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CBRE

Business Intelligence Manager

Contracts Program Coordinator

<h2>What's the role?</h2> The role of Security Operations Center Operator is responsible for providing exemplary customer service and support to employees, vendors, and customers while monitoring and responding to all activities that impact the security and welfare of Hilti’s assets, including employees. This position serves as primary contact in crisis situations and the liaison for communications inside and outside of Hilti and provides management with the information and protection required to improve personnel productivity through the knowledge that Hilti is maintaining a safe environment. <h2>Who is Hilti?</h2> At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day. Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day. <h2>What does the role involve?</h2> <ul> <li> Accountable and responsible for the protection of Hilti assets (including building, equipment, inventory and property) and the safety of Hilti employees, 7 days a week, 24 hours a day, 365 days a year (includes all remote locations). </li> <li> Knowledge of video monitoring systems (multiple platforms) for all locations. Ability to monitor multiple video cameras at one time, perform regular testing of video monitoring equipment, review video related to security incidents and provide footage to authorized individual as requested. </li> <li> Knowledge of Remote Programming Software (RPS) to make program changes remotely, arm accounts remotely, delete pass codes, and change pass code. </li> <li> Contact stores periodically to assist in alarm user and safety education for the safety and security of Hilti personnel and assets. </li> <li> Provide support to installers and technicians, generate work orders for equipment and track through completion to verify correct operations in all store alarm and video monitoring system installs, and repairs. </li> <li> Respond to alarms or call for service in a timely manner, dispatch and coordinate law enforcement response to incidents from initiation of call for service or alarm to resolution. </li> <li> Monitor Tulsa Operations Center for burglar, fire and severe weather and periodically inspect and test all alarm systems and fire extinguishers, sprinkler systems, computer room environment control units and servers. </li> <li> Assist in personnel issues, handle multiple priorities in emergency/life-threatening situations; direct emergency personnel to location of incident, as needed. </li> <li> Investigate and report irregular activity. </li> <li> Accountable for knowing, understanding, and immediately following emergency procedures. </li> <li> Perform key access control functions, to include updating employee access levels, configuring access levels, and troubleshooting and resolving access control-related issues. </li> <li> Maintain and secure perimeter by regulating and screening ingress/egress of personnel; challenges all personnel without proper identification; screen and direct all walk-in traffic. </li> <li> Additional duties, as assigned. </li> </ul> <blockquote> 93% of our people say they're proud to work for Hilti, thanks to the quality of our products and the way we look after our people. </blockquote> <h2>What do we offer?</h2> In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health &amp; wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees. We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate. <h2>What you need is:</h2> <ul> <li> High school diploma or GED (General Educational Development), required </li> <li> Must have CLEET (Council on Law Enforcement Education and Training) certification or obtain within 1 year of employment, required; to be maintained </li> <li> First Aid/CPR and AED (Automated External Defibrillator) certification, required; to be maintained </li> <li> Must pass, or have passed, the National Safety Council Defensive Driving Course or Law Enforcement equivalent </li> <li> Minimum two (2) years’ CLEET experience in a related job, preferred </li> <li> Minimum two (2) years’ experience as an security operations center operator, emergency dispatcher or alarm monitor technician, preferred </li> <li> Prior certified law enforcement or military experience, preferred </li> <li> Programming, network, or PC classes at a technical school or college; Call Center or Customer Service training, preferred </li> <li> Advanced computer skills and proficiency (Microsoft Windows, Office Suite, DVR, Microsoft Teams, and database management), required </li> <li> Strong communication, interpersonal and problem-solving skills, required </li> <li> Must be able to multi-task and handle multiple priorities in an emergency/life-threatening situation while maintaining composure </li> <li> Ability to assist with personnel problems in a non-threatening manner </li> <li> Strong attention to detail </li> <li> Ability to formulate clear decision criteria; evaluate options by considering the implications and consequences and choose a safe and effective option </li> <li> Ability to maintain positive disposition and maintain constructive interpersonal relationships when under stress and can take immediate action when confronted with a problem or when made aware of a situation </li> <li> Must be prepared to know, understand, and immediately follow all emergency procedures </li> <li> Ability to identify and correct conditions that effect employee safety </li> <li> Must be able to put self in unfamiliar or uncomfortable situation to learn </li> <li> Must be service oriented and can work in a team environment </li> </ul> Working Conditions <ul> <li> 24/7 operation with normal office conditions. Must be available to work weekends and Holidays, any shift, and varying days off / schedule. </li> </ul> <h2>Why should you apply?</h2> Let’s face it, we know there are lots of other companies out there. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. This role gives you the opportunity to help shape our future and make a real impact from day one. Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

HILTI

Security Operations Center Operator

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.As a member of the Information Security team at Affirm, you will be joining a team of fun, passionate and highly skilled individuals who like solving security challenges and enjoy learning new skills. We partner together with a team-first mindset and are keen on redefining security in the fintech space. We are seeking a highly motivated and experienced Staff Technical Program Manager to lead impactful programs within our Security team. Your focus will be on optimizing processes to ensure the delivery of secure and exceptional products for our customers and merchants. As our business expands and product offerings grow in complexity, you will play a key role in scaling our security practices to match. This involves collaborating with Product and Engineering teams to establish frameworks and processes for developing high-quality software, while also assessing emerging technologies to identify potential features and products. The ideal candidate will possess a blend of program management skills, technical knowledge, and security expertise. <h2>What you’ll do: </h2> <ul> <li>Drive complex, multi-disciplinary, and highly visible technical projects in service of our team’s mission of securing Affirm’s product, services, and platform. </li> <li>Coordinate across many information security teams, engineering teams, and non-engineering stakeholders through the full project lifecycle to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company.</li> <li>Understand information security frameworks and technical implementation at the architecture level, propose security/technical alternatives, ask questions that clarify priorities and push the team to be effective, and develop domain and technical knowledge.</li> <li>Work closely with our leads and partners in Security, Product, Engineering, Design, Infrastructure (Cloud Native), Operations, and Analytics to map out strategies and roadmaps.</li> <li>Track progress, resolve dependencies, evaluate risks, regularly communicate status to upper management and project stakeholders, and engage the project teams to achieve goals.</li> <li>Partner with teams to elevate awareness of reported vulnerabilities and drive timely remediation within defined SLAs.</li> <li>When needed, collaborate with the relevant Security team and cross functional stakeholders to coordinate necessary remediation (particularly for ambiguous long term remediation items) including but not limited to risks, incidents, vulnerabilities, other security issues.</li> </ul> <h2>What we look for:</h2> <ul> <li>Bachelor's degree in Computer Science, Electrical Engineering, or equivalent practical experience; advanced certifications such as CISSP or CISM is a plus</li> <li>8 years of proven experience managing information security programs, such as; risk assessments, vulnerability management, platform, product security, and IAM</li> <li>Knowledgeable about implementing metrics to effectively manage and evaluate the progress and success of programs</li> <li>Remain up-to-date with the latest threat landscape and be aware of new vulnerabilities/risks that could potentially impact the product/platform</li> <li>Skilled at working with diverse teams to plan strategies, experienced in successfully launching software projects, and excellent at communicating clearly</li> <li>Passion and drive to change consumer finance for the better</li> <li>Obsesses over getting the details right but knows how to ship on time</li> <li>Working and driving strategic programs and building a remote friendly culture.</li> <li>Actively mentors and levels up team members</li> <li>Track record of successfully driving complex large technology applications and geographically distributed backend systems.</li> <li>Track record of strong stakeholder management with Infrastructure, Engineering, Product, Design, Analytics, and other cross-functional teams.</li> <li>Prior experience in FinTech, Payments or Commerce is a plus.</li> </ul> Pay Grade - N Equity Grade - 10 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $190,000 - $240,000 USA base pay range (all other U.S. states) per year: $169,000 - $219,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's <a href="https://www.affirm.com/global-candidate-privacy-notice" target="_blank">Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Staff Technical Program Manager

Overview Responsible for management and oversight of clinical, operational, financial operation and process for multi-site/multi-state agency locations. Creates and implements regional level operational business plan in alignment with company's strategic plan to enhance profitability, productivity and efficiency of region operations. This is not a remote position and will require frequent travel throughout FL and KY. Responsibilities <ol> <li>Plans and executes a regional operational business plan to identify new areas of growth and opportunities for improvement; monitors external environment as needed. </li> <li>Sets clearly defined goals for regional management and establishes specific, measurable objectives. </li> <li>Manages the region's operational and business development performance by advising, guiding, coaching and holding regional leadership accountable for the achievement of Amedisys goals and objectives.</li> <li>Supports and participates in periodic review and inspection of a location's compliance to policies and procedures and ensures regulatory compliance.</li> <li>Leverages technology in creating solutions to problems of efficiency and effectiveness.</li> <li>Strengthens an Amedisys culture of trust, respect, and quality care by being a role model to others.</li> <li>Performs other duties as assigned.</li> </ol> Qualifications Required <ul> <li>Bachelor's degree in business management or related field.</li> <li>Ten (10+) years' supervisory or administrative experience in home health or hospice care or related health programs.</li> <li>Experience managing a $100M+ organization.</li> </ul> Preferred <ul> <li>Master's degree in health care management.</li> <li>Licensed physician, physical therapist, occupational therapist, speech therapist or registered nurse.</li> <li>Experience in a non-CON state managing multiple locations for home health care. </li> </ul> Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.

Amedisys

VP Operations - Home Health

<h2 id="jobDescriptionHeading"> Job Description </h2> Overview Join our team as a night shift, full-time, Pharmacist in Tulsa, OK. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better <ul> <li> Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. </li> <li> People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. </li> <li> Make Healthcare Better: We use advanced technology to support our team and enhance patient care. </li> </ul> Get to Know Your Team: <ul><li>Hillcrest Hospital South is a full-service 180-bed hospital providing a wide range of inpatient and outpatient services using state-of-the-art technology in a friendly community setting. Consistent performance has helped the hospital be nationally recognized for patient safety. </li></ul> Responsibilities <ul> <li>Interpret orders and transcribe or verify them accurately and efficiently in the pharmacy computer system.</li> <li>Accurately compound and dispense pharmaceuticals.</li> <li>Monitor drug therapy regimens for contraindications, drug-drug interactions, drug-food interactions, allergies and appropriateness of drug and dose.</li> <li>Provide accurate and timely medication information to healthcare staff and patients.</li> <li>Effectively and proactively interact with medical staff regarding drug therapy issue</li> <li>Document all clinical activities and interventions accurately and completely.</li> <li>Sustain the hospital formulary, minimizing non-formulary procurements, utilizing therapeutic interchanges and other approved formulary protocols and/or guardrails.</li> <li>Supervise and assist pharmacy technicians and other support staff effectively.</li> <li>Train and participate with Disaster Team drills and real-event response as assigned.</li> <li>Prioritize work and lead others to comply with facility medication turn-around time policy and procedure and identify areas for improved efficiency.</li> <li>Actively participate in staff meetings and attends staff development in pharmaceutical care to identify learning and performance needs.</li> <li>Support in the training and mentorship of new staff members as assigned.</li> <li>Must serve as preceptor for pharmacy students and/or residents.</li> <li>Support and participate in the goals of the organization’s quality improvement, risk management, and patient safety program to include but not limited to National Patient Safety Goals, Core Measures, and HCAHPS medication related initiatives.</li> <li>Maintain professional competency sufficient to meet current and future needs of the facility.</li> <li>Maintain appropriate controlled substance records.</li> <li>Comply with all regulatory standards.</li> <li>Make appropriate evidence-based, patient-centered medication recommendations.</li> <li>Participate in the management of medical emergencies as appropriate, including, but not limited to Code Blue.</li> <li>Provide clinical consultation and clarification to practitioners. Suggests appropriate, cost-effective therapeutic alternatives to medical staff as needed.</li> <li>Work with the Pharmacy Director or Operations Manager to identify and develop processes to meet or exceed all regulatory standards and participate in quality and regulatory reviews and audits</li> </ul> Qualifications Job Requirements <ul> <li>B.S. or Pharm D. from an ACPE-accredited School of Pharmacy.</li> <li>Active Pharmacist license in good standing with the Oklahoma State Board of Pharmacy.</li> <li>BLS &amp; ACLS certification (BLS required within 90 days of hire; ACLS required for attending Code Blue).</li> </ul> Preferred Job Requirements <ul> <li>Doctor of Pharmacy from an ACPE-accredited college of pharmacy.</li> <li>1 year inpatient hospital pharmacy experience.</li> </ul>

Hillcrest Healthcare System

Pharmacist I

Ready to be a Titan? We’re looking for a Director HRBP to join our People team at ServiceTitan. In this role, you’ll partner closely with leaders and talent across select key functions within the organization as we focus on scaling the organization and everything that comes along with that. Driving impact for our customers is critical to our mission, but equally important is the environment and culture in which the teams operate to achieve and those outcomes. The HRBP team plays a key role in our organization to achieve the extraordinary and the ideal candidate will contribute at both hands-on and strategic levels. We are looking for someone who has been exposed to scaling teams in a fast-paced, remote environment while touching each step of the employee lifecycle. This position requires establishing yourself as a trusted and knowledgeable partner to your business teams, being proactive, curious and solutions minded, and acting as an owner in everything you do. It requires a desire to roll up your sleeves and help make us even better at what we do for our next phase of growth. What you’ll do<ul> <li>Lead and develop a growing team of People Business Partners with a business-minded approach, empathy, and responsiveness. </li> <li>Understand organizational needs and create and drive processes and policies that are practical, efficient, and reflective of ServiceTitan’s values and principles.</li> <li>Collaborate with People Ops leadership and take lead on organizational-wide initiatives and projects, including M&amp;A, workforce planning, and organizational effectiveness.</li> <li>Recommend business practice/work process improvements to identify opportunities for leveraging and deploying our talent and ensure people-related initiatives have ROI that add to organizational value and output.</li> <li>Coach and develop relationships while inspiring a culture of mutual accountability, constructive collaboration, and high quality execution.</li> <li>Lead your team to enable managers to have impact through consistent performance-management practices, intelligent organizational design, and clear communication. </li> <li>Be a trusted advisor and partner to ServiceTitan leaders on all people-related matters.</li> </ul>Who you are<ul> <li>You are a seasoned HR leader with 8+ years of People and HR business experience, ideally with at least 5+ years of experience leading, developing, and managing HRBP teams in a scaling environment.</li> <li>You have well-rounded working knowledge and experience with a variety of HR disciplines such as employee relations, organizational design, performance management, and talent development.</li> <li>You’re both a strategic thinker and someone who will not shy from rolling up your sleeves to clarify competing priorities, provide clear tactical guidance to your team, and execute alongside them when the situation calls for it.</li> <li>You have a consultative approach and know how to facilitate discussion, make recommendations, and ultimately drive alignment around decisions.</li> <li>You have strong written, oral, and interpersonal communication skills with a demonstrated ability to influence. You also are a dependable team player with a composed and opinionated executive presence.</li> <li>You have the ability to establish, foster, and maintain strong relationships across the organization at all levels.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $202,000 USD - $270,200 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Director, HRBP

Full Job Description: <a href="https://drive.google.com/file/d/1TE2MMrs6oV0BQx9ZZo64EZjegaJVez0I/view" target="_blank">Special Education Program Coordinator</a> Grade: Educational Grade 5 | EG-5 Tulsa Public Schools’ existing salary schedules provide career increment adjustments based on education/experience and/or years of creditable service. For more information about the salary for this specific position please review the <a href="https://www.tulsaschools.org/about/teams/talent-management/compensation" target="_blank">Salary Schedule</a> for the corresponding Salary Grade (listed above). For more information on our comprehensive benefits packages, please visit: <a href="https://www.tulsaschools.org/careers/comp-benefits" target="_blank">Compensation and Benefits website</a>. Position Summary: The Program Coordinator is responsible for coordinating and supporting the design, implementation, and evaluation of special education programs across the district. Working directly with the Special Education Supervisor of Programs, this role ensures that all services align with state and federal mandates, district priorities, and the diverse needs of students with disabilities. The Program Coordinator promotes inclusive practices, assists in Least Restrictive Environment (LRE) decisions, supports program development for centralized services, and provides professional development for educators to enhance instructional effectiveness. This position plays a vital role in fostering collaboration, improving student outcomes, and ensuring access to high-quality educational opportunities. Minimum Qualifications: Education: • Bachelor’s Degree • Master’s Degree (preferred) Experience: • Three (3) years successful experience, in special education, program coordination, or related fields • Proven experience in data analysis and program evaluation Specialized Knowledge, Licenses, Etc.: • Strong knowledge of federal and state special education regulations • Possess or ability to obtain and maintain a valid Oklahoma teaching certificate in special education o Administrator certificate preferred • Proficient in Microsoft Office Suite and Google Office Suite • Bilingual in Spanish preferred About Our District: At Tulsa Public Schools, our mission is to inspire and prepare every student to love learning, achieve ambitious goals, and make positive contributions to our world. We are the destination for extraordinary educators and staff who work with our community and families to ignite the joy of learning and prepare every student for the greatest success in college, careers, and life. Our core values of equity, character, excellence, team, and joy guide how we work and interact with each other and our community.

Tulsa Public Schools

Special Education Program Coordinator (Pending Board Approval 2025-2026 FY)

Full Job Description: <a href="https://drive.google.com/file/d/1YZy-5miP76kkYcxSp-GF4rvcDGhy4Zp3/view" target="_blank">Network Technician</a><a href="https://drive.google.com/file/d/1VREl38oeA51NIqarumv6RsEX-PxgIJkD/view" target="_blank"></a> Salary Grade: Hourly 16 | H-16 Tulsa Public Schools’ existing salary schedules provide career increment adjustments based on education/experience and/or years of creditable service. For more information about the salary for this specific position please review the <a href="https://www.tulsaschools.org/about/teams/talent-management/compensation" target="_blank">Salary Schedule</a> for the corresponding Salary Grade (listed above). For more information on our comprehensive benefits packages, please visit: <a href="https://www.tulsaschools.org/careers/comp-benefits" target="_blank">Compensation and Benefits website</a>. About Our District: At Tulsa Public Schools, our mission is to inspire and prepare every student to love learning, achieve ambitious goals, and make positive contributions to our world. We are the destination for extraordinary educators and staff who work with our community and families to ignite the joy of learning and prepare every student for the greatest success in college, careers, and life. Our core values of equity, character, excellence, team, and joy guide how we work and interact with each other and our community. Position Summary: The Network Technician provides technical expertise in supporting the Information Technology (IT) infrastructure, systems, and services for the TPS school District. Ensures existing IT systems meet or exceed performance targets and leverages existing vendor relationships to ensure TPS school District technology roadmaps are current and relevant to achieving District goals. Minimum Qualifications: Education: • High School Diploma or equivalent Experience: • Three (3) years experience with TIA cabling standards and procedures (Cat 6 /6a, Fiber) • Three (3) years CCNA, Microsoft server or related experience • Three (3) years VolP hardware and software configuration experience preferred Specialized Knowledge, Licenses, Etc.: • N+ Certification (Comp TIA) • Proficient in Microsoft Office Suite and Google Office Suite • Bilingual in Spanish preferred Physical Requirements: • Ability to occasionally to frequently bend, stoop, pull, and climb • Ability to occasionally to frequently work overhead and in tight spaces • Ability to frequently lift up to 50 lbs. unassisted • Ability to occasionally lift more than 50 lbs. with assistance

Network Technician

We are looking for an amazing Customer Success Manager (CSM) to join our team. The ideal candidate will build strong relationships with customers ensuring successful deployment of Zoom products and services. Your efforts will drive customer satisfaction and happiness. ABOUT THE ROLE: The CSM is the Trusted Advisor, manages deployment, and product adoptions, and the full life cycle for customer accounts. Develop and maintain long-term relationships with stakeholders within assigned accounts. Conduct on-going account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases. Plan and conduct on-boarding and training for new customers to ensure their success throughout the customer journey. Closely manage customer health metrics to proactively identify and eliminate risk attribution. Create and deliver business reviews to highlight customer successes, ROI and provide on-going recommendations for further optimization to ensure that value is seen. Expand current portfolio by understanding customer needs and identifying opportunities for expansion to additional products and services. Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed. Collaborate with key internal stakeholders with demonstrated ability to take direction, work and produce required results. Maintain accurate and up-to-date customer records in our CRM system. REQUIREMENTS: BA/BS degree or equivalent work experience 5+ years experience and a proven track record servicing large spend, strategic accounts Previous experience working in a Client or Customer Success role within one of these industries: cloud/SaaS, UCaaS, AV Vendor. Ability to demonstrate account portfolio planning competency, ability to prioritize work and strong time management skills. Ability to project manage several projects simultaneously Aptitude to manage projects and needs under strict deadlines Possess excellent verbal and written communication skills, including ability to present to executive and key decision makers. CRM experience with Gainsight and Salesforce.com is preferred. Ability to deliver customized presentations and demonstrations via web conference. Ability to deliver customized presentations and demonstrations via web conference. Strong product knowledge and business management of UCaaS (Unified Communications as a Service) with ability to articulate how to best use and deploy the service is preferred. Experience working with internal key stakeholders within an organization and knowing how to both give and take direction to produce mutually beneficial results Strong acumen of software as a service (SAAS) industry. Great interpersonal skills with a positive attitude. Must be willing to work Eastern or Central hours Travel may be required as needed for customer engagements. Salary Range or On Target Earnings:Minimum:$105 500,00Maximum:$224 100,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locationsAt Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!Anticipated Position Close Date:05/12/25Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click <a href="https://careers.zoom.us/benefits" target="_blank">Learn</a><a href="http://careers.zoom.us/benefits" target="_blank"> </a>for more information.About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an <a href="https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&amp;d=1127274756253361" target="_blank">Accommodations Request Form</a> and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.#LI-Remote

301 Operations Jobs