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<h1>Lead People Data Scientist</h1> Analytics &amp; Data Science | Remote, Americas | Remote, Remote | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/16450/lead-people-data-scientist/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. <blockquote>Atlassian is hiring a data scientist to join our People Insights team, a cross-disciplinary group of analysts, data scientists, behavioral scientists, researchers and business partners, who use data and research to inform strategic and operational issues facing our leaders, teams, and people. This role will be responsible for driving a product-driven, iterative approach to creating, testing, and automating insights about Atlassian’s people and teams. In this role, you’ll get to:</blockquote> <ul> <li>Collaborate with behavioral scientists, business partners and others to understand the people insights needed to drive decision making at Atlassian, and design products and insights in a way that motivates and inspires action</li> <li>Conduct rigorous analyses to uncover data-driven people insights, and then test and iterate to understand feasibility and interest before scaling</li> <li>Help scale compelling insights from people data by building automated internal processes and/or products</li> <li>Learn from and collaborate with other Data Scientists, as well as mentor others on the team</li> </ul> <blockquote>On your first day, we’ll expect you to have:</blockquote> <ul> <li>Expert knowledge of advanced statistical methods (e.g., could include: regression, cluster analysis, HLM, social network analysis, text analysis, longitudinal methods, etc.)</li> <li>Experience working with people data (e.g., survey data, HR data, psychological study data, human behavior data) in an applied setting</li> <li>Proven ability to translate data into compelling and easy-to-understand insights, stories, and narratives that resonate with a non-technical audience</li> <li>Knowledge of experimental methods</li> <li>Advanced Python or R skills</li> <li>Proficiency in reading and writing SQL queries</li> <li>Knowledge of Git is a plus</li> <li>Strong cross-functional collaboration skills</li> <li>Strong written and verbal communication skills</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $201,300 - $268,400 Zone B: $181,200 - $241,600 Zone C: $167,100 - $222,800 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/16450/lead-people-data-scientist/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Lead People Data Scientist

<h1>Principal Solution Engineer - Strategic</h1> Sales | Remote, Americas | San Francisco, United States | Mountain View, United States or Remote | Seattle, United States | Full-Time <a href="https://careers-americas.icims.com/jobs/15576/principal-solution-engineer---strategic/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian is looking for a Pre-Sales Solutions Engineer for our strategic business that’s passionate about being a product expert in the sales cycle, solving our customer’s hardest business problems with our products and solutions, and helping close our enterprise deals. Interested? Read on! In This Job, You Will: <ul> <li>Partner with sales teams, partners and larger account teams on transformation deals in large, global accounts with multi-million dollar spend thresholds</li> <li>Engage and build relationships with customers at the C-level and other executive levels, driving to long-standing relationships across the organization</li> <li>participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be</li> <li>Probe for and identify additional opportunities for cross-product/solution expansion</li> <li>investigate, discover, and assess client pain points</li> </ul> <ul> <li>Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working</li> <li>have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams</li> <li>Lead compelling value-based demonstrations, both standard and customized</li> <li>Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision</li> </ul> <ul> <li>Proactively forge strong partnerships with your aligned strategic account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together</li> <li>Help lead cross-functional teams to best support the customer and march toward the same goals</li> <li>Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management</li> <li>Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress</li> </ul> About You: We’re looking for a dynamic team member with a go-getter attitude who will both learn from and teach our passionate and growing organization. On paper, you have 8+ years of experience interacting with Fortune 100 customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level senior audiences, and heavy experience with the C-suite. You’ve got unmatched agility to do what it takes to get the job done and rally the internal teams to do the same. That’s not my job isn’t something you’ll hear on this team - if you’re looking to be a cog in the system, this job isn’t for you. You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions. You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences. You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful. More about our team You’ll be working alongside a globally distributed SE team, guiding and influencing our customers every day, and collaborating closely with our sales teams to close business. We're a get s#!% done distributed team, built on Atlassian's core values. If this sounds like how you want to work, then we’re excited at the opportunity to have you join the team and help our company grow and change for the better. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $180,900 - $241,200 Zone B: $176,900 - $235,800 Zone C: $163,100 - $217,500 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15576/principal-solution-engineer---strategic/job?mode=apply" target="_blank">Apply for this job</a>

Principal Solution Engineer - Strategic

<h1>Senior Solutions Engineer (Pre-Sales Engineer)</h1> Sales | Remote, Americas | Remote, Remote | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/15579/senior-solutions-engineer-%28pre-sales-engineer%29/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian is looking for a Pre-Sales Solutions Engineer for our enterprise business that’s passionate about being a product expert in the sales cycle, solving our enterprise customer’s hardest business problems with our products and solutions, and helping close our enterprise deals. Interested? Read on! <h4>In This Job, You Will:</h4> <ul> <li>partner with direct sales, partners and larger account teams on Fortune 500 customers, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory</li> <li>participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be</li> <li>probe for and identify additional opportunities for cross-product/solution expansion</li> <li>investigate, discover, and assess client pain points</li> </ul> <ul> <li>Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working</li> <li>have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams</li> <li>Lead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio</li> <li>Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision</li> </ul> <ul> <li>Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together</li> <li>Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management</li> <li>Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress</li> </ul> <h4>About You:</h4> We’re looking for a dynamic team member with a go-getter attitude who will both learn from and teach our passionate and growing organization. On paper, you have 5+ years of experience interacting with enterprise customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done. If you’re looking to be a cog in the system, this job isn’t for you. You’ve got a customer-centric mindset, with a proven track record in building executive relationships with customers and rally the internal teams to collaborate across the company to meet our customers needs. You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions. You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences. You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful. <h4>More about our team</h4> You’ll be working alongside a globally distributed SE team, speaking with Global 2000 companies every day, and collaborating closely with our sales teams to provide an enterprise experience to our customers. We're a get s#!% done distributed team, built on Atlassian's core values. If this sounds like how you want to work, then we’re excited at the opportunity to have you join the team and help our company grow and change for the better. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $169,000 USD - $202,800 USD Zone B: $152,000 - USD $182,400 USD Zone C: $140,000 - USD $168,000 USD This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/15579/senior-solutions-engineer-%28pre-sales-engineer%29/job?mode=apply" target="_blank">Apply for this job</a>

Senior Solutions Engineer (Pre-Sales Engineer)

<h1>Site Reliability Engineer</h1> Engineering | San Francisco, United States | Remote, Americas | Austin, United States | Mountain View, United States or Remote | Washington DC, United States | Seattle, United States | New York, United States | Full-Time <a href="https://careers-americas.icims.com/jobs/15773/site-reliability-engineer/job?mode=apply" target="_blank">Apply for this job</a> We are looking for an engineer who is passionate about scaling cloud services to join our growing SRE team. The SRE team owns the caching infrastructure, tooling, and automation that support Atlassian’s suite of Cloud products. We'd love it if you had an understanding of modern cloud infrastructure, programming expertise, operational experience and a desire to change the status quo. We're looking for an engineer who can analyze and help improve our services and processes to get us to an even higher level of reliability, performance, scalability, and cost efficiency. <h2>On your first day, we'll expect you to have:</h2> <ul> <li>1+ years experience operating high-availability, fault-tolerant, scalable, distributed software in production: building monitoring into your code, tweaking dashboards, defining alerts, writing runbooks, etc.</li> <li>1+ years of hands-on experience with public cloud offerings (AWS components like EC2, CloudFormation, RDS / Aurora, Caches, SQS - or equivalents, e.g. in GCP / Azure).</li> <li>Familiarity with Unix / Linux operating systems.</li> <li>Great emphasis to debug, improve code, and automate routine tasks.</li> <li>Backend engineering experience in one or more prominent languages such as Java, Go or Python.</li> <li>Strong communication skills in written and verbal forms, and an ability to communicate complex technical issues to a range of technical and non-technical audiences (management, peers, clients)</li> </ul> <h2>It would be great, but not mandatory if you had:</h2> <ul> <li>Experience implementing caching solutions, strategies, and best practices.</li> <li>Experience in microservice architecture.</li> <li>Experience building web-services and clients using REST/GraphQL.</li> </ul> <a href="https://careers-americas.icims.com/jobs/15773/site-reliability-engineer/job?mode=apply" target="_blank">Apply for this job</a>

Site Reliability Engineer

<h1>Senior Site Reliability Engineer</h1> Engineering | San Francisco, United States | Remote, Americas | Austin, United States | Mountain View, United States or Remote | Seattle, United States | New York, United States | Washington DC, United States | Full-Time <a href="https://careers-americas.icims.com/jobs/15896/senior-site-reliability-engineer/job?mode=apply" target="_blank">Apply for this job</a> We are looking for a Senior engineer who is passionate about scaling Cloud services to join our growing SRE team. The SRE team owns the Caching infrastructure, tooling and automation that supports Atlassian’s suite of Cloud products. The ideal candidate is a technical leader who is aware of current industry trends (particularly those related to reliability). You have experience mentoring and growing team members and love to share your knowledge with others. We'd love it if you brought a deep understanding of modern Cloud infrastructure, programming expertise, operational experience and a desire to change the status quo. We're looking for an engineer who can analyze and help improve our services and processes to get us to an even higher level of reliability, performance, scalability, and cost efficiency. <h2>On your first day, we'll expect you to have:</h2> <ul> <li>3+ years experience operating high-availability, fault-tolerant, scalable, distributed software in production: building monitoring, tweaking dashboards, defining alerts, writing runbooks, etc.</li> <li>3+ years of hands on experience with public cloud offerings (AWS components like EC2, CloudFormation, RDS / Aurora, Caches, SQS - or equivalents, e.g. in GCP / Azure).</li> <li>Familiarity with Unix / Linux operating systems.</li> <li>Strong emphasis to debug, improve code, and automate routine tasks.</li> <li>Strong backend engineering experience in one or more prominent languages such as Java, Go or Python.</li> <li>Excellent communication skills in written and verbal forms, and an ability to communicate complex technical issues to a range of technical and non-technical audiences (management, peers, clients).</li> <li>An ability and desire to mentor and coach engineers.</li> </ul> <h2>It would be great, but not mandatory if you had:</h2> <ul> <li>Expertise in caching solutions, strategies, and best practices.</li> <li>Experience in microservice architecture.</li> <li>Experience building web-services and clients using REST/GraphQL.</li> </ul> <a href="https://careers-americas.icims.com/jobs/15896/senior-site-reliability-engineer/job?mode=apply" target="_blank">Apply for this job</a>

Senior Site Reliability Engineer

<h1>Product Designer, Integration</h1> Design | Mountain View, United States or Remote | Remote, Remote | Full-Time <a href="https://careers-americas.icims.com/jobs/16186/product-designer%2c-integration/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. This is a remote role. To help our teams work together, you must be located between PST and EST. Your future team Loom is looking for a Product Designer on our Integrations team. You'll be responsible for delivering Loom integrations within the Atlassian product suite, working alongside a Lead Product Designer. You'll design Loom's embedded experiences end-to-end — from recording to playback to organization - reaching millions of people inside the Atlassian products they already use every day for work. Together, we'll empower our customers to collaborate in a richer, more engaging way through asynchronous video via a seamless experience between videos, documents, and the workflows between them. At Atlassian, we're not just building products; we're creating a movement, and you'll play a key role in crafting experiences that change the way the world works. We're not just a part of Atlassian; we're the driving force behind changing async behavior through video. What you'll do <ul> <li>Impact millions of users globally as you empower them to maximize the full potential of Atlassian products.</li> <li>Work cross-functionally with Product and Engineering partners to represent the design team and advocate the user voice</li> <li>Design end-to-end experiences b/w Loom and Atlassian, from concept to pixel-perfect design</li> <li>Contribute to vision, roadmapping, design critique, sprint planning, and product and design channels.</li> <li>Contribute to the Lens Design System and Atlassian Design System</li> <li>Inspire a culture of design excellence, where innovation is the norm.</li> </ul> Your background <ul> <li>2+ years of product design experience</li> <li>Experience in Product Design organizations that have shipped software to users, working closely with Product and Engineering teammates to develop the strategy and rationale for features.</li> <li>Demonstrable experience working with data, conducting and measuring product design experiments, and a passion for setting and achieving OKRs and metrics that materially impact the business.</li> <li>An outstanding portfolio, with presentable case studies showcasing a foundation in typography, interaction and visual design, product sense, and idea generation.</li> <li>Experience collaborating with a diverse team in a rapid growth environment. Huge plus if you've worked with remote teammates and understand the communication patterns of working with highly distributed teams.</li> <li>A learning and growth mindset: We strive to continuously improve, iterate, and integrate what we learn — from our work and with each other.</li> <li>Experience with prototyping as a means to explore and convey design solutions.</li> <li>Empathy and resilience: empathy for our customers, to build a product and a service they'll love. Empathy for our coworkers, to build a workplace we'll love. Resilience to be able to take feedback from anywhere, consider it gracefully, and fold it into your thinking and your work.</li> <li>Excellent written, verbal, and storytelling skills</li> </ul> Compensation At Atlassian, we strive to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $136,100 - $181,400 Zone B: $122,500 - $163,300 Zone C: $112,900 - $150,600 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. #LI-Remote Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16186/product-designer%2c-integration/job?mode=apply" target="_blank">Apply for this job</a>

Product Designer, Integration

<h1>Account Manager, Strategic (Japanese Speaking)</h1> Sales | Sydney, Australia | Remote, Remote | Full-Time <a href="https://careers-apac-atlassian.icims.com/jobs/15211/account-manager%2c-strategic-%28japanese-speaking%29/job?mode=apply" target="_blank">Apply for this job</a> Atlassian is continuing to drive investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions. Our Account Management team owns retention and accelerates expansion, ultimately contributing to the transformation of our largest Enterprise customers worldwide. You will drive revenue growth across Atlassian’s full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade &amp; cross-sell opportunities throughout the customer lifecycle. You will partner closely with our Global Sales Team to drive Total Book of Business growth. Additionally, you will be partnering with Sales team on strategic opportunities, including white space analysis, strategic account planning &amp; mapping, and cross-functional partnership with Sales support teams. We are looking for a team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. In addition, you need to be able to prioritize high value activities amongst competing priorities. You have over 7 years of relevant experience with a proven track record of achieving revenue targets and accelerating expansion within your owned book of business. You are confident with driving sales engagements end-to-end and are an expert at running cross-sell discovery. More about you The team is comprised of proactive, resilient, and empathetic Account Managers, specialized in accelerating growth across Atlassian's full suite of products and services. You are adaptable to change, consistently seek opportunities to learn, and lean into collaboration to drive success. We believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our go-to-market model. Responsibilities <ul> <li>Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a tops-down, solution-oriented approach</li> <li>Developing Senior and Executive relationships over video conferences as well as in-person</li> <li>Manage high-value renewals &amp; expansion across a sizable product portfolio</li> <li>Ownership of growth opportunity management and sales cycles end-to-end</li> <li>Partner with our Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis</li> <li>Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities</li> <li>Maintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners</li> <li>Forecasting accountability for your owned book of business</li> <li>Proactively identifying pockets of risk in your Customer’s portfolio and triaging solutions to mitigate issues before they impact customer satisfaction</li> <li>Managing up internally to provide awareness and advocacy of customer needs</li> <li>Influencing cross-functional partners toward mutually beneficial outcomes</li> </ul> Qualifications <ul> <li>Professional fluency in Japanese and English</li> <li>7+ years experience in account management, inside sales, customer success or other relevant business areas</li> <li>Experience managing high-revenue customer engagements with Enterprise-level customers</li> <li>Experience managing complex, end-to-end sales cycles is preferred</li> <li>Experience selling Enterprise SaaS products across a global account footprint</li> <li>Experience working with Channel Partners &amp; GSIs to retain and grow customer accounts</li> <li>Understanding of the typical SaaS Customer Journey and experience guiding customers through risk scenarios</li> <li>Ability to establish rapport and build relationships and trust over the phone and on video across a wide variety of countries and cultures</li> <li>Proven track record of meeting or exceeding performance goals</li> </ul> <a href="https://careers-apac-atlassian.icims.com/jobs/15211/account-manager%2c-strategic-%28japanese-speaking%29/job?mode=apply" target="_blank">Apply for this job</a>

Account Manager, Strategic (Japanese-Speaking)

<h1>Customer Success Manager, Enterprise (German Speaking)</h1> Sales | Remote, Germany | Remote, Remote | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/15651/customer-success-manager%2c-enterprise-%28german-speaking%29/job?mode=apply" target="_blank">Apply for this job</a> Atlassian is looking for an Enterprise Customer Success Manager Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users. As an Enterprise CSM, you’ll build relationships and and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including executives, administrators and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment. To help our teams work together, you will be fully remote, but requires you to work CEST Time Zone hours. You will report to the Regional Head of Customer Success. Your future team With over 300,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola unleash the power of every team through Atlassian Solutions. With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. <ul> <li>Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.</li> <li>Experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes.</li> <li>Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.</li> <li>Manage post-sales activity for your customers through relationship-building, product expertise and execution.</li> <li>Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.</li> <li>Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.</li> <li>Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your seasoned account team and in particular the Account Associate.</li> <li>Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers.</li> </ul> <ul> <li>5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio.</li> <li>Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.</li> <li>Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.</li> <li>Understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases, and understanding of configuration trade-offs.</li> <li>Experience making customers feel valued through quality service internally across product, sales, support and marketing to facilitate a seamless customer experience</li> <li>Experience balancing a book of business in a customer-facing environment.</li> <li>Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/15651/customer-success-manager%2c-enterprise-%28german-speaking%29/job?mode=apply" target="_blank">Apply for this job</a>

Enterprise Customer Success Manager (DACH)

<h1>Senior Product Designer – Jira Product Discovery</h1> Design | Remote, UK | Remote, Remote | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/15607/senior-product-designer-%e2%80%93-jira-product-discovery/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your Future Team We are looking for a Senior Product Designer to join the Jira Product Discovery team. In this role, you will report to the Head of Design for Jira Product Discovery and join a group of Europe-based, fully remote teams. Jira Product Discovery helps product teams capture and prioritize ideas, aligning everyone with product roadmaps. As a senior individual contributor, you'll lead strategic design work focused on enhancing the product experience for our customers by shipping impactful new features and making incremental improvements. What You'll Do <ul> <li>Be a true champion for our customers.</li> <li>Contribute to research (i.e., talk to our customers) to understand their needs and pain points.</li> <li>Collaborate with product managers, engineers, and other partners to define your team’s strategy.</li> <li>Find simple solutions to difficult problems (whether through new features or incremental improvements) with consideration for the entire end-to-end product experience.</li> <li>Demonstrate excellence in using experimentation and data-driven decision-making in design.</li> </ul> Your Background <ul> <li>5+ years of product design experience, particularly in designing complex or enterprise-level software.</li> <li>Experience in end-to-end UX/product design, crafting impactful solutions to challenging problems.</li> <li>Proven ability to balance customer needs with business goals, market viability, and technical feasibility.</li> <li>Strong facilitation and cross-functional collaboration skills, with the ability to solicit and synthesize feedback and lead design discussions that drive product-wide outcomes.</li> <li>Experience with design systems and the ability to identify common components required to support a wide array of customer use cases.</li> <li>Experience measuring success through both qualitative and quantitative methods.</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/15607/senior-product-designer-%e2%80%93-jira-product-discovery/job?mode=apply" target="_blank">Apply for this job</a>

Senior Product Designer - Jira Product Discovery

<h1>Senior Manager, Sales Systems &amp; Operations</h1> Other | San Francisco, United States | Remote, Remote | Austin, United States | Mountain View, United States or Remote | Full-Time <a href="https://careers-americas.icims.com/jobs/15461/senior-manager%2c-sales-systems-%26-operations/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. The Sr. Manager, Sales Systems &amp; Operations is a leadership role in our Sales Strategy &amp; Operations organization. This person works with leaders and stakeholders in Sales, Marketing, Customer Success and other cross-functional teams across Atlassian to understand business needs, drive prioritization and support the implementation of projects/programs. This role is accountable for end-to-end project lifecycle support, from requirements gathering through to post-release support, and everything in between. Your team plays an integral role in developing and ensuring the successful delivery of our Sales project portfolio, but also supports the day-to-day operations for sales systems - triaging field sales issues and questions, and generally keeping the lights on for our sales teams. Atlassian is a dynamic, fast-changing, high-growth environment, and our Sales Systems &amp; Operations team plays a critical role in supporting that growth. We are looking for an equally dynamic leader to help lead the team and support the continued evolution of our enterprise sales model. <h4>What you’ll do</h4> <ul> <li>Work with business stakeholders and leadership in Sales to understand business objectives, needs and priorities, and develop and maintain a roadmap of projects and programs aligned to these goals. </li> <li>Drive programs and initiatives that streamline and improve our sellers QTC experience.</li> <li>You will support the NPI (new product introduction) process, including M&amp;A projects, to ensure successful operationalization of new offers across lead-to-cash and support processes.</li> <li>Support end-to-end project/program management for CRM and related sales-systems initiatives. As a hands-on leader, you will manage a team of business analysts and product owners who will support or execute prioritized projects. You will ensure the business value of your projects are quantified and that measurable success metrics have been defined. You will drive clarity of requirements and will ask lots of “why” questions to validate business impact of what gets implemented and to ensure that the solution will stand the test of time. </li> <li>Assess the business impact of projects and required investment, and drive the prioritization of initiatives to realize the best returns. </li> <li>You will partner closely with our technology teams to design best-in-class solutions, and will have ultimate accountability for the successful delivery of projects in our portfolio, including change management and enablement activities for our field teams. </li> <li>You will work closely with our different selling teams to identify ways to drive improvements into their work flows and optimize the experience to their unique seller objects</li> <li>You will be a trusted advisor to the business - helping guide our sales organization to best-in-class sales practices. </li> <li>Provide guidance, mentorship, and development opportunities for team members, while fostering a collaborative and high-performing team culture.</li> </ul> <h4>Required Skills</h4> <ul> <li>8+ years in leadership roles in Sales/Business Operations or similar consulting roles, ideally within a high-growth technology company, with experience leading enterprise-level projects.</li> <li>Minimum of 7 years of hands-on experience managing a Salesforce environment/team in a B2B, high-tech domain. SaaS software sales experience is expected. </li> <li>Minimum 5 years of experience in a people manager role.</li> <li>Experience rolling out significant programs within a sales or quote-to-cash organization, from project justification (ROI) to requirements gathering, solution design, cross-functional execution to launch and change management.</li> <li>Expertise in Sales, Service and Marketing Clouds, and an expert-level understanding of modern and emerging GTM technologies supporting the entire customer lifecycle. </li> <li>Experience with high-velocity sales models and more traditional high-touch enterprise sales motions. </li> <li>Diplomacy and negotiation skills to drive senior stakeholders to agreement on prioritization.</li> <li>Excellent business acumen. You’ve been around the block and have developed such a thorough understanding of B2B sales that you’re ready to design your own CRM. In-depth experience with channels and/or inside sales a big plus.</li> <li>You have a knack for solution design, embrace complexity and can distill complex concepts into simple terms for our business counterparts. </li> <li>You understand the tools, techniques and processes required to use data to drive decision making and guide seller experiences in meaningful ways. </li> <li>You are a reporting and analytics guru, and understand when and how to use data to communicate, guide and influence. </li> <li>You have an extreme sense of ownership and accountability for your work and your team. We have ambitious plans and need you to execute relentlessly and drive projects to conclusion. </li> <li>You have the leadership skills to build and motivate a team of ambitious business analysts.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $172,900 - $230,500 Zone B: $155,600 - $207,500 Zone C: $143,500 - $191,300 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15461/senior-manager%2c-sales-systems-%26-operations/job?mode=apply" target="_blank">Apply for this job</a>

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