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R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. We are seeking a visionary Data Science Director of Product to lead our data science initiatives and drive the development of cutting-edge products in the healthcare industry. This role demands a unique blend of leadership in product strategy, an understanding of the healthcare revenue cycle, deep experience leading teams, and a grounding in data science principles and analytics. Responsibilities: <ul><li> Strategic Leadership in AI-focused Product Development: Lead the strategic vision for embedding innovative data science solutions within our product offerings in healthcare revenue cycle, reporting into R1’s VP of Data Science. Balance technical expertise with a keen eye for improving the business, finding product opportunities, market trends, and prioritizing the highest impact projects. </li></ul><ul><li> Team and Project Management: Oversee a team of data science product managers, nurturing a high-performance culture of teamwork, collaboration, and innovation. Prioritize and manage multiple projects to efficiently allocate resources and ensure alignment with R1’s business strategy and data science team’s goals. </li></ul><ul><li> Stakeholder Engagement and Influence: Act as a bridge between data science and Senior leadership across the business. Use exceptional communication skills to translate complex data concepts into actionable business strategies, influence decision-making, and promote product adoption across the organization. </li></ul><ul><li> Innovative Analytics and Product Insights: Leverage data to make informed decisions about solution feasibility, model improvements, product innovation and efficiency. Use data to tell compelling data science product stories. </li></ul><ul><li> Cross-functional Problem-Solving: Identify pain points and obstacles in current product offerings, then synthesize into innovative solutions to complex challenges. Recognize opportunities to scale data science solutions and products across the business. </li></ul><ul><li> Healthcare Industry Expertise: Deeply understand healthcare revenue cycle processes and regulations. Use this knowledge to guide product development, translate business challenges for our data scientists, and ensure compliance and relevance in our solutions. </li></ul>Required Qualifications: <ul><li> Experience: 10+ years total business experience including working in product or leading innovative teams. </li></ul><ul><li> Healthcare Experience: 3+ years of experience working in healthcare revenue cycle. </li></ul><ul><li> Technical Experience: 3+ years working in data science or analytics, with at minimum an understanding of core data science principles. Ability to visualize data and model results utilizing a modern BI tool (Power BI, Spotfire, Tableau, etc.). </li></ul><ul><li> Leadership: Strong leadership, presentation, and reporting skills coupled with a track record of managing high-performing teams and complex projects. Excellent mentoring capabilities. </li></ul><ul><li> Communication: Excellent communication and presentation skills, with a keen eye for details. Capable of engaging and influencing various stakeholders. </li></ul><ul><li> Business Acumen: Robust understanding of business financials (e.g., P&amp;L budgets) and metrics (e.g., OKRS) with the ability to align data science initiatives with business objectives. </li></ul>For this US-based position, the base pay range is $109,118.00 - $187,269.24 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 20.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

R1 RCM

Director of Product, Data Science

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our R37 GenAI Lab Process Analyst in the Perfect Claim pillar, you will play a key role in both the assessment and optimization of existing edits and the design and implementation of future edits within a novel claim scrubber system. This position requires an analytical mindset, strong collaboration skills, and the ability to drive innovation in claim processing. To thrive in this position, you will need to be an innovative self-starter and a collaborator as you work with both external vendors and internal partners to achieve goals. You’ll use your prior experience in conceptualizing and developing products and framework to help shape the future state of work, as we build a new GenAI enabled product platform. Here's what you will experience working as a Process Analyst: <ul> <li>Analyze and optimize current edits in claim scrubbers to improve claim processing accuracy and efficiency. </li> <li>Design new edits to address future needs, anticipating changes in claim processing requirements based on payer policies and reimbursement guidelines.</li> <li>Collaborate with cross-functional teams to implement optimization solutions and new edits. </li> <li>Monitor and evaluate the performance of edits, making data-driven recommendations for further enhancement. </li> <li>Ensure compliance of edits with industry standards and regulations. </li> <li>Conduct testing and validation to ensure new edits function accurately and effectively. </li> <li>Analyze trends and patterns to predict future requirements and challenges in claim processing. </li> <li>Produce detailed reports and presentations to communicate findings, analytics, and recommendations. </li> <li>Travel domestically and internationally; 25-50%.</li> </ul> Required Qualifications: <ul> <li>Bachelor's Degree</li> <li>3-5 years of experience in healthcare operations (i.e. revenue cycle management, provider, payer, vendor).</li> <li>Expertise in healthcare billing operations.</li> <li>Strong project management skills with demonstrated track records in quality and operational improvements, ability to prioritize workload, meet deadlines, and perform multiple tasks simultaneously.</li> </ul> For this US-based position, the base pay range is $84,456.00 - $139,823.91 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

Process Analyst

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Senior Product Manager, you will play a pivotal role in shaping the vision and strategy for product portfolios. To thrive in this role, you must lead cross-functional teams to drive product development, from ideation to launch, ensuring alignment with our business objectives and market needs. You will use your broad and deep product planning experience, intellectual curiosity, relentless resourcefulness, artful negotiation skills, and deep passion for the role to translate R1’s product strategy into technology initiatives that drive desired user outcomes. You will provide mentorship and guidance to junior associates. Here's what you will experience working as a Senior Product Manager: <ul><li>Define the product vision, strategy, and roadmap, considering business priorities, customer feedback, and industry trends. </li></ul> <ul><li>Make tough trade-off decisions between scope and schedule, while maintaining true focus on outcomes, and understand how to track, measure, and communicate outcomes. </li></ul> <ul><li>Work with stakeholders to guide the release of new features and the successful integration and/or migration of current operations onto those products. </li></ul> <ul><li>Monitor product performance and key metrics, using data to drive continuous improvement. </li></ul> <ul><li>Work closely with engineering leads to feed the teams a constant pipeline of high-value work for each sprint. </li></ul> Required Skills: <ul><li>Healthcare experience, specifically in clinical data, FHIR and Revenue Cycle </li></ul> <ul><li>Hands-on SQL experience, DevOps and Databricks are preferred </li></ul> <ul><li>Demonstrated strategic mindset and analytical approach to problem solving. </li></ul> <ul><li>Good organization skills, including plotting a path towards delivering outcomes that drive value for the for the business. </li></ul> <ul><li>Demonstrated success in managing and launching complex products. </li></ul> <ul><li>Excellent communication, leadership, and interpersonal skills. </li></ul> <ul><li>Experience and understanding of high-level technology paradigms (e.g. data flows, APIs, services). </li></ul> <ul><li>Passionate about keeping current on the latest product innovations and keeps abreast of industry advancements. </li></ul> <ul><li>Thrives in a collaborative environment and is comfortable working with others and giving and receiving feedback. </li></ul> <ul><li>Mastery of Agile fundamentals with demonstrated experience to drive execution within an Agile environment. </li></ul> <ul><li>Experience mentoring or coaching others. </li></ul> For this US-based position, the base pay range is $140,000.00 - $194,785.02 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

Senior Data Product Manager

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.The Product Support Analyst II - Revenue Cycle Digital Solutions is a pivotal role at R1, tasked with leveraging technology and analytics to optimize revenue cycle operations for physician group clients. This individual will partner closely with IT, operations management, and client services to develop, implement, and manage cutting-edge digital solutions that drive efficiency and maximize cash collections. Responsibilities include: <ul> <li>Design, develop, and implement software solutions, business intelligence tools, and IT projects that support revenue cycle management. </li> <li>Analyze existing workflows and develop new models to enhance system and people processes, focusing on automation and efficiency. </li> <li>Help manage projects across a complex matrix organization, ensuring timely delivery and stakeholder satisfaction. </li> <li>Provide subject matter expertise, training, and support to end users and stakeholders. </li> <li>Work closely with engineers and product management teams to define and prioritize product features and functionalities, acting as a bridge between technical and non-technical stakeholders. </li> <li>Collaborate with IT to manage Electronic Data Interchange (EDI) transactions, including claims (837), electronic remittances (835), claim status inquiries, and eligibility verifications, to streamline and improve the revenue cycle process. </li> </ul>QUALIFICATIONS <ul> <li>2+ years of relevant experience in revenue cycle operations and/or IT, with a strong focus on revenue cycle management. </li> <li>Strong logic, analytical skills, and attention to accuracy. </li> <li>Excellent communication skills and proficiency in SQL and advanced Excel. </li> <li>Demonstrated project management skills and experience with healthcare platforms (e.g., eClinicalWorks, Meditech, EPIC, Athena, NextGen) preferred. </li> <li>Knowledge of healthcare systems, ambulatory billing, HIPAA, and other relevant regulations. </li> </ul>For this US-based position, the base pay range is $47,237.00 - $78,919.86 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 5.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

Product Support Analyst II

Location: Ascension St. John Jenks Shift Hours: PRN, as needed, flexible shifts R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Customer Service Representative, you’ll work to help our patients check into the hospital. It’s fast-paced on occasion and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions. To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don’t need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire. Here’s what you can expect working in Patient Registration (Customer Service): <ul><li>Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care. </li></ul> <ul><li>Helping people who may be very ill or worried. We’re not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real time. </li></ul> <ul><li>Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you’ll get it from aren’t. You must work quickly and expect the unexpected. This is not a casual desk job. </li></ul> <ul><li>A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc. </li></ul> Requirements: <ul> <li>High School Diploma or GED</li> <li>Excellent customer service experience </li> </ul> For this US-based position, the base pay range is $14.00 - $18.24 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

Customer Service Representative

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Multi Specialty Coding Lead will be responsible for reviewing clinical documentation and diagnostic results as appropriate (i.e., to extract data and apply appropriate ICD-10-CM, HCPCS and CPT-4 codes for billing, review and correct billing edits, internal and external reporting, research, and regulatory compliance). Under the direction of the Coding Leadership Team, the successful candidate must be able to accurately code conditions and procedures as documented in the ICD-10-CM Official Guidelines for Coding and Reporting. Here’s what you will experience working as our Coding Lead:<ul> <li>Assigns codes for diagnoses, treatments and procedures according to the appropriate classification system for professional service encounters to determine the highest level of specificity ICD-10 codes, CPT codes, HCPCS codes, and modifiers.</li> <li>Assist other coders with any questions and provide training. Research topics that might be unfamiliar to find answers for coders.</li> <li>Reviews physician assigned diagnosis code after thorough review of the medical record and, if necessary, queries physician for additional clarity in a professional manner.</li> <li>Able to accurately abstract information from the medial records into the abstract system, according to established guidelines.</li> <li>Abides by the Standards of Ethical Coding as set forth by the American Health Information Management Association (AHIMA) and American Academy of Professional Coders (AAPC) adheres to official coding guidelines</li> <li>Enters and validates codes, charges and other edits flagged in Athena or EPIC for review.</li> <li>Review documentation (and returned accounts) to verify and correct place of service, billing and service providers, or other missing data elements (ie: NDC #, or number of units)</li> <li>Uses CCI edit software to check bundling issues, modifier appropriateness, and LCD’s/NCD’s for medical necessity.</li> <li>Communication with other departments to recommend coding guidance for charge corrections, appeals processes, and patient billing concerns.</li> <li>Meet and/or exceeds the established coding productivity standards</li> <li>Meet and/or exceeds the established quality standard of 95% accuracy while meeting and/or exceeding productivity standards</li> </ul>Required Qualifications:<ul> <li>High School Diploma or GED required</li> <li>CCS-P, CPC Certification</li> <li>Five (5) years Professional Coding experience</li> <li>Must be able to demonstrate proficiency in professional services (95% accuracy).</li> <li>Extensive knowledge of official coding conventions and rules established by the American Medical Association (AMA) (ie: Documentation Guidelines ’95 &amp; ’97)</li> <li>Experience with Microsoft Office.</li> <li>Extensive knowledge of government, and commercial payer guidelines.</li> <li>Must be able to use standard office equipment and information systems.</li> <li>Ability to interact with other employees through effective communication.</li> <li>Ability to prioritize and shift workloads to ensure departmental goals align with revenue cycle goals </li> </ul>For this US-based position, the base pay range is $18.16 - $31.13 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

Multi Specialty Coding Lead

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Team Lead, Customer Service, you will help ­­build new projects while assisting with escalated cases. Every day you will, Prepare, analyze, and provide daily, weekly, and monthly productivity metrics. To thrive in this role you must, develop and coach team members in skills and process to promote quality. Here’s what you will experience working as a Team Lead, Customer Service: <ul> <li>Assist in establishing and implementing departmental initiatives.</li> <li>Measure and monitor staffing levels, assign duties and responsibilities as appropriate.</li> <li>Complete performance evaluations, and track time and attendance.</li> <li>Troubleshoot and resolve issues with client concerns with a sense of urgency.</li> <li>Train and educate staff on new process changes.</li> </ul> Required Skills: <ul> <li>High School Diploma or GED.</li> <li>Minimum 3 year’s experience in a call center environment</li> </ul> For this US-based position, the base pay range is $16.88 - $25.51 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

Team Lead, Customer Service

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As a Data engineer you will be responsible for data extraction from DP, integration work, CDP data management, enhancing ETL processes, and integrating with the bulk pricing API. The role requires a strong background in data tools like Spark SQL and Databricks, along with API programming and SQL expertise. Experience with Azure DevOps and Infrastructure as Code is also essential. Familiarity with .NET technologies is a bonus, adding value to the integration and development tasks.Job Duties: <ul> <li>Research and develop secure, scalable, and highly available production-grade software through vision, definition, development, deployment, and sustainment stages with varying levels of abstraction.</li> <li>Partner with Product Management to ensure design, engineering and implementation is in accordance with design intention and meets business needs.</li> <li>Author technical design documentation in adherence to business and solution architecture requirements.</li> <li>Work with technology leadership to identify and implement new technologies and techniques that can improve our overall platform performance and ultimate customer experience.</li> <li>Develop, cascade and ensure engineering best practices using modern SDLC that enables CI/CD and favors automation, auditability, automated testing, infrastructure and policy as code.</li> <li>Provide technical support in relational and NoSQL database as well as application business logic code, including developing APIs encapsulating data management, data modeling and schema development</li> </ul>Skills<ul> <li>Proficiency in Spark SQL and Databricks</li> <li>Experience with data extraction, archiving, and management</li> <li>Strong understanding of SQL for data manipulation and management</li> <li>Skills in API programming and Web APIs</li> <li> Experience with Azure DevOps and implementing Infrastructure as Code (IaC) </li> </ul>For this US-based position, the base pay range is $75,504.00 - $134,521.77 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

Software Engineer III

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Senior Manager, Revenue Cycle Operations, you will help manager people and processes to achieve metrics and drive continuous improvement of the customer experience. Every day you will, identify and implement change as necessary, function as a liaison to the client and provide strong leadership to the overall call center team. To thrive in this role you must, commit to excellence through continuous staff development and engagement, service, knowledge, skills, and moral.Here is what you will experience working as a Senior Manager, Revenue Cycle Operations:<ul> <li>Effective leadership and analytical skills including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities.</li> <li>Exceptional ability to partner with other departments within the organization to drive results.</li> <li>Proven and measurable experience in managing and improvement of call center operations in a high call volume/demanding environment.</li> <li>Ability to mentor and build relationships to effectively manage group and interpersonal conflict situations,</li> <li>Strong negotiation, interpersonal, written, and oral communications skills – including statistical report writing,</li> <li>Computer skills: Microsoft outlook and word with advanced excel skills.</li> <li>Occasional business-related travel. (10%)</li> </ul>Required Skills:<ul> <li>Bachelor of arts or science degree or higher preferred</li> <li>Minimum 8 years of call center/contact center management experience</li> </ul>For this US-based position, the base pay range is $93,150.00 - $142,283.86 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 10.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

Senior Manager, Revenue Cycle Operations

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. The Integration Analyst II will be the lead technical resource assigned to R1’s Technology implementations responsible for designing integration patterns, building, and testing interfaces and enabling the exchange of data between the R1 suite of products. This associate will build common, bi-directional, real-time interfaces utilizing Lyniate’s (Orion) Rhapsody interface engine; the interface design and builds will support both standard and customized end user workflows to enable R1’s Technology solution. Additionally, the Integration Analyst will lead all functional integration testing and issue resolution to ensure the underlying integrations work as designed. Beyond the tactical execution of data exchange tasks, this associate will be responsible for prioritizing work, meeting project timelines and communicating status to project managers, business owners, and customer partners across multiple (simultaneous) implementation projects. Finally, this associate will play a critical role in the delivery of R1 Technology Solution by advising and supporting R1 technical resources during the project’s lifecycle through strong collaboration and problem-solving efforts.Here’s what you will experience working as an Integration Analyst II:<ul> <li>Lead technical role on the R1 Patient Experience deployments responsible for designing the integration patterns and establishing, configuring, and testing the interfaces to support the data exchange requirements between R1 and its customers.</li> <li>Conducts integration design and technical data mapping sessions to enable project teams to appropriately scope, plan and execute projects on schedule.</li> <li>Responsible for building and coding common integration pathways on R1’s interface engine (Rhapsody) to enable real-time interface data exchange.</li> <li>Build bulk load interfaces and perform minor interface changes to existing interfaces.</li> <li>Collaborates with business stakeholders to ensure interface designs meet business workflow objectives.</li> <li>Advises and consults R1 Customers on integration methods/data exchange methods to support R1’s data requirements and leads the charge to creatively problem solve data exchange/interface related issues.</li> <li>Leads functional, regression and unit level interface testing and actively troubleshoots and resolves issues to enable R1’s Patient Experience Solution.</li> <li>Submits and executes all interface changes in compliance with R1’s Integration QA Process &amp; performs the appropriate QA checks to support the integration between R1 and its customers.</li> <li>Serves as a key project resource on simultaneous projects and manages on-time and accurate delivery of real time interfaces and data loads.</li> <li>Communicates regularly weekly updates to the R1 project manager and stakeholders; specifically, responsible for communicating integration related issues, concerns, and risks to the project.</li> <li>Participates enthusiastically in company training and actively seeks to understand the challenges and needs in the health care industry, particularly in the patient access arena.</li> <li>Maintains accurate client and non-client time reporting in Salesforce.</li> <li>Manage interface error messages during projects, including the identification of errors and resolution throughout the project; also includes training the client on the management of the messages such that upon Go Live, the ICE error log is clean, and the client understands how to manage going forward.</li> <li>Maintains client’s project specific technical mapping specifications and ensures those specifications are updated and accessible by R1 in Confluence/Salesforce systems.</li> </ul>Required Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul> <li>Experience utilizing Rhapsody Interface Engine or other equivalent interface engine software.</li> <li>Strong knowledge of data and data extract solutions; basic coding in JavaScript, C++, SQL queries or equivalent.</li> <li>Basic knowledge of healthcare data exchange, including HL7, FHIR/API, X12, flat files, XML. </li> <li>Exhibits strong oral and written communication by speaking and writing clearly and persuasively in positive or negative situations, listens to understand and gets clarification, demonstrates group presentation skills, participates in meetings, delivers clear and concise training, edits written work for spelling and grammar, varies writing style to meet needs and presents numerical data effectively.</li> <li>Strong interpersonal skills through problem-solving, resolving conflict, maintains confidentiality, and has an innate ability to think outside the box to implement fit-for-purpose solutions. Collaborates well in group problem solving situations and is willing to test new concepts.</li> <li>Must be willing to work on-call a week at a time several times a year.</li> <li>Must be willing to work after hours to support client go lives as needed.</li> <li>Ability to flex across multiple projects and programs simultaneously.</li> <li>Ability to execute complex interface projects with minimal guidance of a team lead or experienced analyst.</li> <li>A track record of organizing, managing, and driving implementation issue resolution and optimization to completion.</li> <li>Demonstrates acute attention to detail and is willing to challenge the status quo to drive continuous improvement.</li> <li>Ability to identify improvement initiatives with internal and external clients. </li> <li>Ability to work and contribute to an innovative environment, with a team and independently.</li> <li>Ability to flex across multiple projects and programs simultaneously.</li> <li>Exhibits objectivity and openness to others' views.</li> <li>Gives and welcomes constructive feedback.</li> <li>Contributes to building a positive team spirit.</li> <li>Puts the team’s success above own interests.</li> <li>Builds morale and group commitments to goals and objectives.</li> </ul> Preferred Qualifications:<ul> <li>Orion Rhapsody Associate level certification or equivalent education completed.</li> <li>Basic workflow knowledge across technology stack.</li> <li>Ability to troubleshoot and resolve client integration issues through knowledge of business workflows and Rhapsody data flows.</li> </ul>For this US-based position, the base pay range is $51,700.00 - $95,429.25 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 5.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

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