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<h1>Sr. Readiness Manager, Customer Success</h1> Sales | Remote, Remote | Remote, Remote | San Francisco, United States | Austin, United States | New York, United States | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/15886/sr.-readiness-manager%2c-customer-success/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your Future Team At Atlassian, our Customer Success Enablement team is a dynamic blend of creativity and data-driven insights, designed to empower our post-sales teams to deliver exceptional customer experiences. As a Senior Customer Success Readiness Manager, you'll be an integral part of this team, reporting to the Manager of Sales &amp; Success Readiness. You'll act as a strategic partner, content creator, program owner, and mentor, driving behavioral change to benefit both our business and our customers. Our team excels in designing learning programs, creating e-learnings, async content and training sessions, and supporting transformative initiatives to boost customer satisfaction and retention. What You'll Do <ul> <li>Lead strategic enablement activities to ensure our Customer Success teams master the necessary knowledge, tools, and assets to enhance customer relationships with Atlassian solutions.</li> <li>Develop and oversee engaging learning sessions and training content, working closely with cross-functional teams such as Product, Marketing, Sales, and Customer Support.</li> <li>Identify learning needs and design tailored training sessions, incorporating diverse activities and techniques to enhance the learning experience.</li> <li>Contextualize and refine product and marketing messages to align with customer success strategies.</li> <li>Design dynamic project roadmaps focused on improving customer outcomes, selecting suitable methodologies and developing contingency plans.</li> <li>Collaborate with Customer Success Leadership to foster a coaching culture, improving engagement across Customer Success Managers, Global Renewals, and Advisory Services teams.</li> <li>Utilize tools like Salesforce, Gainsight, and Highspot to align enablement with product updates, customer campaigns, and events.</li> <li>Uphold and share Atlassian's core values across the organization.</li> </ul> Background Experience &amp; Competencies <ul> <li> Experience: A minimum of 5 years in customer-focused roles, including customer success training or support, with at least 2 years in enablement or training at a B2B enterprise tech company. <ul> <li>Proven track record of enhancing customer satisfaction, retention rates, and overall customer experience.</li> <li>Experience in managing customer relationships and achieving retention, growth, and profitability goals.</li> </ul> </li> <li>Skills: Mastery of excellent communication, project planning, and strategic sales planning. Proficiency with tools like Salesforce, Gainsight, and other relevant platforms.</li> <li>Behaviors: Collaborative, customer-centric, data-driven, and goal-oriented, with a strong ability to build cross-functional relationships.</li> <li>Knowledge: Deep understanding of organizational offerings, industry segments, customer lifecycle methodology, and success technologies.</li> <li>Education: Bachelor’s degree required; Master’s degree or equivalent is a plus.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $150,300 - $200,400 Zone B: $135,300 - $180,400 Zone C: $124,700 - $166,300 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/15886/sr.-readiness-manager%2c-customer-success/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Sr. Readiness Manager, Customer Success

<h1>DEI Talent Development and Retention Specialist</h1> People | San Francisco, United States | Remote, Remote | Full-Time <a href="https://careers-americas.icims.com/jobs/15899/dei-talent-development-and-retention-specialist/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Job Summary: We are seeking a passionate and experienced Talent Retention Specialist with a strong focus on Diversity, Equity, and Inclusion (DEI). This role will be responsible for developing and implementing programs aimed at retaining a diverse workforce and ensuring an inclusive work environment. The ideal candidate will have a deep understanding of DEI research and a proven track record in human resources and talent management. Key Responsibilities: <ul> <li>Develop and implement comprehensive DEI-focused talent retention strategies to reduce turnover and increase employee satisfaction among underrepresented groups.</li> <li>Work with our People Insights team to scope and regularly assess employee engagement and satisfaction through surveys, listening sessions, and other feedback mechanisms, with a focus on DEI.</li> <li>Analyze DEI-related data to identify trends and areas for improvement in retention efforts.</li> <li>Collaborate with HR team members, talent team, and business leaders to address DEI-related retention challenges and implement solutions.</li> <li>Create and manage DEI programs focused on career development, mentorship/sponsorship, and employee recognition, ensuring they meet the needs of diverse employee groups.</li> <li>Develop and facilitate DEI training sessions and workshops tailored dor leaders to enhance employee engagement and retention.</li> <li>Monitor the effectiveness of DEI retention programs and make adjustments as necessary.</li> <li>Support sustainable ERG growth and development as a retention tool. Work with ERG Chairs to build strategies and budgets that support community engagement and retention.</li> <li>Stay up-to-date with industry trends and best practices in DEI and talent retention.</li> <li>Provide regular reports to senior management on DEI retention metrics and program outcomes.</li> </ul> <ul> <li>Bachelor’s degree in Human Resources, Business Administration, Sociology, or a related field (Master’s degree preferred).</li> <li>A minimum of 5 years of experience in human resources, with a focus on DEI, talent development, talent management, and employee engagement.</li> <li>Proven track record of developing and implementing successful DEI-focused talent retention programs.</li> <li>Strong facilitation skills and understanding of adult learning theory.</li> <li>Strong analytical skills with the ability to interpret DEI-related data and make data-driven decisions.</li> <li>Excellent interpersonal and communication skills, with the ability to engage and influence diverse stakeholders.</li> <li>Ability to build strong relationships and work collaboratively with employees at all levels of the organization.</li> <li>Strong project management skills with the ability to manage multiple DEI initiatives simultaneously.</li> <li>Knowledge of DEI best practices and current regulations.</li> </ul> Preferred Skills: <ul> <li>Certification in HR (e.g., SHRM-CP, PHR) or DEI (e.g., Certified Diversity Professional).</li> <li>Experience with HRIS systems and DEI analytics platforms.</li> <li>Familiarity with organizational development and change management principles.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $169,300 - $225,700 Zone B: $152,400 - $203,100 Zone C: $140,500 - $187,300 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15899/dei-talent-development-and-retention-specialist/job?mode=apply" target="_blank">Apply for this job</a>

DEI Talent Development and Retention Specialist

<h1>Principal Technical Program Manager, ACE</h1> Engineering | Mountain View, United States or Remote | Remote, Remote | Full-Time <a href="https://careers-americas.icims.com/jobs/13520/principal-technical-program-manager%2c-ace/job?mode=apply" target="_blank">Apply for this job</a> As part of the Atlassian Corporate Engineering (ACE) team at Atlassian, your role will unlock the potential of every team within the company. The ACE team delivers advanced technology and solutions that empower Atlassian teams to excel in their respective missions: <ul> <li>Develop data-driven features using AI/ML and other new technologies.</li> <li>Build GTM solutions that fuel the growth of the Atlassian business.</li> <li>Ensure success of important business decision-making processes by delivering enterprise-grade solutions across finance, commerce, people and workplace domains.</li> </ul> As a Technical Program Manager reporting to a Head of TPM on the ACE team you will define product/program technical strategy. You will create long-term vision for the team and associated roadmap for your areas of ownership. You will build consensus among partners. You will use deep domain and technical expertise to ensure success of large cross organization programs. You will demonstrate a comprehensive understanding of fundamental challenges, shape technical requirements and collaborate with partners to develop comprehensive solutions. You will influence solution architecture to meet the latest needs of the business and contribute to programs and process across organizational boundaries. <ul> <li>Define the strategic goals for areas owned, communicate value proposition to partners and ensure support.</li> <li>Anticipate challenges, create long-term vision and associated road map for areas of ownership.</li> <li>Take ownership of strategic but ambiguous plans, bring clarity by translating them to well defined goals that engineering teams can achieve.</li> <li>Provide technical leadership on engineering programs and lead the end to end the delivery of complex programs across multiple teams, balancing the right tradeoffs and ensuring successful outcomes.</li> <li>Use deep technical skills and domain knowledge to influence department leaders on strategic direction.</li> <li>Define and track improvement to metrics for quality and performance across complex projects involving many teams.</li> </ul> <ul> <li>BS degree in Computer Science or equivalent work experience</li> <li>8+ years of leadership experience on software teams as Development Manager or TPM</li> <li>Experience delivering complex projects or solutions that span different groups within an organization</li> <li>Excellent verbal and written skills and ability to present to all levels in an organization</li> <li>System design knowledge and domain expertise in the area you operate - TPMs are not expected to write or read code, but are expected to understand system flows, block architectures, APIs and such.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $200,100 - $266,800 Zone B: $180,100 - $240,100 Zone C: $166,100 - $221,500 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/13520/principal-technical-program-manager%2c-ace/job?mode=apply" target="_blank">Apply for this job</a>

Principal Technical Program Manager, ACE

<h1>Principal Developer Solutions Consultant</h1> Sales | Remote, Americas | Remote, Remote | San Francisco, United States | Austin, United States | New York, United States | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/16061/principal-developer-solutions-consultant/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. At Atlassian, we are on a mission to unleash the potential of every team. We are looking for a highly skilled and experienced Principal Developer Solutions Consultant. In this role, you will be a key player in designing, developing, and implementing advanced AI solutions using Atlassian's Forge platform and Rovo, a key component of Atlassian's Central AI initiative. You will act as a consultant, guiding our key customers and internal teams on the solution development and design of AI agents, designed to enhance team workflows by automating repetitive tasks and providing intelligent insights to their organization and key stakeholders. Your role is pivotal, stretching beyond these tasks and ensuring AI's transformative potential is realized across our offerings. Since this is an emerging motion with our customers, you’ll also be charged (as a team) with developing and iterating on the framework to communicate the potential and limitations of Agents and . A key measure of success will be executing tailored demos and proof of concepts with customers and, in collaboration with solution engineering and Sales leadership, building a handoff, qualification and prioritization process. Key Responsibilities: <ul> <li>Solution Design: Lead the solution design and architecture of complex AI solutions using the Forge platform. Define the technical roadmap and ensure alignment with business objectives.</li> <li>Development: Develop and deploy sophisticated Rovo agents tailored to specific client needs. Utilize Forge modules such as <code>ai:agent</code> and <code>ai:action</code> to create intelligent and responsive agents.</li> <li>Consultation: Act as a trusted advisor to clients and internal teams, providing expert guidance on AI integration, best practices, and innovative solutions.</li> <li>Customization: Customize and extend Rovo agents to perform specialized tasks, integrate with third-party APIs, and utilize advanced Forge features.</li> <li>Project Management: Oversee the end-to-end project lifecycle, from requirements gathering and solution design to development, testing, and deployment.</li> <li>Collaboration: Work closely with cross-functional teams, including product managers, designers, and other developers, to ensure successful project delivery.</li> <li>Mentorship: Mentor and guide junior developers, fostering a culture of continuous learning and improvement.</li> <li>Innovation: Stay abreast of the latest advancements in AI and Forge development, and proactively explore new opportunities to enhance our solutions.</li> </ul> Qualifications: <ul> <li>Experience: Extensive experience in developing applications using Atlassian Forge or similar platforms. Proven track record of delivering complex AI solutions.</li> <li>AI Expertise: Deep understanding of AI concepts, including natural language processing, machine learning, data analytics and prompt engineering to garner consistant results from AI Solutions.</li> <li>Technical Skills: Proficiency in programming languages such as JavaScript, TypeScript, or Python. Strong experience with API integration and cloud services.</li> <li>Problem-Solving: Exceptional problem-solving skills and willingness to solve ambiguous and complex problems, as well as the ability to navigate through uncertain situations, break down complex challenges into manageable components, and develop innovative solutions for our customers.</li> <li>Nail &amp; Scale: Familiar with piloting approaches to make fast progress and ultimately designing for scale across a global field organization.</li> <li>Customer First Mindset: Oriented for testing approaches directly with customers with a keen appreciation for customer problems.</li> <li>Communication: Excellent communication skills, both written and verbal, with the ability to convey technical concepts to diverse audiences.</li> <li>Leadership: Demonstrated leadership abilities, with experience in project management and team mentorship.</li> </ul> Preferred Qualifications: <ul> <li>Atlassian Products: In-depth knowledge of Atlassian products like Jira, Confluence, and JSM.</li> <li>Engineering Leadership &amp; Developer Experience: Experience with guiding Developer teams and Engineering leadership on how to build on and customize the Atlassian platform.</li> <li>Forge Modules: Expertise in Forge modules such as <code>ai:agent</code> and <code>ai:action</code>.</li> <li>AI Ethics: Strong understanding of ethical considerations in AI development and deployment.</li> <li>Consulting Experience: Previous experience in a consulting role, with a proven ability to manage client relationships and deliver tailored solutions.</li> <li>Communication Skills: Ability to communicate and explain data science concepts to diverse audiences, craft a compelling story</li> <li>Technical Skills: Background in SaaS based-architectures, integration methods, and security considerations</li> <li>Expertise in Python or Java with and the ability to write performant production-quality code, familiarity with SQL, knowledge of Spark and cloud data environments (e.g. AWS, Databricks)</li> <li>Identifying customer business challenges; providing insights that help decision-makers discover opportunities and the value of addressing them with Atlassian’s Cloud solutions to achieve better long-term results.</li> <li>Ensure the voice of the customer is represented inside of Atlassian, contributing direct and actionable feedback to both internal Product teams in their specific solution area(s)</li> <li>Collaborate with cross-functional teams across Sales and GTM teams, CSS, Channel and other internal and external Partner teams to support the client, identify and promote new and expansion opportunities, and drive success.</li> <li>Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $206,600 - $275,400 Zone B: $185,900 - $247,900 Zone C: $171,400 - $228,600 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/16061/principal-developer-solutions-consultant/job?mode=apply" target="_blank">Apply for this job</a>

Lead Principal Developer Solutions Consultant

<h1>Senior Engineer, Infrastructure at Loom</h1> Engineering | Remote, Americas | Remote, Remote | San Francisco, United States | Austin, United States | New York, United States | Seattle, United States | Mountain View, United States or Remote | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/15486/senior-engineer%2c-infrastructure-at-loom/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian acquired Loom to lead in remote first, asynchronous work. With Loom's async video expertise and Atlassian's team collaboration understanding, we aim to innovate and empower customers for richer collaboration. Join us on our mission to make the impossible possible. This is a remote position. To help our teams work together, you must be located in the US. Your Future Team The Loom infrastructure team is responsible for the foundational services that make Loom an amazing product. We place special focus on the reliability, performance, and developer experience of our tools. We are looking for an accomplished and mission-aligned Senior Infrastructure Engineer with a background in running cloud services. You will lead the design and execution of our most critical projects. The infrastructure team has wide scope, and you will find challenging work across areas such as infrastructure tooling, network architecture, CI/CD pipelines, observability strategy, compute platform, and more. Your work will impact important initiatives by enabling engineers to deliver with velocity while adapting our architecture towards the needs of our video platform. What you'll do <ul> <li>Deliver infrastructure that supports and scales with new product initiatives</li> <li>Work across engineering to maintain the health and usability of our internal tools</li> <li>Build and operate reliable services on AWS and Kubernetes</li> <li>Lead our automation efforts using Go, Terraform, and Kubernetes</li> <li>Resolve system bottlenecks while we scale to 10x-100x users</li> <li>You will report into Loom's Infrastructure Manager</li> </ul> Your background <ul> <li>3+ years of production experience with AWS</li> <li>3+ years of experience leading and implementing infrastructure projects</li> <li>2+ years of programming experience. We use Go and JavaScript at Loom</li> <li>Track record in architecting and scaling distributed systems</li> <li>Experience working in a Linux environment</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $176,200 - $235,000 Zone B: $158,600 - $211,500 Zone C: $146,300 - $195,000 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/15486/senior-engineer%2c-infrastructure-at-loom/job?mode=apply" target="_blank">Apply for this job</a>

Site Reliability Engineer, Loom

<h1>Principal Technical Recruiter</h1> People | San Francisco, United States | Remote, Remote | Full-Time <a href="https://careers-americas.icims.com/jobs/15890/principal-technical-recruiter/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. <ul> <li>You will be responsible for re-imagining and building out how we hire our R&amp;D leadership positions</li> <li>Be a partner and business advisor to Executive leaders to hire complex senior level positions across R&amp;D</li> <li>Partner with other Recruiters and Recruiting Leaders to bring a holistic hiring picture to the executive leaders you support</li> <li>Drive recruitment strategy by using market data and other metrics to create a narrative and educate hiring leaders on best practices, process and opportunity areas</li> <li>Identify opportunity areas and create scalable solutions that will improve the broader R&amp;D Recruiting team with the right level of collaboration and visibility to leadership and appropriate partners</li> <li>Proactively be a mentor and "go to" for the broader Recruiting team on best practices, challenges, etc.</li> <li>Partner and collaborate with the R&amp;D Recruiting Leadership team to implement plans around our OKRs</li> </ul> <ul> <li>8+ years' of corporate, full lifecycle Recruiting experience in a technical environment with a demonstrable track record leading senior partners to successful hiring outcomes</li> <li>Exceptional command of the end-to-end recruiting process. This includes sourcing &amp; screening talent, building candidate relationships, closing talent and establishing trusting and aligned hiring manager partnerships</li> <li>Experience leveraging recruitment data to provide insights, guide impactful decisions and understand opportunities areas that need improvement</li> <li>Experience creating, structuring and actioning against change management</li> <li>Exposure and a commitment to innovative recruiting strategies and inclusive hiring practices designed to improve representation of URGs within Atlassian</li> <li>The ability to identify and drive strategic projects from creation to launch to improve outcomes within Talent Acquisition overall (such as vendor management strategy and candidate experience enhancements)</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $147,400 - $196,600 Zone B: $132,700 - $176,900 Zone C: $122,400 - $163,100 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15890/principal-technical-recruiter/job?mode=apply" target="_blank">Apply for this job</a>

Principal Technical Recruiter

<h1>Senior Solutions Engineer (Pre-Sales Engineer) - German Speaking</h1> Sales | Remote, Germany | Remote, Remote | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/15583/senior-solutions-engineer-%28pre-sales-engineer%29---german-speaking/job?mode=apply" target="_blank">Apply for this job</a> Atlassian is looking for a Pre-Sales Solutions Engineer for our German market within our enterprise business who’s passionate about being a product expert in the sales cycle, solving our enterprise customer’s hardest business problems with our products and solutions, and helping close our enterprise deals. Interested? Read on! <h4>In This Job, You Will:</h4> <ul> <li>partner with direct sales, partners and larger account teams on Fortune 500 customers, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory</li> <li>participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be</li> <li>probe for and identify additional opportunities for cross-product/solution expansion</li> <li>investigate, discover, and assess client pain points</li> </ul> <ul> <li>Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working</li> <li>have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams</li> <li>Lead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio</li> <li>Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision</li> </ul> <ul> <li>Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together</li> <li>Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management</li> <li>Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress</li> </ul> <h4>About You:</h4> We’re looking for a dynamic team member with a go-getter attitude who will both learn from and teach our passionate and growing organization. On paper, you have 5+ years of experience interacting with enterprise customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done. If you’re looking to be a cog in the system, this job isn’t for you. You’ve got a customer-centric mindset, with a proven track record in building executive relationships with customers and rally the internal teams to collaborate across the company to meet our customers needs. You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions. You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences. You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful. You’re fluent in German and English. <h4>More about our team</h4> You’ll be working alongside a globally distributed SE team, speaking with Global 2000 companies every day, and collaborating closely with our sales teams to provide an enterprise experience to our customers. We're a get s#!% done distributed team, built on Atlassian's core values. If this sounds like how you want to work, then we’re excited at the opportunity to have you join the team and help our company grow and change for the better. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/15583/senior-solutions-engineer-%28pre-sales-engineer%29---german-speaking/job?mode=apply" target="_blank">Apply for this job</a>

Senior Solutions Engineer (Pre-Sales Engineer) - German Speaking

<h1>Global Lead, Service Management Sales Strategy &amp; Performance</h1> Sales | San Francisco, United States | Remote, Remote | Austin, United States | Full-Time <a href="https://careers-americas.icims.com/jobs/16015/global-lead%2c-service-management-sales-strategy-%26-performance/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your future team At Atlassian, our mission is to empower our customers to thrive in the modern, digital economy. With a multi-billion-dollar software business, we serve over 300,000 paying customers and millions of users worldwide. Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone. From space missions and climate change, to bugs in code and remote equipment requests, no task is too large or too small with the right team, the right tools, and the right practices. As we enter the next wave of growth, we aspire to accelerate customer value realization through increasingly connected Atlassian solutions. We are looking for a seasoned strategic leader in Service Management to join us in delivering profitable Enterprise performance and growth. This individual will understand the market and competitive landscape, shape market distribution strategies from demand gen through post sales for our direct and channel businesses, represent the voice of the customer back to stakeholders in product, co-own long range planning with stakeholders across the business, understand business performance and accelerate outcomes through implementation of measurable initiatives and programs. Join our global team dedicated to propelling Atlassian's success by accelerating the growth of one of our most rapidly expanding solutions! Our Jira Service Management (JSM) solution has consistently innovated within the market, and leads in Forrester’s ESM Wave. Atlassian’s approach to service management brings development, IT, and business together on a single, AI-powered platform to deliver great experiences at high velocity. <ul> <li>Drive Sales &amp; Success strategy (including direct and channel) for Service Management, building on deep market and competitive insights, feedback from cross-functional peers and quantitative assessment. You will define clear strategies for what we will and will not do in the face of uncertainty to build a sustainable value proposition in the market.</li> <li>Build and maintain deep cross-functional partnerships across Atlassian, including at the executive level. Co-drive long range planning with Marketing and Product counterparts (and deep input from Sales &amp; Success leadership).</li> <li>Engage with customers and represent the voice of the customer back to product and other stakeholders, including quantitative and qualitative insights. Work with core account teams to innovate when appropriate in the customer journey and engagement models.</li> <li>Monitor business performance and understand key drivers of KPIs across the end-to-end customer journey for Atlassian’s suite of Service Management offerings. Understand P&amp;L performance for individual products as well as solution area overall.</li> <li>Be accountable for strategies to accelerate performance or inject change, identify levers and implement plans. Where necessary, resolve prioritization conflicts with Sales &amp; Success leadership, Marketing and Product.</li> </ul> <ul> <li>15+ years of experience of a combination of general management, corporate development, management consulting / corporate strategy, business development, sales management or an equivalent field</li> <li>A strong track record of owning and delivering qualifiable business impact across the customer journey - from top of funnel through retention and growth</li> <li>Experience developing global pre- and post-sales strategy and coverage models for platform/multi-product SaaS businesses, including direct and channel motions</li> <li>Superlative first principles thinker, able to break down problems, diagnose the root cause(s), and design scalable solutions</li> <li>Analytics skills and the ability to define how best to approach complex problems: You know what questions to ask, what the data says, and what actions to take based on the results </li> <li>Excellent communication skills across the organization and up to executives</li> <li>Track record partnering in fast-paced ambiguous environments: you get that an organization is made up of very different parts with evolving needs. You are a strong influencer of other teams and spearhead cross-team initiatives.</li> <li>Demonstrated expertise and thought leadership within Service Management </li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $205,700 - $274,300 Zone B: $185,200 - $246,900 Zone C: $170,800 - $227,700 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16015/global-lead%2c-service-management-sales-strategy-%26-performance/job?mode=apply" target="_blank">Apply for this job</a>

Strategy Market Lead (ITSM)

<h1>Senior Manager, Data Science</h1> Analytics &amp; Data Science | Remote, Americas | Remote, Remote | Washington DC, United States | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/15935/senior-manager%2c-data-science/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. The perfect candidate will be a seasoned people leader with a background in applied statistics, economics or a related quantitative field. You have strong business acumen, you are comfortable with ambiguity and complexity, and you have experience working with senior leaders and cross functional teams. You are a self-starter, an innovator, a strategic thinker, a data-driven problem solver, and a humble leaner. You have demonstrated success in using data science and ML to drive AI / ML based tooling and solutions for large organizations. <ul> <li>Lead, and grow a team of data scientists with great technical skills, business acumen, and value fit</li> <li>Partner with senior leaders to identify business opportunities and build KPIs</li> <li>Partner with cross-functional teams (program management, etc) to drive transformative initiatives and make impact</li> <li>Be the thought leader to build analytics strategy, provide transparency of roadmap, and drive sprint planning</li> <li>Build shared vision, empower a team of missionaries, and deliver high quality outcome</li> <li>Drive actionable analytics insights, build data science solutions, and measure impact</li> <li>Manage roadmapping, sprint planning, stakeholder engagement, and remove blockers when needed</li> <li>Be a great communicator to share complexed ideas simple, advocate team's work and coach data storytelling</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $201,300 - $268,400 Zone B: $181,200 - $241,600 Zone C: $167,100 - $222,800 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/15935/senior-manager%2c-data-science/job?mode=apply" target="_blank">Apply for this job</a>

Senior Manager, Data Science

<h1>Principal Analyst, Sales Strategy &amp; Operations</h1> Sales | Austin, United States | Remote, Remote | San Francisco, United States | New York, United States | Full-Time <a href="https://careers-americas.icims.com/jobs/15359/principal-analyst%2c-sales-strategy-%26-operations/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities In this role, you’ll get to: <ul> <li>Support the Solution Overlay Sales team. You will partner closely with multiple groups and create best-in-class standard reporting &amp; analytics.</li> <li>Analyze foundational reporting around sales metrics (lead conversion, opportunity forecasting, bookings). </li> <li>Be able to work with a technical team to identify stakeholder needs and develop reporting requirements for BI dashboards.</li> <li>Monitor sales performance efficiency and drive recommendation for improvement plan. There are multiple levers Sales Leadership can pull. It is our job to identify the correct one.</li> <li>Participate as a critical contributor of change management and go-to-market projects. Identify root cause and execute related projects to improve team performance around key customer lifecycle and conversion metrics.</li> <li>Support fiscal year planning, target and OKR setting, and ad-hoc analytics</li> </ul> Qualifications <ul> <li>A strong desire to execute, drive impact, and demonstrate urgency with projects big and small.</li> <li>Comfort operating independently in a fast-changing environment and with multiple teams relying on you.</li> <li>An owner mentality: You take pride in your work and view what you do as a part-owner and builder of Atlassian.</li> <li>Ninja-like analytics and excel skills: You know what questions to ask, what the data says, and what actions to take based upon the results. You are comfortable building detailed capacity and utilization models</li> <li>Slick ability to package data into relevant insight: You’ll be expected to build or collaborate on best-in-class, real-time dashboards from CRM data. SFDC expertise is a big asset.</li> <li>Deft ability to communicate data into relevant insight: You know how to create compelling presentations and can lead executives through data deep-dives.</li> <li>You love partnering: You get that an organization is made up of very different parts. You relish influencing other teams and co-piloting cross-team initiatives.</li> <li>Process improvement knowhow: Continuous improvement is in your DNA. You can enhance business processes from the diagnosis to documentation to execution.</li> <li>Ability and desire to cover the range of activities from C-level presentations to hands-on, data deep-dives.</li> <li>+7 years of ever-increasing responsibility in Sales Operations, Strategy, BizOps, or Analytics role within a B2B (ideally SaaS) company or in a strategy consulting environment.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $153,100 - $204,100 Zone B: $137,800 - $183,700 Zone C: $127,100 - $169,400 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15359/principal-analyst%2c-sales-strategy-%26-operations/job?mode=apply" target="_blank">Apply for this job</a>

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