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Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. As the Manager for Institutional Onboarding, you will lead the team responsible for the customer due diligence processes for our Institutional and Corporate client base. With the combination of in-depth AML/KYC expertise, and a strong operational skill set, you will play a major role in crafting our strategy for providing a premier onboarding experience. You will help us effectively hire, manage and develop a high performing team that provides a high touch onboarding experience for our most important institutional customers. What you’ll be doing (ie. job duties): <ul> <li>Serve as a proactive thought leader across Institutional Operations, with a bias towards action and the ability to contribute to overall organizational strategy and direction.</li> <li>Effectively hire, manage and develop a highly successful team that provides a premier onboarding experience for high value traders, institutions and businesses.</li> <li>Influence Product, Sales, Compliance, and Legal teams to continually refine and improve KYC processes, ensuring Coinbase remains compliant with regulatory requirements while driving an optimal client experience.</li> <li>Make informed, data driven decisions by using an in-depth understanding of metrics, reporting, market knowledge and operations.</li> <li>Embrace efficient execution through the automation and simplification of complex processes using tooling and technology.</li> <li>Help create a better client experience by synthesizing and championing client feedback across internal partners.</li> <li>Develop a deep understanding of clients’ business models and their needs through relationship building and management.</li> <li>Utilize subject matter expertise of KYC/AML processes and requirements for institutional customers to shape operations. </li> <li>Foster a highly engaged organization, setting up opportunities for career development and growth.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>Motivated by Coinbase’s mission and creating a seamless support experience for our global institutional customer base.</li> <li>Minimum of 5 years of direct management experience.</li> <li>Deep expertise in KYC/AML processes and requirements for institutional customers.</li> <li>Experience serving institutional clients in a traditional brokerage, asset management, or trading context; or experience serving crypto-first investors.</li> <li>Excellent track record of growing and managing deeply engaged, high performing teams.</li> <li>Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.</li> </ul> Nice to haves: <ul> <li>Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.</li> <li>Subject matter expertise and experience in crypto.</li> <li>Proven ability to communicate effectively (verbal and written).</li> </ul> Job #: P69430 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $148,835—$175,100 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Manager, Client Onboarding

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Coinbase Ventures invests in exceptional founders who share Coinbase's mission of creating more economic freedom for the world. We develop research and insights at the edges of onchain innovation, invest in early stage teams / projects in the crypto/web3 ecosystem, and support our portfolio of over 400 companies around the world. What you’ll be doing (ie. job duties): <ul> <li>Support all aspects of the Ventures investment lifecycle, including: </li> <li>Be an external presence in the crypto ecosystem, building connective tissue with founders, investors, and technical subject matter experts</li> <li>Over time become the “go-to” subject matter expert in multiple themes / verticals to support both Ventures investments and broader Coinbase product strategy </li> <li>Drive select special projects to continually improve and upgrade Coinbase Ventures operational platform and processes (i.e., “firm building”)</li> </ul> What we look for in you (ie. job requirements): <ul> <li>3-5+ years experience in a highly analytical business role (e.g., investment banking, management consulting, VC/PE) focused on emerging technologies AND/OR technical building role (e.g., product, engineering) in crypto/web3 ; investing experience is a plus</li> <li>Demonstrated passion and understanding across the crypto landscape with strong points of view and emerging investment judgment </li> <li>Excellent writing skills and ability to distill complex topics into clear, easy to understand messaging</li> <li>Excellent organizational, analytic, problem solving, and communication skills</li> <li>Affinity to network, develop ecosystem relationships, and publish thought leadership / content</li> <li>Experience working with startup management teams and cross-functional execs, including product, engineering, legal, and finance</li> <li>BA/BS degree</li> </ul> Nice to haves: <ul> <li>Experience evaluating consumer / application layer products and business models (crypto or web2)</li> <li>Experience at top-tier venture capital firm and/or crypto specific company</li> <li>Data Analysis and/or Engineering experience, preferably in or with blockchains (e.g., faculty with Dune, Nansen, other blockchain data tools) </li> <li>MS or advanced degree</li> </ul> Job #: P64197 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $135,320—$159,200 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Ventures Associate

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. The mission of the Platform Product Group engineers is to build a trusted, scalable and compliant platform to operate with speed, efficiency and quality. Our teams build and maintain the platforms critical to the existence of Coinbase. There are many teams that make up this group which include Product Foundations (i.e. Identity, Payment, Risk, Proofing &amp; Regulatory, Finhub), Machine Learning, Customer Experience, and Infrastructure). The Coinbase Risk Team's mission is to accelerate Coinbase growth by enabling Coinbase to effectively and confidently manage the financial threats to both the business and to our users. You will join Coinbase Risk team focussed on building the end to end experience providing world class user experience using front end technologies and building the backend services using micro services architecture. You’ll create the multi-year roadmap for making engineering &amp; platform development at Coinbase a joy. To help drive this roadmap, you’ll embed with our product teams and listen to their customer needs, working together to accelerate their efforts. What you’ll be doing (ie. job duties): <ul> <li>Implement the multi-year strategy for Risk engineering with the technical leadership on your team.</li> <li>Coach your direct reports to have a positive impact on the organization and chart a fulfilling career path.</li> <li>Be a thoughtful technical voice and support your team in making diligent architectural decisions.</li> <li>Collaborate with engineers, designers, product managers and senior leadership to turn our vision into a tangible roadmap every quarter.</li> <li>Work with our talent organization to source and hire amazing engineers who will expand the Coinbase culture and product.</li> <li>Add positive energy in every meeting, and make your coworkers feel included in every interaction.</li> <li>Contribute to owning and delivering processes to drive engineering quality and meet our engineering SLAs.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>At least 7 years of experience in software engineering.</li> <li>At least 2 years of engineering management experience.</li> <li>You possess a strong understanding of what constitutes high-quality code and effective software engineering processes, creating an environment that fosters these principles.</li> <li>An execution-focused mindset, capable of navigating through ambiguity and delivering results.</li> <li>An ability to balance long-term strategic thinking with short-term planning.</li> <li>Experience in creating, delivering, and operating multi-tenanted, distributed systems at scale.</li> <li>You can be hands-on when needed – whether that’s writing/reviewing code or technical documents, participating in on-call rotations and leading incidents, or triaging/troubleshooting bugs.</li> <li>Your passion for building an open financial system that brings the world together drives you to excel in this role.</li> </ul> Nice to haves: <ul> <li>You’ve built financial, high reliability or security systems.</li> <li>You’ve some exposure to online fraud prevention systems or built them in the past.</li> </ul> Job #: GPEM06US *Answers to crypto-related questions may be used to evaluate your onchain experience. #LI-Remote Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $218,025—$256,500 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Engineering Manager (Platform - Risk Platform, Travel Rule)

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. The Analytics Engineering team is part of the Data Engineering organization, whose mission is to build reliable and trusted data sources and tools that enable timely and accurate data-driven decision-making. Sitting at the intersection of data engineering, data science, and business analytics, our team transforms raw data into actionable insights through solid pipelines, scalable data models, and intuitive tools. By prioritizing data quality, reliability, and usability, we make sure stakeholders can trust and leverage data to drive real business impact. What you’ll be doing: This role combines technical expertise with business impact, whether it’s building robust data pipelines or directly solving business problems and delivering insights. As the leader of the analytics engineering team, you’re going to: <ul> <li> Build and lead the team: Hire, mentor, and grow a team of analytics engineers who will work closely with product and data science teams.</li> <li> Develop deep product expertise: Ensure your team deeply understands product data, building targeted data marts and tools that solve real business problems.</li> <li> Leverage AI and LLMs: Investigate how LLMs and AI can change analytics and build data foundations that support these future needs. Focus on creating data marts optimized for LLMs and AI-driven analytics.</li> <li> Unlock the value of our data: Partner with stakeholders to maximize the commercial impact of data by building scalable models, optimizing pipelines, and integrating cross-product data for better decision-making.</li> <li> Directly deliver business impact: Oversee the creation of dashboards, ad-hoc analytics, and self-service tools that empower product teams to make data-driven decisions.</li> <li> Prioritize outcomes over tools: Leverage the right frameworks and technologies to drive value, whether by developing abstractions, creating internal data apps, or improving scalable workflows.</li> <li> Bridge the gap between business and data: Liaise between product data science, product managers, and central data engineering. Ensure your team uses central data tools and infrastructure while remaining agile and product-focused.</li> </ul> What We Look For in You We’re looking for a hands-on leader to build and manage the Analytics Engineering team, bridging data engineering and product data science. Your team will create domain-specific data marts, tools, and analytics solutions that drive our products and business. You’ll build tailored data solutions while staying aligned with data engineering best practices. This is a chance to shape the future of analytics as we integrate LLMs and AI-driven insights. Success in this role requires a mix of leadership, technical expertise, and product mindset. Here’s what we’re looking for: <ul> <li> Resourceful problem solver: You thrive on tackling new and complex challenges, even those outside of your expertise. Whether it’s learning a new programming language, diving into an unfamiliar dataset, or seeking insights from domain experts, you do whatever it takes to find the best solution. Difficult or ambiguous problems don’t frustrate you; they motivate you.</li> <li> AI-forward: You’re excited about the role of LLMs and AI in analytics, leveraging them to boost productivity while applying prompt engineering and design to improve response accuracy and relevance. You bring forward-thinking ideas on how to prepare for an AI-driven future.</li> <li> Experienced in building and leading teams: You have experience hiring and managing data teams, and know how to inspire and grow talent.</li> <li> Hands-on tech lead: You’re comfortable balancing hands-on work with strategic leadership.</li> <li> Data modeling and tools: You’re an expert in data modeling, ETL/ELT, and modern data stack tools (e.g., Airflow, DBT, Snowflake, Hex).</li> <li> Engineering best practices: You’re comfortable with version control (GitHub), CI/CD, modern development workflows, OOP, building scalable frameworks, and advanced SQL for data transformation, querying, and optimization.</li> <li> Creative and detail-oriented: You bring out-of-the-box thinking, meticulous attention to detail, and a sense of urgency to every project.</li> <li> Autonomous and accountable: You operate with a high degree of independence while taking full ownership of outcomes.</li> <li> Product and business sense: You’ve collaborated with product and data science teams to deliver analytics solutions, you can quickly understand product goals, prioritize tasks, and address business challenges through analytics engineering.</li> <li> Clear and influential communicator: You communicate clearly and know how to get buy-in for your team’s work, build relationships across teams, and break down silos.</li> <li> Strong statistical foundation: You have a strong understanding of statistics and probability, enabling you to interpret data effectively, validate assumptions, and support data-driven decision-making.</li> </ul> Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $207,485—$244,100 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Analytics Engineering Manager

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value added customer support. Our team is dedicated to eliminating customer pain points, empowering our global customer base via self-service and automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Program Manager, you will play a critical role in shaping and delivering the Consumer Support technology roadmap. You will identify opportunities to elevate our self-service and automated support experiences in ways that delight our customers. You will lead strategic cross-functional initiatives to develop scalable, data-driven, and customer-focused experiences that both resolve issues and create value for our business. What You’ll Be Doing: <ul> <li>Identify, scope, and prioritize key initiatives that create best in the world support experiences.</li> <li>Explore the use of new technologies to improve delight customers and achieve key results. </li> <li>Lead and manage technical programs to improve the customer experience and scale operations.</li> <li>Establish key results, write technical PRDs, manage technical backlogs, and prioritize work to achieve them.</li> <li>Coordinate with multiple development teams and build strategic partnerships with CX leadership and external business units.</li> <li>Utilize customer data and anecdotes to identify actionable customer experience improvement opportunities.</li> <li>Become a subject matter expert and thought leader in developing a best-in-class customer experience.</li> </ul> What We Look For In You: <ul> <li>Bachelor's degree in a relevant field or equivalent experience.</li> <li>7+ years of experience in technical program management, preferably in consumer facing experiences.</li> <li>Strong project management skills with the ability to estimate work efforts, design project plans, and manage resources.</li> <li>Ability to execute on and manage multiple projects simultaneously</li> <li>Experience writing technical PRDs, managing backlogs, and prioritizing work items.</li> <li>Excellent communication and stakeholder management skills, including experience influencing peer groups and upwards leaders.</li> <li>Desire to experiment and innovate on behalf of customers.</li> <li>Strong analytical and problem-solving abilities.</li> <li>Familiarity with operations data analysis and using data to inform customer experience improvement decisions.</li> <li>Ability to build and maintain strategic partnerships with internal and external stakeholders.</li> <li>Passion for delivering a best-in-class customer experience.</li> </ul> Nice to Haves: <ul> <li>MBA or higher level degree</li> <li>Crypto, financial services, or other tech-company experience</li> <li>Lean Six Sigma, or green/black belt certification</li> </ul> ID: P69645 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $170,765—$200,900 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

CX Technical Senior Program Lead

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. The CX Compliance team is essential in ensuring that our global CX Compliance Operations function efficiently, comply with regulatory requirements, and consistently deliver high-quality resolutions. As a Compliance Lead Analyst, Compliance Operations within the CX Compliance team, you will be responsible for conducting end-to-end Transaction Monitoring investigations for customers (individuals/entities) that may lead to drafting and filing a SAR. Additionally, you will be proactively detecting emerging risks, optimizing compliance processes, and testing new tools and models before deployment to ensure smooth transition to production. You will work independently and extensively with cross functional teams (such as Financial Crime Risk Investigations, Workforce Management, Content and Learning &amp; Development stakeholders) prioritizing multiple tasks with minimal guidance, and remain open to feedback from all levels to drive continuous improvement in compliance operations. The ideal candidate combines proven expertise in compliance operations production roles, analytical excellence, and the ability to think creatively to identify and propose impactful solutions. What you’ll be doing (ie. job duties): <ul> <li>Investigations &amp; Risk Analysis</li> <ul> <li>Investigate and analyze manual referrals and automated alerts stemming from transaction monitoring systems</li> <li>Conduct due diligence research and KYC reviews on transaction activities across internal and external tools to assess legitimacy and mitigate risks.</li> <li>Document findings and create written narratives to support case investigations.</li> <li>Recommend case decisions based on investigative results in line with regulatory requirements and best practices</li> </ul> <li>Optimization &amp; Process Improvement</li> <ul> <li>Identify patterns or emerging risks</li> <li>Collaborate with cross-functional teams to evaluate, refine, and optimize compliance workflows, models, and procedures. Focus on improving efficiency, efficacy, scaling resources, and introducing industry best practices.</li> </ul> <li>Tool/Model Testing &amp; Technology Feedback</li> <ul> <li>Act as a subject matter expert for new and existing Compliance Operations tools, processes, and future enhancements.</li> <li>Test compliance tools, rules, and/or detection models, providing actionable feedback to technology machine learning teams.</li> </ul> <li>Knowledge Leadership</li> <ul> <li>Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigation</li> </ul> <li>Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures</li> </ul> What we look for in you (ie. job requirements): <ul> <li>Minimum of 3-5 years of relevant experience in traditional financial services, crypto, or the tech industry, with a focus on TMS/EDD compliance investigations, or regulatory matters.</li> <li>Strong interpersonal, analytical, and communication (verbal and written) skills</li> <li>Experience working with Google apps</li> <li>Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment</li> <li>Ability to think both strategically and operationally, with an eye for identifying risks and opportunities early.</li> <li>Creativity and problem-solving skills to address unstructured challenges.</li> </ul> Nice to haves: <ul> <li>Relevant experience in EDD and Transaction Monitoring workflows including SAR narrative drafting and filing</li> <li>Experience in project management, data analytics, and/or third-party vendor management</li> <li>Proficiency with business intelligence tools such as Looker/Tableau/PowerBI, JIRA, Hummingbird, and Salesforce Service Cloud.</li> <li>Experience collaborating with internal external outsource business partners</li> <li>Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE) </li> <li>Advanced degree in business, finance, or customer experience (CX)</li> </ul> Position ID: G2726 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $99,365—$116,900 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Compliance Lead Analyst

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. As the Senior Manager, Compliance EDD Operations at Coinbase, you'll lead the charge in combating money laundering and ensuring that we meet our mission to make cryptocurrency accessible to everyone. You'll be a driving force behind our Anti-Money Laundering (AML) operations, managing centralized Quality Control (QC) programs that span multiple teams, with hundreds of analysts across the globe. With your expertise in compliance, operations, and Quality Control, you'll be the mastermind ensuring our teams are performing their work to the highest quality standards and in full compliance with our regulatory obligations. In this critical role, you'll take charge of aggregating and monitoring multiple streams of quality data, and using that data to identify trends and areas for improvement. You will work closely with your team and cross-functional partners to develop and implement effective solutions that will help us meet our goals in a meaningful way. As a natural leader with a passion for compliance and operations, you'll collaborate with other leaders, internal stakeholders, and outsourced vendor partners to ensure that our operations are scaling in a thoughtful, effective way. If you're ready to take on a challenge that will make a difference in the world, we want you on our team. What you’ll be doing (ie. job duties): <ul> <li>You will execute the strategic vision for Compliance by scaling operational performance, which includes the execution of operational OKRs, KPIs and initiatives.</li> <li>In partnership with Compliance, Legal, Program Management, and other operational support partners (i.e. Workforce Management, Vendor Management, Analytics, Quality Assurance, etc.) you will create and scale operational mechanisms to manage productivity, improve quality, and contribute to best-in-class compliance operations.</li> <li>You are responsible for the development of standard work and will utilize your Compliance background and team of Compliance professionals to collect feedback and drive upstream improvements to user guides, procedures, and policy.</li> <li>Utilize an in-depth understanding of metrics, reporting, capacity planning and financials to make informed data-driven decisions.</li> <li>Drive weekly, monthly, and quarterly vendor business reviews to instill customer focus and operational excellence culture across all tiers of support.</li> <li>Thoughtfully delegate tactical responsibilities and set performance expectations across the organization.</li> <li>Hire, lead and develop a diverse, high performing team, setting up the organization for success through investments in career growth.</li> </ul> What we look for in you (i.e. job requirements): <ul> <li>Motivated by Coinbase’s mission</li> <li>Minimum of 5 years of proven KYC/AML experience in financial services or technology organizations leading large teams (100-500+) across multiple countries and regions.</li> <li>Minimum of 3 years experience working with global outsourcing providers and senior leadership.</li> <li>Working knowledge of laws, regulations, and risk management practices for financial services.</li> <li>Hands-on involvement in developing and producing metrics and reporting.</li> <li>Proficient in PowerPoint/Google Slides and Excel/Google Sheets.</li> <li>A BA/BS degree in business, finance, and other related fields.</li> </ul> Nice to haves: <ul> <li>Advanced degree in business, finance, and other related fields.</li> <li>Experience with and/or keen interest in cryptocurrency.</li> <li>Experience working across multiple AML systems and programs simultaneously (e.g., experience in combinations of KYC, AML, and Sanctions).</li> <li>Experience with or previous exposure to financial services regulators.</li> <li>Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA).</li> <li>Deep understanding of Google apps, JIRA, Salesforce Service Cloud.</li> </ul> Job #: P69132 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $185,215—$217,900 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Senior Manager EDD Operations

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. What you’ll be doing (ie. job duties): <ul> <li>You’ll serve as the ‘front line’ for detection efforts, prioritizing alert reviews, correlation, analysis, and recommendations for further investigation and mitigation efforts </li> <li>You’ll work with our investigators and engineers to identify, analyze, and document concerning behaviors, refine our alerting, collect evidence, and review contextual data </li> <li>You’ll dive deep into company systems to identify abuse and misuse to keep our customer information safe</li> </ul> What we look for in you (ie. job requirements): <ul> <li>You are discreet, thoughtful, and seek to secure our customers and company</li> <li>You have experience with Insider Threat technologies (such as Security Information Event Management - SIEM, User Behavioral Analytics - UBA, Data Loss Prevention - DLP, endpoint detection) and an understanding of investigations and/or the intelligence cycle</li> <li>You have excellent verbal and written communication skills. Other team members ask for your input to communicate clearly and concisely and you are comfortable composing briefs and assessments consumed by leadership</li> <li>You have experience with customer service tools, financial analysis, and log analysis </li> <li>You prefer to play as a team and are equally comfortable as the ‘novice’ or the ‘expert’ </li> <li>You know that people make mistakes. Your high degree of empathy means that your coworkers trust you to help solve their security problems, because you never come across as judgmental or condescending.</li> <li>You are actively aware of the insider threat landscape, and understand the legal, regulatory, and ethical considerations of working with sensitive information and situations</li> </ul> Nice to haves: <ul> <li>Security+, CISSP, or other security credentials</li> <li>You love analyzing data and identifying disparities and trends</li> <li>You’ve got experience in one or more of the following areas: incident response, data protection, risk management, counterintelligence, investigations, fraud detection, financial crimes investigation, intellectual property theft, access and identity management, or IT engineering</li> <li>You are comfortable with a fast-paced tech environment and learn quickly</li> <li>You’re familiar with blockchains, cryptocurrency, and onchain projects (or at least a good story about how you thought about investing in Bitcoin in 2014 but decided not to).</li> </ul> Job #: P69660 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $144,500—$170,000 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Insider Threat Analyst

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. As a Customer Success Associate you will serve as a primary subject matter expert for Coinbase’s products, providing world-class service and support to our most valued customers. You’ll join a team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We’re looking for an individual who has a passion for making the customer experience seamless and phenomenal. What you’ll be doing (ie. job duties): <ul> <li>Promote customer retention, growth and satisfaction by maintaining positive and long-term customer relationships, including proactively reaching out to customers based on user data, following-up on communications or providing additional education for our highest value customers.</li> <li>You will be responsible for providing best in class customer support, handling customers proactively to mitigate issues, handling contacts through to resolution, and collaborating across teams of subject matter specialists to fix issues with urgency.</li> <li>Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience.</li> <li>Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.</li> <li>Champion clear communication with internal and external partners to align on solutions and drive results.</li> <li>Develop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment so you can guide customers to navigate the quickly moving and ever changing crypto world and unlock additional features, services, and products that benefit their unique profile.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>Motivated by Coinbase’s mission and creating a seamless experience for our highest value customers. </li> <li>Minimum of 1 year of relevant experience in a customer service or support role in a fast paced environment including working with high value customers. </li> <li>Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto.</li> <li>Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.</li> <li>Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users.</li> </ul> Nice to haves: <ul> <li>High level of proficiency in cryptocurrency and Coinbase products</li> <li>Previous experience in tech, crypto, finance, or fintech.</li> </ul> Position ID: G2697 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + benefits (including medical, dental, vision and 401(k)). Pay Range: $32.45—$38.17 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Customer Success Agent II

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Coinbase is looking to bring some of its litigation docket in-house. We are seeking a Sr. Trial Counsel with a track record of winning at trial. The successful candidate will report to our Head of Consumer Litigation and will own every aspect of their matters, from intake, to discovery, to summary judgment, and if necessary, trial. Your matters will vary but would generally consist of U.S. consumer arbitrations. Some travel will be required (to trials and hearings), but the position is otherwise fully remote. What you’ll be doing (ie. job duties): <ul> <li>Develop and drive Coinbase’s consumer litigation strategy. </li> <li>Manage and run all aspects of consumer arbitration matters, including discovery, fact development, witness preparation, depositions, hearings, motion practice, and arbitration trials. </li> <li>Identify and manage litigation risk and counsel the business to minimize exposure. </li> </ul> What we look for in you (ie. job requirements): <ul> <li>At least 8 years of experience at a top tier law firm or in the government as a trial lawyer or federal prosecutor, particularly with significant experience handling trials, hearings, depositions, arbitrations, and mediations. </li> <li>Exceptional writing ability. </li> <li>Passionate about trying cases. </li> <li>Enthusiasm for Coinbase’s mission, products, and services.</li> <li>A strong interest in crypto and a passion to drive the economic freedom it can offer</li> <li>Willingness to travel, and ability to work independently and autonomously</li> <li>Juris doctor from accredited law school required</li> <li>Member of a US state bar in good standing</li> </ul> Nice to haves: <ul> <li>Consumer protection experience.</li> <li>Experience working on trials involving cryptocurrency. </li> <li>Previous experience at a crypto company, a law firm, a tech company, or a financial services firm.</li> </ul> #LI-Remote Position ID: P69514 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $224,995—$264,700 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

205 Coinbase Jobs