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Atlassian

FP&A Program Manager - Headcount

<h1>Support Engineer Cloud SMB</h1> Support | Remote, India | Full-Time <a href="https://careers-apac-atlassian.icims.com/jobs/16026/support-engineer-cloud-smb/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Overview Our Cloud support team is highly passionate about providing support and product expertise to our Standard and Premium customers. As a Support Engineer, you will be providing support to customers through chat and by isolating, diagnosing, reproducing, and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. The candidate must be able to work EMEA business hours and also during weekends to support business needs. Responsibilities <ul> <li>Responsible for delivering world-class customer support experience through CHAT as the medium of support, with Atlassian</li> <li>Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams</li> <li>Escalate issues in a timely manner according to Standard Operating Procedures</li> <li>Create new knowledge base articles to capture new learning’s for reuse throughout the organization.</li> <li>Participate in technical communications within the Technical Support team to share best practices and learn about new technologies</li> <li>Focus on an area of technical specialization and attend technical training.</li> </ul> Competencies <ul> <li>Customer Orientation</li> <li>Effective communication</li> <li>Adaptability</li> <li>Team and Collaborative Working</li> <li>Learning aptitude</li> </ul> Qualifications Experience <ul> <li>1-3 years of experience in Technical Support, Software Services, and/or system administration for a large end-user community, preferably SaaS products.</li> <li>Has supported customers over chat, email, phone, and screen-shares.</li> <li>Experience working in a high case volume environment and ability to prioritize.</li> </ul> Must-Have Skills: <ul> <li>Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.</li> <li>Experience working with log searching, monitoring, and analyzing machine-generated data via a Web-style interface or similar tools.</li> <li>Experience with APIs and REST calls.</li> <li>Front-end troubleshooting skills and an understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.</li> </ul> Good to Have Skills: <ul> <li>Usage of Browser dev tools, HAR File analysis, Splunk.</li> <li>Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.</li> <li>Experience working in a Linux environment.</li> <li>Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP</li> <li>Familiarity with Cloud technologies, AWS will be a plus.</li> <li>Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions.</li> </ul> To learn more about working with the Support Team at Atlassian, check out our Support Team page! Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-apac-atlassian.icims.com/jobs/16026/support-engineer-cloud-smb/job?mode=apply" target="_blank">Apply for this job</a>

Support Engineer Cloud SMB

<h1>Senior Data Scientist, Workforce Analytics</h1> Analytics &amp; Data Science | Austin, United States | Remote, Remote | Remote, Americas | Full-Time <a href="https://careers-americas.icims.com/jobs/15727/senior-data-scientist%2c-workforce-analytics/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities Are you an analytics champion with a deep toolset who thrives on helping business partners strategize, understand, visualize and measure data-driven initiatives? Do you relish the opportunity to dive headfirst into large, end-to-end projects and make contributions across analytics, strategy and operations? Are you energized working closely with the business to turn data into beautiful, high impact visualizations to power leadership decisions? If so, this role is for you! As a Senior Data Scientist on our Talent Acquisition team, you will partner closely with key business leads, focus on some of the most exciting challenges Atlassian faces. Responsibilities In this role you will: <ul> <li>Work with a strong group of data scientists as we advance our core data artifacts to the next level (Tableau, Redash, etc.) functionally, aesthetically and operationally</li> <li>Develop strong collaborative partnerships with business and operations leaders</li> <li>Provide technical expertise in data visualization, deep business acumen, stakeholder engagement and operational insights via analysis</li> <li>Work with a cross functional team to drive improvement and efficiency in a rapidly scaling and dynamic customer support environment, bringing analytic capabilities and insights to bear</li> <li>Address business challenges, performance bottlenecks and growth opportunities with analytic solutions</li> <li>Playing the role of analytic visualization expert in cross functional teams, focused on measurement of new strategies or initiatives, sizing of opportunities, and understanding of complex systems; always with a mind towards actionable insights and business impact</li> </ul> Some skills and tools you'll use are: <ul> <li>Analytics: Data visualization, Statistics, data distributions, summary/aggregation methods, operational metric development, ongoing OKR measurement</li> <li>Tools: Tableau, SQL, Redash, R / Python, Excel, etc.</li> <li>Collaboration: Confluence, Jira</li> </ul> Qualifications Background: <ul> <li>You've been working with data for 5+ years and have a BS degree in Statistics, Mathematics, Economics, Computer Science or other quantitative field.</li> <li>You have experience in building business impacting analytic solutions and experience using data to influence business and operational teams. </li> <li>You’re know for producing clean, clear data visualizations that power decisions for senior stakeholders.</li> <li>You have strong communication skills (non-technical) and core tech skills.</li> <li>You love collaboration, working with other smart data professionals and acting both as a student and teacher with team members.</li> <li>To keep pace with our rapid growth you enjoy and are capable of learning new things quickly. You can take an ambiguous assignment and move rapidly to deliver iterative value. You use multiple tools and methods to find trends and correlations by mining data, and couple that with intuition and light-weight tests to prioritize how to drive forward on complicated problems.</li> <li>You have strong business acumen, love driving strategy, making big changes, and influencing others. You have a history of driving measurable impact in close collaboration with operational colleagues.</li> <li>You combine curiosity with critical thinking and good judgment, and like asking "why" to unravel a seemingly complex problem and get to the root cause.</li> <li>You know how to gather, document, and interpret business requirements; always knowing how to ask the ‘why’ underpinning all requests.</li> <li>You’re a senior ‘pillar of the team’, confident in your business acuity, analytics expertise and communication / coordination skills to push through ambiguity and up-skill those around you.</li> <li>When you encounter a problem you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise good judgment to drive ahead.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $152,200 - $202,900 Zone B: $137,000 - $182,600 Zone C: $126,300 - $168,400 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15727/senior-data-scientist%2c-workforce-analytics/job?mode=apply" target="_blank">Apply for this job</a>

Senior Data Scientist, Workforce Analytics

<h1>Lead Product Designer - Usability at Scale</h1> Customer Experience | San Francisco, United States | Remote, Remote | Full-Time <a href="https://careers-americas.icims.com/jobs/12667/lead-product-designer---usability-at-scale/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. This is a remote position. To help our teams work together effectively, this role requires you to be located in or adjacent to Pacific Time Zone. Your future team We're looking for a Lead Product Designer to join the Usability at Scale Program Team within Enterprise Trust. This new and wide-ranging program is specifically designed to identify and execute strategies for scaling our products and platforms to better serve our larger Enterprise client base. In this pivotal role, you will be directly reporting to the Head of Design, Enterprise Trust. You will also be joining a globally diverse organization, comprising dynamic teams based across America, Australia, and India. Your role will involve shaping and driving our design vision and strategy for the Usability at Scale program. You will collaborate with executive leadership, other Individual Contributor (IC) designers, and leaders of various design and cross-craft teams across our company. In this role, you will: <ul> <li>Define and implement the strategic vision and produce conceptual design outcomes that provide a clear direction for our scalable customer experiences across the Usability at scale landscape</li> <li>Apply your systems thinking and ability to understand complex relationships between various products, channels, and features to drive better design outcomes</li> <li>Identify opportunities to enhance our products and platforms to enable Usability at scale for our customers</li> <li>Support the Head of Design with craft-related topics, advising on best practices for processes and rituals</li> <li>Help improve craft quality for all design specializations in your team</li> <li>Drive design reviews, design crits and be the design craft leader and coach to other designers to ensure consistent and cohesive scalable experiences</li> <li>Partner with leadership, stakeholders, and cross-functional team members to create a unified design view of what defines scalable experiences and capabilities across Atlassian</li> <li>Lead design projects from creation to execution and be responsible for tying back to customer value delivery and outcomes</li> <li>Identify success metrics ensuring design solutions continue to deliver customer value</li> <li>Collaborate with some of the industry's smartest (and nicest) people. You'll work with Engineers, Product Managers, Product and Content Designers, Researchers, Marketing Experts, and Analysts to advocate for the user experience in our products and ship high-quality work</li> </ul> Your background: <ul> <li>10+ years of product design experience designing complex or enterprise-level software</li> <li>Experience in creating and delivering strategic org-wide design programs that impact multiple delivery teams</li> <li>Very strong skillset in visual and interaction design which enables you to guide the team and help improve their design craft, demonstrable in a visual portfolio</li> <li>Ability to visually communicate your work for influence and impact</li> <li>Ability to handle ambiguity and navigate strong platform complexity, bringing clarity and simplicity to complex problems</li> <li>Experience in end-to-end UX/product design to design impactful solutions to challenging problems</li> <li>Passion for story-telling, the ability to bring design direction to life with compelling narrative</li> <li>Experience balancing customer needs with business goals, market viability, and technical feasibility</li> <li>Facilitation and cross-functional collaboration skills: you can demonstrate the ability to integrate the work of multiple teams, solicit and synthesize feedback, and facilitate design discussions that lead company-wide outcomes and positively influence future delivery roadmaps.</li> <li>Experience in design systems, and the ability to identify common components required to support a wide array of customer use cases.</li> <li>Experience measuring success with qualitative and quantitative methods</li> <li>Experience improving process and methodology to increase product value, team velocity and accelerate the adoption of new capabilities</li> </ul> Compensation At Atlassian, we strive to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $216,600 - $288,800 Zone B: $194,900 - $259,900 Zone C: $179,800 - $239,700 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. #LI-Remote Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/12667/lead-product-designer---usability-at-scale/job?mode=apply" target="_blank">Apply for this job</a>

Lead Designer, Product Motion & 3D

<h1>Customer Advocate</h1> Sales | San Francisco, United States | Remote, Remote | Austin, United States | New York, United States | Remote, Americas | <a href="https://careers-americas.icims.com/jobs/16480/customer-advocate/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your future team One part brand and one part problem-solving champion, Customer Advocates are passionate about helping customers. Customer Advocates are here to assist and support Atlassian customers by providing an incredible customer experience. Our team of CAs is equipped with the necessary skills with inquiries related to billing, payments, account and subscription management, account access, and simple to complex product plans and pricing questions. We aim to ensure that we can resolve our customers' sales-related issues quickly and effectively. If you have experience empathizing with customers, finding solutions to their problems, getting to the bottom of issues, and working collaboratively with others (Play(ing), as a Team), then the Customer Advocate team is the perfect fit for you! You'll get to: <ul> <li>Provide customer service for billing, troubleshooting, and account management by email, chat, or phone.</li> <li>Serve exceptional customer service to ensure high satisfaction.</li> <li>Improve support experience for other advocates and customers by using feedback to enhance internal processes, and automation.</li> <li>Work with remote teams and other departments for a smooth customer experience.</li> <li>Embody our value of "Don't #@!% the customer".</li> <li>Acquire knowledge of new systems, products, and processes.</li> <li>Use Atlassian products to gain valuable skills that can be used across the company.</li> <li>It is important to note that there is a minimum 1.5 years in role required before exploring other opportunities at Atlassian.</li> </ul> On your first day, you will need to come prepared and meet the following: <ul> <li>Our team has a wealth of experience in delivering top-notch customer service across multiple communication channels by email, phone, or chat - we have our customers covered.</li> <li>We excel in customer service. We are accomplished in positive language to communicate technical issues in non-technical terms to ensure every interaction is constructive.</li> <li>We understand things can get hectic, that's why our team is equipped with the skills necessary to adapt to changes in schedules and demands.</li> <li>We can juggle tasks while still meticulous to detail and providing high-quality service.</li> <li>At our core, we believe that maintaining positivity is crucial for excellent customer service. We prioritize urgency and ensure careful execution in all support responsibilities.</li> <li>We provide product and service information, answer questions, and resolve issues.</li> <li>We are proud of our ability to switch between functions efficiently, which gives us the flexibility necessary for success.</li> </ul> It would be great, but not required if you have: <ul> <li>Familiarity with Atlassian products</li> <li>Salesforce experience</li> <li>Previous support experience providing billing and account management support</li> <li>You can help deliver projects, from concept to execution</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $38.99 - $51.97 Zone B: $35.10 - $46.78 Zone C: $32.36 - $43.13 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16480/customer-advocate/job?mode=apply" target="_blank">Apply for this job</a>

Customer Advocate

<h1>Scaled Sales Associate JSM</h1> Sales | Austin, United States | Remote, Remote | San Francisco, United States | New York, United States | Seattle, United States | <a href="https://careers-americas.icims.com/jobs/16410/scaled-sales-associate-jsm/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Scaled Sales Associates are focused on helping customers be successful in their Atlassian cloud Journey. Our main goal is to show SMB customers how Jira Service Management (JSM) can make them successful in their goals. Since we work at scale, we want the Scaled Sales Associate to be a champion for their customers, providing feedback to our product &amp; engineering teams and helping us optimize our customer experience. All of this is done in tight coordination with our Product specialists and Marketing organization. Scaled Sales Associates are customer-focused and creative. You can think at scale and organize resources to meet the needs of our SMB customers. You need to understand the customer buyer journey &amp; be able to help us identify ways to optimize the Atlassian Sales Model. You will report to the Sales Manager of your geo This is a remote job. In this role, you will: <ul><li>Provide exceptional customer engagement by chat, email, Zoom, and phone channels, ensuring a positive and personalized customer experience </li></ul> <ul><li>Demonstrate the value of Atlassian products and services by identifying opportunities to upsell and cross-sell to drive revenue growth and maximize customer value within SMB </li></ul> <ul><li>Assist customers with building a compelling business case to demonstrate the value and ROI of Atlassian products and services </li></ul> <ul><li>Capture customer insights such as trends and paint points to help optimize product and marketing strategies and improve customer satisfaction </li></ul> Your background: <ul><li>+3 years of experience in a business-to-business sales environment growing SMB or enterprise accounts </li></ul> <ul><li>Proven track record of meeting or exceeding performance targets </li></ul> <ul><li>Experience managing a high volume of leads and opportunities of various sources and sizes through different channels (chat, phone, zoom &amp; email) </li></ul> <ul><li>You have a do-it-right mentality with a customer-centric mindset</li></ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $129,600 - $172,800 Zone B: $116,700 - $155,600 Zone C: $107,600 - $143,500 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16410/scaled-sales-associate-jsm/job?mode=apply" target="_blank">Apply for this job</a>

Scaled Sales Associate JSM

<h1>Senior Engineering Manager, Platform</h1> Engineering | San Francisco, United States | Remote, Remote | Mountain View, United States or Remote | Austin, United States | <a href="https://careers-americas.icims.com/jobs/16397/senior-engineering-manager%2c-platform/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. To help our teams work together effectively, this role is fully remote, but requires you to be located in a US Time Zone. We're searching for a Senior Engineering Manager to join Atlassian. As a Senior Engineering Manager, you'll be a technical leader and people manager, responsible for guiding the team to technical decisions for production services, helping prioritize and organize the team's work, and providing career growth and mentorship opportunities to your team. You will manage a group of 10-18 engineers on a Backend Software Engineering Team and work closely with your design and product management counterparts to build user journeys that unleash the potential of our future customers. Your Future Team To become a 100-year company, we need a world-class engineering organisation made up of empowered teams who have the tools and infrastructure to do the best work of their careers. As part of a unified R&amp;D team, Engineering is prioritising key initiatives which support our customers in moving to cloud while simultaneously continuing to bring the most value to our customers through investments across our core product suite – including Jira, Confluence, Trello, and Bitbucket. We're looking for people who want to write the future and who believe that we can accomplish so much more together. In this role, you will: <ul> <li>Inspire innovation and operational excellence </li> <li>Own the delivery of critical projects in a microservices environment </li> <li>Be the engineering voice in our quarterly planning process </li> <li>Build an open, trusting, operationally mature culture </li> <li>Participate in hiring planning and other budgeting exercises </li> <li>Collaborate in technical/architectural discussions, provide direction and drive decision-making</li> </ul> Your Background: <ul> <li>5+ years of experience managing software engineers.</li> <li>Bachelor's or Master's degree (preferably a Computer Science degree or equivalent experience).</li> <li>Demonstrated experience partnering with internal customers</li> <li>Demonstrated experience implementing dev-ops best practices.</li> <li>Familiarity working with public-facing high traffic e-commerce websites.</li> <li>Excited to foster a culture of continuous improvement.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $205,800 - $274,400 Zone B: $185,200 - $246,900 Zone C: $170,800 - $227,700 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16397/senior-engineering-manager%2c-platform/job?mode=apply" target="_blank">Apply for this job</a>

Senior Engineering Manager, Platform

<h1>Account Executive, Enterprise</h1> Sales | San Francisco, United States | Remote, Remote | Austin, United States | New York, United States | Seattle, United States | Remote, Americas | <a href="https://careers-americas.icims.com/jobs/14416/account-executive%2c-enterprise/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. At Atlassian, we work with over 300,000 customers worldwide, including organizations like NASA, IBM, Hubspot, Samsung, Booking.com, Heineken, IKEA, and Coca-Cola. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth. What makes us unique is our belief in our value of ‘play as a team'. We support each other, celebrate our wins together and share knowledge. Our employees work with Atlassian, not for Atlassian. There’s a strong earning potential for our sales team which is supported by the vast enterprise market awaiting our exploration, along with the consistent preference of our customers for Atlassian products. As a member of the team, you will be responsible for building and nurturing relationships with key stakeholders, negotiating complex contracts, and collaborating with internal teams: Channel Partners, Product Specialists, Account Managers, and Solution Engineers to ensure customer satisfaction. Are you customer-focused, creative, with a hunter mindset? Are you excited by identifying business needs and ideating to create solutions for Fortune 500 companies. If yes, then we'd love to have you on our team! Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. What You’ll Do <ul> <li>Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.</li> <li>Developing and executing strategic sales plans to achieve company sales goals and targets.</li> <li>Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.</li> <li>Building and maintaining relationships with C-level and other executive relationships.</li> <li>Understanding client needs and proposing appropriate solutions to meet those needs.</li> <li>Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.</li> <li>Negotiating contracts and pricing agreements with clients.</li> <li>Providing accurate forecasting and account planning and sales forecasts to management.</li> <li>Staying updated on industry trends and competitors to maintain a competitive edge.</li> <li>Traveling to meet clients and attend industry events as necessary.</li> <li>Build sales strategies for designated territory or named Accounts</li> <li>Serve as the main Atlassian point of contact or escalation point for designated Accounts</li> <li>Run strategy plays to identify opportunities and build long relationships with your customers.</li> </ul> <ul><li>Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. </li></ul> Your Background <ul> <li>8+ years of quota-carrying Enterprise Software Sales Experience</li> <li>Experience growing enterprise accounts, and applying strategy that results in greater outcomes</li> <li>Experience engaging and building C-level and executive relationships</li> <li>Experience creating alignment and orchestrating internal account teams</li> </ul> <ul> <li>Experience managing key customer relationships and closing strategic sales opportunities</li> <li>Extensive experience utilizing a CRM to achieve and correlate key performance metrics</li> <li>Building and leading territory &amp; strategic account plans</li> <li>Experience leading or coordinating Account teams to drive successful customer outcomes</li> <li>Proactively engages customers with a consultative, solution-oriented approach in discovering new opportunities</li> <li>Proven track record of meeting or exceeding performance targets</li> <li>Contributes to the overall team culture in a positive, impactful way</li> <li>You possess a learner mindset</li> <li>Experience , and orchestrate the execution of strategies for assigned accounts </li> <li>Ability to partner cross-functionally and proactively builds a network with internal and external stakeholders to drive the business forward</li> </ul> #LI-Remote Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/14416/account-executive%2c-enterprise/job?mode=apply" target="_blank">Apply for this job</a>

Sr. Account Executive, Enterprise - AMER

<h1>Principal Backend Software Engineer</h1> Engineering | San Francisco, United States | Remote, Remote | <a href="https://careers-americas.icims.com/jobs/16421/principal-backend-software-engineer/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. To help our teams work together effectively, this role is fully remote, but requires you to be located in a US timezone. Your future team We're looking for a Principal Backend Software Engineer to join our team, passionately focused on delivering creative improvements for our engineering teams. What you'll do <ul><li>Regularly unblock challenges faced in the software development cycle, from technical design to launch </li></ul> <ul><li>Create solutions that are used by other teams and products - Determine plans-of-attack on large projects </li></ul> <ul><li>Routinely solve complex architecture challenges and apply architectural standards and start using them on new projects </li></ul> <ul><li>Lead code reviews and documentation and take on complex bug fixes, especially on high-risk problems </li></ul> <ul><li>Set the standard for meaningful code reviews - Partner across engineering teams to take on company-wide projects </li></ul> <ul><li>Transfer your depth of knowledge from your current language to excel as a Software Engineer </li></ul> <ul><li>Mentor more junior members of the team</li></ul> Your background <ul><li>10+ years experience in multiple hands-on software/technology leadership roles, with end-to-end responsibility through the software development lifecycle </li></ul> <ul><li>Bachelor's degree with a preference for Computer Science degree </li></ul> <ul><li>Expertise with one or more prominent languages such as Java, Python, Kotlin, Go, or Scala is required. </li></ul> <ul><li>Understanding of SaaS, PaaS, IaaS industry with hands-on experience with public cloud offerings (e.g., AWS, GCP, or Azure) </li></ul> <ul><li>Knowledge to evaluate trade-offs between correctness, robustness, performance, space and time </li></ul> <ul><li>Practice in mentoring other engineers and influencing decision makers throughout the organization </li></ul> <ul><li>Consideration of customer impact when making technical decisions </li></ul> If you've got these skills, even better: <ul><li>Experience in Developer Experience or Developer Productivity - Proficiency in Java or NodeJS </li></ul> <ul><li>Experience in at least one additional language </li></ul> <ul><li>Experience in CI (Continuous Integration) and CD (Continuous Deployment) </li></ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $205,800 - $274,400 Zone B: $185,200 - $246,900 Zone C: $170,800- $227,700 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16421/principal-backend-software-engineer/job?mode=apply" target="_blank">Apply for this job</a>

Principal Backend Software Engineer

<h1>Finance Transformation Lead</h1> Finance &amp; Accounting | Remote, India | Remote, Remote | Bengaluru, India | Full-Time <a href="https://careers-apac-atlassian.icims.com/jobs/16622/finance-transformation-lead/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Overview: Atlassian is looking for a Senior Finance Transformation Analyst with a Finance or Accounting background and Finance Transformation experience, to join our Finance Transformation team. You will succeed by conducting deep-dive process diagnostics, collaborating with teams, and independently drafting requirements from a process-led, technology-enabled lens to support the future state vision of Finance. You will join our expanding Finance Transformation team and help establish industry-leading Finance and Accounting processes. You will partner with teams on our Quote to Cash (QTC) transformation program to perform analyses, design the future state, help roll out enhanced technologies, and support the organization in managing change. You will have experience working in an environment of change, supporting Finance Transformation programs within the SaaS industry, with specific experience delivering QTC improvements. This is a remote position. To help our teams work together, you must coordinate with global teams, including in the United States, with primary work occurring on IST. Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Your future team Our Finance Transformation team is comprised of people with backgrounds in Finance, Accounting, Technology, and Strategic Operations. We lead projects to help Atlassian's finance operations become more scalable. You will be reporting to our Head of Finance Transformation, QTC. If you are looking to make a global impact, partner with passionate team members, and take your career to the next level, we encourage you to join us on this exciting journey. What you'll do <ul> <li>Support our multi-year QTC transformation program roadmap or other Finance Transformation projects.</li> <li>Conduct QTC analysis and design (Contracts, Quoting, Orders, Licenses/Entitlements, Revenue Recognition, Billing, Credit, Collections/Disputes, and Cash Application).</li> <li>Think across boundaries with a “whole systems” approach that considers people, process, and technology to support visioning, process/policy design, reengineering and implementation, requirement definition, “data baselining” of operations, and return on investment analysis.</li> <li>Support other project activities including project/change management, testing, training, technology enhancement support, and reporting to show project benefits.</li> <li>Build relationships within Finance and other team members from business (Sales, Channel, Legal) and technology teams (Technical Program Managers, Engineers).</li> <li>Research industry trends and leading practices in Finance to apply in project work.</li> <li>Ask clarifying questions to work objectively on facts, understand the possible effects of decisions, and help align with the broader project team.</li> </ul> Your background <ul> <li>Degree in a relevant discipline (Finance, Business, Accounting, IS, or Analytics).</li> <li>4+ years of experience working on Finance Transformation programs.</li> <li>Experience in consulting (Big 4 or similar) and/or SaaS industry in Quote to Cash, Accounting, Finance Operations, Business Partnering, or Finance Strategy/Special Projects.</li> <li>Familiarity with non-QTC Finance areas (PTP, RTR, and FP&amp;A) differentiating.</li> <li>Proficiency in G-Suite (Docs, Sheets, and Slides).</li> <li>Experience or familiarity with the Atlassian suite of solutions.</li> <li>Experience with Oracle Fusion or reporting (e.g., Tableau) differentiating.</li> <li>Analytical skills to produce insights.</li> <li>Outstanding collaboration skills to build relationships and provide ongoing clarity.</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-apac-atlassian.icims.com/jobs/16622/finance-transformation-lead/job?mode=apply" target="_blank">Apply for this job</a>

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