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<h1>Senior Product Designer – Jira Product Discovery</h1> Design | Remote, UK | Remote, Remote | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/15607/senior-product-designer-%e2%80%93-jira-product-discovery/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your Future Team We are looking for a Senior Product Designer to join the Jira Product Discovery team. In this role, you will report to the Head of Design for Jira Product Discovery and join a group of Europe-based, fully remote teams. Jira Product Discovery helps product teams capture and prioritize ideas, aligning everyone with product roadmaps. As a senior individual contributor, you'll lead strategic design work focused on enhancing the product experience for our customers by shipping impactful new features and making incremental improvements. What You'll Do <ul> <li>Be a true champion for our customers.</li> <li>Contribute to research (i.e., talk to our customers) to understand their needs and pain points.</li> <li>Collaborate with product managers, engineers, and other partners to define your team’s strategy.</li> <li>Find simple solutions to difficult problems (whether through new features or incremental improvements) with consideration for the entire end-to-end product experience.</li> <li>Demonstrate excellence in using experimentation and data-driven decision-making in design.</li> </ul> Your Background <ul> <li>5+ years of product design experience, particularly in designing complex or enterprise-level software.</li> <li>Experience in end-to-end UX/product design, crafting impactful solutions to challenging problems.</li> <li>Proven ability to balance customer needs with business goals, market viability, and technical feasibility.</li> <li>Strong facilitation and cross-functional collaboration skills, with the ability to solicit and synthesize feedback and lead design discussions that drive product-wide outcomes.</li> <li>Experience with design systems and the ability to identify common components required to support a wide array of customer use cases.</li> <li>Experience measuring success through both qualitative and quantitative methods.</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/15607/senior-product-designer-%e2%80%93-jira-product-discovery/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Senior Product Designer - Jira Product Discovery

Ready to be a Titan? As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business.You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results. In doing so you will be a key driver ensuring retention and growth of ServiceTitan’s revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan. As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like:<ul> <li>What’s the most valuable transformation I can offer my customer?</li> <li>What’s the fastest way I can deliver that value to them?</li> <li>How can my communication make their life easier?</li> <li>How can I build a long-term relationship with them and truly make them feel at home with the ServiceTitan family?</li> </ul> What you'll do:<ul> <li>Account Ownership: Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team, serving as the main point of contact for the customer, our executive team, and any internal partners regarding these accounts</li> <li>Relationship Management: commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution</li> <li>Drive Value and ROI: guide customers to maximize their business through an intimate understanding of the ServiceTitan platform, with the ability to resolve complex issues and create comprehensive, customer-facing value plans to demonstrate ROI of ServiceTitan to key stakeholders</li> <li>Reactive Engagement: act as the primary point of contact for customer inquiries and issues, working closely with internal teams to drive timely resolutions</li> <li>Proactive Engagement: Proactively reach out to customers through phone calls and written communication to understand their goals, and roadblocks, and ensure their needs are met Utilize reactive and proactive outreach in addition to developing strategies to work with and speak to all customers in your care on a regular cadence</li> <li>Data Analysis: Utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns that proactively engage with customers who are not utilizing key features of ServiceTitan vital to achieving their desired outcomes (digital success campaigns, remote workshops, proactive customer calls, etc.)</li> <li>Mitigate Escalations and Churn Risk: Monitor account health and flag risk behaviors to engage with customers proactively before escalations or churn risks arise in addition to owning and defusing challenging customer situations, should they arise, turning them into an opportunity for positive outcomes and increased customer loyalty</li> <li>Facilitate Resolutions: Approach all customer interactions with a positive, can-do attitude, identify customer pain points, and work with cross-functional teams to provide effective solutions,</li> <li>Provide Product Training: Provide training and guidance to customers, ensuring they utilize our software effectively, drive customer engagement in webinars, ember, spark or community</li> <li>Create Promoters: Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers’ experience, both in the use of our product and through improved internal processes</li> <li>Project Management: break down complex issues and stay highly organized in managing customer accounts, ensure timely follow-ups, and document interactions</li> <li>Gross Revenue Retention: Monitor customer usage and engage in renewal discussions (both core and pro products) to ensure long-term satisfaction, and account retention and maximize up-selling and cross-selling opportunities</li> <li>Feedback Collection: Gather and relay customer feedback to the product and development teams for continuous improvement.</li> <li>Customer Loyalty: Identify opportunities for customer advocacy, such as success stories, the torch network, and referrals.</li> </ul> What you'll bring: <ul> <li>2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred</li> <li>A customer value, ROI, and business outcome-driven mindset</li> <li>Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan</li> <li>Strong de-escalation and problem-solving skills.</li> <li>Highly skilled in written and verbal communication</li> <li>Proven ability to multi-task and manage multiple projects at a time with strong attention to detail</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others</li> <li>Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution</li> <li>Self-motivated and able to work effectively in a remote setting</li> <li>Highly organized and detail-oriented</li> <li>Project management skills and experience are a plus.</li> <li>Exceptional organizational and time management skills</li> <li>Empathetic with a customer-focused approach</li> <li>Passion for phone-based customer interactions</li> </ul> Preferred Skills and Experience<ul> <li>Project management</li> <li>Sales</li> <li>Data or Business performance analytics</li> <li>Operational use of SalesForce, Gainsight, and Tableau</li> <li>Highly proficient in ServiceTitan workflows and best practices</li> <li>Able to work PST/MST hours</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $54,000 USD - $78,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Customer Success Manager (Evergreen)

<h2 id="who-we-are">Who we are</h2> <h3 id="about-stripe">About Stripe</h3> Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. <h3 id="about-the-team">About the team</h3> Stripe’s Global Sales Strategy and Operations team is responsible for the overall strategic direction of sales and supporting GTM teams. The team serves as a trusted advisor to the CRO and GTM Leadership team on the most impactful strategic issues, delivering high impact programs with multi-year trajectory. <h2 id="what-youll-do">What you’ll do</h2> You will work closely with the broader Sales Strategy &amp; Operations team, the CRO and her leadership team, and key cross functional teams to drive near-term and longer-term global GTM strategy. This includes fiscal year GTM planning, identifying growth opportunities, leading strategic initiatives, and driving operational rigor and scale. You will be expected to leverage data to form recommendations and influence stakeholders to drive alignment and deliver results. <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Monitor the progress, health, and sustainability of the overall strategy </li> <li>Provide analytical rigor and strategic perspective to help inform key decisions across GTM teams </li> <li>Understand trends in business performance and derive insights on running the business </li> <li>Build a deep understanding of each area of the business to drive short-term improvement and long-term value </li> <li>Exhibit sound business judgment, strong collaboration and analytical skills, and a proven track record of taking ownership to influence results </li> <li>Collaborate cross-functionally to connect data driven insights with operational processes to drive efficiencies </li> <li>Develop point of view of resource, spend and program effectiveness, allocation strategy, and risks/opportunities </li> <li>Gain deep knowledge and understanding of Stripe’s business performance across geographies and user segments </li> </ul> <h2 id="who-you-are">Who you are</h2> We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. <h3 id="minimum-requirements">Minimum requirements</h3> <ul> <li>7+ years of experience in sales strategy and operations </li> <li>Able to break down problems of all different types in a structured fashion and identify the key issues to solve </li> <li>Ability to be “80/20” and understand and analyze key business signals and what they are telling us </li> <li>Experience building models from scratch (in Excel or other planning applications) </li> <li>Experience program managing complex cross-functional initiatives, ability to identify dependencies and unblock challenges </li> <li>The ability to maintain high-performance under tight timelines, and an enthusiastic “roll up your sleeves” mentality </li> <li>Proficiency in Excel, Salesforce (or similar CRM), data visualization tools (Tableau/PowerBI) </li> <li>Excellent verbal and written communication skills, and ability to turn analysis into executive insights </li> <li>Able to effectively manage executive stakeholders </li> </ul> <h3 id="preferred-qualifications">Preferred qualifications</h3> <ul> <li>Prior experience working in investment banking, corporate strategy, management consulting, financial services, or at a growth-stage internet or software company </li> <li>Experience working with large datasets and familiarity of SQL and a strong understanding of data relationships </li> </ul> A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. The annual US base salary range for this role is $140,700 - $211,100. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Remote locations Remote in United States Team Revenue Operations Job type Full time <a href="#">Apply for this role </a>

Stripe

Global GTM Strategy & Operations Specialist

<h2>About the team</h2>The UX Research team sits within a multidisciplinary team of researchers, Zillow Research &amp; Insights (ZRI), which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. We all play a significant role within the greater product and marketing organizations. ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team. We’re a tight-knit, fun-loving, and upbeat group! - We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms. - Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.<h2>About the role</h2>As a UX researcher on our Mover Experience UX Research Team, you're responsible for executing research to shape phenomenal customer experiences. You'll provide our data-hungry team with meaningful customer insights and work with designers and cross-discipline partners to evaluate experience outcomes. Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home.<h2>You Will Get To: </h2><ul> <li>Apply appropriate research methods (qualitative and quantitative) to evaluate customer experiences and identify opportunities to improve Zillow’s customer experiences.</li> <li>Lead research activities like user interviews, surveys, diary studies, co-design sessions, concept evaluation, and usability testing independently and collaborate with senior and principal UX researchers on larger projects.</li> <li>Synthesize and frame customer needs to guide product strategy and innovation.</li> <li>Advocate for customer needs throughout the design process and ensure they align with business initiatives.</li> <li>Present research insights and regularly engage with designers, product managers, data scientists, engineers, and other researchers.</li> <li>Travel to in-person collaboration sessions and team building events ~4-6 weeks per year</li> <li>Contribute, learn, grow, and have fun.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $123,200.00 - $196,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>2+ years executing UX research or similar role conducting primary research in an applied setting.</li> <li>Familiarity and interest in designing and executing evaluative research studies to assess digital experiences.</li> <li>Experience moderating remote/virtual research with research participants (e.g., interviews, usability testing).</li> <li>Expertise in survey design.</li> <li>Expertise in descriptive and inferential statistics.</li> <li>Familiarity with data analysis using R or Python and familiarity with SQL.</li> <li>Strong communication and collaboration skills.</li> <li>Experience prioritizing research activities to deliver practical insights and direction quickly.</li> <li>Interest in exploring new experimental methodologies and tools.</li> <li>Strong and growing product sense.</li> <li>Nice to have: PhD in relevant field (social science, psychology, HCI)</li> </ul>Here at Zillow, we value ALL candidates with a diverse set of backgrounds, experience, and skills. If you have experience and meet at least some of the criteria, we encourage you to apply!In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.<h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Mixed Methods UX Researcher

Ready to be a Titan? ServiceTitan is looking for a Senior Business Analyst with strong communication, organization, and critical thinking skills to join the Revenue Solutions team within the Revenue Operations organization. In this role, you’ll help deliver results focusing on optimizing and automating current processes. You’ll use your knowledge of processes and KPIs to solve business problems, leveraging technology and data-driven insights to define a scalable vision and measurable success metrics. The ideal candidate is a strategic thinker with a strong background in business/revenue system analysis, project management and excellent communication skills. They thrive on solving complex problems within a dynamic, growing, and fast-paced environment.What you'll do:<ul> <li>Collaborate closely with Leadership, Operations, Enablement, and Business Technology teams, to build and optimize cross-functional processes to address business problems, mainly in Salesforce. </li> <li> Participate in team events during the Software Development Lifecycle (SDLC). <ul><li>Including, but not limited to the following: daily stand-up, sprint planning, sprint review, sprint demos, UAT.</li></ul> </li> <li> Own high impact initiatives/projects and drive from conception to execution and ongoing iteration. <ul><li>Including but not limited to the following: analyzing, translating, and defining business requirements into technical solutions, providing updates to stakeholders, and making adjustments as needed for timely delivery.</li></ul> </li> <li>Document and analyze current and proposed future state workflows to identify areas for improvement through process mapping.</li> <li>Develop user stories, use cases, and functional specifications to effectively communicate requirements to developers.</li> <li>Lead User Acceptance Testing (UAT) to ensure the tool meets requirements and functions as intended.</li> <li>Gather user feedback and analyze usage data post-launch to inform future enhancements and updates.</li> <li>Use and recommend best practices when designing and delivering solutions to improve business process and efficiency in Salesforce and integrated applications. </li> <li>Implement and maintain KPIs to track the effectiveness of new solutions, while using data-driven insights to continuously seek opportunities for innovation to drive ongoing improvements.</li> <li>Partner with the Business Technology Teams to align business roadmap with cross-team capacity and prioritization for system development. </li> <li>Perform ad-hoc or Business As Usual (BAU) requests from stakeholders.</li> </ul>What you'll need:<ul> <li>Bachelor’s in Computer Science, Computer Information Systems, Business Management, Business Administration or a related engineering or business field.</li> <li> 3+ years of related work experience in the following: <ul> <li>Business operations within SaaS with a strong knowledge of the customer journey.</li> <li>Creating process maps, writing technical user stories, documenting business requirements and running user acceptance tests.</li> <li>Cross-functional (written &amp; verbal) communication, with the ability to simplify and explain complex problems to stakeholders of all levels and backgrounds.</li> <li>Ability to effectively prioritize and manage changing priorities, recurring or ongoing tasks and major projects.</li> <li>Understanding business information to make effective business decisions in areas of expertise.</li> <li>Understanding of the business to apply knowledge and drive system &amp; process best practices to meet organizational objectives.</li> <li>Self sufficient, forward and critical thinking, self starting problem solver, and work with little direct supervision.</li> <li>Salesforce experience with Service and Sales Cloud. Excellent understanding of Salesforce.com best practices and functionality.</li> </ul> </li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $86,000 USD - $124,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Senior Business Analyst, Post Sales

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. We are seeking an experienced Senior Group Product Manager to lead our Developer Platform team. In this role, you will work closely with senior leadership across product, engineering, and developer relations to drive initiatives that help developers maximize their productivity and efficiency. A key focus will be on creating a cohesive developer experience, making it easier to build, extend, and scale applications on Webflow. The ideal candidate has a deep technical background, experience building developer platforms, and a passion for empowering developers. <h1>About the Role</h1> <ul> <li>Location: Remote-first (United States; BC &amp; ON, Canada)</li> <li>Full-time</li> <li>Permanent </li> <li>Exempt</li> <li>The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills. <ul> <li>United States (all figures cited below in USD and pertain to workers in the United States) <ul> <li>Zone A: [$220,000 - $317,000]</li> <li>Zone B: [$207,000 - $298,000]</li> <li>Zone C: [$194,000 - $279,500]</li> </ul> </li> <li>Canada (All figures cited below in CAD and pertain to workers in ON &amp; BC, Canada) <ul> <li>Zone A: [$251,000 - $361,000]</li> <li>Zone B: [$226,000 - $325,000]</li> </ul> </li> </ul> </li> </ul> Please visit our <a href="https://webflow.com/careers#pay-zones" target="_blank">Careers page</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. <ul> <li>Reporting to the Senior Director of Product Management </li> </ul> As a Senior Group Product Manager, you will: <ul> <li>Define and drive the vision for Webflow’s Developer Platform, integrating customer feedback and market insights to guide the development of APIs, SDKs, and integrations.</li> <li>Shape product strategy, focusing on empowering developers with tools, APIs, and extensibility that drive long-term platform adoption and success.</li> <li>Lead cross-functional collaboration with teams such as engineering, developer relations, solutions engineering and product marketing to build a best-in-class developer platform experience.</li> <li>Own the product roadmap, setting strategic priorities, managing trade-offs, and ensuring alignment with business goals and developer needs.</li> <li>Advocate for the needs of developers by conducting research, gathering feedback, and analyzing data to improve the developer experience on Webflow.</li> <li>Influence the development of new APIs and platform initiatives within the company, across other feature teams and organizations. </li> <li>Measure success by identifying key product metrics and using data to inform decision-making and track progress against developer platform growth objectives.</li> <li>Build strong relationships with internal and external developer communities, positioning Webflow as the platform of choice for developers.</li> <li>Lead go-to-market strategies for developer-facing features and products, working closely with developer relations and product marketing teams to ensure successful launches.</li> </ul> In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role. <h1>About You</h1> Requirements: <ul> <li>8+ years of overall product management experience.</li> <li>4+ years specifically in developer platforms or API product management.</li> <li>Proven track record of building tools, APIs, or platforms that empower developers to build and scale their applications.</li> <li>Experience managing cross-functional teams, including engineering, developer relations, and product marketing.</li> <li>Prior engineering experience is preferred, but not a must.</li> <li>Consulting experience is a plus, especially in developer tooling or platform strategy roles.</li> </ul> Technical &amp; Analytical Skills: <ul> <li>Strong background in developer tooling, APIs, and platform architecture.</li> <li>Technical experience or education in Computer Science, Engineering, or a related field.</li> <li>Experience leading product teams in building developer tools, extensibility solutions, or APIs.</li> <li>Ability to understand technical challenges and collaborate effectively with engineering teams.</li> </ul> Leadership &amp; Mentorship: <ul> <li>At least 3+ years managing PMs, including setting goals, providing mentorship, and building high-performing product teams.</li> <li>Experience leading and managing cross-functional teams.</li> <li>Skilled at aligning senior stakeholders and motivating adjacent teams towards common business goals.</li> </ul> Strategic Focus: <ul> <li>Proven ability to define and execute product strategies that drive measurable business outcomes in developer platforms.</li> <li>Experience balancing investments across a large surface area of APIs, tools and user experience.</li> <li>Strong consulting-style problem-solving skills with the ability to address complex, ambiguous challenges.</li> </ul> You’ll thrive as a Senior Group Product Manager if you: <ul> <li>Have a deep understanding of APIs, with extensive experience building and scaling platforms that empower developers to create, extend, and integrate with ease.</li> <li>Are skilled at designing scalable and efficient platform architectures that support a growing developer ecosystem, balancing flexibility, power and performance.</li> <li>Excel at problem-solving with a creative and analytical mindset, capable of addressing complex technical challenges while maintaining a strategic focus on driving business outcomes.</li> <li>Are data-driven, utilizing complex data and developer feedback to translate insights into actionable product improvements that enhance the developer experience.</li> <li>Demonstrate strong leadership skills, inspiring and coaching cross-functional teams towards ambitious goals, particularly in developer-facing products.</li> <li>Have a proven track record of launching successful developer platforms, APIs, and extensibility frameworks that improve developer productivity and satisfaction.</li> <li>Understand developer needs deeply, ensuring that platform features are designed to streamline workflows, enhance developer efficiency, and drive long-term engagement.</li> <li>Think holistically about platform products, considering the disparate needs of both consumers and developers and targeting investments accordingly.</li> </ul> <h3>Our Core Behaviors</h3> <ul> <li> Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers</li> <li> Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment</li> <li> Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care</li> <li> Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates</li> </ul> <h3>Benefits &amp; Wellness</h3> <ul> <li>Equity ownership (RSUs) in a growing, privately-owned company.</li> <li>100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment</li> <li>12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement</li> <li>Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program</li> <li>Access to mental wellness and professional coaching, therapy, and Employee Assistance Program</li> <li>Monthly stipends to support health and wellness, smart work, and professional growth</li> <li>Professional career coaching, internal learning &amp; development programs</li> <li>401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage</li> <li>Discounted Pet Insurance offering (US only)</li> <li>Commuter benefits for in-office employees</li> </ul> Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks unless otherwise required by law. <h3>Remote, Together</h3> At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are <a href="https://webflow.com/diversity-equity-inclusion" target="_blank">committed</a> to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records. <h3>Stay Connected</h3> Not ready to apply, but want to be part of the Webflow community? Consider following our story on our <a href="https://webflow.com/blog" target="_blank">Webflow Blog</a>, <a href="https://www.linkedin.com/company/webflow-inc-/" target="_blank">LinkedIn</a>, <a href="https://twitter.com/webflow" target="_blank">X (Twitter)</a>, and/or <a href="https://www.glassdoor.com/Reviews/Webflow-Reviews-E890506.htm" target="_blank">Glassdoor</a>. <h3>Please Note:</h3> We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered. To join Webflow, you'll need a valid right to work authorization depending on the country of employment. If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes. For information about how Webflow processes your personal information, please review <a href="https://webflow.com/legal/applicant-privacy-notice" target="_blank">Webflow’s Applicant Privacy Notice</a>.

Webflow

Senior Group Product Manager, Developer Platform

Layco Electric Innovations

Electrical Engineer

<h1> Reinvestigation Specialist</h1> Job Locations US-Remote <dl> <dt>ID</dt> <dd> 2024-5625 </dd> <dt>Category</dt> <dd> Customer Service </dd> <dt>Position Type</dt> <dd> Regular Full-Time </dd> <dt>Work From Home</dt> <dd> Yes </dd> </dl> <h2> About HireRight </h2> HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, Tennessee, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. <h2> Overview </h2> The Consumer Reinvestigations Specialist 1 (CRS1) has responsibility for processing reinvestigations for multiple HireRight products pertaining to consumer disputes, while ensuring strict adherence to all federal regulatory compliance laws at the federal (Fair Credit Reporting Act and DOT regulations) and state levels, as well as internal reporting guidelines, customer-specific guidelines. <h2> Responsibilities </h2> Responsibilities <ul> <li>Evaluate case details to determine the validity of the dispute based on multiple factors, confirm authenticity of consumer personal identifiers and obtain additional details from internal and external sources as required. </li> <li>Conduct a thorough reinvestigation of the dispute by identifying the source of the disputed information and effectively communicating the nature and intent of the dispute as well as defining the requirements for verification which vary for each product. </li> <li>Contact all possible sources that may impact the outcome of the dispute and assess any and all information provided to validate the accuracy of the disputed information. This includes but is not limited to transportation companies, attorneys, state departments of motor vehicles, national credit bureaus, court clerks, district attorneys, department of corrections, parole and probation boards and various other third-party data furnishers. </li> <li>Exercise judgement, critical thinking and decision making on a daily basis to determine the best course of action to finalize the outcome of the dispute on a case-by-case basis. However, some standard operating procedures will be followed, as applicable. </li> </ul> <ul> <li>Develop understanding of court processes and legal actions that might affect a criminal record. Interpret details of various types of court documents and develop thorough understanding of how the case statuses will impact reportability of disputed criminal records. </li> <li>Evaluate verification responses from third-party data furnishers to ensure the disputed information has been adequately supported pursuant to FCRA regulations. </li> <li>Verify authenticity of all documentation submitted to support disputed information by contacting the source of the documentation. </li> <li> Effectively communicate with consumers and clients, with tact and diplomacy, as needed throughout the course of the reinvestigation. </li> <li>Develop in-depth working knowledge of all reporting guidelines for public records, verifications and motor vehicle products, as well as FCRA and/or DOT regulations as applicable. </li> </ul> <ul> <li>Maintain a thorough audit trail of detailed documentation and notation throughout the reinvestigation process to include the physical file, electronic system, and notification letters to applicants and clients as required by law, and according to internal SOP. </li> <li>Assist team members and work as part of the team to ensure departmental expectations are met. </li> </ul> <h2> Qualifications </h2> Qualifications Education: High school diploma or equivalent required; college degree preferred. Skills: <ul><li>Keen attention to detail. </li></ul> <ul> <li>Problem-solving and critical thinking skills. </li> <li>Ability to collaborate effectively with team members. </li> <li>Professional written and oral communication skills (English) and to effectively communicate with team members, consumers and customers. </li> <li>Adherence to strict confidentiality standards. </li> <li>Ability to work independently with little or no direct supervision. </li> </ul> <ul> <li>Ability to read and understand consumer reports. </li> <li>Experience with MS Office products such as Excel, Word, and Outlook, good keyboarding skill. </li> </ul> Experience: <ul><li>2+ years experience in HireRight Public Records, Customer Service and/or Adjudication teams or related field preferred. </li></ul> <ul> <li>2+ years working in a highly regulated environment, preferably with experience with the Fair Credit Reporting Act </li> <li> 3+ years experience in Consumers Report Request as DSRIII </li> </ul> <h2> What do we offer </h2> HireRight offers a competitive benefit package which includes: <ul> <li>Medical </li> <li>Dental </li> <li>Vision </li> <li>Paid Life/AD&amp;D Insurance </li> <li>Voluntary Life Insurance </li> </ul> <ul> <li>Short &amp; Long Term Disability </li> <li>Flexible Spending Accounts </li> <li>401K </li> <li>Generous Vacation and Sick Program </li> <li>10 Paid Holidays </li> </ul> <ul> <li>Education Assistance Program </li> <li>Business Casual Attire </li> <li>Generous Referral Program </li> <li>Employee Discounts and Rewards </li> <li>And much more! </li> </ul> *All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. HireRight, LLC is an Equal Opportunity Employer Minorities / Females / Veterans / Disabilities HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee This job description in no way states or implies that these are the only duties to be performed by a team member’s occupying this position. Team members may be required to perform other related duties as assigned, to ensure workload coverage. Team members are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constitute an employment agreement between the employer and team member and is subject to change by the employer as the organizational needs and requirements of the job change. This job description is subject to change at any time. <h2>Options</h2> <a href="https://careers-hireright1.icims.com/jobs/5625/reinvestigation-specialist/job?mode=apply&amp;apply=yes&amp;hashed=-1834417471" target="_blank"> Apply for this job onlineApply </a><a href="#">Share</a><a href="https://careers-hireright1.icims.com/jobs/5625/reinvestigation-specialist/referral?hashed=-625948497" target="_blank"> Email this job to a friendRefer </a> Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed <a href="#"></a><a href="#"></a><a href="#"></a><a href="#"></a> <a href="https://icims.help/candidate-faq" target="_blank">Application FAQs</a>Software Powered by iCIMS <a href="http://www.icims.com/platform_help?utm_source=platform&amp;utm_medium=link&amp;utm_content=page1&amp;utm_campaign=platform%20help" target="_blank">www.icims.com</a>

HireRight

Reinvestigation Specialist

The T1 HR Employee Support Representative is responsible for administration of HR related queries and execution of HR transactions. Supporting an effective employee experience within agreed service level.The team receives activity through case management, system notifications, phone calls and chat service as the first point of help for HR queries, across multiple countries.What you'll do:<ul> <li>Responds to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat. Uses systems to document and escalate as needed following the appropriate processes.</li> <li>Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed.</li> <li>Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests.</li> <li>Probes cases to determine root cause of the issue or question in order to provide accurate answers.</li> <li>Identifies and researches incoming queries from employees.</li> <li>Ensures that documentation and employee requests meet the policy for each process.</li> <li>Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.</li> <li>Works independently on most routine tasks.</li> <li>Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.</li> <li>Responsible for maintaining all compliance requirements of dedicated HR shared service processes.</li> <li>Understands and utilizes HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management.</li> <li>Performs duties according to service level agreements.</li> </ul>What we're looking for:<ul> <li>Minimum high school degree</li> <li>At least one year experience in customer services and/ or human resources area</li> <li>Excellent oral and written communication skills to answer employees’ queries effectively</li> <li>Excellent problem solving skills and strong customer service skills</li> <li>Strong organizational skills for tracking and documenting</li> <li>Attention to detail</li> <li>Ability to work both independently and in teams</li> <li>Proficient in Microsoft Office applications</li> </ul>Extra Points for this:<ul> <li>Additional language – Spanish</li> <li>Workday or other HRIS experience</li> <li>Experience in an HR Service Center / Contact Center Operation</li> <li>HR Certification</li> </ul>Perks you’ll get:<ul> <li>Access to Medical, Dental, Vision, Life and Disability insurance</li> <li>Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages</li> <li>401(k) Retirement Plan with company matched contributions</li> <li>Full training to learn the business and enhance professional skills</li> <li>Employee discounts, including discounted prices on the purchase of Avis/Budget cars</li> <li>Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more</li> <li>Community involvement opportunities</li> </ul>Who are we?Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget &amp; Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities.The fine print:Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.This role requires the ability to lift up to 15 pounds and enter and exit vehicles. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.TulsaOklahomaUnited States of America

Avis Budget Group

HR Services Specialist Tier 1

Ready to be a Titan?ServiceTitan is looking for a world-class Principal Product Manager with a track record for dreaming big and driving new product features from concept to successful launch. The vision for this product focus area is centered around creating a unified and contextual Global Search module that simplifies workflows, improves navigation, and streamlines the customer experience within ServiceTitan. This impactful role requires strong and proactive leadership with the ability to independently drive large, cross-functional product initiatives.What you’ll do:<ul> <li>Contribute to and execute strategic vision for the Global Search product experience</li> <li>Independently execute across all areas of the product life cycle (research, concept, user stories, development, go-to-market, adoption, utilization, customer impact)</li> <li>Proactively surface and resolve conflicts/bottlenecks</li> <li>Build strong working relationships with cross-functional partners including developers, designers, UX researchers, engineers and product managers across numerous product areas to ensure alignment to </li> <li>Engage closely with our customers and strategic partners to understand current processes and needs to then translate them into product capabilities</li> <li>Leverage user analytics to make data-driven product decisions</li> <li>Represent ServiceTitan as a domain and product expert in customer, prospect, and strategic partner meetings</li> <li>Drive success and adoption of your products by working closely with product marketing managers in creating launch plans and with enablement managers in creating training plans</li> </ul>What you’ll need:<ul> <li>7+ years in a product management role, preferably in B2B SaaS</li> <li>Search product background strongly preferred</li> <li>A passion for optimizing workflows and reducing cognitive load for users</li> <li>Excellent technical acumen, curiosity, familiarity, and aptitude with APIs, programming languages, and databases</li> <li>Skilled communicator to both technical and non-technical audiences, and ability to lead cross-functional teams</li> <li>Demonstrated ability to think creatively and critically, to synthesize data and draw insights, formulate scope and requirements, and validate hypotheses based on data</li> <li>Demonstrated ability to successfully manage competing priorities and maintain close attention to detail</li> <li>Self-motivated and goal-oriented individual with excellent organizational skills</li> <li>Experience with agile development methodologies like Scrum</li> <li>4-year degree. MBA or related graduate degree strongly preferred</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $154,000 USD - $220,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

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