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<h1>Scaled Sales Associate</h1> Sales | Austin, United States | Remote, Remote | Full-Time <a href="https://careers-americas.icims.com/jobs/15513/scaled-sales-associate/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. <ul> <li>The primary focus areas revolve around managing inbound requests (through chat, email, phone) from hand raisers, providing exceptional customer experiences by addressing their queries promptly and effectively. This involves not only resolving their immediate concerns but also understanding their underlying needs to recommend suitable solutions.</li> <li>Assisting customers in finding optimal product &amp; features solutions, as well as ensuring that they have access to the tools and services they need to thrive in their respective industries. SSAs are tasked with assisting customers and driving the conversation to showcase the value of different product plans and features, help choose the right fit, and share resources for successful trial and adoption.</li> <li>Guiding customers through their buyer journey, assisting them at every stage to make informed decisions that align with their goals and objectives.</li> <li>Furthermore, they should be able to identify potential upsell and cross-sell opportunities tailored to individual customer needs and requirements to assist in maximizing revenue opportunities.</li> <li>Overall, the goal is to deliver a phenomenal customer experience that instills confidence and trust in our SMB customers, fostering long-term engagement, loyalty and establish Atlassian as their go-to partner.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $53.13 - $70.82 Zone B: $47.79 - $63.70 Zone C: $44.09 - $58.75 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15513/scaled-sales-associate/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Scaled Sales Associate

<h1>Senior Engineer, Infrastructure at Loom</h1> Engineering | Remote, Americas | Remote, Remote | San Francisco, United States | Austin, United States | New York, United States | Seattle, United States | Mountain View, United States or Remote | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/15487/senior-engineer%2c-infrastructure-at-loom/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian acquired Loom to lead in remote first, asynchronous work. With Loom's async video expertise and Atlassian's team collaboration understanding, we aim to innovate and empower customers for richer collaboration. Join us on our mission to make the impossible possible. This is a remote position. To help our teams work together, you must be located in the US. Your Future Team The Loom infrastructure team is responsible for the foundational services that make Loom an amazing product. We place special focus on the reliability, performance, and developer experience of our tools. We are looking for an accomplished and mission-aligned Senior Infrastructure Engineer with a background in running cloud services. You will lead the design and execution of our most critical projects. The infrastructure team has wide scope, and you will find challenging work across areas such as infrastructure tooling, network architecture, CI/CD pipelines, observability strategy, compute platform, and more. Your work will impact important initiatives by enabling engineers to deliver with velocity while adapting our architecture towards the needs of our video platform. What you'll do <ul> <li>Deliver infrastructure that supports and scales with new product initiatives</li> <li>Work across engineering to maintain the health and usability of our internal tools</li> <li>Build and operate reliable services on AWS and Kubernetes</li> <li>Lead our automation efforts using Go, Terraform, and Kubernetes</li> <li>Resolve system bottlenecks while we scale to 10x-100x users</li> <li>You will report into Loom's Infrastructure Manager</li> </ul> Your background <ul> <li>3+ years of production experience with AWS</li> <li>3+ years of experience leading and implementing infrastructure projects</li> <li>2+ years of programming experience. We use Go and JavaScript at Loom</li> <li>Track record in architecting and scaling distributed systems</li> <li>Experience working in a Linux environment</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $176,200 - $235,000 Zone B: $158,600 - $211,500 Zone C: $146,300 - $195,000 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/15487/senior-engineer%2c-infrastructure-at-loom/job?mode=apply" target="_blank">Apply for this job</a>

Senior Site Reliability Engineer, Loom

<h1>Senior Product Manager</h1> Product Management | Mountain View, United States or Remote | Remote, Remote | San Francisco, United States | Seattle, United States | Full-Time <a href="https://careers-americas.icims.com/jobs/15338/senior-product-manager/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. As a Senior Product Manager (Confluence Mobile) at Atlassian, you will advance our mission to unleash the potential in every team. Confluence allows knowledge workers to create, collaborate, and connect their team's knowledge, all in one place. Join our Confluence Mobile team as we make our native iOS and Android mobile apps a world class experience for our customers and end users. You will be reporting to the product lead for Content Types and Mobile. You will lead the mobile features that directly drive engagement as well as grow the adoption of Confluence mobile within our largest Enterprises, specifically focusing on the core content consumption and editing experiences. You will partner with other senior Mobile PM’s on the team to bring an inspiring vision to life. The ideal candidate will have a proven track record of successfully managing and launching innovative mobile applications or features in a fast-paced environment. Key Responsibilities: <ul> <li>Define and drive the product roadmap for our mobile apps along with other Mobile PM’s and communicate to leadership as appropriate.</li> <li>Conduct customer research, market research and competitive analysis to identify opportunities and stay ahead of industry trends and inform the product roadmap.</li> <li>Gather and analyze user feedback through various channels to inform product decisions and improve user experience.</li> <li>Lead the product development lifecycle from ideation to launch, ensuring timely delivery and high-quality standards. Work closely with cross-functional teams including engineering, design, marketing, and sales to develop and launch new features and products.</li> <li>Understand the mobile customer journey and use cases to create a solid roadmap of initiatives to grow Confluence Mobile app</li> <li>Collaborate with stakeholders to align product goals with business objectives.</li> <li>Utilize data and analytics to measure product performance, identify areas for improvement/experimentation, and drive product decisions in alignment with the organizational goals.</li> <li>Regularly conduct A/B testing and other experiments to validate product hypotheses and optimize features.</li> <li>Work closely with other PM's and cross-functional teams to ensure appropriate feature prioritization across web and mobile</li> </ul> <h2>More about you</h2> You love working hard to make capabilities as amazing as possible for customers. You have prior success setting product vision and strategy and launching excellent products &amp; platforms. You can lead the team through setting clear goals, making decisions, and communicating crisply to your team, to leaders across Atlassian, and to our customers and partners. You’ve got charisma in spades: you’re social and adept at building relationships across product lines and functional groups to make sure we are all on the same page. Previous experience in the fields of collaboration and enterprise software is a plus. On your first day, we'll expect you to have: <ul> <li>5 years of product management experience, ideally at a fast-growing software company</li> <li>Exceptional ability to prioritize opportunities, balance the needs of our Enterprise customers with those of our business, and clearly communicate the rationale behind your decisions</li> <li>Experience building and launching successful Mobile (iOS and Android) apps and features. Showcase of compelling apps and innovative features you have worked on will go a long way.</li> <li>Strong understanding of mobile technologies, UX/UI principles, and agile development methodologies.</li> <li>You love obsessing over your customers, and working directly with design and engineering to ship delightful products</li> <li>You’ll make sure everyone is on the same page and love to work with you!</li> </ul> It's great, but not required, if you have: <ul> <li>BE/BS/BA with an emphasis in technology; Masters or MBA preferred</li> <li>Experience working on AI features</li> <li>Understanding of the Apple and Google app store ecosystem</li> <li>Experience working on Enterprise grade mobile apps</li> </ul> <h2>More about our team</h2> The Confluence Cloud Mobile team delivers value to customers faster by providing them a seamless native mobile app experience. Within Confluence and Mobile teams, we value innovation and creativity by working on exciting and impactful projects that drive business transformation. You will collaborate with a talented and passionate team of professionals and have lot of opportunities for professional growth and development. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $162,000 - $216,000 Zone B: $145,800 - $194,400 Zone C: $134,500 - $179,300 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15338/senior-product-manager/job?mode=apply" target="_blank">Apply for this job</a>

Senior Product Manager, Confluence Mobile

<h1>Support Engineer, Trello</h1> Support | Remote, India | Remote, Remote | Full-Time <a href="https://careers-apac-atlassian.icims.com/jobs/15995/support-engineer%2c-trello/job?mode=apply" target="_blank">Apply for this job</a> Overview Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. This is a remote position. The Trello team operates globally, with members located in Australia, India, the US, Brazil, the UK, and the Netherlands. Your team Customer support at Trello is different. Trello Support is so much more than just handling tickets. Our Support Engineers are empowered to go beyond the queue and really think about how they can make a difference for our customers. You’ll have the autonomy to shape how you contribute to Support Requests, whether it’s creating a short video to help customers get started, writing a script to assist with API issues, or coming up with new ways to enhance the customer experience. There’s a lot of room for creativity and technical problem-solving. Additionally, support is deeply connected with other teams at Trello, like engineering, marketing, and sales. Your insights from working directly with customers will help guide how we serve them even more effectively, ensuring we constantly improve across the board. Responsibilities In this role you will get to: <ul> <li>Contribute to how we think about and improve our support, by experimenting with new methods to help customers, whether that be with new tools, self-help options, or entirely new channels</li> <li>Develop cross-functional relationships with Product, Design, and Engineering teams, so that Support continues to be a key driver of product improvement/quality and customer insight</li> <li>Engage customers via multiple channels, including email (tickets), social channels, and video calls</li> </ul> And day-to-day, you will: <ul> <li>Resolve customer issues involving troubleshooting, debugging, validation, and root cause analysis</li> <li>Help coordinate release readiness</li> <li>Create and curate internal and external knowledge-base documentation</li> <li>Participate in weekend and holiday, or on-call rotations as required</li> </ul> Qualifications So, on the first day, we’ll expect you to have: <ul> <li>3-6 years of customer or technical support experience</li> <li>Experience providing email support as a primary job responsibility</li> <li>Basic understanding of HTML, CSS, and Javascript</li> <li>Basic understanding of operating systems and databases</li> <li>Familiarity with browser developer tools to help you troubleshoot</li> <li>Some experience with Enterprise-grade SAML configuration and/or troubleshooting</li> <li>A broad creative or technical curiosity</li> <li>The ability to communicate clearly and positively through written and spoken English</li> <li>Experience working independently on tickets as well as related projects and initiatives</li> <li>Some knowledge of Trello, but a genuine interest in learning more about it</li> <li>Enthusiasm for building strong relationships across the team and collaborating with our global team</li> <li>A team-oriented mindset, enjoying social interactions and contributing to a close-knit group</li> <li>The ability to manage remote work responsibly, showing trustworthiness and accountability in a distributed team environment</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-apac-atlassian.icims.com/jobs/15995/support-engineer%2c-trello/job?mode=apply" target="_blank">Apply for this job</a>

Support Engineer, Trello

<h1>Solutions Engineer, Mid-Market (English &amp; French Speaker)</h1> Sales | Remote, UK | Remote, Remote | Paris, France | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/15653/solutions-engineer%2c-mid-market-%28english-%26-french-speaker%29/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. <ul> <li>Partner with direct sales, partners and larger account teams on Fortune 500 customers, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory</li> <li>Participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be</li> <li>Probe for and identify additional opportunities for cross-product/solution expansion</li> <li>investigate, discover, and assess client pain points</li> <li>Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working</li> <li>Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams</li> <li>Lead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio</li> <li>Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision</li> <li>Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together</li> <li>Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management</li> <li>Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress</li> </ul> We’re looking for a dynamic team member with a go-getter attitude who will both learn from and teach our passionate and growing organization. On paper, you have 3+ years of experience interacting with customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done. You’ve got a customer-centric mindset with a proven track record in building executive relationships with customers and rallying the internal teams to collaborate across the company to meet our customer's needs. You are a French and English speaker. You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions. You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences. You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/15653/solutions-engineer%2c-mid-market-%28english-%26-french-speaker%29/job?mode=apply" target="_blank">Apply for this job</a>

Solutions Engineer, Mid-Market (German Speaker)

<h1>Manager, Scaled Sales JSM</h1> Sales | Remote, Americas | Remote, Remote | Austin, United States | New York, United States | San Francisco, United States | Full-Time <a href="https://careers-americas.icims.com/jobs/15496/manager%2c-scaled-sales-jsm/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities: <ul> <li>Drive sales and revenue growth by leading a sales-driven team of Scaled Sales Associates dedicated to growing the top accounts within the SMB segment through different inbound and outbound channels (chat, phone, zoom &amp; email).</li> <li>Develop and implement sales strategies, goals, and quotas to achieve team targets</li> <li>Coach, motivate, and inspire team members, providing ongoing development to enhance their sales skills and performance.</li> <li>Monitor sales metrics, track team performance, and provide regular reporting to senior leadership.</li> <li>Collaborate with marketing, growth, and prouct to align efforts and maximize customer satisfaction, growth, and retention.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $160,400 - $213,900 Zone B: $144,400 - $192,500 Zone C: $133,200 - $177,500 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15496/manager%2c-scaled-sales-jsm/job?mode=apply" target="_blank">Apply for this job</a>

Manager, Scaled Sales JSM

<h1>Strategic Customer Success Manager (DACH)</h1> Sales | Remote, UK | Remote, Remote | Remote, Germany | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/16201/strategic-customer-success-manager-%28dach%29/job?mode=apply" target="_blank">Apply for this job</a> Atlassian is looking for a German speaking Strategic Customer Success Manager. We are looking to hire eligible candidates for this role who are remotely based in the United Kingdom, the Netherlands, France, Poland, and Germany only. Atlassian Strategic Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users. As a Strategic CSM, you’ll build relationships and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including C-Level contacts, executives, and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment. To help our teams work together, you will be fully remote, but requires you to work GMT / CEST Time Zone hours. You will report to the Regional Head of Customer Success. Your future team With over 300,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola unleash the power of every team through Atlassian Solutions. With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. <ul> <li>Develop a trusted advisor relationship with customers at the C-suite and executive level, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.</li> <li>Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams.</li> <li>Guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.</li> <li>Experience navigating complex implementation processes with multiple partners globally to meet complex enterprise needs.</li> <li>Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.</li> <li>Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.</li> <li>Develop and execute adoption strategies targeting high value accounts, driving change management, and expanding customer footprint.</li> <li>Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your account team and in particular the Account Associate.</li> <li>Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our Strategic customers.</li> </ul> <ul> <li>Fluent in German and English </li> <li>8-10+ years of experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio.</li> <li>Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.</li> <li>Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.</li> <li>Understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs.</li> <li>Collaborate internally across product, sales, support and marketing to facilitate a seamless customer experience.</li> <li>Experience balancing a book of business in a customer-facing environment.</li> <li>Problem-solving skills and a customer-centric mindset.</li> <li>Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau.</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/16201/strategic-customer-success-manager-%28dach%29/job?mode=apply" target="_blank">Apply for this job</a>

Strategic Customer Success Manager (DACH)

<h1>Design Operations Lead</h1> Design | Remote, India | Remote, Remote | Full-Time <a href="https://careers-apac-atlassian.icims.com/jobs/15680/design-operations-lead/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian is growing faster than ever and is looking for a DesignOps Lead to join our design operations team, Design Hub. The Design Hub team is a multi-disciplinary design operations team focused on enabling more effective designers and a more efficient Experience Design org. We own the operationalizing, optimizing, and scaling of design by designing practices, systems, and tools that drive operational and craft excellence. Reporting to the DesignOps Manager, this person will drive critical initiatives focused on operationalizing design craft and experience quality. As a DesignOps Lead, you will establish processes and practices to scale the effectiveness and value of Atlassian designers and design teams. You will help the Design Hub team establish feedback and learning loops, implement our long-term strategy to enable improved experience quality, and measure outcomes. To be successful in this role, you'll be a big-picture problem solver while also immersed in the details of defining and refining design practices and frameworks. You will inspire and energize design teams to achieve user-centered outcomes, create the best user experiences, and identify opportunities for the Design Hub team to work better and deliver value to our design org. Does this sound fun to you? You might just be the person we're looking for. In order to be successful in this role, you: <ul> <li>Are a problem solver. You think fast on your feet, come up with solutions to critical situations, make timely decisions and take calculated risks. You seek out opportunities to improve and optimize - constantly searching for new knowledge, new ideas and you’re willing to learn and try better ways.</li> <li>Are an excellent communicator. You know how to connect with people all over the globe at various levels of seniority, and you're comfortable calling "BS" if you see it - even with leadership.</li> <li>You are a multiplier at all levels of the organization. You're a multiplier who recognizes the intelligence around you and you inspire and motivate others to do their best work.</li> <li>You are a systems thinker. You always have a line of sight to the big picture. You’re constantly seeking to connect the dots and solve for the root problem – not just the immediate symptom.</li> <li>Love operations. You're organized, proactive, and thrive in the details–even as you work in a fast-paced, sometimes ambiguous environment. You think strategically, recognize the importance of long-term goals, have vision, and are committed to success.</li> </ul> In terms of experience, this means: <ul> <li>You’ve spent at least 5-8 years in design, design operations, design program management, or similar role.</li> <li>You have strong foundational understanding of the design practices and methodologies and the product development lifecycle.</li> <li>You are comfortable leading several programs of work and managing multiple stakeholder expectations and dependencies.</li> <li>You’ve worked collaboratively within and across teams, influencing to drive not just tactical execution but also larger strategy.</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-apac-atlassian.icims.com/jobs/15680/design-operations-lead/job?mode=apply" target="_blank">Apply for this job</a>

Design Operations Lead

<h1>HR Business Partner, Sales</h1> People | Remote, Americas | Remote, Remote | Austin, United States | New York, United States | Washington DC, United States | San Francisco, United States | Full-Time <a href="https://careers-americas.icims.com/jobs/14918/hr-business-partner%2c-sales/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your future team Are you ready to unleash your strategic thinking, commercial savvy, and scrappy nature at Atlassian? We're seeking a dynamic HRBP to team up with our sales and success leaders, helping us scale and deliver a best in class organization. In this exciting role, you'll build high-performing teams by solving complex challenges, driving impactful people priorities, and curating the development of the teams you support. Join us for a fun yet challenging adventure where your contributions will truly make a difference! What you'll do This role partners with Sales &amp; Success global management, spanning multiple business areas. You will: <ul> <li>Partner with leaders to develop and execute the People Strategy and roadmap aligned to the vision and longer-range strategies</li> <li>Partner with regional HRBPs and Centre of Excellence (COE) Partners to deliver on talent strategy and operational plans.</li> <li>Deliver core HR processes/programs being developed in our COEs to the function</li> <li>In partnership with People Analytics tools provide insightful analytics, trends, and recommended actions to clients to guide planning, program design, decision-making, and measures of success.</li> <li>Drive organizational design, workforce planning, and change management as we continue to grow and scale the organization.</li> <li>Build a culture of inclusion by infusing Diversity, Equity, and Inclusion strategies into talent acquisition, manager growth and development, employee experience, and organizational health.</li> <li>Coach leaders through organizational issues, talent strategies, and leadership development.</li> </ul> Your background <ul> <li>8+ years HR experience with progressively challenging responsibilities in Business Partner roles ideally in high-growth companies.</li> <li>Experience working with global/international teams.</li> <li>Highly collaborative with the ability to quickly build strong and trusted relationships across leadership teams, cross-functional partners, and key stakeholders.</li> <li>Energy to get things done with an iterative approach and willingness to jump from strategy to development to change management to execution in order to scale programs aimed at driving business outcomes.</li> <li>Excellent business storytelling skills, both verbal and written, with an ability to translate "HR speak" and data insights into an accessible, influential narrative.</li> <li>Critical thinker and analytic-minded with success in developing data-driven solutions to the business.</li> <li>Business-first mindset with an ability to work at multiple levels of the HR stack driving strategic impact but with strong execution muscle to drive clear business outcomes.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $155,600 - $207,400 Zone B: $140,000 - $186,700 Zone C: $129,100 - $172,200 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/14918/hr-business-partner%2c-sales/job?mode=apply" target="_blank">Apply for this job</a>

Senior HR Business Partner, Sales & Success

<h1>Senior Group Product Manager, Admin Experience</h1> Product Management | Sydney, Australia | Remote, Remote | Full-Time <a href="https://careers-apac-atlassian.icims.com/jobs/13097/senior-group-product-manager%2c-admin-experience/job?mode=apply" target="_blank">Apply for this job</a> The Enterprise team is transforming how Atlassian's largest customers, who often are also the world's largest companies, are adopting and deploying Jira, Confluence, Bitbucket, Trello, and other Atlassian products across their organizations. Within Global Experiences, the Admin Experience team focuses on administrators as key stakeholders instrumental to Atlassian's continued success with our largest and most complex customers. Our team's vision is to build the centralized mission control that spans the entirety of the Atlassian product portfolio, help admins more effectively attend to the needs of their users, and set admins up to be Atlassian's strongest advocate within their organization. In this role, you will lead a team of PMs working across a diverse set of initiatives helping admins scale themselves and helping them scale and optimize their organization's cloud footprint with Atlassian. Your team will address the needs of our largest and most sophisticated enterprise customers while easing the administrative overhead and accelerating expansion for all customers alike. You will be responsible for building, leading, and growing a world-class PM team, crafting and maintaining the team's scope and charter, and helping the team partner and collaborate effectively across the broader PM organization at Atlassian. On your first day, we'll expect you have: <ul> <li>Product management experience at a SaaS company, ideally with a focus on administration or user management and content management services and tools</li> <li>Track record of building, leading, and growing a team of 3-5 product managers within a large organization.</li> <li>Track record of managing and shipping sprawling feature sets that depend on the effective collaboration of multiple product development teams</li> <li>Technical depth to interpret complex customer requirements and translate them into a coherent portfolio of short and long-term priorities for your team.</li> <li>Bias to action, sense of urgency, and commitment to clarity that makes you someone your team can instinctively trust and rally behind</li> <li>Passion for navigating gnarly day-to-day decisions to help your team get stuff done</li> <li>Ability to build relationships and influence without authority at all levels of the organization.</li> </ul> It's great, but not required, if you have <ul> <li>Extensive product management experience</li> <li>Built a business case to fund a new product initiative</li> <li>Fluency in systems thinking and/or large system design experience</li> <li>Computer science or a related technical degree</li> </ul> <a href="https://careers-apac-atlassian.icims.com/jobs/13097/senior-group-product-manager%2c-admin-experience/job?mode=apply" target="_blank">Apply for this job</a>

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