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<h1>Finance Transformation Lead</h1> <a href="https://careers-apac-atlassian.icims.com/jobs/16622/finance-transformation-lead/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Overview: Atlassian is looking for a Senior Finance Transformation Analyst with a Finance or Accounting background and Finance Transformation experience, to join our Finance Transformation team. You will succeed by conducting deep-dive process diagnostics, collaborating with teams, and independently drafting requirements from a process-led, technology-enabled lens to support the future state vision of Finance. You will join our expanding Finance Transformation team and help establish industry-leading Finance and Accounting processes. You will partner with teams on our Quote to Cash (QTC) transformation program to perform analyses, design the future state, help roll out enhanced technologies, and support the organization in managing change. You will have experience working in an environment of change, supporting Finance Transformation programs within the SaaS industry, with specific experience delivering QTC improvements. This is a remote position. To help our teams work together, you must coordinate with global teams, including in the United States, with primary work occurring on IST. Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Your future team Our Finance Transformation team is comprised of people with backgrounds in Finance, Accounting, Technology, and Strategic Operations. We lead projects to help Atlassian's finance operations become more scalable. You will be reporting to our Head of Finance Transformation, QTC. If you are looking to make a global impact, partner with passionate team members, and take your career to the next level, we encourage you to join us on this exciting journey. What you'll do <ul> <li>Support our multi-year QTC transformation program roadmap or other Finance Transformation projects.</li> <li>Conduct QTC analysis and design (Contracts, Quoting, Orders, Licenses/Entitlements, Revenue Recognition, Billing, Credit, Collections/Disputes, and Cash Application).</li> <li>Think across boundaries with a "whole systems" approach that considers people, process, and technology to support visioning, process/policy design, reengineering and implementation, requirement definition, "data baselining" of operations, and return on investment analysis.</li> <li>Support other project activities including project/change management, testing, training, technology enhancement support, and reporting to show project benefits.</li> <li>Build relationships within Finance and other team members from business (Sales, Channel, Legal) and technology teams (Technical Program Managers, Engineers).</li> <li>Research industry trends and leading practices in Finance to apply in project work.</li> <li>Ask clarifying questions to work objectively on facts, understand the possible effects of decisions, and help align with the broader project team.</li> </ul> Your background <ul> <li>Degree in a relevant discipline (Finance, Business, Accounting, IS, or Analytics).</li> <li>4 - 8 years of experience working on Finance Transformation programs.</li> <li>Experience in consulting (Big 4 or similar) and/or SaaS industry in Quote to Cash, Accounting, Finance Operations, Business Partnering, or Finance Strategy/Special Projects.</li> <li>Familiarity with non-QTC Finance areas (PTP, RTR, and FP&amp;A) differentiating.</li> <li>Proficiency in G-Suite (Docs, Sheets, and Slides).</li> <li>Experience or familiarity with the Atlassian suite of solutions.</li> <li>Experience with Oracle Fusion or reporting (e.g., Tableau) differentiating.</li> <li>Analytical skills to produce insights.</li> <li>Outstanding collaboration skills to build relationships and provide ongoing clarity.</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-apac-atlassian.icims.com/jobs/16622/finance-transformation-lead/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Finance Transformation Lead

<h1>Sales Development Representative - Mid-Market</h1> <a href="https://globalcareers-atlassian.icims.com/jobs/16307/sales-development-representative---mid-market/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities Your future team Our Enterprise Development Representatives partner with our Enterprise Advocates (Account Executives) to build and sales pipeline for our Enterprise customer base while ensuring a delightful customer experience. All of this is done in tight coordination with our Sales Operations and Marketing teams. You will report to an Enterprise Development Sales Manager. What you'll do <ul> <li>Be accountable for outbound prospecting, quota carrying role, meeting conversion into pipeline</li> <li>Qualify business leads on all customers through proactive outreach and research</li> <li>Conduct cold calls, emails and others outreach strategies to engage with decision makers</li> <li>Collaborate with sales, marketing, partner and operations teams to develop lead generation strategies</li> <li>Navigate objections through value-driven messaging</li> <li>Articulate the value proposition of our products to our customers.</li> <li>Experience establishing communication and engagement with prospects</li> <li>Great at writing relevant emails that are personalized to delight our customers</li> <li>Build your pipeline in partnership with Enterprise Advocates and Enterprise Marketing teams</li> <li>Work with Salesforce, Gong, Outreach and LinkedIn Navigator</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/16307/sales-development-representative---mid-market/job?mode=apply" target="_blank">Apply for this job</a>

Sales Development Representative - Mid-Market

<h1>Principal Program Manager, Recruiting</h1> <a href="https://globalcareers-atlassian.icims.com/jobs/16453/principal-program-manager%2c-recruiting/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. This is a remote position. To help our teams work together effectively, this role requires you to be located in the Pacific Standard Timezone. This is a remote position. To help our teams work together effectively, this role requires you to be located in the Pacific timezone. Your future team We are looking for a Principal Program Manager to join the CTO Strategic Initiatives team. You will lead high impact Engineering Recruiting efforts, using your data-driven approach to evolve our recruiting workflows and tooling, optimize our recruiting funnel, and increase quality of hires. We need your expertise to help manage complex, end-to-end strategic programs, get deep to understand the engineering landscape, and build strong relationships with senior leadership and cross-functional teams. What you'll do <ul> <li>Own the execution of strategic programs with a focus on ensuring that the team is driving towards the best outcomes for our customers (Atlassians)</li> <li>With the Recruiting program being a current area of focus, you will represent Engineering and partner closely with the recruiting team to align and implement strategic hiring initiatives.</li> <li>Develop and maintain program plans, identify resource needs, and balance project schedules; lead communication with program team members and partners on progress, dependencies and risks.</li> <li>Establish key performance indicators (KPIs) and metrics to measure the effectiveness of recruiting initiatives</li> <li>Provide regular updates and reports on recruiting activities, including progress against goals, candidate status and market insights to stakeholders and executive audience.</li> <li>Implement initiatives to enhance Atlassian Engineering brand to attract top talent</li> </ul> Your background <ul> <li>Minimum 10+ years of relevant work experience in program management and talent acquisition</li> <li>Excellent verbal, written, and facilitation skills (including experience with facilitating meetings and engaging with an executive audience).</li> <li>Demonstrated experience and success leading high-impact, cross-functional programs or projects</li> <li>Possesses flexibility and has a history of delivering impactful, scalable programs</li> <li>Ability to accelerate deliverables through taking calculated risks and experimenting with new solutions</li> <li>Background in data analytics and insights, with the ability to interpret data and identify trends.</li> <li>Familiarity with application tracking system (ATS) and other recruitment technologies</li> </ul> Compensation At Atlassian, we strive to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $221,500 - $295,300 Zone B: $199,300 - $265,800 Zone C: $183,800 - $245,100 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. #LI-Remote Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/16453/principal-program-manager%2c-recruiting/job?mode=apply" target="_blank">Apply for this job</a>

Principal Program Manager, Recruiting

<h1>Lead People Data Scientist</h1> <a href="https://globalcareers-atlassian.icims.com/jobs/16450/lead-people-data-scientist/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. <blockquote>Atlassian is hiring a data scientist to join our People Insights team, a cross-disciplinary group of analysts, data scientists, behavioral scientists, researchers and business partners, who use data and research to inform strategic and operational issues facing our leaders, teams, and people. This role will be responsible for driving a product-driven, iterative approach to creating, testing, and automating insights about Atlassian’s people and teams. In this role, you’ll get to:</blockquote> <ul> <li>Collaborate with behavioral scientists, business partners and others to understand the people insights needed to drive decision making at Atlassian, and design products and insights in a way that motivates and inspires action</li> <li>Conduct rigorous analyses to uncover data-driven people insights, and then test and iterate to understand feasibility and interest before scaling</li> <li>Help scale compelling insights from people data by building automated internal processes and/or products</li> <li>Learn from and collaborate with other Data Scientists, as well as mentor others on the team</li> </ul> <blockquote>On your first day, we’ll expect you to have:</blockquote> <ul> <li>Expert knowledge of advanced statistical methods (e.g., could include: regression, cluster analysis, HLM, social network analysis, text analysis, longitudinal methods, etc.)</li> <li>Experience working with people data (e.g., survey data, HR data, psychological study data, human behavior data) in an applied setting</li> <li>Proven ability to translate data into compelling and easy-to-understand insights, stories, and narratives that resonate with a non-technical audience</li> <li>Knowledge of experimental methods</li> <li>Advanced Python or R skills</li> <li>Proficiency in reading and writing SQL queries</li> <li>Knowledge of Git is a plus</li> <li>Strong cross-functional collaboration skills</li> <li>Strong written and verbal communication skills</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $201,300 - $268,400 Zone B: $181,200 - $241,600 Zone C: $167,100 - $222,800 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/16450/lead-people-data-scientist/job?mode=apply" target="_blank">Apply for this job</a>

Lead People Data Scientist

<h1>Senior Solutions Engineer (Pre-Sales Engineer)</h1> <a href="https://careers-americas.icims.com/jobs/15579/senior-solutions-engineer-%28pre-sales-engineer%29/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian is looking for a Pre-Sales Solutions Engineer for our enterprise business that’s passionate about being a product expert in the sales cycle, solving our enterprise customer’s hardest business problems with our products and solutions, and helping close our enterprise deals. Interested? Read on! <h4>In This Job, You Will:</h4> <ul> <li>partner with direct sales, partners and larger account teams on Fortune 500 customers, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory</li> <li>participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be</li> <li>probe for and identify additional opportunities for cross-product/solution expansion</li> <li>investigate, discover, and assess client pain points</li> </ul> <ul> <li>Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working</li> <li>have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams</li> <li>Lead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio</li> <li>Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision</li> </ul> <ul> <li>Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together</li> <li>Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management</li> <li>Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress</li> </ul> <h4>About You:</h4> We’re looking for a dynamic team member with a go-getter attitude who will both learn from and teach our passionate and growing organization. On paper, you have 5+ years of experience interacting with enterprise customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done. If you’re looking to be a cog in the system, this job isn’t for you. You’ve got a customer-centric mindset, with a proven track record in building executive relationships with customers and rally the internal teams to collaborate across the company to meet our customers needs. You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions. You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences. You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful. <h4>More about our team</h4> You’ll be working alongside a globally distributed SE team, speaking with Global 2000 companies every day, and collaborating closely with our sales teams to provide an enterprise experience to our customers. We're a get s#!% done distributed team, built on Atlassian's core values. If this sounds like how you want to work, then we’re excited at the opportunity to have you join the team and help our company grow and change for the better. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $169,000 USD - $202,800 USD Zone B: $152,000 - USD $182,400 USD Zone C: $140,000 - USD $168,000 USD This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/15579/senior-solutions-engineer-%28pre-sales-engineer%29/job?mode=apply" target="_blank">Apply for this job</a>

Senior Solutions Engineer (Pre-Sales Engineer)

<h1>Account Manager, Strategic (Japanese-Speaking)</h1> <a href="https://careers-apac-atlassian.icims.com/jobs/15211/account-manager%2c-strategic-%28japanese-speaking%29/job?mode=apply" target="_blank">Apply for this job</a> Atlassian is continuing to drive investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions. Our Account Management team owns retention and accelerates expansion, ultimately contributing to the transformation of our largest Enterprise customers worldwide. You will drive revenue growth across Atlassian’s full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade &amp; cross-sell opportunities throughout the customer lifecycle. You will partner closely with our Global Sales Team to drive Total Book of Business growth. Additionally, you will be partnering with Sales team on strategic opportunities, including white space analysis, strategic account planning &amp; mapping, and cross-functional partnership with Sales support teams. We are looking for a team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. In addition, you need to be able to prioritize high value activities amongst competing priorities. You have over 7 years of relevant experience with a proven track record of achieving revenue targets and accelerating expansion within your owned book of business. You are confident with driving sales engagements end-to-end and are an expert at running cross-sell discovery. More about you The team is comprised of proactive, resilient, and empathetic Account Managers, specialized in accelerating growth across Atlassian's full suite of products and services. You are adaptable to change, consistently seek opportunities to learn, and lean into collaboration to drive success. We believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our go-to-market model. Responsibilities <ul> <li>Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a tops-down, solution-oriented approach</li> <li>Developing Senior and Executive relationships over video conferences as well as in-person</li> <li>Manage high-value renewals &amp; expansion across a sizable product portfolio</li> <li>Ownership of growth opportunity management and sales cycles end-to-end</li> <li>Partner with our Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis</li> <li>Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities</li> <li>Maintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners</li> <li>Forecasting accountability for your owned book of business</li> <li>Proactively identifying pockets of risk in your Customer’s portfolio and triaging solutions to mitigate issues before they impact customer satisfaction</li> <li>Managing up internally to provide awareness and advocacy of customer needs</li> <li>Influencing cross-functional partners toward mutually beneficial outcomes</li> </ul> Qualifications <ul> <li>Professional fluency in Japanese and English</li> <li>7+ years experience in account management, inside sales, customer success or other relevant business areas</li> <li>Experience managing high-revenue customer engagements with Enterprise-level customers</li> <li>Experience managing complex, end-to-end sales cycles is preferred</li> <li>Experience selling Enterprise SaaS products across a global account footprint</li> <li>Experience working with Channel Partners &amp; GSIs to retain and grow customer accounts</li> <li>Understanding of the typical SaaS Customer Journey and experience guiding customers through risk scenarios</li> <li>Ability to establish rapport and build relationships and trust over the phone and on video across a wide variety of countries and cultures</li> <li>Proven track record of meeting or exceeding performance goals</li> </ul> <a href="https://careers-apac-atlassian.icims.com/jobs/15211/account-manager%2c-strategic-%28japanese-speaking%29/job?mode=apply" target="_blank">Apply for this job</a>

Account Manager, Strategic (Japanese-Speaking)

<h1>Support Engineer, Trello</h1> <a href="https://careers-apac-atlassian.icims.com/jobs/15995/support-engineer%2c-trello/job?mode=apply" target="_blank">Apply for this job</a> Overview Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. This is a remote position. The Trello team operates globally, with members located in Australia, India, the US, Brazil, the UK, and the Netherlands. Your team Customer support at Trello is different. Trello Support is so much more than just handling tickets. Our Support Engineers are empowered to go beyond the queue and really think about how they can make a difference for our customers. You’ll have the autonomy to shape how you contribute to Support Requests, whether it’s creating a short video to help customers get started, writing a script to assist with API issues, or coming up with new ways to enhance the customer experience. There’s a lot of room for creativity and technical problem-solving. Additionally, support is deeply connected with other teams at Trello, like engineering, marketing, and sales. Your insights from working directly with customers will help guide how we serve them even more effectively, ensuring we constantly improve across the board. Responsibilities In this role you will get to: <ul> <li>Contribute to how we think about and improve our support, by experimenting with new methods to help customers, whether that be with new tools, self-help options, or entirely new channels</li> <li>Develop cross-functional relationships with Product, Design, and Engineering teams, so that Support continues to be a key driver of product improvement/quality and customer insight</li> <li>Engage customers via multiple channels, including email (tickets), social channels, and video calls</li> </ul> And day-to-day, you will: <ul> <li>Resolve customer issues involving troubleshooting, debugging, validation, and root cause analysis</li> <li>Help coordinate release readiness</li> <li>Create and curate internal and external knowledge-base documentation</li> <li>Participate in weekend and holiday, or on-call rotations as required</li> </ul> Qualifications So, on the first day, we’ll expect you to have: <ul> <li>3-6 years of customer or technical support experience</li> <li>Experience providing email support as a primary job responsibility</li> <li>Basic understanding of HTML, CSS, and Javascript</li> <li>Basic understanding of operating systems and databases</li> <li>Familiarity with browser developer tools to help you troubleshoot</li> <li>Some experience with Enterprise-grade SAML configuration and/or troubleshooting</li> <li>A broad creative or technical curiosity</li> <li>The ability to communicate clearly and positively through written and spoken English</li> <li>Experience working independently on tickets as well as related projects and initiatives</li> <li>Some knowledge of Trello, but a genuine interest in learning more about it</li> <li>Enthusiasm for building strong relationships across the team and collaborating with our global team</li> <li>A team-oriented mindset, enjoying social interactions and contributing to a close-knit group</li> <li>The ability to manage remote work responsibly, showing trustworthiness and accountability in a distributed team environment</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-apac-atlassian.icims.com/jobs/15995/support-engineer%2c-trello/job?mode=apply" target="_blank">Apply for this job</a>

Support Engineer, Trello

<h1>Solutions Engineer, Mid-Market (German Speaker)</h1> <a href="https://globalcareers-atlassian.icims.com/jobs/15653/solutions-engineer%2c-mid-market-%28german-speaker%29/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. <ul> <li>Partner with direct sales, partners and larger account teams on Fortune 500 customers, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory</li> <li>Participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be</li> <li>Probe for and identify additional opportunities for cross-product/solution expansion</li> <li>investigate, discover, and assess client pain points</li> <li>Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working</li> <li>Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams</li> <li>Lead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio</li> <li>Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision</li> <li>Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together</li> <li>Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management</li> <li>Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress</li> </ul> We’re looking for a dynamic team member with a go-getter attitude who will both learn from and teach our passionate and growing organization. On paper, you have 3+ years of experience interacting with customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done. You’ve got a customer-centric mindset with a proven track record in building executive relationships with customers and rallying the internal teams to collaborate across the company to meet our customer's needs. You are a German and English speaker. You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions. You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences. You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/15653/solutions-engineer%2c-mid-market-%28german-speaker%29/job?mode=apply" target="_blank">Apply for this job</a>

Solutions Engineer, Mid-Market (German Speaker)

<h1>Strategic Customer Success Manager (DACH)</h1> <a href="https://globalcareers-atlassian.icims.com/jobs/16201/strategic-customer-success-manager-%28dach%29/job?mode=apply" target="_blank">Apply for this job</a> Atlassian is looking for a German speaking Strategic Customer Success Manager. We are looking to hire eligible candidates for this role who are remotely based in the United Kingdom, the Netherlands, France, Poland, and Germany only. Atlassian Strategic Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users. As a Strategic CSM, you’ll build relationships and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including C-Level contacts, executives, and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment. To help our teams work together, you will be fully remote, but requires you to work GMT / CEST Time Zone hours. You will report to the Regional Head of Customer Success. Your future team With over 300,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola unleash the power of every team through Atlassian Solutions. With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. <ul> <li>Develop a trusted advisor relationship with customers at the C-suite and executive level, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.</li> <li>Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams.</li> <li>Guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.</li> <li>Experience navigating complex implementation processes with multiple partners globally to meet complex enterprise needs.</li> <li>Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.</li> <li>Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.</li> <li>Develop and execute adoption strategies targeting high value accounts, driving change management, and expanding customer footprint.</li> <li>Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your account team and in particular the Account Associate.</li> <li>Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our Strategic customers.</li> </ul> <ul> <li>Fluent in German and English </li> <li>8-10+ years of experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio.</li> <li>Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.</li> <li>Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.</li> <li>Understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs.</li> <li>Collaborate internally across product, sales, support and marketing to facilitate a seamless customer experience.</li> <li>Experience balancing a book of business in a customer-facing environment.</li> <li>Problem-solving skills and a customer-centric mindset.</li> <li>Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau.</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/16201/strategic-customer-success-manager-%28dach%29/job?mode=apply" target="_blank">Apply for this job</a>

Strategic Customer Success Manager (DACH)

<h1>Design Operations Lead</h1> <a href="https://careers-apac-atlassian.icims.com/jobs/15680/design-operations-lead/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian is growing faster than ever and is looking for a DesignOps Lead to join our design operations team, Design Hub. The Design Hub team is a multi-disciplinary design operations team focused on enabling more effective designers and a more efficient Experience Design org. We own the operationalizing, optimizing, and scaling of design by designing practices, systems, and tools that drive operational and craft excellence. Reporting to the DesignOps Manager, this person will drive critical initiatives focused on operationalizing design craft and experience quality. As a DesignOps Lead, you will establish processes and practices to scale the effectiveness and value of Atlassian designers and design teams. You will help the Design Hub team establish feedback and learning loops, implement our long-term strategy to enable improved experience quality, and measure outcomes. To be successful in this role, you'll be a big-picture problem solver while also immersed in the details of defining and refining design practices and frameworks. You will inspire and energize design teams to achieve user-centered outcomes, create the best user experiences, and identify opportunities for the Design Hub team to work better and deliver value to our design org. Does this sound fun to you? You might just be the person we're looking for. In order to be successful in this role, you: <ul> <li>Are a problem solver. You think fast on your feet, come up with solutions to critical situations, make timely decisions and take calculated risks. You seek out opportunities to improve and optimize - constantly searching for new knowledge, new ideas and you’re willing to learn and try better ways.</li> <li>Are an excellent communicator. You know how to connect with people all over the globe at various levels of seniority, and you're comfortable calling "BS" if you see it - even with leadership.</li> <li>You are a multiplier at all levels of the organization. You're a multiplier who recognizes the intelligence around you and you inspire and motivate others to do their best work.</li> <li>You are a systems thinker. You always have a line of sight to the big picture. You’re constantly seeking to connect the dots and solve for the root problem – not just the immediate symptom.</li> <li>Love operations. You're organized, proactive, and thrive in the details–even as you work in a fast-paced, sometimes ambiguous environment. You think strategically, recognize the importance of long-term goals, have vision, and are committed to success.</li> </ul> In terms of experience, this means: <ul> <li>You’ve spent at least 5-8 years in design, design operations, design program management, or similar role.</li> <li>You have strong foundational understanding of the design practices and methodologies and the product development lifecycle.</li> <li>You are comfortable leading several programs of work and managing multiple stakeholder expectations and dependencies.</li> <li>You’ve worked collaboratively within and across teams, influencing to drive not just tactical execution but also larger strategy.</li> </ul> Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-apac-atlassian.icims.com/jobs/15680/design-operations-lead/job?mode=apply" target="_blank">Apply for this job</a>

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