field_remote_option

job_industry

field_job_occupational_field_parents_all

job_organization_name

job_upgrade_is_featured

Location: Must live within a commutable distance of the Oriskany, NY, Tampa, FL, Bloomfield, CT Cary, NC, Aurora, IL, offices Once a month in office for meetings Key Responsibilities: <ul> <li> Conducts quality reviews of Americans with Disabilities Act (ADA) claims. </li> <li> Identifies trends, root causes, and quality gaps from the analysis of data. Provides timely and meaningful feedback to associates and management regarding performance and quality standards. </li> <li> Partners with team to develop criteria and standards in which to measure quality behaviors. </li> <li> Assists in the research, analysis, partnering and providing feedback and recommendations for quality improvements to the training and procedures team. </li> <li> Presents findings to Senior Level Management and other key stakeholders. </li> <li> Coach and mentor ADA Specialists to drive improvements in claim handling. </li> <li> Provide additional support to the Absence Management Services quality team as needed. </li> </ul> Essential Business Experience and Technical Skills: Proficient knowledge of the leave services industry and the operational transactions and processes supported. Required: <ul> <li> \ 3+ years of experience managing ADA claims. </li> <li> Experience managing absence claims for a variety of customers and leave programs </li> <li> Strong oral and written communication skills </li> <li> Strong working knowledge of Excel and PowerPoint </li> <li> Excellent report writing and presentation skills </li> <li> Demonstrated critical thinking, attention to detail, analysis and problem-solving skills </li> </ul> Preferred: <ul type="disc"> <li>Prior training or management experience</li> <li>Bachelor’s degree</li> </ul>

MetLife

ADA Senior Quality Analyst

Role Value Proposition: The Group Benefits (GB) organization is responsible for the strategic direction, growth and management of MetLife's industry leading U.S. employee benefits business. Our sales force works directly with customers or through brokers, exchanges, and other third parties to distribute our broad range of Group Life, Dental, Vision, Group Disability, MetLife Defender, Global Services, Total Absence Management, Group Property &amp; Casualty, Accident, Hospital Indemnity, Critical Illness and Legal Plan products and services. GB Sales sells a broad portfolio of insurance solutions to employers and other eligible groups helping to make MetLife the largest provider of group employee benefits in the United States. Regional Markets provides global benefits sales and solutions to US Based employers with 100- 4,999 employees. Regional Markets offers over 20 products covering the full spectrum of non-medical benefits including dental, vision, life, disability and a robust portfolio of voluntary products, generating approximately +$1B in annual sales. This is a +$4B book of business with 7% market share of a +$52B market. The business serves more than 15,000 US customers, covering approximately 13M employees and their dependents. Key Responsibilities: <ul> <li>Overall accountability for the day-to-day financial support of Regional Market clients across multiple platforms and various billing methods: Responsible for the development of customer financial reports, including data and trend analysis <ul> <li>Manages the timely delivery of client billing </li> <li>Completes monthly revenue projections and validates data integrity</li> <li>Responsible for monitoring the key financial parameters </li> </ul> </li> <li>Responsible for client billing, reconciliation, and partnering with internal and external contacts to ensure billing is entered accurately and timely </li> <li>Participates in client account audits and strategic planning process </li> <li>Responsible for reviewing and documenting current financial processes and providing information for internal audits as needed </li> <li>Provides financial support to the implementation of new clients, as well as the addition of new products to existing clients </li> <li>Prepares historical information for Financial Consulting Services to assist them with the renewal and underwriting </li> <li>Maintains an awareness and knowledge of insurance products and industry trends </li> <li>Participates in cross-functional project teams designed to support key Regional Market initiatives or to enhance operational effectiveness </li> <li>Performs other duties as assigned or required.</li> </ul> Essential Business Experience and Technical Skills Required: <ul> <li>3-5 years of experience of relevant experience </li> <li>Excellent organizational skills, strong interpersonal skills, and effective communication skills, both written and verbal </li> <li>Experience in a client-facing role</li> <li>Proficient in Microsoft Office software, especially Excel </li> <li>Accounting/math problem solving skills, including attention to detail, analytical thinking and decisiveness </li> <li>Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness </li> <li>Ability to work autonomously and with others and effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible </li> <li>Ability to balance client expectations with MetLife capabilities </li> <li>General understanding of U.S. economy and employee benefits industry </li> </ul> Preferred: <ul> <li>Undergraduate degree</li> <li>Firm knowledge of group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems</li> </ul>

Financial Consultant I

Location: Must live within a commutable distance of the Tampa, FL, Cary, NC, Bridgewater, NJ, Warwick, RI, office Once a month in office for meetings Insight CoPilot Product Owner <ul type="disc"> <li>Serve as Product Owner for the core capabilities of the Agent Desktop (Salesforce) system that supports MetLife Global Customer Service and Operations.</li> <li>Lead deep strategic vision and initiatives focused on leveraging Artificial Intelligence (AI) to enhance customer and Contact Center associate experiences, optimizing tools such as Co-Pilot, post-call wrap/import speech analytics, and tracking data utilization of Co-Pilot.</li> <li>Drive an advanced understanding of Salesforce CoPilot capabilities, ensuring alignment with business strategies and key performance indicators (KPIs) to achieve impactful outcomes.</li> <li>Architect and execute comprehensive Artificial Intelligence (AI) strategies that translate to achieving crucial KPIs (e.g., AHT) and other Objective Key Results (OKRs), drawing valuable insights to facilitate informed decision-making and next steps.</li> <li>Oversee and guide the progression of CRM (Salesforce) product stories throughout sprints and iterations, proactively resolving issues and removing blockers to ensure smooth development.</li> <li>Formulate and execute a strategic plan for the roll-out/release of new features and functionalities, defining, measuring, and reporting on product analytics, performance, and success metrics.</li> <li>Collaborate with Application Development to lead innovative discovery processes on new concepts, determining and refining business and customer value based on technical feasibility.</li> <li>Participate in cross-functional system demos, review UAT, ensure thorough post-production check-outs, and monitor/prioritize post-production issues.</li> <li>Actively engage with business owners and leaders to discuss strategic business initiatives, recommending cutting-edge AI technology solutions to support and propel those strategies forward.</li> <li>Cultivate and manage relationships with multiple stakeholders including Contact Center LOBs, Digital, Application Development, Risk/Security, and more, ensuring strategic alignment and collaboration.</li> <li>Structure and drive complex and dynamic projects, bringing clarity and definition to undefined or fluid initiatives.</li> </ul> Technical &amp; Professional Skills Required <ul type="disc"> <li>Possess a Design Thinking Mindset: Expertise in developing Personas, Journey Maps, Story Maps, writing User Stories, and defining Acceptance Criteria.</li> <li>Advanced knowledge of Agile Methodologies; Agile Product Owner certification preferred.</li> <li>Experience with Agile and DevOps methodologies, including Backlog Grooming and Sprint Planning.</li> <li>Proficient in using Collaboration Tools including Miro, Azure DevOps, SharePoint, Microsoft Teams, Microsoft PowerPoint, and Microsoft Visio.</li> <li>Expert level knowledge of Salesforce Co-Pilot capabilities.</li> <li>Comprehensive understanding of the benefits of Co-Pilot for enhancing associate and customer satisfaction, boosting knowledge, reducing call misdirects, improving user experience, achieving cost savings, and decreasing average handle/call time.</li> <li>Ability to identify needed enhancements through metric analysis and quantify expected outcomes.</li> <li>Exceptional communication, organizational, and planning skills.</li> <li>Proven ability in Stakeholder Management.</li> </ul> Experience Required <ul type="disc"> <li>3+ years’ current experience working within a complex Salesforce - Lightning development environment</li> <li>3+ years’ current experience working on a Scrum and/or Agile team as Product Owner</li> <li>3+ years’ experience with creating documentation for communication with varied audiences</li> <li>2+ years’ experience working on complex development projects</li> <li>Location: Bridgewater, NJ; Cary, NC; Warwick, RI; or Tampa, FL</li> </ul> Experience Preferred <ul><li>3+ years call center experience</li></ul>

CRM Product Owner - Salesforce

ADA Claim Specialist Location: Virtual, but must be commutable to Oriskany, NY Employees are to report to the office once a month after training Training: IN-PERSON TRAINING for 3-12 weeks. 8:00AM-4:30PM M-F Key Responsibilities: <ul> <li>Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc. </li> <li> Handle, review, and administer Family &amp; Medical Leave Act standalone/ADA (as well as other leave) claims and adhere to federal and state regulatory and/or company plan requirements and established FMLA workflow procedures and evaluate against appropriate leave plans and make initial claim decisions. </li> </ul> <ul><li> Complete eligibility decisions during intake call, gather pertinent data when necessary, from employee or other supporting systems as well as perform leave follow-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc. </li></ul> <ul><li> Update systems to accurately reflect leave status and ensure appropriate diary documentation exists. </li></ul> Essential Business Experience and Technical Skills: Required: <ul> <li>New hires should live a commutable distance from the site the role is posted in </li> <li> High school diploma </li> </ul> <ul><li> 2+ yrs. related experience and strong customer satisfaction focus and attention to detail </li></ul> Preferred: <ul><li> Bachelor’s degree </li></ul> <ul><li> Knowledge of system applications and Disability claims knowledge/working knowledge of FMLA/Disability/Leave procedures preferred </li></ul> Business Category Operations - Claims

ADA Claim Specialist

The Team You Will Join The Mainframe Infrastructure team is responsible for all hardware, software, maintenance &amp; upgrades of our mainframe platform. The team also functions as a governance entity for our managed service provider, Kyndryl, and ensuring they maintain operational excellence. While Kyndryl is responsible for all L1/L2 and some L3 support, MetLife is looking to build a team to provide L3 infrastructure support over the platform, helping to improve existing processes and champion the platform internally to our application developer stakeholders. The Opportunity The Mainframe Governance Administrator is responsible for performing day-to-day administrative functions on the mainframe platform. This primarily includes ensuring Kyndryl meets their KPIs on both BAU and project-oriented work. This role is also responsible for ensuring that all access related requests meet MetLife's internal security policies across our USA based systems. This is an exciting opportunity to lead a team of contractors active in various projects and modernization efforts. Success in this role requires both technical and people management acumen. The Mainframe Governance Administrator is responsible for over 100 contractors and various third-party vendors. You’ll collaborate closely with both MetLife associates and third-party vendors in an environment where every contribution is respected, and every perspective is heard. How You’ll Help Us Build a Confident Future (Key Responsibilities) <ul type="disc"> <li>Lead Kyndryl and drive them to achieve engineering excellence</li> <li>Create and implement project plans &amp; various POCs where Kyndryl staff are required</li> <li>Oversee Kyndryl's daily BAU work and ensure they meet their KPI's</li> <li>Manage MetLife's interests on mainframe infrastructure related items</li> <li>Perform risk analysis on weekly changes from a security, reliability, and performance perspective</li> <li>Be a coordinator between Kyndryl and MetLife on mainframe infrastructure</li> <li>Work with third party vendors to stay up to date on our product licensing</li> </ul> Required Skills: <ul type="disc"> <li>6+ years of experience working with/on mainframe related technologies.</li> <li>Experience using ServiceNow, SailPoint, and/or Archer, etc.</li> <li>Experience with RACF and/or SAF and having a security-first mindset.</li> <li>Experience with project management and/or people management.</li> <li>Familiarity with change management processes &amp; change management lifecycles.</li> <li>Experience working with internal audits.</li> </ul> Preferred Skills: <ul type="disc"> <li>Having deep expertise of mainframe infrastructure (hardware, z/OS, middleware, and everything in between) is preferred. Having a "jack of all trades" knowledge for management purposes of the platform is highly valuable. </li> <li>zSecure/CARLa scripting is a plus, along with a security-first mindset.</li> <li>Previous governance role experience is a massive plus.</li> <li>Willingness to learn the "Metlife" way of doing things (i.e. internal tooling for vendor management, security requests, etc.).</li> </ul> At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

Mainframe Governance Administrator

Location: Virtual, but must be commutable to Cary NC, New York NY, Bridgewater/Whippany, NJ Employees are to report to the office once a month. The Team You Will Join The Enterprise Program Management (EPM) Strategic Programs team you will join is focused on executing top strategic programs to their full value realization. The team is comprised of seasoned professionals who bring connectivity and structure to large-scale change across disciplines and organizations. The Opportunity The Director – Enterprise Program Leader is accountable for delivering full value realization of large, strategic MetLife initiatives through day-to-day program management. This role is responsible for leading large programs/projects from the planning phase where the business case is approved and funding is secured through implementation and closure where the business benefits are delivered. Throughout this journey, the Program Manager addresses obstacles that impact the successful implementation of the business objectives. The Program Manager ensures that key stakeholders are working together on shared deliverables and that the sponsors and senior management are constantly informed of the initiative’s progress to plan. How You’ll Help Us Build a Confident Future (Key Responsibilities) <ul> <li>Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.</li> <li>Directs a team of managers responsible for the implementation of MetLife strategic programs and projects to achieve full value realization by delivering benefits, budget and timeline to meet the approved business case.</li> <li>Demonstrates management rigor, data-driven decision-making and a spirit of continuous improvement by implementing a practical yet robust program governance framework focused on value delivery through leadership, analysis and insights.</li> <li>Integrates workstream milestones into overall program schedule, tracks, and provides reporting at a tactical and executive level.</li> <li>Utilizes a practical framework to identify, catalogue, track and manage key dependencies and integration points between major workstreams from planning through execution.</li> <li>Identifies, escalates and resolves risks and issues related to scope, schedules and dependencies that threaten the successful delivery of the program benefits, budget and timeline.</li> <li>Facilitates continuous communication and dialogue between teams where dependencies and integration points, or the potential for such, exist.</li> <li>Fosters an environment of critical thinking, intellectual rigor, collegial challenge and collaboration between major programs and workstreams and creates channels that allow the flow of information to take place easily across program areas.</li> <li>Implements rigorous program governance and reporting processes to keep stakeholders informed and engaged</li> <li>Identifies variances to schedule, scope, benefit and budget and drives the change control process to ensure that the program remains aligned to business objectives.</li> <li>Provides financial and non-financial updates to department leadership regarding program status through reports, status dashboards, scorecards, etc.</li> <li>Reports on the progress of all initiatives and milestones, to ensure timeliness and deliverables are met across the program.</li> <li>Provides information to end users to help resolve inquiries related to assigned processes, procedures, and/or initiatives.</li> <li>Works on basic to more complex financial analyses assignments or projects.</li> <li>Identifies program financial trends, issues, and risks, providing guidance to senior leadership.</li> <li>Applies strong problem-solving and troubleshooting skills to resolve challenges.</li> </ul> What You Need to Succeed (Required Qualifications) <ul> <li>New hires should live within a commutable distance from the site where the role is posted.</li> <li>Bachelor's Degree</li> <li>8- 10+ years program management experience.</li> <li>Prior experience with financial and management reporting, including an understanding of financial practices and processes.</li> <li>Exceptional, analytical, prioritization and program management skills, including meticulous attention to detail.</li> <li>Strong leadership qualities, interpersonal skills and team orientation needed to build partnerships and work successfully across teams.</li> <li>Proven experience in complex project planning with the ability to lead and/or simultaneously manage multiple large, complex projects.</li> <li>Ability to distill large amounts of data into clear concise formats for easier reporting and analysis.</li> <li>Excellent storytelling and executive presentation skills, with demonstrated expertise in MS Office Suite (Word, Excel, PowerPoint, Project).</li> <li>Comfortable navigating ambiguity and working independently to resolve issues with sound judgment, demonstrating excellent problem-solving skills (structuring, analysis, insight generation, actionable implications, and recommendations) and a solution-oriented approach to drive prompt decisions.</li> </ul> What Can Give You an Edge (Additional Skills) <ul> <li>Consulting experience in program and project management is highly preferred</li> <li>PMP certification is highly preferred</li> <li>MBA or other advanced degree</li> <li>Experience in investments and financial services industries</li> <li>Adept at working with distributed, global teams</li> <li>Agile/Lean experience</li> <li>Strong interpersonal, influence, conflict resolution and negotiation skills</li> </ul>

Director - Enterprise Program Leader

The Team You Will Join The Mainframe Infrastructure team is responsible for all hardware, software, maintenance &amp; upgrades of our mainframe platform. The team also functions as a governance entity for our managed service provider, Kyndryl, and ensuring they maintain operational excellence. While Kyndryl is responsible for all L1/L2 and some L3 support, MetLife is looking to build a team to provide L3 support over the platform, helping to improve existing processes and champion the platform internally to our application developer stakeholders. The Opportunity The Mainframe Application Architect is responsible for providing general domain expertise on mainframe middleware (CICS, DB2, MQ, IMS). You will be THE expert at Metlife on these middleware solutions. The architect will also provide guidance to our application developers, helping them modernize their applications to leverage new functionality. You will also provide L3 guidance to Kyndryl employees for middleware related changes. This is an exciting opportunity as we are in the midst of a modernization effort on the mainframe and there are various ongoing projects/POCs where you can make a large impact on our overall enterprise architecture. Success in this role requires a willingness to learn new technologies (Openshift, CloudPak) as well as demonstrated knowledge of "traditional" z/OS middleware. The Mainframe Application Architect is responsible for driving various POCs and assisting our developers maximize their utilization of the mainframe platform. You’ll collaborate closely with application development and infrastructure teams in an environment where every contribution is respected, and every perspective is heard. How You’ll Help Us Build a Confident Future (Key Responsibilities) <ul> <li>Provide general domain expertise on mainframe middleware (CICS, DB2, MQ, IMS). Be THE expert at Metlife on these middleware solutions</li> <li>Provide L3 guidance/work with our infrastructure managed service provider (MSP), Kyndryl, to implement middleware upgrades, introduce new functionality, optimize existing middleware-to-application interfacing, and everything in between</li> <li>Be the architectural intermediary between third party vendors, our developers, and Kyndryl</li> <li>Assist with root cause analysis/problem determination efforts when things go south</li> <li>Evangelize the platform internally, working with and helping appdev stakeholders improve their applications</li> <li>Drive POCs for various modernization efforts (generative AI code refactoring, Openshift on z Linux, etc.)</li> </ul> What You Need to Succeed (Required Qualifications) <ul> <li>10+ years working with mainframe middleware (CICS, DB2, MQ, IMS) in both sysplex and monoplex configurations</li> <li>5+ years of core z/OS and major subsystem experience (JES, WLM, job schedulers (TWS), RACF, etc.)</li> <li>Experience with building/exposing APIs around mainframe data and related tools (i.e. z/OS Connect)</li> <li>Strong middleware debugging and problem investigation skills</li> <li>Experiencing working with application developers and mapping their application needs to infrastructure solutions</li> <li>Experience migrating application workload on and off the mainframe</li> <li>A hunger to learn the latest &amp; greatest technologies to drive various POCs</li> </ul> What Can Give You an Edge (Additional Skills) <ul> <li>zLinux experience is preferred</li> <li>Familiarity with Openshift, IBM CloudPak is a huge plus</li> <li>Experience working with MSP's in a governance capacity is also a huge plus</li> <li>COBOL, Java, HLASM experience is good to have but not required</li> </ul>

Mainframe Application Architect

*Candidates must reside in Cleveland or Columbus, Ohio.* Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships. Key Responsibilities <ul type="disc"> <li>Directly aligned to assigned distributions’ book of business for 2-5K lives that varies in level of complexity.</li> <li>Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty</li> <li>Facilitate weekly calls with internal partners who share common broker/customer relationships to ensure deliverables are met.</li> <li>Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions.</li> <li>Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive, and Underwriting.</li> <li>Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant.</li> <li>Track the performance of the services provided, analyze results and provide insights and recommendation for improvement. Present results, along with other members of the MetLife account team, at Broker Stewardship.</li> <li>Actively participate in finalist meetings for prospective customers and implementation meetings, as needed</li> <li>Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.) </li> <li>Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter.</li> <li>Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged.</li> <li>Maintain accurate customer information, references, and account plans in salesforce.com, in collaboration with Client Service Consultant</li> <li>Ensure timely submission and validation of Broker of Record (BOR) changes.</li> <li>Additionally, ensure all compliance requirements are met.</li> <li>Mentor newly hired associates and assist with process training.</li> <li>Able to serve as a subject matter expert across some products and processes.</li> </ul> Required Experience and Skills: <ul type="disc"> <li>5+ years related industry experience, such as account management or customer service working in a fast paced, complex environment</li> <li>Strong group benefits product knowledge and possess in-depth knowledge of plan designs, benefit features and how claims are paid</li> <li>Strong understanding of industry marketplace and legal developments.</li> <li>Proactive customer focused mindset</li> <li>Strong focus on customer satisfaction and obtaining results</li> <li>Proven ability in building relationships both internally and externally with people at all levels of the organization</li> <li>Ability to analyze data to influence and execute on renewal decisions</li> <li>Excellent presentation skills, oral and written communication skills</li> <li>Strong attention to detail</li> <li>Lead team meetings</li> <li>Strong critical thinking and problem-solving skills to deliver client focused solutions</li> <li>Strong commitment to meeting metrics </li> <li>Strong computer navigation skills and ability to work in multiple systems simultaneously (Microsoft suite, different company platforms)</li> <li>Strong experience using Salesforce</li> <li>High School diploma</li> <li>Must already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hire</li> <li>Regular travel in local market (10% - 20%)</li> </ul> Preferred Experience and Skills <ul type="disc"> <li>Bachelor’s degree in related field</li> <li>7+ years related account management or customer service experience in the insurance industry</li> </ul>

Senior Account Manager

Job Location: Home Office in West Central Illinois (Springfield, IL area) Role Value Proposition: Based in Whippany, New Jersey, MetLife Investment Management (MIM) is one of the largest institutional investors and asset managers in the world, with nearly $600.8 billion in combined managed assets, and has consistently generated superior returns for both policyholders and shareholders. The enterprise has more than 850 dedicated professionals with extensive experience and expertise in all asset classes, with a strength in public and private fixed income and private assets, including real estate. Visit us at <a href="http://www.metlife.com/investments" target="_blank">www.metlife.com/investments</a> to learn more. Global Real Estate and Agricultural Investments maintain a portfolio invested in commercial real estate and agricultural mortgages, as well as real estate equities. Agricultural Investments group sources investments through five regional field offices in the U.S. and consulting offices in Mexico and Brazil. MetLife’s Agricultural Investments group is the largest non-GSE agricultural mortgage lenders in the United States. Our agricultural investments are an important part of MetLife’s asset-liability matching program. The long-term nature of these investments makes them a good match for the long-term liabilities the company writes. MetLife’s agricultural portfolio is approximately $23 Billion. MetLife’s Agricultural Investments group is seeking an exceptional and experienced Senior Relationship Manager. This individual will be an integral member of the Central Regional Office (CRO) loan origination and servicing team. The CRO sources and manages agricultural mortgage investments in multiple locations covering a large and diverse geographic region from Colorado to Maine. This individual will be teamed with another MIM Relationship Manager to originate loans and service an existing loan portfolio of over $800 million in Western Illinois, and NE Missouri. Key Responsibilities: <ul type="disc"> <li>Loan structuring, pricing, and initial risk assessments.</li> <li>Credit analysis, underwriting and loan closing support.</li> <li>Sponsoring loan for presentation to agricultural credit committee.</li> <li>Internal real estate valuation &amp; property inspections.</li> <li>Loan servicing, reporting and portfolio management.</li> <li>Relationship management and marketing.</li> </ul> Essential Business Experience and Technical Skills: Required: <ul> <li>5 to 10+ years relevant experience with a proven track record of negotiating, underwriting, and servicing agricultural debt deals.</li> <li>Very strong credit and analytical skills, superior knowledge of lending principles, credit procedures, collateral, and credit.</li> <li>Strong leadership skills and relationship management skills.</li> <li>Has an active network among agricultural investment and lending professionals.</li> <li>Real estate valuation knowledge and skills.</li> <li>Excellent oral, written, and interpersonal communication.</li> <li>Highly professional in all circumstances as a representative of MetLife Investment Management and MetLife Agricultural on a regional platform.</li> </ul> Preferred: <ul> <li>Bachelor's degree in Agriculture, Business Administration, Finance, Economics, or Banking as well as any other related field of expertise; MBA or master’s degree</li> <li>Experience with loan workouts, including those requiring complex solutions </li> </ul> At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MIM - Relationship Manager - Ag Investments

Location: Must live within a commutable distance of the Oriskany, NY, Tampa, FL, Bloomfield, CT Cary, NC, Aurora, IL, Bridgewater, NJ, Omaha, NE, Warwick, RI, Clark Summit, PA, San Juan, PR office Once a month in office for meetings Key Responsibilities: <ul type="disc"> <li>Independently assess, analyze and render appropriate claim decisions pursuant to certificates on all claims. </li> <li>Compare duration control guidelines and clarifies functional inconsistencies.</li> <li>Develop goal-focused return-to-work plans and or barriers for return-to-work. Partner with Return –to-Work Coordinator on account to ensure successful RTW. </li> <li>Clarify functional capacity through independent problem solving measures and discretion (gathering medical, vocational, and other information, efficient use of resources, and action planning) sufficient to determine initial and ongoing liability by adhering to federal and state law to maintain appropriate and timely claim outcomes.</li> <li>Communicate clearly and concisely to influence return to work, discuss terms of the certificate, and the basis for payment/non-payment.</li> <li>Communicate with a variety of constituents (for example, claimants, doctors, nurses, employers, and attorneys) to gather information relevant to assessing, analyzing and rendering decisions based on the provisions of the policy and their own discretion, with limited guidance by supervisory personnel. </li> <li>Prepare written summary for Quarterly customer meetings to review cases that are identified via report parameters, you or the customer to discuss and participate in quarterly meetings with the Vocational resource and Account team member. </li> <li>Participate in claim review meetings as requested by the customer.</li> <li>Utilize tools independently and accurately to identify work to be completed across the entire claim block, prioritize work, determine if/when to involve specialty resources such as Psychiatric Clinical Specialist, Medical Director or other clinical staff to obtain additional information on a claim by articulating and documenting their rationale for claim direction, possessing the autonomy to take steps outside of CMG guidelines to the extent supported by documented rationale and the facts of the claim file.</li> <li>As the sole owner of the claim, determine return to work potential and strategy, identify a likely claim progression based on the facts of the claim and take action on their own assessment of the claim and provide mentoring and/or coaching to less experienced team members. Performs other duties as assigned or required.</li> <li>Manages assigned caseload of short-term disability (STD) and/or Family &amp; Medical Leave Act (FMLA) claims; applies specialized clinical training/knowledge to the assessment of cases.</li> </ul> Essential Business Experience and Technical Skills: Required: <ul type="disc"> <li>2+ years of Clinical Experienced required</li> <li>Nursing Degree with RN license required</li> <li>Strong communication skills, both written and oral.</li> <li>Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.</li> <li>Strong customer satisfaction focus.</li> </ul> Preferred: <ul type="disc"> <li>BSN Preferred</li> <li>Disability Claims Experience</li> </ul> Travel <ul type="disc"><li>Less than 10% (travel to customer sites for business meetings 1 x per year)</li></ul>

10 MetLife Jobs