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Principal Systems Integrator- Salesforce (Remote)OverviewEver since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Systems Administrator, you’ll have the opportunity to be on the forefront of building this business and bring these tools to market. As a valuable member in this organization, this individual will be responsible for partnering with Product team/Product Owners and Engineering leaders along with Architects to analyze and help derive solutions. Additionally this individual will be responsible for working with business partners to help pave the path forward for the organization in relation to tools and solutions.You will have the opportunity to tackle complex problems while using your expertise to deliver and support our services. Candidates must be able to effectively communicate and influence partners vertically and horizontally throughout the organization. Strong analytical skills, attention to detail, and the ability to integrate into a dynamic environment are essential to succeeding in this role.In this role you will:<ul> <li>Continue to develop and demonstrate a thorough understanding of supported business processes and underlying technologies, ensuring alignment to initiatives and strategy. </li> <li>Communicate across technical, project, and business resources verbally and through written documentation.</li> <li>Collaborate cross-functionally with other tech platforms and partners to engineer integrated, end-to-end solutions across technology layers.</li> <li>Support automated testing efforts required to ensure successful implementation of solutions into production.</li> <li>Communicate with business and technical partners on incidents as they occur when they impact system performance or availability</li> <li>Take an active contributor and lead role in Agile practices, especially leading Story writing, EPIC decomposition and User Story Mapping, especially for very technical requirements. </li> <li>Utilize problem solving and root cause analysis skills including but not limited to, 5 Whys, Cause-Effect/ishikawa diagrams, Value Stream mapping etc.</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s Degree </li> <li>Salesforce Admin Certified</li> <li>At least 4 years of experience in Integrating systems</li> <li>At least 1 year experience with a public cloud (AWS, Microsoft Azure, Google Cloud)</li> </ul>Preferred Qualifications:<ul> <li>Master's Degree</li> <li>2+ years of experience in Agile practices</li> <li>Salesforce Certified Developer </li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $115,900 - $132,200 for Senior System Integrator McLean, VA: $127,500 - $145,500 for Senior System Integrator Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Principal Systems Integrator- Salesforce (Remote)

Senior Associate, Client Development - Capital One Shopping (Remote)Capital One Shopping is looking for a Senior Associate to join the Partnerships Team. You’ll be responsible for supporting our top merchants and helping them succeed in leveraging Capital One Shopping’s suite of solutions. In this client-facing role, the team is looking for a highly detail-oriented individual with strategic account management, sales and data experience. You’ll act as a key liaison between our clients and internal teams, and be responsible for successfully executing their marketing campaigns from start to finish.Key Responsibilities Include:<ul> <li>Partner with key external stakeholders (merchants, agencies, networks) to help grow and cultivate Capital One Shopping</li> <li>Integrate Capital One Shopping’s products and services with our merchant partners</li> <li>Leverage data to optimize and grow your book of business</li> <li>Teach, support, and train agencies and industry partners on COF Shopping</li> <li>Drive strategic analysis to support merchant initiatives</li> <li>Technical skills (utilizing analytic platforms, APIs, and proprietary tools) are a plus</li> <li>Scale up new merchants via education and support</li> <li>Demonstrated success leveraging data, analytical and communication skills</li> <li>Travel 1x month - 1x quarter</li> </ul>An ideal candidate will possess:<ul> <li>Strong strategic, analytical, and data-analysis skills</li> <li>Demonstrated experience and results in strategic client facing (in-person, phone, email) interactions</li> <li>Experience in identifying, creating, and building strategies to achieve organizational objectives</li> <li>Excellent communication skills, both written and verbal</li> <li>Prior experience in taking full ownership of client relationships and the ability to partner with internal stakeholders to create customized solutions for partners</li> <li>A strong deference to team culture, collaboration, and open communication</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s Degree or Military experience</li> <li>At least 1 year of experience in a strategic client facing sales or account management role</li> </ul>Preferred Qualifications:<ul> <li>2+ years of affiliate, enterprise sales, or performance marketing experience</li> <li>2+ years of experience in a client facing role</li> <li>Demonstrated success selling and managing merchants on sophisticated ad platforms</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $86,000 - $98,200 for Sr. Assoc, Client Development Richmond, VA: $86,000 - $98,200 for Sr. Assoc, Client Development Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Senior Associate, Client Development - Capital One Shopping (Remote)

Senior Manager, Client Development- Capital One Software (Remote)Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.We’re looking for a Senior Manager, Client Development to lead enablement and training for our field teams. This role focuses on developing and delivering impactful learning programs to drive team effectiveness.Key Responsibilities:<ul> <li>Manage new hire training and onboarding for all new field team members with a goal of accelerating timeline to full productivity</li> <li>Design instructional materials and curricula tailored to field team needs including simulations, group training events, self-study, etc.</li> <li>Coach and up-skill team members to enhance performance </li> <li>Manage enablement programs from development through execution</li> <li>Collaborate with stakeholders to assess training needs and measure effectiveness</li> <li>Provide strategic direction and coaching for the team; contribute to the growth and development of internal team members by sharing new learning techniques and best practices in the learning industry</li> <li>Take industry analysis, user feedback, analytics and best practices into consideration when driving program strategy</li> <li>Manage customer experience across field teams, supporting initiatives to drive optimal performance</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s degree or military experience</li> <li>At least 3 years of experience in instructional design, curriculum development, or development of training materials </li> <li>At least 3 years of experience in program development or program management </li> </ul>Preferred Qualifications:<ul> <li>Master’s degree </li> <li>5+ years experience coaching and developing teams</li> <li>5+ years people leadership experience</li> <li>5+ years of project management experience</li> <li>Strong program management and stakeholder engagement skills</li> <li>Experience in a client-facing or sales enablement environment</li> <li>Demonstrated ability to build scalable training programs in a fast-paced environment</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this positionThe minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $155,300 - $177,200 for Sr. Mgr, Client Development Richmond, VA: $155,300 - $177,200 for Sr. Mgr, Client Development Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Senior Manager, Client Development- Capital One Software (Remote)

Senior Software Engineer, Systematics (Remote-Eligible)We are looking for a Senior Software Engineer (Mainframe, Systematics) to join and lead our team. We have engineers that have systems, Mainframe, and software engineering backgrounds. The software engineering role within Capital One is critical to our success and one that focuses on building a highly reliable, scalable and measurable customer experience ensuring continued growth of Capital One’s critical services in the Bank.What You’ll Do: <ul> <li>You will be responsible for guiding software engineers on the systematics team responsible for the definition, design, construction, integration, testing, and support of reliable and reusable software solutions, addressing business opportunities</li> <li>Includes systems analysis, creation of specifications, coding, testing, and implementation of application programs and data interfaces</li> <li>Develop complex applications using GN/IM/RM/MA application experience and Agile</li> <li>Requires previous domain experience with FIS/Systematics applications</li> <li>You will demonstrate experience with large scale application integration efforts</li> <li>Ability to influence multiple levels on highly technical issues and challenges</li> <li>Ensures that application designs are consistent with the attributes (including scalability, availability, maintainability, and flexibility.</li> </ul>Capital One is open to hiring a Remote Employee for this opportunity.Basic Qualifications: <ul> <li>Bachelor’s Degree</li> <li>At least 3 years of experience in software engineering (Internship experience does not apply)</li> </ul>Preferred Qualifications:<ul> <li>Master's Degree</li> <li>COBOL, JCL, VSAM on IBM mainframe experience</li> <li>Ad Hoc reporting tools (Easytrieve or DYL)</li> <li>Mainframe utilities (e.g. SORT, IDCAMS)</li> <li>3+ years of professional experience developing batch and CICS</li> <li>Experience with database management systems, SQL, or other automated testing</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $144,200 - $164,600 for Senior Software Engineer Richmond, VA: $144,200 - $164,600 for Senior Software Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Senior Software Engineer, Systematics (Remote-Eligible)

Product Director- Capital One Software (Remote)Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for youIn this role, you’ll be expected to demonstrate proficiency in four key areas:Human Centered <ul> <li>You’ll deeply immerse yourself in knowing your internal and/or external customer(s) by employing empathy and design thinking to define broad-scale solutions that provide breakthrough leverage</li> <li>You’ll model adaptability by encouraging continuous evolution to product strategy in light of industry trends, emerging solutions, new insights and changing customer and business needs</li> </ul>Business Focused <ul> <li>You’ll deeply learn the financial drivers, externalities, and points of leverage within your domain to identify new products or product enhancements that drive sustainable value for Capital One</li> <li>You’ll be promote a culture anchored in data, used to instrument products, validate outcomes, drive insights, and manage the business both tactically and strategically</li> </ul>Technology Driven<ul> <li>You’ll be responsible for fostering a strong agile discipline and inspiring teams to continuously improve delivery evidenced through key agility metrics</li> <li>You’ll partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problems</li> <li>You’ll govern the responsible and efficient application of technology resources by assessing opportunities for reusing existing solutions, clearly defining minimum viable products, and always building with extensibility in mind</li> </ul>Transformational Leadership <ul> <li>You’ll establish a long-term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments</li> <li>You’ll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy in an iterative, outcome-focused and well-managed way</li> </ul>We want you if you are:<ul> <li>Intellectually Curious. You’re comfortable navigating between the big ideas and executional realities to create an achievable strategic Product Vision. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.</li> <li>Communicator &amp; Influencer. You’re comfortable influencing a group of executives as well as communicating your product vision clearly to your associates and partners. You can be open to different communication styles and listen carefully to diverse sets of ideas.</li> <li>Do-er. You’re biased toward action, and are willing to make commitments and trade-offs with other leaders to remove impediments for your team; you are a leader obsessed with delivering valuable in an iterative way focusing in minimum viable product</li> <li>Passionate &amp; Customer Focus. You care about growing others and bringing them together around what’s possible. You have a desire and ability to connect with our external or internal customers to fully understand their needs and build long lasting relationships.</li> <li>Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies; you will seek for internal solutions before building new</li> <li>Team Player. You enjoy working with diverse people and driving the team toward a common goal. You are also able to coach others and be a mentor in product development.</li> </ul>Additional Responsibilities Include but are not limited:<ul> <li>Experience leading products/solutions SaaS &amp; hybrid SaaS at scale</li> <li>Have a deep understanding of customers and how they organize delivery &amp; manage cloud environments </li> <li>Experience making decisions on how to prioritize technical work based on business goals/value</li> <li>Experience working with design and engineering teams to create long-term roadmaps and near-term delivery plans</li> <li>Experience dealing with enterprise grade security, observability, monitoring, and deployment challenges across multiple clouds</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s Degree</li> <li>At least 7 years of experience in digital product management </li> </ul>Preferred Qualifications:<ul> <li>Bachelor’s Degree in Computer Science or Engineering</li> <li>MBA or Master’s degree</li> <li>5+ years of experience in Agile product management</li> <li>5+ years of experience translating business strategy and analysis into consumer facing digital products</li> </ul>Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $205,400 - $234,400 for Director, Product Management McLean, VA: $226,000 - $257,900 for Director, Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Product Director- Capital One Software (Remote)

Work From Home - Customer Protection Resolution Fraud Sr. CoordinatorAs a Customer Protection Resolution (CPR) Sr. Coordinator, your primary responsibility will be taking inbound calls from Capital One Bank customers that have potential concerns of fraud. These customers are usually calling us in a time of need with restrictions on their accounts and could be victims of Identity Theft, Account Takeover, or Scams. While taking these inbound calls you may need to educate our customers about fraud and scams and problem solve to see what roadblocks the customer may have and try to resolve it. You will provide an excellent customer experience in moments that matter to their financial well being. You'll show empathy, protect, and care for our customers who experience fraud. The agent in this role will work in several systems simultaneously. Some of the keys to success in this role are multitasking, critical thinking, excellent communication, and adaptability. An ideal candidate will be able to: <ul> <li>Demonstrate the ability and willingness to learn, be flexible, and adapt to and embrace change </li> <li>Demonstrate exceptional attention to detail in all aspects of the role</li> <li>Maintain a positive attitude</li> <li>Be open to feedback </li> <li>Demonstrate a strong customer focus rooted in empathy</li> <li>Communicate effectively with peers, other departments, management, and customers through verbal and written methods</li> <li>Exercise excellent judgment, problem-solving and independent decision-making skills</li> <li>Demonstrate exceptional active listening, questioning, call control, and de-escalation techniques</li> <li>Be proactive, have effective time management and organizational skills</li> <li>Be technologically proficient and have troubleshooting techniques</li> <li>Demonstrate team-orientation through strong attendance and dependability</li> </ul>Department Hours: Monday-Friday 8am-11pm ESTSaturday 8am-6pm EST*Schedules will be confirmed at the time of offer and require late shift &amp; weekend availabilityBasic Qualifications<ul> <li>High School Diploma, GED, or equivalent certification</li> <li>At least 3 years Customer Service or Call Center Experience</li> <li>At least 1 year of experience using Google Suite or Microsoft office</li> <li>At least 1 year of Financial Industry experience</li> </ul>Preferred Qualifications<ul> <li>At least 4 years of Customer Service or Call Center experience</li> <li>At least 1 year of Fraud or Disputes experience </li> </ul>Work from Home Technology Requirements<ul> <li>Secure home office environment that is free from background noise and distractions</li> <li> Reliable private internet connection that is not supplied via cellular data or hotspot is required <ul> <li>A private network that is password protected where you have ownership or line of site sight to every device on the network</li> <li>Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)</li> <li>Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions</li> <li>ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred </li> <li>To validate ISP speeds from a Chrome browser, go to <a href="http://www.google.com" target="_blank">www.google.com</a>, type Speed Test and run from the Google landing page </li> </ul> </li> <li>Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met</li> </ul>Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.Work from Home Location RequirementsThis role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $49,774 - $49,774 for Customer Protection Sr. Coord Richmond, VA: $49,774 - $49,774 for Customer Protection Sr. Coord Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Work From Home - Customer Protection Resolution Fraud Sr. Coordinator

Account Manager, Partnerships Field Marketing (Remote)Capital One is seeking a talented Account Manager to join our retail field marketing sales team. In this exciting role, you will establish meaningful relationships with retail leaders within an assigned territory to drive engagement with the credit card program. This person will work directly with store leadership and key internal stakeholders (Marketing, Customer Experience, Compliance, etc.) to ensure the best possible experience for consumers and store associates related to the card program, by ensuring regional strategies are effectively rolled out to stores.The ideal candidate will have an entrepreneurial spirit and serve as an advocate for our retail partner while also focusing on risk management across their portfolio. They will be innovative, highly organized and have a measurable, demonstrated ability to drive business results while delivering superior service. This is a remote position ideally based in either CA or WA. . The candidate will manage clients located within the West Territory (CA, ID, NV, OR, UT, WA) with the expectation of 75% of the time in store, to include occasional evenings and weekends for marketing activities that correlate with highest store traffic periods, with overnight travel as needed.Key Responsibilities:<ul> <li>Become a trusted advisor and subject matter expert for credit products across all level of retail partner’s store and credit services hierarchy</li> <li>Work with partner retail leadership to understand day to day operations, top challenges and pain points to understand how we can deliver the greatest value to the partner and their customers</li> <li>Refine and implement card sales model from the ground up by observing and sharing best practices in support of broader sales strategy and customer experience</li> <li>Collaborate with retail partners to ensure legal and regulatory compliance related to card </li> <li>issuance</li> <li>Partner with Capital One Marketing on the execution of in store marketing and customer experience programs</li> <li>Analyze and report on card sales performance metrics to identify additional growth opportunities</li> <li>Collect and share customer insights and learn about market trends to help retailers </li> <li>understand purchasing needs and behavior of customers</li> <li>Collaborate with retail partner leaders to proactively problem solve current and future challenges with card sales performance</li> <li>Deliver effective and timely in-store education and communications to include implementation of in-store marketing programs</li> </ul>Basic Qualifications:<ul> <li>High School Diploma, GED or equivalent certification</li> <li>At least 3 years of experience in a client facing role in either B2B sales or retail leadership role</li> </ul>Preferred Qualifications:<ul> <li>Bachelor's Degree or Military experience</li> <li>5 years of retail experience, either directly for a retailer or in a field-based role supporting retailers</li> <li>1 year of experience in the financial industry</li> <li>Proficiency in using Salesforce.com</li> <li>Proficiency in using G Suite</li> <li>At least 5 years of experience in a client facing role</li> </ul> At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $132,800 - $151,600 for Manager, Client Development San Francisco, CA: $159,400 - $181,900 for Manager, Client Development Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Account Manager, Partnerships Field Marketing (Remote)

Director, Product Management - Capital One Shopping (Remote-Eligible)Director, Product Management - Capital One Shopping (Remote-Eligible) About Capital One Shopping:Capital One Shopping is an industry-leading consumer technology business that is changing the way people buy and save online. The team operates with extreme focus to accelerate growth of the Shopping business, find best-in-market savings for shoppers, and create unique value for our merchant partners. We are looking for a Product Manager to join our team to improve and integrate new product and revenue opportunities with our advertiser partners. Technology and a rapid test-and-learn methodology are applied to nearly all of our business challenges. The team has a flat organizational structure that emphasizes clear ownership, small teams, and leverage through technology.Shopping. Role Description: In this role, you will be a key driver of business growth - owning all aspects of the team, technology, and tooling that onboards and executes advertiser campaigns within the Shopping ad platform.<ul> <li>Work directly with a team of product managers and engineering to design and build products to execute ad campaigns delivering positive outcomes for our advertisers.</li> <li>Manage the day-to-day product and engineering teams working to build out ad campaign technologies and scale it to hundreds of advertisers</li> <li>Own the business case, prioritization, and monitoring for the business, building a suite of operational reports and models using SQL and Excel</li> </ul>Who We’re Looking For: The ideal candidate is resourceful, motivated, and self-sufficient, with demonstrated success in spearheading cross-functional projects that drive the growth and success of a business<ul> <li>Ad tech: Understanding of complex ad tech ecosystem and emerging technologies</li> <li>Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done</li> <li>Customer Focus: Develop strategies and solutions that solve the needs of our advertiser partners, including communicating and presenting solutions to customers</li> <li>Product and Technology: Develop and implement product experiences, tooling, processes, and workflows to drive business outcomes; lead product and process level data modeling/analytics to guide performance and focus</li> <li>Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently</li> <li>Partnership: Work closely with colleagues across Capital One including: Engineering, Sales, Operations, Finance and others to drive improvement in focus, productivity, velocity, quality, and profitability</li> <li>Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics </li> <li>Strong business judgment, leadership and integrity: A tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business</li> <li>Clear results orientation: display an intense focus on achieving both short and long term goals; should be able to drive and execute an agenda in an uncertain and fluid environment</li> <li>Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous hands-on startup and consulting experience is a plus</li> <li>A well-rounded 'business athlete' - a creative, analytical, and technically proficient problem solver who understands both the dynamics of the business and the tech landscape</li> <li>Conceptual thinking skills must be complemented by a strong quantitative orientation, with demonstrated experience assessing business processes, monitoring and modeling business results, and prioritizing effort based on highest expected return on effort</li> <li>You have a bias for action and value working in a lean, startup-like organization structure where you will roll up your sleeves to solve problems with firsthand knowledge on a daily basis</li> <li>Eagerness to work directly with a dedicated engineering team in a fluid manner instead of working through intermediaries and rigid planning processes</li> <li>Demonstrated ability to drive results and accountability from teams in a matrixed organization</li> </ul>Basic Qualifications:<ul> <li>At least 7 years of experience working in Product Management</li> <li> Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: <ul> <li>A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)</li> <li>A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration</li> </ul> </li> </ul>Preferred Qualifications:<ul><li>Experience translating business strategy and analysis into consumer facing digital products</li></ul>Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.Capital One is open to hiring a Remote Employee for this opportunity. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York, NY: $246,500 - $281,300 for Director, Product Management Remote (Regardless of Location): $205,400 - $234,400 for Director, Product Management McLean, VA: $226,000 - $257,900 for Director, Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Director, Product Management - Capital One Shopping (Remote-Eligible)

Work From Home Customer Service Coordinator- CX Solutions<h2>More Than Just a Bank, More Than Just a Career</h2>Your Voice is our voice. We’ll champion you.The best people listen and then say, “How can I help?” That’s what we do at Capital One. It’s how we take care of our customers. It’s how we’re changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people to people. And we’ll have your back every step of the way. That’s life at Capital One. <h2>More Than Just Training, More About You</h2>At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you’ll find that successful associates at Capital One will:<ul> <li>Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change</li> <li>Demonstrate a strong customer focus rooted in empathy</li> <li>Communicate effectively with peers, management and customers</li> <li>Exercise good judgment and independent decision-making skills</li> <li>Demonstrate exceptional listening, questioning, call control, and de-escalation techniques</li> <li>Be proactive, have effective time management and organizational skills</li> <li>Display dependability with a solid attendance record</li> <li>Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)</li> </ul><h2>Compensation</h2><ul><li>$21 per hour</li></ul><h2>More Benefits, More Health, More Wealth, and More Life</h2>Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.<ul> <li>Medical, Dental, Vision, Prescription coverage Day 1</li> <li>Flexible Schedule Options</li> <li>Paid Time Off</li> <li>Wellbeing offerings such as backup childcare and Mental Wellness support</li> <li>Tuition Reimbursement</li> <li>Paid Training and Development offered quarterly</li> <li>Flexible Spending Account</li> <li>Life Insurance </li> <li>Disability Insurance</li> <li>401 K and Stock Purchase Plan</li> </ul>​“At Capital One, we strive to attract the best people to give them the opportunity to be great.” - Rich D. Fairbank, Chairman, Founder and CEOWe believe in the Power of one<a href="https://www.capitalonecareers.com/work-and-culture#anchor-impact" target="_blank">Work &amp; Culture at Capital One</a>Basic Qualifications:<ul> <li>High school diploma, GED or equivalent certification</li> <li>At least 2 years of customer service or call center experience</li> <li>At least 1 year of Google Suite or Microsoft Office experience</li> </ul>Preferred Qualifications:<ul> <li>At least 3 years of customer service or call center experience</li> <li>At least 6 months of experience in the financial industry</li> </ul>Work from Home Technology Requirements<ul> <li>Secure home office environment that is free from background noise and distractions</li> <li> Reliable private internet connection that is not supplied via cellular data or hotspot is required <ul> <li>A private network that is password protected where you have ownership or line of site sight to every device on the network</li> <li>Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)</li> <li>Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions</li> <li>ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred </li> <li>To validate ISP speeds from a Chrome browser, go to <a href="http://www.google.com/" target="_blank">www.google.com</a>, type Speed Test and run from the Google landing page </li> </ul> </li> <li>Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met</li> </ul>Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.Work from Home Location RequirementsThis role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $43,680 - $43,680 for Customer Service Coordinator Richmond, VA: $43,680 - $43,680 for Customer Service Coordinator Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Work From Home Customer Service Coordinator- CX Solutions

Work from Home - Fraud Identity Case Coordinator - Fraud and Disputes Operations<h2>More Than Just a Bank, More Than Just a Career</h2>Your Voice is our voice. We’ll champion you.The best people listen and then say, “How can I help?” That’s what we do at Capital One. It’s how we take care of our customers. It’s how we’re changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people to people. And we’ll have your back every step of the way. That’s life at Capital One. <h2>More Than Just Training, More About You</h2>At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you’ll find that successful associates at Capital One will:<ul> <li>Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change</li> <li>Demonstrate a strong customer focus rooted in empathy</li> <li>Communicate effectively with peers, management and customers</li> <li>Exercise good judgment and independent decision-making skills</li> <li>Demonstrate exceptional listening, questioning, call control, and de-escalation techniques</li> <li>Be proactive, have effective time management and organizational skills</li> <li>Display dependability with a solid attendance record</li> <li>Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)</li> </ul><h2>Compensation</h2><ul><li>$21 per hour</li></ul><h2>More Benefits, More Health, More Wealth, and More Life</h2>Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.<ul> <li>Medical, Dental, Vision, Prescription coverage Day 1</li> <li>Flexible Schedule Options</li> <li>Paid Time Off</li> <li>Wellbeing offerings such as backup childcare and Mental Wellness support</li> <li>Tuition Reimbursement</li> <li>Paid Training and Development offered quarterly</li> <li>Flexible Spending Account</li> <li>Life Insurance </li> <li>Disability Insurance</li> <li>401 K and Stock Purchase Plan</li> </ul>“At Capital One, we strive to attract the best people to give them the opportunity to be great.” - Rich D. Fairbank, Chairman, Founder and CEOWe believe in the Power of one<a href="https://www.capitalonecareers.com/work-and-culture#anchor-impact" target="_blank">Work &amp; Culture at Capital One</a>Basic Qualifications<ul> <li>High School Diploma, GED, or equivalent certification</li> <li>At least 2 years Customer Service or Call Center experience</li> <li>At least 1 year of experience using Google Suite or Microsoft Office</li> </ul><h2>Preferred Qualifications</h2><ul> <li><h2>At least 3 years Customer Service or Call Center experience</h2></li> <li>At least 6 months of experience in the Financial Industry </li> <li>At least 1 year of Fraud or Disputes experience</li> </ul>Work from Home Technology Requirements<ul> <li>Secure home office environment that is free from background noise and distractions</li> <li> Reliable private internet connection that is not supplied via cellular data or hotspot is required <ul> <li>A private network that is password protected where you have ownership or line of site sight to every device on the network</li> <li>Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)</li> <li>Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions</li> <li>ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred </li> <li>To validate ISP speeds from a Chrome browser, go to <a href="http://www.google.com" target="_blank">www.google.com</a>, type Speed Test and run from the Google landing page </li> </ul> </li> <li>Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met</li> </ul>Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.Work from Home Location RequirementsThis role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $43,680 - $43,680 for Fraud Recovery Coordinator Richmond, VA: $43,680 - $43,680 for Fraud Recovery Coordinator Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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