field_remote_option

field_job_occupational_field_parents_all

job_organization_name

job_upgrade_is_featured

<h1>Support Engineer - Jira</h1> <a href="https://careers-apac-atlassian.icims.com/jobs/15758/support-engineer---jira/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities <ul> <li>Own, solve complex customer technical issues, using collaboration, troubleshooting best practices, transparency with different teams, maintain updates on the case.</li> <li>Error diagnosis (code review if needed), debugging, validation, and root cause analysis.</li> <li>Enable replication of issues to verify product-related bugs.</li> <li>Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer/ engineer experience.</li> <li>Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)</li> <li>Provide technical leadership and mentoring for Support Engineers.</li> <li>Be the primary contact for local escalation management for the expertise acquired within a product domain, and to provide resolution.</li> </ul> Experience <ul> <li>3+ years of experience in Technical Support, Software Services, and system administration for a large end-user community</li> <li>Track record to de-escalate difficult situations with customers, working with executive levels, while working on tickets and mentoring your team.</li> <li>Experience mentoring other support engineers to grow their technical and troubleshooting skills.</li> <li>Have supported customers over email, phone, and screen-shares.</li> <li>Experience working in a high case volume environment</li> <li>Coordinate training for new hires and conducting training using the skill gap analysis.</li> </ul> Must have Skills: <ul> <li>Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.</li> <li>Experience with APIs and REST calls.</li> <li>Usage of Browser dev tools, frontend troubleshooting, and HAR File analysis.</li> <li>Experience working with Splunk searching, monitoring, and analysing machine-generated data via a Web-style interface or similar tools.</li> <li>An understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.</li> <li>Understanding Java-based apps, being able to analyse/troubleshoot Java-based exceptions.</li> <li>Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.</li> <li>Familiarity with Cloud technologies</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-apac-atlassian.icims.com/jobs/15758/support-engineer---jira/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Support Engineer - Jira

<h1>Platform Partnership GTM Program Lead, AWS</h1> <a href="https://careers-americas.icims.com/jobs/16854/platform-partnership-gtm-program-lead%2c-aws/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. <h2>Job Description</h2> Our Channel Go-to-Market (“GTM”) team is comprised of people with backgrounds in channel ecosystems and technology. We architect and build channel cloud initiatives and programs to enable our Partners to stand out in a competitive market, drive revenue growth and advance Atlassian’s channel capabilities and capacity. The Platform Partnerships GTM Program Lead, AWS is a change agent with a proven track record of driving differentiated value from partnerships through guiding, advocating and building GTM channel cloud initiatives supported by cross-functional teams. At Atlassian, you will work closely with our channel, sales and operational teams to identify GTM initiatives, prioritize work and create an integrated portfolio of Atlassian + AWS channel initiatives and programs to accelerate channel revenue and drive differentiated value. The ideal candidate should possess a diverse skill set, including exceptional communication and social skills, as well as technical and GTM proficiency. The role requires a proven track record in cross-team collaboration, program &amp; project management, and execution capabilities. There will be a balance of strategic process thinking, creative ideas and problem-solving, and rolling up their sleeves to resolve tactical issues. <h3>What we want to get done:</h3> <ul> <li>Drive Atlassian + AWS channel cloud initiatives and programs across a dynamic team of Atlassian sellers, partners, marketing and operational support teams to deliver key results</li> <li>Establish a framework for managing a portfolio of AWS + Atlassian channel cloud strategic initiatives and prioritize deliverables</li> <li>Drive partner and Atlassian field readiness by developing a co-sell assets and enablement (AKA field ready kit) for AWS account managers, Atlassian partners and prospective customers</li> <li>Aide in the AWS + Atlassian strategic partnership design and drive cross-functional alignment to ensure channel GTM initiatives are on track to deliver quarterly and yearly OKRs.</li> <li>Establish rhythm of the business by regularly preparing and presenting business reviews to senior leadership, communicate initiative progress and dependencies, and provide recommendations.</li> <li>Collect and manage feedback from channel partners and sellers on the initiatives and programs to effectively implement a Atlassian + AWS GTM roadmap of initiatives to support Atlassian's objectives for key solution verticals.</li> <li>Collaborate with channel managers, marketing, sales, operations, and technical teams at all levels within the company to help identify, design, and implement business processes necessary to implement a successful partner solution offerings program</li> </ul> <h3>Required Skills:</h3> <ul> <li>Minimum 7 years in Strategy Consulting and/or Sales/Business Operations, ideally within a high-growth technology company.</li> <li>A solid understanding of Marketplace, Channel Partner business models and what roles Partners can play to help solution, sell, and add services with software and SaaS products.</li> <li>Excellent communication, organizational, analytical and interpersonal skills working with executive leadership internally and with channel partners. The role requires a proven track record in messaging/positioning, program management, and broad execution capabilities. A requirement is to motivate, leverage, and manage internal teams on a project basis in order to accomplish the program strategy. </li> <li>Experience driving business plans, financial models, and data &amp; analytics to justify programs and roadmap. </li> <li>Partner communications experience through partner portals, social, email, etc.</li> <li>A desire to communicate through dashboards, reports, and charts to communicate and inform your team on progress of initiatives.</li> <li>A track record of success leading channel programs and teams, but also are open to learning how to be successful in Atlassian’s unique business model. </li> <li>Excellent communication skills and executive presence.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $163,100 - $217,400 Zone B: $146,800 - $195,700 Zone C: $135,400 - $180,500 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16854/platform-partnership-gtm-program-lead%2c-aws/job?mode=apply" target="_blank">Apply for this job</a>

Platform Partnership GTM Program Lead, AWS

<h1>Principal Machine Learning System Engineer</h1> <a href="https://careers-americas.icims.com/jobs/16641/principal-machine-learning-system-engineer/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your future team The Central AI org is part of the larger Atlassian Intelligence program. Its purpose is to accelerate AI innovation across all our products and platform, provide cohesive AI experiences and setup up an Atlassian AI infrastructure for the future. While it's anticipated that the majority of AI-driven initiatives will be developed and executed by federated product teams within Atlassian, the role of Central AI is pivotal to this process. Central AI is tasked with constructing the underlying infrastructure and capacities, which are crucial for the seamless integration and optimal functionality of AI across various departments. By doing so, Central AI ensures that different teams within the organization do not work in silos but have access to a unified foundation that promotes efficiency and collaboration. Additionally, Central AI is responsible for developing some of the core shared experiences typical in the AI domain, such as search, knowledge discovery and conversation. As a Senior Software Engineer in the Central AI team, you will build and maintain the core infrastructure to allow machine learning engineers and data scientists to develop, train, evaluate, deploy, and operate Machine Learning models and pipelines. You will use your software development expertise to solve difficult problems, tackling complex infrastructure and architecture challenges. You will have the opportunity to lead other engineers to drive involved projects from technical design to launch. You will also collaborate with other teams and internal customers to set expectations, gather input and communicate results. On your first day, we’ll expect you to have <ul><li>5+ years of experience as a software developer. </li></ul> <ul><li>Fluency in at least one modern object-oriented programming language (preferably Java/Kotlin and Python). </li></ul> <ul><li>Experience with Continuous Delivery and Continuous Integration. </li></ul> <ul><li>Experience building and operating large scale distributed systems using Amazon Web Services (S3, Kinesis, Cloud Formation, EKS, AWS Security and Networking). </li></ul> <ul><li>Experience with distributed large-scale data processing (preferably Apache Spark). </li></ul> <ul><li>Basic understanding of Machine Learning projects lifecycle. </li></ul> It would be great, but not required if you have <ul><li>Expert-level with search platform, deep learning training/inference platform. </li></ul> <ul><li>Experience with Databricks. </li></ul> <ul><li>Experience with scaling and deploying Machine Learning models. </li></ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $229,300 - $305,700 Zone B: $206,300 - $275,100 Zone C: $190,300 - $253,700 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16641/principal-machine-learning-system-engineer/job?mode=apply" target="_blank">Apply for this job</a>

Principal Machine Learning System Engineer

<h1>Manager, Account Associates - Loom</h1> <a href="https://globalcareers-atlassian.icims.com/jobs/16382/manager%2c-account-associates---loom/job?mode=apply" target="_blank">Apply for this job</a> Atlassian's acquisition of Loom in 2023 marks a significant step in our mission to unleash the potential of every team. With over 1 billion knowledge workers seeking improved methods for planning, tracking, and executing their tasks daily, the demand for effective collaboration tools has never been greater. The shift towards distributed work has intensified the need for solutions that enable teams to operate asynchronously across various geographies and time zones. This is precisely where Loom plays a crucial role. The Loom Account Associates team is comprised of curious, proactive, empathetic, and fun-loving renewal specialists. We have shared team performance metrics and goals to encourage collaboration and partnership. Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our non-traditional sales model. Our team drives renewal strategies that engage clients and keep the churn rates low. We uncover upgrade, expansion, and migration opportunities by aiming to understand our customer’s goals and then sharing how Atlassian's solutions can help achieve them. Every Account Associate bridges the gap between sales and customer success by collaborating with account teams to support strategic account planning, verifying pricing and license expiration dates, and sharing feedback on the growing needs of a customer. <h3>Job Description</h3> We are looking for an experienced manager who can develop, champion, and motivate a team of highly-skilled Account Associates, responsible for the health and retention of our Loom customers. You will be the founding leader of the Loom Account Associates team as part of Loom's integration into the Atlassian go-to-market team. You are a creative and strategic thinker responsible for helping to define the team’s direction and strategy. You will be accountable for team performance, revenue forecasting, and balancing prioritization amidst a complex ownership footprint, as well as staffing, onboarding, and up-skilling the team. Success will be dependent on your ability to work cross-functionally with Sales leadership on execution and strategy and collaborate effectively with other key customer-facing teams (Sales and Customer Success). You are the voice for the team, helping to escalate and remove blockers where needed so your team can do their best work and provide an ideal customer experience. You will report directly to the Head of Account Associates, Solutions. We are looking for someone who possesses strong leadership skills, with the ability to motivate and inspire staff and adapt to change. You must be an adept planner, results-driven, and possess an innate ability to empathize with Atlassian stakeholders, solution partners, and customers. We want a team player who can demonstrate both strong leadership skills and humility in an organization that prides itself on its open, honest, and supportive culture. You have over five years of management experience with a track record of achieving revenue goals. You will play a critical part in helping us build our next-generation enterprise business model globally. <h3>More about you</h3> <h4>On your first day, we'll expect you to have:</h4> <ul> <li>Five to 10 years of renewals, sales, and or account management/customer success experience, ideally with three-plus years managing revenue-impacting teams focused on Enterprise customers (Eight-plus total years of experience)</li> <li>A tendency to operate daily with a sense of urgency, an affinity for problem-solving, and strong analytical capabilities</li> <li>Experience with forecasting revenue and performance management</li> <li>Experience with change management and implementing better approaches to address opportunities</li> <li>Experience in business process integration</li> <li>Negotiation skills including active listening, objection handling, empathy, building trust, and emphasizing value</li> <li>Experience in coaching and developing people</li> <li>Experience in hiring and onboarding team members</li> <li>Ability to operate autonomously</li> <li>Ability to effectively interact and communicate with various levels of management</li> <li>Ability to balance multiple projects and initiatives running concurrently, effectively multi-tasking while working with cross-functional teams</li> <li>Ability to demonstrate sound reasoning with clarity around why you made specific decisions and choices throughout your career</li> </ul> <h3>More about our team</h3> The Account Associates team is focused on maximizing revenue retention with a focus on upgrade and expansion efforts while providing a seamless customer experience that ensures continued health and loyalty. The team is comprised of hard-working, passionate, and fun-loving Account Associates specializing in Atlassian's full suite of products and services. We have shared performance metrics and goals to inspire collaboration and teamwork, but above all, we believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our non-traditional retention model. <h4>Compensation</h4> At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $127,600 - $170,100 Zone B: $114,800 - $153,100 Zone C: $105,900 - $141,200 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. <h4>Our perks &amp; benefits</h4> Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. <h4>About Atlassian</h4> At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/16382/manager%2c-account-associates---loom/job?mode=apply" target="_blank">Apply for this job</a>

Manager, Account Associates - Loom

<h1>Lead People Insights Partner</h1> <a href="https://careers-americas.icims.com/jobs/16631/lead-people-insights-partner/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian is hiring a Lead People Insights Partner to join our People Insights team, a cross-disciplinary group of analysts, data scientists, behavioral scientists, researchers and business partners, who use data and research to inform strategic and operational issues facing our leaders, teams, and people. This role will be responsible for collaborating with business and people leaders across Atlassian to understand the people insights needed to make decisions, and collaborating with others on the People Insights team to deliver. You will report to the Head of People Insights Partners. In this role, you will: <ul> <li>Deeply understand the needs of our business stakeholders, translate those needs into analytical and research projects, and deliver science-backed insights and recommendations to drive action</li> <li>Collaborate with behavioral scientists, data scientists and others to deliver insights in a way that is scalable, meets stakeholder needs and is actionable.</li> <li>Act as a subject matter expert to business leaders on high priority projects tied to company objectives.</li> <li>Take complex analyses and insights and present them in a way that is digestible and relevant to your stakeholders with behavioral scientists, business partners and others to understand the people insights needed to drive decision making at Atlassian, and design products and insights in a way that motivates and inspires action.</li> <li>Learn from and collaborate with other Insights partners, as well as mentor others on the team.</li> </ul> Qualifications Minimum Qualifications / Your background: <ul> <li>Six or more years of experience working in People Analytics, Talent Management, Organizational Development and/or Consulting to organizations</li> <li>Strong understanding of the HR landscape (e.g., functions and processes) and existing challenges and best practices</li> <li>Proficiency in SQL AND another data manipulation programming language (e.g Python, R)</li> <li>Expertise at telling stories with data and familiarity with at least one visualization tool (e.g. Tableau, R-Shiny, Microstrategy, SAP Business Objects, Looker, etc.)</li> <li>5+ years of experience working with people data (e.g., survey data, HR data, psychological study data, human behavior data) in an applied setting</li> <li>Proven ability to translate data into compelling and easy-to-understand insights, stories, and narratives that resonate with a non-technical audience</li> <li>Experience driving projects or programs which have had proven impact on business strategy and performance through your analytics skills</li> <li>A proven track record for crafting analysis into well-written and persuasive content</li> <li>Experience advising, presenting to and serving as a thought partner to senior executives</li> <li>Strong cross-functional collaboration skills</li> </ul> Desirable Qualifications <ul> <li>Understanding of advanced statistical methods (e.g., could include: regression, cluster analysis, HLM, social network analysis, text analysis, longitudinal methods, etc.)</li> <li>An understanding of the SaaS business model and key metrics</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $173,600 - $231,500 Zone B: $156,200 - $208,300 Zone C: $144,100 - $192,100 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16631/lead-people-insights-partner/job?mode=apply" target="_blank">Apply for this job</a>

Lead People Insights Partner

<h1>Senior Business Analyst - Service Enablement</h1> <a href="https://careers-americas.icims.com/jobs/15762/senior-business-analyst---service-enablement/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Are you excited by the challenge of scaling a fast-growing company by using insights and analytics to influence product decisions and the business direction? In this role, you will investigate the most pressing challenges and decisions points Atlassian has in scaling its solutions to 100 million users. We’re growing quickly, so being a fast learner and adaptable to innovative approaches and technologies are the keys to success. <h3>What you will do:</h3> In this role, you will champion our customers, become a trusted partner to Product &amp; Engineering teams, and help scale the business by guiding the development of our products that our customers will love. You will dive deep into our data to identify, pitch, advocate for, and partner on meaningful improvements to Atlassian’s products that will reduce friction for our customers. You will collaborate with our Product teams on change to ensure that our Support Engineers are prepared, and change is adopted by our customers successfully. You’re part analyst, part product manager, and part program manager. You’re strategic, tactical, and also relationship- and data-driven <h3>On day one you'll have the following experience:</h3> <ul> <li>3+ years of relevant experience with a proven ability as an analyst in software development, service delivery, or customer support</li> <li>You have business insight and the ability to map business challenges to data</li> <li>Experience analysing data, preferably using SQL</li> <li>Strong written, verbal communication and presentation skills</li> <li>Experience writing influential business cases</li> <li>Proven track record of developing initiatives and using data to drive clear prioritization of issues</li> <li>Experience working with Product Managers and Software Developers</li> <li>Influencing stakeholders in order to enact change </li> </ul> <h3>You'll be passionate about the following:</h3> <ul> <li>Telling stories through data that resonate with executive leadership</li> <li>Actioning feedback to drive improvements in yourself</li> <li>Exhibiting curiosity, humor, drive, flexibility, empathy, and refusal to accept the status quo</li> <li>Championing our customers</li> <li>Attention to detail</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $144,900 - $193,200 Zone B: $130,400 - $173,900 Zone C: $120,300 - $160,400 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15762/senior-business-analyst---service-enablement/job?mode=apply" target="_blank">Apply for this job</a>

Senior Business Analyst - Service Enablement

<h1>Principal Strategist, Sales and Success (Rovo AI)</h1> <a href="https://globalcareers-atlassian.icims.com/jobs/16394/principal-strategist%2c-sales-and-success-%28rovo-ai%29/job?mode=apply" target="_blank">Apply for this job</a> Your future team Atlassian is seeking a Principal Strategist to drive the dynamic growth and adoption of our Rovo AI suite of solutions. This role will evaluate opportunities to drive revenue and value throughout the customer lifecycle, develop economic models and projections, and work cross-functionally with responsibility for overall program management for the Sales &amp; Success GTM teams. We are looking for a highly capable individual contributor who will partner closely with Sales and Success, Marketing, Product, Engineering and Revenue Operations teams. This individual should thrive in a fast-paced environment, evaluate challenges from multiple angles to cogently structure and implement plans, and be able to operate independently. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. What you'll do <ul> <li>Strategic Planning: Have a pulse on market trends, competitive landscape, and internal capabilities to identify growth opportunities and risks. Update strategic plans, target market and revenue impact as needed.</li> <li>Program Management: Develop and maintain program plan including scoping, milestone planning, identifying resource needs, managing timelines, determining program operating rhythm, championing change management, etc.</li> <li>Execution and Monitoring: Oversee the implementation of strategic initiatives and track progress against goals. Adjust plans as needed based on performance metrics and changing market conditions.</li> <li>Risk Mitigation: Manage dependencies and risks by implementing best practices to proactively address potential issues, pinpoint operational inefficiencies, and enhance overall processes.</li> <li>Analytics: Support development of economic models, including evaluation of financial forecasts, long-range planning, and propensity models. Establish and track key performance indicators (KPIs) to monitor and report on the business's progress. Create data visualizations to enhance stakeholders' understanding of the company's performance.</li> <li>Cross-Functional Leadership: Work cross-functionally to ensure strategies and tactics are integrated and executed effectively. Foster collaboration and communication across teams, with emphasis on supporting collaboration for customer engagements between GTM and R&amp;D teams.</li> <li>Stakeholder Engagement: Communicate strategic goals and initiatives to key stakeholders, including senior management. Execute tactical requests as needed and prepare and present reports on progress and outcomes.</li> </ul> Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. We encourage you to apply should you meet many of these requirements and have the ability and interest to develop the others. <ul> <li>Have 10+ years of experience in the high-tech industry in combination with program management, consulting, corporate strategy, business operations, with an emphasis on strategic program execution. </li> <li>Deep program management experience with success leading high-impact, cross-functional programs or projects with a strong sense of urgency and commitment.</li> <li>Exceptional critical thinking and analytic skills including evaluating risks and contingencies, developing structure in ambiguity, connecting the dots, and tackling difficult problems combined with the ability to prioritize and function well in a dynamic and matrix environment. </li> <li>Ability to develop financial models and analysis, demonstrate strong quantitative analysis skills. Have experience framing strategic choices based on well-grounded assumptions, using logic when data or market signals are limited. </li> <li>A self-starter with a willingness to roll up your sleeves and work across teams to accomplish goals, tasks, and deliver outcomes.</li> <li>Ability to influence and impact without authority and across multiple organizational altitudes through strong communication, collaboration, and presentation skills, with particularly strong executive-level verbal and written communication skills.</li> <li>Demonstrate leadership qualities throughout your work – taking ownership of challenges, supporting your colleagues, and setting the standard for quality in your deliverables.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $176,100 - $234,800 Zone B: $158,500 - $211,400 Zone C: $146,200 - $194,900 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/16394/principal-strategist%2c-sales-and-success-%28rovo-ai%29/job?mode=apply" target="_blank">Apply for this job</a>

Principal Strategist, Sales and Success (Rovo AI)

<h1>Senior Principal Technical Program Manager</h1> <a href="https://careers-americas.icims.com/jobs/16995/senior-principal-technical-program-manager/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. As part of the ACE team at Atlassian, your role will unlock the potential of every team within the company. The ACE team within Atlassian is responsible for delivering advanced technology and solutions that empower Atlassian teams to excel in their respective missions like <ol> <li>Power data driven decision making by developing innovative solutions including using AI/ML and other leading-edge technologies.</li> <li>Ensuring success of critical business decision-making processes by delivering enterprise-grade solutions across finance, commerce, people and workplace domains.</li> </ol> As a Technical Program Manager, reporting to a Head of TPM on the ACE team you will define product/program technical strategy. You will create long term vision for the team and associated roadmap for your areas of ownership and ensure buy in from stakeholders. You will leverage deep domain expertise and technical acumen to ensure successful delivery of large cross organization initiatives. You will demonstrate a comprehensive understanding of fundamental business challenges, shape technical requirements and collaborate with stakeholders to develop comprehensive solutions. You will utilize your technical expertise to influence solution architecture to meet the emerging needs of the business and contribute to programs and process across organizational boundaries <ul> <li>Analyze business objectives, customer needs, product adoption inhibitors and opportunities, industry trends, and based on these, in close collaboration with your stakeholders, define a long-term strategy and roadmap for your platform and product components.</li> <li>Understand business objectives and translate them into technical systems problems that need to be prioritized solved in the current business environment.</li> <li>Define specific systems programs and create a plan of action for realizing those programs. Such programs could be around capacity planning, migration efforts, high availability, network architecture, performance optimization, reliability improvements and more.</li> <li>Use your technical understanding of Atlassian and related systems to partner with and influence engineers and architects in making progress on these problems.</li> <li>Responsible for taking a systematic approach to engineering problems. This includes: prioritizing tasks, scoping out the project, defining objectives, and making consistent progress against each of these.</li> <li>Be accountable for the success of these technical programs by managing the entire lifecycle from initiation to forecasting, budgeting, scheduling, etc.</li> <li>Manage complex dependencies and projects with a broad scope across the company</li> </ul> <ul> <li>Experience leading TPM teams for well-respected technology companies that have become leaders in their space</li> <li>15+ years of leadership experience on software teams as an Engineer, Development Manager, or TPM Manager</li> <li>Strategic thinking and ability to understand business objectives to translate them into technical problems and programs.</li> <li> Technical understanding of systems involved. Willingness to develop domain expertise in the area they operate - storage, networking, authentication, capacity management, service deployments, etc. <ul><li>TPMs are not expected to write or read code, but are expected to understand system flows, block architectures, APIs and such.</li></ul> </li> <li>Experience defining and running end-to-end complex technical programs</li> <li>Strong leadership, organizational, and communication skills</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $230,900 - $307,800 Zone B: $207,800 - $277,000 Zone C: $191,600 - $255,500 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16995/senior-principal-technical-program-manager/job?mode=apply" target="_blank">Apply for this job</a>

Senior Principal Technical Program Manager

<h1>Principal Operations Program Manager Revenue Operations</h1> <a href="https://careers-americas.icims.com/jobs/16767/principal-operations-program-manager-revenue-operations/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. We are looking for a highly organized and strategic Program Manager who will partner with senior sales and success leadership. This role is essential in driving operational efficiency, supporting leadership, and enhancing business outcomes. The ideal candidate will streamline processes, improve decision-making, and ensure the smooth execution of key business reviews, communications, and cross-functional initiatives. Key Responsibilities: <ol> <li>Business Reviews: Lead and continuously improve monthly and quarterly business reviews, coaching leaders on content and presentation.</li> <li>Internal Communications: Partner with communications leads to drive global communications, fostering team engagement and cascading key information.</li> <li>Operational Leadership Effectiveness: Diagnose pain points and implement solutions to improve team effectiveness, decision-making, and access to information.</li> <li>Operational Cadence: Establish and manage key operational processes, such as leadership meetings and retrospectives, while continuously seeking improvements.</li> <li>Project &amp; Program Awareness: Keep leadership informed on projects or programs that may impact the business, providing proactive insights and updates.</li> <li>Leadership Support: Ensure leadership is prepared for program deadlines by coordinating necessary resources, information, and deliverables.</li> <li>Strategic Facilitation: Facilitate brainstorming sessions with functional leaders, guiding strategy development and crafting actionable plans.</li> <li>Complex Project Management: Lead or advise on complex strategic or operational projects, driving them from ideation to completion as needed.</li> </ol> Qualifications: <ul> <li>10+ years of experience in program management, business operations, or strategy roles, preferably at a senior level within a global organization.</li> <li>Proven track record of partnering with senior executives to drive strategic initiatives and operational improvements.</li> <li>Strong leadership capabilities, with experience coaching and influencing senior stakeholders on content, communications, and decision-making.</li> <li>Expertise in establishing operational cadences and processes, with the ability to drive continuous improvement.</li> <li>Experience leading complex, cross-functional projects from inception through execution.</li> </ul> Skills: <ul> <li>Strategic thinker with exceptional problem-solving and decision-making skills.</li> <li>Strong leadership presence and ability to manage and influence senior executives.</li> <li>Ability to diagnose organizational challenges and implement effective, scalable solutions.</li> <li>Excellent facilitation skills for leading brainstorming and strategy sessions.</li> <li>Strong project management skills, with a demonstrated ability to manage complex and high-impact projects.</li> <li>Outstanding communication and presentation skills, with experience in internal communications at a global level.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $164,400 - $219,200 Zone B: $148,000 - $197,300 Zone C: $136,500 - $182,000 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16767/principal-operations-program-manager-revenue-operations/job?mode=apply" target="_blank">Apply for this job</a>

Principal Operations Program Manager Revenue Operations

<h1>Senior Data Scientist</h1> Analytics &amp; Data Science | Seattle, United States | Remote, Remote | Full-Time <a href="https://careers-americas.icims.com/jobs/15042/senior-data-scientist/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. <h3>Your future team</h3> You will be part of a world-class Data Science team that leverages data to drive insights about our products and customers. The Data Science team partners with Product Managers/Researchers/ Engineers/Marketers/Designers/Privacy and Executive teams to drive and influence. They use a variety of analysis and data-science techniques to understand how Atlassian’s customers engage with our products and communications and, in doing so, identify, design, and measure the success of product investments. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $175,100 - $233,400 Zone B: $157,600 - $210,100 Zone C: $145,300 - $193,800 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. <h3>In this role, you will:</h3> <ul> <li>Collaborate on a variety of product and business problems with a diverse set of cross-functional partners and become a trusted strategic partner through the structure and clarity of your work.</li> <li>Apply technical expertise with quantitative analysis, experimentation, and the presentation of data to develop strategies for our business and help solve the business's biggest challenges.</li> <li>Focus on developing hypotheses through analytical approaches, different methodologies, frameworks, and technical approaches to test them.</li> <li>Define, understand, and test opportunities to improve the products and business and influence roadmaps through insights and recommendations.</li> <li>Partner with cross-functional teams to inform, influence, and execute strategy decisions</li> <li>Identify and measure the success of product efforts through forecasting and monitoring of key product metrics to understand trends.</li> <li>You will use data to shape product development, quantify new opportunities, identify upcoming challenges, and ensure the products we build bring value to people, businesses, and Atlassian.</li> </ul> <h3>Minimum Qualifications / Your background:</h3> <ul> <li>5+ Years of Experience in Data Science or related fields</li> <li>Proficiency in SQL AND another data manipulation programming language (e.g Python, R)</li> <li>Expertise at telling stories with data and familiarity with at least one visualization tool (e.g. Tableau, R-Shiny, Microstrategy, SAP Business Objects, Looker, etc.)</li> <li>Experience in applying statistical concepts (e.g. regressions, A/B tests, clustering, probability) to business problems</li> <li>Experience driving projects or programs which have had proven impact on business strategy and performance through your analytics skills</li> <li>Ability to craft analysis into well-written and persuasive content</li> </ul> <h3>Desirable Qualifications</h3> <ul> <li>7+ Years of Experience in Data Science or related fields OR 5+ Years of experience in Data Science along with a post-graduate degree or equivalent in a related field</li> <li>An understanding of the SaaS business model and key metrics</li> <li>Experience in developing insights for Chat, Search or LLM-based products</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15042/senior-data-scientist/job?mode=apply" target="_blank">Apply for this job</a>

166 Atlassian Jobs