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Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. What you’ll be doing (ie. job duties): <ul> <li>Own key commercial initiatives for our highest priority clients across the GTM lifecycle, from initial scoping to campaign execution</li> <li>Lead collaboration and drive alignment with senior Product, Sales, and Ops stakeholders to ensure optimal campaign outcomes</li> <li>Leverage a portfolio of tools (Salesforce, Asana, Google Suite, etc.) to track campaign progress, identify trends, and measure success</li> <li>Use data and insights to identify target populations, develop hypotheses, and recommend go-forward strategic approach</li> <li>Support other Sales Ops responsibilities across client strategy, pricing strategy, and performance management</li> <li>Passion for solving complex problems and building scalable processes</li> </ul> What we look for in you (ie. job requirements): <ul> <li>BA / BS degree or equivalent practical experience.</li> <li>2+ years of experience in a sales operations or business strategy (e.g., management consulting, banking, etc.) role </li> <li>Salesforce experience (or other CRM)</li> <li>Solid analytical, problem solving and interpersonal skills working with Sales teams and executives</li> <li>Ability to plan and prioritize workload; ability to multitask and meet deadlines with quality product</li> <li>Comfort working in a high growth, constantly changing environment</li> </ul> Nice to haves: <ul> <li>Experience in data analyses using SQL or data exploration tools (e.g., Superset, Looker)</li> <li>Familiarity with Sales &amp; Trading topics (e.g., prime brokerage)</li> <li>Experience working at or on a Crypto-focused company (e.g., exchange) or protocol</li> </ul> Job #: P64658 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $127,075—$149,500 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Associate, Sales Operations & Strategy

<h1>About One</h1>One’s mission is simple - to help customers achieve financial progress. We’re doing this by creating simple solutions to help our customers save, spend, borrow, and grow their money – all in one place. The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances. What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent. There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!<h1>The role</h1>As Brokerage Operations Lead, your mandate is to build and optimize key operational processes for One’s brokerage services, ensuring seamless and accurate execution of critical functions. This role will impact One’s vision by creating robust systems and processes that enhance customer trust and operational efficiency within our brokerage offerings. You will work closely with the Customer Service Operations team, Product, and Compliance teams to drive process excellence and scalability. This role reports to the Head of Operations.This role is responsible for: <ul> <li>Establishing and managing processes related to money movement, trade corrections, corporate actions, and other brokerage-related operations.</li> <li>Building and maintaining error management systems to identify, rectify, and prevent trade-related issues.</li> <li>Overseeing the accurate and timely execution of corporate actions, including dividends, stock splits, and proxy voting.</li> <li>Partnering with the Customer Service Operations team to address and resolve customer queries and issues efficiently, and overseeing escalated customer inquiries.</li> <li>Collaborating with Product and Technology teams to streamline operations through automation and technology enhancements.</li> <li>Ensuring compliance with regulatory requirements and coordinating with Compliance and Legal teams to mitigate operational risks.</li> <li>Managing key vendor relationships to ensure compliance with applicable rules</li> <li>Being the primary liaison between One and our clearing BD partner.</li> </ul><h1>You bring</h1><ul> <li>5-10+ years of brokerage operations leadership experience.</li> <li>Licenses: Series 7, 63, 24, and 27 (Required).</li> <li>Deep understanding and comprehensive knowledge of SEC/FINRA rules and regulations.</li> <li>An act-like-an-owner mentality. We have a bias toward taking action.</li> <li>Deep knowledge of brokerage operations, including experience with money movement, trade corrections, and corporate actions.</li> <li>Strong analytical and problem-solving skills, with the ability to design and optimize processes.</li> <li>Excellent collaboration and communication skills to work effectively across teams.</li> <li>Experience in leveraging technology and automation to improve operational efficiency.</li> </ul><h1>Pay Transparency</h1>The estimated annual base salary for this position ranges from $175,000 - $200,000. Pay is generally based upon the level, complexity, responsibility, and job duties / requirements of the specific position. We then source candidates with the requisite skills, expertise, education, training, and experience. If you are selected for an interview, please feel welcome to speak to a Talent Partner about our compensation philosophy and other available benefits. We use Covey as part of our hiring process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using <a href="https://getcovey.com/product/covey-scout-inbound" target="_blank">Covey Scout for Inbound</a> on May 31, 2024.Please see the independent bias audit report covering our use of Covey <a href="https://getcovey.com/nyc-local-law-144" target="_blank">here</a>.<h1>Leveling Philosophy</h1>In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at One. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within One.<h1>Inclusion &amp; Belonging</h1>To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at <a href="mailto:talent@one.app" target="_blank">talent@one.app</a>.

Brokerage Operations Lead

Sooner Launch Pad Accelerator

Program Manager

Job Description:The Product Operations Analyst plays a critical role in enhancing product performance and customer satisfaction. This position is responsible for facilitating the voice of the customer by triaging feedback and leveraging insights to inform and drive product strategy. The analyst will also focus on tool enablement to optimize workflows, ensuring that teams have the resources they need for efficiency. Additionally, the role involves building and implementing new processes across the organization to streamline operations and enhance overall product delivery. The ideal candidate is a proactive problem-solver with strong analytical skills and a passion for driving continuous improvement in product operations.Who you’re committed to being:<ul> <li>You enjoy learning and are open to new ways of doing things.</li> <li>You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.</li> <li>When communicating you are self-aware, insightful, and proactive.</li> <li>You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link.</li> <li>You believe in continuous improvement and request frequent feedback from others.</li> </ul>What you’ll do:<ul> <li>Triage customer feedback to inform product strategy and enhancements.</li> <li>Enable and optimize tools and resources to improve team efficiency.</li> <li>Develop and implement standardized processes across the organization.</li> <li>Collaborate with cross-functional teams to identify and resolve operational challenges.</li> <li>Monitor key performance metrics to drive data-driven decisions and improvements.</li> </ul>Experience you’ll bring:<ul> <li>A strong understanding of process improvement</li> <li>2+ years of prior experience working in a product organization</li> <li>Analytical background preferred</li> </ul>Requirements:<ul> <li>Experience leading challenging org wide initiatives that require a high degree of critical thinking</li> <li>Strong ability to navigate ambiguity</li> <li>Experience with critiquing, improving, and implementing complex processes</li> <li>Requires a minimum of 2 years of related or equivalent experience; or 1+ years with an advanced degree.</li> </ul>Travel Requirements:While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.Why you’ll love working here:<ul> <li>We’re remote- and hybrid-friendly</li> <li>We’re mission driven and guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul>About us:We’re Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.Physical and Mental Requirements:Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.EEOC StatementBring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation.For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>.Non-Commission Roles- The annual US base salary range for this role is $69,300 - $85,500 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary, this role may also be eligible for benefits and bonuses.Applications must be submitted within 90 days after the initial posting date to be considered. #LI-JM2

Pluralsight

Product Operations Analyst

<h2 id="who-we-are">Who we are</h2> <h3 id="about-stripe">About Stripe</h3> Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. <h3 id="about-the-team">About the team</h3> The Incident Ops team is a global 24/7 team responsible for driving incident response and management from detection to resolution. Stripe is proud of its five 9s reliability and this team is at the forefront of ensuring we keep it that way - working hand-in-hand with Reliability Eng and across the Tech Org. This team of incident response managers (IRM) is defined by our sense of ownership and how we drive incidents to resolution - marshaling the necessary cross-functional resources to respond to and resolve service outages, critical bugs, security attacks and anything that significantly impacts the users of our products. The team is user-first and ensures appropriate external communications from Stripe and senior management to keep our users informed of disruption to their experience of Stripe. The team is skilled in communications, incident handling and technical adeptness as incidents can arise from anywhere and cut across products and orgs in Stripe. <h2 id="what-youll-do">What you’ll do</h2> As an Incident Response Manager (IRM), you’ll play the key role in driving the right level of response from Stripes to incidents, determining impact, rallying Stripes to mitigate, communicating to users and ensuring appropriate remediations and orchestrate the Root Cause Analysis (RCA) process. You’ll work hand-in-hand with IRMs and engineers globally to ensure solid 24/7 coverage on how we monitor, detect, respond, communicate and mitigate incidents. When not managing incidents, you'll help scale our ability to respond to incidents, improve our operations, analyze data to provide insights and deepen our technical expertise in products. As a result, you’ll be seen as the protector of our users - in minimizing the impact of incidents on their business and ensuring that Stripe is always thinking of our users. <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Act as an on-call Incident Commander, responsible for driving and managing incident resolution with a high level of urgency, cross-functional collaboration, and accuracy, while partnering with a global and diverse set of teams, including Engineering, Product, Policy, Risks, PR, Legal, Execs, etc. </li> <li>Lead all user-facing incidents across domains at Stripe - including reliability, technical, security, and data privacy </li> <li>"User First" approach to determine impact, providing accurate situation reports, facilitating comms bridges, and ensuring useful and timely external communications to users </li> <li>Proactively update internal stakeholders, make decisions through data and influence by partnering with Engineering, Sales, Support and other cross-functional teams </li> <li>Contribute to the root cause analysis process while conducting post-mortems, remediations identification, and ensure problem management tasks meet SLA and user expectations </li> <li>Drive improvements in the incident handling process and incident management metrics and tooling based on trends and data of Stripe's incidents in collaboration with engineering, product and operations teams </li> <li>Collaborate closely with leadership for building team strategy based on the team vision </li> <li>Collaborate and coach other Incident Response Managers on the team </li> </ul> <h2 id="who-you-are">Who you are</h2> We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. <h3 id="minimum-requirements">Minimum requirements</h3> <ul> <li>5+ years of demonstrable major incident experience for organizations that run mission critical applications or always-on Saas environments. </li> <li>Demonstrated ability to lead multiple incidents concurrently with authority and influence responders with agency and reasoning skills to resolve ambiguous problems and drive to root cause. </li> <li>Strong full stack technical skills with development/support experience with cloud based technologies </li> <li>Demonstrated experience developing code and automation using Python, Ruby, JavaScript or shell scripting. </li> <li>Solid understanding of infrastructure, including physical, virtual, and container-based compute platforms </li> <li>Strong quantitative, and analytical skills in data manipulation using SQL, Splunk or other tools. </li> <li>Excellent task management skills, must be detail-oriented with ability to remain composed, methodical, and think fast in a high-pressured environment. </li> <li>Exceptional written and verbal English communication skills, with the ability to translate complex technical issues for internal and external stakeholders </li> </ul> <h3 id="preferred-qualifications">Preferred qualifications</h3> <ul> <li>Domain expertise in classes of incidents such as technical, privacy, security or crisis with a strong desire to continuously learn about Stripe's products, technical issues and systems. </li> <li>Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making. </li> <li>Experience with broad user-facing communications (e.g. status pages, tweets) and/or targeted communications (e.g. direct emails, support ticket responses). </li> <li>Familiarity operating or managing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies. </li> <li>Demonstrated experience with full stack development and support </li> </ul> A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. The annual US base salary range for this role is $180,200 - $270,300. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Remote locations Remote in United States Team Infrastructure &amp; Corporate Tech Job type Full time <a href="#">Apply for this role </a>

Stripe

Incident Response Manager

501 Tech

Operations Specialist

Build in Tulsa

Ready to be a Titan? As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business.You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results. In doing so you will be a key driver ensuring retention and growth of ServiceTitan’s revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan. As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like:<ul> <li>What’s the most valuable transformation I can offer my customer?</li> <li>What’s the fastest way I can deliver that value to them?</li> <li>How can my communication make their life easier?</li> <li>How can I build a long-term relationship with them and truly make them feel at home with the ServiceTitan family?</li> </ul> What you'll do:<ul> <li>Account Ownership: Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team, serving as the main point of contact for the customer, our executive team, and any internal partners regarding these accounts</li> <li>Relationship Management: commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution</li> <li>Drive Value and ROI: guide customers to maximize their business through an intimate understanding of the ServiceTitan platform, with the ability to resolve complex issues and create comprehensive, customer-facing value plans to demonstrate ROI of ServiceTitan to key stakeholders</li> <li>Reactive Engagement: act as the primary point of contact for customer inquiries and issues, working closely with internal teams to drive timely resolutions</li> <li>Proactive Engagement: Proactively reach out to customers through phone calls and written communication to understand their goals, and roadblocks, and ensure their needs are met Utilize reactive and proactive outreach in addition to developing strategies to work with and speak to all customers in your care on a regular cadence</li> <li>Data Analysis: Utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns that proactively engage with customers who are not utilizing key features of ServiceTitan vital to achieving their desired outcomes (digital success campaigns, remote workshops, proactive customer calls, etc.)</li> <li>Mitigate Escalations and Churn Risk: Monitor account health and flag risk behaviors to engage with customers proactively before escalations or churn risks arise in addition to owning and defusing challenging customer situations, should they arise, turning them into an opportunity for positive outcomes and increased customer loyalty</li> <li>Facilitate Resolutions: Approach all customer interactions with a positive, can-do attitude, identify customer pain points, and work with cross-functional teams to provide effective solutions,</li> <li>Provide Product Training: Provide training and guidance to customers, ensuring they utilize our software effectively, drive customer engagement in webinars, ember, spark or community</li> <li>Create Promoters: Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers’ experience, both in the use of our product and through improved internal processes</li> <li>Project Management: break down complex issues and stay highly organized in managing customer accounts, ensure timely follow-ups, and document interactions</li> <li>Gross Revenue Retention: Monitor customer usage and engage in renewal discussions (both core and pro products) to ensure long-term satisfaction, and account retention and maximize up-selling and cross-selling opportunities</li> <li>Feedback Collection: Gather and relay customer feedback to the product and development teams for continuous improvement.</li> <li>Customer Loyalty: Identify opportunities for customer advocacy, such as success stories, the torch network, and referrals.</li> </ul> What you'll bring: <ul> <li>2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred</li> <li>A customer value, ROI, and business outcome-driven mindset</li> <li>Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan</li> <li>Strong de-escalation and problem-solving skills.</li> <li>Highly skilled in written and verbal communication</li> <li>Proven ability to multi-task and manage multiple projects at a time with strong attention to detail</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others</li> <li>Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution</li> <li>Self-motivated and able to work effectively in a remote setting</li> <li>Highly organized and detail-oriented</li> <li>Project management skills and experience are a plus.</li> <li>Exceptional organizational and time management skills</li> <li>Empathetic with a customer-focused approach</li> <li>Passion for phone-based customer interactions</li> </ul> Preferred Skills and Experience<ul> <li>Project management</li> <li>Sales</li> <li>Data or Business performance analytics</li> <li>Operational use of SalesForce, Gainsight, and Tableau</li> <li>Highly proficient in ServiceTitan workflows and best practices</li> <li>Able to work PST/MST hours</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $54,000 USD - $78,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Customer Success Manager

<h1>Principal Technical Program Manager - Developer Productivity</h1> <a href="https://careers-americas.icims.com/jobs/16835/principal-technical-program-manager---developer-productivity/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. This is a remote position within the United States. With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role from any location in the United States. Your future team We're hiring a Principal Technical Program Manager, reporting to our Head of Technical Program Management for Developer Productivity. As a Principal Technical Program Manager, you will help shape our Technical Program Management organisation as a senior individual contributor. The goal is to steer our Engineering organisation through growth and remove barriers in the journey towards our long-term goals. You will have a unique challenge of finding agreement by creating guardrails and removing barriers to help our engineering teams accelerate. What you'll do <ul> <li>Lead several initiatives to support Developer Productivity across our large scaling Engineering teams.</li> <li>Understand business objectives and translate them into technical systems problems that need to be prioritised solved in the current business environment through programs</li> <li>Use your technical understanding of Atlassian and related systems to partner with and influence engineers and architects in making progress on these problems.</li> <li>Be accountable for the success of these technical programs by managing the entire lifecycle from initiation to forecasting, budgeting, scheduling, etc.</li> <li>Manage complex dependencies and projects with a broad scope across the company</li> </ul> Your background <ul> <li>7+ years of program leadership experience on software teams, in an Engineering or Development Manager, Technical Program Manager, or Platform Product Manager capacity</li> <li>Experience in software development and leading complex engineering projects that work through large-scale company wide challenges, spanning multiple technical teams</li> <li>Expertise in setting the vision and developing program roadmaps, including making important decisions to keep projects on track, managing and mitigating risks and dependencies, and driving adoption and change</li> <li>Experience partnering with Executive sponsors and engineering partners; including Executives, Senior Architects, and Senior Engineering Managers</li> <li>You'll have a product thinking mindset that always has the customer (internal and external) front of mind in everything you do</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $200,100 - $266,800 Zone B: $180,100 - $240,100 Zone C: $166,100 - $221,400 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16835/principal-technical-program-manager---developer-productivity/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Principal Technical Program Manager - Developer Productivity

<h1>Chief of Staff to Head of Product Work Management</h1> <a href="https://careers-americas.icims.com/jobs/13606/chief-of-staff-to-head-of-product-work-management/job?mode=apply" target="_blank">Apply for this job</a> <h4>Title: Chief of Staff to Head of Product Work Management</h4> <h4>Overview</h4> Atlassian products are used and loved by millions of users worldwide to drive innovation - be it outstanding software, electric cars, spaceships or robotic surgeries. Atlassian fuels the best teams to build products better and faster with world-class products like Jira, Trello, Confluence, Bitbucket and more. Atlassian's can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassian's have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. <h4>The Role:</h4> We're Hiring a Chief Of Staff (CoS), to Support our Head of Product for Work Management for All. Our Work Management products, including Confluence, Loom, and Trello, empower all teams within organizations to effectively plan, track, communicate, and collaborate both within and across their teams. The primary objective is to enhance our customers' efficiency in teamwork while minimizing unnecessary tasks. The goal is to enhance our customers' efficiency and collaboration while minimizing unnecessary tasks. As Chief Of Staff (CoS), your role is critical - you will help to unlock new opportunities and act as an advisor and force multiplier for our ambitious growth objectives. You will provide strategic support in managing day-to-day operations, drive cross-functional alignment, and foster effective decision-making. You will serve as a trusted advisor and proxy to our Head of Product, collaborating closely with other functional leaders and senior executives across design, engineering, sales, and product marketing. This position will be responsible for enabling seamless communication, orchestrating key initiatives, and ensuring successful execution. This role necessitates leadership skills, organization , written and verbal communication, strategic thinking, and the capacity to excel in a fast-paced, dynamic environment. Some of the great work you will do: <ul> <li>Strategic Support: Collaborate with the Head of Product and executive team to define and execute Atlassian's strategic goals and initiatives, ensuring alignment across the organization. Assist with facilitating key business meetings and staying on-top of org-wide initiatives. </li> <li>Operations Optimization: Streamline operational processes, identify opportunities for efficiency gains, and drive effective resource allocation to enhance overall productivity. Identify areas for opportunity and set up operations, systems and teams when necessary. </li> <li>Cross-functional Collaboration: Facilitate collaboration and communication among different departments and teams, bridging gaps and fostering alignment. Stay Ultimately fostering a culture of transparency and shared goals.</li> <li>Project Management: Directing strategic business initiatives from development through successful execution, overseeing timelines, milestones, and deliverables to ensure successful outcomes.</li> <li>Executive Leader: Manage initiatives on behalf of the leader and team, echoing key priorities and planning action on next steps. Attend meetings, take notes and help prioritize to execute executive vision. </li> </ul> <h3>Your background: </h3> We don’t expect you to be able to tick every box. We prioritize culture and values fit above everything. If you tick a couple of the below boxes, great! Throw your hat in the ring and let’s go from there: <ul> <li>Solutions oriented leader with demonstrated success in leading high-impact, cross-functional programs in fast-growing organizations.</li> <li>Experience turning strategy into executable plans and driving high visibility projects. </li> <li>Experience diagnosing pain points and collaborating to provide solutions and actions that allow us to move forward on a common goal. </li> <li>Success leading without influence, earning trust with key stakeholders and serving as a proxy to augment the leader with the single purpose of making the TEAM successful. </li> <li>Relationship Manager, with an ability to navigate several organizations and leaders, bridging gaps and fostering collaboration. </li> <li>An analytic prowess, drive to support decisions with data, and the ability to make data digestible to varied audiences.</li> <li>Experience communicating complex concepts to a variety of audiences, connecting dots and people, and capturing and sharing important messages.</li> </ul> Qualifications <ul> <li>10+ years of relevant work experience in program management, operations, product management, or business strategy is required, including at least 1 year in a Chief of Staff role. </li> <li>Exceptional verbal, written, and facilitation skills, with experience in conducting meetings and interacting with an executive audience. </li> <li>This is a remote position, however to help our teams work together effectively, this role requires you to be located in the Pacific time zone.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $231,500 - $308,600 Zone B: $208,300 - $277,800 Zone C: $192,100 - $256,200 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. More about our benefits Whether you want to work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning &amp; growth, unique ShipIt days, a company paid trip after five years and lots more. More about Atlassian Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: <a href="https://www.atlassian.com/company" target="_blank">Unleash the potential of every team</a>. Additional Information We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to <a href="#">atlassian-accommodations@atlassian.com</a> and someone will follow up shortly. All your information will be kept confidential according to EEO guidelines. If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you. Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our <a href="https://www.atlassian.com/company/careers/resources" target="_blank">Candidate Resource Hub</a>. Multiple options can be selected. <a href="https://careers-americas.icims.com/jobs/13606/chief-of-staff-to-head-of-product-work-management/job?mode=apply" target="_blank">Apply for this job</a>

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