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About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> As a Salesforce Field Service Sr Lead Software Engineer, you will be responsible for designing, building, and maintaining scalable, secure, and reliable Salesforce solutions for field operations. This role involves providing technical leadership and direction to a team of developers in the creation, delivery, and integration of complex software solutions that meet business requirements. You will work closely with cross-functional teams to gather requirements, design solutions, and ensure the successful delivery of projects. Additionally, you will participate in the design, evaluation, and selection of IT solutions for specific business needs in accordance with the architectural direction. This professional effectively communicates the return on investment (ROI) of technical solutions that align with the customer's business objectives. You must be a US Citizen or Permanent Resident / Green Card for consideration on this position. <h2>Location</h2> The professional in this position may work from home in the USA. Ideally you reside within the Central Time or Mountain Zone near Dallas Texas or Denver Colorado to conveniently meet with the Team and Clients. <h2>The Main Responsibilities</h2> <ul> <li>Design and implement solutions on Salesforce Field Service (FSL) and the SFS Mobile App, ensuring alignment with telecom industry requirements</li> <li>Customize Field Service Lightning components, including Work Orders, Service Appointments, and Resource Schedules.</li> <li>Develop scalable solutions using Apex, Lightning Web Components (LWC), and Visualforce</li> <li>Integrate Salesforce Field Service with third-party systems using APIs, middleware, and event-driven data models.</li> <li>Optimize scheduling and routing configurations to meet telecom-specific field service needs.</li> <li>Participate in end-to-end implementations, including requirements gathering, solution design, development, and deployment.</li> <li>Conduct workshops to align technical solutions with business goals and KPIs.</li> <li>Provide on-call support, troubleshooting, and issue resolution for the SFS Mobile App.</li> <li>Identify and implement process improvements leveraging AI and analytics to optimize field service efficiency.</li> <li>Work closely with business stakeholders to translate telecom field service requirements into technical specifications.</li> <li>Deliver training and documentation for end-users and administrators</li> <li>Effectively communicates and presents to both technical and nontechnical stakeholders the technical benefits of the solutions along with the alignment with the overall business objectives. </li> <li>Understand and communicates the return on investment of the overall solutions </li> </ul> <h2>What We Look For in a Candidate</h2> <ul> <li>Five years of Salesforce development experience building LWC, Flows, Triggers, Visualforce pages, Apex classes, SOQL, Custom objects etc.</li> <li>Two plus years of experience in Salesforce Field Service and SFS Mobile App development</li> <li>Salesforce developer/architect certification is a plus </li> <li>Eight plus years of software development experience</li> <li>In depth knowledge of Salesforce development best practices, processes, governor limits etc.</li> <li>Experience with Service Cloud, advanced apex coding, controllers, triggers, platform events</li> <li>Integration experience using REST/SOAP APIs and middleware (e.g., MuleSoft or Informatica).</li> <li>Automate the deployments by building the CI/CD pipelines using the Lumen DevSecOps toolchain and processes</li> <li>Integrate apps with enterprise monitoring tools, support systems, log platforms and build system health dashboards for visibility and traceability</li> <li>Experience building applications with Java, Spring Boot, .Net or other related technologies</li> <li>Experience building distributed applications utilizing Apache or Confluent Kafka</li> <li>Working knowledge of AppDynamics, BigPanda &amp; Splunk for monitoring, alerting, and centralized logging of applications and service</li> <li>Knowledge of telecom-specific data models and carrier integrations</li> <li>Strong Presentation and Communication Skills </li> <li>Bachelor’s degree in a related field or equivalent years of related experience </li> <li>Understanding of agile methodologies and DevOps practices is a plus </li> <li>Experience with data migrations in telecom settings is a plus </li> <li>Knowledge of SAFe framework is a plus </li> <li>Experience with AI tools and automation strategies in Field Service is a plus </li> </ul> <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $129,639.00 - $172,852.00 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $136,121.00 - $181,494.00 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $142,603.00 - $190,137.00 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <ul> <li><a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits*</a></li> <li><a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a></li> </ul> Requisition #: 336625 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/18/2025

CenturyLink

Senior Lead Software Engineer Salesforce Field Services

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Oversee the overall client satisfaction for all accounts <ul> <li>Manage account renewal and retention processes and assist sales team in generating new client referrals</li> <li>Identify new services and profit enhancement opportunities within existing clients</li> <li>Collaborate with internal departments regarding client needs and requests, including understanding and interpreting contractual obligations to meet business needs</li> <li>Oversee the identification of client complaints and resolution of issues related to internal processes and systems</li> <li>Implement client specific corrective action plans and ensure timely submissions of complaints process</li> <li>Oversee the reporting and client documentation within Salesforce.com</li> <li>Research competitive intelligence and relevant market information to enhance client experience</li> <li>Facilitate development of custom proposals for new and existing clients</li> <li>Ability to travel</li> </ul>Education/Experience: Bachelor’s degree in Healthcare or Business Administration, Marketing, related field or equivalent experience. 7+ years of account management experience, preferably in specialty pharmacy, pharmacy benefit management, and/or a managed care environment. Previous management experience including responsibilities for hiring, training, assigning work and managing performance of staff.Pay Range: $110,900.00 - $205,000.00 per yearCentene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Centene Corporation

Director, Account Management

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Applicants for this role will have the flexibility to work remotely anywhere in the Continental United States.Position Purpose: Responsible for the strategic and operational oversight across business segment to drive visibility on operating model performance and implement strategic initiatives to ensure optimal efficiency and effectiveness. Support implementation of short and long-term strategic priorities, business objectives through strategic planning, project management, and operational execution, and business and market development opportunities.<ul><li>Develop, prioritize and execute business process excellence initiatives to identify opportunities for operational efficiencies across the segment.</li></ul><ul><li>Support business development strategy and initiatives across the segment.</li></ul><ul><li>Translate strategic objectives from business transformation initiatives into actionable plans and ensure flawless execution of those plans.</li></ul><ul><li>Lead efforts to identify barriers to operational success of the segment and drive solutions to address business needs and ensure operational excellence.</li></ul><ul><li>Lead efforts to partner with leadership team and stakeholders to define and deploy key performance indicators to monitor past, current and future performance of business processes.</li></ul><ul><li>Develop and oversee data analysis efforts to produce accurate, efficient, and timely data reporting models, including federal and state deliverables, contract deliverables, ad hoc reports, and internal reports for all functional areas within the segment.</li></ul><ul><li>Partner with operational leadership teams to resolve complex technology, data, and process-based issues, gaps, and risks.</li></ul><ul> <li>Partner with operational leadership teams to design and implement workflow optimization and automation processes.</li> <li>Performs other duties as assigned</li> </ul><ul><li>Complies with all policies and standards</li></ul>Education/Experience:<ul> <li>Bachelor's degree in business, healthcare administration, related field, or equivalent experience.</li> <li>8+ years of relevant experience, including project management, implementations, systems, reporting and/or process improvement in the healthcare industry. </li> </ul>Licenses/Certifications: <ul><li>Project Management Professional Certificate (PMP), Health Care Certification, Six Sigma or similar certification preferred.</li></ul>Pay Range: $145,100.00 - $268,800.00 per yearCentene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Senior Director, Operational Strategy & Excellence

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position SummaryAre you an experienced, passionate pioneer in technology - a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues?As a Senior Salesforce Developer with CVS Health Platform Innovation, you will work with the team to build high-quality, usable products to customers and stakeholders in our Trade, Underwriting &amp; Finance Org.You will help educate both business and technology personnel on the agile development process and create products from discovery and framing through iterative development and delivery. You will also maintain a user-centered and business-as-priority approach in design perspective and practice.What you will do:<ul> <li>Develop end to end Salesforce solutions using Configuration and Customization - APEX Class, Triggers, Visualforce pages, Lightning components etc.</li> <li>Perform independent code reviews, unit testing, integration testing, and support user acceptance testing to ensure high-quality deliverables.</li> <li>Initiate, lead, and deliver Salesforce projects, including maintaining a role in developing and designing architecture.</li> <li>Possess the ability to effectively debug and resolve issues and/or defects that may be reported because of faults in the production system.</li> <li>Participate in an Agile environment; daily scrum meetings, analyze assigned user stories, and identify and resolve gaps in functional user stories and business requirements.</li> <li>Perform code reviews, mentor junior developers to maintain high-quality coding standards, and ensure best practices are followed.</li> </ul>Required Qualifications 5 + years of total IT experience with at least 3 years of Salesforce project development experience including:<ul> <li>Strong Salesforce customization and configuration experience (at least 1 or more of the following five Salesforce modules: Sales Cloud, Service Cloud, Field Service Lightning, Salesforce Experience Cloud, and knowledge).</li> <li>Ability to migrate Salesforce classic features to Lightning experience, including converting Visualforce pages to lightning components and / or using Lightning Design Systems.</li> <li>Experience in UI technologies like JavaScript, Lightning Design System, and Lightning Web Components.</li> <li>Experience using Salesforce configuration and customizations using Apex, Visualforce, Triggers, Scheduled and Batch classes etc.</li> <li>Knowledge of the Product Development Lifecycle, DevOps, and Deployment tools such as GIT, Jenkins, JIRA, ANT, Change Sets and Force.com IDE.</li> <li>Proven integration experience using integration techniques - REST, SOAP APIs, oAuth and Single Sign-On.</li> <li>Experience with code reviews, leading teams, or projects.</li> </ul>Preferred Qualifications:<ul> <li>10+ years experience as a Salesforce Developer</li> <li>Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline</li> <li>Certification in the following areas - Certified Platform Developer I, Certified Platform Developer II.</li> <li>Troubleshooting and resolving technical issues and bugs related to Salesforce applications and integrations.</li> <li>Ability to multi-task &amp; support multiple priorities.</li> <li>Strong verbal and written communication skills. Enjoy being consultative and cross functional.</li> </ul>Education:Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$101,970.00 - $203,940.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit <a href="https://jobs.cvshealth.com/us/en/benefits" target="_blank">Benefits | CVS Health</a>We anticipate the application window for this opening will close on: 03/14/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVSHealth

Senior Salesforce Developer

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> As an Inside Sales Lead Generation I Representative, you will drive demand for our organization’s products and solutions in a variety of ways in a variety of ways including 75+ outbound calls per day as well as email and social media outreach. You will further qualify leads that have been generated by marketing by engaging with IT decision makers across large and regional enterprise companies to discuss their telecommunications business needs and initiatives through a BANT (Budget, Authority, Need, Timing) qualification process where you will schedule a future conversation with our sales team for quoting and furthering the sales conversation. <h2>The Main Responsibilities</h2> Make 75+ outbound calls per day to marketing provided leads • Interact with IT decision makers in medium/large size businesses • Have a BANT (Budget, Authority, Need, Timing) qualified discussion to introduce the prospect to Lumen and uncover a potential "need" for solutions • Develop a broad understanding of the Lumen portfolio of solutions/products, communicate the value proposition, deliver elevator pitches and key messaging as needed to progress the conversation and improve conversation/meetings percentage • Set up a future conversation with the sales team and the prospect based on your efforts • Additional touches through email and social media outlets • Complete a warm hand-off to the seller for the future meeting <h2>What We Look For in a Candidate</h2> Bachelor's degree in Business, Marketing, or related field OR Highschool Diploma and 2+ years of call center, lead generation, inside sales or other related experience • Baseline knowledge in technology, specifically telecommunications, cloud, and or security. • Strong communication, written and presentation skills • Anxious to learn and grow professionally. • Coachable and can easily take direction • Proficiency with MS Office (Word, Excel) • Working knowledge of Salesforce is preferred <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $37,296.00 - $49,728.00 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $39,165.00 - $52,217.00 in these states: CO HI MI MN NC NH NV OR RI $41,034.00 - $54,705.00 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits</a> <a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a> <h2>What to Expect Next</h2> Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 336973 Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/01/2025

Sales Development Rep I

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> Lumen is looking for a driven, and analytical Senior Lead Generation representative to drive the first interaction with prospective Lumen customers and be the key to Lumen’s success. As a Senior Lead Generation representative, you will help Lumen prospects and customers digitally connect their people, data and applications quickly, securely and effortlessly by understanding their business issues, and demonstrating the unique benefits of solving them with Lumen. The ideal candidate is customer obsessed, results oriented and a strong communicator. To be successful, this candidate should have the proven ability to communicate effectively, actively listen, maintain rigor, manage relationships, and follow up with stakeholders. Your primary responsibility will be to contact Lumen prospects and customers in a timely manner, identify and qualify leads and will engage with the customers in the early stages of their journey with Lumen. Ultimately, contributing to our wider Sales team and driving the rhythm of our business. Our Lumen Demand &amp; Lead Generation team takes pride in an inclusive culture and furthering a culture of inclusion and support. You will receive tailored education, training, and mentorship that will enable you to grow, learn, and be successful. We operate with culture of teamwork, trust and transparency, value work-life balance and encourage growth. We care about your career growth and strive engage you and develop into a better-rounded contributor. This role offers numerous career advancement paths within Lumen <h2>The Main Responsibilities</h2> <ul type="disc"> <li>Identify and develop new business opportunities</li> <li>Interact with IT decision makers in large enterprise size businesses</li> <li>Understand industry themes, customer priorities, and business positioning</li> <li>Develop a broad understanding of the Lumen portfolio of solutions/products, communicate the value proposition, deliver elevator pitches and key messaging as needed to progress the conversation and improve conversation/meetings percentage</li> <li>Have a BANT (Budget, Authority, Need, Timing) qualified discussion</li> <li>Set up a future conversation with the sales team and the prospect based on your efforts</li> <li>Maintain knowledge of emerging trends, technologies, and regulations in the industry</li> </ul> <h2>What We Look For in a Candidate</h2> <ul type="disc"> <li>3-5 year experience in a Lead Gen and/or Sales role with significant efficiency, volume and quality demands</li> <li>Being comfortable on the phones, performing research on companies before calling</li> <li>Identify and develop new business opportunities</li> <li>Interact with IT decision makers in large enterprise size businesses</li> <li>Understand industry themes, customer priorities, and business positioning</li> <li>Develop a broad understanding of the Lumen portfolio of solutions/products, and necessary knowledge to progress the conversation and improve conversation/meetings percentage</li> <li>Have a BANT (Budget, Authority, Need, Timing) qualified discussion</li> <li>Maintain knowledge of emerging trends, technologies, and regulations in the industry </li> <li>Working knowledge of Salesforce is preferred</li> </ul> <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $50,862.00 - $67,809.00 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $53,403.00 - $71,201.00 in these states: CO HI MI MN NC NH NV OR RI $55,944.00 - $74,592.00 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits</a> <a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a> <h2>What to Expect Next</h2> Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 336972 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/01/2025

Sr Sales Development Rep

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> We are seeking a leader who will drive the operational excellence of our Acceleration and Growth (AGT) organization’s transformation. Reporting directly to our SVP, Revenue Enablement and Operations, this role is pivotal in driving strategic initiatives, aligning organizational priorities, and ensuring the seamless execution of transformative projects. The Senior Director of Transformation will be a key player in shaping the future of our organization, fostering cross-functional collaboration, and steering towards the organization’s strategic objectives. The ideal candidate is a strategic leader with a proven ability to navigate complexity, balance competing priorities, and drive operational rigor in a dynamic environment. <h2>The Main Responsibilities</h2> In this role you will be responsible for orchestrating, prioritizing, sequencing, and overseeing AGT’s transformation efforts as part of the broader Lumen Transformation Office (LTO) charter. You will leverage your robust business acumen and operational rigor to optimize resource utilization and drive cost efficiencies within complex organizational environments while employing your strategic mindset and excellent communication skills to navigate various complex environments both within AGT and across Lumen more broadly. You will also lead in the planning, execution, and oversight of AGT’s transformational projects, ensuring successful delivery through meticulous program management, stakeholder engagement, and continuous improvement practices. Strategic Leadership: <ul> <li>Lead the strategic prioritization process, ensuring alignment of the AGT organization with company-wide goals. </li> <li>Develop and implement high-level strategic plans that integrate financial, resource, and business priorities, ensuring feasibility, and alignment. </li> <li>Collaborate with executive leadership to build consensus on organizational objectives and drive strategic initiatives. </li> </ul> Operational Excellence: <ul> <li>Establish commercial processes and rigor to drive continuous improvement, enhance seller productivity, and provide data-driven insights to guide strategic decision-making. </li> <li>Lead AGT in designing and implementing commercial excellence programs and automation to drive cost out of the business and accelerate growth. </li> </ul> Transformational Leadership: <ul> <li>Drive communication and change management efforts, ensuring stakeholders are informed, aligned, and engaged during organizational transformations. </li> <li>Represent the AGT organization in broader corporate strategic initiatives, providing insights and recommendations to executive leadership.</li> </ul> <h2>What We Look For in a Candidate</h2> Must-Have Skills &amp; Experience: <ul> <li>Extensive experience in a strategic role within operations, program management, or business operations for a large, complex organization.</li> <li>Strong background in business process engineering and designing commercial excellence programs.</li> <li>Exceptional communication and change management skills, with the ability to engage and align diverse stakeholders.</li> <li>Demonstrated leadership and organizational skills, with experience managing and mentoring cross-functional teams.</li> <li>Ability to represent a group in corporate-level strategic initiatives, driving alignment and measurable results.</li> <li>Experience working at the intersection of business and technology, ensuring alignment between product development, technology capabilities, and market needs.</li> <li>Proven track record of partnering with Sales, Customer Success, and Partner teams to develop and operationalize revenue-generating initiatives.</li> </ul> Nice-to-Have Skills: <ul> <li>Familiarity with financial tools and enterprise software like Salesforce or SAP.</li> <li>Knowledge of operational frameworks such as OKRs, Agile methodologies, or Lean practices.</li> <li>Experience in a revenue-focused role within a commercial organization.</li> <li>Understanding of validated design processes or revenue strategies in commercial or SaaS environments.</li> <li>Knowledge of business models, sales enablement strategies, or pricing optimization practices.</li> </ul> Ideal Candidate: <ul> <li>A strategic thinker who can translate high-level goals into actionable plans while navigating complexity.</li> <li>Thrives in cross-functional environments, effectively balancing competing priorities and driving alignment.</li> <li>Has a data-driven mindset, ensuring decisions and recommendations are grounded in clear metrics and analysis.</li> <li>Demonstrates exceptional leadership and communication skills, with the ability to inspire and align teams toward shared objectives.</li> <li>Operates with a growth mindset, continually seeking opportunities to improve processes and outcomes </li> </ul> <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $171,447.00 - $228,596.00 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $180,020.00 - $240,026.00 in these states: CO HI MI MN NC NH NV OR RI $188,592.00 - $251,456.00 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <ul> <li><a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits*</a></li> <li><a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a></li> </ul> #LI-SB1 Requisition #: 337260 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/15/2025

Senior Director, Transformation Office

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> Leads a matrix team of cross-functional resources with full commercial responsibility for the Lumen Security product line. Reports to the VP of Product Management for Fabric Services and collaborates with Engineering and Operations to ensure that growth-driving features and capabilities are prioritized for development and aligned with the cross-platform Lumen digital experience. Owns the key positioning statements, value proposition, and profitable business model for each service in the portfolio. Develops distribution strategy in a collaborative model with Lumen Sales &amp; Marketing. Ensures coordination with the overall Product Management organization. Responsible for defining the strategy, developing and executing the product roadmap, ensuring financial discipline, and developing detailed market requirements based on Security challenges which can be addressed at scale through Lumen’s fabric interconnect platform. Owns the product lifecycle for all offerings in the Security Services portfolio, across growth, nurture and harvest phases. Requires advanced technical/industry knowledge and understanding of the buying personas. Position is both deep in content and broad in scope. An entrepreneurial product leader responsible for defining, developing and leading how we deliver services to our customers. Focused on the customer experience with an ability to understand and translate market opportunities and customer needs into product requirements and product value messaging. Ability to translate service capabilities into digital models, envisioning products as packaged business capabilities to be delivered in an automated “as-a-Service” model. Expert in communicating our product capabilities to both internal and external audiences via written and verbal presentations. This role provides opportunity to make an immediate impact on both our short-term deliverables and long-term strategic goals. Requires leading a team of matrixed organizations responsible for the development and lifecycle management of a complex product ecosystem that includes IT systems, networks, and 3rd party vendors and partners. <h2>Location</h2> <ul><li>This is a Work from Home position.</li></ul> <h2>The Main Responsibilities</h2> <ul> <li>Leads and manages the $170M Security Services product line to high performance; sets goals, delegates work, holds owners of actions accountable, makes critical business decisions. </li> <li>Strong understanding for different customer segments, to which distribution strategy must be aligned – to include contracting standards, competitive landscape, market dynamics, points of differentiation, value proposition, and quote-to-cash processes. </li> <li>Understands and actively manages all the levers that impact financials including funnel, usage, opex, netex, capex, credits, pricing, churn, and company accounting practices – act as the general-manager of the Security Services business. </li> <li>Has a broad understanding of the technologies associated with information technology and network infrastructure including optical, switching, routing, peering, voice communications and data-center applications. </li> <li>Leads the development of new products and product features by understanding the market, and leading a team to create the right mix of Security Services offers to drive profitable growth. </li> <li>Prepares and delivers executive level presentations that include Security Services performance and portfolio development asks grounded in financial justification and business cases. </li> <li>Monitors metrics for the business imperatives under management and champions development, organizational, and process improvements. Ensure course correction measures are in place when needed. </li> <li>Leads with open-mindedness and curiosity, aligned to the core “Lumen8” cultural behaviors: teamwork, trust, transparency, clarity, courage, customer obsession, growth mindset, and allyship </li> </ul> <h2>What We Look For in a Candidate</h2> Experience <ul> <li>Versed in the Security Services space, especially for cross-cloud services that are delivered from within a carrier-grade network. </li> <li>10-12+ years in industry relevant role </li> </ul> Education <ul> <li>Education Level: Bachelor's Degree </li> <li>MBA or advanced degree desired </li> <li>Equivalent industry experience considered as compensating qualifications </li> </ul> Other Job Requirements <ul> <li>Business Acumen: Must have an intermediate understanding of company financial measures and financial modeling </li> <li>Good organizational and “action accountability” management skills. </li> <li>Ability to provide leadership for direct teams and cross-functional teams. </li> <li>Proactive and self-motivated – ability to drive projects and assignments. </li> <li>Good written and visual communication skills. </li> <li>Negotiation skills and experience managing third-party vendor negotiations/relationships. </li> <li>Experienced team leader. </li> <li>Ability to lead digital transformation of a business line. </li> <li>“Ambidextrous” leader capable of balancing near-term necessities with long-term vision. </li> <li>Opportunity to consult on possible M&amp;A opportunities. </li> <li>Problem Solving: Advanced analytical skills. Must be able to work through complex issues with a methodical approach. Must be able to understand and distill data into actionable items. </li> <li>“Player/Coach” ability to both lead a team and add-value to the work product. Ability to work under pressure with tight deadlines. Ability to work on multiple projects simultaneously. Must be detail oriented. </li> <li>Ability to distill broad concepts and business strategies into structured product management/marketing plans. </li> </ul> <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $171,447 - $228,596 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $180,020 - $240,026 in these states: CO HI MI MN NC NH NV OR RI $188,592 - $251,456 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA #LI-MG1 Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits</a> <a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a> Requisition #: 335569 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/15/2025

Senior Director, Product Management - Security Services

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> The Senior Director of Governance and Business Enablement will take on a strategic leadership role, responsible for ensuring effective security governance, risk management, and compliance (GRC) across Lumen while aligning security with business objectives. This individual will spearhead the company’s Cybersecurity Maturity Model Certification (CMMC) program and ensure compliance with evolving regulatory and industry standards. They will oversee a team of professionals committed to upholding security governance frameworks, supporting business operations through effective security practices, and cultivating a culture of security compliance and risk awareness among business leaders. This role reports to Global Security Services (GSS) within the Security Governance, Risk, Compliance, and Business Enablement organization. It is vital in shaping security strategy, ensuring effective governance, and supporting business objectives within a global security framework. This leadership position acts as a liaison between the business and security teams by advising leadership on information security matters, implementing security policies, and ensuring regulatory compliance, while actively fostering a culture of security awareness throughout the organization. <h2>The Main Responsibilities</h2> <ul> <li>Oversee and manage the organization’s CMMC compliance program, ensuring compliance with federal security requirements and aligning security policies with evolving regulatory landscapes.</li> <li>Create, implement, and uphold security governance frameworks that comply with industry best practices and regulatory standards.</li> <li>Serve as a strategic partner to business leaders, ensuring that security policies and controls align with business objectives while reducing risks.</li> <li>Guide and mentor a team of security professionals responsible for governance, compliance, and business support.</li> <li>Make sure to follow the required security standards, such as NIST 800-171, NIST CSF, and other applicable frameworks.</li> <li>Work together with internal business units, external partners, and regulatory agencies to strengthen security governance and compliance initiatives.</li> <li>Develop and report on essential performance indicators (KPIs) and reporting mechanisms to evaluate the effectiveness of security governance and compliance initiatives.</li> <li>Supervise the development of security policies, standards, and procedures that align with corporate goals and industry regulations.</li> <li>Advance security education and awareness initiatives to foster a culture of compliance and mindful decision-making regarding risks.</li> <li>Collaborate closely with security operations, privacy, IT, and business leaders to advance integrated security strategies and compliance initiatives.</li> <li>Act as a point of contact for internal and external audits, ensuring governance programs effectively support regulatory and contractual requirements.</li> <li>Identify ways to improve security governance and compliance processes using automation, analytics, and strategic initiatives.</li> </ul> <h2>What We Look For in a Candidate</h2> <ul> <li>Bachelor's degree in Cybersecurity, Information Technology, Business, or a related field.</li> <li>15+ years of experience in security, governance, risk management, or compliance, with at least 5 years in a leadership role.</li> <li>Strong understanding of CMMC, NIST 800-171, and other compliance frameworks.</li> <li>Experience working with government and regulatory agencies on cybersecurity compliance matters.</li> <li>Proven ability to build and maintain relationships across business units and leadership teams.</li> <li>Strong leadership, communication, and stakeholder engagement skills.</li> <li>CISSP, CISM, CRISC, RPA, CCP or CISA certifications are highly desirable.</li> <li>Experience in a highly regulated industry, such as defense, finance, or healthcare, is a plus.</li> </ul> Competencies: <ul> <li>Celebration &amp; Have Fun</li> <li>Collaboration &amp; Alignment</li> <li>Communication &amp; Self Awareness</li> <li>Customer First</li> <li>Effective Decision</li> <li>Innovation &amp; Agility</li> <li>Ownership &amp; Accountability </li> <li>Urgency &amp; Courage</li> </ul> <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $171,447 - $228,596 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $180,020 - $240,026 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $188,592 - $251,456 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. #LI-MG1 Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <ul> <li><a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits*</a></li> <li><a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a></li> </ul> <h2>What to Expect Next</h2> Requisition #: 337092 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our <a href="https://jobs.lumen.com/global/en/faq" target="_blank">FAQ page</a>. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/08/2025

Senior Director, Security - GRC

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. <h2>The Role</h2> The Customer Success Advocate II is a customer-facing role that ensures our small and medium-sized customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions. This is accomplished by viewing our products from the customers’ perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use our technology to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. <h2>The Main Responsibilities</h2> • Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay &amp; Renew), reinforce ecosystem hand-offs, and empower customers to self-serve • Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects, credits, orders, churn propensity scores, NPS), and renewal dates with a holistic view that aligns with customer objectives/success metrics • Evaluate current product and portal adoption maturity level (depth and breadth) and address roadblocks by leveraging digital marketing slicks, adoption articles and other templates • Know the Lumen portfolio offerings well enough to recognize a potential opportunity for expansion and ask appropriate questions to further qualify the opportunity, partnering closely with sales • Implement revenue management practices, driving accountability and alignment of our operations and financial goals; revenue retention and growth strategies which include value realization, renewal execution, risk management and customer growth/expansion • Communicate, escalate, and drive mitigation plans cross-functionally to de-risk accounts; handle urgent customer concerns and escalate internally when necessary (i.e., Service Improvement Plans) • Partner with sales, delivery &amp; support to ensure successful deployment of solutions and services including periodic first bill reviews and audits to minimize billing disputes • Responsible for renewal and re-rate implementation via contract end-date management, leveraging renewals to influence customer technology evolution while incorporating on-net migrations that improve Lumen profit margins <h2>What We Look For in a Candidate</h2> • Experience: 3+ years customer success or account management experience • Education Level: Bachelor's Degree or equivalent work experience • Experience working with and supporting enterprise customers, evaluating, and responding to needs with empathy and integrity • Excellent communication and interpersonal skills with ability to build relationships within customer accounts • Ability to proactively problem solve, make decisions on issue resolution while effectively negotiating directly with the customer and internally on their behalf • Technical aptitude to learn data networking technologies, products, and features • A high level of accuracy and attention to detail with good organizational capabilities • Ability to interpret customer data points and insights, prioritize and respond accordingly • Prioritize and manage multiple workstreams and task lists with strong time management skills • Ability to quickly learn various software, web-based platforms, and systems in accessing data • Working knowledge of MS Office suite <h2>Compensation</h2> This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $54,579.00 - $72,765.00 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $57,309.00 - $76,409.00 in these states: CO HI MI MN NC NH NV OR RI $60,039.00 - $80,042.00 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <a href="https://jobs.lumen.com/global/en/benefits-statement" target="_blank">Benefits</a> <a href="https://jobs.lumen.com/global/en/compensation-information" target="_blank">Bonus Structure</a> #LI-JB1 <h2>What to Expect Next</h2> Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition #: 337207 Background Screening Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 03/08/2025

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