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Zendesk

Customer Success Specialist (Enterprise)

Senior Solutions Consultant

Marketing Manager, Public Sector, AMER

Senior Product Marketing Manager

<h2>About the team</h2>The Zillow ASA Sales team partners with the best real estate professionals in the country, enabling them to deliver best in class experiences for home shoppers. The ASA sales org is a complementary team that works toward the common objective of helping our customers surpass their goals and build their businesses. Our team embodies Zillow’s Core Values and exemplifies them through all of the work we do. We challenge assumptions and bring ideas to the table that will push our business forward. We are a highly collaborative team seeking an exceptional sales professional to accelerate our growth across our Strategic Customer Segment.<h2>About the role</h2>A Strategic Advisor on Zillow’s Agent Software and Advertising team is responsible for the revenue growth and retention of a dedicated book of business with our top customer segment. They will focus on detailed exploration, industry knowledge, and data analytics to develop and maintain customer relationships. They will provide customized consultative solutions that align with customers' business goals. Strategic Advisors take a comprehensive approach to each customer interaction. They build detailed account plans and use sophisticated sales methodologies (MEDDPICC / BANT) to drive revenue and customer happiness. They offer a range of products. They have experience leading large, sophisticated accounts with multiple stakeholders across various product lines. Success in this role requires strong consultative sales and analytical skills, a focus on customer success, and the ability to thrive in a dynamic and team-focused environment.<h2>You Will Get To:</h2><ul> <li> Identify and engage decision makers, build strategic customer relationships and drive multi-product revenue growth in your dedicated BoB.</li> <li>Through recurring Strategic Business Revenues and pre-call planning, understand your customer’s difficulties and get ahead of it prior to it becoming a risk to the business.</li> <li>Build detailed Account Plans analyzing all parts of a customers’ business to lay out a monthly, quarterly and annual growth and revenue plan for each account. Understand how to map the whitespace in each account, and drive the sale of additional products while preserving existing revenue from current product usage.</li> <li> Understand how to leverage and source detailed customer success reporting and present sophisticated analysis and recommendations, customized to the customers’ specific real estate business needs.</li> <li>Consistently maintain up-to-date sales tools, including CRM and APs, with accurate activity information to optimally run their book and identify areas leadership can help.</li> <li> Clearly communicate sophisticated ideas to diverse audiences and articulate internal requests optimally.</li> <li>Being an industry authority with a deep understanding of our products/services to effectively communicate complex solutions and compelling value propositions to benefit our customers.</li> <li>Proficient in our competitive landscape and market influences that can impact business decisions and can have trusted advisor level discussions with Customers.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $97,400.00 - $155,600.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Have experience successfully achieving a higher quota from fewer accounts, understanding each account’s larger business needs, challenges, and opportunities</li> <li>Experience working with multiple stakeholders on complex sales across multiple products</li> <li>Experience working diverse customer base within a book of business including SMB, MM and Strategic Accounts.</li> </ul><h2>Qualifications</h2><ul> <li>Minimum six years experience in a full cycle, B2B, sales role, preferably in a complex industry with changing regulatory dynamics or selling a complex product</li> <li>Strong analytical skills and ability to own bottoms up forecasting</li> <li>Exceptional business insight, communication and negotiation skills</li> <li>Deep understanding of sales processes and methodologies, MEDPICC and Challenger as examples</li> <li>25% in-market travel</li> <li>Validated ability to win, scale and lead large teams spending &gt;$10k in MBP spend</li> </ul><h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Strategic Advisor

Enterprise Account Executive

Lattice

Staff AI Engineer

Summary: This role is for a Product Manager (PM) for Disability Migrations within the U.S. Group Benefits, Disability Solution Train. The product manager will focus on Client Specific Solutions and be part of the migrations initiative leadership. This role will be responsible for: <ul type="disc"> <li>Planning and managing the delivery of client specific solutions for customers migrating from legacy systems to the Catalyst platform and delivering end-to-end solutions.</li> <li>Planning and delivering customer migrations</li> <li>Defining requirements and prioritizing features that will enable client specific enhancements and customer success.</li> <li>Understanding the marketplace, customers, and users to define scalable solutions.</li> <li>Collaborating with the Migrations leadership team</li> <li>Coordinating support across business, IT, operations, legacy product teams and the Catalyst product teams for the implementation and execution of the ARTs vision and strategy.</li> <li>Managing Product Owners</li> <li>Providing regular status updates</li> </ul> The Product Manager (PM) is responsible for maximizing the value of the product resulting from the work of the Agile Release Train. As the Product Manager, you will work with the business owner to help set vision, drive strategy by understanding the customer needs, the product, and the overall market. Individuals in this role are responsible for defining Capabilities and Features, creating medium and longer-term roadmaps that prioritize achieving customer and business value with technology solutions. You coach the Product Owners to effectively prioritize Team Backlogs to streamline program priorities and execution. You create shared understanding and clarity to reduce operational friction and provide the team with a clear view of their environment. This is a leadership role with accountability to build and manage relationships with the claims organization, sales, service, market leadership, and technology partners to identify areas of opportunity to drive operational efficiencies through client specific capabilities while sustaining continued improvement for customer and claimant experience. PMs work closely with Release Train Engineers (RTE), Customers, Business Owners, team members, and other stakeholders to create viable and sustainable roadmaps and execution plans, based on Minimum Viable Product (MVP) definitions. You are ultimately responsible for the delivery across all teams within the ART, ensuring completeness and timely execution. Additionally, you are responsible for working with the Product Managers across each of the ARTs within the Disability Solution Train to ensure the completeness of the solutions and capabilities delivered. PMs are accountable for delivery outcomes and decisions that solve product-related problems. Gaining direct feedback from Business Owners, you lead the process to identify key pain points in the customer journey, partnering on practical solutions that can demonstrate customer and business value throughout the development and release process. Working with Product Owners, you will decompose epics into features, prioritizing delivery based on set objectives and key results. PMs are effective at holding the ART accountable to deliver outcomes by working with others to actively explore solution options, ensuring decisions are taken by those with accountability for delivering outcomes, and dedicating their effort to delivering value that meets the needs of MetLife’s customers and our business goals. A Product Manager is: <ul type="disc"> <li>The voice of the customer and business needs at the disability product level.</li> <li>A leader that prioritizes, defines, and shapes the roadmap for the agile release train.</li> <li>Assigns business value proposed and achieved during product increments.</li> <li>A person able to understand business needs and identify applicable technology solutions.</li> <li>A person who ensures we are delivering business value through tracking of metrics and outcomes.</li> <li>Accountable for execution and delivery across all teams.</li> </ul> A Product Manager’s focus on value is evident when we see them: <ul type="disc"> <li>Constantly reviewing and understanding the claimant and group customer feedback, turning pain points into opportunities.</li> <li>Working closely with Claims to continue to look for opportunities to simplify the claim experience for our Associates while improving operational efficiencies to reduce manual work that are error-prone.</li> <li>Working closely with customer facing teams on opportunities to meet and exceed customer needs.</li> <li>Ensuring teams are optimizing and prioritizing work to achieve ART and portfolio OKRs.</li> <li>Regularly re-examining our priorities to optimize the ART’s alignment with stakeholder and business demands.</li> <li>Ensuring that features are delivered completely and on-time, according to the plans set forth.</li> </ul> A Product Manager’s fixation on clarity is evident when they: <ul type="disc"> <li>Seek first to understand - our customers, stakeholders, and team members - and then to be understood.</li> <li>Make each team’s work visible through demos, metrics, and transparent processes.</li> <li>Provide clarity on the business objectives and key results the ART and teams will be measured by.</li> </ul> A Product Manager continuously employs agile practices that will sustain flow when they: <ul type="disc"> <li>Maintain a backlog of well-refined epics and features for the team.</li> <li>Continuously identify dependencies across the ART and proactively seek ways to resolve them.</li> <li>Respect the team’s need for focus by leveraging regularly scheduled, time-boxed meetings and minimizing ad-hoc demands.</li> </ul> A Product Manager champions Lean and reduces waste when they: <ul type="disc"> <li>Empower the teams to design and deliver valuable solutions instead of inserting approval states.</li> <li>Educate themselves, the teams, and others on how to recognize waste, streamlining processes and interactions to be as efficient and effective as possible.</li> <li>Make continuous improvement a foundation of all our processes.</li> <li>Recognize that time is our most precious resource, and they protect it vigorously.</li> </ul> A Product Manager leads by example when they: <ul type="disc"> <li>Act as a Mentor and Coach for their teams, building trust and providing guidance.</li> <li>Act as a Negotiator to help analyze the advantages and disadvantages of each possibility and evaluate which trade-offs to make.</li> <li>Identify areas of opportunity for cultural change and lead by example, showcasing respect for others and empathy for our customers.</li> <li>Use real-time feedback to coach Product Owners and team members on key behaviors and ways to display the work done.</li> <li>Celebrate wins across the teams and foster ways to let the team members demo their work proudly to leadership audiences.</li> </ul> Key Responsibilities: The Work: <ol start="1" type="1"> <li>Partner with Business Owners to identify pain points throughout the claim journey for our claim associates, claimant, and group customer journey, creating epics and features as a result.</li> <li>Ensure each Program Increment focuses on features with maximum value, aligned with disability product strategy, roadmap, and key milestones.</li> <li>Help refine, prioritize, and accept the work delivered across the disability solution train to ensure the outcomes meet the defined customer and business needs.</li> <li>Ensure all features are delivered whole and released to customers as a product to be proud of.</li> <li>Develop program-level Objectives and Key Results that align business goals with prioritized epics and features, tracking progress throughout.</li> <li>Make decisions to solve product-related problems, trade-off discussions, to stay on track to committed outcomes (Acceptance, prioritizing, making trade-offs, etc.).</li> </ol> The Interactions: <ol start="1" type="1"> <li>Lead Product Owners and teams to create viable and sustainable plans that align to business expectations.</li> <li>Set and manage stakeholders’ expectations through regular discussions about future needs and iterative demonstrations of completed work.</li> <li>Identify methods for gathering and incorporating feedback from multiple sources to better define solutions.</li> <li>Active interaction with Business Owners and other partners to protect the integrity of the deliverables.</li> <li>Work with Product Owners to ensure alignment of team’s vision.</li> <li>Work with RTE to coordinate and facilitate key meetings. Work with system architect to understand what is possible and maintain the architectural runway.</li> </ol> Key Behaviors: <ul type="disc"> <li>Driven and motivated by our customers and the business to focus on the right outcomes - Deliver Results.</li> <li>Able to identify, access, and connect among key stakeholders and experts - Seek Diverse Perspectives.</li> <li>Able to make decisions on information that is available at that time. Be comfortable with progressive elaboration and discovery (Progress over perfection) - Manages Ambiguity.</li> <li>Take ownership, influence at all levels, access all stakeholders equally (don’t ask for permission) - Seize Opportunity.</li> <li>Able to take all forms of input and synthesize (not influenced by "hierarchy") - Seek Diverse Perspectives.</li> <li>Willing to observe, analyze, and make recommendations - Seek Diverse Perspectives.</li> <li>Communicate factually. Navigate conversations to align on a set of data inputs that drive identification and prioritization of work and provide the clarity needed to accomplish it - Deliver what matters.</li> <li>Maintain stability throughout the iterations and add appropriate feedback as needed - Enable Solutions.</li> </ul> While PMs may have Product Owners as direct reports, Product Managers are leaders, not managers. PMs see themselves as a member of the team and are able to adapt their leadership approach to enable and empower the team to solve problems and deliver outcomes - Empowerment &amp; Collaboration. Required Qualifications: <ul type="disc"> <li>At least 15 years of career experience in technology delivery, insurance claims management, or customer relationship management.</li> <li>At least 10 years’ experience in the financial services industry.</li> <li>At least 10 years’ experience managing projects or products.</li> <li>At least 10 years’ experience as a people manager or leader.</li> <li>At least 2 years’ experience working in an agile delivery method.</li> <li>At least 2 years’ experience using agile and or product management industry standard tools.</li> <li>Excellent communication skills.</li> </ul> Preferred Qualifications: <ul type="disc"> <li>SAFe Product Management certification</li> <li>At least 10 years of experience leading teams for an employee benefits provider</li> <li>At least 10 years of experience managing insurance claims</li> <li>At least 5 years of experience managing customer relationships</li> <li>At least 5 years of experience as a product owner</li> <li>At least 5 years of experience in execute communications.</li> <li>At least 2 years of experience with Target Process and Azdo creating epics, features and capabilities.</li> <li>Previous experience leading testing teams</li> <li>Previous experience leading conversion or migration projects.</li> <li>Excellent verbal and written communication skills.</li> </ul>

MetLife

PM Disability Migrations Client Solutions

Who we are is what we do.Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.Why should you be part of our success story?A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.What you will do:<ul> <li>Develop Implementation Managers through hands-on coaching and mentorship.</li> <li>Successfully resolve customer escalations for maximum satisfaction and positive relationships.</li> <li>Drive customer adoption of key features and best practices.</li> <li>Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency.</li> <li>Support hiring &amp; onboarding of new Implementation Managers.</li> <li>Track, monitor &amp; continuously improve performance on key metrics &amp; KPIs.</li> <li>Collaborate cross-functionally with Sales, Technical Account Management, and Support teams to create a seamless customer journey.</li> <li>Collaborate with Product &amp; Engineering to continuously improve product functionality based on customer feedback in Implementation.</li> </ul>What you will need:<ul> <li>5+ years of SaaS experience in professional services or implementation. </li> <li>2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance.</li> <li>Relentless prioritisation and time management.</li> <li>Unwavering energy to help your team and your customers. </li> <li>Strong attention to detail and ability to solve complex, interdependent problems.</li> <li>Flexibility to scale and adapt to changing organisations and responsibilities.</li> </ul>Bonus Points if:<ul> <li>Experience working with clients and team members from multiple countries and across multiple time zones.</li> <li>Experience working on a remote team.</li> <li>Experience working at a high-growth start-up or scale-up.</li> <li>Fintech or HR tech experience.</li> <li>Multilingual abilities.</li> </ul>Total RewardsOur workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy<ul> <li>Provided computer equipment tailored to your role</li> <li>Stock grant opportunities dependent on your role, employment status and location</li> <li>Additional perks and benefits based on your employment status and country</li> <li>The flexibility of remote work, including WeWork access where available</li> </ul>At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @<a href="http://deel.com" target="_blank">deel.com</a> and other acquired company emails like @<a href="http://payspace.com" target="_blank">payspace.com</a> and @<a href="http://paygroup.com" target="_blank">paygroup.com</a>. You can view the most up-to-date job listings at Deel by visiting <a href="https://www.deel.com/careers" target="_blank">our careers page</a>. Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at <a href="mailto:recruiting@deel.com" target="_blank">recruiting@deel.com</a> of the nature of the accommodation that you may require, to ensure your equal participation.

Deel

Manager, Customer Onboarding

Sr. Director, Scaled Marketing, Analytics, and Operations

524 Jobs in Wichita, KS, USA