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Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. As a Supervisor for the Priority Support team, you will lead a specialized team of customer focused support analysts who own high value customer relationships that are essential to Coinbase achieving its mission. Using your customer support, operations, and team leadership skills you will play a crucial role ensuring we deliver an outstanding high value customer experience globally. What you’ll be doing (ie. job duties): <ul> <li>Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email)</li> <li>Manage and support initiatives aimed at streamlining operations and improving customer experience metrics. Achieve SLAs, productivity and quality metrics for your line of business/team members.</li> <li>Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.</li> <li>Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution.</li> <li>Handle customer escalations to resolution, including collaborating across teams of subject matter specialists.</li> <li>Model an investigative mentality to help address critical customer issues at the root cause.</li> <li>Represent and advocate for the customer across organizations to drive impactful changes.</li> <li>Champion clear communication with internal and external partners to align on solutions and drive results.</li> <li>Serve as an escalation point for the Customer Experience organization for dedicated Consumer customer accounts.</li> <li>Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.</li> <li>Identify opportunities to enhance the customers experience with Coinbase, unlocking potential to adopt additional features, services, and products.</li> <li>Occasionally travel to onshore and offshore locations.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>Experienced and passionate people leader with a proven track record of guiding and developing teams.</li> <li>Motivated by Coinbase’s mission and creating a seamless experience for our highest value individual and enterprise clients.</li> <li>Minimum of 3 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment. </li> <li>Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto.</li> <li>Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation.</li> <li>Fantastic communication skills in order to operate across multiple departments and stakeholders.</li> <li>Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.</li> <li>Experience in Banking, Wealth Management, Corporate Fiance, Asset Management, FinTech or Crypto.</li> </ul> Nice to haves: <ul> <li>High level of proficiency in cryptocurrency and Coinbase products</li> <li>Advanced degree in business, finance, project management or client experience</li> </ul> Note: This role requires full-time, in-office presence at our Charlotte location. In order to support the 24/7 nature of cryptocurrency, shifts may include weekend and night. Position ID: G2705 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $96,305—$96,305 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Supervisor, Priority Support (Onsite - Charlotte, NC)

<h3>About Us</h3> <a href="http://usenourish.com/" target="_blank">Nourish</a> is on a mission to improve people’s health by making it easy to eat well. More than half of Americans have a chronic condition related to what they eat, and poor nutrition is the number one driver of preventable death. Nourish is addressing this healthcare crisis by helping people eat better, more easily, with our food as medicine platform. We connect people with a telehealth Registered Dietitian, food, and mobile app to improve their nutrition, all covered by health insurance. The Nourish mobile app provides a comprehensive approach to wellness through personalized visits with Registered Dietitians, medically-tailored meal delivery, health progress tracking, personalized content, meal logging, recipes / meal planning, AI chat, and more. We launched two years ago and already have thousands of dietitians and hundreds of thousands of patients on the platform. Our patients span a wide range of nutrition-related conditions including diabetes, eating disorders, kidney disease, GI conditions, cancer, obesity / weight management, cardiovascular disease, and more. We are live in all 50 states. We are growing quickly, have partnered with national health insurance companies and provider groups, and have raised over $44M from top-tier VCs including Index Ventures, Thrive Capital, Maverick Ventures, Y Combinator, and Box Group, amongst others. Our angel investors include world-class healthcare founders from Oscar, Rightway Health, Headway, Spring Health, and Alto Pharmacy, as well as soccer star Alex Morgan and the founders from Olipop and Notion. Learn more about us in TechCrunch <a href="https://techcrunch.com/2023/01/20/with-a-focus-on-patients-with-chronic-illness-nourish-hopes-to-help-americans-eat-better/" target="_blank">here</a> and read about our recent Series A <a href="https://www.businesswire.com/news/home/20240327148762/en/Nourish-Raises-35M-Series-A-to-Expand-Access-to-Registered-Dietitians" target="_blank">here</a>. <h3>About the Role</h3> As the first Recruiting Coordinator at Nourish, you’ll play a critical role supporting the Talent Acquisition team and facilitating world-class interview processes for candidates and hiring teams. In this role, you’ll take total ownership of scheduling interviews and will be heavily involved in crafting the process end-to-end, from arranging kickoffs / debriefs to launching requisitions and maintaining data integrity. This is a great fit for someone who is meticulously detailed and proactive, takes extreme ownership of their work, is eager to teach themselves new tools / skills, and loves to collaborate across many stakeholders. This is a great opportunity learn how a talent team partners with and supports the overall business and take on more responsibility as you progress within the role, including sourcing, screening candidates, and operational projects. This role is full-time and open to NYC-based candidates only (hybrid setup). Our office is in the heart of Union Square. <h3>Key Responsibilities:</h3> <ul> <li>Supporting all recruiters, take ownership of scheduling all interviews, ensuring timely and consistent momentum for both hiring teams and candidates.</li> <li>Deliver an exceptional candidate experience throughout the interview process, including facilitating on-site interviews.</li> <li>Serve as a trusted point of contact for both candidates and recruiters, proactively addressing any needs and surfacing concerns throughout the hiring process.</li> <li>Collaborate with the Executive Assistant to prioritize scheduling, balancing hiring needs with business priorities.</li> <li>Become an operational subject matter expert in our systems (Greenhouse, Goodtime, Gem, LinkedIn Recruiter, and related tools), ensuring seamless candidate management and data integrity.</li> <li>Manage requisition set-up and job posting processes to ensure consistency and accuracy.</li> <li>Continuously refine and enhance interview processes, driving a streamlined and elevated experience for both candidates and interviewers.</li> </ul> <h3>We’d love to hear from you if you:</h3> <ul> <li>Bring 1-3 years of experience in Recruiting or HR, supporting high volume operations.</li> <li>Have experience using leading TA tools (Greenhouse required, Goodtime, Gem, LinkedIn Recruiter strongly preferred).</li> <li>Are meticulously organized with a keen eye for detail, ensuring accuracy in everything you do.</li> <li>Thrive in fast-paced environments, approaching challenges with a problem-solving mindset and quick thinking.</li> <li>Communicate clearly and effectively, both in writing and verbally.</li> <li>Take extreme ownership of your work, demonstrating a strong work ethic, accountability, and a passion for growth.</li> <li>Are adaptable, creative, and excel at navigating complex situations with ease.</li> <li>Enjoy collaborating in a team environment with many stakeholders.</li> </ul> <h3>More Information</h3> <a href="https://www.notion.so/Mission-Vision-Success-75c1aed3850a4c59b8e7d1df101832ab?pvs=21" target="_blank">Mission &amp; Vision &amp; Success</a> <a href="https://www.notion.so/Nourish-Clinical-Philosophy-7687ecbddc064a5ca5cce0ed780c0ced?pvs=21" target="_blank">Nourish Clinical Philosophy</a> <a href="https://www.notion.so/Values-84cef6ac8c384f4d8f595a8c0061c62c?pvs=21" target="_blank">Values</a> <a href="https://www.notion.so/Why-Nourish-Exists-84442a27abc34e2b95b2ad3d3dfb1214?pvs=21" target="_blank">Why Nourish Exists</a> <a href="https://www.notion.so/Team-c48f74ebc0674f668e20bb1313f0c2eb?pvs=21" target="_blank">Team</a> <a href="https://www.notion.so/Compensation-Benefits-38e34a54930f45cf93f41fd7f7e28a83?pvs=21" target="_blank">Compensation &amp; Benefits</a> <a href="https://www.notion.so/How-We-Work-a461b591089f412dbc2c55ab7167f74e?pvs=21" target="_blank">How We Work</a> Please note that you must be legally authorized to work in the U.S. for this position.

Nourish

Recruiting Coordinator

Liberty Mutual Strategic Ventures

Program Manager, Training

Vice President of Mortgage Operations Position Summary Develop and administer TTCU mortgage lending products, procedures, and processes. Assure offerings are market competitive while minimizing risk to the organization. Train and manage mortgage department employees to assure consistent application to organizational strategies and goals including tracking and mortgage reporting data. Serve as primary support for department software applications. Performs duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Act. Supervises: Mortgage Processing Manager, Mortgage Closing Supervisor, Disclosure Desk, and Mortgage Loan Originators. Essential Job Functions and Responsibilities Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of TTCU, including hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies, and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate. Create, produce, track, and maintain data specific reports for use by department management including but not limited to: turn times, closings, and loan assignments. Track and maintain assigned reports on realtor/broker/builder network activity monthly and maintain updated knowledge of market trends and movements and regularly convey information to SVP/Chief Lending Officer. Prepare, present, and adhere to annual budget for department. Establish and maintain strong business relationships with realtors/brokers, builders, title and closing companies and other industry participants. Recommend new relationships to management as they are developed. Provide feedback, recommend changes, help develop and assist with submission of proposals on how to promote, support, enhance and grow the lending program with competitive terms. Prepare and conduct presentations to explain the benefits of participating in TTCU's various mortgage lending programs. Resolve member service issues as they arise. Use loan authority within credit union policies and guidelines to underwrite loans and support process by assisting Mortgage Underwriters and Processors with problems to insure prompt funding of loans. Evaluate loan collateral, applicant's debt to income ratio, income stability, credit history and the general financial status of the applicant to determine qualifications and decide whether to grant or deny loan applications based on existing loan policy and/or guidelines. Monitor secondary sales to ensure all commitments are reached and mitigate fall out through proper pipeline management. Coordinate with the Marketing Department and direct the marketing efforts of the Mortgage department to effectively promote realtor/broker/builder relations and various promotions and competitions. Track and maintain assigned reports on realtor/broker/builder network activity monthly and maintain updated knowledge of market trends and movements and regularly convey information to supervisor. Minimum Qualifications Educational Requirements <ul> <li>High School Diploma or GED required.</li> <li>Bachelor’s degree in business, finance, economics, or another related discipline required.</li> </ul> Certificates/Licenses <ul> <li>Must have and maintain a valid driver’s license.</li> <li>Must have a clean driving record; an annual MVR may be pulled to ensure compliance.</li> <li>Ability to qualify and maintain NMLS license.</li> </ul> Experience <ul> <li>Management experience, within a Financial Institution setting: 6-8 years</li> <li>Business development and sales experience: 5 years</li> <li>Lending experience in a decision-making position: 5 years</li> <li>Experience with mortgage origination, loan processing, underwriting, and closing; including procedures and processes for FHA, VA, GNMA, USDA, and Rural Housing: 5 years </li> </ul> Additional Requirements Job Knowledge <ul> <li>Advanced knowledge with Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint, Teams, Edge, and Outlook).</li> <li>Ability to learn proprietary computer software such as Encompass LOS, Blend POS, Keystone, OnBase, Concur, etc.</li> <li>Ability to read, interpret and understand credit reports and appraisals.</li> <li>Advanced knowledge of Real Estate Settlement Procedures Act (RESPA)</li> <li>Working knowledge of Oklahoma Real Estate and Oklahoma Contract Laws.</li> </ul> Interpersonal Skills Advanced written and verbal communication skills, with emphasis on public presentations to all size audiences; persuasive speaking skills. Goal driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches direct reports to meet high performance standards. Ability to facilitate member focus groups and other public consumer testing methods. Strong attention to detail and the ability to maintain confidentiality of all Member information and data. Ability to create an atmosphere which promotes TTCU’s Core Values by maintaining a high level of personal integrity, presenting a friendly, enthusiastic, and professional demeanor while providing extraordinary service to members and fostering teamwork among employees. Working Conditions Routinely perform work indoors in climate controlled shared work area with a moderate level of noise. Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform intermediate mathematical calculation with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside the organization and demonstrate the highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Physical Demands Activity Regularly Frequently Occasionally Capable of regular, reliable, and timely attendance X Must be able to routinely perform work on computer for an average of 6-8 hours per day X Must be able to operate office equipment including telephone, copier, facsimile, and calculator X Preform primarily sedentary work with limited physical exertion and lifting up to 20lbs X Travel by automobile X Must be able to work extended hours whenever required or requested by management X Must be capable of climbing / descending stairs in emergency situations. X

TTCU Federal Credit Union

VP of Mortgage Operations

Req ID: 76237 Location: Tulsa -TUL Areas of Interest: Accounting Pay Transparency Salary Range: Not Available Application Deadline: 03/27/2025 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. <h2>Bonus Type</h2> Discretionary <h2>Summary</h2> The finance and administration department is the engine behind a bank’s success, driving financial health and operational efficiency. They masterfully handle financial planning, budgeting, accounting, and administrative support, ensuring the bank’s operations run smoothly. With services like financial reporting, cost management, risk management, payroll, and vendor management, this dynamic team of experts works together to uphold the bank’s financial integrity and operational excellence, making sure everything is on point and thriving. <h2>Job Description</h2> The Senior Accounting Supervisor, Control Operations applies knowledge of GAAP, SOX internal controls, and banking best practices to lead a team of professionals who administer and support users of a variety of financial applications that enforce internal controls across the organization. He or she evaluates access to transactions with direct financial impact to internal and external customers, manages account reconciliation quality control initiatives, and develops internal control and process improvements. <h2>Team Culture</h2> We value precision, collaboration, and continuous improvement. We ensure accuracy and accountability in managing financial records and compliance, while fostering a supportive and collaborative environment through teamwork and open communication. Embracing professional development and technological advancements, we stay agile and adaptable in the evolving financial landscape. <h2>How You'll Spend Your Time</h2> <ul> <li>You will enforce user access controls for customer accounts, ACH transactions, and general ledger entries impacting BOKF profitability.</li> <li>You will design and evaluate transaction structure changes in accordance with GAAP.</li> <li>You will recall policies across business lines to evaluate, decide, and document user change requests and accounting approvals.</li> <li>You will manage and improve internal controls and efficiency within REGIS and ICAP applications.</li> <li>You will periodically enable non-standard REGIS access for customer-facing business lines to address widespread errors.</li> <li>You will monitor high-risk reconciliations, use data analytics to identify anomalies, and present findings to senior management.</li> <li>You will support auditors with process documentation and testing to ensure REGIS and ICAP controls are effective.</li> <li>You will coach and mentor a team of accountants, focusing on engagement and development for future contributions.</li> </ul> <h2>Education &amp; Experience Requirements</h2> This level of knowledge is normally acquired through completion of a Bachelor’s Degree in Accounting and 8+ years related experience in progressive accounting roles, including 3+ years supervising a high functioning team or equivalent combination of education and experience. Financial services industry experience strongly preferred. <ul> <li>Advanced understanding of GAAP and internal controls</li> <li>Moderate working ability to research and understand technical accounting topics</li> <li>Strong PC skills including spreadsheet, database, and word processing applications</li> <li>Experience in compiling and analyzing raw data to identify trends and anomalies and draw conclusions, using tools such as Microsoft PowerBI.</li> <li>Excellent communication skills in order to explain accounting concepts and resolve problems </li> <li>Effective problem-solving skills in order to identify and resolve internal control deficiencies and financial discrepancies</li> <li>Solid understanding of IRS reporting requirements applicable to payments to non-employees</li> <li>Demonstrated progress toward CPA license preferred, as license may be required for advancement</li> </ul> <h2>Advertising Source</h2> BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions.

Bank of Oklahoma

Sr. Accounting Supervisor, Control Operations

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. Qualified applicants must reside in the State of FloridaPosition Purpose: Supervises the behavioral health (BH) utilization review clinicians to ensure appropriate care for members and supervises day-to-day activities of BH utilization management team.<ul> <li>Monitors behavioral health (BH) utilization review clinicians and ensures compliance with applicable guidelines</li> <li>Monitors and tracks UM BH resources to ensure adherence to performance, quality, and efficiency standards</li> <li>Works with BH utilization management team to resolve complex BH care member issues related to BH</li> <li>Maintains knowledge of regulations, accreditation standards, and industry best practices related to BH utilization management</li> <li>Works with BH utilization management team and senior management to identify opportunities for process and quality improvements within utilization management</li> <li>Educates and provides resources for BH utilization management team on key initiatives and to facilitate on-going communication between BH utilization management team, members, and providers</li> <li>Works with the BH senior management to develop and implement UM policies, procedures, and guidelines that ensure appropriate and effective utilization of healthcare services</li> <li>Evaluates BH utilization management team performance and provides feedback regarding performance, goals, and career milestones</li> <li>Provides coaching and guidance to the BH utilization management team for optimal performance management and provides counseling and corrective action when required</li> <li>Assists with onboarding, hiring, and training BH utilization management team members</li> <li>Attends company meetings in absence of people leader</li> <li>Acts as primary contact for escalated calls/issues that require research or special handling</li> <li>Leads and manage others in a matrixed/cross functional environment</li> <li>Leads and champions change within scope of responsibility</li> <li>Presents information and responds to questions from peers, leaders and internal/external customers</li> <li>Performs other duties as assigned</li> <li>Complies with all policies and standards</li> </ul>Education/Experience: Requires Graduate of an Accredited School of Nursing or Bachelor's degree and 4+ years of related experience.<ul> <li>License to practice independently, and/or have obtained the state required licensure as outlined by the applicable state required.</li> <li>Knowledge of BH utilization management principles preferred.</li> <li>Prior supervisory experience preferred preferred.</li> <li>Understanding of medical necessity criteria for a broad range of BH services preferred.</li> </ul> License/Certification:<ul> <li>LCSW- License Clinical Social Worker required or</li> <li>LMHC-Licensed Mental Health Counselor required or</li> <li>LPC-Licensed Professional Counselor required or</li> <li>Licensed Marital and Family Therapist (LMFT) required or</li> <li>Licensed Mental Health Professional (LMHP) required or</li> <li>RN - Registered Nurse - State Licensure and/or Compact State Licensure required or</li> <li>Board Certified Behavior Analyst (BCBA) preferred</li> </ul>Pay Range: $73,800.00 - $132,700.00 per yearCentene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Centene Corporation

Supervisor, Behavioral Health Utilization Management

<a href="#">Apply</a> Job Type Full-time Description About the Organization In 1998, Tulsa Community Foundation (TCF) was established to assist nonprofit agencies, corporations, individuals and families with flexible charitable giving solutions. The Tulsa Community Foundation is a collection of over 2,000 funds, varying in size from a few thousand to multiple millions of dollars. Each fund has its own identity and philanthropic purpose. Funds benefit from being invested with other funds to create a lasting community resource and benefit to the region. Position Purpose TCF seeks an experienced, highly skilled and mission driven candidate to serve as a Program Officer–Development. The Program Officer–Development will perform individual and business/funds development and stewardship roles for Tulsa Community Foundation. Our mission is to steward donors’ charitable giving, now and for generations to come and to provide leadership, vision and impactful community investment. The Program Officer of Development involves being a key leader driving TCF’s mission, shaping our asset development strategy, nurturing donor relationships, and fostering a culture of collaboration and innovation. This work will directly impact the growth of philanthropy. Responsibilities/Essential Duties <ul> <li>Develop and execute comprehensive strategies for business development, donor engagement, and community outreach, especially with the allied professional community</li> <li>Identify and cultivate professional advisors in the accounting, financial planning, legal and tax communities to create referral opportunities</li> <li>Set and achieve ambitious development goals (new business &amp; legacy donors) while ensuring sustainable growth</li> <li>Participate in strategic planning at the executive level</li> <li>Create and execute on business development strategies to grow the foundation’s assets through planned giving, endowment building, and complex gifts</li> <li>Monitor and analyze development trends and adjust strategies accordingly</li> <li>Ensure best practices in donor database management and gift processing</li> <li>Build and maintain strong relationships with current and prospective donors, including individuals, families, and corporations</li> <li>Design, implement and oversee innovative donor stewardship programs that enhance the giving experience, including donor recognition programs and special events</li> <li>Prepare and execute donor briefings, presentations, and other donor recognition events or campaigns</li> <li>Create personalized giving strategies that align donor interest with community needs</li> <li>Serve as a key brand ambassador for the foundation in the community</li> <li>Identify and cultivate new partnership opportunities to expand the foundation’s reach and impact raising awareness of the foundation’s mission</li> <li>Promote TCF through presentations and speaking engagements with community organizations, associations and groups</li> <li>Record and maintain prospect/donor contacts in RE NXT </li> <li>Develop key performance indicators in connection with core development activities to provide regular reporting to management </li> <li>Participate in continuing education opportunities such as conferences, webinars, etc. as required</li> <li>Consistent and reliable presence to facilitate in person interactions regarding training, donor relations and program procedures</li> <li>Respond timely to constituent and stakeholder requests and needs: </li> </ul> o May require immediate response informing person that you will schedule a time with them the next business day o May require response after 5 PM weekdays <ul><li>Other duties as assigned, including special projects</li></ul> Education and Experience <ul> <li>Bachelor’s Degree required, business administration, communications, or related field preferred</li> <li>5-7 years related experience with nonprofit or community organization preferred</li> <li>Prior experience with development and cultivating relationships, stewardship of best practices preferred </li> <li>Practiced and executed public presentations </li> </ul> Skills and Abilities <ul> <li>Microsoft Office (Proficient) </li> <li>Experience with Blackbaud Raiser’s Edge (NXT) and NPact Foundation Cloud a plus</li> <li>Excellent verbal and written communications, specifically in phone and email communications </li> <li>Critical thinking and problem solving </li> <li>Multitask while maintaining productivity </li> <li>Positive working relationships internally, externally </li> <li>Work independently with limited supervision while maintaining multiple priorities </li> <li>Think proactively and perform/adapt in a fast-paced environment </li> <li>Pay close attention to detail, thoroughness, and consistent follow-through </li> <li>Build, update and maintain complex reports using multiple software programs </li> <li>Excellent interpersonal and relationship-building skills and sound judgment, with an emphasis on: </li> </ul> o Actively listening to and empathizing with others and o Cultural competency; empathy and ability to build rapport with individuals from various cultures, experiences, and backgrounds <ul> <li>Customer service minded; strong desire to work with staff, partners, vendors, and donors providing responsive, respectful service </li> <li>High standards of timeliness and attendance </li> <li>Professional attire and presence </li> <li>Use computer and phone for extended periods of time and manual dexterity to perform hand based manual office tasks </li> </ul> Physical requirements <ul> <li>Lift up to 25 lbs., for supplies and materials as needed</li> <li>Ability to work at a computer for extended period</li> </ul> Hours and Location <ul> <li>This is an in-person position based in Tulsa, OK</li> <li>A typical work week is Monday – Friday from 8:00 a.m. – 5:00 p.m.</li> <li>The work week will occasionally vary with advance notice depending on scheduled programming and other events; may require evening or weekend hours for special events or tours. </li> </ul> Additional Requirements <ul> <li>Must have reliable transportation to travel to offsite meetings</li> <li>Candidate will need a valid driver’s license, and car insurance. </li> </ul>

Tulsa Community Foundation

Program Officer - Development

Manager, Operations Solutions

<h1>The deadline to apply is March 12, 2025</h1>Job DescriptionAs a Call Center Sales Supervisor, you will be expected to be a subject matter, problem-solving expert while serving as a coach, trainer, and mentor for sales agents. The Call Center Sales Supervisor is expected to model appropriate behaviors/skills and be able to identify those characteristics to train and coach.Job Duties• Supervise a team of sales agents, offering guidance and support while monitoring their performance and productivity. • Supervisor is responsible for delivering on and improving team KPIs and Agent performance. • Actively participate in interviewing, hiring, onboarding and termination processes • Provide ongoing, timely employee reviews and documentation. • Establish a high standard for productivity, quality, and customer experience. • Manage daily activities of agents and uphold professional and ethical marketing practices. • Maintain an upbeat, professional, and motivated demeanor at all times, provide positive reinforcement, and mentoring agents. • Train team members and ensure proper execution of calling procedures and sales techniques. • Monitor calls, coach, and counsel sales agents. • Continuously motivate team members to develop a highly professional, positive, healthy yet competitive work environment. • Initiate programs and ideas to improve performance and operations. • Take appropriate and timely action in responding to employee concerns or personnel issues. • Track day-to-day team performance and attendance reports. • Maintain consistent professional improvement through company-provided workshops, tracking call center trends and active participation in team projects.Minimum Education and Experience<ul> <li>At Least 2 to 3 years of supervisory/managerial experience in a Call Center Sales Setting OR 6 months experience in a supervisor role with ADMI's Scheduling Center</li> <li>Customer service and sales experience preferred.</li> <li>Has excellent communication and leadership skills.</li> <li>Proven track record of leading, motivating, and managing others.</li> <li>Motivated self-starter</li> <li>Strong attention to detail</li> <li>Excellent problem-solving skills</li> <li>Excellent verbal communication skills</li> <li>Previous experience with computer software including Excel and MS Word (Power Point a plus).</li> <li>Previous experience and proven ability to effectively and proactively manage change and implement process improvement.</li> <li>Professional and efficient verbal and written communication skills.</li> <li>Ability to effectively coach, train and develop a team of sales associates.</li> <li>Cooperative, professional, and effective interaction skills with co-workers, company staff and visitors.</li> <li>Can adequately demonstrate the following skills: Training, Performance Management, Motivating Others, Giving Feedback, Coaching, Self-Development, Team Development, Motivation for Sales, Self-Confidence, Sales Planning, Orienting Employees, Demonstrating Empathy and Compassion</li> <li>A strong communicator with experience delivering instruction, feedback, coaching, and discipline.</li> <li>Embodies Aspen Dental's cultural values, is motivated to work in a company that strives to improve people’s lives, believes in driving personal and professional growth for Agents, and leads by inspiring individuals to meet their highest potential. </li> </ul>Internal candidates:<ul> <li>Tenure no less than 6 months in the Scheduling Center</li> <li>Must be in good standing and not on any active corrective action.</li> </ul> As a Call Center Sales Supervisor, you will be expected to be a subject matter, problem-solving expert while serving as a coach, trainer, and mentor for sales agents. The Call Center Sales Supervisor is expected to model appropriate behaviors/skills and be able to identify those characteristics to train and coach.<a href="https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees" target="_blank">View CA Privacy Policy</a>

Aspen Dental Management Inc.

Scheduling Center Supervisor

The Team You Will Join You have the change to join MetLife’s Group Benefits organization focused on leading customer migrations from MetLife’s legacy systems to MetLife’s new state of the ART solutions. This team has a dynamic leadership team focused on delivering a best-in-class solution for our customers through cutting edge technology, customer centric communications, and with a personal touch. The Opportunity The Project Leader is responsible for leading and delivering customer conversions from legacy systems to MetLife’s state of the art cloud-based claims system. The project lead will keep the work on track, manage a schedule, report progress, communicate with internal stakeholders, and work with the product owners on improving the conversion tools. This is all in support of MetLife delivering a best in the industry disability and leave management experience for our customers. The position will work in MetLife’s Group Benefits organization. This is an exciting opportunity to work with a variety of customers, technology teams, and state of the art cloud-based solutions. How You’ll Help Us Build a Confident Future (Key Responsibilities) · Lead customer migration execution to ensure smooth and efficient transitions2. · Create project plans with a focus on developing strategies and solutions for Disability Migrations. · Oversee a team of testers, developers, and operational readiness team members focused on the integration and migration of disability-related data and systems. · Manage customer migration testing and overall execution, including teams and resources dedicated to Disability Migrations. · Coordinate with account teams, operations, and product owners, ensuring collaboration and communication across departments for Disability Migrations. Key Responsibilities: · Under general supervision, concurrently manage multiple medium projects to ensure project success. · Oversees critical initiatives that span the entire scope of operational business areas. · Manages critical relationships including with operations, vendors, customer facing teams, product owners, internal end users, and business leaders · Closely manage/coordinate migration projects across teams impacted by the specific initiative or iteration. · Track / coordinate key milestone dates and dependencies across all impacted areas. · Designs, implements, and monitors the progress of initiatives, milestones, to ensure timeliness and deliverables are met. · Creates and manages detailed work plans, schedules, resource plans, and status reports for end-to-end operational readiness. · Ensure Alignment with leaders to ensure seamless delivery by coordinate scope, progress and issues/risk. § Address business focused concerns which may require engaging architects, engineers and other leads. · Manages critical relationships; release managers, vendors, internal end users, and business customers/leadership. · Leads and motivates team members that are not direct reports · Identify/ coordinate release management items, ensuring all items have been captured and completed · Monitor/Coordinate responses from stakeholders. What You Need to Succeed (Required Qualifications) · 2 years of experience in the insurance industry · 7 years of experience with Microsoft Project and other MS Office tools · 10 years of experience managing multiple projects at 1 time · Excellent communication skills both verbal and in writing · Demonstrated problem solving and research skills. What Can Give You an Edge (Additional Skills) · PMP Certification · SAFE Scrum Lead certification · Group benefit’s customer implementation experience · Demonstrated balance between process and pragmatic execution.

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