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Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. What you’ll be doing (ie. job duties): <ul> <li>Intake and triaging of employee requests in Jira </li> <li>Executing on defined, tier 1 People Operations processes and tasks, including new hire onboarding, benefits, talent acquisition, talent management, employee experience, etc. </li> <li>Sometimes working on undefined, tier 2 processes and escalations that require troubleshooting and critical thinking </li> <li>Partner with HR Centers of Excellence to absorb and deliver new processes and HR services </li> <li>Partner with People Operations Process Specialists to report process breaks, suggest process updates, build efficiencies and create automations</li> <li>Participate in department and cross functional projects</li> </ul> What we look for in you (ie. job requirements): <ul> <li>Minimum 3 years of HR Operations/HR Generalist/HR Coordinator experience</li> <li>Bachelors degree in a related field, such as Human Resources </li> <li>Experience in a high-volume, shared service environment with a ticketing system, such as Jira or ServiceNow </li> <li>Excellent written and verbal communication skills with employees and stakeholders, including effectively coordinating with global partners, providing regular status updates, and driving clear and timely resolutions.</li> <li>Demonstrated ability to critically think and problem solve through ambiguous situation</li> </ul> Nice to haves: <ul> <li>Experience with the following tools - Jira, Workday, Slack, G-Suite </li> <li>Experience working on with a globally distributed workforce</li> </ul> Job #: P65592 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $87,550—$103,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

People Operations Associate Generalist

At H&amp;P, our people are our strength.Since 1920, Helmerich and Payne has been the industry’s most trusted partner in drilling productivity and reliability. As the world changes, so does our approach. We are changing the landscape of drilling by using cutting-edge rig technologies and drilling solutions to build upon a century of success, all while continuing to deliver better outcomes for our customers. At H&amp;P, our people are our strength. We strive to continually lead with our Core Values that enable employees to develop on their H&amp;P Journey. We believe that doing the right thing means creating a more diverse, equitable, and inclusive workplace that empowers our people to bring their authentic selves to work every day. Some companies offer career paths. We offer a Journey of a Lifetime. Let's go far, together. Hear directly from our employees, and leaders about their <a href="https://www.helmerichpayne.com/about/journey" target="_blank">unique journeys at Helmerich and Payne</a>. At a Glance:The HR Support Center Coordinator, Senior acts as the first point of contact within the HR Support Center for issues and requests from prospective, current and former employees and managers. Responsible for responding to employee questions and inquiries about employee benefit programs and human resources policies. Maintains information systems, prepares appropriate documentation, and processes paperwork. Helps to resolve matters pertaining to employee benefit programs, unemployment, and general HR matters.Work Type: Remote with monthly ad hoc meeting at our Tulsa HQ as needed. Schedule: Hours could be a shift between 7am-6pm CST Monday through Friday, Alternating weekends Location: Tulsa Remote Office This position is expected to be filled in the greater Tulsa, Oklahoma area.What you will do: <ul> <li>First point of person-to-person contact for answer questions about HR programs, processes, and tools.</li> <li>Provides a positive employee experience while addressing in-scope HR inquiries, issues and requests; escalates to appropriate tier or third-party providers as needed, following up to ensure customer needs are efficiently and effectively addressed.</li> <li>Responsible for the timely resolution of employee issues and HR system transactions.</li> <li>Support leader and employee self-service processes in Workday (HRIS) by providing real time support.</li> <li>Utilizes standard tools and inquiry handling process to accurately and completely document issues and resolutions (ServiceNow, FAQs, etc.).</li> <li>Processes transactions and protects sensitive HR data in accordance with established support center processes and standards.</li> <li>Works to achieve established service center metrics and goals.</li> <li>Performs administrative tasks and data transactions related to core HR, benefits, compensation, talent acquisition, organizational development/training, payroll, and unemployment, as assigned.</li> <li>Execute hiring processes including initiating hires in Workday, verifying completed I-9 Forms, and processing E-Verify for all hires.</li> <li>Occasional project work as assigned.</li> <li>Adheres to predetermined schedules and work standards.</li> <li>Demonstrates the H&amp;P Company values: Actively C.A.R.E., Service Attitude, Innovative Spirit, and Teamwork.</li> </ul> What you need:<ul> <li>2+ years of related experience required</li> <li>Excellent phone etiquette and ability to perform basic office tasks</li> <li>Excellent Customer Service Skills</li> <li>Possesses good written and oral communication skills and a professional demeanor</li> <li>Intermediate knowledge of MS Office, and case management tools desired</li> <li>Ability to maintain a high level of confidentiality</li> <li>Ability to work independently</li> <li>Excellent time management, organizational, prioritization, and follow-up skills</li> <li>Strong attention to detail</li> </ul>Not a must, but a plus<ul> <li>Knowledge of Workday Preferred</li> <li>Previous experience utilizing HR Information Systems preferred</li> <li>Previous experience utilizing knowledge and case management systems preferred.</li> <li>Previous benefits experience preferred</li> </ul> What we offer: At H&amp;P, our commitment to our people is at the forefront, and that includes benefits that provide employees a sense of health and financial security. We know that life continues outside of employment and actively caring of our people is our priority. <ul> <li>Comprehensive medical, dental, vision, and life insurance </li> <li>Flexible Spending or Health Savings Accounts</li> <li>401k match </li> <li>Paid Leave Plans</li> <li>Parental &amp; Adoption Benefits</li> <li>Disability Coverage</li> <li>Employee Assistance Program </li> <li>Educational Assistance </li> <li>Learning &amp; Development Opportunities </li> <li>Flex-scheduling available for qualifying positions to achieve work-life integration</li> </ul>H&amp;P is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. For more information on benefits and job opportunities, please visit <a href="https://www.helmerichpayne.com/about/careers#benefits" target="_blank">Careers | Helmerich &amp; Payne, Inc.</a>Thank you for your interest in joining our team!Thank you for your interest in joining our team!

Helmerich & Payne

Human Resources Coordinator, Senior

<h2>Job Details</h2> Job Location Tulsa, OK <h2>Description</h2> Salary: $85,000 - $95,000 Your next big career move is just a few states away—relocate to Oklahoma and help shape the future of children with autism! Join our team as a BCBA! Please only apply if you a currently a BCBA registered with the BACB or about to sit for your BCBA exam. Are you ready to make a profound impact on the lives of children with autism and developmental disabilities? Look no further! Join our award-winning team at ACES and become part of a community dedicated to delivering top-tier autism services with passion and expertise. Why Join ACES? Compensation &amp; Incentives: <ul> <li> Competitive Package: Base Compensation ranging from $85,000 to $95,000 annually, plus lucrative individual sign-on bonus opportunities. </li> <li> Attractive Bonus Package: Up to $10,000 in sign-on, retention, relocation bonuses, tailored to your location and our business needs. </li> <li> Relocation Assistance: Considering a move? We offer up to $7,500 in relocation assistance to help make your transition smoother. This package provides a lump sum payment to cover your moving expenses, travel costs, and other support to help you settle within 10-15 miles of one of our centers. </li> <li> Generous Paid Time Off: Benefit from up to 21 paid days off annually, including holidays, vacation days, and sick leave. </li> <li> Comprehensive Benefits: Access medical, dental, and vision insurance within 30 days of joining, along with a 401k retirement plan, and more. </li> <li> Referral Bonuses: Earn up to $2000 for referring qualified candidates to join our team. </li> </ul> Professional Development &amp; Support: <ul> <li> Career Growth: Explore a range of advancement opportunities, from Treatment Initiation Manager to Area Director and beyond. </li> <li> Ongoing Training: Access 12 free, in-house CEUs annually, along with unwavering support from Regional Directors and Supervisors. </li> </ul> Employee Benefits &amp; Wellness: <ul> <li> Health and Wellness: Enjoy comprehensive medical, dental, and vision coverage, along with company-paid life insurance and financial planning assistance. </li> <li> Technology Support: Receive a company-paid laptop and cellphone for enhanced productivity. </li> <li> Work-Life Balance: Create your schedule to ensure a healthy balance between work and personal life. </li> <li> Company Culture: Thrive in a flexible, uplifting, and supportive work environment, including company-sponsored social events. </li> </ul> ACES Achievements: <ul> <li> National Recognition: ACES is the sole autism provider recognized for quality care by Aetna/CVS’s Institute of Quality. </li> <li> Expert Team: Join a team of over 400 Board Certified Behavior Analysts, renowned for their expertise and dedication. </li> <li> Industry Accolades:In Forbes has named us one of the Best Mid-Sized Workplaces, reflecting our commitment to excellence. </li> <li> Legacy of Excellence: Benefit from the expertise of one of the longest-standing providers of ABA therapy worldwide. </li> </ul> What You'll Do: <ul> <li> Craft Tailored ABA Programs: Design, develop, and implement customized ABA programs to meet the unique needs of each child. </li> <li> Collaborative Approach: Work closely with families and fellow clinicians to ensure the highest quality of care and support. </li> <li> Mentorship and Supervision: Lead and guide Behavior Technicians to deliver exceptional direct services. </li> <li> Data-Driven Progress Tracking: Utilize cutting-edge data collection software to evaluate and update client progress reports. </li> <li> Team Collaboration: Engage with a dynamic cross-functional team committed to fulfilling ACES’ mission of excellence. </li> </ul> Qualifications: <ul> <li> BCBA Certification: Hold a valid Board Certified Behavior Analyst certification. </li> <li> Proven Experience: Demonstrate proficiency in developing and implementing client programs, preferably within the ABA industry. </li> <li> Leadership Skills: Possess enthusiasm for training, managing, and supporting entry-level staff. </li> <li> Compliance: Meet requirements for criminal background check, TB test, and immunizations. </li> <li> Passion for Impact: Share our dedication to enhancing the quality of life for individuals and families affected by autism and special needs. </li> </ul> Join us at ACES and be part of a team that changes lives every day! We are committed to diversity and inclusion and welcome applicants from all backgrounds. <h2>Qualifications</h2> What We're Looking For: <ul> <li> BCBA Certification: Hold a valid Board Certified Behavior Analyst certification. </li> <li> Proven Experience: Demonstrate proficiency in developing and implementing client programs, preferably within the ABA industry. </li> <li> Leadership Skills: Possess enthusiasm for training, managing, and supporting entry-level staff. </li> <li> Compliance: Meet requirements for criminal background check, TB test, and immunizations. </li> <li> Passion for Impact: Share our dedication to enhancing the quality of life for individuals and families affected by autism and special needs. </li> </ul> Additional Information ACES is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, disability, age or covered veteran status. To find out more about how ACES uses employee data for business purposes, see our <a href="https://acesaba.com/employees-privacy-policy/" target="_blank">Employee Privacy Policy.</a> If you are having any issues with submitting your application, please reach out to us directly at <a href="#">careers@acesaba.com</a> If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process. #relo

Comprehensive Educational Services

Clinical Supervisor BCBA

Nordam Group

TALENT MANAGEMENT REP II

City of Tulsa

INTERNAL LISTING- SENIOR HUMAN RESOURCES ASSISTANT  - RETIREMENT (NBU)

<a href="#">Apply</a> Description About the Tulsa Higher Education Consortium Tulsa is home to the only higher education consortium of its kind in the state of Oklahoma. The Tulsa Higher Education Consortium, LLC ("THE Consortium") is an organization of multi-institutional, cross-sector partnerships that meaningfully improve students' journeys towards degree completion, professional independence, and economic mobility. Its members include nine Tulsa-area colleges and universities (College of the Muscogee Nation, Langston University, Northeastern State University, OSU-Tulsa, OU-Tulsa, Rogers State University, Tulsa Community College, University of Tulsa, and Southern Nazarene University-Tulsa) and seven affiliate partners (Tulsa Community Foundation, Charles and Lynn Schusterman Family Philanthropies, the City of Tulsa, the Tulsa Regional Chamber, ImpactTulsa, The Broken Arrow Chamber of Commerce, and the Oklahoma State Regents for Higher Education). The Tulsa Higher Education Consortium's mission is to cultivate an aligned network of higher education institutions and community partners committed to increasing degree completion for all students in the region. The Consortium serves as a convener, connector, and communicator for its members, allowing for synergy and true collaboration centered around supporting Tulsa-area students on their postsecondary journeys. About the Tech Hubs Grant The U.S. Economic Development Administration designated Tulsa a “Tech Hub” and awarded a five-year federal tech hubs grant as part of a historic investment in U.S. economic competitiveness and national security. Tulsa’s proposal, the Tulsa Hub for Equitable &amp; Trustworthy Autonomy (THETA), will advance the development of autonomous technologies, such as uncrewed aerial systems (UAS), drones, cybersecurity and generative artificial intelligence. The T3 program is part of the Autonomous Systems Workforce Program portion of the THETA projects, overseen by Tulsa Innovation Labs, LLC. For more information about the tech hubs grant, visit <a href="http://www.techhubtulsa.com" target="_blank">www.techhubtulsa.com</a> This is a grant-funded position contingent upon funding through the U.S. Economic Development Administration tech hubs grant, a five-year grant starting in fall 2024. Job Summary: The T3 Program Manager leads THE Consortium's Tech Hubs Talent Training Program, a comprehensive initiative designed to empower students in technology and tech-related fields (like technology, engineering, applied sciences, etc.) through academic support, career development, and industry connections. This position is responsible for strategic program leadership, partnership development, and supervision of Student Success Coaches while ensuring the program meets its goals for student retention, academic achievement, and career preparation across nine Tulsa area higher education institutions. Requirements Duties and Responsibilities: <ul> <li>Lead and manage the T3 Student Success Program, including strategic planning, implementation, and evaluation</li> <li>Supervise and support Student Success Coaches, providing guidance and professional development</li> <li>Develop and maintain partnerships with local businesses, educational institutions, and community organizations</li> <li>Oversee program metrics and reporting to demonstrate impact and identify areas for improvement</li> <li>Coordinate with institutional partners to align support services and resources</li> <li>Manage program budget and resources effectively</li> <li>Design and implement professional development programming for students</li> <li>Create and maintain systems for tracking student progress and program outcomes</li> <li>Facilitate regular meetings with stakeholders and advisory groups</li> <li>Represent the program at community events and professional conferences</li> </ul> Minimum Qualifications: <ul> <li>Experience in higher education administration, student success programs, or similar area</li> <li>Demonstrated knowledge of Technology, Engineering, Applied Sciences and related career pathways</li> <li>Strong project management skills with ability to prioritize and handle multiple tasks/deadlines</li> <li>Excellence in team leadership and supervision</li> <li>Strong written and oral communication skills</li> <li>Comfortable with public speaking and serving as a meeting leader and facilitator</li> </ul> Preferred Qualifications: <ul> <li>Experience building and maintaining relationships with local civic, education, and industry leaders</li> <li>Outstanding ability to lead and drive change, including influencing and motivating others through relationship building</li> <li>Service minded with strong desire to work with THE Consortium members and community partners</li> <li>Demonstrated success in program development and implementation</li> <li>Experience with data analysis and outcomes assessment</li> <li>Knowledge of student success best practices in Technology, Engineering, Applied Sciences, and tech-adjacent fields</li> </ul> Educational Requirements: <ul> <li>Bachelor's degree required in Education or related field, including Engineering, Applied Sciences, or Technology</li> <li>Master's degree preferred</li> <li>Five or more years of relevant work experience in higher education, engineering, applied sciences or technology industries</li> </ul> Physical and Logistics Requirements: <ul> <li>Position requires sitting or standing and working with a computer for extended periods of time</li> <li>Must be able to provide individual transportation to local events</li> <li>Some travel required, occasional overnight travel</li> <li>Must maintain a valid driver's license and auto insurance</li> </ul> Hours and Location: <ul> <li>This position is primarily 8:00 a.m. – 5:00 p.m. with a one-hour lunch break</li> <li>Attendance of occasional evening community events may be required</li> <li>This position includes a mix of virtual and in-person work settings due to regular site and campus visits, in-person, hybrid, and virtual meetings in Tulsa, Oklahoma</li> </ul> About our Benefits As part of our overall compensation package, we offer work/life flexibility, comprehensive health benefits, paid time off, and a generous retirement contributions designed to support you and your family. Details: <ul> <li>100% employer paid medical, dental, and long-term disability for full-time employees only. Option to add vision and dependents</li> <li>401K employee and employer contributions</li> <li>Paid time off to support you while you are out of the office</li> <li>Paid holidays so our employees can spend time with those they care about</li> <li>Employer paid AD&amp;D life insurance, with employee options to add supplemental life insurance</li> </ul> Salary Description $60,000 - $70,000

Build in Tulsa

T3 (Tech Hubs Talent Training) Program Manager

<h1> Customer Service Supervisor</h1> Job Locations US-OK-Tulsa <dl> <dt>ID</dt> <dd> 2025-5791 </dd> <dt>Category</dt> <dd> Customer Service </dd> <dt>Position Type</dt> <dd> Regular Full-Time </dd> </dl> <h2> About HireRight </h2> HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. This is a hybrid role with 3 days on-site required at the Tulsa OK office <h2> Overview </h2> Role Purpose <ul> <li> Responsible for managing the day-to-day activities of the Customer Service team members. </li> <li> Manage and monitor work queues, ensuring adherence to SLA’s for responsiveness and turn-around time for customer issues and requests. </li> <li> Working with the Quality team, participates in and oversees the process of ensuring that completed service requests, delivered to HireRight client companies, are consistent with HireRight policies, procedures and quality standards. </li> <li> Handle escalated client issues and provide feedback and guidance to the CSR’s during and following live customer interactions. </li> <li> Responsible for using business communication skills to clearly communicate escalated customer issues to management. </li> <li> Tracks and manages team members’ performance, productivity, attendance and schedule adherence. </li> <li>Manages team member performance issues.</li> </ul> <h2> Responsibilities </h2> Responsibilities: <ul> <li>Responsible for team of 10-15 CSR’s.</li> <li> Provides supervision to team members in attaining Customer Service. performance, and productivity goals including completion of email, online-chat and telephonic service and support of HireRight customers. </li> <li> Effectively and clearly convey performance issues to management, team leads and the Customer Service team members. </li> <li> Effectively resolve and/or escalate customer issues to management, Account Managers and Sales, resulting from service failures or misaligned customer expectations. </li> <li> Oversees the day-to-day duties of the CSR’s using real-time monitoring tools and methodologies to ensure. </li> <li>Proper adherence to client or general guidelines.</li> <li>Training (New Hires and ongoing CSR Certification).</li> <li>Interact with internal and external clients daily.</li> <li>Analyze and evaluate performance, productivity and quality data.</li> <li> Participate in resolution of escalated issues as they relate to Customer Service and overall. </li> <li> Demonstrates proficiency in client guidelines and HireRight product knowledge and procedures. </li> <li>Performs daily performance and productivity monitoring on team members.</li> <li>Provides performance and disciplinary feedback to team members as required.</li> <li> Monitor work environment to ensure that work area is conducive to a safe, professional, satisfying environment. </li> <li> Implement and maintain morale events to promote team camaraderie and job satisfaction. </li> <li> Recommends performance and/or disciplinary actions and provides written and verbal feedback to the team members as required. </li> <li> Leadership Responsibilities: This job has daily, hands-on responsibility to provide leadership, training and coaching to team members. </li> </ul> <h2> Qualifications </h2> Qualifications <ul><li>College degree preferred, High School Diploma or equivalent required.</li></ul> Experience: <ul> <li> Prior leadership in a customer service, call center or production environment is preferred. </li> <li>Prior experience in a customer service management position beneficial.</li> </ul> Knowledge &amp; Skill: <ul> <li>Has knowledge of sub-unit or subfunction as well as technical discipline.</li> <li> Has basic understanding of the roles of the relevant groups within the function or business unit. </li> <li>Has basic supervisory knowledge and skills.</li> <li> Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Adept at composing and documenting notes and correspondence. Very effective at speaking professionally and persuasively to customers / individuals on the telephone, and to team members as required to give suggestions, feedback, or instructions. </li> <li> Reasoning Ability: Above-average ability to apply understanding to carry out instructions furnished in written, oral, or diagram form. Above-average ability to deal with problems involving several concrete variables in standardized situations, and to assist others in doing so. </li> <li> Computer Skills: Proficient in the use of all HireRight proprietary operating and reporting systems and available tools. Should have knowledge of MS Excel, PowerPoint and Word software; Previous experience with CRM / Case ticket logging tools and Automated Call desired; must be effective at use of the Internet </li> </ul> <h2> What do we offer </h2> In exchange for your expertise, HireRight offers an excellent employee benefit package which includes: • Medical • Dental • Vision • Paid Life/AD&amp;D Insurance • Voluntary Life Insurance • Short- &amp; Long-Term Disability • Flexible Spending Accounts • 401K • Generous Vacation and Sick Program • 10 Paid Holidays • Education Assistance Program • Business Casual Attire • Generous Referral Program • Employee Discounts and Rewards • And much more! *All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. HireRight, LLC is an Equal Opportunity Employer Minorities / Females / Veterans / Disabilities HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee. <h2>Options</h2> <a href="https://careers-hireright1.icims.com/jobs/5791/customer-service-supervisor/job?mode=apply&amp;apply=yes&amp;hashed=-1834417471" target="_blank"> Apply for this job onlineApply </a><a href="#">Share</a><a href="https://careers-hireright1.icims.com/jobs/5791/customer-service-supervisor/referral?hashed=-625948497" target="_blank"> Email this job to a friendRefer </a> Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed <a href="#"></a><a href="#"></a><a href="#"></a><a href="#"></a> <a href="https://icims.help/candidate-faq" target="_blank">Application FAQs</a>Software Powered by iCIMS <a href="http://www.icims.com/platform_help?utm_source=platform&amp;utm_medium=link&amp;utm_content=page1&amp;utm_campaign=platform%20help" target="_blank">www.icims.com</a>

HireRight

Customer Service Supervisor

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ONE Gas

Senior HR Business Partner (Hybrid)

Front Desk Supervisor II will provide direct supervision to front desk specialists. Provide coordination of front desk staff and responsibilities to ensure consistent workflows and processes. Responsible for establishing with each staff member a culture of excellence and a continuous process improvement plan for each desk in order to optimize coverage, customer service, client registration and eligibility, and EHR accurate data entry. Maximize collections on program service billing and ensure accurate and timely collection of fees. Ensure applicable policies and procedures are in place, and that staff are trained and following business practices accordingly. 1. Employee Supervision and Staffing A. Supervise and manage Front Desk staff in accordance with the agency’s policies and procedures, ethical and confidentiality standards, and applicable laws. B. Manage employees work hours and timesheets, PTO requests, coverage needs in accordance with established policies and procedures; promptly address time management concerns with employees. C. Responsible for effective and sufficient front desk coverage at all times; assign front desk floater staff accordingly as PTO, call ins, and vacancies occur. C. Plan and direct daily work of front desk staff. D. Collaborate with Manager of Front Desk Operations on staffing, onboarding, and training requirements. E. Participate in recruiting, interviewing, and hiring processes for Front Desk Specialists to fill vacancies. F. Monitor optimal and minimal staffing numbers for each front desk; collaborate with Manager of Front Desk Operations on recommendations to support staffing needs. G. Collaborate with Manager of Front Desk Operations on defining performance expectations. H. Monitor front desk processes and procedures for accuracy and timeliness. I. Address client complaints, staff complaints and resolve problems timely. J. Provide regular one on one meetings with front desk staff, coach employees, and conduct performance reviews. K. Serve as back up Front Desk Specialist if unable to fill vacancies with existing staff. L. Hold and monitor attendance of front desk staff meetings as needed to enhance communication and build camaraderie and collaborative problem-solving. 2. Employee Onboarding and Training A. With the Manager of Front Desk Operations and HR &amp; Training department, develop and ensure a comprehensive onboarding and mentoring system for Front Desk Specialist new hires. B. With the Manager of Front Desk Operations, facilitate any new hire concerns during the first 90 days of employment; Recommend any changes to the onboarding processes and trainings. C. Ensure Front Desk Specialists are adequately trained, ensuring additional trainings as needed. Ensure Front Desk Specialist Floaters are adequately cross-trained at all other assigned sites and can provide effective coverage as required. 3. EHR Responsibilities A. Trained to provide, and participate in, MyAvatar Implementation and Training Team (MITT) duties and responsibilities. B. Provide EHR functionality training for Front Desk Specialist new hires. C. Provide on-site consultation and problem solving expertise within the electronic health record system for front desk specialists, work closely with other MITT members to identify and utilize the full potential of the EHR system. D. Maximize the use of the EHR system for best customer service practice to both clients and office staff. E. Participate in all relevant EHR system training; accept and promote use of system to professional staff and assists with issues for a positive outcome. F. Protect clients’ rights by maintaining confidentiality of personal and financial information. 4. Front Desk Operations A. Provide input to Manager of Front Desk Operations regarding consistent front desk procedures and processes: • Telephone Operations • Front desk workflow • Client and public engagement • EHR and client record responsibilities • Financial operations and cash management B. Ensure phone/customer service protocols are posted and followed at all front desk stations. C. Ensure timeliness of opening all charts into EHR. D. Ensure Scheduler management: manage clinical/doctors’ schedules, review daily service flow, coordinate with program management to maximize appointment times and ensure optimal use of EHR scheduler. E. Resolve front desk concerns, problems, and coordinate interdepartmental solutions in timely manner. F. Identify and immediately communicate to Manager concerns regarding safety, customer service, client complains, and noncompliance activities of agency policies and procedures. G. Ensure maintenance of a comfortable, clean, orderly waiting room. • Ample magazine subscriptions, • Calm, appropriate atmosphere • Literature (books) and games for children and adults. • Television stations tuned to appropriate channels at appropriate volumes H. Manage and order supplies for specific programs, if applicable. I. Knowledgeable of front desk staff responsibilities so as to cover when staff absences require it. 5. Financial Operations A. Review daily financial registries; ensure submission of all forms and fees to the finance department daily. B. Ensure safety and security of all agency monies (i.e. petty cash funds and assigned agency credit cards) with highest integrity by training staff on, monitoring adherence to and personally following all established policies on front desk cash handling and reconciliation procedures. C. Monitor correct payor source assignments in the electronic system and financial status of patients. D. Ensure all services reported are captured and entered into EHR system according to protocol. Audit EHR system “End of Business Day” reports to ensure accuracy in day-to-day functions. E. Ensure that front desk staff follow processes and procedures to maximize collections. 6. Other A. Support program and administrative needs such as chart audits and interoffice mail pickup and delivery as requested. QUALIFICATIONS: Requires a high school diploma, prefer associates degree in business administration, or equivalent. Requires 3 to 5 years of supervisory experience, preferably with oversight of staff at multiple locations. Requires ability to work with the public, ability to work with agitated, mentally ill and/or substance-abusing public, ability to maintain an effective working relationship with agency employees. Ability to maintain a professional manner at all times and ability to maintain confidentiality. Ability to manage a multi-line telephone system and other communication technologies. Some knowledge of bookkeeping required. Must possess computer skills in Microsoft Office. Must possess an Oklahoma Driver License and use personal automobile for travel to locations other than primary office.

Family & Children's Services

Supervisor, Front Desk

*Starting Salary of $92K/yr plus $7K annual program premium &amp; $10K first year bonus* The Clinical Supervisor is responsible for the management of clinical staff in our adult community-based structured crisis center. The Clinical Supervisor oversees all triage screenings and assessment activities which includes identifying consumer needs, ensuring rapid access to treatment, and facilitating superior customer service. Generous benefit package including: <ul> <li>Premium medical, dental &amp; vision benefits</li> <li>Retirement Savings 403(b) plan with 6% employer match</li> <li>Life Insurance, short &amp; long-term disability benefits</li> <li>Employee assistance and wellness programs</li> <li>Student Loan repayment programs</li> <li>33 Paid days Off 1st year</li> <li>Agency-paid professional development and CEU’s</li> </ul> Requirements for this role: <ul> <li>Master’s degree in a mental health or related specialty.</li> <li>Licensed or under supervision for license as an LSCW, LPC or LMFT.</li> <li>Minimum 3-5 years clinical experience.</li> <li>Supervisory and program management experience is desirable.</li> <li>Must possess a valid driver's license, satisfactory driving record and use personal automobile to travel to locations other than primary office [Mileage reimbursement provided].</li> </ul> CCBHC Model of Care Family &amp; Children’s Services works to heal hurting and abused children, strengthen families, and provide hope and a path to recovery for those battling mental illness and addiction. You will be working in an innovative and dynamic environment using a new transformative model of care Certified Community Behavioral Health Clinic (CCBHC). This model is characterized by innovative, team-based approach and whole person care for adults and children with a range of complex mental health and substance use challenges. Utilizing multi-disciplinary teams, staff work collaboratively to provide a coordinated effort to enhance client recovery. Robust CCBHC services often result in better client outcomes and quality of care due to: <ol> <li>Increased access to care and crisis services</li> <li>Expanded traditional community mental health and substance use services.</li> <li>Added Care Coordination and physical health screening for mental health clients</li> <li>Greater access to Social Services for clients’ economic and social needs</li> <li>Increased specialized services for veterans, those most in need, and those impacted by the opioid crisis.</li> </ol> Drug Free Workplace Policy This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Possession of a medical marijuana license will not exclude any applicant [Therapist/Counselor]; however, all employees are subject to the Family &amp; Children’s Services Drug Free Workplace Policy.

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