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<h2>DESCRIPTION</h2> You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move ecommerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world. Key job responsibilities Hire, train, and develop a team of IT professionals. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Interact with management and staff to provide technical assistance for continuous improvement of IT solutions. Establish and maintain a positive, productive relationship with operational partners and staff. Lead infrastructure builds in new facilities. Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations. Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA). Develop and maintain policies, procedures, and processes. Oversee management of equipment and parts inventory. Create, manage, and support recognition and communication programs. Travel up to 30%. <h2>BASIC QUALIFICATIONS</h2> - 5+ years of developing a team of technical professionals across multiple locations experience - 2+ years of leading technology teams as a information technology operations manager experience - Bachelor's degree, or 4+ years of professional or military experience - Knowledge of Linux or Unix systems administration <h2>PREFERRED QUALIFICATIONS</h2> - Knowledge of hardware architectures - Experience with system management tools and client/server environments Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon

IT Manager, Ops Tech Solutions (OTS)

<h2>DESCRIPTION</h2> Amazon Web Services (AWS) is looking for a data associate to help with annotations and data analysis. As part of the Ai Data Team at AWS you will responsible for delivering high-quality training data to ensure the best performance of the AWS machine learning systems. Our goal is to produce the highest quality training data in the industry and to delight our customers by improving human language understanding and natural language processing. Key job responsibilities * Build a thorough understanding of data collection and annotation guidelines and various annotation tools. * Annotate, generate and QA data, identifying linguistic categories based on detailed annotation and adhering to guidelines. * Use generative AI to facilitate workflows or automate repetitive tasks * Monitor AI outputs for biases or ethical issues and adjusting inputs to mitigate these risks. * Perform annotation related tasks; you participate in data generation, collection and quality assurance tasks * Collaborate with other ML Data Linguists to resolve data ambiguities and annotation disagreements. * Dive deep into the data to perform qualitative error trend analysis, and devise action plan to improve data quality. * Provide feedback to Language Engineers and Scientists on tool improvements and annotation processes. * Diving deep into issues and implement solutions independently * Contribute to process improvements to reduce handling time and improve resource output. * Develop a variety of language artifacts crucial for model development such as datasets for training and evaluation. * Support and consult in pre-screening interviews for Data Associates. * Collaborate with LEs, scientists, and Ops Manager to innovate processes, tracker automations, and workflows. * Assist LEs in communication with vendor to provide detailed feedback to annotators. About the team The Bedrock team is a team of data linguists who primarily support the training of different models in the AWS generative AI platform. We work with different model types, such as text-to-text, text-to-image, text-to-speech, and others, generating data for ML model training, as well as toxic content evaluation, and categorization. Some of the aspects of ML development that the Bedrock team works with include Responsible AI, Reinforcement Learning from Human Feedback, Supervised Fine Tuning, and Human Content Evaluation. AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship &amp; Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

ML Data Linguist III - Bilingual, Bedrock

<h2>DESCRIPTION</h2> The Amazon Security Special Programs Evaluations Assessments &amp; Response (SPEAR) Team is seeking an experienced and talented physical security Evaluator to join the SPEAR Evaluations AMER-West team. This position is responsible for performing physical security evaluations of our data facilities in the AMER-West region. You will join a team of experienced and skilled specialists responsible for evaluating the application of physical security, including people, processes and measures. You will identify and document vulnerabilities and provide guidance on the path to resolution, and are responsible for all written reports related to the evaluations you conduct. You will participate in the development, analysis, and implementation of physical security standards and identify areas for improvement. As a SPEAR Evaluator, you partner and work directly with other AWS Physical Security Teams, AWS Management, and customers to aid in the real-world application of physical security to existing and new data facilities. You will also review new technology and security measures for possible application to the existing suite of security processes and measures to enhance the security posture of our data facilities. You must be able to work at all levels from the theoretical knowledge of physical security protection systems and principles, to the practical application and real-world implementation of processes and measures. The Physical Security Industry Specialist must execute detailed evaluations of our existing facilities, identifying areas which can be improved to enhance the physical security posture of each site. To meet these requirements and ensure the delivery of the team’s mission, the position requires extensive global travel, amounting to 50% on average. Key job responsibilities - Execution of evaluations of all data facilities within AMER-West. Ensure all vulnerabilities identified as part of this evaluation process are documented and that effective mitigation actions are taken to resolve the security vulnerability. - Partner directly with AWS Security customers to review security related documentation and help them understand the implementation of all physical security standards and policies to their real-world environment. - Develop and review new and technology and security measures for possible application to the existing suite of security processes and measures to enhance the security posture of our data facilities. - Assist the global SPEAR Team determine the strategic direction of the AWS Physical Security Program based on customer interaction and demonstrative outputs. - Keep the AWS Security leadership team fully informed of stakeholder and customer engagement status, issues, and activities. - Remain connected with industry trends and events. Develop and maintain connections with key industry personnel and manufacturers. ****This role preferred to be based in AMER-West Region. About the team Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Mentorship and Career growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. <h2>BASIC QUALIFICATIONS</h2> - 5+ years working with Physical Security Principles and/or Access Control/Intrusion Detection and CCTV Surveillance systems. - 5+ years of Crime Prevention Through Environmental Design (CPTED) experience. - 5+ years in conducting reviews of existing facilities and applying Physical Security Principles to practical applications experienced at the site. - 5+ years in analysis of new edge Physical Security Technology and devices. <h2>PREFERRED QUALIFICATIONS</h2> - Demonstrated knowledge of physical security best practices to include but not limited to application of physical security systems, investigation techniques, management of contract security guards and incident management, performing physical security assessments of people, processes and measures including access control/intrusion detection and CCTV surveillance systems. - Understanding of cloud computing services. - Excellent oral and written communication skills with experience in briefing and communicating with all levels of management (including public speaking). - Proven track record of leading and managing geographically dispersed team members. - Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $91,800/year in our lowest geographic market up to $196,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits" target="_blank">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Physical Security Specialist, SPEAR AMER-West Evaluations

<h2>DESCRIPTION</h2> Zappos is seeking a dynamic leader to drive our Marketplace strategy and operations on Amazon. In this role, you will spearhead marketplace growth initiatives, optimize sales and profitability through data-driven decisions, and build strategic brand partnerships while working cross-functionally with merchandising, operations, and technology teams. You'll be responsible for developing forward-thinking strategies, leading high-velocity events, and ensuring the successful execution of marketplace initiatives that align with Zappos' customer-first approach and company goals. The ideal candidate brings strong analytical capabilities, proven marketplace experience, and the ability to influence and align multiple stakeholders across the organization. Key job responsibilities • Own P&amp;L responsibility for the marketplace business unit, developing strategies to accelerate GMV growth and profitability • Lead and mentor a high-performing team across marketplace operations, seller success, and business development • Drive the expansion of our seller network while ensuring alignment with Zappos' quality standards and customer experience expectations • Collaborate with Amazon teams to optimize FBA operations, inventory management, and fulfillment processes • Develop innovative solutions to enhance the seller experience and streamline marketplace operations • Partner with technology teams to evolve our marketplace platform capabilities • Create and execute strategies for category expansion and seller acquisition

Head of Zappos Marketplace , Zappos Marketplace

<h2>DESCRIPTION</h2> Woot is the original daily deals site, founded in 2004 and snatched up by Amazon in 2010. Originally, Woot offered just one product per day until we sold out. Today, we offer special daily deals and other limited-time offers across seven categories on the Woot website. We also sell a bunch of stuff on the Amazon Marketplace platform too. We are looking for an Associate Vendor Manager who is a passionate customer and category advocate with proven ability to organize a significant amount of data and product information for customer-facing merchandising events. You will assist in sourcing unhealthy inventory from key Amazon stakeholders, and evaluating this inventory to run exciting deals on Woot.com. In addition, this role will support the merchandising of exciting shenanigans on Woot.com to drive traffic and customer engagement. The person in this role is expected to work closely with the Woot product and development teams to provide input on how to scale the merchandising process for deals and shenanigans. In addition, this role will work closely with the Woot marketing team to coordinate the merchandising of shenanigans. You will be responsible for the content for deals and listings on Woot, ensuring we provide the best customer experience. This role will involve being very hands-on and having extreme attention to detail to deliver a seamless buying experience for the customer. Key job responsibilities The successful Associate Vendor Manager must: - Be customer obsessed! We start with the customer and work backwards - Effectively prioritize workload, identifying and then focusing on the most urgent tasks - Excel in a working culture where accountability, transparency, and collaboration are the norm and where rapid deep dives into data and financial performance is a standard operating practice - Drive actionable insights from large data sets and be comfortable taking swift action on a daily basis - Demonstrate intense bias for action. In the deals business, every minute matters! - Excel at collaborating with different stakeholders to understand their requirements and execute accordingly <h2>BASIC QUALIFICATIONS</h2> - 1+ years of account management, project or program management or buying experience - Experience using Excel and other business analytic tools - Bachelor's degree <h2>PREFERRED QUALIFICATIONS</h2> - Experience with software and editing tools (including HTML, Excel and SQL) - Experience in online retail - Experience using analytical specific tools such as Google Analytics, SQL or HTML Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Associate Vendor Manager, Woot!

<h2>DESCRIPTION</h2> We are looking for a dynamic, creative, and resourceful Game Producer who is skilled in live sports production to join Prime Video ahead of our 2025 launch of the NBA. The Game Producer will work on the Prime Video production team focusing primarily on basketball game production. This person will be expected to fill many roles: produce national-level quality basketball games, develop and steer talent, and shape the way our live sports broadcasts are integrated into the Prime Video ecosystem. This role will collaborate with many internal teams including but not limited to Technical Operations, Production Management, Sales, Marketing, Technology Products, Public Relations, and Business Affairs as well as external partners. This is a position that will be expected to help shape the identity of Prime Video’s live sports offering. While this candidate’s earliest responsibilities will be production of NBA games, the candidate will also contribute to production of Prime Video’s growing portfolio, including WNBA, NWSL, NFL, NASCAR, and NHL. We are looking for a candidate with great flexibility, an ability to deal with ambiguity and thrive in a startup environment. A successful candidate is comfortable diving deep across multiple areas, possessing exceptional stakeholder and project management skills, and committed to fostering a positive working environment all while being comfortable working autonomously, often times with minimal resources. As a small team, we all wear many hats. As such, we expect this candidate to greatly contribute to roles outside of their production duties like improving processes, evaluating vendors, and administrative support. Key job responsibilities • Produce NBA and WNBA games • Generates, researches, and pitches innovative ideas for integration in the NBA ecosystem • Experience giving talent feedback • Ability to steer editorial and creative direction of shows • A self-starter who can establish protocols and work with many internal and external stakeholders in creating a production workflow and workflows that support dependent teams • Ability to write documents and ability to write for television. • Knowledge of technological innovations in the field is a plus • Being comfortable receiving and giving editorial and production feedback • A strong understanding of different production departments, including sales, graphics, edit, and tape • Deep understanding of all Amazon sports content and how storytelling will be deployed across all relevant platforms About the team We are small team that is growing as we enter pre-production for the launch of the NBA in October 2025. Our team oversees all production of game broadcasts and shoulder programming. <h2>BASIC QUALIFICATIONS</h2> - 12+ years of creative executive experience - Experience overseeing all creative aspects of development production and post production - Experience working with other departments such as casting, production, research, PR, business and legal affairs - 7+ years of experience as a sports television game producer <h2>PREFERRED QUALIFICATIONS</h2> - Knowledge of the US media landscape - Experience developing content that is award nominated, or from a broadcast network or streaming platform - Existing relationships with NBA and/or WNBA league and team contacts and existing relationships with production crews across the country Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,200/year in our lowest geographic market up to $210,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits" target="_blank">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Live Sports Game Producer, Prime Video Live Events

<h2>DESCRIPTION</h2> AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We build everything from low-level packet inspection hardware/software to customer-facing AWS services to globally distributed systems capable of mitigating the world’s largest and most sophisticated cyber-attacks. Our unique technology and innovative services such as AWS Network Firewall, AWS Shield, AWS WAF and AWS Firewall Manager monitor and defend some of the largest customers and networks in the world. We need talented Software Development Engineers like you to continue developing new capabilities for our fast-growing AWS Network Firewall service. Join us if … You want to play a leading role, influencing how we design, develop, build, deploy and support new services. You care deeply about delighting customers and building high quality software. Our leadership principles (<a href="http://www.amazon.jobs/principles" target="_blank">http://www.amazon.jobs/principles</a>) empower us to act and challenge us never to accept the status quo. You want to work in a fast-paced environment with a start-up atmosphere. We ship code every day! There are few teams in the world that develop critical cybersecurity attack mitigation capabilities at our scale. We are working with customers, gathering requirements, designing, building, supporting and iterating quickly to meet their needs. Successful candidates will enjoy distributed systems design, and have strong analytical skills and communication ability. They will thrive in a highly collaborative, creative, analytical, and fast-paced environment and be comfortable interacting with highly technical software and networking development teams. Does that sound like you? If so, we encourage you to apply! Key job responsibilities Design new AWS services and components. Solve problems at scale. About the team *Why AWS* Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. *Diverse Experiences* Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. *Work/Life Balance* We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. *Inclusive Team Culture* Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. *Mentorship and Career Growth* We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. <h2>BASIC QUALIFICATIONS</h2> - 7+ years of programming with at least one software programming language experience - 7+ years of non-internship professional software development experience - 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience as a mentor, tech lead or leading an engineering team <h2>PREFERRED QUALIFICATIONS</h2> - 7+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Software Development Engineer, Perimeter Protection (Network Firewall)

<h2>DESCRIPTION</h2> Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Key job responsibilities * Support, mentor, and motivate your hourly workforce * Manage safety, quality, productivity, and customer delivery promises * Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives * Lift up to 49 pounds and frequently push, pull, squat, bend, and reach * Stand/walk for up to 12 hours during shifts * Work in an environment where the noise level varies and can be loud * Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments) * Continuously climb and descend stairs (applies to sites with stairs) Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings. <h2>BASIC QUALIFICATIONS</h2> - 2+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays <h2>PREFERRED QUALIFICATIONS</h2> - 1+ years of performance metrics, process improvement or lean techniques experience - Experience managing a team of 20+ employees. Experience with process improvements (Lean process, Kaizen, and/or Six Sigma) * Excellent customer service, communication, and interpersonal skills * A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field. * Industry experience in: retail, F&amp;B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Area Manager II - Tulsa, OK

<h2>DESCRIPTION</h2> Working (and On-Call) Shift: TBD; either Sun-Thurs (9-5 EST) or Sun-Thurs (5-1 am EST) or Sun-Thurs (1-9 EST) Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics are seeking candidates with a passion for learning, technology, and complexity that are always curious how things really work to join our rapidly expanding Robotics Technical Support team as an Engineer. Please note as a part of this role you will be expected to work a 5 day work week, of which 1 day of which will be over the weekend to ensure critical 24 hour global support coverage. Key job responsibilities Key Role Responsibilities: - Deep-dive, analyze, mitigate or resolve technical issues that are escalated by the various Amazon Robotics Facilities. - Utilize multiple data sources, dashboards and logs to pinpoint and resolve software/hardware defects, inconsistencies or bugs. - Collaborate with development/software teams to navigate complex situations and create viable solutions for customers. - Engage with often drive high severity incidents around Amazon’s Product Fulfilment &amp; Sortation facilities. - Manage high severity calls, communicating and troubleshooting directly with customers. This activity will, at times require you coordinate real-time service restoration between multiple teams and act as a central incident lead. - Use Change Management best practices to create, and implement changes within the Amazon Robotics environment. About the team We are a global team of robotic system specialists in the US, EU and Asia-Pacific who are looking to extend our 24*7 coverage. We provide remote technical support via tickets, the phone and chat mediums. We are curious about solving new and complex problems everyday and always want to delight our customers. We have a robust internal training program and will provide onsite and remote mentors, as well as training at customer sites. <h2>BASIC QUALIFICATIONS</h2> - 2+ years of software development, or 2+ years of technical support experience - Experience in Unix - Experience troubleshooting and debugging technical systems <h2>PREFERRED QUALIFICATIONS</h2> - Knowledge of web services, distributed systems, and web application development - Knowledge of networking protocols such as HTTP, DNS and TCP/IP - Knowledge of constructing and running SQL queries Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $67,200/year in our lowest geographic market up to $150,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits" target="_blank">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Technical Support Engineer, Amazon Robotics Technical Support (ARTS)

<h2>DESCRIPTION</h2> Are you passionate about creating exceptional experiences through innovative technology solutions? We're seeking a high-judgment, detail-oriented Program Manager to own Seller Café (1:1 support meetings) project operations, technology workflow and overall appointment tooling for Amazon Accelerate, our flagship seller conference. This role will drive operational excellence through technology implementation, process optimization, and data-driven improvements to enhance the seller experience. Key job responsibilities • Execute bar-raising events while driving process improvements and efficiency gains across operational teams. • Create detailed program playbooks and documentation that will guide execution, working backwards from desired outcomes • Design and implement scalable mechanisms for managing Subject Matter Expert (SME) assignments and scheduling • Own end-to-end technology strategy and execution for appointment operations, including appointment scheduling systems, workflow management, and reporting tools • Work directly with 3P vendors on technology solutions, including requirements gathering, testing, and deployment • Lead onsite technical support for appointment technology during events • Develop comprehensive training materials and documentation for technology systems • Develop and maintain comprehensive audit processes to ensure quality and consistency across appointment technology implementations • Create and maintain dashboards for real-time monitoring of case volume, appointment status, and operational metrics • Partner with cross-functional teams to streamline data collection and reporting processes • Drive continuous improvement through data analysis and stakeholder feedback • Build workback timelines across relevant workstreams, identifying dependencies and key milestones • Anticipate roadblocks from other workstreams and actively work to avoid them <h2>BASIC QUALIFICATIONS</h2> - Bachelor's degree - 3+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams - 3+ years of experience in technical program management or similar role - Demonstrated experience managing appointment scheduling systems and workflow tools - Experience managing technical requirements and implementation - Strong analytical skills with experience in data visualization and reporting - Experience with process automation and optimization - Excellent stakeholder management and communication skills - Proficiency with project management and collaboration tools - Proven track record of successfully planning and executing events of varying sizes, from intimate executive meetings to large-scale conferences with 6000+ attendees, including experience with both in-person and virtual/hybrid formats. <h2>PREFERRED QUALIFICATIONS</h2> - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience building processes, project management, and schedules - Experience with Airtable or similar workflow management platforms - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Knowledge and experience managing appointment scheduling tools such as JiffleNow or similar appointment scheduling tools. - Background in event technology Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits" target="_blank">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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