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MetLife

Senior UX Designer

Job Title Customer Care Advocate Job Location Cary, NC. - Virtual. New Hires must live within a commutable distance of Cary, NC. Summary of Responsibilities Our Customer Care Advocates handle inbound customer service inquiries via the telephone and/or email and resolves complex customer issues. The successful candidate will leverage effective listening skills, diligence, strong noetic curiosity, and honest desire to ensure that every customer experience is exceptional. With an understanding of the customers’ needs and wants and a focus on delivering solutions that meets those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us. This is a full-time virtual position. Group Disability: What You Can Expect Group disability insurance is a policy for a company, group, or organization which is meant to provide compensation for its members if they are unable to work and unable to get paid because of a disability. The companies that offer our group insurance are also customers of MetLife. The customers who call into our call center call to file their claims, or to service their active claims. Call types include callers with disability, pregnancy and other serious health issues that prevent them from working. Call types can be emotional depending on the customers reason for filing. The candidates selected for this position will be providing customer service to inbound customers calling our 800 number. MetLife has the highest expectations for our Customer Care Advocates to always provide an exceptional customer experience on every call. <ul> <li>Always remain professional.</li> <li>Never place blame on the customer or employer.</li> <li> Make a customer connection. </li> <li>Continuous Improvement environment- Always looking to improve both individual performance and the processes we have in place for Disability.</li> </ul> Principal Responsibilities <ul> <li>Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.</li> <li>Respond to customer requests via telephone or email, providing excellent service to MetLife’s customers who have insurance or other financial service products or benefit plans and providing solutions that best match the customers’ needs.</li> <li>Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.</li> <li>Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.</li> <li>Enhance and strengthen the relationship between the customer and MetLife using effective communication skills, keen listening skills and empathy.</li> <li> Support special product and/or service campaigns as needed, or if solicited by the customer. </li> <li>Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.</li> <li>Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.</li> </ul> Required Qualifications <ul><li> New hires should live a commutable distance from the site the role is posted in. </li></ul> <ul> <li>1+ years of customer service experience. </li> <li>Flexible to work specific shifts during hours of operation between 8:00am – 11:00pm EST, Monday through Friday; must be flexible regarding the ability to work overtime &amp; shift worked, which may change based on business need.</li> <li>Candidates must be available for the full duration of training in office from May 27th to July 15th.</li> </ul> Preferred Qualifications <ul> <li>High School diploma or GED equivalent.</li> <li>Some college, or professional certification.</li> <li>Insurance or Financial Services industry experience or Product specific experience.</li> <li>Prior Call Center experience is highly preferred.</li> <li>A demonstrated ability to learn quickly and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.</li> <li>A passion for serving customers and a personal commitment to following through in a dynamic, challenging environment.</li> <li>Strong computer/keyboard skills as well as solid math, analytical and critical thinking skills.</li> <li>Superb listening skills and professional oral &amp; written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.</li> </ul> Business Category Global Customer Service &amp; Operations Number of Openings 24 At MetLife, we are leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we are dedicated to making a difference in the lives of our customers.

Customer Care Advocate

Director, Insurance Sector Sales, MetLife Investment Management Job Location: Whippany, NJ / Flexible Setting: Hybrid or Virtual Reports to: Managing Director, Global Head of Insurance, Institutional Client Group Travel 75% The Team You Will Join MetLife Investment Management Based in Whippany, New Jersey, MetLife Investment Management (MIM) is one of the largest institutional investors and asset managers in the world, with nearly $600 billion in combined managed assets. The enterprise has more than 900 dedicated professionals with extensive experience and expertise in all asset classes, with a strength in public and private fixed income and private assets, including real estate. Visit us at <a href="http://www.metlife.com/investments" target="_blank">www.metlife.com/investments</a> to learn more. MIM’s Institutional Client Group (ICG) is the global product distribution organization of MetLife Investment Management. The insurance channel represents a significant component of our client base and a high growth area across all products, solutions, and global regions. The Opportunity Reporting directly to the MD and Global Head of Insurance segment within ICG, the Director, Insurance Sector Sales, will be responsible for expanding our insurance company client base in North America, including prospecting, and developing relationships with new clients as well as managing relationships for existing clients to maximize cross-sales, ensure retention, and provide a consistent first-class client experience. You will also be responsible for covering clients in select US-based offices of Asian insurance companies. You must be an experienced salesperson with the proven ability to develop consultative relationships with clients to best position MetLife as a value-add solutions provider. Being a true team player, you should thrive in a collaborative global environment and be motivated to help drive strategic initiatives to build MIM’s overall business. The Director, Insurance Sales, is an exciting opportunity to join MIM at a critical point in our evolution as a third-party asset manager. You will have the potential to drive the growth of one of our strongest client segments, delivering real impact to MIM and MetLife. How You’ll Help Us Build a Confident Future (Key Responsibilities) <ul> <li>Develop and grow new relationships with investment decision makers at North American insurance companies; assist non-US ICG team members with sales initiatives as appropriate. </li> <li>Act as primary senior relationship manager for the insurance client base, marshalling MetLife resources to deliver differentiated solutions and best-in-class client experience. </li> <li>Develop and maintain a deep understanding of MIM products and services across diverse asset classes. </li> <li>Contribute to idea generation and development of new products to help grow the insurance business. </li> <li>Execute the MIM sales process systematically, with emphasis on teamwork, transparency, and accountability, using appropriate tools, e.g. SalesForce.com and other mediums. </li> <li>Coordinate cross-functionally within MetLife to facilitate a collaborative approach to winning and supporting mandates. </li> <li>Seek to continuously improve ICG and the service and products we bring to the market. </li> <li>Leverage and contribute to the development of our sales support and client service capabilities; coordinate with the RFP and Client Service teams to produce timely and thoughtful responses to Requests for Information, Requests for Proposals, Due Diligence Questionnaires, and other ad hoc questions from potential and existing clients. </li> <li>Recommend innovative marketing tools and strategies to further grow the business and experience of MIM clients.</li> </ul> What You Need to Succeed (Required Qualifications) Essential Business Experience and Technical Skills: <ul> <li>10+ years of institutional asset management experience, ideally including 5+ years specifically focused on insurance companies. Deep understanding of the institutional investment landscape, including clients, drivers, competitors, sales process, and tools, and the proven ability to develop and sustain relationships with investors and consultants. </li> <li>Demonstrated success attracting, retaining, and growing AUM. </li> <li>Expertise in investments products and solutions, preferably public and private fixed income, and real estate; specific knowledge of insurance investment needs and strategies.</li> <li>Strong team player skills; excellent communication with the broader sales team in the US and abroad; ability to build trusted relationships with senior investment professionals internally and externally. </li> <li>Understanding of service &amp; operational aspects of institutional sales; proven ability to partner internally to ensure excellent client management. </li> <li>Experience with non-US institutional investors preferred but not required. </li> <li>Organizational intelligence and ability to navigate a large, matrixed, global organization. </li> <li>Self-starter with the ability to work both independently and collaboratively and the drive to build and develop a business in a complex, performance-oriented environment. </li> <li>Willingness to embrace new ideas and contribute to a culture of experimentation to achieve and exceed goals.</li> <li>Excellent written, oral, and presentation skills</li> </ul> The wage range for this position is $172,200 to $229,600. The role is eligible for incentive compensation under the MetLife Annual Variable Incentive Plan ("AVIP"). Your eligibility for and award of incentives are governed by the terms of the plan. Benefits We Offer Our U.S. benefit programs are geared toward health and wellness, financial protection, and retirement savings. In addition to comprehensive health coverage including medical/prescription drug, dental, vision, and no-cost short- and long-term disability benefits also include: <ul> <li>Retirement plan (cash balance pension) with a minimum monthly contribution regardless of an employee’s pay and 401(k) with employer matching.</li> <li>Company-paid life insurance and legal services, and discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance.</li> <li>Employee Assistance Program (EAP) and digital mental health programs.</li> <li>Expert support for medical second opinions, cancer care navigation, diabetes and hypertension, weight loss/fitness, joint and spine health, caregiving, and more.</li> <li>Generous paid time off, including a floating cultural heritage day.</li> <li>Paid volunteer time off and charitable contribution match.</li> <li>Tuition assistance.</li> <li>Family benefits including paid parental leave, adoption and surrogacy assistance, child and eldercare support, college advising program.</li> </ul> Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at <a href="#">accommodations@metlife.com</a>. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. #MIM

Director Insurance Sector Sales MIM

The Director, HCM Operations provides overall business leadership and strategic vision for MetLife’s HCM operating model to support client integrations and plan configuration for leading HCM platforms. This is a new role focused on expanding on our strong foundation of connectivity with leading HCM platforms to create differentiated experiences for our mutual customers. Primary duties include: <ul> <li>Develops and maintains the strategic roadmap of key capabilities to provide HCM consulting and integration support for leading platforms such as Workday, ADP, UKG and Oracle.</li> <li>Stay informed of key HCM platforms in market to inform future service and integration offerings.</li> <li>Provides internal and external leadership on how we engage with leading HCM platforms with an initial focus on Workday.</li> <li>Creates and maintains with internal and external stakeholders guides and technical instructions on how to deploy our integrations across all aspects of integrated HCMs.</li> <li>Maintains third party builder relationships for clients who need additional build support beyond what MetLife can provide.</li> <li>Develops and manages the overall process of clients who look to engage with our HCM services.</li> <li>Leads the day-to-day activities of the HCM Consulting team.</li> <li>Provides expertise during presale activities, assisting in RFP and finalize meetings as a subject matter expert.</li> <li>Works across the organization to champion the importance of HCMs in the customer experience and align business processes.</li> </ul> Required Skills: <ul type="disc"> <li>HS Diploma or equivalent required, Bachelor’s degree of equivalent experience preferred.</li> <li>Group benefits experience with a preference towards operations, IT, distribution, and HR technology roles.</li> <li>Knowledge of core HR functions including benefits, absence, and payroll.</li> <li>Prior experience managing HCM and/or Ben Admin relationships with Workday experience preferred.</li> <li>Experience leading in a matrix environment with direct and indirect accountability.</li> </ul>

Director, HCM Consulting

Location: Must live within a commutable distance of the Oriskany, NY, Tampa, FL, Bloomfield, CT Cary, NC, Aurora, IL, Bridgewater, NJ, Omaha, NE, Warwick, RI, Clark Summit, PA, San Juan, PR office Once a month in office for meetings The Senior Business Procedures Consultant II is a critical role and will have significant interactions with business partners such as external compensation, auditing and compliance, sales, underwriting and compensation agile team, and technology teams supporting the Sales and Compensation (SCA) organization to include both the Holdings and Group components. A key function of this role is the design and maintenance of key data analytic tools while also leading critical projects and initiatives impacting the Sales Compensation Administration Organization. Key Responsibilities: · Designs, implements and maintains key data analytic tools to track and trend business outcomes. · Prepares, validates and tests loader files for the Group SCA organization. · Leads annual SOX audit data aggregation. · Interprets and translates metrics into compelling and insightful data presentations and visualizations, that effectively communicate key trends. · Conducts complex research and analysis to quantify business opportunities and issues and develops formal recommendations for presentation to management. · Working autonomously, oversees the implementation of very large/critical corporate initiatives, typically spanning the entire organization or include various and distinct LOB’s. · Oversees complex corporate initiatives that include various phases and large cross functional project teams. · Develops detailed work plans, schedules, project estimates, resource plans, and status reports. · Runs project meetings and is responsible for project tracking and analysis. · Provides updates to senior leadership regarding project status and the application and implementation of new or revised procedures, processes, and/or initiatives. · Leads continuous improvement and simplification by collaborating with key internal partners, GOSC and other SCA teams to increase efficiency and effectiveness. · Influences and motivates team members that are not direct reports, who span multiple functions and levels across the organization. · Performs other duties as assigned. Key Relationships: · Reports to: Manager - Sales Compensation/ Operations · Key Partnerships: Group Compensation and Group Holdings · Direct Reports: None Candidate Qualifications: · Bachelor’s degree preferred. · 8+ years’ experience in related accounting, budgeting, metrics and reporting, expense management methods, practices, and systems. · 4+ years of leading multi-functional projects. · Highly proficient with Microsoft Office suite applications. · Proficient with data query tools, with expert knowledge of COGNOS, Alteryx and Power BI. · Experience with data-intensive reporting and automation functions. · Ability to think critically and strategically, using data to drive decision making. · Excellent organizational, interpersonal, and communication skills, both written and verbal. · Proven process improvement skills. · Takes ownership, influence at all levels, access all stakeholders equally. · Experience with AGILE/SAFe methodology.

Senior Business Procedures Consultant II

Job Location: Virtual within commutable distance to St Louis MO office Role Value Proposition Responsible for daily administration and policy support for Group Billing and Remittance. Processes transactions timely and maintains accurate policy records. Key Responsibilities <ul> <li>Performs intermediate level clerical duties requiring some analysis and individual judgment. Consults with supervisor on complex problems.</li> <li> Maintains data in the administrative systems; troubleshoots and corrects data issues. Works various transaction error reports and queues. </li> <li>Processes financial transactions by SLA including: allocations, withdrawals, loans, fund transfers, reinstatements and 1035 exchanges.</li> <li>Processes demographic, beneficiary, ownership and assignment changes, return mail and completes other miscellaneous participant level updates.</li> <li>Follows up on items found not in good order and completes required mail backs.</li> <li>Completes participant level enrollments and reenrollments for contributory products. </li> <li>May perform ancillary support functions.</li> </ul> Essential Business Experience and Technical Skills <ul> <li>High School Diploma and 1-3 years business experience.</li> <li>Detail oriented with strong time management and organizational skills. </li> <li>Excellent oral and written communication skills.</li> </ul> At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

Group Insurance Administrator

Job Location: Must be commutable distance to MetLife Office, Oriskany NY (Central NY) In office once a month for office meetings Summary of Responsibilities: Provides exemplary customer service by processing group disability income insurance claims in a timely and accurate manner. Principal Responsibilities: <ul type="disc"> <li>Manages assigned caseload of long-term disability (LTD) claims. </li> <li>Determines whether to suspend, terminate, or pay claims. </li> <li>Updates current claims records (inputs data). </li> <li>Evaluates claimant eligibility via information received from claimant, attending physician, and employer. </li> <li>Follows plans to closure. </li> <li>Follows established claim policies and practices to resolve claims and issues. </li> <li>Performs other related duties as assigned or required. </li> </ul> Supervisory Responsibilities: None. Job Requirements Required Qualifications: <ul type="disc"> <li>High school diploma or equivalent </li> <li>1+ years customer service experience </li> </ul> Preferred Qualifications: <ul type="disc"> <li>Excellent communications skills </li> <li>Ability to prioritize and multitask </li> <li>Ability to think abstractly </li> <li>Keyboarding skills </li> </ul>

SHU Case Specialist

Role Value Proposition: As a member of MetLife’s Global Technology Emerging Technology Product Management team, you will help accelerate the next phase of MetLife’s AI Transformation! Our team provides a leadership role in the Enterprise evolution, increasing quality of insights, along with solution acceleration and reuse. We are looking for an AI product manager that will grow our process, content and validation within our Enterprise AI Portfolio supporting our execution of a multi-year technology transformation. Key Responsibilities: <ul type="disc"> <li>The Emerging Technology Product Manager supports the development and management of AI solutions and support use cases, ensuring alignment with customer. This involves understanding market needs, coordinating with various leaders and technology teams, and ensuring the solution meets its goals. The role is critical for bridging the gap between technical development and market demand. This role involves collaboration across portfolios and monitoring execution excellence to drive improvements. </li> <li>Assist in the development and management of our Enterprise AI Portfolio. Providing visibility from conception to launch, ensuring AI Solutions meet customer needs and business goals. </li> <li>Assist in conducting market research to identify customer needs, market trends, and competitive landscape. </li> <li>Collaborate with data scientists, engineers, and designers to develop Classic AI and GenAI features and functionalities. </li> <li>Monitor and analyze responsible use, product performance metrics and user feedback to drive continuous improvement. </li> <li>Support the creation and maintenance of product roadmaps and timelines. </li> <li>Participate in user testing and gather feedback to refine product features. </li> <li>Prepare and present AI Solution updates and reports to stakeholders. </li> </ul> Essential Business Experience and Technical Skills: Required: <ul type="disc"> <li>Overall, 7 – 10 years of experience in a consulting background or similar industry. </li> <li>Understanding of emerging AI trends, technologies, and their business applications in the financial services industry, especially insurance.</li> <li>Strong analytical skills to understand business problems and conduct market assessments to identify fit-for-purpose solutions.</li> <li>Exceptional written and verbal communications skills, with ability to tell a compelling story by connecting business needs with emerging technology solutions.</li> <li>Ability to collaborate between technology teams, line of businesses and leadership.</li> <li>Ability to build relationships and influence stakeholders across levels and functions. </li> <li>Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.</li> </ul> Preferred: <ul type="disc"> <li>Certified Scaled Agile Program Consultant (SPC).</li> <li>Certified Scaled Agile Lean Portfolio Management (LPM).</li> <li>Knowledge of work management tools (e.g., Targetprocess, Azure DevOps).</li> </ul>

Director, AI Portfolio Enablement

Role Value Proposition: MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers. We’re united by our purpose to help our customers and each other create a confident future; we’re guided by empathy; and we’re inspired by each other to make a difference in the lives of our coworkers, customers, communities, and the world at large. At MetLife, it’s <a href="http://;/" target="_blank">#AllTogetherPossible</a>. Join us! Responsible for collaborating with partners to promote maximum employee education and enrollment, a customer-centric onsite experience, and achieve overall customer satisfaction. This role coordinates the development, planning, management, reporting, and execution of the onsite events. Provides administrative and customer service to very large group insurance clients. Works with account team to manage customer relationships and satisfaction. Key Responsibilities: <ul type="disc"> <li>Develop an understanding of MetLife’s Group Benefits products, services, and system platforms</li> <li>Build upon service competencies – including communication, customer service, project management and relationship-building skills</li> <li>Manages the delivery of onsite enrollment strategies while supporting various methodologies, print collateral, supply fulfillment, and event logistics</li> <li>Partners with Service Team to develop and deliver moderately complex training materials for onsite resources. </li> <li>Attend onsite customer meetings to discuss key product features of customer – specific plan designs. </li> <li>Reinforce the service team by learning MetLife’s systems and processes to support service team – includes partnering with internal partners and external customers to deliver on customer needs, assisting with problem solving through a consultative approach, and executing on the end-to-end customer experience</li> </ul> <ul> <li>Generate reports to track/report activities, identify trends, progress, and strategies</li> <li>Perform other related duties as assigned or required </li> </ul> Essential Business Experience and Technical Skills: Required: <ul type="disc"> <li>3+ years of equivalent experience within the insurance space.</li> <li>Excellent organizational, interpersonal, and communication and presentation skills, both written and verbal</li> <li>Ability to work autonomously, effectively handle multiple tasks, prioritize deadlines appropriately, and remain flexible.</li> <li>Strong knowledge of Microsoft Excel, Word &amp; PowerPoint</li> <li>Undergraduate degree required </li> <li>Proficient with Microsoft Office software.</li> </ul> Preferred: <ul type="disc"> <li>Preferred Bachelor's degree in related field or equivalent experience</li> <li>Comfortable with onsite in-person meeting</li> <li>Dedication to quality improvement and work product excellence</li> <li>Bilingual is a plus</li> </ul> At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

Client Services Consultant - Vision

The Team You Will Join You have the change to join MetLife’s Group Benefits organization focused on leading customer migrations from MetLife’s legacy systems to MetLife’s new state of the ART solutions. This team has a dynamic leadership team focused on delivering a best-in-class solution for our customers through cutting edge technology, customer centric communications, and with a personal touch. The Opportunity The Project Leader is responsible for leading and delivering customer conversions from legacy systems to MetLife’s state of the art cloud-based claims system. The project lead will keep the work on track, manage a schedule, report progress, communicate with internal stakeholders, and work with the product owners on improving the conversion tools. This is all in support of MetLife delivering a best in the industry disability and leave management experience for our customers. The position will work in MetLife’s Group Benefits organization. This is an exciting opportunity to work with a variety of customers, technology teams, and state of the art cloud-based solutions. How You’ll Help Us Build a Confident Future (Key Responsibilities) · Lead customer migration execution to ensure smooth and efficient transitions2. · Create project plans with a focus on developing strategies and solutions for Disability Migrations. · Oversee a team of testers, developers, and operational readiness team members focused on the integration and migration of disability-related data and systems. · Manage customer migration testing and overall execution, including teams and resources dedicated to Disability Migrations. · Coordinate with account teams, operations, and product owners, ensuring collaboration and communication across departments for Disability Migrations. Key Responsibilities: · Under general supervision, concurrently manage multiple medium projects to ensure project success. · Oversees critical initiatives that span the entire scope of operational business areas. · Manages critical relationships including with operations, vendors, customer facing teams, product owners, internal end users, and business leaders · Closely manage/coordinate migration projects across teams impacted by the specific initiative or iteration. · Track / coordinate key milestone dates and dependencies across all impacted areas. · Designs, implements, and monitors the progress of initiatives, milestones, to ensure timeliness and deliverables are met. · Creates and manages detailed work plans, schedules, resource plans, and status reports for end-to-end operational readiness. · Ensure Alignment with leaders to ensure seamless delivery by coordinate scope, progress and issues/risk. § Address business focused concerns which may require engaging architects, engineers and other leads. · Manages critical relationships; release managers, vendors, internal end users, and business customers/leadership. · Leads and motivates team members that are not direct reports · Identify/ coordinate release management items, ensuring all items have been captured and completed · Monitor/Coordinate responses from stakeholders. What You Need to Succeed (Required Qualifications) · 2 years of experience in the insurance industry · 7 years of experience with Microsoft Project and other MS Office tools · 10 years of experience managing multiple projects at 1 time · Excellent communication skills both verbal and in writing · Demonstrated problem solving and research skills. What Can Give You an Edge (Additional Skills) · PMP Certification · SAFE Scrum Lead certification · Group benefit’s customer implementation experience · Demonstrated balance between process and pragmatic execution.

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