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Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. The Coinbase Customer Experience (CX) and Compliance organizations are on a mission to provide the most trusted, compliant, and value added support in Web3. Our team is dedicated to quality, the elimination of customer pain points, the empowerment of our global user base via self-service and automation, and the optimization of support interactions to create an effortless experience. As the Sr. Manager for US Site Operations at Coinbase, you'll lead the charge in combating money laundering and ensuring that we meet our mission to make cryptocurrency accessible to everyone. You'll be the driving force behind our Anti-Money Laundering (AML) operations in the US, leading a team of passionate professionals who are just as dedicated to making a difference as you are. With your expertise in compliance, operations, and organizational management, you'll be the mastermind behind scaling our operations to new heights and optimizing our policies and procedures to align with the latest industry best practices. In this critical role, you'll take charge of identifying areas for improvement and working closely with your team and cross-functional partners to develop and implement effective solutions that will help us meet our goals in a meaningful way. But that's not all – you'll also be responsible for building, growing, and managing a world-class team at the US Center of Excellence in Charlotte, NC. As a natural leader with a passion for compliance and operations, you'll collaborate with other leaders, internal stakeholders, and outsourced vendor partners to ensure that our operations are scaling in a thoughtful, effective way. If you're ready to take on a challenge that will make a difference in the world, we want you on our team. Apply now and be a part of something truly transformative! What you’ll be doing (ie. job duties): <ul> <li>You will execute the strategic vision for Compliance by scaling operational performance, which includes the execution of operational OKRs, KPIs and initiatives.</li> <li>Lead complex projects and operational process improvement initiatives using Kaizen and Lean Six Sigma methodologies</li> <li>In partnership with Compliance, Legal, Program Management, and other operational support partners (i.e. Workforce Management, Vendor Management, Analytics, Quality Assurance, etc.) you will create and scale operational mechanisms to manage productivity, improve quality, and contribute to best-in-class compliance operations.</li> <li>You are responsible for the development of standard work and will utilize your Compliance background and team of Compliance professionals to collect feedback and drive upstream improvements to user guides, procedures, and policy.</li> <li>Utilize an in-depth understanding of metrics, reporting, capacity planning and financials to make informed data-driven decisions.</li> <li>Thoughtfully delegate tactical responsibilities and set performance expectations across the organization.</li> <li>Hire, lead and develop a diverse, high performing team, setting up the organization for success through investments in career growth.</li> </ul> What we look for in you (i.e. job requirements): <ul> <li>Motivated by Coinbase’s mission</li> <li>Minimum of 10 years of proven KYC/AML experience in financial services or technology organizations leading large teams (100-500+); 3+ years experience managing operations in a volatile/hyper-growth environment.</li> <li>Working knowledge of laws, regulations, and risk management practices for financial services.</li> <li>Hands-on involvement in developing and producing metrics and reporting.</li> <li>Proficient in PowerPoint/Google Slides and Excel/Google Sheets.</li> <li>A BA/BS degree in business, finance, and other related fields.</li> </ul> Nice to haves: <ul> <li>Advanced degree in business, finance, and other related fields.</li> <li>Experience with and/or keen interest in cryptocurrency.</li> <li>Experience working across multiple AML systems and programs simultaneously (e.g., experience in combinations of KYC, AML, and Sanctions).</li> <li>Experience with or previous exposure to financial services regulators.</li> <li>Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA).</li> <li>Deep understanding of Google apps, JIRA, Salesforce Service Cloud.</li> <li>Lean Six Sigma, or green/black belt certification</li> </ul> ID: P61654 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $174,250—$205,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Sr. Manager, US Site Operations

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" target="_blank"> mission-focused approach</a> to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Who you are: <ul> <li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li> <li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li> <li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li> <li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li> <li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li> <li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li> </ul> The mission of the Platform Product Group engineers is to build a trusted, scalable and compliant platform to operate with speed, efficiency and quality. Our teams build and maintain the platforms critical to the existence of Coinbase. There are many teams that make up this group which include Product Foundations (i.e. Identity, Payment, Risk, Proofing &amp; Regulatory, Finhub), Machine Learning, Customer Experience, and Infrastructure. The Data Platform team builds and operates systems to centralize all of Coinbase's internal and third-party data, making it easy for teams across the company to access, process, and transform that data for analytics, machine learning, and powering end-user experiences. As an engineer on the team you will contribute to the full spectrum of our systems, from managing foundational processing and data storage, to building and maintaining scalable pipelines, to developing frameworks, tools, and internal applications to make that data easily and efficiently available to other teams and systems. What you’ll be doing (ie. job duties): <ul> <li>Design, build, and operate our foundational data-heavy services: storage (cloud data warehouse, data lake), orchestration (Airflow), batch processing (Spark, SQL), streaming services (Kafka), query federation and caching, time-series db, graph db, and real-time event aggregation stores.</li> <li>Build and maintain data integration &amp; process SDKs for use by internal services and product teams throughout Coinbase.</li> <li>Design and build self-service applications to empower our users to manage and troubleshoot their own data pipelines running on our platforms.</li> <li>Design and build services for end-to-end data security and data observability: managing access controls across multiple storage and access layers, tracking data quality, cataloging datasets and their lineage, usage auditing.</li> <li>Convert functional requests from data analysts, ML, and security &amp; compliance into reusable and scalable patterns; and assemble data microservices into data platforms for critical business verticals and user cohorts.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>You have at least 5+ years of experience in software engineering.</li> <li>You have Strong Python, Go, or Java backend development skills.</li> <li>You have general experience working with data systems or data pipelines.</li> <li>You are familiar with design patterns such as scale-out, caching, key/value, and columnar.</li> <li>You leverage SQL, Python, Airflow, and BI expertise to analyze data for operational insights.</li> </ul> Job #: P62464 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + benefits (including medical, dental, vision and 401(k)). Pay Range: $180,625—$212,500 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Senior Software Engineer, Data Platform

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" target="_blank"> mission-focused approach</a> to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Who you are: <ul> <li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li> <li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li> <li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li> <li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li> <li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li> <li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li> </ul> The mission of the Platform Product Group engineers is to build a trusted, scalable and compliant platform to operate with speed, efficiency and quality. Our teams build and maintain the platforms critical to the existence of Coinbase. There are many teams that make up this group which include Product Foundations (i.e. Identity, Payment, Risk, Proofing &amp; Regulatory, Finhub), Machine Learning, Customer Experience, and Infrastructure. The Infrastructure org supports the systems, services, and tooling at the foundation of Coinbase’s mission to increase economic freedom. We enable Coinbase engineers to design, develop, and operate services quickly, safely, securely and reliably.Infrastructure teams build and maintain the platforms critical to the existence of Coinbase. We are seeking a Software Engineer to join the Routing team within the Infrastructure org. The Routing team is responsible for edge and internal routing for traffic between Coinbase services. This role will primarily be responsible for building a resilient, secure and performant platform to enhance the reliability and efficiency of traffic across our infrastructure. What you’ll be doing (ie. job duties): <ul> <li>Design, build, and operate our edge and internal traffic management platform, including service mesh, edge gateway, service identity, service discovery and networking.</li> <li>Implement customer-focused abstractions that simplify and standardize the way we offer routing capabilities.</li> <li>Responsible for the performance, automation and standardization of edge and internal routing for Coinbase.</li> <li>Learn and continue to foster an understanding of the long-term needs of our routing infrastructure.</li> <li>Contribute to technical decisions providing design justification, coordination, and collaboration with other teams in the organization.</li> <li>Communicate to gather requirements for routing offerings and capabilities, and to understand gaps and improvements.</li> <li>Produce professional documentation and diagrams to clearly and concisely communicate concepts and architectures to infrastructure colleagues, in addition to our users.</li> <li>Manage and assist in the resolution of complicated technical problems and incidents, provide appropriate communication and escalation. </li> <li>Support and maintain our current infrastructure offerings to maintain a high level of service and availability to the rest of the organization.</li> <li>Develop strong and effective working relationships with the rest of the Infrastructure organization, Security, business partners, stakeholders and vendors</li> <li>Keep up to date with current developments and best practices within our domain and make bold and forward-looking recommendations.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>At least 2+ years of software engineering experience</li> <li>Showcase strong proficiency within a modern tech stack, like Go and gRPC + Protobuf.</li> <li>Strong understanding and proficiency working with various low-level networking primitives and concepts, such as TCP, HTTP, TLS, and interprocess communications (UDS).</li> <li>Experience building services with public cloud providers such as AWS, GCP, or Azure with practical knowledge of cloud networking concepts.</li> <li>Demonstrated experience operating critical, high-traffic infrastructure, including proficiency with monitoring (via golden signals and service-specific metrics, logs, and traces), Unix network debugging, scaling, and proactively addressing performance and reliability concerns.</li> <li>Know what high quality code — and software engineering processes — look like and know how to foster an environment that creates them.</li> <li>Exhibit our core values: clear communication, positive energy, continuous learning, and efficient execution.</li> <li>Flexibility to adapt and pivot in a dynamic and demanding environment where change is the only constant. </li> <li>Ability to set priorities and balance multiple deadlines.</li> </ul> Nice to haves: <ul> <li>Experience with distributed systems and container orchestration</li> <li>Practical experience with Kubernetes</li> <li>Practical experience with SPIFFE/SPIRE</li> <li>Practical experience with Service Mesh (Istio, Envoy, Linkerd, etc.)</li> <li>Practical experience with CDNs such as Cloudflare, CloudFront, Fastly</li> <li>Technical understanding of X.509 and Public Key Infrastructure</li> <li>You have gone through a rapid growth in your company (from 10 to 100s of engineers)</li> <li>You’ve built financial, high reliability or security systems</li> </ul> Job #: GIN04NA Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $147,900—$174,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Software Engineer, Infrastructure - Routing

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" target="_blank"> mission-focused approach</a> to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Who you are: <ul> <li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li> <li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li> <li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li> <li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li> <li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li> <li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li> </ul> The Customer Self-Service and Automation (CSSA) team at Coinbase is dedicated to enhancing the customer experience by developing robust self-service and automation solutions. Our goal is to empower customers with effortless and highly efficient self-service support options, ultimately enhancing product satisfaction. Collaborating closely with Product, Engineering, Design, Analytics, and other teams, we aim to revolutionize customer interactions. We are currently seeking an experienced Technical Program Manager to oversee our Customer-facing self-service and AI efforts, focusing on identifying automation opportunities and ensuring scalability. The ideal candidate will possess a blend of technical proficiency, project management acumen, and a profound understanding of customer and agent needs. This role plays a crucial part in shaping the future of customer engagement through strategic planning, technological innovation, and cross-functional cooperation What you’ll be doing (ie. job duties): <ul> <li> Customer Workflow Analysis: Attain a deep understanding of customer workflows to identify and implement automation opportunities that enhance efficiency and effectiveness.</li> <li> Automation Strategy Development: Define and lead the long-term customer-facing automation strategy, ensuring alignment and successful execution with both technical and non-technical stakeholders.</li> <li> Cross-functional Collaboration: Partner with engineering, product, analytics, and customer experience teams to develop business requirements, define success criteria, and ensure seamless delivery of automation initiatives.</li> <li> Quality Assurance Leadership: Oversee User Acceptance Testing (UAT) for all automation launches, and establish ongoing quality monitoring to maintain high standards.</li> <li> Performance Measurement: Develop and track key performance indicators (KPIs) to measure the effectiveness of customer support systems, making data-driven decisions to enhance performance and satisfaction.</li> <li> Industry Trend Awareness: Stay informed on industry trends and emerging technologies, ensuring automation solutions remain cutting-edge and deliver optimal customer experiences.</li> <li> Risk and Issue Management: Monitor program status, proactively identify and address risks and issues, and ensure timely resolution to keep projects on track.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>6+ years of program/product management experience at a technology company and/or in a technical capacity</li> <li>3+ years of similar experience working with Customer Support organizations</li> <li>Experience working with and an understanding of basic concepts for ML and/or LLMs</li> <li>Experience working with Customer Support tools (IVRs, chatbots, CRMs, etc)</li> <li>Strong understanding of customer experience principles and how technology can enhance customer satisfaction</li> <li>Experience building strategy and roadmaps (both technical and programmatic) with clear success criteria</li> <li>Ability to communicate with technical and non-technical stakeholders in order to drive alignment</li> <li>Exceptional communication and leadership skills, with the ability to influence and drive consensus across diverse stakeholder groups</li> <li>Ability to leverage data to inform critical decisions and make recommendations</li> <li>Prior experience working with global teams/stakeholders across a wide range of timezones</li> <li>Proficiency in software development concepts as well as SQL</li> </ul> Nice to haves: <ul> <li>Proficiency in Product Management/UX/Design best practices</li> <li>Experience working with localization teams </li> <li>Experience with Salesforce, Amazon Connect, Looker, and Snowflake</li> </ul> ID: P62428 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $161,500—$190,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Senior Technical Program Manager, CX (AI, ML)

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" target="_blank"> mission-focused approach</a> to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Ready to #LiveCrypto? Who you are: <ul> <li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li> <li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li> <li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li> <li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li> <li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li> <li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li> </ul> The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in Crypto. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience. The CX Programs team is responsible for the strategy, planning and project management for the Global Customer Success &amp; Trust (GCST) Organization. We utilize people, processes and technology to transform the CX Support experience in partnership with Operations. We also bridge the gap between Coinbase’s Support and Product functions to act as the Voice of Customer to strive for a more effortless CX and build great experiences in-product. As a Program Manager II, you will be responsible for managing and optimizing operational processes and leveraging technology to significantly boost productivity and quality to craft exceptional customer service experiences. You will work closely with cross-functional teams to streamline operations, improve efficiency and change manage new concepts and processes to a large network effectively. You’ll thrive in this role if you have experience forming relationships and influencing cross-functional teams, analyzing data to produce concrete recommendations, and deliver high quality projects on time. The ideal candidate will have a customer-centric mindset, a deep understanding of customer service/success operations, strong project management skills and adaptability to a fast paced environment. Top candidates will have a natural desire to continually improve customer experiences, agent experiences and the product, enormous user empathy and can maintain a calm demeanor in high stress situations. People describe our ideal Program Manager II as data-driven, accountable, innovative and customer focused. What you’ll be doing <ul> <li>Develop program strategies for broadly defined business objectives without pre-established solutions, ensuring alignment with multi-year organizational goals.</li> <li>Collaborate with cross-functional teams including Operations, Product, Tooling, Analytics, Knowledge Management, Training, and Workforce Management to ensure priority items are progressed with urgency, focusing on the 20% of work that will get 80% of the impact.</li> <li>Influence product roadmaps, feature decisions, and engineering processes across various teams. Define program requirements and execute within the CX org, driving timely decisions to accelerate progress and clear blockers, making informed trade-offs between time, scope, and cost.</li> <li>Manage challenging and cross-functional goals with a focus on tactical execution. Propose valuable initiatives with clear forecasts of impact and contribute to glidepath development.</li> <li>Identify program dependencies and gaps, drive consensus among teams, and unblock issues effectively. Foster collaboration and accountability across the program with minimal managerial support.</li> <li>Proactively identify, innovate, and implement solutions to enhance organizational efficiency and effectiveness. Deliver high-impact results with minimal guidance, setting a precedent for excellence.</li> <li>Identify and analyze data, customer feedback, and trends to implement corrective actions and improve operations.</li> <li>Establish and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency in customer service operations.</li> <li>Stay up to date on industry trends, best practices, and emerging technologies to drive innovation in CX Operations and Product.</li> <li>Develop and deliver proposals and presentations to stakeholders, providing insights on operational performance and CX opportunities.</li> </ul> What we look for in you <ul> <li>Motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base, including a deep passion for products within the broader crypto space.</li> <li>3+ years of proven experience in Program Management, Customer Support Operations or Product Operations </li> <li>Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously </li> <li>Track record of developing and implementing mechanisms that enabled quality to scale 5x</li> <li>Excellent analytical and problem-solving abilities, with a data-driven mindset </li> <li>Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams</li> <li>Highly flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization </li> </ul> Nice to haves <ul> <li>Passionate about creating an upleveled Customer Support experience for customers</li> <li>Strong familiarity with web3 and an active user of decentralized products.</li> <li>Experience utilizing AI to transform operations</li> <li>Previous experience in Tech, Crypto, Finance or Fintech</li> <li>Advanced understanding of data analytics and ability to read &amp; write SQL queries</li> </ul> Job #: P58400 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $121,125—$142,500 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete this <a href="https://docs.google.com/forms/d/1aJ6-BSPwE5X5Dq7fJ9JixWF0_dRiNfrpMnn1NkvdRiA/edit?ts=62901076" target="_blank">intake form</a> to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

CX Consumer Senior Program Lead

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" target="_blank"> mission-focused approach</a> to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Who you are: <ul> <li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li> <li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li> <li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li> <li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li> <li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li> <li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li> </ul> The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in Crypto. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience. The CX Programs team is responsible for the strategy, planning and project management for the Global Customer Success &amp; Trust (GCST) Organization. We utilize people, processes and technology to transform the CX Support experience in partnership with Operations. We also bridge the gap between Coinbase’s Support and Product functions to act as the Voice of Customer to strive for a more effortless CX and build great experiences in-product. As a Program Manager II, you will be responsible for managing and optimizing operational processes and leveraging technology to significantly boost productivity and quality to craft exceptional customer service experiences. You will work closely with cross-functional teams to streamline operations, improve efficiency and change manage new concepts and processes to a large network effectively. You’ll thrive in this role if you have experience forming relationships and influencing cross-functional teams, analyzing data to produce concrete recommendations, and deliver high quality projects on time. The ideal candidate will have a customer-centric mindset, a deep understanding of customer service/success operations, strong project management skills and adaptability to a fast paced environment. Top candidates will have a natural desire to continually improve customer experiences, agent experiences and the product, enormous user empathy and can maintain a calm demeanor in high stress situations. People describe our ideal Program Manager II as data-driven, accountable, innovative and customer focused. What you’ll be doing: <ul> <li>Develop program strategies for broadly defined business objectives without pre-established solutions, ensuring alignment with multi-year organizational goals.</li> <li>Collaborate with cross-functional teams including Operations, Product, Tooling, Analytics, Knowledge Management, Training, and Workforce Management to ensure priority items are progressed with urgency, focusing on the 20% of work that will get 80% of the impact.</li> <li>Influence product roadmaps, feature decisions, and engineering processes across various teams. Define program requirements and execute within the CX org, driving timely decisions to accelerate progress and clear blockers, making informed trade-offs between time, scope, and cost.</li> <li>Manage challenging and cross-functional goals with a focus on tactical execution. Propose valuable initiatives with clear forecasts of impact and contribute to glidepath development.</li> <li>Identify program dependencies and gaps, drive consensus among teams, and unblock issues effectively. Foster collaboration and accountability across the program with minimal managerial support.</li> <li>Proactively identify, innovate, and implement solutions to enhance organizational efficiency and effectiveness. Deliver high-impact results with minimal guidance, setting a precedent for excellence.</li> <li>Identify and analyze data, customer feedback, and trends to implement corrective actions and improve operations.</li> <li>Establish and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency in customer service operations.</li> <li>Stay up to date on industry trends, best practices, and emerging technologies to drive innovation in CX Operations and Product.</li> <li>Develop and deliver proposals and presentations to stakeholders, providing insights on operational performance and CX opportunities.</li> </ul> What we look for in you: <ul> <li>Motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base, including a deep passion for products within the broader crypto space.</li> <li>3+ years of proven experience in Program Management, Customer Support Operations or Product Operations </li> <li>Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously </li> <li>Track record of developing and implementing mechanisms that enabled quality to scale 5x</li> <li>Excellent analytical and problem-solving abilities, with a data-driven mindset </li> <li>Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams</li> <li>Highly flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization </li> </ul> Nice to haves: <ul> <li>Passionate about creating an upleveled Customer Support experience for customers</li> <li>Strong familiarity with web3 and an active user of decentralized products.</li> <li>Experience utilizing AI to transform operations</li> <li>Previous experience in Tech, Crypto, Finance or Fintech</li> <li>Advanced understanding of data analytics and ability to read &amp; write SQL queries</li> <li>Experience in risk, compliance, or financial regulatory environment</li> </ul> Job #: P61583 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $121,125—$142,500 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Program Manager II

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" target="_blank"> mission-focused approach</a> to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Who you are: <ul> <li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li> <li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li> <li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li> <li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li> <li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li> <li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li> </ul> The Talent Programs team at Coinbase is responsible for defining our hiring strategy &amp; processes, and keeping the recruiting engine running efficiently and with the highest quality. We partner cross-functionally daily with Talent, People Analytics, HR Tech and People Ops to bring our programs and initiatives to life. We don’t just wait for things to happen; we are always looking around the corner and taking action. Innovation is our game; we're always searching for smart, practical ways to do better work. When the unexpected hits, we're on it, tackling problems head-on. What you’ll be doing (ie. job duties): <ul> <li> Enhance Interviewer Effectiveness: Develop and implement Interviewer Programs by identifying and training Bar Raisers to ensure high-quality interviews and hiring decisions.</li> <li> Drive a Compliant Interview Process: Establish and maintain Interviewer Standards &amp; Training to continuously improve the quality and consistency of interviews across the organization, resulting in better hiring outcomes. Ensure Interviewer compliance with scorecard guidelines and standards, conducting regular audits and providing feedback to drive accuracy and fairness in evaluation processes.</li> <li> Optimize Interviewer Capacity: Analyze interview workload and resource allocation, ensuring efficient utilization of interviewers' time and expertise. Help predict where interview capacity would become a blocker to delivering for the business.</li> <li> Ensure Interviewer Calibration: Lead Interviewer Align interviewers' assessment criteria, reducing bias and ensuring a consistent evaluation of candidates' qualifications and enabling the growth of a talent dense organization.</li> <li> Help Build a Talent Dense Organization: Collaborate with executives and stakeholders to continuously improve the Executive Offer Review processes and tools, ensuring alignment with talent density goals and maintaining a high standard for hiring at Coinbase.</li> <li> Drive Continuous Improvements: Evaluate and improve processes and tools related to the interview and offer processes, tools and technology to drive efficiency and effectiveness in talent acquisition.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>5+ years of recruiting experience and expertise</li> <li>2+ years of experience leading impactful programs and delivering results with clear success metrics</li> <li>Demonstrated experience taking a project/program from inception to completion</li> <li>Demonstrated ability to build trusted relationships with stakeholders</li> <li>Highly motivated to try new things and not afraid to challenge common practices</li> <li>Proven experience utilizing data and feedback to develop new and/or innovate existing processes</li> <li>Ability to adapt communication style to reach various audiences and build deep relationships with people from a range of backgrounds</li> <li>Ability to think clearly under pressure, both autonomously and in team environments</li> <li>Embraces the use of innovative tools and solutions such as generative AI to optimize the process and drive high impact outcomes</li> </ul> Nice to haves: <ul> <li>Prior experience managing the interviewer programs for other technology organizations</li> </ul> PID #P60167 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $127,075—$149,500 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Senior Interviewer Effectiveness Specialist

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" target="_blank"> mission-focused approach</a> to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Who you are: <ul> <li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li> <li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li> <li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li> <li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li> <li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li> <li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li> </ul> We are seeking a Product Manager to lead and enhance our HR Technology stack within the People Operations domain. This role requires a keen interest in various technology consulting practices, including user experience design, process modeling, requirements gathering, visual design, systems support, and agile methodology adoption from the outset. Our portfolio includes ambitious projects involving world-class implementations with leading cloud software solutions and custom software builds. The ideal candidate will have extensive experience in Technology Consulting within fast-paced environments, demonstrating a strong history of making strategic buy vs. build decisions. The Product Manager will report to the Head of HR Technology. What you’ll be doing (ie. job duties): <ul> <li>Manage a portfolio of HR technology products, prioritizing the backlog and roadmap to deliver effective and efficient solutions.</li> <li>Foster strong relationships and collaborate with key stakeholders to design and implement the technology stack.</li> <li>Evaluate new enhancements and technology solutions, driving strategic buy vs. build decisions to optimize technology consulting practices.</li> <li>Intake new requests, assess their impact on the organization, and prioritize them accordingly to ensure alignment with business goals.</li> <li>Balance the needs for both functional and non-functional requirements in technology solutions.</li> <li>Model user experiences, business processes, system interactions, and data architecture to enhance technology effectiveness.</li> <li>Automate capabilities and processes, ensuring simplified and intuitive user experiences within Workday and other HR systems.</li> <li>Work closely with various HR Centers of Excellence (COEs) and Engineering teams to understand and document requirements for custom software development.</li> <li>Manage vendor relationships, including vendor onboarding, privacy reviews, security reviews, and audits.</li> <li>Provide system support and configuration updates within leading cloud technologies.</li> <li>Monitor system metrics and ensure adherence to system support Service Level Agreements (SLAs).</li> <li>Collaborate with the HR Analytics team to deliver actionable metrics and insights.</li> <li>Contribute to Quarterly Operational reviews, providing valuable input and insights.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>5+ years of experience in HR technology, demonstrating successful influencing skills at the Director level.</li> <li>Proven experience with global HR platforms with a focus in Workday</li> <li>Excellent communication skills and ability to coordinate technical resources effectively.</li> <li>Hands-on experience with Agile methodologies, including breaking down epics into user stories.</li> <li>Collaborate with IT teams to drive integration initiatives, ensuring seamless data flow and interoperability between Workday and other HR systems.</li> <li>Develop and oversee user acceptance testing (UAT) processes to ensure high-quality implementations and system enhancements.</li> <li>Establish and track success metrics to measure the effectiveness and impact of HR technology solutions.</li> <li>Recent hands-on experience with administration, configuration, and systems support.</li> <li>Proven ability to create order out of chaos with minimal oversight.</li> <li>Strong vendor management skills.</li> <li>Working knowledge of Jira.</li> <li>Expert proficiency in Google Docs, Google Slides, Google Sheets, and Wikis.</li> <li>Nice to have: Working knowledge of AWS cloud configuration, MoveWorks, ServiceNow</li> </ul> Position ID: P56893 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $127,075—$149,500 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Product Manager II, HR Technology

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" target="_blank"> mission-focused approach</a> to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Ready to #LiveCrypto? Who you are: <ul> <li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li> <li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li> <li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li> <li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li> <li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li> <li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li> </ul> Coinbase's remote-first environment prioritizes employee choice in living and working locations while promoting equity, opportunity, growth, and inclusion. A strong global mobility team is crucial for this policy. The Global Mobility Specialist is the immigration and relocation subject matter expert at Coinbase, advising stakeholders on policy, scaling processes, managing vendors, and handling escalations on employee cases. What you’ll be doing: <ul> <li>Serve as primary subject matter expert on all aspects of global immigration (e.g., visas, work permit and permanent resident processes)</li> <li>Consult with employees and stakeholders on international assignment and relocation offerings, including visa processing, housing, schooling, and transportation</li> <li>Advise on policy changes related to immigration and relocation </li> <li>Serve as the primary point of contact for stakeholders throughout the relocation process, providing ongoing support and guidance.</li> <li>Collaborate with HR, Legal and Finance departments to ensure smooth operations and address any escalations related to global mobility.</li> <li>Maintain up-to-date knowledge of immigration laws and practices across different countries.</li> <li>Ensuring trackers and case management tools are maintained to support immigration, reocation, and tax cases</li> <li>Manage relationships with external vendors and service providers involved in relocation and immigration processes.</li> <li>Monitoring performance of vendors and hold them accountable for meeting SLAs</li> <li>Handle day-to-day inquiries regarding global mobility policies </li> <li>Examine global mobility process </li> </ul> What we look for in you: <ul> <li>Bachelor degree in human resources or a related field</li> <li>Minimum of 7 years HR experience, with 5 years of experience in global mobility experience at a company with a globally-distributed workforce </li> <li>Experience with writing and scaling global mobility policies </li> <li>Knowledgeable about global immigration laws, with specific experience working with a workforce in North America, South America, EMEA, and APAC </li> <li>Experience with managing relocation and immigration/work authorization vendors</li> <li>Strong knowledge of global immigration laws and processes, and knowledge of industry, market and regulatory changes in areas of immigration, relocation and mobility taxation</li> </ul> Nice to haves: <ul> <li>GMS or CRP Certification</li> </ul> Job #: P59992 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $121,125—$142,500 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Senior Global Mobility Specialist

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" target="_blank"> mission-focused approach</a> to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Ready to #LiveCrypto? Who you are: <ul> <li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li> <li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li> <li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li> <li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li> <li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li> <li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li> </ul> Coinbase Developer Platform and the Dev Portal is the destination for building and integrating web3 solutions, services, and products. We partner with other Coinbase products such as Base, Wallets-as-a-service, Staking, CB Pay, Advanced Trading, Commerce, Exchange so web3 developers can start building their onchain apps in minutes. Our self-custodial Staking API offers programmatic access to Coinbase's best-in-class staking validators and rewards data. The Coinbase Staking API empowers you to deliver a fully-featured staking experience for your users with one common interface across protocols. We offer users access to various protocols with more being added on a regular basis. What you’ll be doing: <ul> <li>Design, develop, and maintain highly interactive, responsive, and user-friendly services with focus on developer ergonomic for Coinbase Staking using Golang, TypeScript, and Solidity</li> <li>Collaborate with backend engineers to integrate our SDK with APIs and smart contracts for seamless staking</li> <li>Implement new features, enhancements, and optimizations to drive the growth and success of Coinbase Staking</li> <li>Optimize developer ergonomics, ensuring a smooth developer experience</li> <li>Develop and maintain reusable, modular, and well-documented public SDKs</li> <li>Troubleshoot and debug complex on and off chain issues</li> <li>Collaborate with external and internal developer to implement an intuitive experience </li> <li>Contribute to the development of our design system and smart contract best practices</li> <li>Participate in code reviews and provide constructive feedback to maintain high code quality standards</li> </ul> What we look for in you: <ul> <li>5+ years of experience in software development, with a focus on both backend and smart contract development</li> <li>Mastery of Golang, Solidity, and TypeScript; familiar with Ruby is a plus</li> <li>Experience in smart contract engineering and their interactions with off chain systems</li> <li>Experience with integrating backend APIs with open source SDKs</li> <li>Familiarity with different testing frameworks, patterns, and experience with writing unit and integration tests</li> <li>Knowledge of Onchain to backend system interaction best practices to ensure a smooth staking experience</li> <li>Understanding of Onchain security best practices and experience with implementing secure coding practices for financial systems</li> <li>Strong problem-solving skills and ability to find elegant solutions to complex challenges in the crypto staking space</li> <li>Excellent communication and collaboration skills, with the ability to work closely with designers, backend engineers, and product managers</li> <li>Bachelor's or Master's degree in Computer Science, Software Engineering, or equivalent experience</li> <li>Passion for Onchain/Web3 and understanding of blockchain technologies, particularly Ethereum and EVM-compatible chains</li> </ul> Job #: GDSCE05US Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $[Zone 3 Pay] to $[Zone 1 Pay] + target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $180,625—$212,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete this <a href="https://docs.google.com/forms/d/1aJ6-BSPwE5X5Dq7fJ9JixWF0_dRiNfrpMnn1NkvdRiA/edit?ts=62901076" target="_blank">intake form</a> to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

151 Coinbase Jobs