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Location - Top candidate would be hybrid out of MetLife's Bridgewater, NJ or Oriskany, NY offices. Open to fully virtual. Role Value Proposition: In order to sustain our leadership position in market, our dental product must continue to invest in our product offering, networks, features and experience. The Dental Product Consultant job has responsibility and accountability for Dental Product Development initiatives as well ongoing subject matter support for our internal partners. The role will support profitable growth targets in key market segments as well as improve customer experience, Drive Engagement, Simplify Processes and Expand our network. The position and team serve as product subject matter experts and is involved in industry related activities. Key Responsibilities: <ul> <li lang="EN-US"> Execute product development and delivery initiatives related to the overall Dental Product Strategy. I.e., new products, features, network initiatives, servicing channels and/or compliance related projects. Ideation through Implementation. </li> <li lang="EN-US">Responsible for ideation and development of new dental products/solutions which are fit for use and support of existing product portfolio. </li> <li lang="EN-US">Support agile product development process from backlog refinement, prioritization as well as communication of context and assigning business value. </li> <li lang="EN-US">Execute and support solutions for client specific requests. </li> <li lang="EN-US">Support and execute market research initiatives. </li> <li lang="EN-US">Responsibility for business outcomes and steering the ART to develop the right solutions.</li> </ul> Essential Business Experience and Technical Skills: Required: <ul> <li>Bachelor’s degree or equivalent experience</li> <li>5+ years of product development experience</li> <li>Advanced knowledge of group insurance industry, competitive landscape, and keeps abreast of industry trends.</li> <li>Expert understanding of the dental market segment</li> <li>Excellent planning, organization, and project management skills </li> </ul> Preferred: <ul> <li lang="EN-US"> Strong analytical, complex problem solving, decision-making and strong leadership skills. </li> <li lang="EN-US">Excellent communication – both verbal and written </li> <li lang="EN-US"> Experience working in an agile development methodology. </li> <li lang="EN-US">Focus on customers, manages performance effectively and inspires a shared vision. </li> <li lang="EN-US"> Ability to work as effective partner at various levels and across many functional areas. </li> <li lang="EN-US"> Proven experience in Agile Development methodology </li> </ul>

MetLife

Dental Product Consultant

Role Value Proposition: This role will be responsible for development and management of MetLife’s Group Accident and Health products in the Group Voluntary Worksite Benefits division. As an experienced product manager, the individual will build products from new and existing ideas based on industry experience and deep understanding of customer and marketplace needs. They will set product line strategy and the product life cycle road map. The candidate will evaluate and measure market research data and competitive landscape to identify future trends, opportunities and emerging solutions to inform future strategies. Key Responsibilities: <ul type="disc"> <li>Provide product development and project management expertise for supplemental health voluntary/worksite products (Critical Illness/Cancer, Accident, and Hospital Indemnity).</li> <li>Establish product positioning and manage product line life cycle from strategic planning to tactical activities.</li> <li>Drive launch deliverables by working closely with key internal partners such as Actuarial, Contracts, Operations, Technology, Training and Sales to bring new and enhanced offerings to market.</li> <li>Specify market requirements for current and future products by conducting market research.</li> <li>Perform competitive analysis to develop and implement go-to-market plans, working with all departments to execute.</li> <li>Lead cross functional teams on complex projects to develop large/critical products.</li> <li>Act as project lead and provide guidance to junior staff members.</li> </ul> Essential Business Experience and Technical Skills: Required: <ul type="disc"> <li>Experience in insurance product development and/or accident and health product experience </li> <li>Excellent facilitation and negotiation skills</li> <li>Understanding of U.S. Employee Benefits Industry.</li> <li>Ability to navigate, build and leverage internal relationships in a large matrix organization</li> <li>Goal oriented and personally accountable; resourceful and self-directed to meet deadlines</li> <li>Can apply innovative and creating thinking – seeks “out of box” solutions</li> <li>Excellent oral and written communication skills</li> <li>Ability to work effectively on multiple projects in a dynamic, rapidly changing environment and support market facing teams</li> <li>High School Diploma/GED</li> </ul> Preferred: <ul type="disc"> <li>6-8+ years of experience within group benefits and/or insurance product development</li> <li>Previous experience in strategic planning and management of product life cycle</li> <li>BA/BS Degree </li> <li>Group Voluntary Benefits experience</li> </ul> At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

Senior Product Consultant II

The Team You Will Join As part of the US Group Benefits Shared Services organization, you will be a part of the Employer Service and Administration Solution Train's Workflow ART. The Opportunity This is an exciting opportunity where you will be responsible for defining, prioritizing and executing on testing strategies to ensure solutions being delivered within the ART are aligned and meeting the business needs and overall definition of done. You will ensure plans include both manual and automated test approaches to fulfill functional, one up one down, regression and end to end testing efforts. Success in this role requires experience with testing strategies as well as Workflow solutions and business processes. The Product Owner for Workflow is responsible for prioritization and execution of testing efforts within the ART in support of critical business process re-engineering initiatives. You’ll collaborate closely with the Product Manager, Scrum Lead, Release Train Engineer within and across ARTs in an environment where every contribution is respected, and every perspective is heard. How You’ll Help Us Build a Confident Future (Key Responsibilities) <ul> <li>Lead testing initiatives for Workflow solutions</li> <li>Create alignment across the ART's teams for test execution</li> <li>Oversee a backlog of Workflow Features and User Stories</li> <li>Manage the team's work</li> <li>Develop User Stories defining testing activities for functional, one up one down, regression and end to end testing of larger capabilities</li> <li>Coordinate dependency planning and test execution across ARTs and Teams</li> </ul> What You Need to Succeed (Required Qualifications) <ul> <li>Experience in developing and executing on test strategies in an Agile Development Environment</li> <li>Azure DevOps/Automation Tools (ie. TOSCA)</li> <li>Test Leadership Experience</li> <li>Workflow process and tool experience</li> </ul> What Can Give You an Edge (Additional Skills) <ul><li>Salesforce Platform Experience</li></ul>

Product Owner - Workflow

Job Location: Must be commutable distance to MetLife Office - Tampa FL, Bloomfield CT, Aurora IL, Cary NC, Oriskany NY (Central NY), Bridgewater, NJ, Clarks Summit, PA, Omaha, NE Warwick, RI In office once a month for office meetings Key Responsibilities: * Conduct quality reviews of LTD claims of various complexity * Identify trends, root causes and quality gaps from the analysis of data, providing timely and meaningful feedback to associates and management regarding performance and quality standards * Partners with team and claims organization to develop criteria and standards in which to measure quality behaviors * Assists in the research, analysis, and recommendation of key quality improvements Essential Business Experience and Technical Skills: * 2 plus years of LTD claims management experience * Critical thinking, attention to detail, written and verbal communication, analysis and problem solving skills * Microsoft Excel and PowerPoint Preferred: * Bachelor's degree

LTD Senior Operations Quality Analyst

Title: AVP, IAM Process Optimization Location: Virtual Reports to title: VP, Identity &amp; Access Management The Opportunity The AVP, IAM Process Optimization will be responsible for analyzing, designing, and implementing automation strategies and solutions for Identity and Access Management processes. This role requires a deep understanding of IAM principles and technologies, along with strong leadership and technical skills to drive automation initiatives and optimize IAM operations. How You’ll Help Us Build a Confident Future <ul> <li>Thorough understanding of existing IAM processes, including user provisioning, access reviews, and policy enforcement.</li> <li>Identify bottlenecks, redundancies, and areas for improvement within IAM workflows and procedures.</li> <li>Define and implement the automation strategy for IAM processes, including user provisioning, access requests, role management, and compliance reporting to enhance efficiency, reduce errors, and ensure timely access management. </li> <li>Execute implementation of optimized IAM processes, including integration with existing systems and applications.</li> <li>Collaborate with IT, security, and business units to ensure that new processes are effectively integrated and meet operational needs.</li> <li>Ensure that optimized IAM processes comply with relevant regulatory requirements and industry standards (e.g., , SOX, DORA, GDPR, etc.).</li> <li>Develop and maintain documentation and reports related to IAM process changes, performance metrics, and compliance status.</li> <li>Track the performance of IAM tools and processes, ensuring they meet organizational standards and objectives.</li> <li>Develop and execute change management plans for process updates, including training, communication, and support for affected stakeholders.</li> <li>Provide training and support to users and administrators on new processes and tools.</li> <li>Stay informed about industry trends, best practices, and emerging technologies in IAM and process optimization.</li> <li>Provide regular reports and updates on process improvements, performance metrics, and compliance status to management.</li> </ul> What You Need to Succeed (Required Qualifications) <ul> <li>Minimum 10 years of experience in designing and automating complex IAM processes projects, with a focus on Identity governance and IAM compliance testing. </li> <li>5+ years of experience in working with industry leading IAM solutions </li> <li>5+ years of experience leading projects and teams, with a track record of successful automation implementations Strong understanding of IAM concepts, including user provisioning, access management, and compliance.</li> <li>Well-developed ability to collaboratively develop and evolve a product backlog</li> <li>Well-developed ability to develop and articulate a product vision that supports outcomes, value and prioritization of work</li> <li>Advanced understanding and demonstrated abilities in support of the Lean/Agile mindset</li> <li>Ability to influence/manage stakeholders</li> <li> Analytical Skills: Strong analytical and problem-solving skills with the ability to design and optimize complex automation solutions. </li> <li> Communication: Excellent verbal and written communication skills for interacting with stakeholders and documenting processes. </li> <li> Collaboration: Strong teamwork skills with the ability to work collaboratively across different departments. </li> <li>Proven leadership abilities with experience mentoring and guiding technical teams.</li> <li>Deep understanding of current and evolving industry trends in Identity &amp; Access at a global, enterprise level</li> </ul> What Can Give You an Edge (Additional Skills) <ul><li> Preferred Certifications: CISSP, CISM, CISA </li></ul>

AVP - IAM Process Optimization

Role Value Proposition Responsible for daily administration and policy support for Group Billing and Remittance. Processes transactions timely and maintains accurate policy records including eligibility data. Key Responsibilities <ul> <li>Advanced level subject matter expert who exercises discretion and independent judgment in the work completed.</li> <li>Maintains data in the administrative systems; troubleshoots and corrects data issues. Works various transaction error reports and queues.</li> <li>Provides technical expertise to management for decision making by participating in operational analyses and studies.</li> <li>Acts as subject matter expert on individual contract provisions; establishes, maintains, and enhances favorable relationships with internal and external customers, plan participants, beneficiaries, attorneys, etc.</li> <li>Handles escalated calls/cases from other teams. Has authority to deviate from standard procedures and can make independent decisions without supervisor approval. </li> <li>Participate on customer calls/meetings to explain process/procedures and resolve issues. </li> <li>Calculates/Reviews credit and fee payments to Regional Market customers following established guidelines/processes.</li> <li>Performs other related duties as assigned or required.</li> </ul> Essential Business Experience and Technical Skills Required: <ul> <li> Proficient Excel skills.</li> <li>Demonstrates excellent customer service and relationship skills with ability to communicate clearly both verbally and in writing. </li> <li>Ability to handle pressure situations (internal and external) with professionalism and tack.</li> <li>Ability to work independently and in a team environment. </li> </ul> Preferred: <ul> <li> Knowledge of eligibility and enrollment processes</li> <li>College degree or 3-5 years related business experience </li> </ul> At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

Senior Group Insurance Administrator II

The Team You Will Join The candidate will join the Global Identity and Access Management team, part of Global Security organization. This position is a key position working across the IAM domains to help on the MetLife Transformation building our next generation of Identity and Access Management projects. This position will report to the IAM Strategy and Business Enablement function. The Opportunity The IAM Program Manager is responsible for designing and implementing large and complex IAM programs on a global scale. The ideal candidate would have a solid foundation in Identity and Access Management practices, understand complexities in managing end to end data programs and in-depth knowledge of identity and access management concepts. To be successful in this role, the candidate would require a balance of product-centric technical expertise, IAM program management from an executive and technical aspect, and a good knowledge of IAM practices, which includes but not limited to Identity Governance and Administration, Privilege Access Management and Access Management, Risk and Compliance, and Audit process. This role requires interaction with technical staff and senior business and IT partners around the world as well as peer program stakeholders (Risk Management, Application Owners, HR, etc.) This role would include engagement with multiple concurrent teams and projects. This position will work closely with the Global Identity and Access Management teams as well as other stakeholders in the US as well as globally. How You’ll Help Us Build a Confident Future (Key Responsibilities) <ul> <li>Manages executing complex, transformational, multidisciplinary global enterprise IAM projects/program.</li> <li>Create and track timelines. Report on timelines health of the projects/programs.</li> <li>Oversee and track budget. Report financial health. Create and manage budget change requests related to the projects/programs.</li> <li>Builds and maintains effective on-going communications and relationships with all stakeholders and executives.</li> <li>Create and distribute status reports. Host project and steering committee meetings, capture meeting minutes and distribute.</li> <li>Implements Risk Management to ensure that all risks are identified and appropriately mitigated.</li> <li>Implements Issue Management to ensure that all issues are documented, tracked and timely resolved.</li> <li>Creates and maintains of project/program documentation according to established procedures. Ensures that all project documentation (minutes, status, presentations, etc.) is up to date and available to all team members.</li> </ul> Required Skills: <ul> <li>5 - 8+ years’ experience in enterprise-wide implementation of complex projects, ideally within IAM or information security.</li> <li>Demonstrated experience in setting up IAM or technology processes in a similar type of company setting.</li> <li>Strong project management skills. Experience working enterprise complex large scale, multi-team, programs in agile development methodologies.</li> <li>Strong program management presentation, executive presentation, and reporting skills.</li> <li>Excellent communication skills: Demonstrated ability to explain complex technical content to both technical and non-technical audiences.</li> <li>Experience in IAM or technology program deliverables and executive level presentation.</li> </ul> Preferred Skills: <ul type="disc"> <li>3+ plus years of experience supporting IAM Steering Committees.</li> <li>Preferred Certifications: PMP and/or PgMP.</li> <li>Eagerness to learn new technologies on the fly and ship to production.</li> </ul>

IAM Program Manager

MetLife is looking for passionate Dental Network Retention Specialists to join the teams in the following Regions: Northwest (WA, OR, ID, MT, WY, CO, NE, KS, IA, MO, WI, IL) Southwest (CA, NV, UT, AZ, NM, OK) Central (ND, SD, MN, TX, AR, LA, MS, MI, IN, OH) Northeast (ME, NH, VT, MA, CT, NY, PA, NJ, MD, DE) Southeast (FL, GA, AL, SC, NC, TN, KY, VA, WV, DC) Job Summary: The Network Retention Specialist plays a crucial role in maintaining and enhancing relationships with our network of dental providers. The position focuses on retention strategies, ensuring provider satisfaction, and addressing concerns the providers may have. The retention specialist will work closely with the providers to understand their needs, facilitate communication between the provider and the organization, and implement initiatives designed to foster long-term relationships. Key Responsibilities: · Provider relationship management: Establish and maintain strong relationships with existing dentists in the network to ensure their satisfaction and retention · Retention Strategies: develop and implement proactive strategies to improve provider engagement and retention rates with existing network providers. · Serve as a point of contact for existing network dentists and their staff, addressing concerns, fee reviews, and providing support as needed to resolve escalated issues. · Monitor and analyze provider retention metrics, identify trends and areas of need of improvement. Compile results and provide findings and recommendations to management as needed. · Create and provide training/educational materials and resources for providers, educate them on MetLife services available; EFT/ERA Enrollment, MetDental, operational processes, and best practices to enhance their experience with us. · Regularly solicit feedback from providers about our network services, utilizing surveys, one-on-one and onsite visits to gauge satisfaction and gather insight for improvements · Work closely with internal partners such as operations, sales, and marketing to ensure alignment on retention initiatives and address provider needs effectively. · Support all dental product initiatives that pertain to dental network · Support all credentialing/re-credentialing initiatives to ensure providers comply with re-credentialing requirements · Ensure all policies and procedures related to provider retention are in compliance with organization and regulatory standards. · Manage relationship with assigned regional DSO’s and large group clinics. · Partner with NDS on fee negotiations for existing network dentists · Travel Required · Performs other duties as assigned or required Experience and Skills Required: <ul type="disc"> <li>3+ years plus experience of relevant business experience working in the dental industry.</li> <li>Strong relationship building and effective communication skills</li> <li>Proficient in Excel- experience with Pivot tables, reading and creating excel spreadsheets and internal tools such as financial retention tools.</li> <li>Proficient in working in a CRM- customer relationship management tool such as Salesforce</li> <li>Proficient in Microsoft applications ie: Word, Power Point, and Excel</li> </ul> Preferred: <ul type="disc"> <li>Bachelor's Degree preferred (HS Diploma or equivalent required)</li> <li>Strong sales and negotiation skills are required, and knowledge of dental office practice management preferred.</li> <li>Excellent verbal and written communication skills</li> <li>Strong organizational and time management skills</li> <li>Very detail-oriented</li> <li>Strong customer service skills</li> <li>Works well in a team environment/excellent interpersonal skill</li> </ul>

Dental Network Retention Specialist

Job Location: Must be commutable distance to MetLife Office in one or the four locations only - Tampa, FL, Aurora IL, Cary NC, or Bridgewater NJ In office once a month for office meetings Key Responsibilities: Project Management – Responsible for the oversight of high-priority programs/projects which often require considerable resources and high levels of functional integration. Performs very complex research and analysis in support of programs/projects. Data Management/Analytics – Responsible for the collection, aggregation, and interpretation of data through analysis and provide insights to leadership for use in making informed business decisions. Deliver analytical solutions for the business, creating compelling explanations and plans to drive adoption in the business Risk Management – Responsible for the implementation or enhancement of controls within RIS Operations and Service to mitigate applicable risks. Identifying trends and work with the leadership team to analyze and apply corrective action. Regulatory Reporting - Assist in the development and implementation of regulatory reporting tools, report preparation, and corresponding controls processes if required. Essential Business Experience and Technical Skills: Required: · 4-year college degree preferred or equivalent experience · 5+ years related experience · Extensive planning, tactical, strategic, analytical thinking, business acumen and project management skills. · Strong communication skills including presentations. · Advanced Excel skills including macros, VLOOKUP, formula accuracy · Ability to draw meaningful and actionable conclusions from datasets (i.e., data visualization, translate data into insights) · Problem solving, critical and analytical thinking · Strong attention to detail (ability to find a "needle in a haystack") · Questions the norm and “the way things are” · Prioritization and capability of handling multiple projects and requests/tasks Preferred: Knowledge of MetLife Organizational structure, products, enterprise relationships, lines of business, corporate functions, and interdependencies.

Senior Business Procedures Consultant II

US Pensions Bulk Check Administrative Services Consultant I Role Value Proposition: This position will be a key member of the US Pensions team dedicated to administration of MetLife’sdefined benefit bulk check group annuity contracts. The role will be responsible for administration of a portfolio of key US Pensions clients utilizing bulk check arrangements. Key Responsibilities: <ul> <li>Ensure that MetLife delivers on its commitments to an assigned portfolio of bulk check clients.</li> <li>Engage in on-going communication with clients regarding monthly activity, reconciliations, and general contract questions/updates, as needed.</li> <li>Respond to routine and ad-hoc requests for contract or participant data.</li> <li>Ensure monthly activity is processed correctly and wires disbursed on time.</li> <li>Use judgment and initiative to resolve issues quickly and efficiently.</li> <li>Analyze bulk check activity including lump sums, new retirements, and deaths to determine which events can be handled by GSS (Global Shared Services) and which activity requires special or nonstandard processing and implementation.</li> <li>Review and sign-off processing of routine activity by GSS, directing corrections where necessary.</li> <li>For activity requiring special or non-standard implementation, work with the Operations Benefit</li> <li>Calculation Team and, as needed, the client, to ensure the activity or event is correctly handled in accordance with the contract provisions.</li> <li>Conduct independent reviews of internal and external commencement and payment reports to determine consistency with the contract provisions and information received from the client.</li> <li>Review any adjustments to monthly wire payments for assigned bulk check clients including lump sums, ongoing annuity forms, and death benefits to determine if they are consistent with the contract provisions and any other agreements with the client.</li> <li>Ensure client-specific Standard Operating Procedures (SOPs) are comprehensive, complete, easy-to follow and up-to-date.</li> <li>Gather data for internal and external audit requests and demonstrate processes to auditors as needed.</li> <li>Conduct research and analysis of contract files and pension system data to interpret contract provisions and determine eligibility for benefits.</li> <li>Work with partners in Operations and RIS Business Solutions to research and determine the source and cause of errors and discrepancies. Analyze, develop, and implement solutions to address these issues based on experience with specific contract interpretations.</li> <li>Support reconciliation processes conducted by the Bulk Check Reconciliation team including making updates to participant data on the administration system.</li> <li>Submit requests for corrections to be made in the administration system and work with partners in Operations and RIS Business Solutions to ensure they are correctly implemented.</li> <li>Ensure general (i.e., non-contract specific) Standard Operating Procedures (SOPs) are comprehensive, complete, easy-to-follow and up-to-date.</li> <li>Assist other team members interpret how Standard Operating Procedures (SOPs) should be applied to specific contracts and situations.</li> <li>Develop subject matter expertise related to the non-contract specific technical aspects of pension benefits, group annuity contracts and MetLife systems.</li> <li>Provide guidance and training to GSS associates and other Bulk Check administrators.</li> <li>Perform quality review of other team members’ work.</li> <li>Propose new workflows to management and drive their implementation including conducting training sessions for the other administrators.</li> <li>Identify and make recommendations for other process improvements or training needs.</li> <li>Work with IT and other business partners as appropriate to investigate and resolve noncontract specific system or process issues.</li> <li>Support IT system testing and provide feedback on system updates, improvements and new features.</li> </ul> Essential Business Experience and Technical Skills: <ul> <li>Understanding of annuity products and pension benefits preferred.</li> <li>Strong relationship management skills and effective communication skills, including presentation skills.</li> <li>Attention to detail and accuracy.</li> <li>At least 5 years relevant experience</li> <li>Demonstrated planning, tactical, analytical, and strategic thinking skills.</li> <li>Project management skills including leading projects and working effectively with others.</li> <li>HS diploma or equivalent required. Bachelor’s degree preferred.</li> </ul>

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