturity in setting UX vision and explaining rationale behind design decisions with a strong problem orientation </li> <li>Systems thinking, UX and visual design skills</li> <li>A track record of driving impact through designing of features and epics successfully, as evidenced by an up-to-date portfolio or collection of work </li> <li>A pattern of curiosity, skill development, and increases in scope over time</li> </ul><h3>As a designer, here’s what we believe you’ll love about working here:</h3> <ul> <li>You’ll be creating world-class experiences that are bringing about real, positive change for millions of people across the country</li> <li>Every day we’re reading, seeing, and hearing about the lives we’re changing and how we’re truly helping people live happier, healthier lives</li> <li>Design is seen as a critical element of our success and way of operating</li> <li>You’ll work with a team of kind, passionate, and incredible people who have diverse experiences working from some of the top companies in the world</li> <li>You’ll be joining at an incredibly exciting time of growth and be part of building a product experience that’s ready to graduate to the next stage </li> <li>You’ll love our org structure that encourages designers to think holistically rather than in isolated feature-specific lanes</li> <li>Your opinions will not only be heard, but expected</li> <li>You’ll not only be included, you’ll be fundamental</li> <li>Come join a growing team and help shape the future of something that truly matters in the world</li> </ul><h3>We’ve Got You Covered:</h3> <ul> <li>Full medical, dental, and vision insurance + One Medical membership</li> <li>Healthcare and Dependent Care FSA</li> <li>401(k) with company match</li> <li>Flexible PTO</li> <li>Wellbeing + Learning &amp; Growth reimbursements</li> <li>Paid parental leave + Fertility benefits</li> <li>Pet insurance</li> <li>Student loan refinancing</li> <li>Virtual resources for mindfulness, counseling, and fitness</li> </ul>The target base salary for this position ranges from $161,000 - $198, 000 in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary. <br> Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). <br> At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. <br> See our California Privacy Policy <a href="https://ro.co/job-applicant-privacy-policy/" target="_blank">here</a>.

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