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Senior Business Operations ManagerWhat you can expectThis Business Operations Manager role will be responsible for supporting the Renewals Sales and Global solution sales engineering and professional services delivery functions. This position plays a critical role in supporting and optimizing the associated processes.About the TeamThis role is responsible for driving operational excellence, improving efficiency, and providing strategic insights to both functions. The successful candidate will collaborate closely with sales leadership, finance, and cross-functional teams. This is to ensure smooth and effective execution of the renewal strategy, professional services, customer retention, and revenue growth.Responsibilties<ul> <li>Standardizing and documenting operational processes for renewals, service delivery, project management, and revenue recognition.</li> <li>Leading cross-functional initiatives to improve processes, drive technology adoption, and enhance operational efficiency.</li> <li>Developing strategies to improve customer experience, increasing retention, and expanding service opportunities.</li> <li>Identifying process gaps and implementing solutions to streamline workflows and eliminate bottlenecks.</li> <li>Generating and analyzing reports on key metrics such as renewal rates, utilization, and project margins, providing actionable insights.</li> <li>Ensuring data integrity across reporting systems, including CRM and PSA tools.</li> <li>Providing operational support for sales quota management, territory planning, resource allocation, and contract management.</li> <li>Driving the development of tools, templates, and processes for regional and global forecasting.</li> </ul>What we’re looking for<ul> <li>Bachelor's in Business Administration, Finance, or related field.</li> <li>Experience (5+) in business operations, sales operations, or professional services operations.</li> <li>Experience in CRM systems (e.g., Salesforce), PSA tools (e.g., FinancialForce, Mavenlink), Excel, and data visualization tools (e.g., Tableau, Power BI).</li> <li>Have analytical and problem-solving skills with the ability to interpret data and provide actionable insights.</li> <li>Experience in leading cross-functional projects, driving process improvements, and managing change.</li> <li>Have time management and ability to manage multiple priorities in a dynamic environment.</li> </ul>Salary Range or On Target Earnings:Minimum:$121,600.00Maximum:$266,000.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:10/31/24Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Our Commitment​ We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

Zoom

Senior Business Operations Manager

<h2>Overview</h2> Locations: US Remote, United States of America Senior Associate, Process Management - Work from Home Every year millions of properties and accounts with financial institutions become unclaimed because of a lack of activity or contact with the owner. Examples of such properties include checking or saving accounts that are inactive, checks that are not cashed, safety deposit boxes that are dormant, etc. State laws stipulate the transfer of unclaimed properties to state unclaimed property departments, which then become custodians of the property until the property owner steps forward to claim them. Anyone can locate their unclaimed properties for free on <a href="http://www.unclaimed.org" target="_blank">www.unclaimed.org</a> Our team’s mission is simple - we attempt to engage customers that have unclaimed properties or otherwise transfer the ownership of those properties to the state for safekeeping. This is an important mission that not only ensures Capital One delivers on its regulatory obligations but also safeguards our customers’ interests. This role on Capital One’s Abandoned Property team is responsible for collaborating with all lines of business at Capital One to ensure that their unclaimed properties are timely and accurately identified and input to downstream processes owned by this team. The role entails developing strong relationships with upstream partners, managing the processes for intake of unclaimed properties and leading a team of associates performing critical tasks in this process. Key Responsibilities: <ul> <li>Collaborate with partners from all lines of business to ensure unclaimed properties are accurately identified and input into the unclaimed property system of record. </li> <li>Implement controls to detect issues and defects at intake such as data quality, late submissions, etc. Research discrepancies between unclaimed properties and funds transferred for those properties.</li> <li>Provide oversight and support to lines of business, engage partners to improve end-to-end process performance and track breakdowns in upstream processes. </li> <li>Develop metrics and dashboards, conduct periodic process performance reviews and communicate results to partners highlighting trends, concerns and risks.</li> <li>Drive periodic attestation of line of business process and control environment from the line of business accountable executives.</li> <li>Own process to issue payments for unclaimed properties claimed by customers.</li> <li>Develop and maintain process documents including onboarding materials, procedures, job aids and process flow diagrams.</li> <li>Develop subject matter awareness of unclaimed property regulations and Capital One’s policies and processes for delivering on regulations. </li> <li>Collaborate with team members on crucial production or project work such as filing unclaimed property reports, driving the team's well-managed agenda, etc.</li> <li>Work collaboratively with peers in the function to create a "one team" environment. Maintain high level engagement in an ever changing environment. </li> <li>Demonstrate behaviors from the Include-Empower-Inspire model to develop associates and lead a highly engaged team.</li> </ul> Characteristics to succeed in this role: <ul> <li>Building and maintaining great relationships with an extended network of partners.</li> <li>Leveraging analysis, data, and process management to solve complex problems and build outstanding operations solutions.</li> <li>Organizing existing work effectively and remain focused on key priorities and results</li> <li>Having a personal development plan and actively networking while elevating others to accomplish their goals.</li> </ul> Basic Qualifications: <ul> <li>High School Diploma, GED, or equivalent certification</li> <li>At least 2 years of process management or risk management experience</li> <li>At least 2 years of people leadership experience</li> </ul> Preferred Qualifications: <ul> <li>Bachelor's Degree or military experience</li> <li>At least 4 years of people leadership experience</li> <li>At least 2 years of experience in bank operations</li> <li>Business Process Management (BPM) or equivalent certification</li> </ul> Work from Home Technology Requirements <ul> <li>Secure home office environment that is free from background noise and distractions</li> <li> Reliable private internet connection that is not supplied via cellular data or hotspot is required <ul> <li>A private network that is password protected where you have ownership or line of site sight to every device on the network</li> <li>Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)</li> <li>Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions</li> <li>ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred </li> <li>To validate ISP speeds from a Chrome browser, go to <a href="http://www.google.com" target="_blank">www.google.com</a>, type Speed Test and run from the Google landing page </li> </ul> </li> <li>Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met</li> </ul> Capital One reserves the right to request proof of internet provider, speed and from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $74,000 - $84,400 for Sr. Process Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the<a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a> Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Senior Associate, Process Management - Work from Home

Job Description:A Solution Architect (eCommerce) will help design and architect the best in class Global eCommerce platform for Pluralsight operating across the globe.Who you’re committed to being:<ul> <li>You enjoy learning and are open to new ways of doing things.</li> <li>You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.</li> <li>When communicating you are self-aware, insightful, and proactive.</li> <li>You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link.</li> <li>You believe in continuous improvement and request frequent feedback from others.</li> </ul>What you’ll do:<ul> <li>Provide key strategic consulting and advisory services to IT executives, project teams, operations and engineering teams to ensure that systems solutions are in line with the architectural direction and business strategies</li> <li>Engage with key business stakeholders and leaders to understand business problems and needs, and effectively communicate architectural strategy and solutions to align to these needs</li> <li>Conduct and provide industry research and evaluations on strategic architectural and solution alternatives</li> <li>Develop prototypes and conduct proof of concept feasibility studies</li> <li>Provide guidance, review and other feedback on the evolution of systems and architectures and the adoption of new technologies with creation of technology and architecture roadmaps</li> <li>Participate in Architecture Review Board, Application Portfolio Management and other key Enterprise Architecture governance activities</li> <li>Coach, mentor, and manage other solution architects that are distributed onsite, offshore, and other remote locations to ensure deliverables are aligned and on track for completion/delivery</li> <li>Participate in project estimations, system architecture and performance engineering of projects</li> <li>Self-motivated to research the newest technologies and industry trends. Uses this research in furthering our architecture strategy and solutions.</li> </ul>Experience you’ll bring:<ul> <li>Strong experience in architecting large enterprise and eCommerce systems with high transaction volumes.</li> <li>Large scale enterprise system experience, eCommerce experience a plus</li> <li>Hands on working on MACH (Microservices, APIs-first, Cloud-native, and Headless) architecture using Java, Spring boot, NodeJS etc</li> <li>Development experience with full stack development using UI technologies like React/React Native or Native iOS/Android development and backend using microservices architecture.</li> <li>Hands-on experience in any cloud platforms AWS/Azure or GCP. DevOps principles, message queue systems and background task management.</li> <li>Proficiency in API security frameworks, token management and user access control including OAuth, JWT, etc.</li> <li>Hands on experience debugging production software, monitoring tools like AppDynamics or any similar one.</li> <li>Solid foundation and understanding of relational and NoSQL database principles.</li> <li>Ability to work in an Agile / SCRUM environment.</li> <li>Proven track record of executing on the full product lifecycle (inception through deprecation) to create highly scalable and flexible RESTful APIs to enable an infinite number of digital products.</li> <li>Strong writing and communication skills.</li> </ul>Requirements:<ul> <li>Requires a minimum of 8 years of experience in software development as senior engineer, technical lead; or 6+ years with an advanced degree.</li> <li>5+ years of experience in a solution or technical architect role</li> <li>Ability to lead 4-5 developers to design solutions and conduct POCs.</li> <li>Bachelor's or Master's degree in Computer Science, Engineering, preferred.</li> <li>Experience in eCommerce in Retail industry preferred</li> </ul>Travel Requirements:While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.Why you’ll love working here:<ul> <li>We're remote and hybrid friendly</li> <li>We’re mission driven and guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul>About us:We’re Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.Physical and Mental Requirements:Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.EEOC StatementBring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation.For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>.The annual US base salary range for this role is $142,200 - $175,600 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary, this role may also be eligible for benefits and bonuses.Applications must be submitted within 90 days after the initial posting date to be considered.#LI-SW1

Pluralsight

Solution Architect

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $31 billion in affordable and responsible credit to our 5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B. We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts. Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans. We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives. About the Role: We’re looking for a Senior Risk Data Analyst to join our team. In this role, you will build dashboards and analyze comprehensive data sets using SQL, Python, and Tableau. As an expert in risk management and data analysis, you will communicate core technical data concepts to our stakeholders. What You’ll Do: <ul> <li>Develop and maintain reports, dashboards, and other products using SQL, Python, and Tableau as directed by your manager.</li> <li>Work closely with the Risk, Compliance, and Legal teams for the accurate extraction and presentation of licensing reporting data to external parties.</li> <li>Work closely with the Risk, Compliance, and Credit Risk teams for the accurate extraction of Fair Lending reporting data to external parties.</li> <li>Assist with the identification, development, and reporting of risk metrics on a recurring basis.</li> <li>Enhance data and analysis work by providing actionable insight to your manager.</li> <li>Partner with Risk and Compliance on KPI’s and helping maintain best in class SLAs.</li> <li>Work collaboratively, cross-functionally, and independently to interface with stakeholders and other analysts or engineers to meet business requirements.</li> <li>Effectively communicate (written and verbal) technical subject matters to non-technical business stakeholders.</li> <li>Learn and grow in Risk and Compliance operations with a focus on back-end databases and reporting of relevant business information.</li> </ul> What We Look For: <ul> <li>Minimum of 5+ years of experience in a quantitative/analysis/reporting role within the Financial Services industry</li> <li>Advanced knowledge of SQL (PostgreSQL experience and Redshift experience are preferred)</li> <li>Proficient in Excel</li> <li>Knowledge of Python Scripting or other programmatic scripting preferred</li> <li>Minimum of 1 year of experience using a major BI data or visualization solution (Tableau preferred) </li> <li>Knowledge of how to collect data from different information sources and distribute them to users; ability to use this information to simplify information systems and make sound business recommendations to senior business leaders</li> <li>Team-player with superior interpersonal skills who can work closely with both technical development teams and end business users</li> <li>Sense of ownership and responsibility towards problems and solutions</li> </ul> What We Offer You: <ul> <li>Competitive salary and stock option plan</li> <li>100% paid coverage of medical, dental and vision insurance </li> <li>Flexible PTO</li> <li>Opportunities for professional growth and development </li> <li>Paid parental leave</li> <li>Health &amp; wellness initiatives</li> </ul>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Upgrade

Senior Risk Data Analyst

<h1>Senior Program Manager, Customer Portfolio</h1> Location: Remote, United States Date Posted: Oct 28, 2024 Share: <a href="#">Email</a> <a href="https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fcareers.employinc.com%2Fjobs%2F14724788-senior-program-manager-customer-portfolio&amp;source=tweetbutton&amp;text=Senior%20Program%20Manager%2C%20Customer%20Portfolio%20in%20Remote%2C%20United%20States&amp;url=https%3A%2F%2Fcareers.employinc.com%2Fjobs%2F14724788-senior-program-manager-customer-portfolio" target="_blank">Tweetshare to twitter</a> <a href="http://www.facebook.com/sharer.php?u=https%3A%2F%2Fcareers.employinc.com%2Fjobs%2F14724788-senior-program-manager-customer-portfolio&amp;t=Senior%20Program%20Manager%2C%20Customer%20Portfolio%20in%20Remote%2C%20United%20States" target="_blank">Share on Facebookshare to facebook</a> <a href="http://www.linkedin.com/shareArticle?mini=true&amp;url=https%3A%2F%2Fcareers.employinc.com%2Fjobs%2F14724788-senior-program-manager-customer-portfolio&amp;title=Senior%20Program%20Manager%2C%20Customer%20Portfolio%20in%20Remote%2C%20United%20States" target="_blank">Share on LinkedInshare to linkedin</a> <a href="#">Apply Now</a> <a href="#">Save Job</a> <a href="#">Saved</a> #Description# Employ Inc. provides people-first recruiting solutions that empower companies to overcome their greatest hiring challenges. Serving SMBs to global enterprises, Employ focuses on the unique recruiting needs of each organization — from simple hiring to sophisticated talent acquisition. Employ is the only organization to offer companies choice in their hiring solutions, providing a curated set of recruiting technologies and services. By prioritizing people ahead of products, Employ helps companies grow, scale, and thrive through personalized choice, collective intelligence, and lasting relationships. Together, Employ and its brands (JazzHR, Lever, Jobvite and NXTThing RPO) serve more than 21,000 customers across multiple industries. For more information, visit <a href="http://www.employinc.com" target="_blank">www.employinc.com</a>. ​ About this Role: As the driving force behind our customer offering management strategy and execution, you’ll have the opportunity to make a lasting impact on our 23k customers’ success. You’ll collaborate with partners in Customer Success, Product Support, Professional Services, Renewals Management, Revenue Operations, Customer Marketing and Product Management to design the methodologies and sellable offerings our customer-facing teams will use to help our customers adopt and realize value with their Employ products. By designing our talent acquisition maturity matrix, you’ll identify, develop and launch a variety of engagements that help customers maximize their product investments. In this new position you’ll be reporting to the VP, Customer Operations and will be an integral member of the Customer division. What You’ll Do: <ul><li> Talent Acquisition Maturity Model Leadership: </li></ul> Develop and evolve a comprehensive talent acquisition maturity model that guides customer growth to Employ’s products Collaborate with cross-functional teams to integrate maturity model into their customer engagements throughout the customer lifecycle <ul><li> Premium Offering Design and Management: </li></ul> Own the discovery, development, pricing, and lifecycle management of premium, sellable services Design offerings that help customers grow to next phases in the maturity model Work cross-functionally to design offerings, and ensure they drive measurable outcomes, increase product adoption, and deliver ROI to customers <ul><li> Engagement Methodologies: </li></ul> Design tools and templates for customer facing roles to leverage that help customers mature their talent acquisition practices Ensure workshops provide immediate value while positioning customers for long-term premium service opportunities <ul><li> Go-to-Market Strategy: </li></ul> Define the go-to-market strategy for premium offerings, working closely with Sales and Marketing to ensure clear positioning and value propositions for the target buyer Partner with internal teams to create training programs and resources that support customer facing roles in selling the value of premium services <ul><li> Customer Outcomes &amp; Feedback Loop: </li></ul> Set clear metrics to measure the success of premium services and workshops, ensuring high-impact outcomes for customers. Use feedback and data to continuously improve the maturity model and service offerings. Explore the application of AI in offering management to increase program performance and scalability <ul><li> Cross-Functional Operationalization: </li></ul> Work with Operations, Customer Success, Professional Services, Product, Marketing, and Sales to design, implement and launch new offerings What You’ll Bring: <ul><li> Proven experience developing and implementing successful premium sellable offerings </li></ul> <ul><li> Exceptional analytical skills that help diagnose challenges and identify systematic solutions </li></ul> <ul><li> Proven ability to build new processes and operating models from scratch in complex environments </li></ul> <ul><li> Strong project management skills with experience leading cross-functional initiatives from conception to execution </li></ul> <ul><li> Excellent communication skills to collaborate with executive stakeholders, and drive organizational change </li></ul> <ul><li> Entrepreneurial mindset and a get-it-done attitude </li></ul> Employ is an Equal Opportunity employer. Employ is an EVerify employer. Share: <a href="#">Email</a> <a href="https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fcareers.employinc.com%2Fjobs%2F14724788-senior-program-manager-customer-portfolio&amp;source=tweetbutton&amp;text=Senior%20Program%20Manager%2C%20Customer%20Portfolio%20in%20Remote%2C%20United%20States&amp;url=https%3A%2F%2Fcareers.employinc.com%2Fjobs%2F14724788-senior-program-manager-customer-portfolio" target="_blank">Tweetshare to twitter</a> <a href="http://www.facebook.com/sharer.php?u=https%3A%2F%2Fcareers.employinc.com%2Fjobs%2F14724788-senior-program-manager-customer-portfolio&amp;t=Senior%20Program%20Manager%2C%20Customer%20Portfolio%20in%20Remote%2C%20United%20States" target="_blank">Share on Facebookshare to facebook</a> <a href="http://www.linkedin.com/shareArticle?mini=true&amp;url=https%3A%2F%2Fcareers.employinc.com%2Fjobs%2F14724788-senior-program-manager-customer-portfolio&amp;title=Senior%20Program%20Manager%2C%20Customer%20Portfolio%20in%20Remote%2C%20United%20States" target="_blank">Share on LinkedInshare to linkedin</a> <a href="#">Apply Now</a>

JazzHR

Senior Program Manager, Customer Portfolio
                                                            NEW

<h2>Overview</h2> Locations: US Remote, United States of America Director, Technical Program Management - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market. Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward. We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Director, Technical Program Management, you’ll have the opportunity to be on the forefront of building this business and bring these tools to market. Our TPM Directors have: <ul> <li>Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle</li> <li>Exceptional communication and collaboration skills</li> <li>Excellent problem solving and influencing skills</li> <li>A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker </li> <li>Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice</li> <li>Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives</li> <li>Deep focus on execution, follow-through, accountability, and results</li> <li>Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.</li> <li>Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners</li> </ul> Basic Qualifications: <ul> <li>At least 7 years of experience in technical program management</li> <li>Bachelor's degree</li> </ul> Preferred Qualifications: <ul> <li>7+ years of experience designing and building data-intensive solutions using distributed computing</li> <li>3+ years of experience in building distributed systems &amp; highly available services using cloud computing services / architecture - preferably using AWS</li> <li>3+ years experience building highly scalable mobile products &amp; platforms</li> <li>3+ years of experience with Agile delivery</li> <li>3+ years years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact</li> <li>Experience in building systems &amp; solutions within a highly regulated environment</li> <li>Bachelor's degree in a related technical field (Computer Science, Software Engineering) </li> <li>MBA or Master’s Degree in a related technical field (Computer Science, Software Engineering) or equivalent experience</li> </ul> At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $197,500 - $225,400 for Director, Technical Program Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the<a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a> Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Director, Technical Program Management - Capital One Software (Remote)

<h2>Overview</h2> Locations: US Remote, United States of America COAF QA Sr. Coordinator - Work from Home As a COAF Senior Quality Assurance Coordinator at Capital One, you will be part of a talented team responsible for partnering with your dedicated line of business in the Fraud/Disputes department to help improve the customer experience. The selected candidate will also be responsible for supporting delivery of quality measurements, providing effective/measurable feedback, and owning process improvements. We are looking for individuals who excel in a team environment, have strong communication skills, integrative thinking skills, and the ability to adapt to change quickly. Responsibilities: <ul> <li>Conduct production sampling, and other quality assurance testing measurements that provide information critical to assessing process execution and customer experience.</li> <li>Perform data entry and data research activities.</li> <li>Respond to questions and requests from management and key stakeholders.</li> <li>Execute and provide recommendations for process improvements and/or operating procedures.</li> <li>Calibrate performance standards with peers and dedicated line of business</li> <li>Document procedures in accordance with established policies</li> <li>Generate and distributing updates and reports as needed</li> </ul> Work from Home Technology Requirements <ul> <li>Secure home office environment that is free from background noise and distractions</li> <li> Reliable private internet connection that is not supplied via cellular data or hotspot is required <ul> <li>A private network that is password protected where you have ownership or line of site sight to every device on the network</li> <li>Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)</li> <li>Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions</li> <li>ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred </li> <li>To validate ISP speeds from a Chrome browser, go to <a href="http://www.google.com" target="_blank">www.google.com</a>, type Speed Test and run from the Google landing page </li> </ul> </li> <li>Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met</li> </ul> Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. Basic Qualifications: <ul> <li>High School Diploma, GED or Equivalent Certification</li> <li>At least 1 year of experience using Microsoft Excel &amp; Google Suite</li> </ul> Preferred Qualifications: <ul> <li>At least 2 years of experience using Microsoft Excel &amp; Google Suite</li> <li>At least 1 year of experience in Quality Assurance or Quality Control </li> <li>At least 1 year of experience in Compliance or Risk Management</li> <li>At least 1 year of experience in Dealer Funding</li> </ul> <h2>More Benefits, More Health, More Wealth, and More Life</h2> Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something. <ul> <li>Medical, Dental, Vision, Prescription coverage Day 1</li> <li>Flexible Scheduling</li> <li>Paid Time Off</li> <li>Wellbeing offerings such as backup childcare and Mental Wellness support</li> <li>Tuition Reimbursement</li> <li>Paid Training and Development offered quarterly</li> <li>Flexible Spending Account</li> <li>Life Insurance as well as Disability</li> <li>Disability Insurance</li> <li>401 K and Stock Purchase Plan</li> </ul> “At Capital One, we strive to attract the best people to give them the opportunity to be great.” - Rich D. Fairbank, Chairman, Founder and CEO We believe in the Power of one <a href="https://www.capitalonecareers.com/work-and-culture#anchor-impact" target="_blank">Work &amp; Culture at Capital One</a> At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $49,800 - $56,900 for COAF QA Sr. Coordinator Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the<a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a> Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

COAF QA Sr. Coordinator - Work from Home

<h2>Overview</h2> Locations: US Remote, United States of America Customer Solutions Architect - Capital One Software - (Remote) Capital One has been a pioneer through our tech journey as the first large bank to go all in on the public cloud, while operating in a complex and highly regulated business environment. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what’s possible in banking. (e.g., Capital One Eno). Our teams have built and battle tested new capabilities to meet those needs. We’ve open sourced several of the software tools we built (e.g., Cloud Custodian, Hygieia) and forged new partnerships with other digital leaders (e.g., Microsoft, MSFT). Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. We also recognize that many other businesses are facing similar data management needs as they accelerate their cloud and data journeys, and are exploring how best to bring some of the tools to market as enterprise B2B software solutions. Role Overview The Capital One Software team is seeking a customer-centric, energetic, and highly-motivated individual to join our team. You are entrepreneurial by nature, completely comfortable working with diverse cross-functional teams, and talented at helping customers align technical and business outcomes. We look for people who obsess over removing friction from the overall customer experience and thrive in an entrepreneurial environment driven by bold ideas, collaboration and creativity. Specifically, we are looking for experienced and collaborative technical pre-sales individuals to partner with technically skilled customers, internal Product and Engineering teams as well as other cross-functional verticals. In this role, you will need to be technically capable and credible in your own right as well as effective in shaping the customer and solutions-focused skills of your team. We are looking for individuals who love learning and introducing new technology in order to help colleagues and customers embrace and adopt new technology. We need innovative individuals who can look beyond the technology and consider the value our technology creates for our customers, and can help change how our technology is viewed to enable outcomes. The ideal candidate will have past experience working as a Customer Solutions Architect, technical pre-sales, or a similar role. You will have an ability to grow your leadership skills as well as diving deep into various hands-on solutions while developing new skills, so you can make strong contributions in architecture transformation discussions. Customer Solution Architects must be able to identify customer pain points and desired outcomes and translate them into Capital One Software solutions. You are able to help customers align technical and business outcomes and eliminate ambiguity in a growing software business. Seeking individuals with bold ideas, entrepreneurial in nature and those who enjoy building a startup. We require individuals who can implement internal and external solutions at scale with little to no managerial oversight. Key Areas of Focus for Customer Solutions Architects: <ul> <li>Trusted Advisor: We are the front line for our customer’s tech, product, and cyber needs as well as for solutioning product specific improvements.</li> <li>Customer Ambassador: We represent the voice of the customer and the customer needs in internal discussions and working groups.</li> <li>Demonstrate Value: We focus on identifying the best solutions that bring value to our customers.</li> <li>Thought Leadership: We use research and customer solutioning experiences to build and share thought leadership both internally and externally.</li> <li>Subject Matter Experts: We focus on gaining deep understanding of our products and deep subject matter expertise across technology domains in order to best advise our customers, solve complex problems and identify areas of improvement for our products.</li> <li>Pre-Sales &amp; Post-Sales: We are focused on serving our customers predominantly in the Pre-Sales stages, as we determine how to best implement our products for their needs and also solve for any unique requests. We also focus on the Post-Sales stages, for those instances where customers will require solutions that were not part of their original product deployment.</li> <li>Solution Oriented: We focus on finding solutions to address every customer problem and need using every tool, skillset and creativity at our disposal.</li> <li>Channel Partnership: We collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.</li> </ul> Key Responsibilities for This Role: <ul> <li>Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.</li> <li>Effectively advocates and represents the voice of customers to influence organizational objectives, product roadmaps and to improve the overall customer experience.</li> <li>Manages relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or close opportunities.</li> <li>Builds and manages key processes including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc..</li> <li>Serves as a knowledge resource and escalation point for coworkers and customers.</li> <li>Autonomously works through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.</li> <li>Leads cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth and evolvement.</li> <li>Leads high customer satisfaction through the use of data and proactive solutions.</li> <li>Productively challenges the status quo with clarity, identifying and proposing different approaches and solutions.</li> <li>Conducts periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.</li> <li>Develops and maintains technical support procedures and policies.</li> <li>Builds credibility and trust within the team and with our business customers and stakeholders.</li> <li>Drives architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans and manages architectural projects.</li> <li>Analyzes, defines and documents requirements for data, workflow, logical processes, hardware and operating system environment to support customer needs.</li> <li>Works with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.</li> <li>Stays current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for Capital One to develop.</li> </ul> Basic Qualifications: <ul> <li>Bachelor’s degree or military experience</li> <li>At least 7 years of experience in a customer-facing role in an organization or entrepreneurial context.</li> <li>At least 5 years of experience with cloud services (AWS, GCP, Azure), or data clouds (Snowflake, Databricks,), and data manipulation languages (SQL).</li> <li>At least 4 years of experience working with cross-functional teams.</li> <li>At least 3 years of experience with design, implementation, or consulting experience of distributed applications.</li> </ul> Preferred Qualifications: <ul> <li>Master’s Degree in Computer Science, Engineering, or Information Technology.</li> <li>High level of comfort communicating effectively across internal and external organizations.</li> <li>Experience in technical consulting and/or architecture engagements with large-scale customers or enterprises.</li> <li>2 + years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.</li> <li>2 + years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions.</li> </ul> Capital One will not consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $198,900 - $227,000 for Sr. Manager, Solutions Architecture Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the<a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a> Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Customer Solutions Architect - Capital One Software - (Remote)

<h1> Reinvestigation Specialist</h1> Job Locations US-Remote <dl> <dt>ID</dt> <dd> 2024-5624 </dd> <dt>Category</dt> <dd> Customer Service </dd> <dt>Position Type</dt> <dd> Regular Full-Time </dd> <dt>Work From Home</dt> <dd> Yes </dd> </dl> <h2> About HireRight </h2> HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, Tennessee, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. <h2> Overview </h2> The Consumer Reinvestigations Specialist 1 (CRS1) has responsibility for processing reinvestigations for multiple HireRight products pertaining to consumer disputes, while ensuring strict adherence to all federal regulatory compliance laws at the federal (Fair Credit Reporting Act and DOT regulations) and state levels, as well as internal reporting guidelines, customer-specific guidelines. <h2> Responsibilities </h2> Responsibilities <ul> <li>Evaluate case details to determine the validity of the dispute based on multiple factors, confirm authenticity of consumer personal identifiers and obtain additional details from internal and external sources as required. </li> <li>Conduct a thorough reinvestigation of the dispute by identifying the source of the disputed information and effectively communicating the nature and intent of the dispute as well as defining the requirements for verification which vary for each product. </li> <li>Contact all possible sources that may impact the outcome of the dispute and assess any and all information provided to validate the accuracy of the disputed information. This includes but is not limited to transportation companies, attorneys, state departments of motor vehicles, national credit bureaus, court clerks, district attorneys, department of corrections, parole and probation boards and various other third-party data furnishers. </li> <li>Exercise judgement, critical thinking and decision making on a daily basis to determine the best course of action to finalize the outcome of the dispute on a case-by-case basis. However, some standard operating procedures will be followed, as applicable. </li> </ul> <ul> <li>Develop understanding of court processes and legal actions that might affect a criminal record. Interpret details of various types of court documents and develop thorough understanding of how the case statuses will impact reportability of disputed criminal records. </li> <li>Evaluate verification responses from third-party data furnishers to ensure the disputed information has been adequately supported pursuant to FCRA regulations. </li> <li>Verify authenticity of all documentation submitted to support disputed information by contacting the source of the documentation. </li> <li> Effectively communicate with consumers and clients, with tact and diplomacy, as needed throughout the course of the reinvestigation. </li> <li>Develop in-depth working knowledge of all reporting guidelines for public records, verifications and motor vehicle products, as well as FCRA and/or DOT regulations as applicable. </li> </ul> <ul> <li>Maintain a thorough audit trail of detailed documentation and notation throughout the reinvestigation process to include the physical file, electronic system, and notification letters to applicants and clients as required by law, and according to internal SOP. </li> <li>Assist team members and work as part of the team to ensure departmental expectations are met. </li> </ul> <h2> Qualifications </h2> Qualifications Education: High school diploma or equivalent required; college degree preferred. Skills: <ul><li>Keen attention to detail. </li></ul> <ul> <li>Problem-solving and critical thinking skills. </li> <li>Ability to collaborate effectively with team members. </li> <li>Professional written and oral communication skills (English) and to effectively communicate with team members, consumers and customers. </li> <li>Adherence to strict confidentiality standards. </li> <li>Ability to work independently with little or no direct supervision. </li> </ul> <ul> <li>Ability to read and understand consumer reports. </li> <li>Experience with MS Office products such as Excel, Word, and Outlook, good keyboarding skill. </li> </ul> Experience: <ul><li>2+ years experience in HireRight Public Records, Customer Service and/or Adjudication teams or related field preferred. </li></ul> <ul> <li>2+ years working in a highly regulated environment, preferably with experience with the Fair Credit Reporting Act </li> <li> 3+ years experience in Consumers Report Request as DSRIII </li> </ul> <h2> What do we offer </h2> HireRight offers a competitive benefit package which includes: <ul> <li>Medical </li> <li>Dental </li> <li>Vision </li> <li>Paid Life/AD&amp;D Insurance </li> <li>Voluntary Life Insurance </li> </ul> <ul> <li>Short &amp; Long Term Disability </li> <li>Flexible Spending Accounts </li> <li>401K </li> <li>Generous Vacation and Sick Program </li> <li>10 Paid Holidays </li> </ul> <ul> <li>Education Assistance Program </li> <li>Business Casual Attire </li> <li>Generous Referral Program </li> <li>Employee Discounts and Rewards </li> <li>And much more! </li> </ul> *All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. HireRight, LLC is an Equal Opportunity Employer Minorities / Females / Veterans / Disabilities HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee This job description in no way states or implies that these are the only duties to be performed by a team member’s occupying this position. Team members may be required to perform other related duties as assigned, to ensure workload coverage. Team members are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constitute an employment agreement between the employer and team member and is subject to change by the employer as the organizational needs and requirements of the job change. This job description is subject to change at any time. <h2>Options</h2> <a href="https://careers-hireright1.icims.com/jobs/5624/reinvestigation-specialist/job?mode=apply&amp;apply=yes&amp;hashed=-1834417471" target="_blank"> Apply for this job onlineApply </a><a href="#">Share</a><a href="https://careers-hireright1.icims.com/jobs/5624/reinvestigation-specialist/referral?hashed=-625948497" target="_blank"> Email this job to a friendRefer </a> Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. 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HireRight

Reinvestigation Specialist

Location: Virtual within Commutable Distance to Aurora IL, Oriskany NY, or Tampa FL offices Role Value Proposition: Provides billing administration and solutions to MetLife group customers across all markets, products and customer billing arrangements. Responsible for the overall customer billing experience and delivering service excellence to standard group customers. Key Responsibilities: <ul> <li> Builds and maintains strong relationships with group customers and internal partners. Serves as key contact to call center on complex issues. Resolves and responds directly to group customer regarding billing inquiries and issues. May include other internal partners in resolution. Participates in escalation calls as billing expert with Customer, Broker, Sales and Service as situation warrants. </li> <li>Conducts proactive outreach to group customers regarding payment discrepancies, misdirected payments, cash received without backup, missing remits, missing payments and overpayments. Offers situation specific alternatives and solutions to assist customers. </li> <li>Educates customers on the billing and remittance processes and provides ongoing guidance and support to make billing administration easy for them.</li> <li>Performs functions critical to the accuracy of billing for assigned group customers including: daily review and analysis of error reports; suspense management; billing vs remit discrepancies; billing master schedule updates; final bill hold review and release; eligibility updates and identification of D&amp;U. </li> <li>Completes group level reconciliations and payment history review. Makes decisions regarding refunds, write-offs and reinstatements.</li> </ul> Essential Business Experience and Technical Skills: Required: <ul> <li>Demonstrated customer service skills with the ability to communicate both verbally and in writing. </li> <li>Experience handling pressure situations with professionalism and tack.</li> <li>Demonstrated math problem solving skills, including attention to detail, analytical thinking and decisiveness.</li> <li>Bachelor’s Degree or related business experience.</li> </ul> Preferred: <ul> <li>Prior billing experience including reconciliations and payroll processing.</li> <li>Experience working directly with customers to resolve issues.</li> <li>Experience with insurance/financial systems.</li> <li>Advanced knowledge of Excel.</li> </ul> At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

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