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<h1>Support Engineer - Compass</h1> Support | Remote, India | Remote, Remote | Full-Time <a href="https://careers-apac-atlassian.icims.com/jobs/15759/support-engineer---compass/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your future team Our Cloud Support team is passionate about providing support and product expertise to our customers. You will report to a local Support Manager while operating in a global team with colleagues from different regions working to improve our capabilities and service quality for our cloud customers using Compass and Jira Product Discovery (JPD). What you'll do <ul> <li>Resolve customer configuration issues and responding to customer questions, focusing on a positive experience for them using Atlassian Cloud products, Compass and Jira Product Discovery (JPD). You may be asked to help support other Cloud products as the product portfolio evolves.</li> <li>You will guide collaborative discussions within the Team, challenge thought processes, help develop or adopt new team capabilities, and encourage peers to see them through.</li> <li>Use internal technical expertise – including your peers, mentors, knowledge base articles, Community forums, and other tools – to provide the most effective solutions to customer issues.</li> <li>Understand customer use cases, perform troubleshooting, and develop workarounds to product bugs.</li> <li>Periodically collaborate to develop and implement operational improvements. Also, you may be asked to represent Atlassian at events (Technical conferences, Meetups).</li> </ul> Your background <ul> <li>Have at least three (3) years of customer or technical support experience.</li> <li>Have experience in self-guided initiative, and perseverance in a globally distributed support operations team.</li> <li>Is proficient in written English and comfortable providing support through (e.g., email, Slack) and verbal (e.g., video conference, over the phone).</li> <li>Has working experience with Browser Developer Tools</li> <li>Have experience troubleshooting network issues.</li> <li>Experience how REST API works.</li> <li>Experience with Logging tools (e.g., Splunk, Logstash)</li> <li>Jira Software administration and GraphQL skills but not mandatory.</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-apac-atlassian.icims.com/jobs/15759/support-engineer---compass/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Support Engineer - Compass

<h1>Global Lead, Software Development Sales Strategy &amp; Performance</h1> Sales | San Francisco, United States | Remote, Remote | Austin, United States | Full-Time <a href="https://careers-americas.icims.com/jobs/16014/global-lead%2c-software-development-sales-strategy-%26-performance/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your future team At Atlassian, our mission is to empower our customers to thrive in the modern, digital economy. With a multi-billion-dollar software business, we serve over 300,000 paying customers and millions of users worldwide. Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone. From space missions and climate change, to bugs in code and remote equipment requests, no task is too large or too small with the right team, the right tools, and the right practices. As we enter the next wave of growth, we aspire to accelerate customer value realization through increasingly connected Atlassian solutions. We are looking for a seasoned strategic leader in [insert market] to join us in delivering profitable Enterprise performance and growth. This individual will understand the market and competitive landscape, shape market distribution strategies from demand gen through post sales for our direct and channel businesses, represent the voice of the customer back to stakeholders in product, co-own long range planning with stakeholders across the business, understand business performance and accelerate outcomes through implementation of measurable initiatives and programs. Join our global team dedicated to propelling Atlassian's success by accelerating the growth of one of our most rapidly expanding solutions! Atlassian’s business was build by and for software developers and - from Jira to the newest offerings in our product suite - continues to be a pillar to drive success for our customers. Despite major gains in cloud computing and AI, software teams across every industry face increased friction getting in the way of their ability to deliver value. The explosion of new cloud services, APIs, distributed teams, frameworks, and more, have created an environment where the rate of complexity is outpacing innovation. To address these challenges, Atlassian empowers organizations to take an end-to-end approach to world-class software development. <ul> <li>Drive Sales &amp; Success strategy (including direct and channel) for our Software Development market, building on deep market and competitive insights, feedback from cross-functional peers and quantitative assessment. You will define clear strategies for what we will and will not do in the face of uncertainty to build a sustainable value proposition in the market.</li> <li>Build and maintain deep cross-functional partnerships across Atlassian, including at the executive level. Co-drive long range planning with Marketing and Product counterparts (and deep input from Sales &amp; Success leadership).</li> <li>Engage with customers and represent the voice of the customer back to product and other stakeholders, including quantitative and qualitative insights. Work with core account teams to innovate when appropriate in the customer journey and engagement models.</li> <li>Monitor business performance and understand key drivers of KPIs across the end-to-end customer journey for Atlassian’s suite of Software Development offerings. Understand P&amp;L performance for individual products as well as solution area overall.</li> <li>Be accountable for strategies to accelerate performance or inject change, identify levers and implement plans. Where necessary, resolve prioritization conflicts with Sales &amp; Success leadership, Marketing and Product.</li> </ul> <ul> <li>15+ years of experience of a combination of general management, corporate development, management consulting / corporate strategy, business development, sales management or an equivalent field</li> <li>A strong track record of owning and delivering qualifiable business impact across the customer journey - from top of funnel through retention and growth</li> <li>Experience developing global pre- and post-sales strategy and coverage models for platform/multi-product SaaS businesses, including direct and channel motions</li> <li>Superlative first principles thinker, able to break down problems, diagnose the root cause(s), and design scalable solutions</li> <li>Analytics skills and the ability to define how best to approach complex problems: You know what questions to ask, what the data says, and what actions to take based on the results </li> <li>Excellent communication skills across the organization and up to executives</li> <li>Track record partnering in fast-paced ambiguous environments: you get that an organization is made up of very different parts with evolving needs. You are a strong influencer of other teams and spearhead cross-team initiatives.</li> <li>Demonstrated expertise and thought leadership within the Software Development market </li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $205,700 - $274,300 Zone B: $185,200 - $246,900 Zone C: $170,800 - $227,700 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16014/global-lead%2c-software-development-sales-strategy-%26-performance/job?mode=apply" target="_blank">Apply for this job</a>

Global Lead, Software Development Sales Strategy & Performance

<h1>Site Reliability Engineer, Trello</h1> Site Reliability Engineering | Remote, Americas | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/15478/site-reliability-engineer%2c-trello/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. As a Site Reliability Engineer at Trello, you’ll work on keeping everything running efficiently as we scale our infrastructure to support our more than 90 million Trello users while maintaining our 99.99% uptime target. The code you write and deploy into production will directly contribute to the scalability and resilience of Trello, and you will directly improve our user’s experience with the product. Key Responsibilities <ul> <li>Comfortable owning the infrastructure and pragmatically solving problems dealing with complex systems.</li> <li>Working with developers to support the latest features that we have in development, like Power-Ups, data pipeline improvements, and scalable microservices.</li> <li>Contributing your insights across the team to help us improve or re-architect existing systems for scale and extensibility.</li> <li>Contributing to new and existing compliance initiatives</li> <li>Participating in an on-call roster (1 week on / ~6 weeks off)</li> </ul> On your first day, you will have expertise in <ul> <li>Engineering microservices and tools across one or more programming languages (e.g. Go, Python)</li> <li>Automation and Infrastructure-as-Code projects and tooling (e.g. Ansible, Puppet, Terraform)</li> <li>Building and maintaining a continuous integration and delivery pipeline (e.g. Bamboo, Bitbucket Pipelines, Github Actions)</li> <li>Observability tools and methodology (e.g. logging, metrics, tracing) for highly available web services</li> <li>Designing and delivering AWS cloud-native infrastructure solutions</li> <li>Incident response and management in on-call rotation</li> <li>Focus on operational maturity and reliability with microservices</li> </ul> It's great, but not required to have: <ul> <li>Experience building and managing large scale, high impact systems on AWS or other cloud infrastructure</li> <li>Experience with large MongoDB cluster deployments</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $140,600 - $187,400 Zone B: $126,500 - $168,700 Zone C: $116,700 - $155,600 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/15478/site-reliability-engineer%2c-trello/job?mode=apply" target="_blank">Apply for this job</a>

Site Reliability Engineer, Trello

<h1>Principal TPM</h1> Engineering | San Francisco, United States | Remote, Remote | Mountain View, United States or Remote | Seattle, United States | Full-Time <a href="https://careers-americas.icims.com/jobs/15471/principal-tpm/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. [[AI Infra TPM]] Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $200,100 - $266,800 Zone B: $180,100 - $240,100 Zone C: $166,100 - $221,400 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15471/principal-tpm/job?mode=apply" target="_blank">Apply for this job</a>

Principal TPM

<h1>Senior Technical Support Engineering 2</h1> Support | Remote, Americas | Remote, Remote | Austin, United States | San Francisco, United States | New York, United States | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/16081/senior-technical-support-engineering-2/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. We are giving priority to candidates who can work PST hours (8 am-5 pm) as we aim to support across multiple timezones. You will be fully remote so If you have the flexibility to adapt to this schedule, we encourage you to apply! About the role If you love solving the deepest and most technical problems, enjoy working with all types of customers from around the world (startups to Fortune 500 corporations), and love variety, this job has what you’re looking for. Reporting to the Enterprise Support Manager for DevTools, your focus will be our Bamboo customers. You will be responsible for navigating between tickets, mentoring your team, and deescalating difficult situations with customers. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $121,900 - $131,700 Zone B: $109,700 - $118,500 Zone C: $101,200 - $109,300 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. What You'll Do <ul> <li>Resolve customer issues involving code error diagnosis, debugging, validation, and root cause analysis</li> <li>Write knowledge-base articles and documentation</li> <li>Technical escalation management</li> <li>Perform case reviews to identify trends and improvement areas and define action plans for support engineers</li> <li>Evaluate active tickets, manage workloads, projects, and monitoring queue health</li> <li>Build relationships with our development and product management teams to communicate the needs of our customers</li> <li>Advocate for our customers and influence product direction through customer feedback</li> </ul> Your background <ul> <li>5+ years in technical support role with Java/J2EE application troubleshooting</li> <li>You have experience configuring and troubleshooting Web application containers such as Tomcat, Jetty, etc.</li> <li>Experience with software development models (Agile, V-model, Waterfall) and methodologies (DevOps, RAD, Scrum, TDD, FDD)</li> <li>Experience with Version Control Systems such as git, Mercurial, and SVN</li> <li>Experience with continuous integration and delivery</li> <li>Advanced experience with relational database with most common RDBMS (Postgres, Oracle, mySQL).</li> <li>Advanced proficiency in operating systems (Linux, OSX, Windows), REST APIs, LDAP</li> <li>Scripting languages (Bash/sh)</li> <li>Networking (protocols, proxies, firewalls, authentication, and authorization)</li> <li>JVM analysis using thread dumps, heap dumps, and garbage collector logs</li> <li>Cloud platforms (AWS, Azure)</li> <li>Containerization (Docker, Kubernetes)</li> </ul> <a href="https://globalcareers-atlassian.icims.com/jobs/16081/senior-technical-support-engineering-2/job?mode=apply" target="_blank">Apply for this job</a>

Senior Technical Support Engineering 2

<h1>Chief of Staff</h1> Enterprise Business Services | San Francisco, United States | Remote, Remote | Full-Time <a href="https://careers-americas.icims.com/jobs/13645/chief-of-staff/job?mode=apply" target="_blank">Apply for this job</a> The Chief of Staff (CoS) is a critical role that combines strategic leadership and operational excellence to be a trusted advisor and leader for their team. The role at Atlassian is aligned to support senior leaders* and requires either previous experience in a relevant domain ,or demonstrated aptitude to advise in a new domain. While some specific responsibilities will vary based on the team they support, Chiefs of Staff at Atlassian are expected to impact the organization in the following ways (in no particular order): <ul> <li>Prioritization: ensures the leader(s) are focusing on the most important priorities for the day/week/month, helps create bandwidth by representing leader(s) in key meetings in their stead, keeps leaders accountable for commitments, while helping keep reports accountable for results.</li> <li>Amplifier: amplifies the team by helping the team become more effective and being responsible for executing special projects. Examples can include investigating root causes of departmental challenges and connecting teams to solve them, drafting strategy for growth, scale, or evolution, and leading cross functional initiatives.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $191,900 - $255,900 Zone B: $172,800 - $230,300 Zone C: $159,300 - $212,400 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. <h3>About you:</h3> <ul> <li>You thrive on the success of the team, as well as your fellow team members</li> <li>You are attentive to detail, meticulously organized</li> <li>You are an experienced collaborator and a great communicator</li> <li>You are passionate about customers and operations and ready to help us take the Workplace Experience Team to new heights</li> <li>You are keen to be an individual contributor but have the confidence to run cross-functional project teams</li> </ul> <h3>In this role you will:</h3> <ul> <li>Run high-visibility projects (which range from analytics deep dives, customer insights, operational efficiency, change management, team off-sites, and annual planning)</li> <li>Enable the team to prioritize and get after what is most impactful for our customers, and identifying any roadblocks that might get in the way</li> <li>Ensure the team is a smoothly running engine, with team wellness and high engagement at the core, enabling healthy team collaboration, efficient project management, robust data and reporting, and effective stakeholder communication</li> </ul> <h3>On your first day, we'll expect you to have:</h3> <ul> <li>15+ years of relevant professional experience in program and operational management</li> <li>Experience turning a strategy into executable plans and driving high visibility projects</li> <li>An analytic prowess, drive to support decisions with data, and the ability to make data digestible to varied audiences (big data, financial models, etc.)</li> <li>Experience in diagnosing pain points for teams, moving them to good, and going the extra mile to ensure they are great</li> </ul> <a href="https://careers-americas.icims.com/jobs/13645/chief-of-staff/job?mode=apply" target="_blank">Apply for this job</a>

Chief of Staff to Head of Data

<h1>Support Engineer - Jira</h1> Support | Remote, India | Remote, Remote | Full-Time <a href="https://careers-apac-atlassian.icims.com/jobs/15757/support-engineer---jira/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities <ul> <li>Own, solve complex customer technical issues, using collaboration, troubleshooting best practices, transparency with different teams, maintain updates on the case.</li> <li>Error diagnosis (code review if needed), debugging, validation, and root cause analysis.</li> <li>Enable replication of issues to verify product-related bugs.</li> <li>Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer/ engineer experience.</li> <li>Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)</li> <li>Provide technical leadership and mentoring for Support Engineers.</li> <li>Be the primary contact for local escalation management for the expertise acquired within a product domain, and to provide resolution.</li> </ul> Experience <ul> <li>3+ years of experience in Technical Support, Software Services, and system administration for a large end-user community</li> <li>Track record to de-escalate difficult situations with customers, working with executive levels, while working on tickets and mentoring your team.</li> <li>Experience mentoring other support engineers to grow their technical and troubleshooting skills.</li> <li>Have supported customers over email, phone, and screen-shares.</li> <li>Experience working in a high case volume environment</li> <li>Coordinate training for new hires and conducting training using the skill gap analysis.</li> </ul> Must have Skills: <ul> <li>Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.</li> <li>Experience with APIs and REST calls.</li> <li>Usage of Browser dev tools, frontend troubleshooting, and HAR File analysis.</li> <li>Experience working with Splunk searching, monitoring, and analysing machine-generated data via a Web-style interface or similar tools.</li> <li>An understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.</li> <li>Understanding Java-based apps, being able to analyse/troubleshoot Java-based exceptions.</li> <li>Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.</li> <li>Familiarity with Cloud technologies</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-apac-atlassian.icims.com/jobs/15757/support-engineer---jira/job?mode=apply" target="_blank">Apply for this job</a>

Support Engineer - Jira

<h1>Senior Product Manager - Confluence AI</h1> Product Management | San Francisco, United States | Remote, Remote | Full-Time <a href="https://careers-americas.icims.com/jobs/16033/senior-product-manager---confluence-ai/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your future team and role As a Senior Product Manager on the AI team for our Confluence product, you will play a pivotal role in driving the development and integration of cutting-edge AI technologies into Confluence, empowering our users to work smarter, more efficiently, and more collaboratively. Your customers are end users as well as internal feature teams who will leverage your work to implement AI at scale. In this role, you will: <ul> <li>Lead the strategy and roadmap for AI initiatives within Confluence</li> <li>Work with a cross-functional team of engineers, designers, data scientists, and other discipline leads to deliver high-quality AI functionality and features to end users</li> <li>Collaborate closely with internal Confluence teams to support the integration of AI capabilities into their feature development process, ensuring alignment with AI program goals and coherence of experiences</li> <li>Work closely with partner teams, including central platform teams, to align on vision, strategy, and execution plans for AI initiatives across Atlassian products</li> <li>Define key results (KRs) and metrics to measure the success and impact of AI features, and use data-driven insights to iterate and improve</li> <li>Meet regularly with customers to gather feedback and requirements, and to obtain a deep understanding of customer pain points</li> <li>Stay informed about industry trends, emerging technologies, and competitive landscape related to AI and machine learning, and leverage this knowledge to drive innovation within Confluence</li> <li>Act as a subject matter expert on AI technologies and methodologies, providing guidance and mentorship to team members and stakeholders</li> <li>Communicate effectively with stakeholders at all levels of the organization, including executive leadership</li> </ul> Your background: <ul> <li>6+ years of experience in product management, with a focus on AI, machine learning, or related technologies</li> <li>Proven track record of successfully leading cross-functional teams to deliver complex software projects and successfully iterating on functionality through experimentation</li> <li>Strong understanding of AI and machine learning concepts, with experience in applying these technologies to real-world products and solutions.</li> <li>Excellent communication and interpersonal skills, with the ability to convey complex ideas to both technical and non-technical stakeholders</li> <li>Demonstrated ability to thrive in fast-paced environments with high levels of ambiguity, where priorities may shift rapidly and flexibility is essential for success.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $162,000 - $216,000 Zone B: $145,800 - $194,400 Zone C: $134,500 - $179,300 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16033/senior-product-manager---confluence-ai/job?mode=apply" target="_blank">Apply for this job</a>

Senior Product Manager, Confluence AI

<h1>Senior Principal Engineer - Atlassian Ecosystem and Marketplace</h1> Engineering | Remote, India | Remote, Remote | Full-Time <a href="https://careers-apac-atlassian.icims.com/jobs/15902/senior-principal-engineer---atlassian-ecosystem-and-marketplace/job?mode=apply" target="_blank">Apply for this job</a> The Atlassian Ecosystem and Marketplace organization enables our customers to do more with Atlassian products by giving them options to choose trusted applications developed specifically for enhancing the productivity of the customers or build their own custom applications tailored for their own needs. The builders of the applications use the rich extensibility options available to unleash their creativity and extend the Atlassian products. They can also choose to publish the applications on Atlassian Marketplace to showcase their creativity and also turn it into a monetization opportunity. We are hiring for a senior principal engineer who has deep engineering background building solutions that builders can use to be most successful. The individual in this role will do so by working alongside other senior technical leaders in Atlassian in building the long term architecture that is scalable and flexible to grow and adapt to a large spectrum of builders outside Atlassian. You are an ideal candidate if you care deeply about builder productivity and brining simple to use powerful solutions to other builders. Solutions you have built in the past serve developers and also non-developers through low code or no code toolsets. You are fearless in experimenting and learning from failures. What you'll do <ul> <li>Shape the forward-looking technical direction and long-term architecture for Ecosystem and Marketplace</li> <li>Collaborate with product, engineering and design leaders to understand and influence the broader department level long term strategy</li> <li>Ensure that the technical strategy you build is aligned with the technical strategy of Atlassian products and platforms</li> <li>Partner with principal engineers and architects from other teams and drive exploration of large-scale projects spanning multiple teams in Enterprise</li> <li>Provide pragmatic and balanced advice to the engineering leaders to invest in the long term architecture while also servicing the current systems with high quality</li> <li>Improve, through example, the quality of software construction and meaningful code reviews in an agile environment.</li> <li>Be a role model for, and influence a large team of engineers at multiple seniority levels all the way from grads to principal engineers, and mentor engineers across the teams.</li> <li>Be influential within your team and work with peers and senior leaders to define and revise the standards for operational excellence across Atlassian.</li> <li>Mentor, hire and develop other engineers.</li> </ul> Your background <ul> <li>10+ years of experience building software, with 4+ years in an architect/principal role working across teams</li> <li>Broad experience architecting, designing, and building large-scale systems with multiple dependencies.</li> <li>Passion for building quality solutions and up-keeping quality standards.</li> <li>Success with building, expressing, and pitching a technical vision to stakeholders.</li> <li>Experience with collaboration with an ecosystem of teams</li> <li>Success with leading the long-term strategy for software architecture</li> <li>Experience with building and operating large scale, high availability, high reliability services</li> <li>Experience in operational requirements and common challenges of software systems</li> <li>Experience working on developer productivity initiatives.</li> <li>Experience working on security and compliance-related features.</li> <li>Proficiency in spoken and written English</li> <li>Optional, but preferred if you have prior experience in building platforms for other developers and non-developers.</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-apac-atlassian.icims.com/jobs/15902/senior-principal-engineer---atlassian-ecosystem-and-marketplace/job?mode=apply" target="_blank">Apply for this job</a>

Senior Principal Engineer - Atlassian Ecosystem and Marketplace

<h1>NA - this req needs to be transferred</h1> Atlassian Corporate Engineering (ACE) | Seattle, United States | Remote, Remote | Full-Time <a href="https://careers-americas.icims.com/jobs/16040/na---this-req-needs-to-be-transferred/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. [[INSERT JOB DESCRIPTION HERE]] NA NA <a href="https://careers-americas.icims.com/jobs/16040/na---this-req-needs-to-be-transferred/job?mode=apply" target="_blank">Apply for this job</a>

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