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To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.We are seeking a Program Manager with the drive, experience, and skill set to lead our most complex Professional Services programs (both advisory and implementation) through to value realization for our customers. You will lead programs where you not only help create the strategy but also guide our customers at the executive level to align on overall objectives and outcomes of the engagement as well as the KPIs to measure its success. You will be accountable for leading the execution to achieve the desired value and outcomes. Primary Responsibilities:<ul> <li>Drive the program strategy as well as the alignment of outcomes and KPIs to measure the engagement’s success at the executive level</li> <li>Deliver the Program as agreed and manage senior stakeholders to achieve the aligned upon outcomes and/or contractual deliverables</li> <li>Manage and align the different work streams within the program to achieve the holistic business outcome(s) for the customer</li> <li>Partner with executive decision makers and functional consultants to deliver customer success and help our customers achieve business value</li> <li>Partner with internal teams (Sales, Success, Product, Executive Sponsors, etc) to make sure we are aligned as One Salesforce and leveraging all necessary parties to ensure our customers’ success</li> <li>Proactively build and expand business relationships which enable us to support, develop, and win business that delivers mutual value</li> <li>Define and create foundational Program Management processes/documentation such as risk management plan, governance plan, communication plan, program plan, project plan, financial management plan, etc</li> <li>Initiate challenging conversations in areas where expectations with the client or individuals on the team are not being met and work on plans to improve the outcomes</li> <li>Plan and manage program staffing and financials</li> <li>Build a project plan complete with dependencies, owners, and dates. Lead the successful execution of that plan.</li> <li>Coach and partner with customer executives</li> <li>Apply strong Salesforce product, business process, methodology &amp; ecosystem knowledge to drive success</li> <li>Have difficult conversations regarding budget, resources, and timeline and formally collect and communicate outcomes of those meetings.</li> <li>Identify, handle and mitigate program risk</li> </ul>The ideal candidate will have:<ul> <li>A passion for Salesforce, our values, and especially the role the Salesforce Services organization plays in our success.</li> <li>10+ years using/implementing the core Salesforce products (Sales Cloud, Service Cloud), ideally as a consultant</li> <li>A successful track record of leading large ($10MM +) and complex programs with measurable outcomes that have positively impacted the business</li> <li>A strong sense of vision for the customer with a maniacal focus on executing at speed</li> <li>A proven ability to generate trust and build relationships</li> <li>The ability to advise and lead teams through influence without positional authority</li> <li>The ability to quickly build momentum on a program and sustain it</li> <li>A significant understanding of the Salesforce platform in order to influence strategic and value discussions at a management level</li> <li>Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written</li> <li>5+ years leading a team of 40+ people across multiple geographies and workstreams</li> </ul>Desired skills and experience:<ul> <li>Ability to rapidly build senior level credibility with the Customer in a true partnership relationship</li> <li>Ability to drive and shape the big picture while having an eye for the details</li> <li>Strong interpersonal skills, with demonstrated ability to work effectively and collaboratively with diverse team members and external parties operating in a matrixed environment</li> <li>Ability to lead client, SIs, and internal teams from strategy to roadmap to execution</li> <li>Ability to lead large and/or enterprise-wide engagements, facilitate meetings, create action plans, mentor teams of junior team members and effectively manage client escalations.</li> <li>Ability to lead high powered workshops and effectively tailor messaging based on the audience and subject matter</li> <li>10+ years experience in Program Management role</li> <li>5-10 years experience in managing external client projects in positions of increasing responsibility in the delivery of business consulting and systems development with financial responsibility for those projects.</li> <li>Demonstrated program leadership skills, with direct responsibility for managing project teams, budget and schedule.</li> <li>Demonstrated negotiation, conflict management and leadership skills.</li> <li>Demonstrated history of delivering successful programs that result in measurable business value</li> <li>Undergraduate degree; relevant technical or business (MBA) post-graduate degree is a plus</li> <li>PMP Certification</li> <li>SAFe Certification</li> <li> <a href="http://salesforce.com/" target="_blank">Salesforce.com</a> Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary</li> </ul> Travel is an integral part of this role, and will be based on individual customer needs. 50%+ travel to be expectedAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this <a href="https://careers.mail.salesforce.com/accommodations-request-form" target="_blank">Accommodations Request Form</a>.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at <a href="http://www.equality.com" target="_blank">www.equality.com</a> and explore our company benefits at <a href="http://www.salesforcebenefits.com" target="_blank">www.salesforcebenefits.com</a>.<a href="https://salesforce.com" target="_blank">Salesforce</a> is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.<a href="https://salesforce.com" target="_blank"> Salesforce</a> does not accept unsolicited headhunter and agency resumes.<a href="https://salesforce.com" target="_blank"> Salesforce</a> will not pay any third-party agency or company that does not have a signed agreement with<a href="https://salesforce.com" target="_blank"> Salesforce</a>.﻿Salesforce welcomes all.

Salesforce 

Senior Program Manager

WHAT WE’RE LOOKING FORThis demanding and fast-paced position will require an individual that has strong interpersonal and organizational skills, the ability to communicate effectively with a variety of personalities, multitask, problem solve and a willingness to adjust from a daily routine when necessary. The individual in this position will have a proactive, forward-thinking approach and a client service mindset. The primary responsibility of the Administrative Assistant is to provide first in class hospitality to internal and external clients, vendors and team members.A GLIMPSE INTO YOUR DAY<ul> <li>Acts as ambassador of Relation culture to clients, teams and visitors.</li> <li>Answers telephone calls incoming from Relation clients and contacts and directs to appropriate team member.</li> <li>Manages the reception area to ensure effective telephone and mail communications both internally and externally.</li> <li>Maintains day to day office support functions such as stocking printers, handling sensitive documents and mail, deliveries, and other needs.</li> <li>Performs administrative duties (filing, photocopying and faxing) in an efficient and timely manner.</li> <li>Attends Relation team meetings to take notes and documents meetings as needed.</li> <li>Provides back up support to client support teams, eligibility and enrollment and/or agency management systems as needed.</li> <li>Supports Relation client teams in peer reviewing and assembly of client presentations.</li> <li>Develops presentations by designing format, collecting information, and compiling data. Requests materials from other individuals and ensures consistency in the format. Reviews for errors and edits as necessary.</li> <li>Composes correspondence and/or reports.</li> <li>Performs other projects, duties, and tasks, as assigned.</li> </ul>WHAT SUCCESS LOOKS LIKE IN THIS ROLE<ul> <li>High School Diploma.</li> <li>Bilingual (English/Spanish) preferred; may be required, depending on location.</li> <li>2+ years’ customer service experience in a professional office or customer support environment preferred.</li> <li>Excellent verbal and written communication skills.</li> <li>Excellent phone etiquette.</li> <li>Outstanding interpersonal skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.</li> <li>Proficient in using computers, internet Microsoft Office Suite.</li> <li>Must be able to understand written and oral communications and interpret information written within policies.</li> <li>Ability to work independently with limited daily supervision and to work effectively in a team environment.</li> <li>Ability to function effectively under tight time constraints, consistently meet strict deadlines, prioritize, and handle multiple tasks in a demanding work environment.</li> <li>Customer focused, high integrity, excellent work ethic.</li> </ul>WHY CHOOSE RELATION?<ul> <li>Competitive pay.</li> <li>A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more. </li> <li>Career advancement and development opportunities.</li> </ul>.Note: The above is not all encompassing of the full position description. Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. .$14.42 - $21.15

Relation Insurance

Administrative Assistant

<h1>About One</h1>One’s mission is simple - to help customers achieve financial progress. We’re doing this by creating simple solutions to help our customers save, spend, borrow, and grow their money – all in one place. The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances. What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent. There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!<h1>The role</h1>As Brokerage Operations Lead, your mandate is to build and optimize key operational processes for One’s brokerage services, ensuring seamless and accurate execution of critical functions. This role will impact One’s vision by creating robust systems and processes that enhance customer trust and operational efficiency within our brokerage offerings. You will work closely with the Customer Service Operations team, Product, and Compliance teams to drive process excellence and scalability. This role reports to the Head of Operations.This role is responsible for: <ul> <li>Establishing and managing processes related to money movement, trade corrections, corporate actions, and other brokerage-related operations.</li> <li>Building and maintaining error management systems to identify, rectify, and prevent trade-related issues.</li> <li>Overseeing the accurate and timely execution of corporate actions, including dividends, stock splits, and proxy voting.</li> <li>Partnering with the Customer Service Operations team to address and resolve customer queries and issues efficiently, and overseeing escalated customer inquiries.</li> <li>Collaborating with Product and Technology teams to streamline operations through automation and technology enhancements.</li> <li>Ensuring compliance with regulatory requirements and coordinating with Compliance and Legal teams to mitigate operational risks.</li> <li>Managing key vendor relationships to ensure compliance with applicable rules</li> <li>Being the primary liaison between One and our clearing BD partner.</li> </ul><h1>You bring</h1><ul> <li>5-10+ years of brokerage operations leadership experience.</li> <li>Licenses: Series 7, 63, 24, and 27 (Required).</li> <li>Deep understanding and comprehensive knowledge of SEC/FINRA rules and regulations.</li> <li>An act-like-an-owner mentality. We have a bias toward taking action.</li> <li>Deep knowledge of brokerage operations, including experience with money movement, trade corrections, and corporate actions.</li> <li>Strong analytical and problem-solving skills, with the ability to design and optimize processes.</li> <li>Excellent collaboration and communication skills to work effectively across teams.</li> <li>Experience in leveraging technology and automation to improve operational efficiency.</li> </ul><h1>Pay Transparency</h1>The estimated annual base salary for this position ranges from $175,000 - $200,000. Pay is generally based upon the level, complexity, responsibility, and job duties / requirements of the specific position. We then source candidates with the requisite skills, expertise, education, training, and experience. If you are selected for an interview, please feel welcome to speak to a Talent Partner about our compensation philosophy and other available benefits. We use Covey as part of our hiring process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using <a href="https://getcovey.com/product/covey-scout-inbound" target="_blank">Covey Scout for Inbound</a> on May 31, 2024.Please see the independent bias audit report covering our use of Covey <a href="https://getcovey.com/nyc-local-law-144" target="_blank">here</a>.<h1>Leveling Philosophy</h1>In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at One. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within One.<h1>Inclusion &amp; Belonging</h1>To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at <a href="mailto:talent@one.app" target="_blank">talent@one.app</a>.

Brokerage Operations Lead

Description About the Organization inTulsa is a candidate focused organization committed to empowering individuals at every stage of their career journey. Our mission is to help Tulsans realize their full potential by providing resources, events, and expert guidance. We are passionate about creating a supportive environment where candidates can grow, thrive, and access fulfilling careers that align with their goals and aspirations. Our approach aims to bridge the gap between talent and opportunity, leading to success for both candidates and employers. inTulsa is one of the Programs within Experience Tulsa, a portfolio of programs and teams working to showcase the unique past, present, and exciting future of Tulsa in an inclusive, high-touch, and comprehensive manner to assist in generating vibrant growth. We do this through speaking loudly and proudly about all that Tulsa has to offer while offering meaningful community-building opportunities for newcomers and long-time Tulsans, alike. In addition to inTulsa, the other programs under the Experience Tulsa umbrella include Tulsa Remote, Tulsa Service Year, and Campus Tulsa, and are all economic development initiatives supported by the George Kaiser Family Foundation. Over the next few years, we hope to support other key community partners in building up Tulsa to be the most welcoming place for newcomers, while increasing social capital, community-building, and networking opportunities for all Tulsans. Position Purpose The Operations Specialist will be responsible for managing the day-to-day operations of the organization, supporting the Head of inTulsa in driving efficiency, effectiveness, and organizational success. This role will oversee budgeting and financial performance, collaborate with human resources to enhance employee experience, and manage administrative functions including administrative support and vendor relationships across Experience Tulsa. Additionally, the Operations Specialist will develop and maintain operational policies, identify areas for improvement, and ensure smooth coordination of executive schedules and meetings. With a focus on fostering a positive culture, promoting collaboration, and ensuring compliance, the Operations Specialist will be integral to optimizing operations across the organization. Requirements Core Responsibilities <ul> <li>Operational Leadership and Strategy: Support the Managing Director in overseeing all aspects of organizational operations, implementing systems and processes that enhance both efficiency and effectiveness across teams. Identify and evaluate opportunities for operational improvements, developing and recommending strategies to streamline processes and drive organizational success. Continuously assess operational workflows, suggesting and leading initiatives to improve productivity, reduce costs, and optimize resource utilization.</li> <li>Financial and Budget Management: Take ownership of the budgeting process, working closely with leadership to prepare, track, and manage budgets. Monitor financial performance, analyze expense trends, and provide regular, actionable financial reports to leadership to inform decision-making. Ensure financial compliance and prepare necessary documentation for audits or financial reviews.</li> <li>Human Resources Liaison and Employee Experience: Act as a key liaison between operations and human resources, assisting with onboarding, employee relations, and other HR-related processes to create a positive and seamless experience for employees. Support the development and implementation of programs that enhance employee engagement, retention, and overall satisfaction within the organization. Foster a positive organizational culture by promoting inclusivity, transparency, and collaboration across teams.</li> <li>Administrative Coordination and Office Management: Oversee and coordinate the day-to-day administrative functions, including vendor relationships, and resource allocation. Manage the calendars and schedules for senior managers within Experience Tulsa, ensuring efficient and effective scheduling of meetings, appointments, and project deadlines. Plan, schedule, and confirm cross-team meetings, ensuring all participants are prepared and have the necessary materials ahead of time. Collaborate with leadership to develop and distribute clear meeting agendas, ensuring that key discussions and decisions are effectively communicated.</li> <li>Operational Documentation and Policy Management: Develop, implement, and maintain operational policies and procedures, ensuring organizational consistency, compliance, and adherence to industry best practices. Review and update internal documentation regularly to ensure all processes remain relevant, effective, and aligned with the company’s goals.</li> <li>Presentation and Communications Support: Assist in creating visually compelling, well-structured presentations for both internal and external meetings, ensuring clarity, consistency, and alignment with organizational goals. Support in crafting communications that help articulate operational updates, changes, or strategic initiatives to various stakeholders.</li> <li>Additional Responsibilities: Undertake other duties as assigned to support the organization’s operations and strategic initiatives. Serve as a point of contact for both internal and external stakeholders, maintaining positive and productive relationships. </li> </ul> Education And Experience <ul> <li>Bachelor’s degree in business administration, operations management or a related field. Equivalent experience will also be considered.</li> <li>Experience in operations management, office management or a similar role.</li> <li>Experience budgeting, financial tracking and reporting.</li> <li>Familiarity with human resources processes, policies and best practices.</li> <li>Proven ability to manage multiple priorities and maintain attention to detail. </li> </ul> Necessary Mindsets And Skills <ul> <li>Strategic Thinking: Expertise in setting clear goals, anticipating challenges, and developing long-term strategies that align with organizational objectives.</li> <li>Operational Efficiency: Strong capability to streamline workflows, optimize resource utilization, and implement best practices to improve overall efficiency and productivity.</li> <li>Data-Driven Decision Making: Proficiency in using data and analytics to evaluate performance, identify trends, and make informed decisions to enhance processes and outcomes.</li> <li>Problem-Solving: Sharp problem-solving skills to analyze complex situations, identify root causes, and implement innovative and practical solutions effectively.</li> <li>Communication &amp; Collaboration: Exceptional verbal and written communication skills for facilitating cross-departmental collaboration and aligning stakeholders toward shared goals.</li> <li>Adaptability &amp; Flexibility: Comfortable managing change in a dynamic environment, with the ability to pivot quickly and effectively when faced with new challenges or opportunities.</li> <li>Project Management: Strong organizational and project management skills to plan, execute, and monitor multiple initiatives, ensuring on-time delivery within scope and budget.</li> <li>Customer-Focused Mindset: Deep commitment to understanding and meeting the needs of internal and external stakeholders, delivering solutions that enhance their experiences.</li> <li>Continuous Improvement Orientation: A growth mindset focused on identifying opportunities for innovation and implementing improvements to processes, systems, and overall operations. </li> </ul> Physical Requirements <ul> <li>Ability to work at a desk and operate a computer for extended periods.</li> <li>Occasional need to participate in virtual meetings and webinars.</li> <li>Ability to help set up and tear down candidate readiness / networking events.</li> <li>Minimal physical demands beyond standard office work requirements. </li> </ul> Hours and Location <ul> <li>This is a hybrid position in Tulsa, OK.</li> <li>We have in-person mandatory team meetings on Wednesdays.</li> <li>A typical work week is Monday - Friday from 8:00 a.m. – 5:00 p.m. </li> <li>Attend monthly candidate networking events outside of business hours. </li> </ul> Additional Requirements <ul><li>Ability to work in US. </li></ul> About Our Benefits As part of our overall compensation package, we offer work/life flexibility, comprehensive health benefits, paid time off, and a generous retirement contributions designed to support you and your family. Details <ul> <li>100% employer paid medical, dental, and long-term disability for full-time employees only. Option to add vision and dependents.</li> <li>401K employee and employer contributions.</li> <li>Paid time off to support you while you are out of the office.</li> <li>Paid holidays so our employees can spend time with those they care about.</li> <li>Employer paid AD&amp;D life insurance, with employee options to add supplemental life insurance.</li> </ul>

Tulsa Community Foundation

Operations Specialist

Coinbase

Associate, Sales Operations & Strategy

Cherokee Nation Businesses

Operations General Manager

Sooner Launch Pad Accelerator

Program Manager

Job Description:The Product Operations Analyst plays a critical role in enhancing product performance and customer satisfaction. This position is responsible for facilitating the voice of the customer by triaging feedback and leveraging insights to inform and drive product strategy. The analyst will also focus on tool enablement to optimize workflows, ensuring that teams have the resources they need for efficiency. Additionally, the role involves building and implementing new processes across the organization to streamline operations and enhance overall product delivery. The ideal candidate is a proactive problem-solver with strong analytical skills and a passion for driving continuous improvement in product operations.Who you’re committed to being:<ul> <li>You enjoy learning and are open to new ways of doing things.</li> <li>You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.</li> <li>When communicating you are self-aware, insightful, and proactive.</li> <li>You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link.</li> <li>You believe in continuous improvement and request frequent feedback from others.</li> </ul>What you’ll do:<ul> <li>Triage customer feedback to inform product strategy and enhancements.</li> <li>Enable and optimize tools and resources to improve team efficiency.</li> <li>Develop and implement standardized processes across the organization.</li> <li>Collaborate with cross-functional teams to identify and resolve operational challenges.</li> <li>Monitor key performance metrics to drive data-driven decisions and improvements.</li> </ul>Experience you’ll bring:<ul> <li>A strong understanding of process improvement</li> <li>2+ years of prior experience working in a product organization</li> <li>Analytical background preferred</li> </ul>Requirements:<ul> <li>Experience leading challenging org wide initiatives that require a high degree of critical thinking</li> <li>Strong ability to navigate ambiguity</li> <li>Experience with critiquing, improving, and implementing complex processes</li> <li>Requires a minimum of 2 years of related or equivalent experience; or 1+ years with an advanced degree.</li> </ul>Travel Requirements:While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.Why you’ll love working here:<ul> <li>We’re remote- and hybrid-friendly</li> <li>We’re mission driven and guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul>About us:We’re Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.Physical and Mental Requirements:Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.EEOC StatementBring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation.For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>.Non-Commission Roles- The annual US base salary range for this role is $69,300 - $85,500 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary, this role may also be eligible for benefits and bonuses.Applications must be submitted within 90 days after the initial posting date to be considered. #LI-JM2

Pluralsight

Product Operations Analyst

<h2 id="who-we-are">Who we are</h2> <h3 id="about-stripe">About Stripe</h3> Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. <h3 id="about-the-team">About the team</h3> The Incident Ops team is a global 24/7 team responsible for driving incident response and management from detection to resolution. Stripe is proud of its five 9s reliability and this team is at the forefront of ensuring we keep it that way - working hand-in-hand with Reliability Eng and across the Tech Org. This team of incident response managers (IRM) is defined by our sense of ownership and how we drive incidents to resolution - marshaling the necessary cross-functional resources to respond to and resolve service outages, critical bugs, security attacks and anything that significantly impacts the users of our products. The team is user-first and ensures appropriate external communications from Stripe and senior management to keep our users informed of disruption to their experience of Stripe. The team is skilled in communications, incident handling and technical adeptness as incidents can arise from anywhere and cut across products and orgs in Stripe. <h2 id="what-youll-do">What you’ll do</h2> As an Incident Response Manager (IRM), you’ll play the key role in driving the right level of response from Stripes to incidents, determining impact, rallying Stripes to mitigate, communicating to users and ensuring appropriate remediations and orchestrate the Root Cause Analysis (RCA) process. You’ll work hand-in-hand with IRMs and engineers globally to ensure solid 24/7 coverage on how we monitor, detect, respond, communicate and mitigate incidents. When not managing incidents, you'll help scale our ability to respond to incidents, improve our operations, analyze data to provide insights and deepen our technical expertise in products. As a result, you’ll be seen as the protector of our users - in minimizing the impact of incidents on their business and ensuring that Stripe is always thinking of our users. <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Act as an on-call Incident Commander, responsible for driving and managing incident resolution with a high level of urgency, cross-functional collaboration, and accuracy, while partnering with a global and diverse set of teams, including Engineering, Product, Policy, Risks, PR, Legal, Execs, etc. </li> <li>Lead all user-facing incidents across domains at Stripe - including reliability, technical, security, and data privacy </li> <li>"User First" approach to determine impact, providing accurate situation reports, facilitating comms bridges, and ensuring useful and timely external communications to users </li> <li>Proactively update internal stakeholders, make decisions through data and influence by partnering with Engineering, Sales, Support and other cross-functional teams </li> <li>Contribute to the root cause analysis process while conducting post-mortems, remediations identification, and ensure problem management tasks meet SLA and user expectations </li> <li>Drive improvements in the incident handling process and incident management metrics and tooling based on trends and data of Stripe's incidents in collaboration with engineering, product and operations teams </li> <li>Collaborate closely with leadership for building team strategy based on the team vision </li> <li>Collaborate and coach other Incident Response Managers on the team </li> </ul> <h2 id="who-you-are">Who you are</h2> We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. <h3 id="minimum-requirements">Minimum requirements</h3> <ul> <li>5+ years of demonstrable major incident experience for organizations that run mission critical applications or always-on Saas environments. </li> <li>Demonstrated ability to lead multiple incidents concurrently with authority and influence responders with agency and reasoning skills to resolve ambiguous problems and drive to root cause. </li> <li>Strong full stack technical skills with development/support experience with cloud based technologies </li> <li>Demonstrated experience developing code and automation using Python, Ruby, JavaScript or shell scripting. </li> <li>Solid understanding of infrastructure, including physical, virtual, and container-based compute platforms </li> <li>Strong quantitative, and analytical skills in data manipulation using SQL, Splunk or other tools. </li> <li>Excellent task management skills, must be detail-oriented with ability to remain composed, methodical, and think fast in a high-pressured environment. </li> <li>Exceptional written and verbal English communication skills, with the ability to translate complex technical issues for internal and external stakeholders </li> </ul> <h3 id="preferred-qualifications">Preferred qualifications</h3> <ul> <li>Domain expertise in classes of incidents such as technical, privacy, security or crisis with a strong desire to continuously learn about Stripe's products, technical issues and systems. </li> <li>Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making. </li> <li>Experience with broad user-facing communications (e.g. status pages, tweets) and/or targeted communications (e.g. direct emails, support ticket responses). </li> <li>Familiarity operating or managing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies. </li> <li>Demonstrated experience with full stack development and support </li> </ul> A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. The annual US base salary range for this role is $180,200 - $270,300. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Remote locations Remote in United States Team Infrastructure &amp; Corporate Tech Job type Full time <a href="#">Apply for this role </a>

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