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<h1>Principal Site Reliability Engineer</h1> <a href="https://careers-americas.icims.com/jobs/15580/principal-site-reliability-engineer/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. We are looking for a reliability expert who is passionate about scaling Cloud services to join our growing SRE teams. An ideal candidate is someone who is aware of current industry trends (particularly those related to reliability) and who thrives on working with a diverse set of partners, who can articulate the business impact of a problem and can also dive deep into the technical solution. We'd love it if you brought a deep understanding of modern Cloud infrastructure, programming expertise, operational experience and a desire to change the status quo. We're looking for an engineer who can analyse and help improve our services and processes to get us to an even higher level of reliability, performance, scalability, and cost efficiency. You'll achieve this by crossing team and functional boundaries to advocate for reliability methodologies and will work with a variety of platform, product and SRE teams to both build reliability into our platform and drive adoption of those practices into our products. In other words, you'll be the driving force for change! You will report directly to a Senior Engineering Manager. On your first day, we'll expect you to have: <ul> <li>Expert-level proficiency with 8+ years experience in at least Java.</li> <li>Expert-level proficiency with 5+ years experience in public cloud offerings (AWS components like EC2, CloudFormation, RDS / Aurora, Caches, SQS - or equivalents, e.g. in GCP / Azure).</li> <li>Expert-level proficiency with 5+ years experience in operating high-availability, fault-tolerant, scalable, distributed software in production: building monitoring into your code, tweaking dashboards, defining alerts, writing runbooks, etc.</li> <li>Experience in driving large, complex, cross-organizational initiatives from inception to completion.</li> <li>Excellent communication skills in written and verbal forms, and an ability to communicate complex technical issues to a range of technical and non-technical audiences (management, peers, clients).</li> <li>Experience in leadership positions, able to influence others and drive impactful outcomes through delegation.</li> <li>An ability and desire to mentor and coach engineers.</li> </ul> It would be great, but not mandatory if you had: <ul> <li>Expertise in datastores (RDBMS, time-series-database, NoSql, search, analytics).</li> <li>Expertise in JVM, Garbage Collection, and Performance Tuning.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $201,600 - $268,800 Zone B: $181,400 - $241,900 Zone C: $167,300 - $223,100 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15580/principal-site-reliability-engineer/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Principal Site Reliability Engineer

<h1>Sr. Sales Analyst - Enterprise Pipeline</h1> <a href="https://careers-americas.icims.com/jobs/16232/sr.-sales-analyst---enterprise-pipeline/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your future team At Atlassian, we are on a mission to reinvent B2B selling. We have built a multi-billion fast-growing business by focusing relentlessly on converting free trials into happy customers. Our Pipeline Operations Management is responsible for the pipeline strategy, targets, and performance across multiple campaign sources (from MQL:SQL) to ensure future booking success. As a Sr. Analyst, Pipeline Strategy and Operations, reporting to the Sr. Manager of Pipeline Operations, you will play an important role monitoring the pipeline generation performance and providing insights for key Atlassian products. We are remotely distributed across the United States. What you'll do <ul> <li>Monitor global pipeline generation performance and analyze trends across multiple established Atlassian products. </li> <li>Conduct regular pipeline review calls to foster collaboration between Sales, Sales Development, Marketing, Channel teams to generate pipeline. </li> <li>Identify pipeline headwinds/tailwinds with data-driven insights and partner with campaign source teams to support programs to increase pipeline generation. </li> </ul> Your background <ul> <li>+5 years of ever-increasing responsibility in Business Development, Sales Operations, Channel Analytics, or Marketing Analytics role within a SaaS company or in a strategy consulting environment.</li> <li>Strong excel skills (can write complex functions) and ability to distill complex data into relevant insight: You know how to create compelling presentations and can lead executives through data deep-dives.</li> <li>Process improvement know-how: Continuous improvement is in your DNA. You can enhance business processes from diagnosis to documentation to execution.</li> <li> Salesforce, Outreach, Clari, Tableau expertise is a big asset. </li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $149,000 - $198,700 Zone B: $134,100 - $178,800 Zone C: $123,700 - $164,900 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16232/sr.-sales-analyst---enterprise-pipeline/job?mode=apply" target="_blank">Apply for this job</a>

Sr. Sales Analyst - Enterprise Pipeline

<h1>Senior Principal Machine Learning Engineer</h1> <a href="https://careers-americas.icims.com/jobs/12691/senior-principal-machine-learning-engineer/job?mode=apply" target="_blank">Apply for this job</a> Atlassian is looking for a Senior Principle Machine Learning Engineer to join us on our journey as we redefine productivity and collaboration in the digital age. As a Senior Principle Machine Learning Engineer you will be the driving force in integrating cutting-edge AI capabilities within Atlassian products. Your work will transform the way teams interact with our products like Jira and Confluence as we look to extract knowledge and insights from data to propel team work forward. <h4>Your Role and Impact:</h4> <ul> <li>AI-Powered Atlassian Integration: Craft and implement innovative machine learning models in Atlassian tools. Imagine creating a smart Jira agent that can automatically categorize tickets based on content, or a Confluence assistant that summarizes documents and suggests related topics.</li> <li>Advanced Data Analysis: Dive deep into vast datasets to extract meaningful insights. Your work will power the AI models to understand complex user interactions and content within Atlassian tools to propel team work forward across the globe.</li> <li>Robust Model Development: Design, build, and refine models that can accurately perform tasks such as topic and entity extraction at scale. Picture a world where AI can automatically suggest experts within a team that can help move work forward.</li> <li>Collaborative Innovation: Join forces with product managers, designers, and developers. Your collaborative efforts will ensure that AI features are not only powerful but also intuitive and user-friendly.</li> <li>AI Evangelism: Be the voice of AI within the team. Educate and inspire your colleagues about the potential of AI, leading workshops and knowledge-sharing sessions.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $263,700 - $351,500 Zone B: $237,300 - 316,400 Zone C: $218,800 - 291,800 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. <ul> <li>Develop and implement machine learning algorithms to enhance our products</li> <li>Design and implement scalable data processing and machine learning pipelines</li> <li>Collaborate with product, engineering, and data teams to identify machine learning opportunities</li> <li>Evaluate and improve the performance of machine learning models</li> <li>Stay up-to-date with the latest developments in machine learning research and apply them to real-world problems</li> <li>Write clean, scalable, and maintainable code</li> <li>Communicate technical concepts and ideas to both technical and non-technical stakeholders</li> <li>Sharing your knowledge by giving brown bag sessions, tech talks, and evangelising appropriate tech and engineering best practices.</li> <li>Mentoring other team members, facilitating within/across team workshops, and leading agile development.</li> </ul> <ul> <li>Bachelor's or Master's degree (preferably a Computer Science degree or equivalent experience).</li> <li>10+ years of industry experience in building production-grade machine learning systems with all aspects of research, model training, tuning, deploying, serving and monitoring.</li> <li>Be motivated, and self-driven in a fast (we truly mean fast) paced environment with a proven track record demonstrating impact across several teams and/or organisations.</li> <li>Ability to communicate and collaborate effectively with stakeholders and manage tasks in a timely manner.</li> <li>Ideas, opinions, and the ability to share them through respectful proposals, presentations, and team-wide discussions, An eagerness to work and learn in the open and share your learnings with your teammates.</li> </ul> <a href="https://careers-americas.icims.com/jobs/12691/senior-principal-machine-learning-engineer/job?mode=apply" target="_blank">Apply for this job</a>

Senior Principal Machine Learning Engineer

<h1>Senior Live Stream Events Technician</h1> <a href="https://careers-americas.icims.com/jobs/16040/senior-live-stream-events-technician/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. This is a hybrid position. To help our teams work together, you need to be in the US Pacific timezone within easy commute of our San Francisco or Seattle offices which you may need to attend as often as weekly. Periodic domestic and International travel is likely. Our Workplace Technology Collaboration team is comprised of people with backgrounds in live streaming, collaboration tech design and office technology fit outs including meeting rooms, town halls and studios. We work with partners to design town hall and events spaces and to host live streams from these spaces and external venues to deliver an amazing hybrid experience for all staff regardless of their location We're hiring a Senior Live Stream Events Technician, reporting to the Workplace Collaboration Manager. You are an experienced Live Streaming Technician with a background in delivering high-quality live streamed events. Here, you'll be a founding member of a new sub-team focussed on the technical aspects of making these events a pleasure to attend regardless of the hosting location. Your future team Our Workplace Technology Collaboration team is comprised of people with backgrounds in live streaming, collaboration tech design and office technology fit outs including meeting rooms, town halls and studios. We work with partners to design town hall and events spaces and to host live streams from these spaces and external venues to deliver an amazing hybrid experience for all staff regardless of their location We're hiring a Live Stream Events Technician, reporting to the Workplace Collaboration Manager. You are an experienced Live Streaming Technician with a background in delivering high-quality live streamed events. Here, you'll be a founding member of a new sub-team focussed on the technical aspects of making these events a pleasure to attend regardless of the hosting location. What you'll do <ul> <li>You'll be the technical point of contact (POC) for events and gatherings with AV and/or streaming requirements. Your role involves coordinating with internal teams and partners to offer technical and subject matter expertise for the seamless execution of events under WPT's umbrella. These include Town Halls, seminars, webinars, in-office Team Gatherings, hackathons and off-sites.</li> <li>Essential to the role is your genuine fascination and love for technology and events, along with a continuous improvement mindset. You recognize the significance of not just facilitating the technical aspect, but of developing positive customer relationships throughout your journey at Atlassian.</li> <li>There is opportunity to lead this team on a global level over time</li> </ul> <ul> <li> 4+ years of experience in both: <ul> <li>event production, broadcast/studio production, and video production</li> <li>onsite, virtual, and hybrid live events</li> </ul> </li> <li>Familiarity with Atlassian products and an agile mindset is a bonus.</li> <li>Event planning and coordination, and hands-on operation of the technical aspects</li> <li>Large format corporate productions such as Town Halls, Executive events, and hackathons</li> <li>Project management skills with the ability to context shift between several simultaneous projects.</li> <li> Experience with advanced video-conferencing and production tech stacks: <ul> <li> Professional production software: <ul> <li>Video conferencing and broadcasting services (e.g. Zoom/Zoom Events and custom live streams)</li> <li>Live streaming software (e.g. ZoomISO/ZoomOSC, Zoom Production Studio, Bitfocus Companion, vMix (or similar)</li> <li>Video management platforms for async event attendees (e.g. Loom, Zoom Events)</li> <li>Presentation and design software (e.g. Canva, Keynote, Slides)</li> <li>Video and Audio post-production software (e.g. Adobe Premier Pro, Final Cut Pro, professional DAWs)</li> </ul> </li> <li>Professional production hardware (e.g. ATEM, Dante, NDI)</li> </ul> </li> </ul> <a href="https://careers-americas.icims.com/jobs/16040/senior-live-stream-events-technician/job?mode=apply" target="_blank">Apply for this job</a>

Senior Live Stream Events Technician

<h1>Senior Business Process Analyst, Sales Process and Systems</h1> <a href="https://careers-americas.icims.com/jobs/15906/senior-business-process-analyst%2c-sales-process-and-systems/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. At Atlassian, we are on a mission to reinvent B2B selling. We know that classic high-pressure B2B sales tactics don't work anymore. We have built a billion dollar, fast-growing business without any of those tactics, based on high-quality products, free trials and an intense focus on customer satisfaction. Those happy customers convert to paying customers, creating a prolific "Flywheel" that has delivered 300,000+ customers to date. We believe that there is an opportunity to continue to improve and evolve this model with value-added engagements throughout the customer lifecycle, that will improve customer experiences, leading to higher conversions, accelerated expansion, and improved retention rates. The RevOps Business Process Analyst is a is a senior-level individual contributor, with a proven track record of supporting complex, quote-to-cash (QTC) projects at Enterprise software companies. In this role you will work closely with Sales stakeholders including Customer Advocate and SMB sales to collect and prioritize requirements and enhancement requests, identify improvement opportunities, document business requirements, and support the delivery of our project portfolio in partnership with our IT teams and your business stakeholders. What you’ll be doing: <ul> <li>Study and learn the end-to-end processes employed by our Customer Advocate and SMB Sales teams. This is a unique organization with a hybrid profile spanning customer support, customer success, pre-sales, and post-sales support.</li> <li>Develop a strong understanding of all Atlassian entity’s business models and product offerings - our product portfolio is constantly evolving, and our Advocate teams are the first responders for our customers and partners to help them understand and manage that change.</li> <li>Work with cross-functional teams including Sales, Marketing, Channel, and Finance on your projects - your work cuts across the full customer lifecycle, so your stakeholders are diverse.</li> <li>Understand operational pain points and up/downstream teams to identify and resolve process pain points using process reengineering techniques and through system enhancements.</li> <li>Partner with our internal technology teams to support and deliver new capabilities and system improvements that increase the efficiency and effectiveness of our Advocates.</li> <li>Own requirements documentation including BRDs, process flows, DACIs, wireframes, or other assets used to capture business needs.</li> <li>Manage defects and enhancements including identification, resolution, and communication with business partners in the Sales organization by working closely with internal technology teams.</li> <li>Participate in user acceptance, smoke testing, and implementation activities.</li> <li>Create and deliver training and enablement content for projects you're managing.</li> </ul> <ul> <li>6+ years of experience in Sales Operations, Sales Technology, or Customer Support/Success in an “analyst” position (business, process, systems, functional, etc.)</li> <li>Experience working in a high-growth, enterprise software company</li> <li>Experience with Direct sales ecosystem</li> <li>Experience with quote-to-cash (QTC) processes and systems, including quoting, order management, contracts, e-signature, and fulfillment processes</li> <li>Familiarity with different software subscription models, and cloud software sales models</li> <li>Some tools you may be using and supporting: Salesforce, Jira Software, Jira Service Management, Confluence, Intercom (chat), diagramming software (we have many)</li> <li>Experience with RPA tooling preferred but not required</li> <li>Bonus points for experience collaborating with internal Marketing teams to execute successful SMB Marketing campaigns</li> <li>Extra credit for experience with process automation tools like Camunda and Workato</li> <li>An ability to dive into details, but also step back and reframe a problem more strategically</li> <li>You have a passion for learning - new tools, processes, ways of working, etc. and are open to change and doing things in new ways.</li> <li>You are a self-starter and thrive in fast-changing environments where goals are often clear but tactics are not. Atlassian is a dynamic, fast-paced company, so adaptability and flexibility are a must.</li> <li>Analytical thinking, backed up by a metrics-guided approach. You use data to frame, inform, and guide the prioritization and decision-making process, to manage the health of your projects through delivery, and to assess the success and impact once you are done. This may include ROI analysis, capacity planning and budgeting, TCO analysis, revenue modeling, and more.</li> <li>Strong influencing skills. As an individual contributor, you will rely on lots of other people to help define the plan and get it executed.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $150,300 - $200,400 Zone B: $135,300 - $180,400 Zone C: $124,700 - $166,300 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15906/senior-business-process-analyst%2c-sales-process-and-systems/job?mode=apply" target="_blank">Apply for this job</a>

Senior Business Process Analyst, Sales Process and Systems

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Our mission to deliver honest financial products that improve lives extends beyond borders. Consumers across the globe need safe, transparent financing. Our retail partners need Affirm to be there for them, wherever that might be. To help achieve this vision, we are expanding our product lines and becoming a global company. We’re just getting started, and we’re looking for a strong product leader to take on this big challenge! Capital is the lifeblood of Affirm. Without consistent access to liquidity for the loans we create, Affirm simply wouldn’t function. And as Affirm continues its rapid growth, it’s critical for the company to scale its funding capacity and loan origination capabilities to support the growing billions of dollars in loans that Affirm underwrites every year. That’s where Capital Product comes in. The Capital Product team is responsible for conceiving, designing, and building the next generation of tools, systems, and processes required to scale Affirm’s intricate Capital Markets and Loan Origination operations. We’re looking for an outstanding product manager who is not bound to the existing paradigms of traditional banks. You’ll drive innovative solutions while partnering with diverse internal stakeholders across capital markets, bank partnerships, treasury, strategic finance, and accounting functions. You are comfortable working with engineers in a technology driven agile environment. And most of all, you are motivated by a desire to reimagine how consumer financial services should operate, supporting Affirm’s mission to deliver honest financial products that improve lives. What You'll Do <ul> <li> Lock arms with Capital Markets and Bank Partnerships as a product expert: Establish yourself as a critical trusted partner of our internal Capital teams, i.e., your core users </li> <li> Master the BNPL Debt Capital Markets and Banking as a Service spaces: Become recognized as a domain expert in the subject matter and workflows that drive Affirm's Capital and Lending operations. </li> <li> Iterate on product strategy, but willing to dive deep: Drive product strategy for your product area in collaboration with the head of capital product, your capital product peers, and company executives. And in execution, be willing to get into the weeds alongside your engineering partners to bring that strategy to life. </li> <li> Partner broadly across Product teams: Collaborate with other product teams to support initiatives that interface with Affirm’s Capital platform (e.g., international expansion, large merchant integrations, and new product verticals/ expansion) </li> <li> Be accountable for impact, OKRs, and key metrics: Analyze the impact of product features and define metrics for success </li> <li> Product Discovery and Opportunity Identification. Identify new product opportunities and set a comprehensive roadmap that’s informed by data analysis, qualitative research, and your own discovery. </li> <li> Drive the Product Lifecycle. Define product objectives, work with the engineering team and partners to drive requirements, ultimately lead execution to launch key products and features. </li> </ul> What We Look For <ul> <li> 4+ years of product management experience in fintech or a payments related industry </li> <li>This position requires either equivalent practical experience or a Bachelor’s degree in a related field</li> <li> Prior product management experience in finance, treasury, or debt capital markets a big plus </li> <li> Experience designing products for internal and external facing partners with hard SLAs </li> <li> Track record of successfully launching at scale </li> <li> Outstanding written and verbal communication with a diverse stakeholder audience </li> <li> Very good at influencing leadership, cross-functional teams, and external partners </li> <li> Solid technical chops that allow you to have in depth technical discussions and opinions </li> <li> Excellent at identifying and prioritizing high impact initiatives </li> <li> Experience managing technical software products from kick-off to post-launch </li> <li> The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans </li> <li> Excellent at establishing cross-functional relationships, tapping into those relationships and driving consensus to make progress </li> </ul> Pay Grade - N Equity Grade - 8 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $190,000 - $240,000 USA base pay range (all other U.S. states) per year: $169,000 - $219,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read the <a href="https://docs.google.com/document/d/e/2PACX-1vRSrHfbqKhhxAsI84tBH5hW85xiwEF4s8MOnfgDFJ5hl4_opeivo6dKc1kbywvVEppRe37UqYYsghB2/pub?urp=gmail_link" target="_blank">Affirm Employment Privacy Policy</a> for applicants within the United States, the <a href="https://docs.google.com/document/d/e/2PACX-1vSy4lvjSR3uff7spzCxGpLDN89u0iNizaBS-MEZM9aujcedmfD1eV70qIwBAkVSRg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Poland)</a> for applicants applying from Poland, the <a href="https://docs.google.com/document/d/e/2PACX-1vTgnNFl4xX9la1x6egS2U5KeTmMPVFJgfW2Zv8kZ-13yuu7MOIBD1o1HRVWFGfRYg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Spain)</a> for applicants applying from Spain, or the <a href="https://docs.google.com/document/d/e/2PACX-1vRHygY5A4IKK7XXd90RgaeCNESSnbu-w1LJRpB5z72rSVYufFKTPhqnPajLQgP6koyH0AbUTGGoSWz9/pub?urp=gmail_link" target="_blank">Affirm U.K. Limited Employee Notice Regarding Use of Personal Data</a> for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Senior Product Manager, Capital Markets & Bank Partnerships

<h1>Sr. Readiness Manager, Customer Success</h1> <a href="https://globalcareers-atlassian.icims.com/jobs/15886/sr.-readiness-manager%2c-customer-success/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your Future Team At Atlassian, our Customer Success Enablement team is a dynamic blend of creativity and data-driven insights, designed to empower our post-sales teams to deliver exceptional customer experiences. As a Senior Customer Success Readiness Manager, you'll be an integral part of this team, reporting to the Manager of Sales &amp; Success Readiness. You'll act as a strategic partner, content creator, program owner, and mentor, driving behavioral change to benefit both our business and our customers. Our team excels in designing learning programs, creating e-learnings, async content and training sessions, and supporting transformative initiatives to boost customer satisfaction and retention. What You'll Do <ul> <li>Lead strategic enablement activities to ensure our Customer Success teams master the necessary knowledge, tools, and assets to enhance customer relationships with Atlassian solutions.</li> <li>Develop and oversee engaging learning sessions and training content, working closely with cross-functional teams such as Product, Marketing, Sales, and Customer Support.</li> <li>Identify learning needs and design tailored training sessions, incorporating diverse activities and techniques to enhance the learning experience.</li> <li>Contextualize and refine product and marketing messages to align with customer success strategies.</li> <li>Design dynamic project roadmaps focused on improving customer outcomes, selecting suitable methodologies and developing contingency plans.</li> <li>Collaborate with Customer Success Leadership to foster a coaching culture, improving engagement across Customer Success Managers, Global Renewals, and Advisory Services teams.</li> <li>Utilize tools like Salesforce, Gainsight, and Highspot to align enablement with product updates, customer campaigns, and events.</li> <li>Uphold and share Atlassian's core values across the organization.</li> </ul> Background Experience &amp; Competencies <ul> <li> Experience: A minimum of 5 years in customer-focused roles, including customer success training or support, with at least 2 years in enablement or training at a B2B enterprise tech company. <ul> <li>Proven track record of enhancing customer satisfaction, retention rates, and overall customer experience.</li> <li>Experience in managing customer relationships and achieving retention, growth, and profitability goals.</li> </ul> </li> <li>Skills: Mastery of excellent communication, project planning, and strategic sales planning. Proficiency with tools like Salesforce, Gainsight, and other relevant platforms.</li> <li>Behaviors: Collaborative, customer-centric, data-driven, and goal-oriented, with a strong ability to build cross-functional relationships.</li> <li>Knowledge: Deep understanding of organizational offerings, industry segments, customer lifecycle methodology, and success technologies.</li> <li>Education: Bachelor’s degree required; Master’s degree or equivalent is a plus.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $150,300 - $200,400 Zone B: $135,300 - $180,400 Zone C: $124,700 - $166,300 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/15886/sr.-readiness-manager%2c-customer-success/job?mode=apply" target="_blank">Apply for this job</a>

Sr. Readiness Manager, Customer Success

<h3>Be a Part of Something Big</h3> At Alto, we're changing the way people invest for the future. For too long, only the ultra-wealthy could afford to benefit from alternative investments, and that meant a lot of missed opportunities for everyday investors. Alto was founded on the belief that a diversified portfolio is essential to investing for the future, and that's only possible if everyone can invest in the assets they're truly interested in. So we created a solution that allows ordinary people to invest their tax-advantaged retirement funds into non-traditional assets, like real estate, startups, securitized artworks, cryptocurrency, and more. By joining Alto's growing team, you'll be helping to make our mission a reality. And you'll work with some truly unique people who are passionate about what they do. We're also pretty big on celebrating individuality—after all, one of our core values is "you do you." And we actually live it. Really. To learn more about our team and working with us, please visit our <a href="https://beforeyouapply.com/group/engineering-product-and-design-at-alto" target="_blank">Before You Apply page</a>, which features videos of our CEO and other team members answering questions about working at Alto. <h3>Be a Part of Something Big</h3> At Alto, we're changing the way people invest for the future. For too long, only the ultra-wealthy could afford to benefit from alternative investments, and that meant a lot of missed opportunities for everyday investors. Alto was founded on the belief that a diversified portfolio is essential to investing for the future, and that's only possible if everyone can invest in the assets they're truly interested in. So we created a solution that allows ordinary people to invest their tax-advantaged retirement funds into non-traditional assets, like real estate, startups, securitized artworks, cryptocurrency, and more. By joining Alto's growing team, you'll be helping to make our mission a reality. And you'll work with some truly unique people who are passionate about what they do. We're also pretty big on celebrating individuality—after all, one of our core values is "you do you." And we actually live it. Really. To learn more about our team and working with us, please visit our <a href="https://beforeyouapply.com/group/engineering-product-and-design-at-alto" target="_blank">Before You Apply page</a>, which features videos of our CEO and other team members answering questions about working at Alto. Job Summary As the Architect, you will play a pivotal role in our organization's technical leadership, overseeing the design and development of our software systems to ensure they align with OneAlto strategy. Your responsibilities include guiding architectural decisions and providing technical leadership within the engineering team. This role demands a deep understanding of software engineering, exceptional problem-solving skills, and the ability to mentor other engineers to success. Responsibilities: <ul> <li> Technical Leadership: Advise on technology selection to achieve the target state architecture and make decisions regarding improvements to current technologies. Engage in technical conversations across the entire engineering team and contribute to well-documented conclusions. </li> <li> Architectural Design: Architect and review code to implement high-quality, scalable, future-proof services with effective system boundaries that align with our long-term vision and strategy.</li> <li> Hands-on: Lead software transformations within high-growth environments at scale, loosely dedicating 70% of your time to design activities and 30% to coding tasks.</li> <li> Technical Mentorship: Lead and mentor engineers, providing guidance, setting expectations, and fostering a culture of excellence and innovation.</li> <li> Technical Strategy: Develop and execute a technical strategy, driving innovation and ensuring an efficient and effective software development process.</li> <li> Collaboration: Collaborate with other departments and stakeholders to understand their needs and priorities and incorporate them into the engineering roadmap.</li> <li> Continuous Improvement: Identify opportunities for process improvement, efficiency, and automation within the software development lifecycle.</li> </ul> Qualifications: <ul> <li>Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.</li> <li>15+ years of experience in engineering, with a preference for candidates with a mix of start-up and large-company experience</li> <li>Golang, PHP, Elixir, Java, or equivalent; microservices, third-party integration, SSO, multitenancy, and IAM</li> <li>Strong background in software architecture, design, and development.</li> <li>Experience with AWS</li> <li>Excellent problem-solving and technical decision-making skills.</li> <li>Strong communication and collaboration skills.</li> <li>Knowledge of best practices in financial technology, software development methodologies, and emerging technologies.</li> </ul> <h3>Why Alto?</h3> We answered your most pressing questions before you apply <a href="https://beforeyouapply.com/group/engineering-product-and-design-at-alto" target="_blank">here</a>. We are a dynamic and collaborative team, all working towards a common goal. With every interaction, you feel our culture throughout our company. We care about diversity, inclusion, and belonging, and every voice is heard. We also care most about our people. We show it through our actions, and we offer a lot of really great benefits, including: <ul> <li>A generous open PTO policy</li> <li>16 paid holidays, including one 3-day weekend per month</li> <li>Comprehensive health insurance options for employees</li> <li>401(k) with company match up to 3% yearly</li> <li>Competitive compensation, including equity</li> <li>Discounted and/or free Alto investor accounts</li> <li>Flexibility to work from anywhere in the US - work from home or our Nashville office</li> <li>No-meeting Fridays</li> </ul> Well, what are you waiting for? Apply already! :) <h3>Alto is an Equal Opportunity Employer and Prohibits Discrimination of Any Kind</h3> Alto is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alto are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including gender identity, sexual orientation, and pregnancy), family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alto will not tolerate discrimination or harassment based on any of these characteristics. Alto encourages applicants of all ages. <h3>About Alto</h3> Founded in 2015, AltoIRA aka Alto is a rapidly growing fintech startup based in Nashville, TN. At Alto, we’re building a next-generation platform to provide clients with the tools and opportunities they need to invest retirement funds into alternative assets. We’re empowering everyone to invest in what they choose and supporting their desire to take a more active role in shaping their financial future. The Alto platform streamlines the process for individual investors to access, research, and invest in alternative assets using retirement funds. It connects investors with private companies, fund managers, and investment platforms that offer access to a wide range of alternative assets, including startups, shares in artwork, real estate, cryptocurrency, and more. #Li-Remote <h3>Why Alto? </h3> We answered your most pressing questions before you apply <a href="https://beforeyouapply.com/group/engineering-product-and-design-at-alto" target="_blank">here</a>. We are a dynamic and collaborative team, all working towards a common goal. With every interaction, you feel our culture throughout our company. We care about diversity, inclusion, and belonging, and every voice is heard. We also care most about our people. We show it through our actions, and we offer a lot of really great benefits, including: <ul> <li>A generous open PTO policy</li> <li>Comprehensive health insurance options for employees</li> <li>401(k) with company match up to 3% yearly</li> <li>Equity as a part of your compensation</li> <li>A competitive compensation and benefits package</li> <li>12 paid holidays</li> <li>Discounted and/or free Alto investor accounts</li> <li>Four to 12 weeks paid parental leave </li> <li>A remote-first culture - work from home or our Nashville office</li> <li>Flexibility to work from anywhere in the US</li> <li>An emphasis on work-life balance</li> <li>No-meeting Fridays</li> </ul> Well, what are you waiting for? Apply already! :) <h3>Alto is an Equal Opportunity Employer and Prohibits Discrimination of Any Kind</h3> Alto is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alto are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including gender identity, sexual orientation, and pregnancy), family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alto will not tolerate discrimination or harassment based on any of these characteristics. Alto encourages applicants of all ages. <h3>About Alto</h3> Founded in 2015, AltoIRA aka Alto is a rapidly growing fintech startup based in Nashville, TN. At Alto, we’re building a next-generation platform to provide clients with the tools and opportunities they need to invest retirement funds into alternative assets. We’re empowering everyone to invest in what they choose and supporting their desire to take a more active role in shaping their financial future. The Alto platform streamlines the process for individual investors and advisors to access, research, and invest in alternative assets using retirement funds. It connects investors with private companies, fund managers, and over 50 recognized investment platforms, including Coinbase, Republic, Masterworks, and EquityZen, that offer access to a wide range of alternative assets, including startups, shares in artwork, real estate, cryptocurrency, and more.

Alto Solutions

Architect

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit <a href="http://www.classy.org/" target="_blank">www.classy.org</a>. Classy is hiring for a Senior Solutions Architect to create and deliver innovative technical solutions that help our nonprofit clients complete their goals and mission and drive lifelong customer value. The Senior Solutions Architect is a hands-on technical advisor and leader that plays a vital role in creating continuity from sales to delivery. They provide technical guidance and support in crafting custom solutions in the sales cycle and then leverage their understanding of clients’ business needs, Classy capabilities, and partner networks to lead the delivery of the solutions they recommend. This role will build trusted relationships with c-level executives and technical decision makers and have the opportunity to work with Classy’s most complex, ambitious clients to drive solutions on the Classy fundraising platform which has helped organizations raise more than $7 billion since 2011. The Job… <ul> <li>Serve as a strategic partner and trusted advisor to the client for all technical and implementation related solutions, ensuring alignment with the client’s business objectives</li> <li>Conduct in-depth analysis of client requirements, business processes, technical challenges, and implementation requirements</li> <li>Drive pre-sales activities such as technical discovery and deep-dive sessions with prospects</li> <li>Proactively manage risk areas in the solution and contribute to seeing issues through to completion post sales</li> <li>Build trusted relationships with technical decision makers and manage customer expectations throughout the sales cycle and delivery </li> <li>Negotiate solutions and align with project managers, sales engineering, SI partners, and internal teams to support planning and implementation in close collaboration with the client</li> <li>Advise the customer and Classy’s implementation teams on Classy’s integration with Salesforce NPSP and Nonprofit Cloud best practices, recommended solutions, and re-usable assets </li> <li>Develop, implement, and document integration design patterns and data migration elements</li> <li>Act as the “Voice of the Customer” to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritized for delivery.</li> <li>Maintain familiarity with SaaS market dynamics, in particular contemporary technologies and processes as well as stay up to date on trends within the nonprofit industry</li> </ul> You… <ul> <li>6+ years of relevant consulting or professional services experience designing technical solutions</li> <li>4+ years as a certified salesforce administrator architecting, designing and implementing the integration architectures and applications on large-scale technical projects</li> <li>4+ years of experience with Salesforce implementation and configuration, including NPSP, Nonprofit Cloud, managed packages, duplicate management best practices, flows, and security controls</li> <li>Experience in detailing customer requirements, business processes and systems design and making recommendations for future state improvements</li> <li>Strong knowledge &amp; experience with ReST APIs, JS, and implementing middleware</li> <li>Strong organizational skills </li> <li>Exceptional oral and written communication. Must be able to communicate technical concepts clearly and effectively </li> <li>Able to take ownership of complex technical problems and drive them to resolution</li> <li>Ability to understand customer requirements and translate them into technical design</li> <li>Strong people skills to lead collaboration across functions and organizations</li> <li>Exceptional client management and communication skills, ability to guide, train and negotiate technical decisions</li> <li>Experience working in direct client engagements and in project/cost estimation techniques</li> <li>Superior analytical, problem solving and critical thinking abilities</li> <li>Degree or equivalent relevant experience based on the core responsibilities of the role</li> </ul> Preferred… <ul> <li>Experience in payment processing systems</li> <li>Experience with Zapier, Omatic, Microsoft Dynamics, Google Analytics/Tag Manager, or Blackbaud systems</li> <li>Experience with the nonprofit / fundraising industry</li> </ul> Why you’ll love it here: <ul> <li>Market competitive pay.</li> <li>Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. </li> <li>401(k) retirement plan with company matching.</li> <li>Hybrid workplace with fully remote flexibility for many roles.</li> <li>Monetary support for new hire setup, hybrid work &amp; wellbeing, family planning, and commuting expenses.</li> <li>A variety of mental and wellness programs to support employees. </li> <li>Generous paid parental leave and family planning stipend.</li> <li>Company provided life and disability coverages.</li> <li>Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.</li> <li>Learning &amp; development and recognition programs.</li> <li>“Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.</li> <li>Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.</li> <li>Employee resource groups.</li> <li>Your work has a real purpose and will help change lives on a global scale.</li> <li>You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. </li> <li>We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.</li> <li>We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!</li> </ul> GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The total annual salary for this full-time position is $135,000 - $180,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at <a href="#">accommodationrequests@gofundme.com</a> Dedication to Diversity GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers. Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.gofundme.com/c/personal-privacy-notice-for-classy-and-gofundme" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with <a href="https://www.gofundme.org/" target="_blank">GoFundMe.org</a>, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their <a href="https://www.gofundme.org/wp-content/uploads/2023/09/FY2023-org-annualReport.pdf" target="_blank">FY ‘23 annual report</a>. Our<a href="https://www.gofundme.com/c/gofundme-2023-year-in-help" target="_blank"> annual “Year in Help” report </a>reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our <a href="https://www.gofundme.com/c/newsroom" target="_blank">Newsroom</a>.

Classy

Senior Solutions Architect

<h1>Sr. Analyst - Data &amp; Analytics - Customer Success</h1> <a href="https://careers-americas.icims.com/jobs/15925/sr.-analyst---data-%26-analytics---customer-success/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. At Atlassian, we are on a mission to reinvent B2B selling. We have built a multi-billion fast-growing business by focusing relentlessly on converting free trials into happy customers. This highly visible role supporting the leader of the CSM organization is a hybrid of traditional jobs in Sales operations and strategic planning. You should be familiar with SaaS go-to-market framework and have experience engaging with C-level executives and GMs. On the Data &amp; Analytics team, we love solving chunky business problems. Our goal is to support our business partners and use a data-driven approach to accelerate Atlassian's top line growth. We support teams across the Success organization (CSM, Renewals, Advisory Services, Support &amp; Projects) and we are part of the broader Revenue Operations family here at Atlassian. What you’ll do: <ul> <li>You will partner closely with CSM leadership to create a data driven operating model, providing best-in-class insights, analytics, and reporting.</li> <li>Work with the global Customer Success leaders to drive recommendations for improvement plans. There are multiple levers Leadership can utilize. It is our job to identify the correct one.</li> <li>Participate as a critical contributor of change management and go-to-market projects. Identify root cause and execute related projects to improve team performance around key customer engagement and retention metrics.</li> <li>Be the driver of planning modelling, ad-hoc analytics, and lead internal quarterly business reviews</li> <li>Transition from high-level strategies to detailed analyses that support executive decision-making.</li> <li>Identify opportunities for improvement and drive cross-functional change.</li> </ul> Your background: <ul> <li>7+ years of ever-increasing responsibility in Sales Operations, Strategy, Finance, BizOps, or Analytics role within a B2B (ideally SaaS) company or in a strategy consulting environment.</li> <li>Expertise in SQL, Tableau, Excel/Google Sheets, and other analytics tools</li> <li>Analytics skills: You know what questions to ask, what the data says, and what actions to take based upon the results. </li> <li>You love partnering: You get that an organisation is made up of very different parts. You are proficient in and relish influencing other teams and co-piloting cross-team initiatives.</li> <li>Process improvement know-how: Continuous improvement is in your DNA. You can enhance business processes from the diagnosis to documentation to execution.</li> <li>You know how to create compelling presentations and can lead executives through data deep-dives.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $149,000 - $198,700 Zone B: $134,100 - $178,800 Zone C: $123,700 - $164,900 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15925/sr.-analyst---data-%26-analytics---customer-success/job?mode=apply" target="_blank">Apply for this job</a>

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