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<h1>Sr. Readiness Manager, Customer Success</h1> <a href="https://globalcareers-atlassian.icims.com/jobs/15886/sr.-readiness-manager%2c-customer-success/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your Future Team At Atlassian, our Customer Success Enablement team is a dynamic blend of creativity and data-driven insights, designed to empower our post-sales teams to deliver exceptional customer experiences. As a Senior Customer Success Readiness Manager, you'll be an integral part of this team, reporting to the Manager of Sales &amp; Success Readiness. You'll act as a strategic partner, content creator, program owner, and mentor, driving behavioral change to benefit both our business and our customers. Our team excels in designing learning programs, creating e-learnings, async content and training sessions, and supporting transformative initiatives to boost customer satisfaction and retention. What You'll Do <ul> <li>Lead strategic enablement activities to ensure our Customer Success teams master the necessary knowledge, tools, and assets to enhance customer relationships with Atlassian solutions.</li> <li>Develop and oversee engaging learning sessions and training content, working closely with cross-functional teams such as Product, Marketing, Sales, and Customer Support.</li> <li>Identify learning needs and design tailored training sessions, incorporating diverse activities and techniques to enhance the learning experience.</li> <li>Contextualize and refine product and marketing messages to align with customer success strategies.</li> <li>Design dynamic project roadmaps focused on improving customer outcomes, selecting suitable methodologies and developing contingency plans.</li> <li>Collaborate with Customer Success Leadership to foster a coaching culture, improving engagement across Customer Success Managers, Global Renewals, and Advisory Services teams.</li> <li>Utilize tools like Salesforce, Gainsight, and Highspot to align enablement with product updates, customer campaigns, and events.</li> <li>Uphold and share Atlassian's core values across the organization.</li> </ul> Background Experience &amp; Competencies <ul> <li> Experience: A minimum of 5 years in customer-focused roles, including customer success training or support, with at least 2 years in enablement or training at a B2B enterprise tech company. <ul> <li>Proven track record of enhancing customer satisfaction, retention rates, and overall customer experience.</li> <li>Experience in managing customer relationships and achieving retention, growth, and profitability goals.</li> </ul> </li> <li>Skills: Mastery of excellent communication, project planning, and strategic sales planning. Proficiency with tools like Salesforce, Gainsight, and other relevant platforms.</li> <li>Behaviors: Collaborative, customer-centric, data-driven, and goal-oriented, with a strong ability to build cross-functional relationships.</li> <li>Knowledge: Deep understanding of organizational offerings, industry segments, customer lifecycle methodology, and success technologies.</li> <li>Education: Bachelor’s degree required; Master’s degree or equivalent is a plus.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $150,300 - $200,400 Zone B: $135,300 - $180,400 Zone C: $124,700 - $166,300 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/15886/sr.-readiness-manager%2c-customer-success/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Sr. Readiness Manager, Customer Success

<h1>Lead Principal Developer Solutions Consultant</h1> <a href="https://globalcareers-atlassian.icims.com/jobs/16061/lead-principal-developer-solutions-consultant/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. At Atlassian, we are on a mission to unleash the potential of every team. We are looking for a highly skilled and experienced Principal Developer Solutions Consultant. In this role, you will be a key player in designing, developing, and implementing advanced AI solutions using Atlassian's Forge platform and Rovo, a key component of Atlassian's Central AI initiative. You will act as a consultant, guiding our key customers and internal teams on the solution development and design of AI agents, designed to enhance team workflows by automating repetitive tasks and providing intelligent insights to their organization and key stakeholders. Your role is pivotal, stretching beyond these tasks and ensuring AI's transformative potential is realized across our offerings. Since this is an emerging motion with our customers, you’ll also be charged (as a team) with developing and iterating on the framework to communicate the potential and limitations of Agents and . A key measure of success will be executing tailored demos and proof of concepts with customers and, in collaboration with solution engineering and Sales leadership, building a handoff, qualification and prioritization process. Key Responsibilities: <ul> <li>Solution Design: Lead the solution design and architecture of complex AI solutions using the Forge platform. Define the technical roadmap and ensure alignment with business objectives.</li> <li>Development: Develop and deploy sophisticated Rovo agents tailored to specific client needs. Utilize Forge modules such as <code>ai:agent</code> and <code>ai:action</code> to create intelligent and responsive agents.</li> <li>Consultation: Act as a trusted advisor to clients and internal teams, providing expert guidance on AI integration, best practices, and innovative solutions.</li> <li>Customization: Customize and extend Rovo agents to perform specialized tasks, integrate with third-party APIs, and utilize advanced Forge features.</li> <li>Project Management: Oversee the end-to-end project lifecycle, from requirements gathering and solution design to development, testing, and deployment.</li> <li>Collaboration: Work closely with cross-functional teams, including product managers, designers, and other developers, to ensure successful project delivery.</li> <li>Mentorship: Mentor and guide junior developers, fostering a culture of continuous learning and improvement.</li> <li>Innovation: Stay abreast of the latest advancements in AI and Forge development, and proactively explore new opportunities to enhance our solutions.</li> </ul> Qualifications: <ul> <li>Experience: Extensive experience in developing applications using Atlassian Forge or similar platforms. Proven track record of delivering complex AI solutions.</li> <li>AI Expertise: Deep understanding of AI concepts, including natural language processing, machine learning, data analytics and prompt engineering to garner consistant results from AI Solutions.</li> <li>Technical Skills: Proficiency in programming languages such as JavaScript, TypeScript, or Python. Strong experience with API integration and cloud services.</li> <li>Problem-Solving: Exceptional problem-solving skills and willingness to solve ambiguous and complex problems, as well as the ability to navigate through uncertain situations, break down complex challenges into manageable components, and develop innovative solutions for our customers.</li> <li>Nail &amp; Scale: Familiar with piloting approaches to make fast progress and ultimately designing for scale across a global field organization.</li> <li>Customer First Mindset: Oriented for testing approaches directly with customers with a keen appreciation for customer problems.</li> <li>Communication: Excellent communication skills, both written and verbal, with the ability to convey technical concepts to diverse audiences.</li> <li>Leadership: Demonstrated leadership abilities, with experience in project management and team mentorship.</li> </ul> Preferred Qualifications: <ul> <li>Atlassian Products: In-depth knowledge of Atlassian products like Jira, Confluence, and JSM.</li> <li>Engineering Leadership &amp; Developer Experience: Experience with guiding Developer teams and Engineering leadership on how to build on and customize the Atlassian platform.</li> <li>Forge Modules: Expertise in Forge modules such as <code>ai:agent</code> and <code>ai:action</code>.</li> <li>AI Ethics: Strong understanding of ethical considerations in AI development and deployment.</li> <li>Consulting Experience: Previous experience in a consulting role, with a proven ability to manage client relationships and deliver tailored solutions.</li> <li>Communication Skills: Ability to communicate and explain data science concepts to diverse audiences, craft a compelling story</li> <li>Technical Skills: Background in SaaS based-architectures, integration methods, and security considerations</li> <li>Expertise in Python or Java with and the ability to write performant production-quality code, familiarity with SQL, knowledge of Spark and cloud data environments (e.g. AWS, Databricks)</li> <li>Identifying customer business challenges; providing insights that help decision-makers discover opportunities and the value of addressing them with Atlassian’s Cloud solutions to achieve better long-term results.</li> <li>Ensure the voice of the customer is represented inside of Atlassian, contributing direct and actionable feedback to both internal Product teams in their specific solution area(s)</li> <li>Collaborate with cross-functional teams across Sales and GTM teams, CSS, Channel and other internal and external Partner teams to support the client, identify and promote new and expansion opportunities, and drive success.</li> <li>Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $246k - $295k Zone B: $221k - $265k Zone C: $204k - $245k This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/16061/lead-principal-developer-solutions-consultant/job?mode=apply" target="_blank">Apply for this job</a>

Lead Principal Developer Solutions Consultant

<h1>Senior Manager, Data Science</h1> <a href="https://globalcareers-atlassian.icims.com/jobs/15935/senior-manager%2c-data-science/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian As a Senior Manager,Data Science in CSS, you will lead a team of data scientists to drive transformative changes through ML / AI solutions for Customer Support. You will be a strategic partner to senior business leaders, identifying opportunities and solving complex business problems. Your role will involve building AI/ ML strategies, providing insights, and ensuring the delivery of high-quality outcomes. The perfect candidate will be a seasoned people leader with a background in applied AI, data science or a related quantitative field. You have strong business acumen, you are comfortable with ambiguity and complexity, and you have experience working with senior leaders and cross functional teams. You are a self-starter, a strategic thinker, a data-driven problem solver, and a humble learner. You have demonstrated success in using data science to drive understanding, progression, and decision making for large organizations. <h3>Responsibilities:</h3> <ul> <li>Team Leadership: Lead, and develop a team of data scientists, ML Engineers and Software Engineers with strong technical skills and business acumen.</li> <li>Strategic Partnership: Collaborate with senior leaders to identify business opportunities and bring innovation to these opportunities through the lens of AI / ML.</li> <li>Cross-Functional Collaboration: Work with cross-functional teams to drive initiatives and ensure impactful results. Be comfortable with ambiguity and ready to jump in to help drive initiatives to completion.</li> <li>AI / ML Strategy: Be a thought leader in building AI/ML strategies, thinking of scalable and iterable solutions.</li> <li>Data Science Solutions: Develop data science solutions and work with peer teams to measure their impact on business outcomes, define metrics that measure success and communicate the outcome to the business.</li> <li>Communication: Effectively communicate complex ideas in simple terms and advocate for the team's work, working with many stakeholders that may not have technical backgrounds.</li> </ul> <h3>Qualifications:</h3> <ul> <li>Experience: 10+ years in data science, with 5+ years in people management.</li> <li>Leadership: Proven success in hiring, managing, and growing a global team, working with business partners and leading and developing a technical strategy. Manager of managers.</li> <li>Business Acumen: Strong strategic thinking and ability to navigate complexity and ambiguity.</li> <li>Technical Skills: Expertise in statistics, modeling, SQL, R/Python, and data instrumentation.</li> <li>Communication: Strong skills in data storytelling for non-technical audiences.</li> <li>Project Management: Experience in roadmap planning, sprint planning, and stakeholder engagement.</li> </ul> It's great, but not required, if you have: <ul> <li>Experience in B2B, customer support, customer success</li> <li>Experience managing of managers</li> <li>Experience with large data sets and distributed computing</li> <li>Experience in using Jira, Confluence to manage and share team's work</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $201,300 - $268,400 Zone B: $181,200 - $241,600 Zone C: $167,100 - $222,800 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/15935/senior-manager%2c-data-science/job?mode=apply" target="_blank">Apply for this job</a>

Senior Manager, Data Science

<h1>Senior Solutions Engineer (Pre-Sales Engineer) - German Speaking</h1> <a href="https://globalcareers-atlassian.icims.com/jobs/15583/senior-solutions-engineer-%28pre-sales-engineer%29---german-speaking/job?mode=apply" target="_blank">Apply for this job</a> Atlassian is looking for a Pre-Sales Solutions Engineer for our German market within our enterprise business who’s passionate about being a product expert in the sales cycle, solving our enterprise customer’s hardest business problems with our products and solutions, and helping close our enterprise deals. Interested? Read on! <h4>In This Job, You Will:</h4> <ul> <li>partner with direct sales, partners and larger account teams on Fortune 500 customers, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory</li> <li>participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be</li> <li>probe for and identify additional opportunities for cross-product/solution expansion</li> <li>investigate, discover, and assess client pain points</li> </ul> <ul> <li>Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working</li> <li>have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams</li> <li>Lead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio</li> <li>Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision</li> </ul> <ul> <li>Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together</li> <li>Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management</li> <li>Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress</li> </ul> <h4>About You:</h4> We’re looking for a dynamic team member with a go-getter attitude who will both learn from and teach our passionate and growing organization. On paper, you have 5+ years of experience interacting with enterprise customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done. If you’re looking to be a cog in the system, this job isn’t for you. You’ve got a customer-centric mindset, with a proven track record in building executive relationships with customers and rally the internal teams to collaborate across the company to meet our customers needs. You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions. You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences. You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful. You’re fluent in German and English. <h4>More about our team</h4> You’ll be working alongside a globally distributed SE team, speaking with Global 2000 companies every day, and collaborating closely with our sales teams to provide an enterprise experience to our customers. We're a get s#!% done distributed team, built on Atlassian's core values. If this sounds like how you want to work, then we’re excited at the opportunity to have you join the team and help our company grow and change for the better. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/15583/senior-solutions-engineer-%28pre-sales-engineer%29---german-speaking/job?mode=apply" target="_blank">Apply for this job</a>

Senior Solutions Engineer (Pre-Sales Engineer) - German Speaking

<h1>Principal Recruiter (Technology Hiring)</h1> <a href="https://careers-apac-atlassian.icims.com/jobs/15997/principal-recruiter-%28technology-hiring%29/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Here at Atlassian we're growing our footprint. We are looking for a Principal Recruiter to join our India R&amp;D Recruiting team and be part of the journey! You'll have responsibility for all parts of the recruitment lifecycle, including driving candidate pipelines, branding the company as an employer of choice and guiding hiring manager relationships. You are someone who thrives in a dynamic, sometimes ambiguous environment and enjoy sourcing, engaging and hiring the best talent in the market. You are someone who isn't happy doing things the way they've always been done, but instead promotes innovation, and uses experience to drive programs of work to produce results What you'll do <ul> <li>Be a partner to senior hiring leaders and support them hire best in class talent in technology.</li> <li>Partner with other Recruiters and Recruiting Leaders to bring a holistic hiring picture to the leaders you support.</li> <li>Influence recruitment strategy by using market data and other metrics to create a narrative and educate hiring leaders on best practices, process and opportunity areas.</li> <li>Identify opportunity areas and create scalable solutions that will improve the broader Recruiting team. This will be achieved with the right level of collaboration and reporting rituals to TA leadership and cross functional teams.</li> <li>Contribute/lead programs that help us drive innovations in our recruiting organisation.</li> </ul> On your first day, we'll expect you to have: <ul> <li>At least 8 years of experience as a technology recruiter. This should include at least 5 years of experience hiring for global software organisation as a in-house recruiter.</li> <li>Excellent communication skills which help you collaborate seamlessly across functions.</li> <li>Corporate recruiting experience within the technology sector.</li> <li>A background in the software industry and a strong understanding of the competitive landscape today for software recruiting in India.</li> <li>The ability to manage large candidate pipelines across crafts while maintaining a high-quality experience.</li> <li>Experience partnering with senior leaders across various functions through complex sourcing and hiring processes.</li> <li>You have a consultative approach with hiring manager communities, with an appetite for influencing win/win outcomes through data, market insights, and creative ideas.</li> <li>A focus on building balanced teams. Atlassian places huge value in making our TEAM a place where everyone can be themselves. You will help drive that.</li> <li>Comfortable acting as the face of Atlassian, showcasing our values and opportunities to internal and external candidates.</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-apac-atlassian.icims.com/jobs/15997/principal-recruiter-%28technology-hiring%29/job?mode=apply" target="_blank">Apply for this job</a>

Principal Recuiter

<h1>Senior Technical Support Engineer, Confluence Cloud</h1> <a href="https://careers-americas.icims.com/jobs/14019/senior-technical-support-engineer%2c-confluence-cloud/job?mode=apply" target="_blank">Apply for this job</a> The Senior Support Engineer (Cloud) provides support to Atlassian product users via email, improving customer experience through preventative projects, technical mentoring, escalation point for support engineers, and troubleshooting. Requires working experience with team members from different support centers. Must work relevant business hours (AMER). You will report to the Manager of the Support team. What's in it for you? <ul> <li>The entire Atlassian team has created a unique business environment -- one of energy, creativity, and collaboration.</li> <li>The atmosphere is fun, casual, and inviting, in keeping with Atlassian's roots as a successful start up.</li> <li>Be the primary contact for local escalation management for the expertise acquired within a product domain.</li> <li>Senior Support Engineer owns Internal and Developer Escalations driving points of friction to resolution, making sure the customer experience is protected.</li> <li>You use your operational experience to identify trends, bring team tactics and contribute to continuous improvement programs.</li> <li>You are a role model of Atlassian values, shaping and inspiring people around them.</li> <li>Provide technical leadership and mentoring for Support Engineers</li> <li>Resolve customer issues involving code error diagnosis, debugging, validation, and root cause analysis</li> <li>Communication to customer base through necessary means to resolve application issues</li> <li>Help replication and debugging of issues to verify product related bugs</li> <li>Create and curate knowledge-base articles and documentation to help customers self serve</li> </ul> Technical Skills: <ul> <li>Web technologies / Networking</li> <li>SQL</li> <li>Cloud technologies</li> <li>Authentication technology and services (SSO, IdPs, SAML, Oauth).</li> <li>Authorization (access controls, roles, permission) models</li> <li>Scripting / Linux</li> <li>7+ years of experience in Technical Support, Software Services, and system administration for a large end-user community</li> <li>2+ years of experience supporting Enterprise customers</li> <li>Experience with database skills - any expertise to write and update SQL queries</li> <li>Experience with OAuth based authentication, SSL and fair understanding of other authentication mechanisms such SSO/SAML.</li> <li>Experience with APIs and REST calls.</li> <li>An understanding of Network terminologies such as MIB, SNMP, LAN, WAN, TCP/IP, OSI, NAT, DHCP &amp; DNS.</li> <li>Familiarity with Cloud technologies - experience with Atlassian Access and Confluence</li> <li>Experience understanding and supporting Java apps, especially the JVM components</li> <li>Track record deescalating difficult situations with customers, while between tickets and mentoring your team</li> <li>Experience assisting/mentoring other support engineers to grow their technical and troubleshooting skills</li> <li>Support customers over email, phone, and screen-shares.</li> </ul> <a href="https://careers-americas.icims.com/jobs/14019/senior-technical-support-engineer%2c-confluence-cloud/job?mode=apply" target="_blank">Apply for this job</a>

Senior Technical Support Engineer, Confluence Cloud

<h1>Principal Solutions Engineer, Strategic</h1> <a href="https://careers-americas.icims.com/jobs/15574/principal-solutions-engineer%2c-strategic/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian is looking for a Pre-Sales Solutions Engineer for our strategic business who is passionate about being a product expert in the sales cycle, solving our customers' hardest business problems with our products and solutions, and helping close our enterprise deals. Interested? Read on! In This Job, You Will: <ul> <li>Partner with sales teams, partners and larger account teams on transformation deals in large, global accounts with multi-million dollar spend thresholds</li> <li>Engage and build relationships with customers at the C-level and other executive levels, driving to long-standing relationships across the organization</li> <li>participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be</li> <li>Probe for and identify additional opportunities for cross-product/solution expansion</li> <li>investigate, discover, and assess client pain points</li> </ul> <ul> <li>Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working</li> <li>have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams</li> <li>Lead compelling value-based demonstrations, both standard and customized</li> <li>Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision</li> </ul> <ul> <li>Proactively forge strong partnerships with your aligned strategic account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together</li> <li>Help lead cross-functional teams to best support the customer and march toward the same goals</li> <li>Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management</li> <li>Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress</li> </ul> About You: We’re looking for a dynamic team member with a go-getter attitude who will both learn from and teach our passionate and growing organization. On paper, you have 8+ years of experience interacting with Fortune 100 customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level senior audiences, and heavy experience with the C-suite. You’ve got unmatched agility to do what it takes to get the job done and rally the internal teams to do the same. That’s not my job isn’t something you’ll hear on this team - if you’re looking to be a cog in the system, this job isn’t for you. You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions. You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences. You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful. More about our team You’ll be working alongside a globally distributed SE team, guiding and influencing our customers every day, and collaborating closely with our sales teams to close business. We're a get s#!% done distributed team, built on Atlassian's core values. If this sounds like how you want to work, then we’re excited at the opportunity to have you join the team and help our company grow and change for the better. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $180,900 - $241,200 Zone B: $176,900 - $235,800 Zone C: $163,100 - $217,500 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15574/principal-solutions-engineer%2c-strategic/job?mode=apply" target="_blank">Apply for this job</a>

Principal Solutions Engineer, Strategic

<h1>Principal Trust Analyst (US Public Sector), Trust Engagement</h1> <a href="https://careers-americas.icims.com/jobs/15327/principal-trust-analyst-%28us-public-sector%29%2c-trust-engagement/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. This is a remote position. To help our teams work together effectively, this role requires you to be located in US timezones. <h3>Your future team</h3> The Trust Engagement team is a globally distributed team of risk professionals that help our customers to perform risk assessments they require to trust our company and products. We are a focused group committed to ensuring that customers trust our on-premise Products and their data in our Cloud Products. We value diverse thinking and creativity, so we can support each other and do interesting things. You will work with the whole Atlassian team to improve our Trust Program and story. Atlassian is rapidly growing our Trust Engagement team and we need experienced and motivated people to help us meet our goals. As a Principal Trust Analyst, you will drive the growth and expansion of how we promote customer trust. <h3>What you'll do</h3> You will oversee the team's interactions with Trust &amp; Security, Compliance, Privacy, Legal, Operational, and SRE teams, Internal IT, Field Operations, Customer Support, and Go-To-Market Teams. Your primary focus will be on enhancing Trust &amp; Security practices, driving strategic enhancements to our internal processes and controls, influencing security and compliance product features, and strengthening customer engagement. You will never have a dull moment as you enable our customers' Trust in Atlassian by understanding and meeting a wide range of customers current and future expectations as it relates to trust in both on-premise and SaaS products. In this role, you will: <ul> <li>Represent Atlassian with our Public Sector &amp; Enterprise customers to remove trust as a blocker for customer acquisition, customer migration, and long-term customer retention;</li> <li>Be accountable for engaging in a variety of Atlassian public sector customer-facing initiatives. Your primary focus will involve helping our customers gain an understanding of Atlassian’s commitment to Trust by articulating our Security practices, Compliance posture, and Privacy measures.</li> <li>Manage complex customer security reviews from public sector agencies and government contractors in the US. </li> <li>Support Atlassian Executive Briefings by presenting Atlassian’s Trust Strategy to customers in pre and post sales engagements </li> <li>Support legal in negotiating security and compliance terms &amp; exhibits for Atlassian Customer Agreements</li> <li>Represent the Voice of the Customer by identifying deal blockers and friction points to influence Security, Product &amp; Engineering strategy in meeting customer expectations</li> <li>Drive customer facing Trust collateral by publishing publicly facing materials, presentations, white papers</li> <li>Provide security, compliance, and privacy education and training to internal partner teams in Sales, Product Marketing, Legal, etc.</li> <li>Mentor team through technical leadership and knowledge sharing </li> </ul> Your background: <ul> <li> On your first day, we’ll expect you to have: <ul> <li>10+ years experience working with Public Sector agencies and government contractors in Security, Governance, Risk and Compliance domain areas; </li> <li>Expertise to guide discussions about security and risk trade-offs;</li> <li>Customer-facing or consulting engagement experience;</li> <li>Success with customer, executive, or board member briefings on strategy.</li> <li>Knowledge of various compliance and security certifications (FedRAMP, ISO 27001, PCI-DSS, etc.) </li> <li>Experience working with Regulatory Compliance, Global Privacy Programs, Cloud Security or related functions;</li> <li>Experience in a large-scale enterprise SaaS solutions;</li> </ul> </li> <li> It's phenomenal, but not required, if you have: <ul> <li>Experience participating in customer-facing incident response functions;</li> <li>Experience operating on a globally distributed team.</li> <li>Experience in supporting Security Questionnaires, Customer Audits, and Legal Negotiations</li> </ul> </li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $200,100 - $266,800 Zone B: $180,100 - $240,100 Zone C: $166,100 - $221,400 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15327/principal-trust-analyst-%28us-public-sector%29%2c-trust-engagement/job?mode=apply" target="_blank">Apply for this job</a>

Principal Trust Analyst (US Public Sector), Trust Engagement

<h1>Senior Data Scientist, Loom</h1> <a href="https://globalcareers-atlassian.icims.com/jobs/15367/senior-data-scientist%2c-loom/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your Future Team We’re looking to add a Senior Data Scientist to the Loom Product team to help us drive activation, engagement and retention by driving value for both creators and viewers on our platform. The Core Product team at Loom is taking AI-led bets to transform video creation and editing, we’re looking for an data science excelling in using data insights to shape the team’s direction. We use rich, complex datasets and for wide variety of analytical tasks, ranging from conducting ad-hoc research, creating dashboards, building funnels, designing and evaluating tests, crafting complex database queries and ETL pipelines, and developing sophisticated predictive models. The ideal candidate will be data-driven, intellectually curious, and a clear communicator. Your Role <ul> <li>Collaborate on a variety of product and business problems with a diverse set of cross-functional partners and become a trusted strategic partner through the structure and clarity of your work.</li> <li>Apply technical expertise with quantitative analysis, experimentation, and the presentation of data to develop strategies for our business and help solve the business's biggest challenges.</li> <li>Focus on developing hypotheses through analytical approaches, different methodologies, frameworks, and technical approaches to test them.</li> <li>Define, understand, and test opportunities to improve the products and business and influence roadmaps through insights and recommendations.</li> <li>Partner with cross-functional teams to inform, influence, and execute strategy decisions</li> <li>Identify and measure the success of product efforts through forecasting and monitoring of key product metrics to understand trends.</li> <li>You will use data to shape product development, quantify new opportunities, identify upcoming challenges, and ensure the products we build bring value to people, businesses, and Atlassian.</li> </ul> What we’re looking for <ul> <li>5+ years of experience in an analytics role turning data into insights and recommendations</li> <li>Strong analytical and communication skills with the ability to synthesize insights into compelling stories</li> <li>Experience with the SaaS customer lifecycle from acquisition to retention</li> <li>Experience with designing and analyzing experiments</li> <li>Superior SQL (Snowflake, Postgres) skills - able to write structured and efficient queries on large data sets</li> <li>Experience with a Business Intelligence tool (e.g. Tableau or Hex)</li> <li>Experience with a statistical scripting language (e.g. R or Python) is a plus</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $175,100 - $233,400 Zone B: $157,500 - $210,100 Zone C: $145,300 - $193,700 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/15367/senior-data-scientist%2c-loom/job?mode=apply" target="_blank">Apply for this job</a>

Senior Data Scientist, Loom

<h1>Mid-Market Account Executive (LATAM - Portuguese Speaking)</h1> <a href="https://careers-americas.icims.com/jobs/15531/mid-market-account-executive-%28latam---portuguese-speaking%29/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. <ul> <li>Develop and implement named Account or Territory (LATAM) plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success.</li> <li>Developing and executing strategic sales plans to achieve company sales goals and targets.</li> <li>Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals.</li> <li>Building and maintaining relationships with C-level and other executive relationships.</li> <li>Understanding client needs and proposing appropriate solutions to meet those needs.</li> <li>Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction.</li> <li>Negotiating contracts and pricing agreements with clients.</li> <li>Providing accurate forecasting and account planning and sales forecasts to management.</li> <li>Staying updated on industry trends and competitors to maintain a competitive edge.</li> <li>Traveling to meet clients and attend industry events as necessary.</li> <li>Build sales strategies for designated territory or named Accounts</li> <li>Serve as the main Atlassian point of contact or escalation point for designated Accounts</li> <li>Run strategy plays to identify opportunities and build long relationships with your customers.</li> </ul> <ul><li>Work with complex sales cycles and collaborate cross functionally with Channel sales organization to build sales strategies for designated territory or names accounts. </li></ul> Your Background <ul> <li>6+ years of quota-carrying Enterprise Software Sales Experience</li> <li>Must be fluent in Portuguese </li> <li>Experience growing enterprise accounts, and applying strategy that results in greater outcomes</li> <li>Experience engaging and building C-level and executive relationships</li> <li>Experience creating alignment and orchestrating internal account teams</li> </ul> <ul> <li>Experience managing key customer relationships and closing strategic sales opportunities</li> <li>Extensive experience utilizing a CRM to achieve and correlate key performance metrics</li> <li>Building and leading territory &amp; strategic account plans</li> <li>Experience leading or coordinating Account teams to drive successful customer outcomes</li> <li>Proactively engages customers with a consultative, solution-oriented approach in discovering new opportunities</li> <li>Proven track record of meeting or exceeding performance targets</li> <li>Contributes to the overall team culture in a positive, impactful way</li> <li>You possess a learner mindset</li> <li>Experience , and orchestrate the execution of strategies for assigned accounts </li> <li>Ability to partner cross-functionally and proactively builds a network with internal and external stakeholders to drive the business forward</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $114,300 - $152,400 Zone B: $102,900 - $137,200 Zone C: $94,900 - $126,500 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15531/mid-market-account-executive-%28latam---portuguese-speaking%29/job?mode=apply" target="_blank">Apply for this job</a>

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