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Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Coinbase is looking for a creative and analytical Lead for our Technology Risk function. You will serve as a member of the Coinbase Technology Risk &amp; Controls team and support the implementation and maturity of our technology and security risk management program. Your risk team will define, quantify, manage, and communicate risks, and use outcomes to inform business decisions. You will serve as the subject matter expert in technology risk management operations, and will make these applicable and usable for fast-moving technical teams located across global time zones. What you’ll be doing (ie. job duties): <ul> <li>Enable risk informed business outcomes: Enable teams and leadership to make risk-based decisions by clearly communicating quantitative and qualitative tradeoffs. </li> <li>Manage risks throughout the risk lifecycle: Intake, triage, analyze, and calculate (inherent/residual) risk in collaboration with subject matter experts and risk owners. Facilitate agreement and documentation of risk treatment decisions; pressure testing treatment decisions and validating execution of mitigation plans across stakeholders as required. Participate in continuous monitoring or risk treatment. </li> <li>Maintain source of truth risk register: Quality control of data, tooling support, and implementing automation/process improvements to establish a baseline and iteratively improve risk management data and tooling. </li> <li>Iterating on program elements: Analysis of multiple variables to inform improvements to threat models/risk scoring methodologies. </li> <li>Reporting on risk posture: Support synchronous and asynchronous reporting on findings, metrics, and recommend mitigations to business leadership. This includes ad hoc and scheduled meetings with leadership and business risk owners. </li> <li>Communications and training: Support develop, execution, and maintenance of communication and training plans to roll out the technology risk program across the organization. Maintain team runbooks, team intra-web pages, and risk register metrics dashboards. </li> <li>Build, grow, and coach a team of technology and security risk analysts; foster a culture of agility and innovation, and provide ongoing performance feedback.</li> <li>Enterprise risk alignment: Work in lockstep with Enterprise Risk Management to escalate risks through the enterprise risk register and report relevant metrics to senior leadership as determined necessary. </li> <li>Global Engagement: Collaborate with stakeholders to help scale the program’s risk framework across Coinbase entities, products, and geographies/markets. Regularly collaborate with GRC teams, Legal and Compliance for risks, assessments, and reporting to meet regulatory requirements. </li> <li>Support audit and regulatory inspections: Support data compilation to respond to US and international audit/regulator inquiries. </li> <li>Maintain an industry pulse: Maintain awareness of international regulation, emerging threats, forecasts, policies, and benchmarks</li> </ul> What we look for in you (ie. job requirements): <ul> <li>8+ years of experience working in a 1 or 2 LoD risk management function and/or Governance, Risk, and Compliance organization. </li> <li>Risk domain knowledge and best practices: Familiarity with standards and frameworks e.g. ISO 27001/5, NIST CSF, COBIT, ITIL, DORA, FAIR risk quant methodology to measure controls/risks, monitor controls/risks, and validating/racking/evidencing remediation. </li> <li>Technology risk domain knowledge: Ability to dig into technical risk solutions and to work on technical quantitative risk assessments across information technology domains such as asset management, resilience, systems development lifecycle, and infrastructure. </li> <li>Comfortable working with project management tooling (e.g. Jira, Archer) and quant and qualitative data analytics tooling. </li> <li>Clear/concise communicator and writer; experience drafting/operationalizing project plans across stakeholders, holding teams accountable, and documenting deliverables to varying levels of junior and senior stakeholder audiences. Ability to translate controls/risk standards out of compliance speak and into functional requirements and across varying levels of technical stakeholders. </li> <li>Managing high performing teams: Demonstrable experience managing and mentoring analysts to grow and mature their capabilities and careers. </li> <li>Regulatory familiarity: Working knowledge of major regulatory/legal frameworks (US/international) driving requirements across technology organizations. </li> <li>Navigating ambiguity and complexity: Ability to manage a queue against strategic priorities and shows expertise in being able to handle multiple assessments at a time. You are comfortable operating on an unpaved road and dealing with ambiguity. </li> <li>Drive for continuous learning: You are willing to learn and apply processes unique to the challenges at Coinbase. You have a willingness to embrace a steep learning curve and stretch opportunities to learn new skills. </li> <li>Excellent organization and project management skills in a fast-moving and demanding environment </li> </ul> Nice to haves: <ul> <li>FinTech, TradFi, consulting, business operations technical program management or other customer-facing disciplines.</li> <li>Strong knowledge of risk/control issues in relation to evolving technology (e.g., crypto, mobile, cloud, data lakes, machine learning).</li> <li>Certification is a plus, but not a requirement: information security risk management qualifications like CRISC, CISA, CISSP, CISM, and FAIR. </li> <li>Coding knowledge a plus, but not a requirement (e.g. learn to build data joins, integrations with GRC and data visualization tools)</li> <li>Demonstrated beginner/intermediate knowledge of crypto/blockchain/web3 </li> </ul> Position ID: P69486 #LI-Remote Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $193,970—$228,200 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Lead, Technology Risk

Ready to be a Titan?ServiceTitan is looking for a highly motivated Senior Revenue Accountant to play a key role within our Revenue Accounting Team. This role will be integral to ensuring the accurate accounting and reporting of revenue in accordance with generally accepted accounting principles (GAAP) and will report to the Senior Manager - Technical Revenue Accounting and will be instrumental in supporting the growing revenue function while playing a strategic role in the Finance function and Revenue Operations of the company.What you’ll do:<ul> <li>Partner with the Senior Manager - Technical Revenue Accounting to ensure that revenue for all segments is accurately recognized in accordance with US GAAP and the Company's revenue recognition policies.</li> <li>Ability to read complex contracts/agreements and identify pertinent terms and issues to determine appropriate accounting treatment, validate proper recognition in revenue systems, and propose solutions within the Company's existing revenue recognition policy and accounting literature.</li> <li>Prepare detailed technical accounting memos to support financial reporting and compliance. Owning Revenue Policy updates.</li> <li>Prepare and update SSP analyses for company product offerings.</li> <li>Support Salesforce Billing and Workday financial system integration and enhancement projects,</li> <li>Partnering with the FP&amp;A team on the revenue forecasting process to provide insights on revenue treatment and revenue policy. Identify opportunities for process improvements and automation within the disclosure process. Scale and refine processes to improve efficiencies and incorporate best practices, utilizing data to maximize process automation</li> <li>Work with the external auditors to provide the required support for the quarterly reviews and annual audit.</li> <li>Facilitate ad-hoc analysis and projects, as required</li> </ul>What you’ll bring:<ul> <li>4+ years' experience in accounting at a public accounting firm or a public software company with a focus on revenue recognition.</li> <li>Bachelor’s Degree or equivalent in Accounting or Finance.</li> <li>Experience in both public accounting and an industry/publicly traded SaaS company is strongly preferred.</li> <li>Demonstrated ability to perform in a fast-paced, high-growth environment.</li> <li>Strong understanding of Accounting &amp; Revenue principles and operational business processes.</li> <li>Excellent problem-solving and analytical skills with a strong attention to detail.</li> <li>Must possess strong communication skills.</li> <li>Experience with Salesforce and Workday Financials preferred.</li> <li>Certified Public Accountant license (CPA) preferred.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $85,700 USD - $114,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Senior Revenue Accountant

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. At Coinbase, we are steadfast in our commitment to preventing illicit activities, protecting against criminal exploitation of our products &amp; services, and adhering to the highest standards of legal and regulatory compliance. The Controls Development team plays a pivotal role in advancing a wide range of globally impactful initiatives that reinforce Coinbase's control frameworks across all legal entities. Our efforts focus on elevating compliance controls and refining detection mechanisms to ensure risks are identified and addressed with efficiency and precision. The FCC Controls Development Associate will support a wide range of initiatives associated with Compliance control development and maintenance. What you’ll be doing (ie. job duties): <ul> <li> Enhancing Compliance Frameworks: Collaborate cross-functionally to design, implement, and strengthen Coinbase's Financial Crimes Compliance controls, ensuring they align with evolving regulatory requirements and industry standards.</li> <li> Data-Driven Insights: Conduct in-depth sampling across diverse workstreams, analyze trends, and develop data-based strategies to implement effective controls.</li> <li> Documentation &amp; Reporting: Maintain meticulous documentation that demonstrates adherence to regulations and internal policies, supporting transparency and audit-readiness.</li> <li> Product Risk Advisory: Actively advise on new product launches, providing insights to mitigate risks, address compliance challenges, and ensure timely intervention for regulatory concerns.</li> <li> Regulatory Engagement: Play a key role in regulatory exams by preparing responses to high-priority requests, addressing findings, and showcasing improvements in the compliance environment.</li> <li> Continuous Process Improvement: Develop, refine, and optimize existing processes to enhance operational efficiency and embed a culture of proactive compliance. You will also play an active role in training AI models and contributing to initiatives focused on model validation and refinement.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>Bachelor’s degree or equivalent, preferably in a relevant field such as finance, economics, business, or blockchain technology.</li> <li>A minimum of 4 years of relevant experience in areas such as AML blockchain investigations, SAR investigations, controls development, and regulatory compliance within AML frameworks.</li> <li>Well-rounded expertise in investigative processes, cryptocurrency, blockchain technology, and digital asset ecosystems.</li> <li>Solid understanding of financial products and services across the traditional and emerging financial landscapes, including crypto-based offerings.</li> <li>Ability to clearly and effectively convey findings through written reports, in-person presentations, and direct engagement with third parties such as regulatory agencies, law enforcement, external auditors, and other stakeholders.</li> <li>A proactive self-starter with strong curiosity and problem-solving skills, driven to overcome challenges, uncover answers, and find solutions independently.</li> <li>Experience in presenting sensitive case matters to senior and executive management, demonstrating an ability to tailor communications for high-impact discussions.</li> <li>Strong ability to work cross-functionally, building relationships across teams and departments to achieve shared goals in a fast-paced environment.</li> <li>Exceptional resilience and composure in high-pressure situations, with the ability to pivot and reprioritize tasks seamlessly in response to changing circumstances.</li> </ul> Nice to haves: <ul> <li>CAMS or equivalent certifications</li> <li>Certifications from industry leaders such as Chainalysis, TRM Labs, or Elliptic</li> <li>Experience with data tools and platforms including SQL, Looker, SuperSet, or Snowflake</li> </ul> Job #:P68969 #LI-Remote Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $99,365—$116,900 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Financial Crimes Controls Development Associate

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.At Affirm, we’ve been very successful in our mission in delivering honest financial products that improve lives. In order to further this mission as we scale, we are looking for a Principle Engineer focused on developing world class Infrastructure platform capabilities for Affirm. What You’ll Do: <ul> <li>Help set the technical vision and strategy for the platforms, frameworks, and services that enable every engineer at Affirm and serve every customer.</li> <li>Provide technical guidance and influence in other areas of Engineering.</li> <li>Lead technical teams and collaborate with the broader engineering organization to deliver solutions that improve reliability, lower costs, and enable developers.</li> <li>Champion innovative, scalable, and delightful solutions across the engineering organization.</li> <li>Promote a strong culture of innovation, drive evaluation, development and roll out of new technologies/frameworks. Actively research, brainstorm, prototype, and present ideas.</li> </ul> This role requires an engineer who can work at multiple levels: effectively convey a clear vision, influence senior leadership to focus on strategic investments, and lead fellow engineers to achieve impactful results. What We Look For: <ul> <li>Have built and managed infrastructure platforms serving hundreds of engineers and millions of customers.</li> <li>Successful track record leading and delivering multi-year, highly complex engineering infrastructure projects.</li> <li>Demonstrated ability to successfully develop and partner with staff and senior staff software engineers.</li> <li>Exceptional leader who can mentor high potential engineers earlier in their career. </li> <li>Detail oriented individual who has strong opinions on the technologies being developed by their team and is fully immersed in day to day execution and delivery.</li> <li>Strong communicator who effectively lays out their technical vision to the broader engineering organization.</li> <li>15+ years software engineering experience</li> <li>This position requires either equivalent practical experience or a Bachelor’s degree in a related field</li> <li>Experience with Fintech and Retail industries for both B2C and B2B (merchants/affiliates) is a plus.</li> <li>Experience building developer environments, CI/CD pipelines, and implementing test frameworks is a plus.</li> <li>Excited about both our mission to deliver honest financial products and to do it by <a href="https://max.levch.in/post/765636918645080064/to-build-a-meritocracy" target="_blank">building a meritocracy</a>. </li> </ul> Base Pay Grade - T Equity Grade - 18 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $260,000 - $340,000 USA base pay range (all other U.S. states) per year: $230,000 - $310,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's <a href="https://www.affirm.com/global-candidate-privacy-notice" target="_blank">Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Principal Software Engineer, Infrastructure Platform Engineering

Ready to be a Titan? ServiceTitan is looking for a Senior Business Analyst with strong communication, organization, and critical thinking skills to join the Revenue Solutions team within the Revenue Operations organization. In this role, you’ll help deliver results focusing on optimizing and automating current processes. You’ll use your knowledge of processes and KPIs to solve business problems, leveraging technology and data-driven insights to define a scalable vision and measurable success metrics. The ideal candidate is a strategic thinker with a strong background in business/revenue system analysis, project management and excellent communication skills. They thrive on solving complex problems within a dynamic, growing, and fast-paced environment.What you'll do:<ul> <li>Partner cross-functionally with Leadership, Operations, Enablement, and Business Technology teams to design, optimize, and scale business processes—primarily within Salesforce—to address key business challenges.</li> <li>Actively participate in all phases of the Software Development Lifecycle (SDLC), including daily stand-ups, sprint planning, reviews, demos, and User Acceptance Testing (UAT).</li> <li>Own and drive high-impact initiatives from ideation through execution and iteration—translating business requirements into scalable technical solutions, providing regular stakeholder updates, and ensuring on time delivery.</li> <li>Analyze and document current and future state workflows using process mapping to identify areas for efficiency and automation.</li> <li>Develop clear and comprehensive user stories, use cases, and functional specs to effectively communicate requirements to development teams.</li> <li>Lead UAT efforts to ensure solutions meet business needs and function as intended.</li> <li>Collect user feedback and analyze post-launch usage data to inform ongoing enhancements and drive adoption.</li> <li>Apply and advocate for best practices in designing and implementing solutions across Salesforce and integrated applications to maximize efficiency and process effectiveness.</li> <li>Define and track KPIs to evaluate the success of implemented solutions, leveraging data-driven insights to drive continuous improvement.</li> <li>Collaborate with Business Technology teams to align system development with the broader business roadmap, capacity planning, and prioritization efforts.</li> <li>Manage ad-hoc and Business-As-Usual (BAU) requests from stakeholders, ensuring timely and effective resolution by evaluating priority, impact, and level of technical effort—while providing good, better, best solution options to guide decision-making.</li> </ul>What you'll bring:<ul> <li>Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related technical or business field.</li> <li>3+ years of relevant experience, ideally within SaaS business operations, with a strong understanding of the customer journey.</li> <li>Proven experience in creating process maps, writing technical user stories, documenting business requirements, and leading User Acceptance Testing (UAT).</li> <li>Excellent cross-functional communication skills (both written and verbal), with the ability to explain complex problems clearly to stakeholders at all levels.</li> <li>Strong project management and organizational skills, with the ability to effectively prioritize across shifting priorities, recurring responsibilities, and high-impact projects.</li> <li>Analytical mindset with the ability to interpret business information and make sound decisions in areas of expertise.</li> <li>Deep understanding of business systems and the ability to apply best practices to drive process and system improvements aligned with organizational goals.</li> <li>Self-starter with critical thinking skills, strong problem-solving ability, and the ability to work independently with minimal supervision.</li> <li>Hands-on experience with Salesforce Sales Cloud, with a strong understanding of core functionality and best practices; experience with CPQ and Service Cloud is a plus.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $93,800 USD - $125,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Business Analyst

<h1>About One</h1>One’s mission is simple - to help customers achieve financial progress. We’re doing this by creating simple solutions to help our customers save, spend, borrow, and grow their money – all in one place. The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances. What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent. There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!<h1>The Role</h1>As an Applied Scientist at One you’ll be at the forefront of our AI and Machine Learning innovation! You'll design and deploy machine learning, deep learning, and LLM models that will shape our customer experience, drive business growth, and improve operational efficiency while collaborating closely with product, engineering, and analytics teams. If you're interested in directly influencing some of One's most critical business outcomes and are passionate about using AI to solve real-world problems at scale, this role is for you!<h2>The role is responsible for:</h2><ul> <li>Lead end-to-end machine learning model development: from design, experimentation, and deployment to scaling production models.</li> <li>Tackle real-world problems with both batch and real-time models, creating a tangible impact on customer experience, fraud prevention, and operational efficiency.</li> <li>Collaborate with cross-functional teams from Product, Engineering, and Analytics to drive AI initiatives that directly impact our company’s growth and bottom line.</li> <li> Play a pivotal role in a fast-growing, dynamic environment. As we continue to expand, there are opportunities to transition into a lead or manager role. </li> </ul><h1>You Bring:</h1><ul><li>Hands-on expertise with 5+ years of experience building and productionizing ML/AI models that deliver measurable business impact.</li></ul><ul> <li>You have a strong technical background with a degree in Computer Science, Data Science, Applied Mathematics, or a related field.</li> <li>You're fluent in collaborating with Product, Engineering, and Analytics teams to bring AI solutions from ideation to deployment.</li> <li>You're proficient in Databricks (or similar platforms) and familiar with managing data pipelines and advanced analytics workflows in a cloud-based environment.</li> <li> You have the Triple H Factor: Hungry, Humble, Honest. You thrive in fast-paced environments and approach challenges with an ownership mentality. </li> </ul><h1>Pay Transparency</h1>The estimated annual base salary for this position ranges from $200,000 to $250,000. Pay is generally based upon the level, complexity, responsibility, and job duties/requirements of the specific position. We then source candidates with the requisite skills, expertise, education, training, and experience. If you are selected for an interview, please feel welcome to speak to a Talent Partner about our compensation philosophy and other available benefits.<h1>What it’s like working @ One</h1><ul> <li>Competitive cash</li> <li>Benefits effective on day one </li> <li>Early access to a high potential, high growth fintech</li> <li>Generous stock option packages in an early-stage startup</li> <li>Remote friendly (anywhere in the US) and office friendly - you pick the schedule</li> <li>Flexible time off programs - vacation, sick, paid parental leave, and paid caregiver leave</li> <li>401(k) plan with match</li> </ul> We use Covey as part of our hiring process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using <a href="https://getcovey.com/product/covey-scout-inbound" target="_blank">Covey Scout for Inbound</a> on May 31, 2024.Please see the independent bias audit report covering our use of Covey <a href="https://getcovey.com/nyc-local-law-144" target="_blank">here</a>.<h1>Leveling Philosophy</h1>In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at One. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within One.<h1>Equal Employment Opportunity</h1>To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at <a href="mailto:talent@one.app" target="_blank">talent@one.app</a>.

Applied Scientist

At Coinbase, our mission is to<a href="https://blog.coinbase.com/our-mission-strategy-and-culture-18a92a3bb0fa" target="_blank"> increase economic freedom around the world</a>, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a<a href="https://blog.coinbase.com/culture-at-coinbase-f0e1c2a99aff" target="_blank"> culture</a> like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our<a href="https://blog.coinbase.com/coinbase-is-a-mission-focused-company-af882df8804" target="_blank"> mission-focused approach</a> to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world. Ready to #LiveCrypto? Who you are: <ul> <li>You’ve got positive energy. You’re optimistic about the future and determined to get there. </li> <li>You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. </li> <li>You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.</li> <li>You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</li> <li>You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.</li> <li>You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. </li> </ul> Security is a primary competency at Coinbase, and the Security Operations team keeps a watchful eye over every aspect of it. Every day, we go to battle against some of the most sophisticated attackers in the world to protect billions of dollars worth of digital assets and ensure that our customers and employees can enjoy a safe, trusted experience. As Coinbase scales globally, our team is scaling along with it, using a blend of tooling, automation, and strategic team growth to ensure that we’re well-equipped to protect the next billion users of crypto. What you’ll be doing (ie. job duties): The Security Operations group is a multi-functional organization that includes our CSIRT, Trust &amp; Safety, Threat Intelligence, and Insider Threat. While no two days will end up looking the same, generally-speaking you’ll be responsible for the following things: <ul> <li>Building and implementing detections, preventions, security controls, and automations to not only deter insider threats but improve holistic security posture</li> <li>Testing and maintaining security tooling, particularly for endpoint detection and investigation</li> <li>Collaborating cross-functionally with Security, Infrastructure, IT, and Legal to obtain necessary technical information and to evaluate and advise them of downstream impacts of their builds/deployments</li> <li>Linking disparate information such that it can be aggregated, visualized, and interpreted for indications of threat (via query builds, table joins, etc.) </li> <li>Assisting with investigations as needed (this may involve rapidly building tools or extending capabilities to aid response efforts). </li> </ul> What we look for in you (ie. job requirements): You’ll be much more likely to be successful in this role if these bullet points seem like a good description of you: <ul> <li>You have experience designing and implementing Insider Threat technologies (such as Security Information Event Management - SIEM, User Behavioral Analytics - UBA, Data Loss Prevention - DLP) and an understanding of investigations and/or the intelligence cycle</li> <li>You are comfortable manipulating logs, tables, and data lakes to engineer custom detections and dashboards </li> <li>You’ve mastered SQL and coding languages like Python and regularly manipulate logs to create custom alerts and automations with SOAR</li> <li>You are comfortable working cross-functionally with infrastructure, IT, and response teams to design and implement technical controls </li> <li>You are actively aware of the insider threat landscape, and understand the legal, regulatory, and ethical considerations of working with sensitive information and situations</li> <li>You are discreet, thoughtful, and seek to coordinate systemic, cross functional solutions to mitigate risk</li> <li>You are adept at translating complex problems into ‘byte-sized’, readily implemented (and preferably automated) solutions</li> <li>You have excellent verbal and written communication skills. Other team members ask for your input to communicate clearly and concisely and you are comfortable composing briefs and assessments consumed by leadership and training others</li> <li>You prefer to play as a team and are equally comfortable as the ‘novice’ or the ‘expert’ </li> <li>You know that people aren’t stupid, but everyone makes mistakes. Your high degree of empathy means that your coworkers trust you to help tackle their security problems, because you never come across as judgmental or condescending.</li> <li>You are a unicorn who is equally comfortable behind the keyboard or in front of security leaders</li> <li>You bring 5-10 years or more of combined experience in security/technology or other analytic roles</li> </ul> Nice to haves: <ul> <li>Unicorns welcome! You would bring a diverse perspective to the team: for example, maybe you took an unconventional route to get into your current security career.</li> <li>You’re familiar with blockchains, cryptocurrency, and onchain projects (or at least a good story about how you thought about investing in Bitcoin in 2014 but decided not to).</li> <li>You love crafting metrics that make the intangible tangible</li> <li>You’ve got experience in one or more of the following areas: incident response, data protection, risk management, counterintelligence, fraud detection, intellectual property theft, access and identity management, or IT engineering</li> </ul> PID: P59473 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $211,650—$249,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Senior Detection Engineer, Insider Threat

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. About the Team: Our core mission is clear: Build platform services to empower high quality staking products for our retail and institutional customers. This way, people don’t just buy / sell crypto, they “earn dividend” on crypto, and in the meantime provides security and decentralization for underlying blockchain networks. It’s backing the #3 largest revenue stream at Coinbase ($700M+ ARR) and the #2 revenue stream that’s not market fluctuation dependent. This team's responsibility is to understand deep context across multiple top staking protocols and translate complex operations and state machines into simple and straightforward API for product teams at Coinbase. What you’ll be doing (ie. job duties): <ul> <li>Own and expand our open-source, industry-leading suite of data availability solutions, <a href="https://github.com/chainstack" target="_blank">ChainStack</a>, to ensure efficient and scalable access. Maintain high SLA. Constantly innovate to become the industry-leading solution. Build and maintain customized solutions for critical customers inside and outside Coinbase.</li> <li>Coach your direct reports to have a positive impact on the organization and support their career growth.</li> <li>Collaborate with engineers, designers, product managers, and senior leadership to translate our vision into a tangible roadmap on a quarterly basis. Break down complex projects into smaller pieces and lead the iterative design and implementation process.</li> <li>Be a thoughtful technical voice within the team, aiding in diligent architectural decisions and fostering a culture of high-quality code and engineering processes. </li> <li>Work closely with our talent organization to identify and recruit exceptional engineers who align with Coinbase's culture and contribute to our products.</li> <li>Contribute to and take ownership of processes that drive engineering quality and meet our engineering SLAs.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>At least 7 years of experience in software engineering.</li> <li>At least 2 years of engineering management experience.</li> <li>You possess a strong understanding of what constitutes high-quality code and effective software engineering processes, creating an environment that fosters these principles.</li> <li>An execution-focused mindset, capable of navigating through ambiguity and delivering results.</li> <li>An ability to balance long-term strategic thinking with short-term planning.</li> <li>Experience in creating, delivering, and operating multi-tenanted, distributed systems at scale.</li> <li>You can be hands-on when needed – whether that’s writing/reviewing code or technical documents, participating in on-call rotations and leading incidents, or triaging/troubleshooting bugs.</li> <li>Your passion for building an open financial system that brings the world together drives you to excel in this role.</li> </ul> Nice to haves: <ul> <li>Values: Embody Coinbase <a href="https://www.coinbase.com/mission" target="_blank">values</a> (e.g. Clear communication, Act like an owner, Customer focus).</li> <li>Insistent on high operational excellence.</li> <li>Technical: Experienced in large scale high-throughput distributed systems and data pipelines.</li> <li>You have experience with Blockchains (such as Bitcoin, Ethereum etc.).</li> <li>Crypto-forward experience, including familiarity with onchain activity such as interacting with Ethereum addresses, using ENS, and engaging with dApps or blockchain-based services.</li> </ul> Job #: GPEM06US *Answers to crypto-related questions may be used to evaluate your onchain experience. #LI-Remote Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $218,025—$256,500 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Engineering Manager (Platform - Staking Platform)

Ready to be a Titan? As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business.You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results. In doing so you will be a key driver ensuring retention and growth of ServiceTitan’s revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan. As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like:<ul> <li>What’s the most valuable transformation I can offer my customer?</li> <li>What’s the fastest way I can deliver that value to them?</li> <li>How can my communication make their life easier?</li> <li>How can I build a long-term relationship with them and truly make them feel at home with the ServiceTitan family?</li> </ul> What you'll do:<ul> <li>Account Ownership: Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team, serving as the main point of contact for the customer, our executive team, and any internal partners regarding these accounts</li> <li>Relationship Management: commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution</li> <li>Drive Value and ROI: guide customers to maximize their business through an intimate understanding of the ServiceTitan platform, with the ability to resolve complex issues and create comprehensive, customer-facing value plans to demonstrate ROI of ServiceTitan to key stakeholders</li> <li>Reactive Engagement: act as the primary point of contact for customer inquiries and issues, working closely with internal teams to drive timely resolutions</li> <li>Proactive Engagement: Proactively reach out to customers through phone calls and written communication to understand their goals, and roadblocks, and ensure their needs are met Utilize reactive and proactive outreach in addition to developing strategies to work with and speak to all customers in your care on a regular cadence</li> <li>Data Analysis: Utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns that proactively engage with customers who are not utilizing key features of ServiceTitan vital to achieving their desired outcomes (digital success campaigns, remote workshops, proactive customer calls, etc.)</li> <li>Mitigate Escalations and Churn Risk: Monitor account health and flag risk behaviors to engage with customers proactively before escalations or churn risks arise in addition to owning and defusing challenging customer situations, should they arise, turning them into an opportunity for positive outcomes and increased customer loyalty</li> <li>Facilitate Resolutions: Approach all customer interactions with a positive, can-do attitude, identify customer pain points, and work with cross-functional teams to provide effective solutions,</li> <li>Provide Product Training: Provide training and guidance to customers, ensuring they utilize our software effectively, drive customer engagement in webinars, ember, spark or community</li> <li>Create Promoters: Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers’ experience, both in the use of our product and through improved internal processes</li> <li>Project Management: break down complex issues and stay highly organized in managing customer accounts, ensure timely follow-ups, and document interactions</li> <li>Gross Revenue Retention: Monitor customer usage and engage in renewal discussions (both core and pro products) to ensure long-term satisfaction, and account retention and maximize up-selling and cross-selling opportunities</li> <li>Feedback Collection: Gather and relay customer feedback to the product and development teams for continuous improvement.</li> <li>Customer Loyalty: Identify opportunities for customer advocacy, such as success stories, the torch network, and referrals.</li> </ul> What you'll bring: <ul> <li>2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred</li> <li>A customer value, ROI, and business outcome-driven mindset</li> <li>Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan</li> <li>Strong de-escalation and problem-solving skills.</li> <li>Highly skilled in written and verbal communication</li> <li>Proven ability to multi-task and manage multiple projects at a time with strong attention to detail</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others</li> <li>Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution</li> <li>Self-motivated and able to work effectively in a remote setting</li> <li>Highly organized and detail-oriented</li> <li>Project management skills and experience are a plus.</li> <li>Exceptional organizational and time management skills</li> <li>Empathetic with a customer-focused approach</li> <li>Passion for phone-based customer interactions</li> </ul> Preferred Skills and Experience<ul> <li>Project management</li> <li>Sales</li> <li>Data or Business performance analytics</li> <li>Operational use of SalesForce, Gainsight, and Tableau</li> <li>Highly proficient in ServiceTitan workflows and best practices</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $58,400 USD - $78,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Customer Success Manager, Residential Exteriors

Apollo was born from open source, with one of the largest and most engaged communities in the GraphQL ecosystem. Today, we power some of the biggest names in tech. We’re seeing tremendous growth, and our mission is to continue providing developers with the best tools and services for building modern applications. Our success is driven by growth strategies, with engineers at the core of everything we do. We're looking for a Staff Product Designer who can partner with our product and engineering teams to take our user experiences to the next level. You'll be part of a company that's scaling rapidly, making significant contributions that shape how developers use GraphQL to build better software. Your work will be used by many of the world's most innovative companies. You'll collaborate with PMs, engineers, and teammates across Apollo to turn user needs into functional, appealing designs. You'll own the design process for key projects, working with product managers and engineering leads to define solutions and seeing them through to completion. We value innovative thinking, practical experimentation, and designs informed by user needs. You'll build visualizations that help developers understand API schemas at a glance, create interfaces where they can connect APIs without writing much code, and design dashboards for managing schemas, monitoring events, and tracking usage across teams. So join us and help shape the future of GraphOS!<h3>What You Will Do</h3> <ul> <li>Design tools used by developers at companies like Netflix, The New York Times, and Walmart</li> <li>Create interfaces that make complex technical concepts actually make sense</li> <li>Join a team that's scaling rapidly as market demand for our technology grows</li> <li>Build products that genuinely change how companies build and scale their APIs</li> </ul><h3>Design Craft</h3> <ul> <li>You have a portfolio showing your work, end-to-end</li> <li>You enjoy designing for complex technical products</li> <li>You're skilled at gathering user insights and applying them to your design decisions</li> <li>You're comfortable in Figma and can create detailed design artifacts</li> <li>You understand or are curious about how developers think (and making tools that are useful for them)</li> <li>You've been designing for years and know your stuff: </li> - You understand typography, color theory, layouts, and responsive design - You care about accessibility and advocate for incorporating it into your work - You know how to use a design system but also know when to go outside its bounds - You explore multiple approaches before settling on a direction - You work well with product managers and engineers, and know how to navigate team dynamics <li>You stay connected to design trends and the broader tech community</li> <li>You understand how HTML/CSS affects implementation (bonus if you can write some yourself)</li> <li>You have strong opinions about what makes a good experience—you can spot when something feels "off" and articulate why. </li> </ul><h3>What We're Looking For</h3> <ul> <li>Experience designing technical products for developers, enterprise, or technical users</li> <li>Skill with Figma and modern design tools</li> <li>A portfolio showing your process from discovery to implementation</li> <li>Experience working with product managers and engineers</li> <li>Knowledge of HTML/CSS basics</li> <li>Strong communication skills</li> <li>Ability to independently conduct appropriate user research</li> </ul><h3>Bonus Points</h3> <ul> <li>Experience with developer-focused products</li> <li>Familiarity with GraphQL or API tools</li> <li>Some coding ability or enthusiasm to learn</li> <li>UX writing experience</li> <li>Visual design and branding skills</li> </ul>At Apollo, we strive to provide competitive, market-informed compensation whilst ensuring consistency within the team in each country. We make hiring decisions based on your skills, experience, and our overall assessment of what we learned during the hiring process. In addition to the U.S. base salary range, we also provide equity and benefits. Apollo offers all U.S. employees a choice of 3 Anthem Blue Cross medical plans and California residents can also choose from an additional 2 Kaiser medical plans. Dental and Vision benefits are provided by Sun Life Financial. Location: This is a remote position that can be done from anywhere in the United States. Equal Opportunity: Apollo is proud to be an equal opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce. Privacy: California residents applying for positions at Apollo can see our privacy policy <a href="https://www.apollographql.com/CCPA-Privacy-Notice-for-Employees.pdf" target="_blank">here</a>. E-Verify: Apollo is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please visit <a href="https://www.e-verify.gov/" target="_blank">E-Verify.</a>

1,021 Jobs in Wichita, KS, USA