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Lead Machine Learning Engineer, Shopping - Feed (Remote)Interested in joining a dynamic remote first engineering team in a fast-paced environment full of greenfield problem-solving? Then Capital One Shopping might be the place for you. Join us in supporting a growth-stage line of business with a startup mindset as we build technology to save our customers money. As a Capital One Machine Learning Engineer (MLE), you'll be part of a fast moving, highly collaborative Agile team dedicated to productionizing machine learning applications and systems at scale. You’ll drive and deliver the detailed technical designs, development, and implementation of machine learning applications using existing and emerging technology platforms. You’ll be a leader of machine learning architectural design, develop and review model and application code, and ensure high availability and performance of our machine learning applications. You'll contribute to researching our next generation of models and recommendation systems to deliver value to our customers. You’ll mentor junior developers and serve as a technical bridge between product partners. You will use tools like Docker, Nomad, SQL, Python, Pytorch, Transformers, language models, and other statistical tools.This is more than just a job; it's an opportunity to be part of a collaborative and forward-thinking community, where your contributions will make a significant impact in an ever-dynamic tech landscape. Join us as we push boundaries and redefine the future of our industry.What you’ll do in the role: <ul> <li>The MLE role overlaps with many disciplines, such as Ops, Modeling, and Data Engineering. In this role, you'll be expected to perform many ML engineering activities, including one or more of the following:</li> <li>Design, build, and/or deliver ML models and components that solve real-world business problems, while working in collaboration with the Product and Data Science teams. </li> <li>Inform your ML infrastructure decisions using your understanding of ML modeling techniques and issues, including choice of model, data, and feature selection, model training, hyperparameter tuning, dimensionality, bias/variance, and validation).</li> <li>Solve complex problems by writing and testing application code, developing and validating ML models, and automating tests and deployment. </li> <li>Collaborate as part of a cross-functional Agile team to create and enhance software that enables state-of-the-art big data and ML applications. </li> <li>Retrain, maintain, and monitor models in production.</li> <li>Leverage or build cloud-based architectures, technologies, and/or platforms to deliver optimized ML models at scale.</li> <li>Construct optimized data pipelines to feed ML models. </li> <li>Leverage continuous integration and continuous deployment best practices, including test automation and monitoring, to ensure successful deployment of ML models and application code. </li> <li>Ensure all code is well-managed to reduce vulnerabilities, models are well-governed from a risk perspective, and the ML follows best practices in Responsible and Explainable AI. </li> <li>Use programming languages like Python, Scala, or Java. </li> <li>Design and research new models using data scientist experience/expertise</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s degree </li> <li>At least 6 years of experience designing and building data-intensive solutions using distributed computing (Internship experience does not apply)</li> <li>At least 4 years of experience programming with Python, Scala, or Java</li> <li>At least 2 years of experience building, scaling, and optimizing ML systems</li> </ul>Preferred Qualifications:<ul> <li>Master's or doctoral degree in computer science, electrical engineering, mathematics, or a similar field</li> <li>3+ years of experience building production-ready data pipelines that feed ML models </li> <li>3+ years of on-the-job experience with an industry recognized ML framework such as scikit-learn, PyTorch, Dask, Spark, or TensorFlow </li> <li>2+ years of experience developing performant, resilient, and maintainable code</li> <li>2+ years of experience with data gathering and preparation for ML models</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $175,800 - $200,700 for Lead Machine Learning Engineer Richmond, VA: $175,800 - $200,700 for Lead Machine Learning Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Lead Machine Learning Engineer, Shopping - Feed (Remote)

Principal Data Analyst - Software (Remote)At Capital One, data is at the center of everything we do. When we launched as a startup we disrupted the credit card industry by individually personalizing every credit card offer using statistical modeling and the relational database, cutting edge technology in 1988! Fast-forward a few years, and this little innovation and our passion for data has skyrocketed us to a Fortune 200 company and a leader in the world of data-driven decision-making.As a Data Analyst at Capital One you will leverage analytic and technical skills to innovate, build, and maintain well-managed data solutions and capabilities to tackle business problems.On any given day you will be challenged on three types of work – Innovation, Business Intelligence and Data Management:Innovation<ul> <li>Use Open Source/Digital technologies to mine complex, voluminous, and different varieties of data sources and platforms</li> <li>Build well-managed data solutions, tools, and capabilities to enable self-service frameworks for data consumers</li> <li>Demonstrate ability to explore and quickly grasp new technologies to progress varied initiatives</li> </ul>Business Intelligence<ul> <li>Partner with the business to provide consultancy and translate the business needs to design and develop tools, techniques, metrics, and dashboards for insights and data visualization</li> <li>Drive analysis that provides meaningful insights on business strategies</li> </ul>Data Management<ul> <li>Drive an understanding and adherence to the principles of data quality management including metadata, lineage, and business definitions</li> <li>Work collaboratively with appropriate Tech teams to manage security mechanisms and data access governance</li> <li>Build and execute tools to monitor and report on data quality</li> </ul>Our ideal candidate will have:<ul> <li>Degree specialized in a Science, Technology, Engineering, Mathematics discipline</li> <li>Scripting experience in (Python, R, Spark, and SQL)</li> <li>Strong desire and experience with data in various forms (data warehouses/SQL, unstructured data)</li> <li>Experience utilizing and developing within AWS services</li> </ul>Basic Qualifications:<ul> <li>Currently has, or is in the process of obtaining a Bachelor’s Degree in quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science or a related quantitative field) plus at least 5 years of experience performing data analytics, or currently has, or is in the process of obtaining a Master’s Degree plus at least 3 years performing data analytics with an expectation that required degree will be obtained on or before the scheduled start date.</li> <li> At least 3 years of experience working with at least one scripting language</li> <li> At least 3 years of experience utilizing a business intelligence visualization tool </li> <li> At least 3 years of experience in querying, analyzing and working with data languages and platforms</li> </ul>Preferred Qualifications:<ul> <li>Master’s Degree in a Science, Technology, Engineering, Mathematics discipline</li> <li>At least 4 years of experience coding in Python, R, Spark, or SQL</li> <li>At least 4 years of experience working within process management and improvement methodologies – Agile, Lean, Six Sigma, etc.</li> <li>At least 2 years of experience utilizing and developing within AWS services</li> <li>At least 2 years of experience delivering Data Governance and Data Quality Management concepts and practices within the financial services industry</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $115,900 - $132,200 for Principal Data Analyst Richmond, VA: $115,900 - $132,200 for Principal Data Analyst Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Principal Data Analyst - Software (Remote)

Director, Product Marketing - Capital One Software (Remote)Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward. We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Director, Product Marketing, you’ll have the opportunity to be on the forefront of building this business and bring these tools to market. This senior leader will bring an enterprise perspective in setting the vision for our cloud-based data security products and will have deep experience in the B2B technology and security markets. They will leverage their expertise in product marketing to establish a high-performing team and develop strategic relationships with internal and external stakeholders to effectively position our solutions across multiple channels.The product marketing charter is to make our data security solutions successful in the market and with customers. This team defines the end-to-end GTM strategy, not just focusing on top-of-funnel goals but also on activation, adoption, and long-term customer value. As experts in our customers and products, they will use their insights to shape the product roadmap, establish thought leadership, and drive market differentiation.What you’ll do<ul> <li>Lead and develop a high-performing product marketing team, ensuring alignment with Capital One Software objectives.</li> <li>Be the subject matter expert on key product areas, understanding technical nuances and market demands.</li> <li>Define and execute comprehensive GTM strategies for data security products in collaboration with the GTM team, driving adoption and revenue growth.</li> <li>Craft compelling product messaging and positioning to communicate value across various audiences.</li> <li>Oversee the creation of high-quality marketing content, including whitepapers, case studies, blogs, and sales enablement materials, among others.</li> <li>Keep a pulse on the market: drive ‘always on’ competitive intelligence and market research to influence strategy.</li> <li>Collaborate with Product, Sales, and Engineering teams to ensure a seamless go-to-market process.</li> <li>Represent the company externally at industry events, conferences, and executive briefings.</li> <li>Define pricing and packaging strategies to optimize market penetration and revenue.</li> </ul>Basic Qualifications<ul> <li>At least 10 years of experience in product marketing</li> <li>At least 5 years of people management experience</li> <li>At least 5 years of experience leading and developing product marketing strategies</li> <li>Bachelor's Degree</li> </ul>Preferred Qualifications<ul> <li>Strong understanding of enterprise security, cloud technologies and B2B SaaS Markets</li> <li>3+ years of experience driving successful product launches and market expansion</li> <li>Deep understanding of the data security market</li> <li>Extensive understanding of data security concepts </li> <li>Technical knowledge of relevant data security solutions </li> <li>Proven ability to translate complex technical features into compelling marketing messages, and experience working with both technical and business audiences</li> <li>Master's Degree</li> </ul>The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $181,800 - $207,500 for Director, Marketing Richmond, VA: $181,800 - $207,500 for Director, Marketing Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Director, Product Marketing - Capital One Software (Remote)

Principal System Administrator (Remote)OverviewEver since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Systems Administrator, you’ll have the opportunity to be on the forefront of building this business and bring these tools to market. As a valuable member in this organization, this individual will be responsible for partnering with Product team/Product Owners and Engineering leaders along with Architects to analyze and help derive solutions. Additionally this individual will be responsible for working with business partners to help pave the path forward for the organization in relation to tools and solutions.You will have the opportunity to tackle complex problems while using your expertise to deliver and support our services. Candidates must be able to effectively communicate and influence partners vertically and horizontally throughout the organization. Strong analytical skills, attention to detail, and the ability to integrate into a dynamic environment are essential to succeeding in this role.In this role you will:<ul> <li>Continue to develop and demonstrate a thorough understanding of supported business processes and underlying technologies, ensuring alignment to initiatives and strategy. </li> <li>Communicate across technical, project, and business resources verbally and through written documentation.</li> <li>Collaborate cross-functionally with other tech platforms and partners to engineer integrated, end-to-end solutions across technology layers.</li> <li>Support automated testing efforts required to ensure successful implementation of solutions into production.</li> <li>Communicate with business and technical partners on incidents as they occur when they impact system performance or availability</li> <li>Take an active contributor and lead role in Agile practices, especially leading Story writing, EPIC decomposition and User Story Mapping, especially for very technical requirements. </li> <li>Utilize problem solving and root cause analysis skills including but not limited to, 5 Whys, Cause-Effect/ishikawa diagrams, Value Stream mapping etc.</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s Degree </li> <li>Salesforce Admin Certified</li> <li>At least 4 years of experience in Integrating systems</li> <li>At least 1 year experience with a public cloud (AWS, Microsoft Azure, Google Cloud)</li> </ul>Preferred Qualifications:<ul> <li>Master's Degree</li> <li>2+ years of experience in Agile practices</li> <li>Salesforce Certified Developer </li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $115,900 - $132,200 for Senior System Integrator McLean, VA: $127,500 - $145,500 for Senior System Integrator Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Principal System Administrator (Remote)

Senior Manager, Software Engineering - Capital One Software (Remote)Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward. We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Senior Manager, Software Engineering, you’ll have the opportunity to be on the forefront of building this business and bring these tools to market. What You’ll Do: <ul> <li>Lead a portfolio of diverse technology projects and a team of developers with deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the company</li> <li>Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal &amp; external technology communities, mentoring other members of the engineering community, and from time to time, be asked to code or evaluate code</li> <li>Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment</li> <li>Utilize programming languages like JavaScript, Java, HTML/CSS, TypeScript, SQL, Python, and Go, Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of AWS tools and services </li> </ul>Basic Qualifications: <ul> <li>Bachelor’s Degree</li> <li>At least 6 years of experience in software engineering (Internship experience does not apply)</li> <li>At least 1 year experience with cloud computing (AWS, Microsoft Azure, Google Cloud)</li> <li>At least 4 years of people management experience</li> </ul>Preferred Qualifications: <ul> <li>Master’s Degree</li> <li>9+ years of experience in at least one of the following: JavaScript, Java, TypeScript, SQL, Python, or Go</li> <li>3+ years of experience with AWS, GCP, Microsoft Azure, or another cloud service</li> <li>4+ years of experience in open source frameworks</li> <li>7+ years of people management experience</li> <li>2+ years of experience in Agile practices</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $204,900 - $233,800 for Sr. Mgr, Software Engineering Richmond, VA: $204,900 - $233,800 for Sr. Mgr, Software Engineering Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Senior Manager, Software Engineering - Capital One Software (Remote)

Senior Manager - Client Development, Capital One Shopping (Remote)Capital One Shopping is looking for a Senior Strategic Client Manager to join the Partnerships Team. You’ll be responsible for partnering with our top merchants to help them succeed leveraging Capital One Shopping’s suite of solutions. In this client-facing role, the team is looking for an individual with product, data, and strategic account management experience to help integrate and create bespoke solutions for our top merchants. You’ll act as a key liaison between our clients and internal teams. Key Responsibilities Include:<ul> <li>Partner with key external stakeholders including C-suite level contacts to help grow and cultivate Capital One Shopping</li> <li>Leverage data and analytical methodologies to optimize and grow your book of business</li> <li>Teach, support, and train agencies, industry partners, and other stakeholders on Capital One Shopping</li> <li>Work with Product, Revenue Management, and other constituents to help drive our business</li> <li>Technical skills (utilizing analytic platforms, APIs, and proprietary tools) are a plus</li> <li>Owning a broad portfolio of enterprise relationships; proven ability to influence and build consensus across multiple teams</li> <li>Demonstrated success leveraging data, analytical and communication skills</li> <li>Create and deliver executive level decks &amp; materials </li> </ul>An ideal candidate will possess:<ul> <li>Strong strategic, analytical, and data-analysis skills</li> <li>Demonstrated experience and results in strategic client facing (in-person, phone, email) interactions</li> <li>Experience in identifying, creating, and building strategies to achieve organizational objectives</li> <li>Prior experience in taking full ownership of client relationships and the ability to partner with internal stakeholders to create customized solutions for partners</li> <li>Experience partnering on and creating product roadmaps </li> <li>A strong deference to team culture, collaboration, and open communication</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s Degree or Military experience</li> <li>At least 8 years of experience in a strategic client facing sales or account management roles</li> <li>At least 8 years of experience reviewing or analyzing data</li> </ul>Preferred Qualifications:<ul> <li>MBA</li> <li>7+ years of affiliate, enterprise sales, or perform marketing experience</li> <li>11+ years of experience in a client facing role</li> <li>Experience managing technical sales and integrations </li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $155,300 - $177,200 for Sr. Mgr, Client Development Richmond, VA: $155,300 - $177,200 for Sr. Mgr, Client Development Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Senior Manager - Client Development, Capital One Shopping (Remote)

Customer Solutions Architect - Capital One Software - (Remote)Capital One has been a pioneer through our tech journey as the first large bank to go all in on the public cloud, while operating in a complex and highly regulated business environment. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what’s possible in banking. (e.g., Capital One Eno).Our teams have built and battle tested new capabilities to meet those needs. We’ve open sourced several of the software tools we built (e.g., Cloud Custodian, Hygieia) and forged new partnerships with other digital leaders (e.g., Microsoft, MSFT).Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. We also recognize that many other businesses are facing similar data management needs as they accelerate their cloud and data journeys, and are exploring how best to bring some of the tools to market as enterprise B2B software solutions.Role OverviewThe Capital One Software team is seeking a customer-centric, energetic, and highly-motivated individual to join our team. You are entrepreneurial by nature, completely comfortable working with diverse cross-functional teams, and talented at helping customers align technical and business outcomes. We look for people who obsess over removing friction from the overall customer experience and thrive in an entrepreneurial environment driven by bold ideas, collaboration and creativity.Specifically, we are looking for experienced and collaborative technical pre-sales individuals to partner with technically skilled customers, internal Product and Engineering teams as well as other cross-functional verticals. In this role, you will need to be technically capable and credible in your own right as well as effective in shaping the customer and solutions-focused skills of your team. We are looking for individuals who love learning and introducing new technology in order to help colleagues and customers embrace and adopt new technology. We need innovative individuals who can look beyond the technology and consider the value our technology creates for our customers, and can help change how our technology is viewed to enable outcomes. The ideal candidate will have past experience working as a Customer Solutions Architect, technical pre-sales, or a similar role. You will have an ability to grow your leadership skills as well as diving deep into various hands-on solutions while developing new skills, so you can make strong contributions in architecture transformation discussions. Customer Solution Architects must be able to identify customer pain points and desired outcomes and translate them into Capital One Software solutions. You are able to help customers align technical and business outcomes and eliminate ambiguity in a growing software business. Seeking individuals with bold ideas, entrepreneurial in nature and those who enjoy building a startup. We require individuals who can implement internal and external solutions at scale with little to no managerial oversight.Key Areas of Focus for Customer Solutions Architects:<ul> <li>Trusted Advisor: We are the front line for our customer’s tech, product, and cyber needs as well as for solutioning product specific improvements.</li> <li>Customer Ambassador: We represent the voice of the customer and the customer needs in internal discussions and working groups.</li> <li>Demonstrate Value: We focus on identifying the best solutions that bring value to our customers.</li> <li>Thought Leadership: We use research and customer solutioning experiences to build and share thought leadership both internally and externally.</li> <li>Subject Matter Experts: We focus on gaining deep understanding of our products and deep subject matter expertise across technology domains in order to best advise our customers, solve complex problems and identify areas of improvement for our products.</li> <li>Pre-Sales &amp; Post-Sales: We are focused on serving our customers predominantly in the Pre-Sales stages, as we determine how to best implement our products for their needs and also solve for any unique requests. We also focus on the Post-Sales stages, for those instances where customers will require solutions that were not part of their original product deployment.</li> <li>Solution Oriented: We focus on finding solutions to address every customer problem and need using every tool, skillset and creativity at our disposal.</li> <li>Channel Partnership: We collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.</li> </ul>Key Responsibilities for This Role:<ul> <li>Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.</li> <li>Effectively advocates and represents the voice of customers to influence organizational objectives, product roadmaps and to improve the overall customer experience.</li> <li>Manages relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or close opportunities.</li> <li>Builds and manages key processes including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc..</li> <li>Serves as a knowledge resource and escalation point for coworkers and customers.</li> <li>Autonomously works through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.</li> <li>Leads cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth and evolvement.</li> <li>Leads high customer satisfaction through the use of data and proactive solutions.</li> <li>Productively challenges the status quo with clarity, identifying and proposing different approaches and solutions.</li> <li>Conducts periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.</li> <li>Develops and maintains technical support procedures and policies.</li> <li>Builds credibility and trust within the team and with our business customers and stakeholders.</li> <li>Drives architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans and manages architectural projects.</li> <li>Analyzes, defines and documents requirements for data, workflow, logical processes, hardware and operating system environment to support customer needs.</li> <li>Works with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.</li> <li>Stays current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for Capital One to develop.</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s degree or military experience</li> <li>At least 7 years of experience in a customer-facing role in an organization or entrepreneurial context.</li> <li>At least 5 years of experience with cloud services (AWS, GCP, Azure), or data clouds (Snowflake, Databricks,), and data manipulation languages (SQL).</li> <li>At least 4 years of experience working with cross-functional teams.</li> <li>At least 3 years of experience with design, implementation, or consulting experience of distributed applications.</li> </ul>Preferred Qualifications:<ul> <li>Master’s Degree in Computer Science, Engineering, or Information Technology.</li> <li>High level of comfort communicating effectively across internal and external organizations.</li> <li>Experience in technical consulting and/or architecture engagements with large-scale customers or enterprises.</li> <li>2 + years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.</li> <li>2 + years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions.</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $204,900 - $233,800 for Sr. Manager, Solutions Architecture McLean, VA: $225,400 - $257,200 for Sr. Manager, Solutions Architecture Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Customer Solutions Architect - Capital One Software - (Remote)

Lead Software Engineer (Profile, MUMPS)(Remote - Eligible)Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment?At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who solve real problems and meet real customer needs. We are seeking Lead Software Engineers - Profile who are passionate about marrying data with emerging technologies. As a Capital One Lead Software Engineer, you’ll have the opportunity to be on the forefront of driving a major transformation within Capital One. A Lead Profile Developer within our Retail Bank Technology requires the design, coding, and testing of software projects, with a special focus on the underlying architecture of systems and integration between them. Additionally, this individual is expected to lead projects and project teams, mentor junior developers and contribute to best practices. Duties include development in one or more of the following technologies: Mumps, Profile Scripting Language (PSL), SQL.What You'll Do:<ul> <li>Work with the Development Team Leader and business owners to refine and clarify project requirements.</li> <li>Work with the Development Team Leader to help manage tasks and stories.</li> <li>Provide team leadership and proactively seek out areas for improvement.</li> <li> Produce detailed design specifications from project requirements.</li> <li>Code projects using existing design standards and within accepted defect rate based on specification documents.</li> <li>Help gather and provide input to assist in overall team process improvement and product design stability.</li> <li>Properly track issues and resolutions in relation to the development effort using JIRA.</li> <li> Ensure that all code retains logical stability, reliability, confidentiality, and integrity of Capital One systems in accordance with Capital One policies, procedures and guidelines.</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s Degree</li> <li>At least 4 years of experience in software engineering (Internship experience does not apply)</li> <li>At least 1 year experience with cloud computing (AWS, Microsoft Azure, Google Cloud)</li> </ul>Preferred Qualifications:<ul> <li>At least 6 years of professional experience developing on Profile application (MUMPS and PSL)</li> <li>At least 6 years of professional experience developing banking software (financial products and financial reporting features)</li> <li>At least 3 years of professional experience managing projects, system design and implementation</li> <li>2+ years of experience in Agile practices</li> <li>1 + years of experience with Database Management Systems, SQL, shell scripting or automated testing</li> </ul>Capital One is open to hiring a Remote Employee for this opportunity.At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $175,800 - $200,700 for Lead Software Engineer Wilmington, DE: $175,800 - $200,700 for Lead Software Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Lead Software Engineer (Profile, MUMPS)(Remote - Eligible)

Senior Director, Customer Support Leader (Remote)Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Senior Director of Customer Support, you’ll have the opportunity to be on the forefront of building this business and bring these tools to market. We are seeking an experienced and accomplished Support Leader with a proven track record in operational and/or site reliability engineering to lead our support organization. This executive role demands a deep understanding of system architecture, service delivery, and customer experience. The successful candidate will be responsible for ensuring maximum system uptime, optimizing performance, and leading a team of engineers to deliver world-class support around the clock.The ideal candidate will have a strong background in managing and scaling critical services, and will be adept at developing strategic roadmaps to address complex, large-scale challenges inherent in the technology industry. They will be a visionary leader with a passion for innovation and a commitment to delivering exceptional customer experiences. They will possess a deep understanding of industry best practices and emerging technologies, and will be able to leverage this knowledge to drive continuous improvement and operational excellence.Key Responsibilities:<ul> <li>Lead and inspire a high-performing team of engineers to deliver exceptional support and service.</li> <li>Develop and implement strategies to ensure maximum system availability, reliability, and performance.</li> <li>Drive innovation and continuous improvement in service delivery and support.</li> <li>Develop and execute strategic roadmaps to address complex, large-scale challenges.</li> <li>Stay abreast of industry trends and emerging technologies to ensure the organization remains at the forefront of innovation.</li> <li>Foster a culture of collaboration, accountability, and customer-centricity.</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s degree </li> <li>At least 9 years of experience in customer support, customer success, or operations within a SaaS or technology organization</li> <li>At least 6 years of experience in operational or site reliability engineering</li> <li>At least 5 years of experience in people management roles, with a focus on building, mentoring, and leading high-performing teams</li> </ul>Preferred Qualifications:<ul> <li>Master’s degree in Computer Science </li> <li>6 + years of experience in developing and executing strategic roadmaps to address complex customer and business challenges</li> <li>Demonstrated ability to understand system architecture, service delivery and customer experience</li> <li>Experience designing scalable processes for proactive customer support and self-service solutions</li> <li>Strong leadership skills, communication and interpersonal skills</li> <li>Demonstrated ability to collaborate cross-functionally with product, engineering, and sales teams</li> <li>Experience navigating and leading teams through high-growth, fast-paced, or startup-like environments</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $280,600 - $320,200 for Sr. Director, Solutions Architecture Richmond, VA: $280,600 - $320,200 for Sr. Director, Solutions Architecture Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Senior Director, Customer Support Leader (Remote)

Recruiting: VA - McLean, United States of America, McLean, VirginiaBusiness Manager, Capital One Shopping (Remote-Eligible)This is your opportunity to join Capital One’s fast-growing consumer app: Capital One Shopping. Within Capital One, the Shopping team is working on a new consumer product that seeks to change the way people buy things online. Our mission is to deliver a best-in-class shopping and savings experience for our millions of customers while driving incremental and sustainable sales for our merchant partners.To be successful in the role, you will need to be a well-rounded 'business athlete’ - a creative, analytical, and technically proficient problem solver who understands both the dynamics of the business and the tech landscape. The ideal candidate is resourceful, motivated, and self-sufficient, with demonstrated success in spearheading cross-functional projects that drive the growth and success of a business.Summary: As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. General Responsibilities: <ul> <li>Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands </li> <li>Leadership: May manage and develop 1-2 analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One </li> <li>Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics </li> <li>Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies </li> <li>Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis </li> </ul><ul> <li>Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently </li> <li>Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability </li> <li>Strategic &amp; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing &amp; credit risk management </li> <li>Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business </li> <li>Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results </li> </ul><ul> <li>Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills </li> <li>Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment </li> <li>Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus </li> </ul>Capital One is open to hiring a Remote Employee for this opportunity.<h2>Basic Qualifications:</h2><ul> <li>Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)</li> <li>At least 1 year of experience in analysis</li> </ul><h2>Preferred Qualifications:</h2><ul> <li>Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering</li> <li>1+ years of experience in Statistical model building</li> <li>1+ years of experience in market research</li> <li>1+ years of experience in SQL querying</li> <li>2+ years of experience in business analysis</li> <li>1+ years of experience in consulting</li> </ul>Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $144,000 - $164,000 for Business ManagerMcLean (Hybrid On-Site): $158,0400 - $180,800 for Business ManagerNew York, NY (Hybrid On-Site): $172,800 - $197,200 for Business ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan." Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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