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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The PCLS team is primarily responsible for the tracking and clearing of documentation related to collateral supporting GWIM Credit. The team reviews and is involved with various processes related to the supported collateral. In addition, the PCLS will work closely with Client and Credit Teams to clear document exceptions. Job Responsible for : <ul> <li>Collaborating with our business partners with Credit and Operations to ensure proper engagements.</li> <li>Monitors collateral/documentation exceptions reports for the receipt of trailing loan documentation.</li> <li>Actively research various internal and external applications/websites for various collateral jurisdictional documents</li> <li>Prepares Secured Based Lending documents for the addition and deletion of investment accounts.</li> <li>Partners with Credit Managers and Client Teams to resolve outstanding exceptions.</li> </ul> Required Skills: <ul> <li>Solid understanding of loan documentation required to perfect the Bank’s security possession.</li> <li>Thorough attention to detail, ability to multi-task, and ability to function independently.</li> <li>Ability to multitask and meet deadlines in a fast-paced environment.</li> <li>Strong verbal and written communication skills.</li> <li>Work effectively with business partners and clients toward a common goal.</li> <li>Strong PC skills including WORD and EXCEL</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

Post Closing Loan Specialist

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care. Job expectations include proactively connecting with clients through outbound calls and conducting consistent follow-up routines. Responsibilities: <ul> <li>Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities</li> <li>Assists, educates, and trains clients on conducting simple transactions through self-service technologies</li> <li>Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy</li> <li>Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping</li> <li>Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements</li> </ul> Skills: <ul> <li>Active Listening</li> <li>Business Acumen</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Problem Solving</li> <li>Account Management</li> <li>Client Experience Branding</li> <li>Client Management</li> <li>Client Solutions Advisory</li> <li>Relationship Building</li> <li>Business Development</li> <li>Pipeline Management</li> <li>Prospecting</li> <li>Referral Identification</li> <li>Referral Management</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Senior Banker - Bilingual Spanish Language Preferred

Job Description: The candidate would support the US Economics team in analyzing, forecasting and communicating house views. This job will involve working with large data sets, taking ownership of coverage of certain sectors of the economy, helping to run macro models and assisting senior economists in the team with research projects. The candidate will also assist in compiling regular daily and weekly reports. There will be interaction with the sales force and traders, with some time spent sitting on the trading floor to analyze economic and Federal Reserve releases. This job also requires initiative and independent judgment to proactively generate and execute research ideas, and respond to internal (sales force and traders) and external client questions and requests. Responsibilities <ul> <li>Write regular reports on economic events and their impact on the market</li> <li>Write thought pieces on broader macroeconomic issues</li> <li>Take over primary coverage of key sectors of the US economy</li> <li>Work with Senior Analysts to develop key themes</li> <li>Assist Senior Analysts in creating and updating presentation materials for client meetings and events</li> <li>Develop databases integral to different research products</li> <li>Seek out new, value-added, and/or unusual sources of information</li> <li>Leverage our robust internal data set</li> </ul> Requirements <ul> <li>PhD-level coursework in economics. PhD preferred but not required</li> <li>1-2 years of relevant work experience preferred</li> <li>Demonstrate knowledge of Econometrics</li> <li>The candidate must be able to thrive in a fast-paced and intense environment</li> <li>Strong writing and spreadsheet skills. Must be an expert at MS Excel</li> <li>Experience working with statistical packages and/or programming experience</li> <li>Must have excellent communication skills, written and verbal</li> <li>Must have strong attention to detail, ability to multi-task</li> <li>Must work well in a collaborative team environment</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Associate, US Economics, Global Research

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for servicing inquires received from Treasury clients via phone, email, or online channels regarding their treasury, cash management, card, merchant and depository products. Key responsibilities include analyzing and determining appropriate handling and resolution of requests. Job expectations include partnering with internal business partners (e.g. Sales &amp; Relationship Managers, Product Managers, Compliance and Operations) to provide resolution to client inquiries, issues, and technical support. Responsibilities: <ul> <li>Responds to client and partner requests received by email, phone, chat, or workflow system</li> <li>Performs Quality Assurance to ensure high risk processes are completed according to written procedures</li> <li>Deepens relationships with business partners and clients through quality customer service and responsiveness</li> <li>Conducts research using various bank systems to enable response to client questions and inquiries</li> </ul> Skills: <ul> <li>Analytical Thinking</li> <li>Claims Management</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Written Communications</li> <li>Account Management</li> <li>Adaptability</li> <li>Attention to Detail</li> <li>Critical Thinking</li> <li>Problem Solving</li> <li>Active Listening</li> <li>Coaching</li> <li>Collaboration</li> <li>Executive Presence</li> <li>Stakeholder Management</li> </ul> Required Background: Must be a current Year Up intern with Bank of America Shift:1st shift (United States of America) Hours Per Week: 40

Sr Service Specialist - Year Up

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for preparing and reviewing documentation in accordance with the bank's policies and procedures to facilitate closings with the client and ensure lien perfection. Key responsibilities include working on highly complex documentation, supporting Loan Administrators with their primary responsibilities, and assisting the Market Leader in directing workflow and performing quality assurance. Job expectations include working with company vendors, legal counsel, line partners, and clients to ensure world class documentation accuracy. Responsibilities: <ul> <li>Ensures that loan documentation and lien perfection meets bank policies and procedures and that work products are delivered in an accurately and timely manner</li> <li>Leads documentation, due diligence and collateral perfection, and monitoring of loan documentation for a specific market segment</li> <li>Reviews documents for accuracy, timely delivery, and necessary research requirements to ensure documentation reflects the appropriate transactional information and elimination of controllable rework</li> <li>Reviews the loan approval and loan documents prepared by counsel to ensure consistency and adherence to requirements</li> <li>Designs a robust filing and organizational process to assist in completing primary financial booking and initial loan funding</li> <li>Works closely with Client Managers, Credit and Portfolio Officers, agency management, internal and external legal counsel, and many internal operational support units to ensure seamless execution of transactions</li> </ul> Required Skills: <ul> <li>2+ years of experience with commercial lending</li> <li>Familiarity with commercial credit or commercial loan terminology</li> <li>Experience with reading, interpreting, and analyzing complex legal documentation such as credit agreements, and amendments</li> <li>Highly organized, proactive, and able to plan, prioritize and manage deliverables</li> <li>Strong written and verbal communication skills; able to target messaging to different audiences</li> <li>Effective problem-solving skills</li> <li>Proficient computer skills, including Windows, Excel, Word, and Outlook</li> <li>Can work independently while balancing early escalation to ensure seamless closing</li> <li>Adapts well to a quickly evolving environment</li> </ul> Desired Skills: <ul> <li>Finance, accounting, or mathematical background</li> <li>Experience with LoanIQ </li> <li>Bachelor’s degree or equivalent loan administration experience</li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Business Acumen</li> <li>Customer and Client Focus</li> <li>Due Diligence</li> <li>Prioritization</li> <li>Adaptability</li> <li>Data Collection and Entry</li> <li>Oral Communications</li> <li>Research</li> <li>Written Communications</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Document Administrator III

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! The role of the Monitoring Engineer is to provide engineering services to support the evolution of the Monitoring toolset. The work is always in alignment to the current and approved architectural, roadmaps, technology standards and templates, governance and change management policies set forth by the firm. Following established written procedures, guidelines and techniques, develops, enhances, tests, supports, maintains, and debugs software applications that support business units or support functions. Individual contributor role; fully competent to work under general direction on the most complex projects, often on multiple phases, and seeks guidance and direction from more senior associates or manager, as needed. Working knowledge of business or function for which application is designed. Often responsible for the completion of a phase of a project. Responsibilities: <ul> <li>Implement and maintain a scalable and reliable fault and configuration management platform, resulting in improved system performance and reduced downtime</li> <li>Collaborate with key stakeholders to assess current infrastructure and identify opportunities for optimization and improved system resilience</li> <li>Assist with Audit deliverables for Network Toolset</li> <li>Work with vendors to enhance their respective tools to meet new customer/security requirements</li> <li>Develop integrations for the various Network Tools</li> <li>Identify gaps in current systems and processes and recommend appropriate solutions</li> <li>Develop detailed documentation including process flows, use cases, and technical designs</li> <li>Ensure compliance with security and governance standards</li> </ul> Required Qualifications: <ul> <li>10+ years of experience in Networks or System Tools Engineering</li> <li>Strong knowledge of system and networking concepts​</li> <li>Experience in deploying Network Management tools, such as Netcool Omnibus, Netcool Impact, Network Manager, SevONE, Forward Networks in high-availability environments</li> <li>Configuration of Network discovery across multi-region environment</li> <li>Functional knowledge of Network components such as switches, routers, firewalls, proxies, load balancers etc. Understanding of inter-dependencies of various network components</li> <li>Experience working with networking protocols such as BGP/OSPF/IS-IS, IPv4/IPv6, MPLS, VLAN, VXLAN, etc</li> <li>Linux/Unix Server Administration​</li> </ul> Desired Qualifications: <ul> <li>Bachelor's degree in engineering, computer science, related field and or technical training</li> <li>Self-starter, self-directed and shows initiative</li> <li>Focused on execution, delivery, and commitment to dates</li> <li>Skills in Scripting desired; Python, Ansible, Shell, JavaScript</li> <li>Familiarity with the Software Development Life Cycle (SDLC) process and Agile Project delivery</li> <li>Sound engineering foundation with network and systems troubleshooting skills</li> <li>Working knowledge of Active Directory</li> <li>Can tie strategy and actions to business impact and results</li> <li>Demonstrates ownership: Is accountable and can hold others accountable (professionally)</li> <li>Strong written and verbal communications skills. Ability to communicate and influence upward as well as laterally</li> <li>Organized and detail oriented; must have a strong technical acumen</li> <li>Ability to partner with others for the good of the initiative</li> <li>Experience in various Fault Monitoring and Configuration Management tooling vendors including but not limited to IBM, SevONE, Forward Networks, SPLUNK, as well as equipment manufacturers such as Cisco, Aruba, Cloudgenix, Fortinet</li> <li>Financial services (Insurance, Banking, Investment banking)</li> </ul> Skills: <ul> <li>Analytical Thinking</li> <li>Production Support</li> <li>DevOps Practices</li> <li>Solution Design</li> <li>Collaboration</li> <li>Innovative Thinking</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Tools Engineer

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services (GBS) delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* Global Markets Business Finance &amp; Control (BF&amp;C) is a division of Global Banking &amp; Markets (GBAM) Finance responsible for the production and independent validation of Global Markets' profit and loss and balance sheet. In this regard, BF&amp;C will ensure, inter alia, that accounting policies are correctly and consistently applied, and that trading portfolios are appropriately valued. The team prepares and reports P&amp;L and balance sheet to the business and ensures the accuracy and integrity of the general ledger. We are responsible for daily service delivery and ensuring effective controls, transparent management information and becoming a center of excellence delivering process simplification and efficiencies. We work closely with front office, middle office, traders and valuation control teams to drive the control agenda across the business. Job Description* Global Markets Business Finance &amp; Control (BF&amp;C) seeks to provide a support service with particular focus on the relationship between trading risk positions and P&amp;L components. We are looking to recruit an individual to work in the P&amp;L production area covering the Global Rates Trading desks. The candidate’s main responsibility will be to produce and deliver the daily P&amp;L to front office, providing a high standard of analysis and explanation around any issues faced and daily revenue drivers. The candidate will therefore have considerable interaction with the respective Front Office, Middle Office, and Finance and Trade Capture teams so good communication and time management skills are an essential requirement for this job. Primary products covered will include Fixed Income, Money markets, interest rate derivatives, FX derivatives. Responsibilities* <ul> <li>Perform Production and Reporting of daily P&amp;L and balance sheet to Front Office &amp; Senior Management.</li> <li>Perform Reconciliation of actual P&amp;L with trader estimates and review flash/actual variance analysis.</li> <li>Work closely with the trading desks on position, P&amp;L or other issues on an ad-hoc basis.</li> <li>Review Front-to-Back analysis &amp; reconciliations of front office P&amp;L and Balance Sheet to firm sub-ledgers,</li> <li>Assist with execution of month-end controls ensuring management vs financial P&amp;L variances are within thresholds</li> <li>Analyze traders’ risk positions and understand and apply the Greeks (Delta, Vega Gamma) vs daily market moves.</li> <li>Control books, cost center and Business Units for line of business</li> <li>Liaise with various business partners such as Technology, Market Risk, Credit Risk, Operations and Finance to resolve issues / queries.</li> <li>Develop, standardize &amp; continuous improvement of existing processes &amp; workflow.</li> <li>Monitor Testing/UAT for existing or new systems</li> <li>Remediation of issues in an autonomous yet timely manner considering the principles of control and the need to mitigate operational risk</li> <li>Optimize Operational Excellence – act as innovator and change catalyst to drive process redesign and realize efficiency across the platform</li> <li>Manage and drive risk disciplines and internal controls to deliver the best outcomes for our clients and shareholders</li> <li>Be pro-active and engage control partners/ technology to identify and mitigate operational risks</li> <li>Build a culture and process to identify, mitigate, and control operational risk.</li> </ul> Requirements* Education* Qualified Chartered Accountant/CPA /CFA / MBA from Tier I/II institute with relevant experience in Product Control or Global Markets environment and organization of similar scale with US GAAP, IFRS, IAS reporting framework with an interest and aptitude for derivative products Certifications If Any • CFA / FRM certified candidates would be preferred • Advanced education and/or enhanced technical qualifications are a plus Experience Range* 4 to 6 years with at least 3+ years’ experience in Global Markets Foundational skills* <ul> <li>Should have good understanding of financial markets, Derivatives &amp; structured notes-their hedging, funding, credit risk etc.</li> <li>Line experience coupled with a demonstrated ability to lead technology-based change.</li> <li>Proven experience of providing thought leadership to overcome challenges and lead without direct authority, excellent skills with an ability to manage the group of fast paced team supporting multiple business verticals.</li> <li>Strong verbal and written communication skills, and the personal ability to collaborate, operate, and communicate effectively with a culturally diverse group of peers and colleagues.</li> <li>Has the gravity to interact at all levels of management to support resolution of complex business issues.</li> <li>Demonstrated ability to work in a globally matrixes and significantly multi-geography, multi-cultural offshore service delivery environment.</li> <li>A convincing executive presence which conveys composure and confidence in all situations, the credibility and stature to carry stakeholders through influence rather than via the hierarchy.</li> <li>Individual should have the resilience to handle internal pressures and conflicts in dealing with multiple stakeholders.</li> </ul> Desired skills <ul> <li>Alteryx / Python / Tableau knowledge would be an added advantage.</li> <li>Must be proactive and be a highly motivated self-starter</li> <li>Effective communication skills with English proficiency</li> <li>Demonstrated ability to work in a high pressure environment</li> <li>Takes initiative and challenges existing processes and procedures in a proactive manner</li> <li>Strong team player</li> <li>Ability to analyze issues independently and derive solutions</li> <li>Analytical skills</li> <li>Inherent sense of principles of control through experience and sound judgment</li> <li>Reliability</li> </ul> Work Timings* 12:30 PM IST to 9:30 PM IST Job Location* Gurugram/ Hydera

Manager

Job Description: Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. Job Description: This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients. Responsibilities: <ul> <li>Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings</li> <li>Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests</li> <li>Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk</li> <li>Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA</li> <li>Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset</li> </ul> Skills: <ul> <li>Account Management</li> <li>Client Management</li> <li>Customer and Client Focus</li> <li>Issue Management</li> <li>Oral Communications</li> <li>Business Development</li> <li>Client Solutions Advisory</li> <li>Pipeline Management</li> <li>Prioritization</li> <li>Administrative Services</li> <li>Emotional Intelligence</li> <li>Referral Identification</li> <li>Written Communications</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 37.5

Private Wealth Client Associate

Job Description: Job Description Job Title: Sr Cyber Incident Response Manager, Global Information Security Corp Title: Vice President Location: Chester Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Location Overview: Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee. Role Description: Cyber Incident Response and Management is part of the Cyber Response &amp; Recovery Team who provide a globally coordinated and managed response capability for information security events and incidents that may impact the confidentiality, integrity, and/or availability of the Bank’s information and information systems or has privacy implications. The role of the Senior Incident Manager is to coordinate the response and recovery activities from information security incidents. This includes collaboration with appropriate response, assist with determining the root cause of incidents and work with stakeholders and responsible parties to remediate any identified control gaps or failures; Escalate issues to management in a timely manner with appropriate information regarding severity, exposure, and action items; this role requires critical thinking and investigative mindset coupled effective written, and verbal communication skills. This is a senior role with high visibility at the global level including interacting with and providing direct updates to executives and senior leadership stakeholders. A Senior Incident Manager provides their knowledge and expertise in incident response to lead, mentor, and challenge associates on the team. The team conducts 24/7 follow-the-sun (FTS) operations which you will work closely with AMRS and APAC regions. Responsibilities: <ul> <li>Establish oversight of information security events and cyber incidents and communicate analysis, containment, and remediation efforts to all business partners.</li> <li>Lead more junior incident managers to evaluate, communicate, and contain cyber security incidents while collaborating with other security teams, technology organizations, and line of business partners.</li> <li>Cyber incident response and recovery plans will be available to use and should be maintained by the team. Any issues that require management escalation will be expected to be completed in a timely manner including all appropriate information in relation to risk and action times.</li> <li>The Cyber Incident Manager will provide status updates and post-incident findings for executives and stakeholders in non-technical terms encompassing risk, impact, likelihood, containment and remediation activities and threat actors.</li> <li>Risk management including briefing and recommending actions to executive leadership within Global Information Security and other business partners on events and incidents.</li> <li>The incident manager is part of a global 24/7/365 follow-the-sun rotation and there is a requirement to work 3-5 weekends per year in an on-call basis as a primary contact. There will also be a requirement to cover holidays for APAC and AMRS regions.</li> </ul> What we are looking for: <ul> <li>Proven experience handling Information Security related events and incidents</li> <li>Experience in an operations focused role with an emphasis on cyber incident response</li> <li>Demonstrable experience in the coordination of containment activities related to cyber security incidents.</li> <li>Familiarity with security vulnerabilities exploits and APT tools, techniques, and procedures.</li> <li>Familiarity with network security vulnerabilities, exploits, malware, and digital forensics desirable</li> <li>An excellent verbal and written communicator who can adapt to their audience.</li> <li>Decisive and can make difficult decisions in what can be a high-pressure environment.</li> <li>Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results.</li> <li>Able to handle multiple competing priorities in a fast-paced environment and act without causing an undue delay.</li> <li>Supportive and can work well as part of a team as well as independently.</li> <li>Ability to remain calm under pressure.</li> <li>Ability to work in a strong team-orientated environment with a sense of urgency and resilience.</li> <li>Must be able to think outside the box and develop solutions to accomplish seemingly impossible tasks whilst remaining risk and objective focused, with an investigative mindset.</li> <li>Ability to quickly understand and navigate a large organization.</li> <li>Security+ or equivalent certification</li> <li>GCIH or equivalent certification required within six months of employment.</li> <li>Benefits of working at Bank of America:</li> </ul> UK <ul> <li>Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.</li> <li>Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.</li> <li>20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum</li> <li>The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.</li> <li>Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.</li> <li>Access to an Employee Assistance Program for confidential support and help for everyday matters.</li> <li>Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.</li> <li>Opportunity to access our Arts &amp; Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.</li> <li>Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.</li> </ul> Bank of America: Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Info Security Incident Mgmt Specialist

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively. Responsibilities: <ul> <li>Operates as a back up financial center leader within a market</li> <li>Manages client traffic, engaging and appropriately routing clients, and fostering client retention</li> <li>Manages business results through formalized management routines and coaching</li> <li>Creates a world class client experience environment</li> <li>Manages market-level initiative prescribed by market leaders</li> <li>Drives operational excellence</li> </ul> Required Qualifications: <ul> <li>1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a diverse work team</li> <li>Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals</li> <li>Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction</li> <li>Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability</li> <li>Proven record of balancing risk and making sound decisions while achieving business goals</li> <li>Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service</li> <li>Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results</li> <li>Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills</li> <li>Proficiency in computer skills and professional programs (for example, Microsoft Office)</li> <li>Availability to work weekends and/or extended hours as required to run the business</li> <li>Must be able to travel to any financial center within the defined market</li> </ul> Desired Qualifications: <ul> <li>1+ years of management experience including hiring, coaching and developing direct reports</li> <li>Experience in the following industries: Consumer banking/financial services, mortgage, retail and/or hospitality</li> <li>Bachelor’s Degree in related field</li> <li>Bilingual (fluent verbal and written)​​</li> </ul> Skills: <ul> <li>Coaching</li> <li>Customer Service Management</li> <li>Customer and Client Focus</li> <li>Performance Management</li> <li>Talent Development</li> <li>Business Operations Management</li> <li>Recruiting</li> <li>Result Orientation</li> <li>Risk Management</li> <li>Sales Performance Management</li> <li>Inclusive Leadership</li> <li>Leadership Development</li> <li>Prioritization</li> <li>Problem Solving</li> <li>Referral Management</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

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