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Job Posting End Date11-22-2024Please note the job posting will close on the day before the posting end date <h3>Job Summary</h3> Builds, repairs and maintains electrical transmission and distribution overhead and underground systems, requiring use of precautionary work methods and safety equipment due to electrical hazards present when working on or near energized conductors and electrical accessories. Opens and closes switches and installs grounding devices to lines and equipment. <h3>Job Description</h3> ESSENTIAL JOB FUNCTIONS: <ol> <li>This list is not intended to limit assignment of work or the degree of supervision under all operating conditions.</li> <li>Employee may perform miscellaneous, related, and incidental work in addition to that specifically outlined below.</li> <li>Climbs poles or rides in bucket to install or repair wires, arms, insulators or other hardware on poles.</li> <li>Installs and repairs underground facilities such as cable, transformers, potheads and pedestals.</li> <li>Installs pole hardware and such auxiliary equipment as transformers, lightning arresters, switches, fuses and insulators, using hand tools and mechanical devices.</li> <li>Covers energized lines with rubber goods to facilitate safe handling of high-voltage lines without interrupting service.</li> <li>Uses insulated poles (hot sticks) fitted with mechanically or hydraulically operated grasping and crimping tools and/or rubber gloves and sleeves to perform energized line work.</li> <li>May service streetlight systems.May patrol power lines.</li> <li>Perform similar or less skilled work as assigned.</li> </ol> MINIMUM REQUIREMENTS: Education: High School Diploma or GED. Experience: Successful completion of apprentice lineman training, including B-200 certification written test with a score of 80% or higher and successful completion of hands-on comprehensive demonstrations. External candidates must have a minimum of 4 years line work experience and successful completion of the journeyman pre-assessment. Required License(s)/Certification(s) are listed below:Must possess and maintain a valid CDL A state driver's license. OTHER REQUIREMENTS: <ol> <li>Must have the ability to climb and work at heights.</li> <li>Must have the ability to communicate with employees, customers and the general public in a courteous and proper manner. </li> <li>Must pass the AEP Pre-Assessment Evaluation. </li> <li>Must acquire with such time determined by the Company, the qualifications necessary to perform the duties of the next higher line of progression or vacate the current job classifications. </li> <li>Work Hours / Travel Requirements: 40 hours per week with overtime and travel as required. </li> <li>Must be available for overtime callout including weekends and holidays. </li> </ol> Compensation Data Compensation Grade: U070-863 Compensation Range: $55.06-55.06 USD It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.

American Electric Power

Lineman Journeyman

Job Posting End Date11-30-2024Please note the job posting will close on the day before the posting end date. <h3>Job Summary</h3> Responsible to the assigned supervisor for performing intermediate level engineering work activities and projects requiring the application of engineering knowledge in a safe, effective, efficient and economic accomplishment of assigned objectives. <h3>Job Description</h3> Work Designation -- remote and based within AEP's service territory in these states: OH, WV, VA, KY, TN, IN, MI, OK, TX, LA, AR. Other states and locales may be considered based on payroll, tax and benefits. BUSINESS UNIT: Generation ORGANIZATION: Electrical Engineering Services DEPARTMENT: Rotating Machines Based on education, experience and interview, this opportunity will be filled commensurately at either title in the Engineer job family. For this posting, minimum requirements are stated for lower grade. Increased expectations are for the higher grade. Engineer Sr. (grade 8) Engineer (grade 7) = bachelor's degree in engineering + four (4) years of experience; OR, master's degree in engineering + two (2) years of experience; OR, may be considered as entry-level with doctorate/Ph.D. degree in engineering. More Specific to This Opportunity: In support of maintaining our generating fleet, targeting the generators and motors, the filling of this position at the mid-/senior levels will allow Electrical Engineering to support all generating facilities by: - Providing Generating Facilities with expert-level support in the areas of guidance, inspection, and troubleshooting for generators and other rotating equipment. Additional work will support the balance of plant (Switchgear, MCCs, Circuit Breakers, Batteries, Non-segmented Bus, Transformers). - Providing support of the NERC Compliance Regulatory requirements. This support includes NERC Operation &amp; Planning (O&amp;P) PRC, MOD and FAC standards. ESSENTIAL JOB FUNCTIONS: - Assumes responsibility to configure, administer, implement, and maintain specialized programs/ systems/ equipment to support the Generation Organization. - Supports the development and maintenance of the required processes and programs that keep equipment in operational condition. - Troubleshoots system/equipment hardware and software. - Schedules, performs, and tests system/equipment upgrades. - Reviews and approves plans for changes and/or modifications. - Performs other project-related support activities as assigned. - Maintains strict documentation standards for the specialized programs/systems/equipment to document plans, processes, and procedures. - Electronically archives records for historical purposes/evidence. - Serves as the primary contact for providing historical information or details about future enhancements. - Develops, implements, and improves tools to automate managing and reporting functions where possible. - Communicates and collaborates with local and/or remote resources to manage the specialized programs/systems/equipment in alignment with Generation’s requirements. - Works with Plant Staff, Plant Management, and others to facilitate a successful local program for the specialized program/system/equipment at specific sites. - Collaborates with other sites to recognize common platforms and to promote consistency and continuous improvement within the Generation Organization. - Participates in planning and implementing projects associated with any new program requirements or system/equipment upgrades or repairs. - Leads, facilitates, and coordinates work activities of others within the work group, team, department, corporate entity, or those external to the company as required to perform all routine work. Provides guidance and exercises judgment and discretion in providing guidance and direction to others. - Assures safety of all activities. Technical Expertise: Possesses advanced knowledge and performs varied assignments with proficiency in the application of theory and analytical techniques to solve diverse problems and complete extensive analyses. Understands interrelationship between systems and component equipment. Analyzes and recommends enhancements to business processes. Leadership and Guidance: Coordinates work activities of others within the work group, department, or other corporate entity as necessary to perform routine engineering work. Performs routine engineering activity independently. Provides training and guidance to lower-level employees. Planning and Organizational Ability: Develops input necessary to forecast costs for the routine projects, improvements requisitions, etc. Problem Solving and Initiative: Resolves and initiates solutions to routine and/or moderately complex problems which usually require additional definition/clarification before analysis can begin. Identifies problems that are beyond the normal routine. Seeks out opportunities and embrace new ideas and approaches. Communication Skills: Helps coordinate the work of other engineers in an efficient and effective manner. Interpersonal Skills: Leads aspects of team effort. Effectively leverages skills developed from company programs such as Power Up &amp; Lead. MINIMUM REQUIREMENTS: Has typically acquired 4 or more years of related engineering experience along with a Bachelor's degree in engineering in a program accredited by ABET*; or 2 years of related engineering experience along with a Master’s degree in engineering from a program accredited by ABET* . Individuals with a PhD in engineering from an engineering program accredited by ABET* may be considered for entry into the organization at this level. Registration as a Professional Engineer (PE) in any U.S. state or Puerto Rico** is encouraged and preferred.*ABET - Engineering Accreditation Commission of the Accreditation Board for Engineering and Technology. Acceptable alternatives are (1) a Bachelor’s degree in engineering (non-ABET), plus a Professional Engineers (PE) license in any state of the U.S. or (2) a Bachelor’s degree in engineering (non-ABET) plus a Master’s degree or PhD in engineering from a university with an ABET accredited Bachelor’s program.** Confirmation is required to ensure the PE obtained in Puerto Rico aligns with NCEES standards. INITIAL POSITION / BASE SALARY FUNDING: ($83,413 - $122,491). In addition to base salary, AEP offers competitive Total Rewards including: discretionary annual incentive, 401(k), pension, health insurance, life/AD&amp;D insurance, vacation, educational assistance, etc. #LI-REMOTE #AEPCareers Compensation Data Compensation Grade: SP20-007 Compensation Range: $83,413.00-104,267.50 USD Candidates will be considered based on their qualifications and the candidate’s ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CA, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, MT, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidate’s expense, provided the relocation can be completed within a timeframe that meets AEP’s staffing needs. NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.

REMOTE Engineer (Mid - Sr.) - Electrical Engineering Services/Rotating Machines  (Generation)

Job Posting End Date12-14-2024Please note the job posting will close on the day before the posting end date. <h3>Job Summary</h3> Position Summary: Fields inbound/outbound calls from current and potential residential, small business and C&amp;I customers. Facilitates mass market customers' understanding of the energy market and provides step-by-step instructions which enable the customer to complete the online, direct mail, or phone enrollment onto AEP Energy Supply Service. Acts as liaison between Billing, Contract Management, Finance, Sales and the customer's Utility, utilizing information from various departments and utility resources to resolve problems and respond to customer inquiries by phone, e-mail, live chat and fax. <h3>Job Description</h3> Must live in Columbus, OH region Key Duties &amp; Responsibilities: Inbound Inquires Handle all inbound calls, emails, and live chats for current and potential customers, offering a unique approach to customer service exuding enthusiasm and personality while remaining professional and courteous at all times Handle billing, contract, and enrollment-related questions or concerns Provide line-by-line, simple analyses of customer’s bills, communicating usage and pricing information, and delivery/energy breakdowns Address any concerns the customer may have Conduct inter-departmental research to resolve more complex customer issues and trouble shoot customer problems Act as gatekeeper for customer complaints, ensuring complaint validity and monitoring the gravity of complaints, according to complaint management process, for escalation to the Team Lead and/or Care Director. Works with utility to resolve customer issues (reduce deposit requests, resolve billing and payment issues, request activity statements, investigate meter reading issues, drops/rescissions/cancellations, etc) Meet eCommerce requests and inquiries, e.g. facilitate online customer payments, enroll/un-enroll customer in auto pay, recover username and passwords, provide status updates on agreement start and end dates, etc. Contribute to departmental success by being accountable for team standards, goals and values in each customer interaction Participate in weekly reviews to listen to feedback, improve interaction skills, and enhance the customer experience. Contract Administration Follow up on enrollment issues to correct information, investigate reason for cancellation, etc. Processes agency agreement forms with the utility to ensure access to customer information for customer service purposes Facilitate customer requests involving Contract Management (drops, billing changes, etc.). Projects Act as the customer’s advocate by providing feedback on all customer facing projects, processes, designs, etc. to ensure intelligence from daily customer interaction is considered Ensure quality through regular exercises monitoring agent - customer interaction and identifying individual and departmental areas for improvement Assist in Management-led projects pertinent to New Market Entry, Customer Care and Contract Management (Utility Grouping, CRM entry, Zip Codes Research, Renewal Letter Mailers) Notify customers of changes to their account (bill type changes, payment method availability, etc.) Incoming Mail Process all incoming mail from utilities (Notifications, Planned Outages, Disconnection Notices, New Supplier &amp; AEP Energy Drop letters) Knowledge &amp; Skill Requirements Advanced Excel and/or Microsoft Access skills to support data analysis. Technical understanding of information systems. Ability to read and interpret general business and technical documents as well as deliver concise communication to the sales team, customers and other employees. Ability to interact with all levels of the organization. Solid analytical and problem-solving skills Education &amp; Experience Requirements: 2 or more years of call center customer service related work experience Attributes: Embodies AEP Energy Values Effective problem-solving skills: ability to identify alternatives, and develop solutions in an efficient and professional manner High emotional IQ-Superior interpersonal skills, diplomacy, win-win mindset, relationship-builder, mediator Excellent communication skills: verbal, written and listening High-energy, drive and ambition Minimum Requirements : Qualifications: High School Diploma or equivalent Ability to communicate verbally and written Ability to use MS Office products – Word, Excel Must be able to present professional demeanor Ability to use various computer systems – data entry, technical comprehension Compensation Data Compensation Grade: SP20-001 Compensation Range: $15.27-19.09 USD Candidates will be considered based on their qualifications and the candidate’s ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CA, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, MT, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidate’s expense, provided the relocation can be completed within a timeframe that meets AEP’s staffing needs. NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.

Customer Advocate

Job Posting End Date11-22-2024Please note the job posting will close on the day before the posting end date. <h3>Job Summary</h3> Working within Waterfall or Agile frameworks, a Business Analyst will work with a variety of disciplined focused team members all working toward a common goal of delivering value with quality and scale. Responsible for collaborating with other Job Families such within Technology and across our business partners to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices. Independently performs advanced business and project analysis for the most complex and largest projects. <h3>Job Description</h3> Essential Job Functions: Responsibilities include the following for large projects and/or enterprise programs: <ul> <li> ITIL Service Design &amp; Continual improvement processes: Designs Coordination, Service Level, Risk, Capacity, Availability, Service Continuity, Security, Compliance, Architecture, Discovery, CMDB, CSDM &amp; Reporting. </li> <li> ITIL Process Architect for CMDB Management. Provides oversight and guidance of the end-to-end process for CMDB and primarily leads the development effort to implement approved solution in the CMDB and its related modules. </li> <li> Aligns CMDB processes with the organization’s strategic Objectives, Including defining the process flow, identifying inputs and outputs, and establishing performance metrics. </li> <li> Ensures process design aligns with ITIL framework and follows business and industry methodologies while considering good/best practices. </li> <li> Develops, documents, and implements CMDB data governance processes and procedures for effectively managing CI data. </li> <li>Leads business analysis on strategic enterprise projects across the organization Partners with Enterprise Architecture to adopt a framework to transition artifacts between disciplines throughout the operating model and across the enterprise. Establishes enterprise business analyst skill set (experience in multiple business domains). Utilizes significant experience planning and facilitating analysis workshops with multiple stakeholders.</li> <li>Demonstrates the core competencies of innovation (creative thinking, problem solving, synthesis/reorganization, collaboration, etc).Formulates business strategies, operations, and opportunities to develop technology capability roadmaps that are aligned with organizational business roadmaps. Develops and implements business analysis standards and ensures compliance with standards.</li> <li>Creates and communicates capabilities and scope plans to all levels of business technical staff. Leads the Community of Practice for business analysis Coaches, mentors, and trains less experienced business analysts across the enterprise.</li> <li>Provide an expert level of process redesign and support including using tools, responding to user questions, problem diagnosis, recognition and solutions for process improvements, research, troubleshooting, tracking and resolution. Research best practices to develop innovative solutions for complex process improvement efforts or business needs.</li> <li>Responsible for business unit relationships and overseeing, managing and leveraging the entire life cycle of information technology investments in systems for multiple departments or a small business unit - from defining and targeting the investment mix, to planning the portfolio structure and packaging, to communicating the portfolio plan and define actionable items to achieve results.</li> <li>Plays the key role in the strategic planning process for the IT organization, acting as a lead advisor to senior business leaders, the IT leadership council, and governance committee.</li> <li>Works with and advises these individuals and groups on how enterprise priorities link to technology investments, and the risks and benefits of specific portfolio activities. Guides the IT organization and other stakeholders to develop, prioritize, and execute the information technology and business portfolio plan.</li> <li>Analyzes portfolio performance and promotes changes in investment mix to achieve goals.</li> <li>Executes opportunities for optimizing information technology portfolio performance to lower cost of ownership and provide a competitive advantage to the business.</li> </ul> Minimum Requirements: Tech Business Analyst Staff (SG9): Education: Bachelor's degree in computer science, information systems, business or related field of study; Or Associate's degree in computer science or related field of study with 2 years of relevant work experience; Or High school diploma/GED with 4 years of relevant work experience. Experience: In addition to any experience required above, 10 years of relevant work experience is required. Tech Business Analyst Lead (SG10): Education: Bachelor's degree in computer science, information systems, business or related field of study; Or Associate's degree in computer science or related field of study with 2 years of relevant work experience; Or High school diploma/GED with 4 years of relevant work experience. Experience: In addition to any experience required above, 13 years of relevant work experience is required. Preferred Requirements: Skills/Experience: <ul> <li>Hands on experience with Discovery module </li> <li>Handson Experience in CSDM (Common Service Data Model) Implementation &amp; Business Process Architecture &amp; Mapping with Technical and Business Service structure </li> <li>Progressive experience in managing enterprise-class continual IT process improvement initiatives for CMDB within the service development lifecycle. </li> <li>Strong understanding and hands-on experience of ServiceNow functionality to include CMDB, Service Level Agreements (SLAs), Major Incident module, Performance Analytics or equivalent reporting tools, experience with configuring and maintaining dashboards.</li> <li>4+ years ServiceNow development experience preferred. </li> <li>4+ years CMDB management experience, including ITIL/ITSM process ownership. </li> <li>4+ years’ experience in collaborating with stakeholders to capture CMDB requirements. </li> <li>In-depth knowledge and experience with most/all ITSM Service Delivery processes ​</li> <li>Extensive ServiceNow &amp; Discovery knowledge and experience preferred. </li> <li>Knowledge of business system interactions, infrastructure dependencies, system controls, monitoring associated with service delivery. </li> <li>ServiceNow On-Prem experience preferred. </li> </ul> Compensation: <ul> <li>Tech Business Analyst Staff (SG9): $110,656.00-$143,853.50 </li> <li>Tech Business Analyst Lead (SG10): $129,963.00-$168,952.00</li> </ul> #LI-REMOTE Compensation Data Compensation Grade: SP20-009 Compensation Range: $110,656.00-143,853.50 USD Candidates will be considered based on their qualifications and the candidate’s ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CA, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, MT, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidate’s expense, provided the relocation can be completed within a timeframe that meets AEP’s staffing needs. NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.

ITIL ServiceNow Process Architect (Tech Business Analyst Staff-Lead)

Job Posting End Date11-30-2024Please note the job posting will close on the day before the posting end date. <h3>Job Summary</h3> Position Summary: Fields inbound/outbound calls from current and potential residential, small business and C&amp;I customers. Facilitates mass market customers' understanding of the energy market, and provides step-by-step instructions which enable the customer to complete the online, direct mail, or phone enrollment onto AEP Energy Supply Service. Acts as liaison between Billing, Contract Management, Finance, Sales and the customer's Utility, utilizing information from various departments and utility resources to resolve problems and respond to customer inquiries by phone, e-mail, live chat and fax. <h3>Job Description</h3> Fluency in Spanish required Must live in Columbus, OH region Key Duties &amp; Responsibilities: Inbound Inquires Handle all inbound calls, emails, and live chats for current and potential customers, offering a unique approach to customer service exuding enthusiasm and personality while remaining professional and courteous at all times Handle billing, contract, and enrollment-related questions or concerns Provide line-by-line, simple analyses of customer’s bills, communicating usage and pricing information, and delivery/energy breakdowns Address any concerns the customer may have Conduct inter-departmental research to resolve more complex customer issues and trouble shoot customer problems Act as gatekeeper for customer complaints, ensuring complaint validity and monitoring the gravity of complaints, according to complaint management process, for escalation to the Team Lead and/or Care Director. Works with utility to resolve customer issues (reduce deposit requests, resolve billing and payment issues, request activity statements, investigate meter reading issues, drops/rescissions/cancellations, etc) Meet eCommerce requests and inquiries, e.g. facilitate online customer payments, enroll/un-enroll customer in auto pay, recover username and passwords, provide status updates on agreement start and end dates, etc. Contribute to departmental success by being accountable for team standards, goals and values in each customer interaction Participate in weekly reviews to listen to feedback, improve interaction skills, and enhance the customer experience. Contract Administration Follow up on enrollment issues to correct information, investigate reason for cancellation, etc. Processes agency agreement forms with the utility to ensure access to customer information for customer service purposes Facilitate customer requests involving Contract Management (drops, billing changes, etc.). Projects Act as the customer’s advocate by providing feedback on all customer facing projects, processes, designs, etc. to ensure intelligence from daily customer interaction is considered Ensure quality through regular exercises monitoring agent - customer interaction and identifying individual and departmental areas for improvement Assist in Management-led projects pertinent to New Market Entry, Customer Care and Contract Management (Utility Grouping, CRM entry, Zip Codes Research, Renewal Letter Mailers) Notify customers of changes to their account (bill type changes, payment method availability, etc.) Incoming Mail Process all incoming mail from utilities (Notifications, Planned Outages, Disconnection Notices, New Supplier &amp; AEP Energy Drop letters) Knowledge &amp; Skill Requirements Advanced Excel and/or Microsoft Access skills to support data analysis. Technical understanding of information systems. Ability to read and interpret general business and technical documents as well as deliver concise communication to the sales team, customers and other employees. Ability to interact with all levels of the organization. Solid analytical and problem-solving skills Education &amp; Experience Requirements: 2 or more years of call center customer service related work experience Attributes: Embodies AEP Energy Values Effective problem-solving skills: ability to identify alternatives, and develop solutions in an efficient and professional manner High emotional IQ-Superior interpersonal skills, diplomacy, win-win mindset, relationship-builder, mediator Excellent communication skills: verbal, written and listening High-energy, drive and ambition Minimum Requirements : Qualifications: Fluency in Spanish preferred High School Diploma or equivalent Ability to communicate verbally and written Ability to use MS Office products – Word, Excel Must be able to present professional demeanor Ability to use various computer systems – data entry, technical comprehension Compensation Data Compensation Grade: SP20-001 Compensation Range: $15.27-19.09 USD Candidates will be considered based on their qualifications and the candidate’s ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CA, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, MT, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidate’s expense, provided the relocation can be completed within a timeframe that meets AEP’s staffing needs. NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.

9 American Electric Power Jobs