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R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Senior Manager, Revenue Cycle Operations, you will help manager people and processes to achieve metrics and drive continuous improvement of the customer experience. Every day you will, identify and implement change as necessary, function as a liaison to the client and provide strong leadership to the overall call center team. To thrive in this role you must, commit to excellence through continuous staff development and engagement, service, knowledge, skills, and moral.Here is what you will experience working as a Senior Manager, Revenue Cycle Operations:<ul> <li>Effective leadership and analytical skills including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities.</li> <li>Exceptional ability to partner with other departments within the organization to drive results.</li> <li>Proven and measurable experience in managing and improvement of call center operations in a high call volume/demanding environment.</li> <li>Ability to mentor and build relationships to effectively manage group and interpersonal conflict situations,</li> <li>Strong negotiation, interpersonal, written, and oral communications skills – including statistical report writing,</li> <li>Computer skills: Microsoft outlook and word with advanced excel skills.</li> <li>Occasional business-related travel. (10%)</li> </ul>Required Skills:<ul> <li>Bachelor of arts or science degree or higher preferred</li> <li>Minimum 8 years of call center/contact center management experience</li> </ul>For this US-based position, the base pay range is $93,150.00 - $142,283.86 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

R1 RCM

Senior Manager, Revenue Cycle Operations

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Integration Analyst II will be the lead technical resource assigned to R1’s Technology implementations responsible for designing integration patterns, building, and testing interfaces and enabling the exchange of data between the R1 suite of products. This associate will build common, bi-directional, real-time interfaces utilizing Lyniate’s (Orion) Rhapsody interface engine; the interface design and builds will support both standard and customized end user workflows to enable R1’s Technology solution. Additionally, the Integration Analyst will lead all functional integration testing and issue resolution to ensure the underlying integrations work as designed. Beyond the tactical execution of data exchange tasks, this associate will be responsible for prioritizing work, meeting project timelines and communicating status to project managers, business owners, and customer partners across multiple (simultaneous) implementation projects. Finally, this associate will play a critical role in the delivery of R1 Technology Solution by advising and supporting R1 technical resources during the project’s lifecycle through strong collaboration and problem-solving efforts.Here’s what you will experience working as an Integration Analyst II:<ul> <li>Lead technical role on the R1 Patient Experience deployments responsible for designing the integration patterns and establishing, configuring, and testing the interfaces to support the data exchange requirements between R1 and its customers.</li> <li>Conducts integration design and technical data mapping sessions to enable project teams to appropriately scope, plan and execute projects on schedule.</li> <li>Responsible for building and coding common integration pathways on R1’s interface engine (Rhapsody) to enable real-time interface data exchange.</li> <li>Build bulk load interfaces and perform minor interface changes to existing interfaces.</li> <li>Collaborates with business stakeholders to ensure interface designs meet business workflow objectives.</li> <li>Advises and consults R1 Customers on integration methods/data exchange methods to support R1’s data requirements and leads the charge to creatively problem solve data exchange/interface related issues.</li> <li>Leads functional, regression and unit level interface testing and actively troubleshoots and resolves issues to enable R1’s Patient Experience Solution.</li> <li>Submits and executes all interface changes in compliance with R1’s Integration QA Process &amp; performs the appropriate QA checks to support the integration between R1 and its customers.</li> <li>Serves as a key project resource on simultaneous projects and manages on-time and accurate delivery of real time interfaces and data loads.</li> <li>Communicates regularly weekly updates to the R1 project manager and stakeholders; specifically, responsible for communicating integration related issues, concerns, and risks to the project.</li> <li>Participates enthusiastically in company training and actively seeks to understand the challenges and needs in the health care industry, particularly in the patient access arena.</li> <li>Maintains accurate client and non-client time reporting in Salesforce.</li> <li>Manage interface error messages during projects, including the identification of errors and resolution throughout the project; also includes training the client on the management of the messages such that upon Go Live, the ICE error log is clean, and the client understands how to manage going forward.</li> <li>Maintains client’s project specific technical mapping specifications and ensures those specifications are updated and accessible by R1 in Confluence/Salesforce systems.</li> </ul>Required Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul> <li>Experience utilizing Rhapsody Interface Engine or other equivalent interface engine software.</li> <li>Strong knowledge of data and data extract solutions; basic coding in JavaScript, C++, SQL queries or equivalent.</li> <li>Basic knowledge of healthcare data exchange, including HL7, FHIR/API, X12, flat files, XML. </li> <li>Exhibits strong oral and written communication by speaking and writing clearly and persuasively in positive or negative situations, listens to understand and gets clarification, demonstrates group presentation skills, participates in meetings, delivers clear and concise training, edits written work for spelling and grammar, varies writing style to meet needs and presents numerical data effectively.</li> <li>Strong interpersonal skills through problem-solving, resolving conflict, maintains confidentiality, and has an innate ability to think outside the box to implement fit-for-purpose solutions. Collaborates well in group problem solving situations and is willing to test new concepts.</li> <li>Must be willing to work on-call a week at a time several times a year.</li> <li>Must be willing to work after hours to support client go lives as needed.</li> <li>Ability to flex across multiple projects and programs simultaneously.</li> <li>Ability to execute complex interface projects with minimal guidance of a team lead or experienced analyst.</li> <li>A track record of organizing, managing, and driving implementation issue resolution and optimization to completion.</li> <li>Demonstrates acute attention to detail and is willing to challenge the status quo to drive continuous improvement.</li> <li>Ability to identify improvement initiatives with internal and external clients. </li> <li>Ability to work and contribute to an innovative environment, with a team and independently.</li> <li>Ability to flex across multiple projects and programs simultaneously.</li> <li>Exhibits objectivity and openness to others' views.</li> <li>Gives and welcomes constructive feedback.</li> <li>Contributes to building a positive team spirit.</li> <li>Puts the team’s success above own interests.</li> <li>Builds morale and group commitments to goals and objectives.</li> </ul> Preferred Qualifications:<ul> <li>Orion Rhapsody Associate level certification or equivalent education completed.</li> <li>Basic workflow knowledge across technology stack.</li> <li>Ability to troubleshoot and resolve client integration issues through knowledge of business workflows and Rhapsody data flows.</li> </ul>For this US-based position, the base pay range is $51,700.00 - $95,429.25 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 5.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

Integration Analyst II

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. We are seeking a Data Engineer III to join our Data Platform team. This role will report to the senior engineering manager of data platform and be involved in the planning, design, and implementation of our automated data lake solution to support analytics across all applications within the company. What you will do: <ul> <li>Collaborate with and across Agile teams to develop, test, implement, and support technical solutions. </li> <li>Work with other team with deep experience in analytics and operation to understand how to centralize their data. </li> <li>Share your passion for staying experimenting with and learning new technologies. </li> </ul>What you will bring: <ul> <li>3+ years' work experience in the software engineering or data engineering domain</li> <li>Expert knowledge and experience working with Scala and Spark</li> <li>Experience working with modern data pipeline orchestration tools to create complex ETL pipeline jobs</li> <li>Experience working with SQL and NoSQL database systems</li> <li>Experience in distributed system architecture design </li> <li>Experience with acquiring and preparing data from primary and secondary disparate data sources</li> </ul>Nice to haves: <ul> <li>Experience with cloud environments (Azure Preferred) </li> <li>Experience working with Databricks</li> <li>Healthcare industry experience</li> <li>Experience working with agile methodology</li> </ul>For this US-based position, the base pay range is $75,504.00 - $134,521.77 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

Data Engineer III

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.As an R1 Financial Counseling Associate, you will be responsible for counseling uninsured and under-insured patients to attempt to obtain a paying funding source for their medical service(s). You will be expected to accurately and compassionately explain financial options and obligations during financial counseling sessions held directly with patients. In this role, a successful candidate must display excellent customer service, commitment to assisting patients, and attention to detail. The Financial Counselor will be responsible for counseling patients or parties responsible for payment. The Patient Financial Counselor will educate patients on their responsibilities and potential options. The PFC is responsible for accurately and compassionately explaining to the patient their financial obligations during the financial counseling session. In addition, the counselor must obtain any necessary pre-certifications or authorizations and assist with any financing or third-party applications. In this role, the successful candidate must display a strong sense of patient care and attention to detail.Responsibilities: Explain financial responsibilities for services received, payment options and collection procedures to patients or parties responsible for payment. Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance when appropriate. Contact insurance carriers or other sources and act as an advocate for the patient. Initiate process for collecting prepays due and perform follow up activity to insure maximum collection is achieved. Identify hospital, public and private financial assistance programs for patients unable to meet their financial obligations. Work with Case Management, Clinical Staff, Medicaid Vendor, and Family Independence Agency to assist patients and families in completing assistance program applications and determine eligibility and coverage. Notify manager, physician and servicing department of possible delay of service for any elective, urgent admissions, procedures and scheduled diagnostic testing which have not been approved prior to the date of service. Maintain accurate documentation of pre-processing information. Provide assistance to uninsured patients and families in completing and filing Medicaid or assistance program applications with the appropriate agency. Perform all other duties and projects as assigned. Required Qualifications: High school diploma is required At least one year of call center experience Attention to detail Strong customer service experience Ability to multi-task and navigate between multiple systems simultaneously Ability to handle a large volume of incoming calls Desired Qualifications: Previous experience as a financial counselor with background in medical terminology preferred Understanding of State and Federal assistanceFor this US-based position, the base pay range is $14.76 - $22.48 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

Financial Counseling Rep I

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Complex Denials Consultant, you will represent healthcare providers in their disputes with medical insurance carriers and managed care organizations at all stages of the administrative appeals process. Every day, you will handle contract review and appeal template development based on contractual provisions and applicable state and federal laws, writing appeals and letters to insurance companies to resolve denials, and reviewing high-balance or complex accounts. To thrive in this role, you must maintain a foundational understanding of Commercial, Governmental, Managed Care, and ERISA regulations regarding payment, coverage, conditions of participation, and other relevant topics.Here’s what you will experience working as a Complex Denials Consultant:<ul> <li>Assist recovery staff in pursuing appeals, including the development of new and innovative legal and procedural arguments and tools.</li> <li>Draft complex and contractual appeals and letters to insurance companies.</li> <li>Review and apply client contract language and rates to resolve denied claims.</li> <li>Utilize payer-provider and administrative manuals to dispute denied claims.</li> <li>Contact provider representatives or higher-level resolution units to resolve complex claim and appeal issues.</li> <li>Represent clients during Administrative Law Judge hearings as needed.</li> <li>Assist with the training of recovery staff team members and provide necessary feedback as requested by management.</li> <li>Apply provider-specific reimbursement methodologies, payment policies, and provider contracts to fully confirm payment.</li> </ul>Required Qualifications<ul> <li>Law degree from an accredited college or university.</li> <li>Barred in one state or must be bar-eligible within 6 months of graduation.</li> </ul>For this US-based position, the base pay range is $78,456.00 - $110,335.12 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

Complex Denials Consultant

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Denials &amp; AR Analyst I, you will help R1 clients by analyzing claims information so that they can resolve complex accounts. Every day, you will conduct root cause analysis to craft appeal letters to resolve any insurance company medical denials. To thrive in this role, you must excel in a metrics-driven environment and have strong critical thinking and problem-solving capabilities.Prior Denials or AR experience in Hospital or Physician claims and experience working in a production-based environment is required. We will teach you our industry-leading technology and a variety of skill sets to help you excel in your new position. You will also need experience in writing appeal letters to insurance companies.Here’s what you will experience working as a Denials &amp; AR Analyst I:<ul> <li>You will be investigating and analyzing claims to identify denial reasons and create appeal letters to resolve any issues. You can expect to contact payers to learn the status of previously resubmitted claims, written appeals, or updates on incoming claims payments.</li> <li>Utilizing strong attention to detail, you will calculate expected claim reimbursement and notate accounts with updates received via email/phone from commercial or government payers.</li> <li>You can expect a team you can rely on, including a mentor that cares about your progress toward your career goals.</li> </ul>Required Skills:<ul><li>High School Diploma or GED</li></ul>For this US-based position, the base pay range is $15.45 - $24.29 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

Denials & AR Analyst I

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Data Operations Analyst II, you will be responsible for managing the data ingestion process, from client delivery to system integration, in order to support new clients for R1. Every day, you will collaborate closely with client IT teams to obtain data files, ensure their accuracy, and import them into our applications. To thrive in this role, you must have experience in an analytical environment and possess exceptional attention to detail, critical thinking skills, and an inquisitive attitude.Here’s what you will experience working as a Data Operations Analyst II: <ul> <li>Own complex client implementations from a data perspective - acquiring, importing, validating data and preparing proprietary systems and platforms ready for go-live. </li> <li>Manage the relationship between client IT to collaboratively work towards data that meets data specifications. </li> <li>Apply a deep understanding of healthcare data to solve problems for internal and external stakeholders. </li> <li>Data research and analysis – writing queries, analyzing results, identifying trends. </li> <li>Create reports around system performance (rules engine), client data trends and other business needs. </li> <li>Communicate/present research results to non-technical stakeholders (both internal and external). </li> <li>Serve as a technical mentor to Data Operation Analysts on the team. </li> </ul>To be successful in this role, the candidate will have:<ul> <li>SQL (or similar) and SSIS mastery</li> <li>Experience managing data pipelines</li> <li>Demonstrated ability to learn and master new tools and processes</li> <li>Ability to identify problems and ideate on how to improve/fix issues impacting the team and/or clients</li> <li>Detail oriented, organized, exercise good judgement, ability to manage multiple projects and prioritize own work</li> <li>Ability to partner and collaborate closely with both internal and external project/operational stakeholders and provide excellent communication to both technical and nontechnical stakeholders and teams</li> </ul>For this US-based position, the base pay range is $65,342.00 - $94,799.70 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

Data Operations Analyst II

Location: Hybrid, you will work up to one week within our office in Murray, UT per month. All other working days will be work from home. Shift: Flexible start time, 6:00AM-8:30AM, 8.5 hour shifts with a 30 minute lunch, Monday-Friday. R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1 is publicly-traded organization with employees throughout the US and international locations. The Patient Financial Counselor will be responsible for processing patient financial assistance applications, placing outbound phone calls and scanning financial assistance documents into system. The PFC is responsible for accurately and compassionately explaining to the patient their financial obligations during the financial counseling session. In this role, the successful candidate must display a strong sense of patient care and attention to detail. Here’s what you will experience working as a Financial Counselor: <ul> <li>Explain financial responsibilities for services received payment options and collection procedures to patients or parties responsible for payment</li> <li>Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance when appropriate</li> <li>Identify hospital, public and private financial assistance programs for patients unable to meet their financial obligations</li> <li>Work with Case Management, Clinical Staff, Medicaid Vendor, and Family Independence Agency to assist patients and families in completing assistance program applications and determine eligibility and coverage</li> <li>Maintain accurate documentation of pre-processing information</li> <li>Perform all other duties and projects as assigned</li> </ul> Required Skills: <ul><li>High school diploma or GED is required</li></ul> <ul> <li>Attention to detail</li> <li>Strong customer service experience</li> <li>Ability to multi-task and navigate between multiple systems simultaneously</li> <li>Comfortable with handling outbound calls</li> </ul> Desired Qualifications: <ul> <li>Previous experience as a financial counselor with background in medical terminology preferred</li> <li>Understanding of State and Federal assistance</li> <li>Fluency in Spanish is preferred</li> </ul> For this US-based position, the base pay range is $14.76 - $22.48 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>#tj2022 #healthcare #customerservice #financialcounseling #banking #LI-TJ2022 #remote #hybrid

Financial Counseling Representative I (Hybrid remote)

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Customer Partner Manager, you will help the Service Delivery department play a pivotal role in building and maintaining strong relationships with our clients, ensuring their satisfaction and success with our products and services. Every day you will serve as the primary point of contact for customers, addressing their needs, resolving issues, and collaborating with internal teams to deliver exceptional service. Here’s what you will experience working as a Customer Partner Manager:<ul> <li>Proactively identify projects that will improve operational performance metrics.</li> <li>Partner with Service Delivery to deliver to client executives highlighting pertinent updates related to client needs</li> <li>Proactively communicate metric performance and detailed drivers/risks/barriers behind data to help propel the creation of action plans.</li> <li>Influence the relationship management of key client counterparts, including continued communication of revenue cycle performance.</li> <li>Support internal efforts to improve KLAS and NPS scores and other related activities.</li> </ul>Required Qualifications: <ul> <li>5+ years of experience in Operational Excellence.</li> <li>5+ years of experience working in business intelligence tools; Power BI, Tableau, Excel, and/or related tools.</li> <li>3+ years of experience in Revenue Cycle.</li> <li>2+ years of Management experience.</li> <li>Proficient in PowerPoint and strong presentation skills and experience.</li> <li>This position is remote BUT the individual will be required to travel 25% or more to Chicago, metro area.</li> </ul>For this US-based position, the base pay range is $69,556.00 - $114,234.05 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

Manager, Customer Partner

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. R1 recently launched R37, an AI Lab set to transform healthcare financial performance. R37 is at the forefront of this mission, leveraging cutting-edge technology and AI-native tools to solve some of the most complex and impactful challenges in healthcare operations. As our Staff Engineer, R37 you will play a pivotal role in shaping and delivering technical solutions that drive real business outcomes. Every day, you will own large, ambiguous business problems end-to-end, working backwards from the desired outcome to architect, build, and operate systems that are robust, scalable, and maintainable. To thrive in this role, you must be a good communicator with a proactive sense of engagement and provide technical leadership. Here’s what you will experience working as Staff Engineer, R37: <ul><li>Own outcomes: Start with complex business problems, collaborate closely with product and operations stakeholders to decompose the problem, define requirements, design technology solutions, and build high quality software that delivers results. </li></ul><ul><li>System design: Work backwards from extremely complex business problems to design the correct abstractions and components in the simplest, most logical and maintainable way possible. </li></ul><ul><li>Maintain and operate systems at scale: Ensure reliability, performance, and operational excellence of systems in production. </li></ul><ul><li>Technical leadership: Set the technical direction for projects and teams. And set and maintain the bar for code quality, testing, and operational excellence. </li></ul><ul><li>Cross-team collaboration and mentorship: Mentor engineers and collaborate with stakeholders across the organization. </li></ul><ul><li>Influence roadmap and strategy: Shape R37’s roadmap and long-term technology strategy. </li></ul>To be successful in this role, the candidate will have: <ul><li>Proven experience building and operating large-scale, complicated data platforms or systems </li></ul><ul><li>Proficiency in modern programming languages like Python, Java, Go, Rust, TypeScript, Kotlin, or C# </li></ul><ul><li>Experience with cloud infrastructure (AWS, GCP, or Azure) </li></ul><ul><li>Track record of technical leadership </li></ul><ul><li>Excitement to work in AI-native environment, openness to trying new technologies, and experience building with AI-native tools (e.g., Cursor, Windsurf, Lovable) </li></ul>It's a plus if you bring: <ul><li>Experience in healthcare or Revenue Cycle Management (RCM) or interest in making the US healthcare system more efficient </li></ul><ul><li>Experience in fast paced startup or technology environments </li></ul> <ul><li>Experience with large-scale data platforms like Snowflake, Databricks, Palantir, EMR, Athena</li></ul> The base salary range for this position is $196,000-$294,000 plus bonus and benefits. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. For this US-based position, the base pay range is $140,000.00 - $194,785.02 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

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